Feedback
Table Of Contents
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Preface
Cisco CallManager Extension Mobility is a feature of Cisco CallManager Release 3.1 that allows a device, usually a Cisco IP Phone, to temporarily embody a new device profile, including lines, speed dials, and services.
The Cisco CallManager Extension Mobility Service provides a fairly rich API which enables Extension Mobility on 7960 and 7940 IP phones, allowing application control over authentication, scheduling, and availability.
An application that uses Cisco CallManager Extension Mobility is the Cisco IP Phone 7960 service which allows a user to enter a userID and PIN at the phone itself and log into the phone. Due to the architecture and implementation of Extension Mobility, many other applications are possible.
Some examples are:
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An application which automatically activates phones for employees when they reserve a particular desk for a particular time (the scheduling application).
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Audience
The Cisco CallManager Extension Mobility API Developer's Guide is for developers who write applications that extend the functionality of Cisco CallManager Extension Mobility. You should be familiar with Extensible Markup Language (XML).
Organization
This guide is organized as follows:
Table 1 Organization
Chapter 1
Understanding Cisco CallManager Extension Mobility
Chapter 2
Using the Cisco CallManager Extension Mobility API
Related Documentation
For more information on Extension Mobility, refer to the following documents:
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Conventions
This document uses the following conventions:
Notes use the following conventions:
Note
Timesavers use the following conventions:
Timesaver
Tips use the following conventions:
Tip
Cautions use the following conventions:
Caution
Warnings use the following conventions:
Warning
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Developer Support
The Developer Support Program provides formalized support for Cisco Systems interfaces to enable developers, customers, and partners in the Cisco Service Provider Solutions Ecosystem and Cisco AVVID Partner programs to accelerate their delivery of compatible solutions.
The Developer Support Engineers are an extension of the product technology engineering teams. They have direct access to the resources necessary to provide expert support in a timely manner.
For additional information on this program, refer to the Developer Support Program Web Site at www.cisco.com/go/developer support/.
Developers using the Cisco CallManager Extension Mobility API are encouraged to join the Cisco Developer Support Program. This new program provides a consistent level of support while leveraging Cisco interfaces in development projects.
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Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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