Cisco Unified Communications Manager Bulk Administration Guide, Release 9.0(1)
Password and PIN resets
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Password and PIN resets

This chapter provides information about how to reset user passwords used to log on to the Cisco Unified IP Phone User Options window and the extension mobility feature PINsused to log in to Cisco Unified IP Phones.

Reset passwords and PINs

You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options window. You can also reset the PINs for the extension mobility feature that users use when they log in to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password or to a default PIN without updating any other attributes.

You can choose users for resetting passwords and PINs using either a query search or a custom file.


Note

Be aware that the credential settings selected on the reset page apply to both the password and the pin.

Reset user password and PIN using query

You can use a query to locate users and reset passwords and PINs to a default value.

Procedure
    Step 1   Choose Bulk Administration > Users > Reset Password/PIN > Query.

    The Reset Password/PIN for Users Query window displays.

    Step 2   To locate the users that you want to reset, define the query filter.
    Step 3   From the first Find User where drop-down list box, choose one of the following criteria:
    • User ID
    • First Name
    • Middle Name
    • Last Name
    • Manager
    • Department

    From the second Find User where drop-down list box, choose one of the following criteria:

    • begins with
    • contains
    • is exactly
    • ends with
    • is empty
    • is not empty
    Step 4   Specify the appropriate search text, if applicable, and click Find.
    Note   

    To choose users from more than one department, enter multiple departments separated with a comma in this field. For example, to choose users from departments 12 and 14, enter 12, 14 in the third box instead of performing two operations.

    Tip   

    To find all users that are registered in the database, click Find without entering any search text.

    Step 5   To further define your query, you can choose AND or OR to add multiple filters and repeat Step 3 and Step 4.
    Step 6   Click Find.

    A list of discovered users displays by

    • User ID
    • First Name
    • Middle Name
    • Last Name
    • Manager
    • Department Name
    • LDAP Sync Status
    Step 7   Click Next.
    Step 8   Enter the values that you want to update for all the records that you defined in your query.
    • Password—Enter the default password that users use when they log on to the Cisco Unified IP Phone User Options window.
    • Confirm Password—Reenter the password.
    • PIN—Enter the default PIN for the extension mobility feature that users should use when they log in to a Cisco Unified IP Phone.
    • Confirm PIN—Reenter the PIN.
    Step 9   In the Job Information area, enter the Job description.
    Step 10   Choose a method to change passwords or PINs. Do one of the following:
    1. Click Run Immediately to change passwords or PINs immediately.
    2. Click Run Later to change them at a later time.
    Step 11   To create a job for resetting passwords or PINs, click Submit.
    Step 12   To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu. To schedule and/or activate this job, use the Job Scheduler option in the Bulk Administration main menu.
    Tip   

    The log file displays the number of users that were updated and the number of records that failed, including an error code.

    Related References
    Related Information

    Reset user password and PIN using custom file

    To locate users and to reset passwords and PINs to default values, you can create a custom file of user IDs by using a text editor.

    Before You Begin
    1. Create a text file that lists each user ID on a separate line for which you want to reset password or PIN.
    2. Upload the custom file into Cisco Unified Communications Manager first node.

    Note

    Do not use the insert or export transaction files that are created with bat.xlt for the reset transaction. Instead, you must create a custom file with details of the user records that need to be reset. Use only this file for the reset transaction. In this custom reset file, you do not need a header, and you can enter values for user ID.

    Procedure
      Step 1   Choose Bulk Administration > Users > Reset Password/PIN > Custom File.

      The Find and List Users - Reset Pwd/Pin for users based on custom file window displays.

      Step 2   In Reset Pwd/PIN for Users where drop-down list box, choose the field that you used in the custom file from the following options:
      • User ID
      • First Name
      • Middle Name
      • Last Name
      • Department
      Step 3   In the In Custom File drop-down list box, choose the filename for the custom file.
      Step 4   In the Job Information area, enter the Job description.
      Step 5   Choose a method to change passwords or PINs. Do one of the following:
      1. Click Run Immediately to change passwords or PINs immediately.
      2. Click Run Later to change them at a later time.
      Step 6   To create a job for resetting passwords or PINs, click Submit.
      Step 7   To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu. To schedule and/or activate this job, use the Job Scheduler option in the Bulk Administration main menu.
      Tip   

      The log file displays the number of users that were updated and the number of records that failed, including an error code.

      Related Tasks
      Related References
      Related Information