Bulk Administration Tool (BAT), installed with
Cisco Unified Communications Manager, lets you add, update, or delete a large
number of phones, users, user device profiles,
Cisco Unified Communications Manager Assistant managers and assistants, Cisco VG200 gateways and
ports, and Cisco Catalyst 6000 24 Port FXS analog interface modules to the
Cisco Unified Communications Manager database. Where this was previously a manual
operation, BAT helps you automate the process and achieve much faster add,
update, and delete operations.
BAT installs as part of the
Cisco Unified Communications Manager Administration.
Cisco Unified Serviceability
Administrators can use the
Cisco Unified Serviceability web-based tool to troubleshoot problems with the
Cisco Unified Communications Manager system.
Cisco Unified Serviceability provides the following services:
Saves Cisco CallManager services alarms and events for
troubleshooting and provides alarm message definitions.
Saves Cisco CallManager services trace information to various log
files for troubleshooting. Administrators can configure, collect, and view
Monitors real-time behavior of the components in a
Cisco Unified Communications Manager system.
Generates reports for Quality of Service, traffic, and billing
information through Cisco CDR Analysis and Reporting (CAR) application.
Provides feature services that you can activate, deactivate, and
view through the Service Activation window.
Provides an interface for starting and stopping feature and
Archives reports that are associated with
Cisco Unified Serviceability tools.
Cisco Unified Communications Manager to work as a managed device for SNMP remote
management and troubleshooting.
Monitors the disk usage of the log partition on the server(s).
To access Serviceability from the
Cisco Unified Communications Manager Administration window, choose
Cisco Unified Serviceability from the Navigation drop-down list box that displays
in the upper, right corner of the window and click Go.
CAR, a web-based reporting application, generates reports
based on the call detail records (CDRs) and call management records (CMRs) that
Cisco Unified Communications Manager collects. CAR processes the CDR and CMR flat
files that the CDR Repository service places in the CDR repository and stores
the information in the CAR database. CAR uses the information to generate
reports that provide information regarding voice quality, traffic, and billing.
To access CAR, administrators must activate the CAR services
Cisco Unified Serviceability. After you activate the appropriate services,
administrators can access CAR through a secured login from the
Cisco Unified Serviceability Tools menu. End users and managers can access a subset
of the reports through a URL that you provide to them.
To view the reports, you must use Adobe Acrobat Reader, which
you can download and install from the CAR main window. You can also save
reports as CSV files.
Call Detail Records
When CDR collection is enabled through the CDR Enabled Flag
Cisco CallManager service parameter,
Cisco Unified Communications Manager writes call detail records (CDRs) to flat
files on the subsequent servers as calls are completed. When CDR Diagnostic
collection is enabled through the Call Diagnostics Enabled Cisco CallManager
Cisco Unified Communications Manager writes call detail diagnostic records to flat
files on the subsequent servers as calls are completed. The CDR Repository
Manager service maintains the CDR and CMR files, sends files to preconfigured
destinations, and manages the disk usage of the files. CAR accesses the CDR/CMR
files in the directory structure that the CDR Repository Manager service
Enable and configure CDR collection through service and
enterprise parameters that are set in
Cisco Unified Communications Manager Administration. For Standalone edition, enable
CDR collection on each
Cisco Unified Communications Manager in the cluster for which you want to generate
The following service parameters apply to CDRs:
CDR Enabled Flag-Cisco CallManager service parameter that controls
whether CDRs are generated. For Standalone edition, set this parameter on each
Cisco Unified Communications Manager in the cluster. You do not need to restart the
Cisco Unified Communications Manager for the change to take effect.
CDR Log Calls With Zero Duration Flag-Cisco CallManager service
parameter that controls whether calls with zero duration are logged in CDRs.
The default specifies False (zero duration calls not logged).
Call Diagnostics Enabled-Cisco CallManager service parameter that
controls whether call diagnostic records that contain QoS information about
calls are generated. The default specifies False (diagnostics not generated).
The following enterprise parameters apply to CDRs:
CDR File Time Interval-The parameter that determines how many
seconds to write to a CDR file before
Cisco Unified Communications Manager closes the CDR file and opens a new one.
Cluster ID-Parameter that provides a unique identifier for the
cluster. This parameter gets used in CDR records, so collections of CDR records
from multiple clusters can be traced to the sources. The default specifies
StandAloneCluster. Cisco does not support clusters for
Cisco Business Edition 5000 systems.
Use the CDR Management window in
Cisco Unified Serviceability to set the amount of disk space to allocate to CDR and
CMR files, configure the number of days to preserve files before deletion, and
configure up to three billing application server destinations for CDRs.