Contents

• Administrative tools overview
• Bulk Administration Tool (BAT)
• Cisco Unified Serviceability
• CDR Analysis and Reporting (CAR)
• Call Detail Records

Administrative tools overview

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This chapter provides information about administrative tools for Cisco Unified Communications Manager administrators.

• Bulk Administration Tool (BAT)
• Cisco Unified Serviceability
• Call Detail Records

Bulk Administration Tool (BAT)

The Bulk Administration Tool (BAT), installed with Cisco Unified Communications Manager, lets you add, update, or delete a large number of phones, users, user device profiles, Cisco Unified Communications Manager Assistant managers and assistants, Cisco VG200 gateways and ports, and Cisco Catalyst 6000 24 Port FXS analog interface modules to the Cisco Unified Communications Manager database. Where this was previously a manual operation, BAT helps you automate the process and achieve much faster add, update, and delete operations.

BAT installs as part of the Cisco Unified Communications Manager Administration.

Cisco Unified Serviceability

Administrators can use the Cisco Unified Serviceability web-based tool to troubleshoot problems with the Cisco Unified Communications Manager system. Cisco Unified Serviceability provides the following services:

• Saves Cisco CallManager services alarms and events for troubleshooting and provides alarm message definitions.
• Saves Cisco CallManager services trace information to various log files for troubleshooting. Administrators can configure, collect, and view trace information.
• Monitors real-time behavior of the components in a Cisco Unified Communications Manager system.
• Generates reports for Quality of Service, traffic, and billing information through Cisco CDR Analysis and Reporting (CAR) application.
• Provides feature services that you can activate, deactivate, and view through the Service Activation window.
• Provides an interface for starting and stopping feature and network services.
• Archives reports that are associated with Cisco Unified Serviceability tools.
• Allows Cisco Unified Communications Manager to work as a managed device for SNMP remote management and troubleshooting.
• Monitors the disk usage of the log partition on the server(s).

To access Serviceability from the Cisco Unified Communications Manager Administration window, choose Cisco Unified Serviceability from the Navigation drop-down list box that displays in the upper, right corner of the window and click Go.

• CDR Analysis and Reporting (CAR)

CDR Analysis and Reporting (CAR)

CAR, a web-based reporting application, generates reports based on the call detail records (CDRs) and call management records (CMRs) that Cisco Unified Communications Manager collects. CAR processes the CDR and CMR flat files that the CDR Repository service places in the CDR repository and stores the information in the CAR database. CAR uses the information to generate reports that provide information regarding voice quality, traffic, and billing.

To access CAR, administrators must activate the CAR services in Cisco Unified Serviceability. After you activate the appropriate services, administrators can access CAR through a secured login from the Cisco Unified Serviceability Tools menu. End users and managers can access a subset of the reports through a URL that you provide to them.

To view the reports, you must use Adobe Acrobat Reader, which you can download and install from the CAR main window. You can also save reports as CSV files.

Call Detail Records

When CDR collection is enabled through the CDR Enabled Flag Cisco CallManager service parameter, Cisco Unified Communications Manager writes call detail records (CDRs) to flat files on the subsequent servers as calls are completed. When CDR Diagnostic collection is enabled through the Call Diagnostics Enabled Cisco CallManager service parameter, Cisco Unified Communications Manager writes call detail diagnostic records to flat files on the subsequent servers as calls are completed. The CDR Repository Manager service maintains the CDR and CMR files, sends files to preconfigured destinations, and manages the disk usage of the files. CAR accesses the CDR/CMR files in the directory structure that the CDR Repository Manager service creates.

Enable and configure CDR collection through service and enterprise parameters that are set in Cisco Unified Communications Manager Administration. For Standalone edition, enable CDR collection on each Cisco Unified Communications Manager in the cluster for which you want to generate records.

The following service parameters apply to CDRs:

• CDR Enabled Flag-Cisco CallManager service parameter that controls whether CDRs are generated. For Standalone edition, set this parameter on each Cisco Unified Communications Manager in the cluster. You do not need to restart the Cisco Unified Communications Manager for the change to take effect.
• CDR Log Calls With Zero Duration Flag-Cisco CallManager service parameter that controls whether calls with zero duration are logged in CDRs. The default specifies False (zero duration calls not logged).
• Call Diagnostics Enabled-Cisco CallManager service parameter that controls whether call diagnostic records that contain QoS information about calls are generated. The default specifies False (diagnostics not generated).

The following enterprise parameters apply to CDRs:

• CDR File Time Interval-The parameter that determines how many seconds to write to a CDR file before Cisco Unified Communications Manager closes the CDR file and opens a new one.
• Cluster ID-Parameter that provides a unique identifier for the cluster. This parameter gets used in CDR records, so collections of CDR records from multiple clusters can be traced to the sources. The default specifies StandAloneCluster. Cisco does not support clusters for Cisco Business Edition 5000 systems.

Use the CDR Management window in Cisco Unified Serviceability to set the amount of disk space to allocate to CDR and CMR files, configure the number of days to preserve files before deletion, and configure up to three billing application server destinations for CDRs.