Table Of Contents
Cisco Unifed Communications Manager Interfaces
Device Monitoring and Call Control Interfaces
What is New in Unified CM 7.1(2) API
Overview
Cisco Unified Communications Manager (Unified CM) is the powerful call-processing component of the Cisco Unified Communications Solution. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution. Unified CM acts as the platform for collaborative communication and as such supports a wide array of features. In order to provision, invoke the features, monitor, and control such a powerful system, Unified CM supports different interface types.
This chapter gives an introduction to the different interfaces of Unified CM and includes the following sections:
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Cisco Unifed Communications Manager Interfaces
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Cisco Unifed Communications Manager Interfaces
The interface types supported by Unified CM are divided into the following types:
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Provisioning Interfaces
The following are the provisioning interfaces of Unified CM:
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Administrative XML
The Administration XML (AXL) API provides a mechanism for inserting, retrieving, updating and removing data from the Unified CM configuration database using an eXtensible Markup Language (XML) Simple Object Access Protocol (SOAP) interface. This allows a programmer to access Unified CM provisioning services using XML and exchange data in XML form, instead of using a binary library or DLL. The AXL methods, referred to as requests, are performed using a combination of HTTP and SOAP. SOAP is an XML remote procedure call protocol. Users perform requests by sending XML data to the Unified CM Publisher server. The publisher then returns the AXL response, which is also a SOAP message.
This guide gives detailed information on the AXL API see Part 1, Administrative XML.
Cisco Extension Mobility
The Cisco Extension Mobility (Extension Mobility) service, a feature of Unified CM, allows a device, usually a Cisco Unified IP Phone, to temporarily embody a new device profile, including lines, speed dials, and services. It enables users to temporarily access their individual Cisco Unified IP Phone configuration, such as their line appearances, services, and speed dials, from other Cisco Unified IP Phones. The Extension Mobility service works by downloading a new configuration file to the phone. Unified CM dynamically generates this new configuration file based on information about the user who is logging in. You can use the XML-based Extension Mobility service API with your applications, so they can take advantage of Extension Mobility service functionality.
This guide gives detailed information on the Extension Mobility APIs, see Part 3, Cisco Extension Mobility API.
Device Monitoring and Call Control Interfaces
The following are the device monitoring and call control interfaces of Unified CM:
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Cisco TAPI and Wave Driver
Unified CM exposes sophisticated call control of IP telephony devices and soft-clients via the Computer Telephony TAPI interface. Cisco's Telephone Service Provider (TSP) and Wave Driver interface enables custom applications to monitor telephony-enabled devices and call events, establish first- and third-party call control, and interact with the media layer to terminate media, play announcements, record calls.
Information on Cisco TAPI and Wave Driver is beyond the scope of this guide. For information of Cisco TAPI and Wave Driver, see Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager for relevant release of Unifed CM at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
Cisco JTAPI
Unified CM exposes sophisticated call control of IP telephony devices and soft-clients via the Computer Telephony JTAPI interface. Cisco's JTAPI enables custom applications to monitor telephony-enabled devices and call events, as well as establish first- and third-party call control.
Information on Cisco JTAPI is beyond the scope of this guide. For information on Cisco JTAPI, see Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager for relevant release of Unifed CM at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
Cisco Web Dialer
The Web Dialer, which is installed on a Unifed CM server, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, the Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking the telephone number of the person that they are trying to call. The two main components of Web Dialer comprise the Web Dialer Servlet and the Redirector Servlet.
This guide gives detailed information on the Web Dialer API, see Part 4, Cisco Web Dialer API.
Serviceability Interfaces
The following are the serviceability interfaces of Unified CM:
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Serviceability XML
A collection of services and tools designed to monitor, diagnose, and address issues specific to Unified CM. serviceabiltiy XML interface:
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This guide gives detailed information on the Serviceability XML APIs, see Part 2, Serviceability API.
SNMP/MIBs
SNMP interface allows external applications to query and report various UCMgr entities. It provides information on the connectivity of the Unified Communication Manager to other devices in the network, including syslog information.
The MIBs supported by Unified CM includes:
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What is New in Unified CM 7.1(2) API
This section gives information about the chnages in the following APIs for the Unified CM release 7.1.2:
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Note
For information of Cisco TAPI and Wave Driver, see Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager and for information on Cisco JTAPI, see Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager for relevant release of Unifed CM at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
Adminstrative XML
For Unified CM release 7.1.2, the following changes are made in the Administarive XML APIs:
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For the detailed description of the changes for Administartive XML APIs, see New Information for Cisco Unified Communications Manager 7.1(2), page 2-4.
Extension Mobility
There are no changes in Cisco Extension Mobility APIs for Unified CM 7.1(2).
Cisco WebDialer
There are no changes in Cisco Web Dialer APIs for Unified CM 7.1(2).
Serviceability XML
For Unified CM release 7.1.2, the following changes are made in the Administarive XML APIs:
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For the detailed description of the changes for Serviceability XML APIs, see New Information for Cisco Unified Communications Manager 7.1(2), page 4-2.
