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Data Migration Assistant User Guide Release 5.1(3)

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Table Of Contents

Data Migration Assistant User Guide
Release 5.1(3)

Overview of DMA

Obtaining DMA

Installing DMA

Preinstallation Guidelines and Procedures

DMA Installation Procedure

Removing DMA

Stopping Informix Services

Removing Informix Dynamic Server

Uninstalling Informix Client SDK

Uninstalling DMA

Before You Begin

Migrating CAR Data

Migrating Cisco Unified CallManager Attendant Console Data

Migrating Existing CAPF 1.0(1) Data

Copying CAPF 1.0(1) Data from a 4.0 Subscriber Server to the 4.0 Publisher Database Server

Generating a New CAPF Certificate

Ensuring DMA Compatibility with Cisco Security Agent for Unified CallManager

Running DMA

Validating Export Data

DMA Export Information File

Administering and Troubleshooting DMA

Determining DMA Software Version

Reviewing the Results of the Last DMA Export Procedure

Log Files

Common Errors

Trace Files

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


Data Migration Assistant User Guide
Release 5.1(3)

This document describes the Data Migration Assistant (DMA), explains how to install and use it, and provides related information.

Use this document if you are running Cisco Unified CallManager versions 4.0(x) or 4.1(x) and are ready to upgrade to Cisco Unified CallManager 5.1(3).

This document includes the following topics:

•Overview of DMA

•Obtaining DMA

•Installing DMA

•Removing DMA

•Before You Begin

•Running DMA

•DMA Export Information File

•Administering and Troubleshooting DMA

•Obtaining Documentation, Obtaining Support, and Security Guidelines

•Cisco Product Security Overview

Overview of DMA

DMA migrates data for Cisco Unified CallManager and Cisco Emergency Responder, as specified in the following sections.

DMA assists you with the first step in migrating Cisco Unified CallManager data from versions 4.0(x) and 4.1(x) to Cisco Unified CallManager 5.1(3) by exporting this data in a format that Cisco Unified CallManager 5.1(3) can read. Cisco Unified CallManager 4.1(x) runs in a Windows environment, and Cisco Unified CallManager 5.1(3) runs in a Linux environment, so DMA exports Windows-based data to a format that Linux can import. The Cisco Unified CallManager 5.1(3) installation process converts the exported data as needed for Cisco Unified CallManager 5.1(3), which completes the data migration. DMA also exports data for upgrading Cisco Emergency Responder 1.3 To Cisco Emergency Responder 2.0. For more information, refer to Cisco Emergency Responder Administration Guide.

DMA saves the data that it exports in a tape archive (TAR) file in a location that you specify.

You must install and run DMA on the Cisco Unified CallManager publisher server before you upgrade to Cisco Unified CallManager 5.1(3). If you make any Cisco Unified CallManager configuration changes after running DMA, the system does not retain these changes when you upgrade.

In addition to exporting Cisco Unified CallManager data, DMA exports data for these related applications:

•Cisco Unified CallManager Attendant Console (AC)

•Cisco Extension Mobility (EM)

•CDR Analysis and Reporting (CAR)

•Certificate Authority Proxy Function (CAPF)

•Certificate Trust List (CTL)

•International Dial Plan (IDP)

DMA does not export this information:

•Custom Music on Hold (MOH) files—You must reapply these files after you upgrade to Cisco Unified CallManager 5.1(3).

•TFTP phone load files—You must reapply these files after you upgrade to Cisco Unified CallManager 5.1(3).

•Files on Cisco Unified CallManager subscriber servers—Subscriber servers obtain required information from the publisher server as part of the Cisco Unified CallManager upgrade process.

Obtaining DMA

Perform the following steps to download it to the Cisco Unified CallManager publisher server. Only a registered user of Cisco.com can download this software.

Procedure

Step 1 Go to this URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr-51

Step 2 Select the DMA file link.

Step 3 Follow the prompts and provide the required information to download the software.

Installing DMA

This section provides detailed installation information and instructions for DMA. It includes the following topics:

•Preinstallation Guidelines and Procedures—Review this information before you install DMA.

•DMA Installation Procedure—Follow these steps to install DMA.

Preinstallation Guidelines and Procedures

Review the following guidelines and perform the appropriate procedures before you install DMA:

•Ensure that one of the supported products is installed on the server before you install DMA on that server:

–Cisco Unified CallManager 4.1(x) is installed and configured as the publisher.

–Cisco Emergency Responder 1.3.

Note DMA installation wizard checks for the presence of a supported product. You cannot install DMA unless a supported product has been previously installed on the server.

•Do not use Terminal Services to install DMA.

•You can use Virtual Network Computing (VNC) to install DMA. For more information about VNC, refer to the latest version of Using Virtual Network Computing, which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/vnc/index.htm

•Make sure that you uninstall previous versions of DMA. For detailed procedures, refer to the "Removing DMA" section.

•DMA requires 4 GB of free disk space on the C:\ drive of the Cisco Unified CallManager 4.1(x) server.

•Disable the Cisco Security Agent for Unified CallManager, if it is enabled.

Note In some cases, you may have to uninstall Cisco Security Agent for Unified CallManager before you can run DMA. If you have difficulties, contact Cisco support for more information.

Make sure to enable the CSA after you complete the installation.

For instructions on disabling and enabling the CSA, refer to Installing Cisco Security Agent for Unified CallManager, which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/csa/index.htm

DMA Installation Procedure

To install DMA, perform the following steps.

This procedure should take about 20 minutes to complete.

Before you install DMA, make sure to review the information in the "Preinstallation Guidelines and Procedures" section.

Note If you have an earlier version of DMA installed, you must remove it before you can install another version. See the "Removing DMA" section for more information.

Procedure

Step 1 Log in to the server as the Windows Administrator.

Step 2 Take one of these actions:

•If you have a DMA installation disk, insert the disk.

•If you have downloaded DMA, go to the folder in which you saved DMA and double-click DataMigrationAssistant-5-1-3.exe.

The DMA Welcome window displays.

Step 3 In DMA Welcome window, click Next.

The License Window displays.

Step 4 Accept the license agreement and click Next. The Informix Password window displays.

Step 5 Enter a password for the Informix Database Server (IDS) in the Informix Password text box.

The password must contain 8-14 characters, including at least one of each of the following character types:

•Upper case letter (A-Z)

•Lower case letter (a-z)

•Numeral (0-9)

•Special character ({ } , . < > : ? / | \ ` ~ ! @ $ ^ & * ( ) _ - +)

Note The Informix password cannot contain 3 back slash (\) characters.

Caution Do not change the Informix password after installing DMA. Changing the password will cause DMA exports to fail.

Step 6 Enter the password again in the Confirm Password text box.

The Ready to Install the Program window displays.

Step 7 In the Ready to Install window, click Install.

The installation begins. The Installing Data Migration Assistant window shows you the status as the installation proceeds.

After about 20 minutes, the InstallShield Wizard Completed window displays.

Step 8 In the InstallShield Wizard Completed window, click Finish.

You are prompted to restart the server.

Step 9 To restart the server, click Yes.

The server restarts, and DMA installation completes.

Removing DMA

You must remove DMA and the applications that are installed with it before installing another DMA version. To remove DMA, complete the procedures in each of the following sections:

•"Stopping Informix Services" task

•"Removing Informix Dynamic Server" task

•"Uninstalling Informix Client SDK" task

•"Uninstalling DMA" task

Stopping Informix Services

Use the following procedure to stop Informix services.

Procedure

Step 1 Choose Start > Settings > Control Panel > Administrative Tools > Computer Management > Services and Applications > Services.

Step 2 Right-click each of the following services, and choose Stop:

•Informix Dynamic Server Message Service

•Informix IDS - ccm

•Informix Server Discovery Process for SNMP

Step 3 Continue the DMA removal, as described in the "Uninstalling DMA" section.

Removing Informix Dynamic Server

To remove Informix Dynamic Server (IDS), follow these steps:

Step 1 Uninstall the IDS application:

a. Choose Start > Settings > Control Panel > Add/Remove Programs.

b. From the Add/Remove Programs Window, choose Informix Dynamic Server.

c. Click Remove. The Uninstall Informix Dynamic Server dialog box displays.

d. Choose the uninstallation method Remove all database server files and all database information, then choose OK. The Uninstall All Files and Configuration dialog box displays.

e. Click Yes to delete all files. The Delete User Account dialog box displays.

f. Choose Yes to delete the informix user account. You are asked whether to remove Informix Storage Manager (ISM) servers.

g. Choose Yes to remove Informix Storage Manager (ISM) servers. You are asked whether to remove SNMP extension agents.

h. Choose Yes to remove SNMP extension agents.

Step 2 Delete the following folders from the hard drive:

•C:\informix

•C:\ifmxdata

•C:\ciscowebs\dma\bin\IIF

•C:\tmp

•C:\preferences

•C:\Program Files\Cisco\Trace\DMA

•C:\Program Files\Cisco\Trace\DBL\installdb*

•C:\Program Files\Cisco\Trace\DBL\dbl_INSTALLDB*

Step 3 Reboot the system.

Step 4 Continue the DMA removal, as described in the "Uninstalling DMA" section.

Uninstalling Informix Client SDK

To remove Informix Client SDK, follow these steps:

Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs.

Step 2 From the Add/Remove Programs Window, choose IBM Informix Client-SDK.

Step 3 Click Remove. The Uninstall IBM Informix Client-SDK dialog box displays.

Step 4 Click Yes to remove the IBM Informix Client-SDK.

Step 5 Reboot the system.

Uninstalling DMA

To uninstall DMA, follow these steps:

Procedure

Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs.

Step 2 From the Add/Remove Programs Window, choose Cisco Data Migration Assistant.

Step 3 Click Remove.

Step 4 To confirm that you want to delete DMA, click Yes.

Step 5 Reboot the system by clicking Yes.

Step 6 Continue the DMA removal, as described in the "Removing Informix Dynamic Server" section.

Before You Begin

Before you start DMA, perform the procedures that are shown in Table 1.

Table 1 Procedures to Follow Before Running DMA 

Procedure
Reference

Use the Cisco Unified CallManager Backup and Restore Utility to back up your data. You can use the BARS backup to fall back to your current software version, if necessary.

Refer to the appropriate version of Cisco Unified CallManager Backup and Restore Utility Administration Guide and related documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm

Cisco recommends that you use the Cisco Unified CallManager Upgrade Utility to verify that your system is in a good state before the upgrade

Refer to the appropriate version of Using Cisco Unified CallManager Upgrade Utility at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

To back up CAR data, ensure the CAR plug-in is installed on the publisher server

See the "Migrating CAR Data" section.

Purge any system data that you no longer need, such as CAR database records.

DMA checks the size of the TAR file during the DMA export process. If the TAR file exceeds 2 GB, the export fails.

For information on manually purging CAR records, refer to the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide.

If you use Cisco Unified CallManager Attendant Console, ensure the required files exist on the publisher server.

See the "Migrating Cisco Unified CallManager Attendant Console Data" section.

Copy CAPF data from the subscriber servers to the publisher server.

See the "Migrating Existing CAPF 1.0(1) Data" section.

Ensure that no user is logged into Cisco Extension Mobility.

 

Ensure that DMA will work correctly if Cisco Security Agent for Unified CallManager is installed on the server.

See the "Ensuring DMA Compatibility with Cisco Security Agent for Unified CallManager" section.

If you are running DMA on a Cisco Emergency Responder system, create the following file and move all subscriber data to be backed up into it: C:\Program Files\Cisco Systems\CiscoER\Subscriber_backup

For more information, refer to the appropriate version of Cisco Emergency Responder Administration Guide.


Migrating CAR Data

Before you can back up Cisco CDR Analysis and Reporting (CAR) data, you must ensure that the CAR plug-in is installed on the publisher server. If the CAR plug-in is not installed, navigate to Application>Install Plugins and install the CAR plug-in. For more information, see the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide.

Note If you do not need to carry over your CDR records to Cisco Unified CallManager 5.1(3), Cisco recommends that you purge the CDR records before you run DMA.

Migrating Cisco Unified CallManager Attendant Console Data

If you use Cisco Unified CallManager Attendant Console, make sure that the following files exist on the publisher server before you run DMA. If the files do not exist on the publisher server, copy them to the publisher server from the subscriber server before you run DMA.

•C:\Program Files\Cisco\CallManagerAttendant\etc\acserver.properties

•C:\Program Files\Cisco\CallManagerAttendant\etc\DialRules.xml

•C:\Program Files\Cisco\CallManagerAttendant\UserLists\CorporateDirectory.txt

Migrating Existing CAPF 1.0(1) Data

Caution Failing to perform the tasks that are described in this section may cause a loss of CAPF data. Use the following information in conjunction with the "Copying CAPF 1.0(1) Data from a 4.0 Subscriber Server to the 4.0 Publisher Database Server" section.

For information on using CAPF with Cisco Unified CallManager 5.1(3), refer to the Cisco Unified CallManager Security Guide.

Review the following details before you upgrade to Cisco Unified CallManager 5.1(3):

•Upgrades from Cisco Unified CallManager 4.0 where CAPF was installed on the Cisco Unified CallManager 4.0 publisher database server—If you performed certificate operations with Cisco Unified CallManager 4.0 and CAPF 1.0(1) ran on the publisher database server, the latest operation status migrates to the Cisco Unified CallManager 4.1 database.

•Upgrades from Cisco Unified CallManager where CAPF was installed on a Cisco Unified CallManager 4.0 subscriber server—If you performed certificate operations with Cisco Unified CallManager 4.0 and CAPF 1.0(1) ran on a subscriber server, you must copy the CAPF data to the 4.0 publisher database server before you upgrade to Cisco Unified CallManager 5.1(3).

Caution If you fail to copy the data prior to the Cisco Unified CallManager 5.1(3) upgrade, the CAPF data on the Cisco Unified CallManager 4.x subscriber server does not migrate to the Cisco Unified CallManager 5.1(3) database, and a loss of data may occur. If a loss of data occurs, the locally significant certificates that you issued with CAPF utility 1.0(1) remain in the phones, but CAPF 5.1(3) must reissue the certificates, which are no longer valid.

•Upgrades from one release of Cisco Unified CallManager 4.1(x) to Cisco Unified CallManager 5.1(3)—The upgrade automatically migrates the CAPF data.

Copying CAPF 1.0(1) Data from a 4.0 Subscriber Server to the 4.0 Publisher Database Server

Caution If you installed CAPF utility 1.0(1) on a Cisco Unified CallManager 4.0 subscriber server, you must copy the CAPF data to the 4.0 publisher database server before you upgrade to Cisco Unified CallManager 5.1(3). Failing to perform this task causes a loss of CAPF data; for example, you may lose the phone record files in C:\Program Files\Cisco\CAPF\CAPF.phone. If a loss of data occurs, the locally significant certificates that you issued with CAPF utility 1.0(1) remain in the phones, but CAPF 5.1(3) must reissue the certificates because the certificates are not valid.

Use the following procedure in conjunction with the "Migrating Existing CAPF 1.0(1) Data" section. To copy the files, perform the following procedure:

Procedure

Step 1 Copy the files in Table 2 from the machine where CAPF 1.0 is installed to the publisher database server where Cisco Unified CallManager 4.0 is installed:

Table 2 Copy from Server to Server

Files to Copy
From Machine Where CAPF 1.0 Is Installed
To Publisher Database Server Where Cisco Unified CallManager 4.0 Is Installed

*.0

in C:\Program Files\Cisco\CAPF

to C:\Program Files\Cisco\Certificates

CAPF.phone

in C:\Program Files\Cisco\CAPF

to C:\Program Files\Cisco\CAPF

CAPF.config files

in C:\Program Files\Cisco\CAPF

to C:\Program Files\Cisco\CAPF


Step 2 Upgrade every server in the cluster to Cisco Unified CallManager 5.1(3).

Step 3 After you upgrade the cluster to Cisco Unified CallManager 5.1(3), perform the following tasks before you use the phones:

a. Delete the existing Cisco CTL client.

b. Install the latest Cisco CTL client by choosing Application->Plugins in Cisco Unified CallManager Administration.

c. Configure the client to create or update the CTL file.

Tip For information on installing and configuring the Cisco CTL client, refer to the Cisco Unified CallManager Security Guide.

The Cisco CTL client copies the CAPF certificate to all the servers in the cluster.

Step 4 Uninstall the CAPF utility that you used with Cisco Unified CallManager 4.0.

Step 5 See the "Generating a New CAPF Certificate" section.

Generating a New CAPF Certificate

If you need to regenerate the CAPF certificate, use the Cisco Unified CallManager Certificate Management features. For instructions and more information, refer to the Cisco Unified Communications Operating System Administration Guide.

Ensuring DMA Compatibility with Cisco Security Agent for Unified CallManager

Cisco Security Agent for Unified CallManager will cause DMA export to fail in some cases. In some of these cases, DMA automatically disables Cisco Security Agent for Unified CallManager during the export. In other cases, you must manually disable the Cisco Security Agent for Unified CallManager service prior to running the DMA export, or the export will fail.

For instructions on disabling and enabling the CSA, refer to Installing Cisco Security Agent for Unified CallManager, which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/csa/index.htm

If you manually disable Cisco Security Agent for Unified CallManager, remember to enable it after the DMA export finishes.

Note In some cases, you may have to uninstall Cisco Security Agent for Unified CallManager before you can run DMA. If you have difficulties, contact Cisco support for more information.

The following rules apply to the interaction between DMA and Cisco Security Agent for Unified CallManager:

•For DMA versions 5.0(4) and lower:

–Cisco Security Agent for Unified CallManager versions lower than 2.0(5) are automatically disabled during DMA export.

–Cisco Security Agent for Unified CallManager versions 2.0(5) and higher are not automatically disabled. You must manually disable Cisco Security Agent for Unified CallManager prior to DMA export.

•For DMA versions 5.1(1) and higher:

–Cisco Security Agent for Unified CallManager versions 3.0(2) and higher can remain enabled during DMA export.

–Cisco Security Agent for Unified CallManager versions lower than 3.0(2) cannot remain enabled during DMA export, and are not automatically disabled. You must manually disable Cisco Security Agent for Unified CallManager prior to DMA export.

Running DMA

To run DMA on a Cisco Unified CallManager publisher server, perform the following steps.

Before you start DMA, make sure to review the information in the "Before You Begin" section.

Procedure

Step 1 Choose Start > Programs > Cisco Data Migration Assistant > DMAAdmin.

Step 2 When prompted, log in as the Windows Administrator.

The Data Migration Assistant Home window displays.

Step 3 From the Data Migration Assistant menu bar, choose Export > Storage Location.

The Storage Location window displays.

Step 4 In the Storage Location window

a. Choose the destination where DMA stores the TAR file by clicking one of the following radio buttons:

–Network Directory—Stores the TAR file in a network folder. Enter information in these fields:

Path Name—Network path to the appropriate folder

User Name—Username for network access

Password—Password for network access

–Local Directory—Stores the TAR file in a folder on the server on which you are running DMA. In the Path Name field, enter the path to the folder or click Browse to choose a folder.

Note Do not specify a mapped network directory for the Local Directory. If you do, DMA may not be able to create the destination folder.

–Tape Device—Stores the TAR file to a export device. Choose an available tape device from the pulldown menu.

DMA allows you to save two TAR files in each destination directory. If you try to save a third TAR file, the older of the existing TAR files gets deleted, after the new TAR file is successfully created.

b. Click Update.

c. If you chose Local Directory as the export storage location, click OK when you see this prompt:

Please ensure that you transfer the contents from the LOCAL path to an external device before upgrading. The files will not be readable from the local directory during the upgrade installation

Step 5 From the Data Migration Assistant menu bar, choose Export > Export Data.

The Export Data window displays. The window provides information on documentation that you need to read before proceeding as well as an estimate of the time required to perform the export.

Step 6 Read the "Before You Begin" section of this document to help you understand and complete all the critical tasks before you use DMA to export data from the Windows system. After you have done so, check the checkbox to indicate that you understand and have completed all the pre-DMA tasks.

Step 7 Click Start Export Now.

The export begins.

A status window shows you the status of the export as it proceeds. The status window includes an estimate of the time that is required to complete the export, both at the start of the export and at the start of the validation phase. If you close the status window, you can display it again by clicking the View Latest Status link in the Export Data window.

You can also view a log of the export progress in the file C:\Program Files\Cisco\Trace\DMA\Progress\AllProgress.log. Additional log files are also located in that folder. For more information, see the "Log Files" section.

The export process can take a long time to complete. You can stop this process at any time by choosing Start > Programs > Cisco DMA > Cancel Export and then clicking Cancel Export Now in the Cancel Export Process dialog box. The system could require several minutes to cancel the export process.

Note Cisco recommends minimizing the DMA window rather than closing it. If you close the DMA window while a export process is running, the export continues; however, when you restart DMA, the main window will display the Reset Status button. Clicking the Reset Status button cancels the export process that is currently running.

Note DMA checks the size of the TAR file during the DMA export process. If the TAR file exceeds 2 GB, the export fails, and the following message displays on the status window:

Too much data (over 2GB) to backup. Aborting backup.

To reduce the TAR file size, you must purge system data, such as CAR database records, and run the DMA export again. For information on manually purging CAR records, refer to the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide.

When the export completes successfully, the status window displays the following lines: 

Archive built successfully

Export information file DMABackupinfo.inf saved to D:\DMA

Note DMA might make some minor modifications to your data to ensure that it can be successfully migrated.

If the export does not complete successfully, the status window displays the appropriate error message(s). You must review the error logs and correct problems, as described in "Validating Export Data" section.

Step 8 If you saved the TAR file in a local directory in Step 4, copy that file to a network server or to a tape device before you upgrade.

The following format shows how the TAR file is named, where date and time indicate when the file was created:

DMAExportdate#time.tar

You must perform this step because a TAR file on the local disk will not be accessible during the upgrade process, and the file will be deleted when the upgrade process reformats the local server disks.

Note Any changes to the system after DMA generates the TAR file will not be migrated. To include those changes, you must run DMA export again.

Step 9 Verify that the TAR file does not contain errors, as described "Validating Export Data" section.

Validating Export Data

After performing a DMA export, you must examine the error, warning, and auto-correction logs created by DMA to ensure that the TAR file does not contain any problems that may result in a loss of functionality after the Cisco Unified CallManager upgrade. You can access these logs by clicking the appropriate log button on the status page or by navigating to C:\Program Files\Cisco\Trace\DMA.

The logs contain the following information:

•Errors Log (DMAErrors.log)—Errors found during the DMA export data and data validation phases. These errors must be reviewed and fixed in the Windows 4.x system before re-running DMA export again.

•Warnings Log (DMAWarnings.log) —Warnings found during the DMA export and data validation phases. The warnings indicate that some data does not comply with all rules in the version of Cisco Unified CallManager to which you are attempting to upgrade. Cisco strongly recommends that you address the warnings and run DMA again prior to running the upgrade. Using a DMA archive that contains warnings may result in a loss of functionality after the Cisco Unified CallManager upgrade.

•Auto-corrected Log (DMAAutoCorrected)—Data that is not compliant with the Cisco Unified CallManager schema and that DMA automatically corrected during the Cisco Unified CallManager database and directory data export. Review the auto-corrected logs. If you do not agree with the changes, make your own changes and run DMA again.

For information on displaying the status page, see the "Reviewing the Results of the Last DMA Export Procedure" section.

For information about other logs generated by DMA, see the "Log Files" section.

DMA Export Information File

DMA automatically creates a export information file when it backs up data. This file contains configuration and environment data regarding the DMA software, the server on which you ran DMA, and the software for which you backed up data.

The system saves the export information file, which is named DMAbackupInfo.inf, in the D:\DMA folder on the server on which you run DMA. The file also gets saved as part of the TAR file, so you do not need to do anything with this file.

Administering and Troubleshooting DMA

The following sections provide information that you can use to administer and troubleshoot DMA:

•Determining DMA Software Version

•Reviewing the Results of the Last DMA Export Procedure

•Log Files

•Trace Files

Determining DMA Software Version

To determine the version of DMA that is installed on a server, follow these steps:

Procedure

Step 1 Take one of these actions to display the Data Migration Assistant window, if it does not display already:

•If DMA is running, choose Export > Home from DMA menu bar.

•If DMA is not running, choose Start > Programs > Cisco Data Migration Assistant > DMAAdmin and log in as the Windows Administrator when prompted.

Step 2 In the Data Migration Assistant window, click the Details button.

Reviewing the Results of the Last DMA Export Procedure

To see the results of the last export procedure that you performed with DMA, follow these steps:

Procedure

Step 1 Choose Start > Programs > Cisco Data Migration Assistant > DMAAdmin.

Step 2 When prompted, log in as the Windows Administrator.

Step 3 From the Data Migration Assistant menu bar, choose Export > Export Data.

Step 4 In the Export Data window, click the View Latest Status link.

If you click the View Latest Status link during a export procedure, the status of the current procedure displays.

Step 5 Once the export completes, you can view the errors log, warnings log, and auto-corrected log by clicking the corresponding button.

Log Files

Table 3 describes the log files that DMA creates. If necessary, you can provide log files to the Cisco Technical Assistance Center (TAC) for assistance with troubleshooting.

Table 3 DMA Log Files 

File Type
Description
File Location
File Name

DMA installation log files

Created each time that you perform the DMA installation procedure.

C:\Program Files\ Common Files\Cisco\Logs\ DMA

DMAInstalldate_ time.log, where date_ time specifies the date and time that the file was created in the format MM-DD-YYYY HH.mm.ss

DMAInstUI.log

IDSInstall.log

InstallUtils.log

Database installation log file

This file contains logs generated by the Informix Dynamic Server (IDS) installation and contains information regarding the path settings and installation result. This represents a third party generated log file.

C:\Program Files\Common Files\Cisco\Logs\DMA\

dbcmds.log

Export operation log file

Created each day that you run DMA to back up data. If you run the export procedure more than once on the same day, DMA appends information to the existing file for that day.

C:\Program Files\Cisco\Trace\DMA

DMAStatusdate.log, where date specifies the date that the file was created in the format MM-DD-YY.

This log also displays when you click the View Latest Status link.

Database export operation log file

Created the first time that you run DMA to back up data. Each subsequent time that you run the export procedure, DMA appends information to this file.

C:\Program Files\Cisco\ Trace\DMA\DB

exportdb.log

These additional database export logs are located in this folder:

•createdb.log

•dropdb.log

•dropdb_w.log

Directory export operation error log file

Created each time that you run DMA to back up data. If the file exists, DMA overwrites it.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Error.log

Directory export operation report file

Created the first time that you run DMA to back up data. If the file exists, DMA overwrites it.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Report.txt

Directory export operation Warning file

Created each time that you run DMA to back up data. If the file exists, DMA overwrites it.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Warning.log

Directory export operation Auto-corrected file

Created each time that you run DMA to back up data. If the file exists, DMA overwrites it.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Correctedusers.log

Directory export operation results file

Created each time that you run DMA to back up data. If the file exists, DMA overwrites it.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Result.txt

CAR export operation log file

Created the first time that you run DMA to export CDR data.

C:\Program Files\Cisco\Trace\DMA\DB

installdbcar.log

Data validation log

Contains any validation errors that are found during the verification of database and directory data during the export process

C:\CiscoWebs\DMA\Bin

datavalidation.log

Export progress indicator logs

Created when you run DMA. Contains a high-level log of export and data validation progress.

C:\Program Files\Cisco\Trace\DMA\Progress

AllProgress.log

If there are errors in the export progress, the following log files are created in the same folder:

•CSV_Import*.*

•ExportDB_CCM*.*

•ExportToCSVs*.*

•InstallDB_Full*.*

Informix Dynamic Server (IDS) installation log

Created during DMA installation. Contains a log of the IDS installation.

C:\Program Files\Common Files\Cisco\Logs

IDSInstall.log

Consolidated errors log

Contains errors found during the DMA export data and data validation phases. These errors must be reviewed and fixed in the Windows 4.x system before re-running DMA export again.

C:\Program Files\Cisco\Trace\DMA

DMAErrors.log

Consolidated warnings log

Contains warnings found during the DMA export and data validation phases. Cisco strongly recommends that you address the warnings and run DMA again prior to running the upgrade.

C:\Program Files\Cisco\Trace\DMA

DMAWarnings.log

Consolidated auto-corrected log

Contains data found during the DMA export and data validation phases that are not compliant with the Cisco Unified CallManager schema but that DMA has auto-corrected. You do not need to taken any action for these items.

C:\Program Files\Cisco\Trace\DMA

DMAAutoCorrected.log


Common Errors

DMA can return the errors that are described in Table 4, which can cause it to fail.

Table 4 DMA Errors Messages and Descriptions 

Error Message
Description

Failure- Product check; Database contains models that are no longer supported in this release.

AT, AS, and ICS gateways are not supported. Please remove unsupported models and repeat export.

This error displays if any of the following items are present in the device table:

•Cisco AT-2 Gateway PRODUCT_AT2_GATEWAY

•Cisco AT-4 Gateway PRODUCT_AT4_GATEWAY

•Cisco AT-8 Gateway PRODUCT_AT8_GATEWAY

•Cisco AS-2 Gateway PRODUCT_AS2_GATEWAY

•Cisco AS-4 Gateway PRODUCT_AS4_GATEWAY

•Cisco AS-8 Gateway PRODUCT_AS8_GATEWAY

•All ICS platforms

Failure, Pre-SD CCM Migration

This error indicates that a problem occurred during the migration from Cisco CallManager 3.x to Cisco Unified CallManager 4.1.

Failure - Sony devices exist in the database, but there is no corresponding csv file.

Please reinstall the Sony installation.

This error indicates that the system cannot find a CSV file for a Sony phone. Before you can continue with the migration, you must reinstall the device.

Failure - Tandberg devices exist in the database, but there is no corresponding csv file.

Please reinstall the Tandberg installation.

This error indicates that the system cannot find a CSV file for a Tandberg phone. Before you can continue with the migration, you must reinstall the device.

Failure- Invalid enum 31970 in Zimbabwe Locale csv file.

Zimbabwe network locale needs to be replaced with a newer version before upgrade.

The error indicates that you have an invalid version of the Zimbabwe locale file. Before you can continue with the migration, you must download a new copy of the Zimbabwe locale file from Cisco.com and install it on your system.

Failure- Zimbabwe network locale needs to be replaced with a newer version before upgrade.

The error indicates that you have an invalid version of the Zimbabwe locale file. Before you can continue with the migration, you must download a new copy of the Zimbabwe locale file from Cisco.com and install it on your system.

Failure- Tandberg.xml file is invalid and needs to be replaced before upgrade.

Please reinstall Tandberg with a newer installation.

The error indicates that you have an invalid version of the Tandberg.xml file. Before you can continue with the migration, you must download a new copy of the Tandberg.xml file from Cisco.com and install it on your system.


Trace Files

Table 5 describes the trace files that DMA creates. If necessary, you can provide trace files to the Cisco Technical Assistance Center (TAC) for assistance with troubleshooting.

Table 5 DMA Trace Files 

File Type
Description
File Location
File Name

DMA operation trace file

Created each day that you run DMA to back up data. If you run the export procedure more than once on the same day, DMA appends information to the existing file for that day

C:\Program Files\ Cisco\Trace\DMA

DMA<Tracedate.log>, where date specifies the date that the file was created or updated in the format MM-DD-YY.

Database export operation trace file

DMA creates one file each time that it backs up Cisco Unified CallManager data and one file each time that it backs up CAR data.

C:\Program Files\Cisco\Trace\DMA\DB

•Export: installdbccm.log

•W1install: installdbw1.log

Directory export operation trace file

Created the first time that you run DMA to back up data. Each subsequent time that you run the export procedure, DMA appends information to this file.

C:\Program Files\Cisco\Trace\DMA\DirExport\log

DirExport_Trace.log

Database install setup trace file

Displays the Informix setup status

C:\Program Files\Common Files\Cisco\Logs\DMA

dbcmds.log


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

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