This chapter provides information about working with and configuring directory numbers (DNs) in Cisco Unified Communications Manager Administration.
For additional information, see topics related to directory numbers, Cisco Unified IP Phones, and phone features in the Cisco Unified Communications Manager Administration System Guide; as well as topics related to Cisco Unity connection configuration.
Additional information can also be found in User Moves, Adds, and Changes Guide for Cisco Unity Connection and topics related to presence in the Cisco Unified Communications Manager Administration Features and Services Guide.
In Cisco Unified Communications Manager Administration, use the Call Routing > Directory Number menu path to configure directory numbers (DNs).
Using Cisco Unified Communications Manager Administration, you configure and modify directory numbers (DNs) that are assigned to specific phones. Use the Directory Number Configuration window to perform the following tasks:
Add or remove directory numbers.
Assign directory URIs to a directory number
Configure call forward, call pickup, call waiting, and multilevel precedence and preemption (MLPP) options.
Set the display text that appears on the called party phone when a call is placed from a line.
Configure ring settings.
Configure Cisco Unity Connection voice mailboxes.
Shared lines always have identical DN settings, except for the field sections in the Directory Number Configuration window that contain the naming convention "on Device SEPXXXXXXXXXXXX," which are maintained/mapped to a specific device. If you add a shared line to a device, the shared DN configuration settings, such as Calling Search Space and Call Forward and Pickup, will display. If these DN configuration settings get changed, the new settings apply to all the shared lines.
Assign directory URIs to a directory number
Use the Directory Number Configuration window to associate directory URIs to a directory number. This allows Cisco Unified Communications Manager to support dialing using either the directory number or the directory URI. Each directory URI address must resolve to a single directory number in a partition.
Directory number configuration tips
You can configure the directory number configuration settings by choosing Call Routing > Directory Number; you can configure these settings after you add a phone under Call Routing > Phone; or, you can configure these settings after you add a CTI route point under Device > CTI Route Point.
If you configure the directory number via Device > Phone or Device > CTI Route Point, be aware that only the configuration settings that apply to your phone model or CTI route point display. If you configure the directory number via Call Routing > Directory Number, all of the directory number settings do not display at the same time; for example, after you configure the directory number and click Save, more configuration settings may display.
Note
The Phone Configuration window provides an alternate method for adding a directory number. Use the Device > Phone menu option and create a new phone or search for an existing phone. After you create the new phone or display the existing phone, click either the Line [1] - Add a new DN or Line [2] - Add a new DN link in the Association Information area on the left side of the Phone Configuration window.
You can also add a directory number to a CTI route point by configuring the CTI route point under Device > CTI Route Point.
You can configure the call forward, call pickup, and MLPP phone features while you are adding the directory number.
Tip
You can assign patterns to directory numbers; for example, 352XX. To avoid user confusion when you assign a pattern to a directory number, add text or digits to the DN configuration fields, Line Text Label, Display (Internal Caller ID), and External Phone Number Mask. (These fields display for a directory number only after you add the directory number and you associate the directory number with a phone.)
For example, add the user name to the line text label and internal caller ID, but add the outside line number to the external number mask, so when the calling information displays, it says John Chan, not 352XX.
Tip
If you need more than two lines, you can increase the lines by modifying the phone button template for the phone type (such as Cisco IP Phone 7960). Some phone types, however, only support one or two lines (such as Cisco IP Phone 7902).
Note
Restart devices as soon as possible. During this process, the system may drop calls on gateways.
The following table describes the fields that are available
in the Directory Number Configuration window.
Table 1 Directory number settings
Field
Description
Directory Number Information
Directory Number
Enter a dialable phone number. Values can include route
pattern wildcards and numeric characters (0 through 9). Special characters such
as a question mark (?), exclamation mark (!), backslash (\), brackets ([ ]),
plus sign (+), dash (-), asterisk (*), caret (^), pound sign (#), and an X are
also allowable. Special characters that are not allowed are a period (.), at
sign (@), dollar sign ($), and percent sign (%).
At the beginning of the pattern, enter \+ if you want to use
the international escape character +. For this field, \+ does not represent a
wildcard; instead, entering \+ represents a dialable digit.
Note
When a pattern is used as a directory number, the display on
the phone and the caller ID that displays on the dialed phone will both contain
characters other than digits. To avoid this, Cisco recommends that you provide
a value for Display (Internal Caller ID), Line text label, and External phone
number mask.
The directory number that you enter can appear in more than
one partition.
If you configure this field under
Call
Routing > Directory Number, you
can enter insert directory numbers in bulk by entering a range (that is, by
entering the beginning directory number in the first field and by entering the
ending directory number in the second field); by using this method, you can
create up to 500 directory numbers at a time.
Route Partition
Choose the partition to which the directory number belongs.
Make sure that the directory number that you enter in the Directory Number
field is unique within the partition that you choose. If you do not want to
restrict access to the directory number, choose <None> for the partition.
You can configure the number of partitions that display in
this drop-down list box by using the Max List Box Items enterprise parameter.
If more partitions exist than the Max List Box Items enterprise parameter
specifies, the Find button displays next to the drop-down list box. Click the
Find button to display the Find and List Partitions window, then find and
choose a partition name.
Note
To set the maximum list box items, choose
System >
Enterprise Parameters and choose CCMAdmin Parameters.
Description
Enter a description of the directory number and route
partition. The description can include up to 50 characters in any language, but
it cannot include double-quotes ("), percentage sign (%), ampersand (&), or
angle brackets (<>).
Alerting Name
Enter a name that you want to display on the phone of the
caller when the called phone is ringing.
This setting, which supports the Identification Services for
the QSIG protocol, applies to shared and nonshared directory numbers. When the
phone rings at the terminating PINX, if you configured an alerting name for a
directory number with shared-line appearances, the system performs the
following tasks:
Forwards the
alerting name of the called party, if configured, to the caller.
Applies the
Connected Name Restrictions (CONR) that are configured for the translation
pattern (if restrictions exist)
Depending on the state of the call and your configuration, the
alerting name, directory number, or display (internal caller ID) configuration
may display on the phone, as described in the following bullets.
Alerting state—The
alerting name displays, as configured in the Directory Number window.
Connected state—If
you configure the Display (Internal Caller ID) and the Alerting Name fields,
the display (internal caller ID) name displays.
Connected State—If
you configured the Alerting Name field but not the Display (Internal Caller ID)
field, the directory number displays.
If you set the
Always Display Original Dialed Number service parameter to True, the original dialed number and the alerting name
displays during the call.
You can choose if the alerting name for the original dialed number or the translated dialed number is displayed using the Cisco CallManager service parameter called Name Display for Original Dialed Number When Translated. The default setting displays the alerting name of the original dialed number before translation.
Note
Do not use the word “Voicemail” anywhere in your Alerting Name or ASCII Alerting Name. Use of the word “Voicemail” can cause Cisco Unity Connection to process the call as a direct call rather than as a forwarded call.
ASCII Alerting Name
This field provides the same information as the Alerting Name
field, but you must limit input to ASCII characters. Devices that do not
support Unicode (internationalized) characters display the content of the
Alerting Name ASCII field.
Note
Do not use the word “Voicemail” anywhere in your Alerting Name or ASCII Alerting Name. Use of the word “Voicemail” can cause Cisco Unity Connection to process the call as a direct call rather than as a forwarded call.
Active
To view this check box on the Directory Number Configuration
window, access an unassigned directory number from the Route Plan Report
window. Checking this check box allows calls to this DN to be forwarded (if
forwarding is configured). If check box is not checked,
Cisco Unified Communications Manager ignores the DN.
Allow Control of Device from CTI
Check this check box to allow CTI to control and monitor a
line on a device with which this directory number is associated
If the directory number specifies a shared line, ensure the
check box is enabled as long as at least one associated device specifies a
combination of device type and protocol that CTI supports.
Line Group
From this drop-down list box, choose a line group with which
to associate this DN.
To edit or view the line group information for a line group,
choose a line group from the drop-down list box and click the Edit Line Group
button.
Note
If you configure a DN as part of a line group, you will not
be able to associate that DN with a CTI port nor a CTI route point. Conversely,
when you configure a CTI port or CTI route point, you will not be able to
specify a DN that already belongs to a line group or to a hunt list.
Furthermore, if a DN is a member of a line group or hunt list, any device (CTI
port, CTI route point, phone that is running SCCP, or phone that is running
SIP) that uses that DN should not be associated with a CTI user.
Associated Devices
After you associate this DN with a device(s), this pane
displays the devices with which this DN is associated.
To edit a device with which this DN is associated, choose a
device name in the Associated Devices pane and click the Edit Device button.
The Phone Configuration window or Device Profile Configuration window displays
for the device that you choose.
To edit a line appearance that has been defined for this DN,
choose a device name in the Associated Devices pane and click the Edit Line
Appearance button. The Directory Number Configuration window or Device Profile
Configuration window refreshes to show the line appearance for this DN on the
device that you choose.
To associate a device to this DN from the list of devices in
the Dissociate Devices pane, choose a device in the Dissociate Devices pane and
add it to the Associated Devices pane by clicking the up arrow between the two
panes.
Dissociate Devices
If you choose to dissociate a DN from a device, this pane
displays the device(s) from which you dissociate this DN.
Choose a device in the Associated Devices pane and add it to
the Dissociate Devices pane by clicking the down arrow between the two panes.
Directory Number Settings
Voice Mail Profile
Choose from list of Voice Mail Profiles that the Voice Mail
Profile Configuration defines.
The first option specifies <None>, which represents the
current default Voice Mail Profile that is configured in the Voice Mail Profile
Configuration.
Calling Search Space
From the drop-down list box, choose the appropriate calling
search space. A calling search space comprises a collection of partitions that
are searched for numbers that are called from this directory number. The value
that you choose applies to all devices that are using this directory number.
Changes result in an update of the numbers that the Call
Pickup Group field lists.
You can configure calling search space for Forward All,
Forward Busy, Forward No Answer, Forward No Coverage, and Forward on CTI
Failure directory numbers. The value that you choose applies to all devices
that are using this directory number.
You must configure either primary Forward All Calling Search
Space or Secondary Forward All Calling Search Space or both for Call Forward
All to work properly. The system uses these concatenated fields (Primary CFA
CSS + Secondary CFA CSS) to validate the CFA destination and forward the call
to the CFA destination.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the other call forward calling search
spaces as well. When a call is forwarded or redirected to the call forward
destination, the configured call forward calling search space gets used to
forward the call. If the forward calling search space is None, the forward
operation may fail if the system is using partitions and calling search spaces.
For example, if you configure the Forward Busy destination, you should also
configure the Forward Busy Calling Search Space. If you do not configure the
Forward Busy Calling Search Space and the Forward Busy destination is in a
partition, the forward operation may fail.
When you forward calls by using the CFwdAll softkey on the
phone, the automatic combination of the line CSS and device CSS does not get
used. Only the configured Primary CFA CSS and Secondary CFA CSS get used. If
both of these fields are None, the combination results in two null partitions,
which may cause the operation to fail.
If you want to restrict users from forwarding calls on their
phones, you must choose a restrictive calling search space from the Forward All
Calling Search Space field.
For more information, see topics related to partitions and
calling search spaces in the
Cisco Unified Communications Manager System Guide.
Presence Group
Configure this field with the Presence feature.
From the drop-down list box, choose a Presence group for this
directory number. The selected group specifies the devices, end users, and
application users that can monitor this directory number.
The default value for Presence Group specifies Standard
Presence group, configured with installation. Presence groups that are
configured in
Cisco Unified Communications Manager Administration also appear in the
drop-down list box.
Presence authorization works with presence groups to allow or
block presence requests between groups. See topics related to presence in the
Cisco Unified Communications Manager System Guide for information about configuring permissions between
groups.
User Hold MOH Audio Source
Choose the audio source that plays when a user initiates a
hold action.
Network Hold MOH Audio Source
Choose the audio source that plays when the network initiates
a hold action.
Auto Answer
Choose one of the following options to activate the Auto
Answer feature for this directory number:
Auto Answer Off
<Default>
Auto Answer with
Headset
Auto Answer with
Speakerphone
Note
Make sure that the headset or speakerphone is not disabled
when you choose Auto Answer with headset or Auto Answer with speakerphone.
Note
Do not configure Auto Answer for devices that have shared
lines.
Directory URIs
Directory URIs
The fields in this section can be completed to associate directory URIs to a directory number so that users can make calls and identify callers using directory URIs rather than directory numbers. Users can associate up to five separate directory URIs to a single directory number, but they must select a primary URI.
To associate a directory URI to the directory number, enter the directory URI in the URI text box, select the partition on which the URI is saved, and click Save.
The Directory URIs section contains the following fields and buttons:
Primary—Check this radio button to select the primary directory URI for instances where more than one directory URI is associated to a directory number.
URI—Enter the directory URI address in this text box. For detailed information on valid directory URI formats, see Directory URI format.
Partition—From the drop-down menu, choose the partition to which the directory URI belongs. Make sure that the directory URI that you enter is unique within the partition that you choose. If you do not want to restrict access to the URI, choose <None> for the partition.
Remove—Click the (–) button to delete this directory URI from the directory number configuration. After the directory URI has been deleted, click Save.
Add Row—When you want to associate multiple directory URIs to the directory number, click this button to add new rows on which you can enter the additional directory URIs.
For detailed information on valid formats for directory URIs, see the "Directory URI Format" topic in the Intercluster Directory URI chapter of the Cisco Unified Communications Manager Administration Guide..
AAR Settings
AAR (Voice Mail, AAR Destination Mask, AAR Group)
The settings in this row of fields specify treatment of calls
for which insufficient bandwidth exists to reach the destination. Automated
alternate routing (AAR) handles these calls that are routed to the AAR
Destination Mask or Voice Mail.
Configure the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Coverage/Destination box and Calling Search Space.
AAR Destination
Mask—Use this setting instead of the external phone number mask to determine
the AAR Destination to be dialed.
AAR Group—This
setting provides the prefix digits that are used to route calls that are
otherwise blocked due to insufficient bandwidth. An AAR group setting of None
indicates that no rerouting of blocked calls will be attempted.
Retain this destination in the call forwarding history
This setting determines whether the AAR leg of the call will
be present in the call forwarding history. If you uncheck the check box, the
AAR leg of the call is not present in the call history. If you check the check
box, the AAR leg of the call will be present in the call history.
By default, the directory number configuration retains the AAR
leg of the call in the call history, which ensures that the AAR forward to
voice-messaging system will prompt the user to leave a voice message.
Call Forward and Call Pickup Settings
Calling Search Space Activation Policy
Three possible values exist for this option:
Use System Default
With Configured
CSS
With Activating
Device/Line CSS
If you select the With Configured CSS option, the Forward All
Calling Search Space that is explicitly configured in the Directory Number
Configuration window controls the forward all activation and call forwarding.
If the Forward All Calling Search Space is set to None, no CSS gets configured
for Forward All. A forward all activation attempt to any directory number with
a partition will fail. No change in the Forward All Calling Search Space and
Secondary Calling Search Space for Forward All occurs during the forward all
activation.
If you prefer to utilize the combination of the Directory
Number Calling Search Space and Device Calling Search Space without explicitly
configuring a Forward All Calling Search Space, select With Activating
Device/Line CSS for the Calling Search Space Activation Policy. With this
option, when Forward All is activated from the phone, the Forward All Calling
Search Space and Secondary Calling Search Space for Forward All automatically
gets populated with the Directory Number Calling Search Space and Device
Calling Search Space for the activating device.
With this configuration (Calling Search Space Activation
Policy set to With Activating Device/Line), if the Forward All Calling Search
Space is set to None, when forward all is activated through the phone, the
combination of Directory Number Calling Search Space and activating Device
Calling Search Space gets used to verify the forward all attempt.
If you configure the Calling Search Space Activation Policy to
Use System Default, then the CFA CSS Activation Policy cluster-wide service
parameter determines which Forward All Calling Search space will be used. If
the CFA CSS Activation Policy service parameter gets set to With Configured
CSS, then Forward All Calling Search Space and Secondary Calling Search Space
for Forward All will be used for Call Forwarding. If CFA CSS Activation Policy
service parameter gets set to With Activating Device/Line CSS, then Forward All
Calling Search Space and Secondary Calling Search Space for Forward All will be
automatically populated with the Directory Number Calling Search Space and
Device Calling Search Space for the activating device.
CFA CSS Activation Policy Service Parameter:
Ensure the CFA CSS Activation Policy service parameter that
displays in the Clusterwide Parameters (Feature - Forward) section of the
Service Parameter Configuration window is set correctly for call forward all to
work as intended. The parameter includes two possible values:
With Configured CSS (default)
With Activating Device/Line CSS
When the Calling Search Space Activation Policy is set to Use
System Default, the value of the CFA CSS Activation Policy service parameter
gets used to determine the Call Forward All CSS.
When the option With Configured CSS is selected, the primary
and secondary CFA Calling Search Space get used. When the option With
Activating Device/Line CSS is selected, the primary and secondary CFA Calling
Search Space get updated with primary line Calling Search Space and activating
Device Calling Search Space.
By default, the value of the CFA CSS Activation Policy service
parameter is set to With Configured CSS.
Roaming:
When a device is roaming in the same device mobility group,
Cisco Unified Communications Manager uses the Device
Mobility CSS to reach the local gateway. If a user sets Call Forward All at the
phone, the CFA CSS is set to None, and the CFA CSS Activation Policy is set to
With Activating Device/Line CSS, then:
The Device CSS and Line CSS get used as the CFA CSS when
the device is in its home location.
If the device is roaming within the same device mobility
group, the Device Mobility CSS from the Roaming Device Pool and the Line CSS
get used as the CFA CSS.
If the device is roaming within a different device
mobility group, the Device CSS and Line CSS get used as the CFA CSS.
Forward All
The settings in this row of fields specify the forwarding
treatment for calls to this directory number if the directory number is set to
forward all calls. The Calling Search Space field gets used to validate the
Forward All destination that is entered when the user activates Call Forward
All from the phone. This field also gets used to redirect the call to the Call
Forward All destination.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Destination—This
setting indicates the directory number to which all calls are forwarded. Use
any dialable phone number, including an outside destination.
Calling Search
Space—This setting applies to all devices that are using this directory number.
Secondary Calling Search Space for Forward All
Because call forwarding is a line-based feature, in cases
where the device calling search space is unknown, the system uses only the line
calling search space to forward the call. If the line calling search space is
restrictive and not routable, the forward attempt fails.
Addition of a secondary calling search space for Call Forward
All provides a solution to enable forwarding. The primary calling search space
for Call Forward All and secondary calling search space for Call Forward All
get concatenated (Primary CFA CSS + Secondary CFA CSS).
Cisco Unified Communications Manager uses this
combination to validate the CFA destination and to forward the call.
See the description for the Calling Search Space field for
information about how the combination of Primary and Secondary CFA CSSs works
Forward Busy Internal
The settings in this row of fields specify the forwarding
treatment for internal calls to this directory number if the directory number
is busy. See the description for the Busy Trigger field for information on when
a line is considered busy. The call forward destination and Calling Search
Space field get used to redirect the call to the forward destination.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window
for internal calls.
Note
When this check box is checked, the calling search space of
the voice mail pilot gets used.
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Note
When this check box is checked for internal calls, the
system automatically checks the Voice Mail check box for external calls. If you
do not want external calls to forward to the voice-messaging system, you must
uncheck the Voice Mail check box for external calls.
Destination—This
setting indicates the call forward busy destination for internal calls. Use any
dialable phone number, including an outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward Busy internal Calling Search Space is used to forward the
call to the Forward Busy Internal destination. It applies to all devices that
are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward Busy Destination, you should also configure the Forward Busy Calling
Search Space. If you do not configure the Forward Busy Calling Search Space and
the Forward Busy destination is in a partition, the forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, you must choose a different setting in the
Calling Search Space drop-down list box.
Forward Busy External
The settings in this row of fields specify the forwarding
treatment for external calls to this directory number if the directory number
is busy. See the description for the Busy Trigger field for information on when
a line is considered busy. The call forward destination and Calling Search
Space field get used to redirect the call to the forward destination.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window
for external calls.
Note
When this check box is checked, the calling search space of
the voice mail pilot gets used.
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Note
When the Voice Mail check box is checked for internal calls,
the system automatically checks the Voice Mail check box for external calls. If
you do not want external calls to forward to the voice-messaging system, you
must uncheck the Voice Mail check box for external calls.
Destination—This
setting indicates the call forward busy destination for external calls. Use any
dialable phone number, including an outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward Busy external Calling Search Space is used to forward the
call to the Forward Busy External destination. It applies to all devices that
are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward Busy Destination, you should also configure the Forward Busy Calling
Search Space. If you do not configure the Forward Busy Calling Search Space and
the Forward Busy destination is in a partition, the forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, you must choose a different setting in the
Calling Search Space drop-down list box.
Forward No Answer Internal
The settings in this row of fields specify the forwarding
treatment for internal calls to this directory number if the directory number
does not answer. The call forward destination and Calling Search Space field
get used to redirect the call to the forward destination. Specify the following
values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked, the calling search space of
the voice mail pilot gets used.
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Note
When this check box is checked for internal calls, the
system automatically checks the Voice Mail check box for external calls. If you
do not want external calls to forward to the voice-messaging system, you must
uncheck the Voice Mail check box for external calls.
Destination—This
setting indicates the directory number to which an internal call is forwarded
when the call is not answered. Use any dialable phone number, including an
outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward No Answer internal Calling Search Space is used to forward
the call to the Forward No Answer internal destination. It applies to all
devices that are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward No Answer destination, you should also configure the Forward No Answer
Calling Search Space. If you do not configure the Forward No Answer Calling
Search Space, and the Forward No Answer destination is in a partition, the
forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, you must choose a different setting in the
Calling Search Space drop-down list box for external calls.
Forward No Answer External
The settings in this row of fields specify the forwarding
treatment for external calls to this directory number if the directory number
does not answer. The call forward destination and Calling Search Space field
get used to redirect the call to the forward destination. Specify the following
values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked, the calling search space of
the voice mail pilot gets used.
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Note
When this check box is checked for internal calls, the
system automatically checks the Voice Mail check box for external calls. If you
do not want external calls to forward to the voice-messaging system, you must
uncheck the Voice Mail check box for external calls.
Destination—This
setting indicates the directory number to which an external call is forwarded
when the call is not answered. Use any dialable phone number, including an
outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward No Answer external Calling Search Space is used to forward
the call to the Forward No Answer external destination. It applies to all
devices that are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward No Answer destination, you should also configure the Forward No Answer
Calling Search Space. If you do not configure the Forward No Answer Calling
Search Space, and the Forward No Answer destination is in a partition, the
forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, you must choose a different setting in the
Calling Search Space drop-down list box for external calls.
Forward No Coverage Internal
For complete information about Call Coverage, the
Cisco Unified Communications Manager System Guide.
The call forward destination and Calling Search Space field
get used to redirect the call to the forward destination. Specify the following
values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space. When this check box
is checked for internal calls, the system automatically checks the Voice Mail
check box for external calls. If you do not want external calls to forward to
the voice-messaging system, you must uncheck the Voice Mail check box for
external calls.
Destination—This
setting specifies the directory number to which an internal nonconnected call
is forwarded when an application that controls that directory number fails. Use
any dialable phone number, including an outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward No Coverage internal Calling Search Space is used to forward
the call to the Forward No Coverage internal destination. This setting applies
to all devices that are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward No Coverage destination, you should also configure the Forward No
Coverage Calling Search Space. If you do not configure the Forward No Coverage
Calling Search Space, and the Forward No Coverage destination is in a
partition, the forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, choose a different setting in the Calling
Search Space for external calls.
Forward No Coverage External
For complete information about Call Coverage, the
Cisco Unified Communications Manager System Guide.
The call forward destination and Calling Search Space field
get used to redirect the call to the forward destination. Specify the following
values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space. When this check box
is checked for internal calls, the system automatically checks the Voice Mail
check box for external calls. If you do not want external calls to forward to
the voice-messaging system, you must uncheck the Voice Mail check box for
external calls.
Destination—This
setting specifies the directory number to which an internal nonconnected call
is forwarded when an application that controls that directory number fails. Use
any dialable phone number, including an outside destination.
Note
When you enter a destination value for internal calls, the
system automatically copies this value to the Destination field for external
calls. If you want external calls to forward to a different destination, you
must enter a different value in the Destination field for external calls.
Calling Search
Space—The Forward No Coverage external Calling Search Space is used to forward
the call to the Forward No Coverage external destination. This setting applies
to all devices that are using this directory number.
Note
If the system is using partitions and calling search spaces,
Cisco recommends that you configure the forward calling search spaces. When a
call is forwarded or redirected to the call forward destination, the configured
call forward calling search space gets used to forward the call. If the forward
calling search space is None, the forward operation may fail if the system is
using partitions and calling search spaces. For example, if you configure the
Forward No Coverage destination, you should also configure the Forward No
Coverage Calling Search Space. If you do not configure the Forward No Coverage
Calling Search Space, and the Forward No Coverage destination is in a
partition, the forward operation may fail.
Note
When you choose a Calling Search Space for internal calls,
the system automatically copies this setting to the Calling Search Space
setting for external calls. If you want external calls to forward to a
different calling search space, choose a different setting in the Calling
Search Space for external calls.
Forward on CTI Failure
This field applies only to CTI route points and CTI ports. The
settings in this row specify the forwarding treatment for external calls to
this CTI route point or CTI port if the CTI route point or CTI port fails.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Destination—This
setting specifies the directory number to which an internal nonconnected call
is forwarded when an application that controls that directory number fails. Use
any dialable phone number, including an outside destination.
Calling Search
Space—This setting applies to all devices that are using this directory number.
Forward Unregistered Internal
This field applies to unregistered internal DN calls. The
calls are rerouted to a specified Destination Number or Voice Mail.
Note
You must also specify the maximum number of forwards in the
Service Parameters Configuration window for a Directory Number.
Forward Unregistered External
This field applies to unregistered external DN calls. The
calls are rerouted to a specified Destination Number or Voice Mail.
Note
You must also specify the maximum number of forwards in the
Service Parameters Configuration window for a Directory Number.
No Answer Ring Duration (seconds)
Used in conjunction with Call Forward No Answer Destination,
this field sets the timer for how long the phone will ring before it gets
forwarded. Leave this setting blank to use the value that is set in the Cisco
CallManager service parameter, Forward No Answer Timer.
Caution
By default,
Cisco Unified Communications Manager makes the time for
the T301 timer longer than the No Answer Ring Duration time; if the set time
for the T301 timer expires before the set time for the No Answer Ring Duration
expires, the call ends, and no call forwarding can occur. If you choose to do
so, you can configure the time for the No Answer Ring Duration to be greater
than the time for the T301 timer. For information on the T301 timer, choose
System > Service
Parameters; choose the server, the Cisco CallManager
service, and then the parameter in the window that displays.
Call Pickup Group
Choose the number that can be dialed to answer calls to this
directory number (in the specified partition).
Park Monitoring
Park Monitoring Forward No Retrieve Destination External
When the parkee is an external party, the call will be
forwarded to the specified destination in this field. If this field value is
empty, the parkee will be redirected to the parker’s line.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Destination—This
setting specifies the directory number to which a parked call (from an external
party) is forwarded when the service parameter Park Monitoring Forward No
Retrieve Timer expires. Use any dialable phone number, including an outside
destination.
Calling Search
Space—A calling search space comprises an ordered list of route partitions that
are typically assigned to devices. Calling search spaces determine the
partitions that calling devices search when they are attempting to complete a
call.
Park Monitoring Forward No Retrieve Destination Internal
When the parkee is an internal party, the call will be
forwarded to the specified destination in this field. If this field value is
empty, the parkee will be redirected to the parker’s line.
Specify the following values:
Voice Mail—Check
this check box to use settings in the Voice Mail Profile Configuration window.
Note
When this check box is checked,
Cisco Unified Communications Manager ignores the
settings in the Destination box and Calling Search Space.
Destination—This
setting specifies the directory number to which a parked call (from an internal
party) is forwarded when the service parameter Park Monitoring Forward No
Retrieve Timer expires. Use any dialable phone number, including an outside
destination.
Calling Search
Space—A calling search space comprises an ordered list of route partitions that
are typically assigned to devices. Calling search spaces determine the
partitions that calling devices search when they are attempting to complete a
call.
Park Monitoring Reversion Timer
This parameter determines the number of seconds that Cisco
Unified Communications Manager waits before prompting the user to retrieve a
call that the user parked. This timer starts when the user presses the Park
softkey on the phone, and a reminder is issued when the timer expires.
The default is 60 seconds.
Note
If you configure a non-zero value, this value overrides the
value of this parameter set in the Service Parameters window. However, if you
configure a value of 0 here, then the value in the Service Parameters window
will be used.
MLPP Alternate Party Settings
Target (Destination)
Enter the number to which MLPP precedence calls should be
diverted if this directory number receives a precedence call and neither this
number nor its call forward destination answers the precedence call.
Values can include numeric characters, octothorpe (#), and
asterisk (*).
MLPP Calling Search Space
From the drop-down list box, choose the calling search space
to associate with the MLPP alternate party target (destination) number.
MLPP No Answer Ring Duration (seconds)
Enter the number of seconds (between 4 and 60) after which an
MLPP precedence call will be directed to this directory number alternate party
if this directory number and its call-forwarding destination have not answered
the precedence call.
Leave this setting blank to use the value that is set in the
Cisco Unified Communications Manager enterprise
parameter, Precedence Alternate Party Timeout.
Line Settings for All Devices
Hold Reversion Ring Duration (seconds)
Enter a number from 0 to 1200 (inclusive) to specify the wait
time in seconds before issuing a reverted call alert to the holding party
phone.
If you enter a value of 0,
Cisco Unified Communications Manager does not invoke
the reverted call feature for a held call.
At installation, this field remains blank. If you leave this
setting blank, the Hold Reversion Duration timer setting for the cluster
applies.
Hold Reversion Notification Interval (seconds)
Enter a number from 0 to 1200 (inclusive) to specify the
interval time in seconds for sending periodic reminder alerts to the holding
party phone.
If you enter a value of 0,
Cisco Unified Communications Manager does not send
reminder alerts.
At installation, this field remains blank. If you leave this
setting blank, the Hold Reversion Notification Interval timer setting for the
cluster applies.
Note
SCCP phones support a minimum Hold Reversion Notification Interval (HRNI) of 5 seconds, whereas SIP phones support a minimum of 10 seconds. SCCP phones set for the minimum HRNI of 5 seconds may experience a Hold Reversion Notification ring delay of 10 seconds when handling calls involving SIP phones.
Party Entrance Tone
From the Party Entrance Tone drop-down list box, choose one of
the following options:
Default—Use the
value that you configured in the Party Entrance Tone service parameter.
On—A tone plays on
the phone when a basic call changes to a multi-party call; that is, a barge
call, cBarge call, ad hoc conference, meet-me conference, or a joined call. In
addition, a different tone plays when a party leaves the multi-party call. If
the controlling device, that is, the originator of the multi-party call has a
built-in bridge, the tone gets played to all parties if you choose On for the
controlling device. When the controlling device leaves the call,
Cisco Unified Communications Manager identifies whether
another device on the call can play the tone; if another device on the call can
play the tone,
Cisco Unified Communications Manager plays the tone. If
the controlling device cannot play the tone,
Cisco Unified Communications Manager does not play the
tone even if you enable the party entrance tone feature.
Off—A tone does
not play on the phone when a basic call changes to a multi-party call.
Line [number] on Device [device name]
Note
These fields display only after you associate this directory
number with a device.
Display (Internal Caller ID)
Leave this field blank to have the system display the
extension.
Use a maximum of 30 characters. Typically, use
the user name or the directory number (if using the directory number, the
person receiving the call may not see the proper identity of the caller).
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
ASCII Display (Internal Caller ID)
This field provides the same information as the Display
(Internal Caller ID) field, but you must limit input to ASCII characters.
Devices that do not support Unicode (internationalized) characters display the
content of the ASCII Display (Internal Caller ID) field.
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
Line Text Label
Use this field only if you do not want the directory number to
show on the line appearance. Enter text that identifies this directory number
for a line/phone combination.
Suggested entries include boss name, department name, or other
appropriate information to identify multiple directory numbers to
secretary/assistant who monitors multiple directory numbers.
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
ASCII Line Text Label
This field provides the same information as the Line Text
Label field, but you must limit input to ASCII characters. Devices that do not
support Unicode (internationalized) characters display the content of the ASCII
Line Text Label field.
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
External Phone Number Mask
Indicate phone number (or mask) that is used to send Caller ID
information when a call is placed from this line.
You can enter a maximum of 24 number, the international escape
character +, and
"X" characters. The Xs represent the directory number and
must appear at the end of the pattern. For example, if you specify a mask of
972813XXXX, an external call from extension 1234 displays a caller ID number of
9728131234.
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
Visual Message Waiting Indicator Policy
Use this field to configure the handset lamp illumination
policy. Choose one of the following options:
Use System Policy
(The directory number refers to the service parameter
"Message Waiting Lamp Policy" setting.)
Light and Prompt
Prompt Only
Light Only
None
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
Audible Message Waiting Indicator Policy
Use this field to configure an audible message waiting
indicator policy. Choose one of the following options:
Off
On—When you select
this option, you will receive a stutter dial tone when you take the handset off
hook.
Default—When you
select this option, the phone uses the default that was set at the system
level.
Ring Setting (Phone Idle)
Use this field to configure the ring setting for the line
appearance when an incoming call is received and no other active calls exist on
that device. Choose one of the following options:
Use system default
Disable
Flash only
Ring once
Ring
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
Note
Turning on MLPP Indication (at the enterprise parameter,
device pool, or device level) disables normal Ring Setting behavior for the
lines on a device, unless MLPP Indication is turned off (overridden) for the
device.
Ring Setting (Phone Active)
From the drop-down list box, choose the ring setting that is
used when this phone has another active call on a different line. Choose one of
the following options:
Use system default
Disable
Flash only
Ring once
Ring
Beep only
Setting applies only to the current device unless you check
the check box at right (Update Shared Device Settings) and click the Propagate
Selected button. (The check box at right displays only if other devices share
this directory number.)
Note
Turning on MLPP Indication (at the enterprise parameter,
device pool, or device level) disables normal Ring Setting behavior for the
lines on a device, unless MLPP Indication is turned off (overridden) for the
device.
Call Pickup Group Audio Alert Setting (Phone Idle)
This field determines the type of notification an incoming
call sends to members of a call pickup group. If the called phone does not
answer, the phones in the call pickup group that are idle will either hear a
short ring (ring once) or hear nothing (disabled).
Use System
Default—The value of this field gets determined by the setting of the Cisco
CallManager service parameter Call Pickup Group Audio Alert Setting of Idle
Station.
Disable—No alert
is sent to members of the call pickup group.
Ring Once—A short
ring is sent to members of the call pickup group.
Call Pickup Group Audio Alert Setting (Phone Active)
This field determines the type of notification an incoming
call sends to members of a call pickup group. If the called phone does not
answer, the phones in the call pickup group that are busy will either hear a
beep (beep beep) or hear nothing (disabled).
Use System
Default—The value of this field gets determined by the setting of the Cisco
CallManager service parameter Call Pickup Group Audio Alert Setting of Busy
Station.
Disable—No alert
is sent to member of the call pickup group.
Beep Only—A
beep beep is sent to members of the call pickup group.
Recording Option
This field determines the recording option on the line appearance of an agent. The default recording option is Call Recording Disabled.
Choose one of the following options:
Call Recording Disabled—Calls made on this line appearance cannot be recorded.
Automatic Call Recording Enabled—Calls made on this line appearance are recorded automatically.
Selective Call Recording Enabled—Calls made on this line appearance can be recorded using a softkey or programmable line key that is assigned to the device, a CTI-enabled application, or both interchangeably.
Selective recording supports two modes:
Silent recording—Call recording status is not reflected on the Cisco IP device display. Silent recording is typically used in a call center environment to allow a supervisor to record an agent call. A CTI-enabled application running on the supervisor desktop is generally used to start and stop the recording for an agent-customer call.
User recording—Call recording status is reflected on the Cisco IP device display. A recording can be started or stopped using a softkey, programmable line key, or CTI-enabled application running on the user desktop. To enable user recording, add the Record softkey or programmable line key to the device template. Do not add the Record key if only silent recording is desired.
When the recording option is set to either Automatic Call Recording Enabled or Selective Call Recording Enabled, the line appearance can be associated with a recording profile.
When automatic recording is enabled, start- and stop-recording requests using a softkey, programmable line key, or CTI-enabled application are rejected.
Recording Profile
This field determines the recording profile on the line
appearance of an agent. Choose an existing recording profile from the drop-down
list box. To create a recording profile, use the
Device > Device
Settings > Recording Profile menu
option.
The default value specifies None.
Monitoring Calling Search Space
The monitoring calling search space of the supervisor line
appearance must include the agent line or device partition to allow monitoring
the agent.
Set the monitoring calling search space on the supervisor line
appearance window. Choose an existing calling search space from the drop-down
list box.
The default value specifies None.
Log Missed Calls
If the check box displays as checked, which is the default for
this setting,
Cisco Unified Communications Manager logs missed calls
in the call history for the shared line appearance on the phone. If you uncheck
the check box, missed calls do not get logged to the shared line appearance.
Multiple Call/Call Waiting Settings on Device [device name]
Note
These fields display only after you associate this directory
number with a device.
Maximum Number of Calls
You can configure up to 200 calls for a line on a device, with
the limiting factor being the total number of calls that are configured on the
device. As you configure the number of calls for one line, the calls that are
available for another line decrease.
The default specifies 4. If the phone does not allow multiple
calls for each line, the default specifies 2.
For CTI route points, you can configure up to 10,000 calls for
each port. The default specifies 5000 calls. Use this field in conjunction with
the Busy Trigger field.
Note
Although the default specifies 5000 calls for maximum number
of active calls that can be configured on a CTI route point, Cisco recommends
that you set the maximum number of calls to no more than 200 per route point.
This will prevent system performance degradation. If the CTI application needs
more than 200 calls, Cisco recommends that you configure multiple CTI route
points.
Tip
If you use the external call control feature,
and the policies on the policy server dictate that a chaperone must monitor and
record calls, make sure that you set the Maximum Number of Calls setting to 2
and set the Busy Trigger setting to 1.
Tip
To review how this setting works for devices
with shared line appearances, see topics related to shared line appearance in
the
Cisco Unified Communications Manager System Guide.
Busy Trigger
This setting, which works in conjunction with Maximum Number
of Calls and Call Forward Busy, determines the maximum number of calls to be
presented at the line. If maximum number of calls is set for 50 and the busy
trigger is set to 40, incoming call 41 gets rejected with a busy cause (and
will get forwarded if Call Forward Busy is set). If this line is shared, all
the lines must be busy before incoming calls get rejected.
Use this field in conjunction with Maximum Number of Calls for
CTI route points. The default specifies 4500 calls.
Tip
To review how this setting works for devices
with shared line appearances, see topics related to shared line appearance in
the
Cisco Unified Communications Manager System Guide.
Forwarded Call Information Display on Device [device name]
Note
These fields display only after you associate this directory
number with a device.
Caller Name
Checking this check box will cause the caller name to display
upon call forward.
Caller Number
Checking this check box will cause the caller number to
display upon call forward.
Redirected Number
Checking this check box will cause the number that was
redirected to display upon call forward.
Dialed Number
Checking this check box will cause the original dialed number
to display upon call forward.
Users Associated with Line
Note
This information displays only after you associate this
directory number with a device.
(user name)
This pane displays the end users that are associated with this
line.
To associate end users with this line, click the Associate End
Users button, which causes the Find and List Users popup window to display. In
the popup window, you can use the Find function to find end users to associate
with this line. After you have found the end users to associate with this line,
click the Add Selected button, and the selected end users will be added to the
Users Associated with Line pane for this line.
For each associated end user, the following information
displays:
Full Name—This
column displays the last name and first name entries for the associated end
user.
User ID—This
column displays the user ID of the associated end user.
Permission—Click
the i button to display the user privilege information for this end user.
After at least one end user has been associated with this
line, the following additional buttons display:
Select All—Click
this button to select all end users that are associated with this line.
Clear All—Click
this button to deselect all end users that are associated with this line.
Delete
Selected—After selecting any end users that you wish to dissociate from this
line, click this button. Doing so dissociates the end users from this line, but
does not delete the end user records.
You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the Calling Search Space drop-down list box on the Cisco Unified Communications Manager Administration windows where the button appears. Click the Find button to search for the calling search space that you want.
Note
To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.
Synchronize directory number settings with devices
To synchronize devices with a directory number that has undergone configuration changes, perform the following procedure, which applies any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.)
Procedure
Step 1
Choose Call Routing > Directory Number Configuration.
The Find and List Directory Numbers window displays.
Step 2
Choose the search criteria to use.
Step 3
Click Find.
The window displays a list of directory numbers that match the search criteria.
Step 4
Click the directory number to which you want to synchronize applicable devices. The Directory Number Configuration window displays.
Step 5
Make any additional configuration changes.
Step 6
Click Save.
Step 7
Click Apply Config.
The Apply Configuration Information dialog displays.
Note
If devices require a restart, the system may drop active calls on gateways.
You can configure Private Line Automatic Ringdown (PLAR), so when the user goes off hook (or the NewCall softkey or line key gets pressed), the phone immediately dials a preconfigured number. The phone user cannot dial any other number from the phone line that gets configured for PLAR.
PLAR works with features such as barge, cBarge, or single button barge. If you use PLAR with a feature, you must configure the feature as described in the feature documentation, and you must configure the PLAR destination, which is a directory number that is used specifically for PLAR.
See the example of how to configure PLAR, which describes how to enable PLAR functionality for phones that support barge and that are running SCCP and SIP.
This example of how to configure PLAR describes how to enable PLAR functionality for phones that support barge and that are running SCCP and SIP. A and A' represent shared-line devices that you configured for barge, and B1 represents the directory number for the PLAR destination. Follow this example to enable PLAR functionality from A/A'.
Tip
Set up PLAR example through Set up PLAR example apply if you want to configure PLAR for phones that are running SCCP. For phones that are running SIP, you must perform Set up PLAR example through Set up PLAR example. Before you attempt to configure PLAR, verify that your phone model supports PLAR. To determine whether your phone supports PLAR, see the Cisco Unified IP Phone Administration Guide that supports your phone model and this release of Cisco Unified Communications Manager.
Procedure
Step 1
Create a partition, for example, P1, and a calling search space, for example CSS1, so CSS1 contains P1. (In Cisco Unified Communications Manager Administration, choose Call Routing > Class of Control > Partition or Calling Search Space.)
Step 2
Create a null (blank) translation pattern, for example, TP1, which contains calling search space CSS1 and partition P1. In this null (blank) pattern, make sure that you enter the directory number for the B1 PLAR destination in the Called Party Transformation Mask field. (In Cisco Unified Communications Manager Administration, choose Call Routing > Translation Pattern.)
Step 3
Assign the calling search space, CS1, to either A or A'. (In Cisco Unified Communications Manager Administration, choose Device > Phone.)
Step 4
Assign the P1 partition to the directory number for B1, which is the PLAR destination. (In Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number.)
Step 5
For phones that are running SIP, create a SIP dial rule. (In Cisco Unified Communications Manager Administration, choose Call Routing > Dial Rules > SIP Dial Rules. Choose 7940_7960_OTHER. Enter a name for the pattern; for example, PLAR1. Click Save; then, click Add Plar. Click Save.)
Step 6
For phones that are running SIP, assign the SIP dial rule configuration that you created for PLAR to the phones, which, in this example, are A and A'. (In Cisco Unified Communications Manager Administration, choose Device > Phone. Choose the SIP dial rule configuration from the SIP Dial Rules drop-down list box.)
Perform the following procedure to remove a directory number (DN) from a specific phone.
Before You Begin
If you try to remove a directory number that is in use, Cisco Unified Communications Manager displays a message. To find out which line groups are using the directory number, click the Dependency Records link from the Directory Number Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message.
When you remove a directory number from a phone, the number still exists within Cisco Unified Communications Manager. To see a list of directory numbers that are not associated with phones, use the Route Plan Report menu option.
Procedure
Step 1
Choose Device > Phone.
The Find and List Phones window displays.
Step 2
To locate a specific phone, enter the search criteria and click Find.
A list of phones that match the search criteria displays.
Step 3
Choose the device name that contains the directory number that you want to remove.
The Phone Configuration window displays.
Step 4
In the Association Information area on the left, choose the line that you want to remove.
The Directory Number Configuration window displays.
Step 5
In the Associated Devices pane, choose the device name of the phone from which you want to remove this directory number.
Step 6
Click the down arrow below the Associated Devices pane.
The phone name moves to the Dissociate Devices pane.
Step 7
Click the Save button at the bottom of the Directory Number Configuration window.
The Phone Configuration window displays with the directory number removed. The change gets automatically applied to the phone; however, you can click Reset Phone.
The "Create Cisco Unity Voice Mailbox" link on the Directory Number Configuration window allows administrators to create individual Cisco Unity Connection voice mailboxes from Cisco Unified Communications Manager Administration. If Cisco Unified Communications Manager is integrated with Cisco Unity Connection, this link allows you to create a Cisco Unity Connection voice mailbox.
To configure a voice mailbox and other Cisco Unity Connection settings in Cisco Unity Connection Administration, see the applicable User Moves, Adds, and Changes Guide for Cisco Unity Connection. Ensure that you have defined an appropriate template and selected a class of service (COS) for the users that you plan to add.
Note
Before you can create a Cisco Unity Connection voice mailbox for the end user, you must first configure the end user with a phone device association and a primary extension, and the integration between Cisco Unified Communications Manager and Cisco Unity Connection must be complete. For more information, see the Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection or the Cisco Unified Communications Manager SIP Trunk Integration Guide for Cisco Unity Connection.
Before You Begin
You must configure Cisco Unified Communications Manager for voice-messaging service. See topics related to Cisco Unity and Cisco Unity Connection Configuration in the Cisco Unified Communications Manager System Guide.
You must configure Cisco Unity Connection servers. See the applicable Installation Guide for Cisco Unity Connection.
For Cisco Unity Connection integration, create an AXL connection via Cisco Unity Connection, as described in the "Managing the Phone System Integrations" chapter in the System Administration Guide for Cisco Unity Connection.
Ensure the Cisco RIS Data Collector service is activated. See the Cisco Unified Serviceability Administration Guide.
On the Directory Number configuration window, ensure the Voice Mail Profile setting is configured and contains a pilot number, or the Voice Mail Profile setting should be set to None. If the Voice Mail Profile is set to No Voice Mail, the "Create Cisco Unity User" link does not display.
Ensure that you have defined an appropriate template and selected a class of service (COS) for the users you plan to add. For Cisco Unity Connection users, see the User Moves, Adds, and Changes Guide for Cisco Unity Connection.
Note
The End User Configuration window also includes the "Create Cisco Unity Voice Mailbox" link.
Procedure
Step 1
Choose Call Routing > Directory Number and click Add New.
From the Related Links drop-down list box, in the upper, right corner of the window, choose the "Create Cisco Unity Voice Mailbox" link and click Go.
The Add Cisco Unity User dialog box displays.
Step 4
From the Application Server drop-down list box, choose the Cisco Unity Connection server on which you want to create a Cisco Unity Connection mailbox and click Next.
Step 5
From the Subscriber Template drop-down list box, choose the subscriber template that you want to use.
Step 6
Click Save.
The Cisco Unity Connection mailbox gets created.
From Cisco Unity Connection Administration, you can now see the mailbox that you created. See the applicable User Moves, Adds, and Changes Guide for Cisco Unity Connection.
Feedback
