The Cisco Unified IM and Presence Operating System application provides the
following utilities:
Ping—Checks connectivity with other network devices.
Remote Support—Sets up an account that Cisco support personnel can
use to access the system. This account automatically expires after the number
of days that you specify.
You can ping another server in the network and view the
resulting statistics.
Procedure
Step 1
Sign in to
Cisco Unified IM and Presence Operating System Administration.
Step 2
Select
Services > Ping.
Step 3
Enter the IP address or network name for the system that you want
to ping.
Step 4
Enter the ping interval in seconds.
Step 5
Enter the packet size.
Step 6
Enter the ping count, that is, the number of times that you want
to ping the system.
Step 7
Select whether you want to validate IPsec. If you do, check
Validate IPSec.
Step 8
Select
Ping.
Troubleshooting Tips
When you specify multiple pings, the ping command does not display
the ping date and time in real time. Be aware that the Ping command displays
the data after the number of pings that you specified completes.
Set up a remote account
In the Remote Account Support window, you can set up a remote
account, for a specified period of time, that Cisco support personnel can use
to access your system.
The remote support process works like this:
Procedure
Step 1
You set up a remote support account. This account includes a
configurable time limit on how long Cisco personnel can access it.
Step 2
When you set up the remote support account, a pass phrase is
generated.
Step 3
You call Cisco support personnel and provides the remote support
account name and pass phrase.
Step 4
Cisco support personnel enter the pass phrase into a decoder
program that generates a password.
Step 5
Cisco support personnel sign into the remote support account on
your system by using the decoded password.
When the account time limit expires, Cisco support personnel can
no longer access your remote support account.
Configure remote support
Procedure
Step 1
Sign in to
Cisco Unified IM and Presence Operating System Administration.
Step 2
Select
Services > Remote
Support.
Step 3
If no remote support account is configured, select
Add.
Step 4
Complete the fields in the Remote Access Configuration Status
window, as described in the table below.
Table 1 Remote Access Configuration Fields and Descriptions
Field
Description
Account name
Enter an account name for the remote account.
Ensure the account name comprises at least six characters in all lowercase,
alphabetic characters
Expiration
Enter the account life duration in days.
Step 5
Select
Save.
Step 6
Review these system-generated parameters:
Field
Description
Passphrase
Displays the generated pass phrase.
Decode version
Indicates the version of the decoder in use.
Step 7
Contact your Cisco personnel to access the remote support system
using the generated pass phrase.
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