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Cisco Unified Communications Manager System Guide, Release 8.0(2)
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Index
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Preface
- Understanding Cisco Unified Communications Manager
- Understanding Cisco Unified Communications Manager System Configuration
- Dial Plan Architecture
- Directory, User Configuration, and Credential Policy
- Media Resources
- Voice Mail and Messaging Integration
- System Features
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Devices and Protocols
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Understanding Cisco Unified Communications Manager Voice Gateways
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Understanding IP Telephony Protocols
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Understanding Session Initiation Protocol
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Understanding Cisco Unified Communications Manager Trunk Types
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Cisco Unified IP Phones
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Understanding Video Telephony
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Computer Telephony Integration
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Cisco ATA 186
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- System Maintenance
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Feedback
Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
See automated alternate routing (AAR)
abbreviated dial
described 42-50
access log 4-12
ad hoc conferences
Advanced Ad Hoc Conference Enabled 24-12
description 24-7
Drop Ad Hoc Conference 24-11
initiating 24-7
limitations 24-14
linear conference linking 24-9
Non-linear Ad Hoc Conference Linking Enabled 24-13
nonlinear conference linking 24-10
party entrance tone 24-15
restrictions for phone that is running SIP 24-13
service parameters 24-11
using cBarge softkey 24-8
using Join softkey 24-8
administrator tools
BAT 46-1
CAR 46-2
Cisco Unified Serviceability 46-1
more information 46-3
overview 46-1
Advanced Ad Hoc Conference Enabled service parameter 24-12
alarms
DHCP 13-4
alternate routing
video 43-15
amwi
described 42-34
analog telephony protocols
CAS 39-5
described 39-3
E&M signaling 39-4
ground-start signaling 39-4
loop-start signaling 39-4
announcements 23-5
announcements (table) 23-5
annunciator
announcements 23-5
announcements (table) 23-5
configuration checklist (table) 23-1
dependency records 23-6
limitations 23-4
more information 23-6
overview 23-1
planning configuration 23-3
system requirements 23-4
tones 23-5
troubleshooting 23-6
understanding 23-2
appliance 1-1
application dial rules
configuration design 18-1
configuration error checking 18-2
more information 18-7
application profiles 20-5
application user
associating devices 20-5
configuration checklist (table) 20-1
more information 20-7
ATA 186 features 45-2
audio quality 8-1
authentication
user 19-5
using with credential policy 21-3
automated alternate routing (AAR)
and hunt pilots 16-4
and remote gateways 16-4
described 16-2
dial prefix matrix example (table) 16-3
enable service parameter 16-3
example 16-2
line/DN and AAR groups (table) 16-2
autoregistration
configuration checklist (table) 12-1
described 12-1
more information 12-4
multiple protocol support 12-4
understanding 12-3
B
back to back user agent
SIP 40-25
balanced call processing
explained 6-5
bandwidth
allocation of 8-1
calculations for admission control 8-7
management for video 43-14
barge
described 42-35
Basic Rate Interface (BRI) 38-4, 39-6
BAT 46-1
BLF buttons 42-24
BRI 38-4
Bulk Administration Tool
See BAT
Busy Lamp Field (BLF) buttons 42-24
buttons
directories 42-53
messages 42-52
C
call admission control 5-18
gatekeepers
components 8-12
explained 8-10
in a distributed setting (figure) 8-11
locations
explained 8-4
illustrated (figure) 8-5
overview 8-1
RSVP and IPv6 9-17
trunks 8-10
call completion, QSIG supplementary service
See Cisco Call Back
call control 22-3
call coverage
call forwarding 16-12
described 16-11
hunting 16-12
maximum hunt timer 16-13
personal preferences 16-13
call detail records (CDRs)
described 46-2
video 43-18
call diagnostics and voice quality metrics
described 42-39
call display restrictions
configuring in translation pattern 16-43
call diversion (forwarding), QSIG supplementary service 39-9
called party
transformations settings 16-39
transformations settings (table) 16-40
caller identification
restrictions 16-42
support for device control protocols (table) 16-47
support vs. device control protocols 16-47
types 16-42
call failure, avoiding 27-7
call forward
call forward all
call forward all loop prevention 42-36
CFA destination override 42-36
described 42-36
call forward busy
described 42-37
call forward no answer
described 42-38
call forward no coverage
described 42-38
described 17-9
in multiple voice-mail systems 29-7
multiple voice-mail systems examples 29-7
SIP 40-14
call forward busy
described 42-37
call forwarding
described 16-12
call forward no answer
described 42-38
call forward no coverage
described 42-38
call hold
SIP 40-14
calling line
SIP 40-15
calling name presentation
SIP 40-15
calling party
normalization 16-20
presentation settings 16-42
restriction settings 16-42
transformations 16-35
transformations settings 16-36
transformations settings (table) 16-37, 16-44
calling search spaces
dependency records 14-4
examples 14-3
explained 14-1
guidelines and tips 14-3
list of topics 14-1
more information 14-4
search for phones 42-51
call park
described 42-39
call park Busy Lamp Field (BLF) buttons 42-24
call pickup
call preservation
explained 11-4
scenarios (table) 11-5
call processing
balanced load explained 6-5
by Cisco Unified Communications Manager 2-2
combined with redundancy (figure) 7-4
calls
making and receiving multiple per directory number 17-10
on-hook call transfer 42-45
video 43-4
call select
described 42-40
call transfer
QSIG supplementary service 39-10
SIP 40-14
using hookflash 29-8
call waiting
described 17-10
CAR overview 46-2
Catalyst 4000
4224 voice gateway switch 38-10
access gateway module 38-10
Catalyst 4224 Voice Gateway Switch 38-10
Catalyst 6000
Cisco Communication Media Module 38-9
configuration illustrated (figure) 28-7
FXS analog interface module 38-9
hookflash transfer 38-8
T1/E1 line card 38-8
CDR
described 46-2
CDR Analysis and Reporting (CAR) 46-2
centralized TFTP
configuration tips 10-13
master TFTP server 10-12
overview 10-11
secure clusters 10-13
CFA Destination Override service parameter 17-9, 42-36
channel associated signaling (CAS) 38-4, 39-5
characters, special
configuring 16-21
described (table) 16-26
Cisco ATA 186
configuration checklist (table) 45-1
connecting to Cisco Unified Communications Manager 45-2
more information 45-2
Cisco Call Back
described 39-9
Cisco Catalyst 4000 28-5
Cisco Catalyst 6000 28-6
Cisco Communication Media Module (CMM) 38-9
Cisco Conference Bridge (WS-SVC-CMM) 24-4
Cisco DPA
illustrated (figure) 32-2
integration overview 32-1
more information 32-3
Cisco DSP
more information 28-10
NM-HD supported gateways 28-8
NM-HDV2 supported gateways 28-8
NM-HDV supported gateways 28-8
overview 28-1
supported gateways 28-5
supported routers 28-5
understanding 28-1
Cisco IP Communicator
default phone button template 42-22
described 42-15
Cisco IP SoftPhone profiles 20-7
Cisco Messaging Interface
See CMI
Cisco SIP endpoints
SIP profile 40-32
Cisco TelePresence
described 42-15
Cisco TFTP service
alternate Cisco file servers 10-11
configuration checklist (table) 10-2
list of topics 10-1
more information 10-14
overview 10-1
understanding 10-6
Cisco Unified CM User Options 42-53
Cisco Unified Communications
applications 2-2
call processing 2-2
client 2-3
clients 2-3
components 2-1
configuring system 3-1
infrastructure 2-2
more information 2-4
network 2-3
overview 2-1
support 2-1
supported applications 2-2
Cisco Unified Communications Manager
additional documentation 1-3
bandwidth usage 5-12
benefits 1-2
call processing 2-2
configuration 5-6
CTI redundancy 44-9
groups
configuring 5-7
described 7-2
illustrated (figure) 7-3
introduction 1-1
key features 1-2
more information 1-3
redundancy 7-1
server, configuring 5-3
supported voice codecs 5-12
voice mail connectivity 29-1
Cisco Unified Communications Manager Assistant
softkey templates
described 42-27
Cisco Unified Communications Manager JTAPI
using credential policy 21-4
using user directory 21-4
Cisco Unified Communications Manager TAPI
using credential policy 21-4
Cisco Unified IP Phones
See also phones
12 SP+, described 42-13
30 VIP, described 42-14
3951 42-14
7902, described 42-12
7905, described 42-12
7906, described 42-11
7910, described 42-11
7911, described 42-11
7912, described 42-11
7914 Expansion Module, described 42-9, 42-10
7940, described 42-8
7941, described 42-8
7960, described 42-7
7961, described 42-7
7970, described 42-7
7971, described 42-7
7985, described 42-12
Cisco Unified IP Conference Station 7935, described 42-13
Cisco Unified IP Conference Station 7936, described 42-13
directories button 42-53
features
abbreviated dial 42-50
audible message waiting indicator 42-34
barge 42-35
call diagnostics and voice quality metrics 42-39
call forward all 42-36
call forward busy 42-37
call forward no answer 42-38
call forward no coverage 42-38
call park 42-39
call pickup 42-39
notification 1
call select 42-40
conference linking 42-41
conference list 42-41
connected number display 42-41
described 42-33
device mobility 42-41
directed call park 42-42
direct transfer 42-41
do not disturb 42-42
hold reversion 42-43
immediate divert 42-43
intercom 42-43
IPv6 42-44
join 42-44
log out of hunt groups 42-44
malicious call ID 42-45
mobile connect and mobile voice access 42-45
monitoring and recording 42-45
peer-to-peer image distribution 42-48
privacy 42-35
quality report tool 42-48
secure tone 42-49
service URL 42-49
speed dial 42-50
identifying TFTP server 10-10
messages button 42-52
overview 42-1
SIP
3951, described 42-14
models supported 42-14
supported models
described (table) 42-7
listed 42-6
that are running SIP
default phone button template (advanced) 42-23
default phone button template (basic) 42-23
NTP reference 5-8
that support SIP
PLAR 40-31
Cisco Unified IP Phone Services
configuration checklist (table) 35-1
dependency records 35-6
guidelines and tips 35-5
more information 35-6
overview 35-1
understanding 35-3
Cisco Unified Mobile Communicator
described 42-16
Cisco Unified Personal Communicator
described 42-15
Cisco Unity
configuration checklist (table) 31-1
connections with the phone system (figure) 31-4
messaging integration
description 31-4
overview 31-1
more information 31-6
system requirements 31-4
Cisco VG200 Voice Gateway 38-7
Cisco VG224 Analog Phone Gateway
configuring 38-7
description 38-7
Cisco VG248 Analog Phone Gateway
configuring 38-5
description 38-5
gateway redundancy 38-22
Cisco Wireless IP Phones
7920, described 42-9
clear filter button
phone search 42-52
closest match routing 16-16
clusters
balanced call processing 6-5
communication between 6-4
compared to groups 7-1
configuration checklist (table) 6-1
database replication 6-3
described 6-2
list of topics 6-1
more information 6-6
overview 6-1
CMI redundancy
described 30-4
illustrated (figure) 30-4
CMLocal date/time group 5-8
codecs
G.711 5-12
G.723 5-12
G.729 5-12
GSM 5-12
video 43-4
wideband 5-12
common device configurations
described 5-18
search for phones 42-52
common phone profiles
described 42-31
communication between clusters 6-4
compression of voice stream 28-3
Computer Telephony Integration
See CTI
conference bridges
ad hoc
described 24-7
annunciator 24-5
configuration checklist (table) 24-1
dependency records 24-19
meet-me
described 24-7
more information 24-20
overview 24-1
performance monitoring 24-20
troubleshooting 24-20
types (table) 24-5
types in Cisco Unified Communications Manager Administration 24-5
conference chaining 24-15
conference devices
Cisco Conference Bridge (WS-SVC-CMM), described 24-4
MTP WS-X6608 DSP service card 24-5
software, described 24-4
understanding 24-2
video, described 24-4
conference linking
described 42-41
conference list
described 42-41
conference routers
described 24-3
conferences
ad hoc
initiating 24-7
limitations 24-14
described 17-11
meet-me
initiating 24-15
limitations 24-15
party entrance tone 24-15
conferencing
across an IP WAN 28-3
hardware-based 28-4
using Cisco DSP 28-1
video 43-16
configuration
Cisco Unified Communications Manager 5-6
files for devices 11-2
settings
checklist (table) 5-1
list of topics 5-1
configuration checklist
MGCP BRI 38-3
connected line, SIP 40-16
connected name identification, SIP 40-16
connected number display
described 42-41
connected party
presentation settings 16-45
restriction settings 16-45
transformations settings (table) 16-46
counters, video bridge 43-17
credential management 20-4
credential policy
bulk administration 21-3
configuration checklist (table) 21-2
credential caching 21-3
credential history 21-4
described 21-1
events 21-4
JTAPI/TAPI support 21-4
logs 21-4
more information 21-5
using with authentication 21-3
CTI
application failure 44-10
applications 44-3
configuration checklist (table) 44-1
controlled devices 44-5
CTIManager
described 44-3
redundancy 44-10
dependency records 44-9
IP phones 44-5
IPv6 support 44-9
media termination points 44-4
more information 44-10
ports
route points 44-5
SIP endpoints 40-32
super provider 44-8
user groups 44-7
user management 44-7
D
database replication
described 6-3
repairing 6-3
troubleshooting 6-3
verifying 6-3
date/time groups
CMLocal 5-8
described 5-8
DDI 16-17
See discard digits instructions (DDI)
dependency records
annunciator 23-6
calling search spaces 14-4
Cisco Unified IP Phone Services 35-6
conference bridge 24-19
CTI 44-9
directory numbers
described 17-13
gateways 38-18
media resource group lists 22-10
media resource groups 22-10
MTP 27-8
partitions 14-4
phones
described 42-54
system-level settings 5-21
time periods 15-3
time schedules 15-3
transcoders 25-6
device control protocols and caller identification support (table) 16-47
device mobility
described 42-41
device pools
search for phones 42-51
updating 5-17
devices
accessing TFTP server 10-7
associating to an application user 20-5
associating to an end user 20-6
associating with users 20-5
conference
Cisco Conference Bridge (WS-SVC-CMM) 24-4
software 24-4
understanding 24-2
video 24-4
configuration files 11-2
CTI control 44-5
distributing for redundancy 7-3
firmware loads 11-2
identifying TFTP server 10-9
MTP characteristics 27-7
support
list of topics 11-1
more information 11-5
supported 11-1
transcoders
resetting 25-6
updating firmware loads 11-3
using Cisco TFTP 10-6
using DHCP 10-6
DHCP
alarms 13-4
and devices 10-6
domain name system 13-2
migration 13-3
more information 13-4
server
configuration process 13-3
described 13-1
TFTP 13-3
dial plans
accessing gateways 38-18
dial rules
more information 18-7
overview 18-1
digital signal processor (DSP) 28-1
digital telephony protocols
BRI 39-6
described 39-6
E1 PRI 39-6
QSIG 39-7
T1 PRI 39-6
digit analysis, static
caveats 16-19
configuration tip 16-18
described 16-18
explained 16-19
Unified Communications Manager Assistant example 16-20
directed call park
described 42-42
directories button, configuring 42-53
directory
access 19-4
access for Cisco Unified Communications endpoints 19-6
configuration checklist (table) 19-2, 20-1
extension mobility 20-7
LDAP 5-18
overview 19-1
directory lookup dial rules overview 18-3
directory numbers
active check box 17-8
call forward
no answer ring duration 17-9, 42-38
call forward information display 17-9, 42-36
characteristics 17-3
conference 17-11
configuration checklist (table) 17-1
dependency records
described 17-13
direct transfer 17-11
features
call forward 17-9
call waiting 17-10
listed 17-8
find all directory numbers 17-13
join 17-11
making and receiving multiple calls 17-10
managing 17-8
more information 17-13
overview 17-1
search tips 17-12
shared line appearance 17-4
shared line appearance restrictions 17-7
transfer 17-11
update directory number of all devices sharing this line check box 17-8
direct transfer
discard digits instructions (DDI) 16-17
configuring 16-28
explained (table) 16-29
DND
described 42-42
DNs
See directory numbers
DPA 7630/7610
functionality 32-2
illustrated (figure) 32-2
purpose 32-2
understanding 32-1
Drop Ad Hoc Conference service parameter 24-11
DSCP
marking 43-15
SIP 40-32
DTMF digits
SIP devices 40-12
E
E&M signaling
delay dial 39-5
immediate start 39-5
wink start 39-4
E1 CAS 39-5
E1 Primary Rate Interface (E1 PRI) 39-6
E1 Primary Rate Interface (PRI) 38-4
Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-12
end user
associating devices 20-6
configuration checklist (table) 20-1
more information 20-7
enterprise parameters
described 5-21
Effective Access Privileges For Overlapping User Groups and Roles 4-12
user groups 4-12
expansion module
Cisco Unified IP Phone 7914 42-9, 42-10
extension mobility
described 36-1
user device profile 20-7
user directory 20-7
external calls
forwarding 16-13
F
features
call park 33-1
Cisco Unified Communications Manager Assistant 37-1
Cisco Unified IP Phone Services
directed call park 33-1
extension mobility overview 36-1
music on hold (MOH) 26-1
phone button features (table) 42-24
phone login overview 36-1
fields requiring route patterns (table) 16-28
firmware loads
described 11-2
updating 11-3
Foreign Exchange Office (FXO) 38-4, 39-3
Foreign Exchange Station (FXS) 38-4, 39-3
forwarding
internal and external calls 16-13
G
G.711 5-12
G.723 5-12
G.729 5-12
g.clear codec
SIP trunks 40-18
gatekeepers
and call admission control (figure) 8-11
configuration checklist (table) 8-3
configuring 8-12
configuring in Cisco Unified Communications Manager 8-13, 41-5
configuring on the router 8-12
described 8-10
H.323 43-8
gateways
Catalyst 4000 Access Gateway Module 38-10
Catalyst 4224 gateway 38-10
Catalyst 6000 configuration illustrated (figure) 28-7
Catalyst 6000 FXS Analog Interface Module 38-9
Catalyst 6000 T1/E1 and Services Module 38-8
Cisco Communication Media Module 38-9
Cisco IOS H.323 devices 38-10
Cisco voice gateways 38-4
configuration checklist (table) 38-2
dependency records 38-18
failover and fallback 38-20
H.323 devices 38-10
identifying TFTP server 10-9
models (table) 38-11
more information 38-24
overview 38-1
port types (table) 38-11
related to dial plans 38-18
signaling protocols (table) 38-11
standalone
VG200 voice 38-7
VG224 analog phone 38-7
VG248 analog phone 38-5
summary of voice gateways (table) 38-11
timer parameter for video 43-16
trunk interfaces (table) 38-11
ground-start signaling 39-4
groups, Cisco Unified Communications Manager
compared to clusters 7-1
components of 7-2
configuring 5-7
illustrated (figure) 7-3
groups, date/time 5-8
GSM 5-12
H
H.323
call processing 43-8
Cisco IOS gateways 38-10
clients 42-14
configuration notes 43-8
dynamic addressing 43-7
gateways 38-10
IOS gateway redundancy 38-21
registering with gatekeeper 43-8
trunk interaction for video 43-15
used in voice gateways 39-1
video 43-7
hold
viewing held calls on shared lines 17-4
hold reversion
described 42-43
hookflash transfer 38-8
hub-and-spoke topology 8-1
hunting
described 16-12
example 16-12
maximum hunt timer 16-13
personal preferences 16-13
hunt lists
described 16-10
hunt group logoff notification service parameter 16-15
log out of hunt groups 16-14
log out of hunt groups softkey 16-14
non-shared-line operation 16-15
shared-line operation 16-15
hunt pilots
and automated alternate routing 16-4
described 16-11
wildcards 16-26
I
identification services
QSIG supplementary service, described 39-12
immediate divert
described 42-43
Intelligent Bridge Selection 24-16
intercluster communication 6-4
intercluster voice mail 29-2
intercom
described 42-43
internal calls
forwarding 16-13
international escape character +
benefits 16-21
configuring + 16-23
configuring \+ 16-22
gateway and trunk support 16-24
phone support 16-25
speed dial support 16-25
SRST support 16-25
String + on Outbound Calls service parameter 16-24
internet ecosystem 2-1
introduction to Cisco Unified Communications Manager 1-1
IP Phones
See Cisco Unified IP Phones
IP Phone Services
See Cisco Unified IP Phone Services
IP telephony protocols
more information 39-15
understanding 39-1
J
join
party entrance tone 17-11
JTAPI
See Cisco Unified Communications Manager JTAPI
L
LDAP
described 5-18
directory
more information 19-7
overview 19-1
linear ad hoc conference linking 24-9
line groups
described 16-10
load, firmware 11-2
load balancing
distributing devices 7-3
explained 6-5
local route groups 16-10
locations
and call admission control (figure) 8-5
and regions 5-14
configuration checklist (table) 8-2, 9-2
described 8-4
interaction with regions 8-6
interaction with regions (figure) 8-7
used in admission control 8-1
video 43-14
logging missed calls for shared lines 17-4
log out of hunt groups
softkey 16-14
loop-start signaling 39-4
M
malicious call ID
described 42-45
master TFTP server
sending files to the master TFTP server 10-12
maximum hunt timer 16-13
media control 22-3
Media Gateway Control Protocol (MGCP) 39-2
media resource group lists
configuration checklist (table) 22-1
dependency records 22-10
described 22-9
media resource groups
configuration checklist (table) 22-1
dependency records 22-10
described 22-8
media resource manager
managing MTPs 27-3
using to manage transcoders 25-3
media resources
call control 22-3
described 22-2
management 22-1
media control 22-3
media resource group lists 22-9
media resource groups 22-8
media termination point control 22-3
more information 22-11
music on hold control 22-4
overview 22-1
redundancy 7-5
unicast bridge control 22-4
media termination points
See MTP
meet-me conferences
description 24-7
initiating 24-15
limitations 24-15
party entrance tone 24-15
messages button 42-52
message waiting
description 29-4
indication 29-4
messaging, Cisco Unity
integration description 31-4
integration overview 31-1
MGCP
BRI
call flow (figure) 38-8
configuring 38-3
described 39-2
gateway redundancy 38-21
migrating phones 42-32
missed calls
logging missed calls for shared lines 17-4
MLPP
described 5-20
Resource Priority Namespace Network Domains 40-20
SIP trunks and VoSIP 40-20
mobile connect and mobile voice access
described 42-45
modifying files 10-14
MOH
described 26-1
MOH control 22-4
monitoring and recording
described 42-45
MTP
avoiding call failure/user alert 27-7
Cisco Unified Communications Manager becomes inactive 27-8
configuration checklist (table) 27-1
control 22-3
CTI 44-4
dependency records 27-8
device characteristics 27-7
failover and fallback 27-8
managing with media resource manager 27-3
more information 27-9
overview 27-1
planning configuration 27-6
resetting registered devices 27-8
SIP 40-3
SIP devices 40-4
supplementary services for a SIP call 40-13
system requirements and limitations 27-7
transcoding services 28-2
types (table) 27-5
understanding 27-2
using transcoders 25-3
WS-X6608 DSP service card 24-5
multisite WAN
using centralized MTP transcoding (figure) 28-4
music on hold
See MOH
N
network video 43-5
NM-HD supported gateways 28-8
NM-HDV2 supported gateways 28-8
NM-HDV supported gateways 28-8
nonlinear ad hoc conference linking 24-10
Non-linear Ad Hoc Conference Linking Enabled service parameter 24-13
normalization
calling party 16-20
NTP SIP 40-32
O
on-hook call transfer 42-45
overview
of Cisco Unified Communications Manager 1-1
of system configuration 3-1
P
parameters
enterprise
described 5-21
Effective Access Privileges For Overlapping User Groups and Roles 4-12
user groups 4-12
service
described 5-21
Maximum Phone FallBack Queue Depth 42-54
Message Waiting Lamp Policy 29-5
partitions
dependency records 14-4
examples 14-3
explained 14-1
guidelines and tips 14-3
list of topics 14-1
more information 14-4
name limitations 14-4
party entrance tone 24-15
conferences 24-15
join 17-11
path replacement
described 39-13
peer-to-peer image distribution
described 42-48
performance monitoring counters
video 43-17
personal preferences 16-13
phone button templates
12 series, default template 42-22
30 SP+, default template 42-22
30 VIP, default template 42-22
7902, default template 42-22
7905 SCCP, default template 42-21
7905 SIP, default template 42-21
7906 SCCP, default template 42-21
7906 SIP, default template 42-21
7910, default template 42-21
7911 SCCP, default template 42-21
7911 SIP, default template 42-21
7912 SCCP, default template 42-21
7912 SIP, default template 42-21
7920, default template 42-21
7931, default template 42-21
7940 SCCP, default template 42-20
7940 SIP, default template 42-21
7941 G-GE SCCP, default template 42-20
7941 SCCP, default template 42-20
7941 SIP, default template 42-20
7960 SCCP, default template 42-20
7960 SIP, default template 42-20
7961 G-GE SCCP, default template 42-20
7961 SCCP, default template 42-20
7961 SIP, default template 42-20
7970 SCCP, default template 42-19
7970 SIP, default template 42-20
7971 SCCP, default template 42-19
7971 SIP, default template 42-19
7985, default template 42-19
analog phone, default template 42-23
ATA 186, default template 42-22
Cisco IP Communicator, default template 42-22
Cisco TelePresence, default template 42-23
conference station 7935, default template 42-22
conference station 7936, default template 42-22
IP-STE, default template 42-22
ISDN BRI Phone, default template 42-22
programmable line keys 42-25
third-party SIP device, default template 42-23
Unified Communicator SIP, default template 42-23
VGC phone, default template 42-22
VGC Virtual, default template 42-22
phone login
described 36-1
phone NTP reference
configuring for phones that are running SIP 5-8
phones
See also Cisco Unified IP Phones
administration tips 42-51
associating with users 42-50
ATA 186 45-2
button templates
default 42-19
described 42-18
guidelines 42-23
listed by model (table) 42-19
Cisco Unified IP Phone Services 35-1
common phone profiles 42-31
dependency records
described 42-54
failover and fallback 42-54
features
Cisco Unified IP 42-34
described (table) 42-24
privacy 42-35
find all phones 42-52
IPv6 support 42-44
methods for adding 42-31
migrating 42-32
more information 42-55
prime line support for answering calls 42-46
SCCP configuration checklist (table) 42-2
search by authentication string 42-52
search by calling search space 42-51
search by call pickup group 42-52
search by common device configuration 42-52
search by description 42-51
search by device name 42-51
search by device pool 42-51
search by device protocol 42-52
search by device type 42-51
search by directory number 42-51
search by LSC status 42-52
search by security profile 42-52
search criteria 42-52
search tips 42-51
SIP configuration checklist (table) 42-2
softkey templates
add application 42-28
configure softkey layout 42-28
described 42-27
PLAR
for Cisco phones that support SIP 40-31
for Cisco Unified IP Phones that support SIP 40-31
SIP dial rules 18-6
ports
configuring for SMDI 30-3
CTI
described 42-14
presentation settings
calling party 16-42
connected party 16-45
preservation of calls
explained 11-4
scenarios (table) 11-5
prime line
support for answering calls 42-46
support for voice messaging 29-5
privacy
described 42-35
private line automatic ringdown
See PLAR
profiles
Cisco IP SoftPhone 20-7
common phone 42-31
programmable line keys
overview 42-25
protocols
analog telephony 39-3
MGCP 39-2
Session Initiation Protocol (SIP) 39-3
Skinny Client Control Protocol 38-5, 39-2
Skinny Client Control Protocol (SCCP) Gateway Protocol 38-21
Skinny Gateway Protocol 38-18
Q
QoS enforcement 22-5
QSIG
Annex M.1 39-8
basic call feature 39-8
basic call setup 39-8
call completion 39-9
call diversion (rerouting) 39-9
call transfer 39-10
Cisco Unified Communications Manager interface 39-15
compatibility with older versions (ECMA) 39-11
facility selection and reservation 39-11
identification services 39-12
message tunneling 39-8
message waiting indication (MWI) service 39-13
overview 39-7
path replacement 39-13
supplementary services
call completion (Cisco Call Back), described 39-9
call diversion (forwarding) 39-9
call transfer 39-10
identification 39-12
path replacement 39-13
Q signaling
See QSIG
quality of sound 8-1
quality report tool
described 42-48
R
redirecting dial number identification service 40-17
redundancy
and distributed call processing (figure) 7-4
Cisco VG248 38-22
CMI
described 30-4
illustrated (figure) 30-4
CTI and Cisco Unified Communications Manager 44-9
CTIManager 44-10
IOS H.323 gateways 38-21
list of topics 7-1
MGCP gateway 38-21
more information 7-5
of media resources 7-5
support for gateways 38-20
types of 7-1
with distributed call processing 7-3
regions
and call admission control 5-14
and locations 5-14
described 5-10
example (figure) 5-13
interaction with locations 8-6
interaction with locations (figure) 8-7
SIP devices with MTP 40-4
used with admission control 8-6
used with admission control (figure) 8-7
video 43-14
requirements
Cisco Unity 31-4
restriction settings
calling party 16-42
connected party 16-45
RFC4028 session timers 40-30
roles
enterprise parameters 4-12
more information 4-13
overview 4-1
route groups
described 16-5
local
and called party transformations 16-10
related to dial plans 38-18
route lists
described 16-5
types, example (figure) 16-6
route patterns
closest match routing 16-16
considerations for using 16-6
described 16-6
fields in Cisco Unified Communications Manager (table) 16-28
usage 16-7
using the @ wildcard character 16-16
wildcards 16-26
route plans
and Cisco Analog Access Gateways (figure) 16-9
and Cisco Digital Access Gateways (figure) 16-8
more information 16-48
overview 16-4
report 16-48
understanding 16-1
routers, conference
hardware 24-3
routing
automated alternate
described 16-2
closest match 16-16
log out of hunt groups 16-14
time-of-day 15-1
dependency records 15-3
for end users 15-3
more information 15-4
time periods 15-1
time schedules 15-2
understanding 15-1
RSVP
call detail records 9-24
call transfer (example) 9-21
caveats 9-6
configuration checklist (table) 9-2
configuring 9-8
IPv6 support 9-17
migrating to 9-16
MLPP support (examples) 9-23
more information 9-27
music on hold interaction (example) 9-19
overview 9-3
shared-line support (example) 9-18
troubleshooting
alarms 9-25
end-to-end RSVP 9-26
performance monitoring counters 9-24
trace 9-25
video support 43-14
S
SCCP auto-registration 12-4
search
by authentication string 42-52
by calling search space 42-51
by call pickup group 42-52
by common device configuration 42-52
by description 42-51
by device name 42-51
by device pool 42-51
by device protocol 42-52
by device type 42-51
by directory number 17-12, 42-51
by LSC status 42-52
by security profile 42-52
for all directory numbers in the database 17-13
for all phones in the database 42-52
for directory numbers 17-12
for phones 42-51
search criteria 42-52
secure tone
described 42-49
security profiles
search for phones 42-52
SIP trunk 40-7
server, Cisco Unified Communications Manager
configuring 5-3
Serviceability
and video 43-16
service parameters
Advanced Ad Hoc Conference Enabled 24-12
Automated Alternate Routing Enable 16-3
blocking transfer capabilities 41-10
call classification 41-10
CFA Destination Override 17-9, 42-36
described 5-21
Drop Ad Hoc Conference 24-11
hunt group logoff notification 16-15
Maximum Phone FallBack Queue Depth 42-54
Message Waiting Lamp Policy 29-5
Non-linear Ad Hoc Conference Linking Enabled 24-13
Show Line Group Member DN in finalCalledPartyNumber CDR Field 16-13
trusted relay point 22-6
service URL
described 42-49
Session Initiation Protocol (SIP)
understanding 40-1
settings
called party transformations
configuring 16-39
explained (table) 16-40
calling party transformations
explained (table) 16-37, 16-44
configuring
checklist (table) 5-1
described 5-1
connected party transformations
explained (table) 16-46
special characters 16-21
shared line appearance
active check box 17-8
described 17-4
logging missed calls to shared line 17-4
restrictions 17-7
update directory number of all devices sharing this line check box 17-8
viewing held calls on shared line 17-4
shared lines
with hunt lists 16-15
signaling protocols, gateway 38-11
Simplified Message Desk Interface
See SMDI
Simplified Message Desk Interface (SMDI) 29-2
SIP
3PCC 40-27
ad hoc conference settings 24-13
B2BUA 40-25
basic calls between SIP endpoints and Cisco Unified Communications Manager 40-11
call forward 40-14
call hold 40-14
call identification services 40-14
calling line and name identification presentation 40-15
call transfer 40-14
Cisco Unified Communications Manager functionality supported by phones that are running SIP 40-30
Cisco Unified Communications Manager support for Cisco SIP endpoints 40-27
configuring trunk for video calls 43-14
connected line and name identification presentation 40-16
description of Cisco Unified Communications Manager and SIP 40-2
dial plans 40-30
diversion header 40-28
DSCP 40-32
DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 40-12
endpoints
CTI support 40-32
supplementary services 40-14
forwarding DTMF digits 40-12
functions and features in Cisco Unified Communications Manager 40-10
join header 40-29
more information 40-35
networking 40-2
network time protocol 40-32
protocol 39-3
PUBLISH
configuration tips 40-23
service parameters 40-24
REFER 40-28
remotecc 40-29
remote party ID (RPID) header 40-28
replaces and referred-by headers 40-28
replaces header 40-28
RFC3261 40-27
RFC3262 40-27
RFC3264 40-27
RFC3265 + dialog package 40-29
RFC3265 + KPML package 40-29
RFC3265 + presence package 40-29
RFC3265 + RFC3842 MWI package 40-29
RFC3311 40-27
RFC3514 40-28
RFC4028 session timers 40-30
RNDIS 40-17
service parameters 40-4
SIP PUBLISH 40-21
softkey handling 40-31
supplementary services 40-13
timers and counters 40-5
trunk configuration checklist (table) 40-1
understanding 40-1
using MTP devices 40-3
video 43-13
SIP autoregistration 12-4
SIP dial rules
dial rule parameters 18-5
dial rule patterns 18-4
overview 18-4
PLAR 18-6
SIP endpoints
overview 40-25
SIP phones
See Cisco Unified IP Phones
SIP profile
Cisco SIP endpoints 40-32
SIP trunks 40-7
SIP standards
Cisco endpoints 40-27
SIP trunks
between Cisco Unified Communications Manager 4.X and 6.X systems 40-8
MLPP for VoSIP 40-20
PUBLISH
configuration tips 40-23
security profiles 40-7
SIP profile 40-7
SIP PUBLISH 40-21
support for secured V.150.1 MoIP 40-20
Skinny Client Control Protocol
described 39-2
used by Cisco VG248 38-5
video 43-13
video bridging 43-13
Skinny Client Control Protocol (SCCP) Gateway Protocol 38-21
Skinny Gateway Protocol 38-18
SMDI
configuration checklist (table) 30-1
integration requirements 30-2
migration with DPA 7630/7610 32-2, 32-3
more information 30-5
port configuration 30-3
PSTN gateway interfaces 29-2
softkeys
log out of hunt groups 16-14
SIP 40-31
softkey templates
call states described (table) 42-29
layout (figure) 42-30
operation 42-30
SoftPhone
See Cisco IP SoftPhone
softphone 42-15
sound quality 8-1
special characters
configuring 16-21
described (table) 16-26
explained 16-26
international escape character + 16-21
speed dial
described 42-50
standards, SIP 40-27
static digit analysis
caveats 16-19
configuration tip 16-18
described 16-18
explained 16-19
Unified Communications Manager Assistant example with static digit analysis 16-20
supplementary services
initiated by SIP endpoint 40-14
supported devices 11-1
switch-based gateways 38-8
system configuration
for complete IP telephony system
overview 3-1
overview checklist (table) 3-1
more information 3-4
overview 3-1
system-level configuration settings 5-1
T
T1 CAS 39-5
T1 Primary Rate Interface (PRI) 38-4
T1 Primary Rate Interface (T1 PRI) 39-6
telephony, video 43-3
templates, phone button
12 series, default 42-22
30 SP+, default 42-22
30 VIP, default 42-22
7902, default 42-22
7905 SCCP, default 42-21
7905 SIP, default 42-21
7906 SCCP, default 42-21
7906 SIP, default 42-21
7910, default 42-21
7911 SCCP, default 42-21
7911 SIP, default 42-21
7912 SCCP, default 42-21
7912 SIP, default 42-21
7920, default 42-21
7931, default 42-21
7940 SCCP, default 42-20
7940 SIP, default 42-21
7941 G-GE SCCP, default 42-20
7941 SCCP, default 42-20
7941 SIP, default 42-20
7960 SCCP, default 42-20
7960 SIP, default 42-20
7961 G-GE SCCP, default 42-20
7961 SCCP, default 42-20
7961 SIP, default 42-20
7970 SCCP, default 42-19
7970 SIP, default 42-20
7971 SCCP, default 42-19
7971 SIP, default 42-19
7985, default 42-19
analog phone, default 42-23
ATA 186, default 42-22
Cisco IP Communicator, default 42-22
Cisco TelePresence, default 42-23
conference station 7935, default 42-22
conference station 7936, default 42-22
default 42-19
described 42-18
guidelines 42-23
IP-STE, default 42-22
ISDN BRI phone, default 42-22
listed by model (table) 42-19
third-party SIP device, default 42-23
Unified Communicator SIP, default 42-23
VGC phone, default 42-22
VGC Virtual, default 42-22
templates, softkey
add application 42-28
configure softkey layout 42-28
described 42-27
layout (figure) 42-30
operation 42-30
TFTP
alternate Cisco file server fields 10-11
alternate Cisco file servers 10-11
centralized TFTP 10-11, 10-12, 10-13
configuration checklist (table) 10-2
configuration files 11-2
configuration tips
alternate Cisco file server fields 10-13
configuring a redundant or load-sharing TFTP server 10-11
customizing files 10-14
gateways 10-9
IP phones 10-10
list of topics 10-1
master TFTP server 10-12
more information 10-14
multiple cluster environment 10-11
overview 10-1
process overview for Cisco IP phones using SIP 10-4
process overview for SCCP devices 10-3
server
accessing 10-7
identifying 10-9
understanding 10-6
time-of-day routing 15-1
dependency records 15-3
for end users 15-3
more information 15-4
time periods 15-1
time schedules 15-2
understanding 15-1
time periods
dependency records 15-3
explained 15-1
more information 15-4
time schedules
dependency records 15-3
explained 15-2
more information 15-4
time zones 5-8
tones 23-5
tools, administrator
BAT 46-1
CAR 46-2
Cisco Unified Serviceability 46-1
more information 46-3
overview 46-1
transcoders
configuration checklist (table) 25-1
dependency records 25-6
failover and fallback 25-5
managing with media resource manager 25-3
more information 25-7
overview 25-1
performance monitoring 25-7
resetting registered devices 25-6
troubleshooting 25-7
types in Cisco Unified Communications Manager Administration 25-4
understanding 25-2
using as MTPs 25-3
transcoding
centralized MTP and conferencing services (figure) 28-4
IP-to-IP packet 28-3
IP-to-IP packet across trunks 28-4
IP-to-IP packet and voice compression 28-3
using Cisco DSP 28-1
transfer
blocking by using service parameters 41-10
described 17-11
on hook 42-45
transformations
called party 16-35
and local route groups 16-10
translation patterns
and called party transformations settings 16-39
and calling party presentation and restriction settings 16-42
and calling party presentation settings (table) 16-44
and connected party presentation and restriction settings 16-45
and connected party presentation settings (table) 16-46
and route plan report 16-48
non-urgent priority 16-17
urgent priority 16-17
use for failover 16-18
Trivial File Transfer Protocol (TFTP) 10-1
TRP
See trusted relay point
trunk interfaces
E1 CAS 39-5
QSIG 39-7
signaling
E&M 39-4
ground start 39-4
loop start 39-4
trunks
associated route groups 41-11
call classification settings (table) 41-9
configuration 41-5
configuration checklist (table) 8-3, 41-1
configuring in Cisco Unified Communications Manager 8-13, 41-5
configuring on the router 8-12
configuring transfer 41-9
configuring transfer using call classification service parameter 41-10
dependency records 41-11
described 8-10
gatekeeper controlled 41-5
more information 41-11
non-gatekeeper controlled 41-6
overview 41-1
SIP, security profiles 40-7
SIP configuration checklist 40-1
transferring calls 41-9
types
H.225 gatekeeper controlled 41-6
intercluster gatekeeper controlled 41-6
intercluster non-gatekeeper controlled 41-7
overview 41-6
SIP 41-7
trusted relay point
explained 22-5
insertion 22-6
service parameter 22-6
U
unicast bridge control 22-4
Unity
See Cisco Unity
user
application
associating devices 20-5
configuration checklist (table) 20-1
more information 20-7
configure phone features 42-53
end
associating devices 20-6
configuration checklist (table) 20-1
more information 20-7
user alert, avoiding 27-7
user directory
configuration checklist (table) 20-1
extension mobility 20-7
more information 20-7
user groups
CTI 44-7
enterprise parameters 4-12
more information 4-13
overview 4-1
user management, CTI 44-7
user options
Cisco Unified CM User Options 42-53
user profiles 20-5
V
V.150.1
MoIP support over secured SIP trunks 40-20
video
alternate routing 43-15
and Serviceability 43-16
bandwidth management 43-14
bridge counters 43-17
call details records 43-18
calling routing 43-16
calls 43-4
codecs 43-4
conference control 43-16
conference devices 24-4
configuration checklist (table) 43-2
configuring SIP trunk for calls 43-14
DSCP marking 43-15
gateway timer parameter 43-16
H.323 43-7
locations 43-14
more information 43-18
network 43-5
network example (figure) 43-5
other configuration 43-15
performance monitoring counters 43-17
phone configuration 43-15
regions 43-14
RSVP support 43-14
SIP 43-13
Skinny Client Control Protocol 43-13
Skinny Client Control Protocol bridging 43-13
telephony 43-3
trunk interaction with H.323 client 43-15
understanding 43-1
video phones
Cisco Unified IP Phone 7985 42-12
viewing held calls on shared lines 17-4
voice codecs
G.711 5-12
G.723 5-12
G.729 5-12
GSM 5-12
supported by Cisco Unified Communications Manager 5-12
wideband 5-12
voice compression 28-3
voice gateways
See gateways
voice mail
access
directly connected 29-2
overview 29-2
call forwarding
in multiple systems 29-7
intercluster trunk, example 29-8
intracluster trunk, examples 29-7
call transfer 29-8
configuring messages button 42-52
connectivity
more information 29-9
to Cisco Unified Communications Manager 29-1
gateway-based 29-2
interfaces
intercluster 29-2
overview 29-1
PSTN gateway 29-1
Skinny Protocol 29-1
message waiting configuration 29-4
message waiting indication 29-4
pilot numbers 29-3
prime line support for 29-5
profiles 29-3
SMDI
configuration checklist (table) 30-1
requirements for integration 30-2
voice messaging
See voice mail
voice quality 8-1
W
wideband 5-12
wildcards
described (table) 16-26
for hunt pilots 16-26
for route patterns 16-26
using @ in route patterns 16-16