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Cisco Unified Communications Manager Features and Services Guide, Release 8.0(1)
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Index
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Preface
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Barge and Privacy
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Cisco Call Back
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Call Control Discovery
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Call Display Restrictions
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Call Park and Directed Call Park (Revised 04/21/2010)
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Call Pickup
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Call Throttling and the Code Yellow State
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Calling Party Normalization (Revised 03/25/2010)
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Cisco Extension Mobility
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Cisco Extension Mobility Cross Cluster
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Cisco Unified Communications Manager Assistant With Proxy Line Support
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Cisco Unified Communications Manager Assistant With Shared Line Support
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Cisco Unified Communications Manager Auto-Attendant
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Cisco Unified Mobility (Revised 10/24/2011)
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Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration
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Cisco Web Dialer
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Client Matter Codes and Forced Authorization Codes
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Custom Phone Rings
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Device Mobility
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Do Not Disturb
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External Call Control
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External Call Transfer Restrictions
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Geolocations and Location Conveyance
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Hold Reversion
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Hotline
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Immediate Divert
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Intercom
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Internet Protocol Version 6 (IPv6)
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Licensing
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Local Route Groups
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Logical Partitioning (Revised 05/09/2011)
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Malicious Call Identification
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Monitoring and Recording
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Multilevel Precedence and Preemption
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Music On Hold
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Presence
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Quality Report Tool
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Feedback
Table Of Contents
Configuration Checklist for Intercom
Intercom Support for Cisco Unified IP Phones
Cisco Unified Survivable Remote Site Telephony (SRST)
Cisco Unified Communications Manager Assistant
Internet Protocol Version 6 (IPv6)
Installing and Activating Intercom
Intercom Partition Configuration
Configuring an Intercom Partition
Intercom Partition Configuration Settings
Synchronizing an Intercom Partition With Affected Devices
Deleting an Intercom Partition
Intercom Calling Search Space Configuration
Finding an Intercom Calling Search Space
Configuring an Intercom Calling Search Space
Intercom Calling Search Space Configuration Settings
Deleting an Intercom Calling Search Space
Intercom Translation Pattern Configuration
Finding an Intercom Translation Pattern
Configuring an Intercom Translation Pattern
Intercom Translation Pattern Configuration Settings
Deleting an Intercom Translation Pattern
Intercom Directory Number Configuration
Intercom Directory Number Configuration Overview
Finding an Intercom Directory Number
Configuring an Intercom Directory Number
Intercom Directory Number Configuration Settings
Synchronizing an Intercom Directory Number With Affected Devices
Intercom Line and Speed Dial Configuration
Illustrated Explanation of Intercom
Intercom
Intercom, a type of phone line, combines the functionality of a traditional line and a speed dial. With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way audio whisper. The recipient can then acknowledge the whispered call and initiate a two-way intercom call.
The following sections provide information on intercom:
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Configuration Checklist for Intercom
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Configuration Checklist for Intercom
Intercom, a type of phone line, combines the functionality of a traditional line and a speed dial. With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way audio whisper. The recipient can then acknowledge the whispered call and initiate a two-way intercom call.
Users can use an intercom line to dial any other intercom line in the intercom partition, or you can preconfigure the line to target an intercom line outside the intercom partition.
Note
Intercom allows a user to place a call to a predefined target. The called destination auto-answers the call in speakerphone mode with mute activated. This sets up a one-way voice path between the initiator and the destination, so the initiator can deliver a short message, regardless of whether the called party is busy or idle.
To ensure that the voice of the called party does not get sent back to the caller when the intercom call is automatically answered, Cisco Unified Communications Manager implements whisper intercom. Whisper intercom means that only one-way audio exists from the caller to the called party. The called party must manually press a key to talk to the caller.
Note
Table 27-1 shows the logical steps for configuring the Cisco Unified Communications Manager Intercom feature in Cisco Unified Communications Manager. For more information on intercom, see the "Introducing Intercom" section and the "Related Topics" section.
Table 27-1 Cisco Unified Communications Manager Intercom Configuration Checklist
Step 1
Create intercom partition.
Note
Step 2
Create intercom calling search space.
Note
Step 3
Create intercom translation pattern.
Note
Step 4
Create intercom directory number.
Step 5
Assign intercom directory number to a phone.
Directory Number Configuration, Cisco Unified Communications Manager Administration Guide
Introducing Intercom
Intercom, a type of phone line, combines the functionality of a traditional line and a speed dial. With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way audio whisper. The recipient can then acknowledge the whispered call and initiate a two-way intercom call.
Users can use an intercom line to dial any other intercom line in the intercom partition, or you can preconfigure the line to target an intercom line outside the intercom partition.
Note
Intercom allows a user to place a call to a predefined target. The called destination auto-answers the call in speakerphone mode with mute activated. This sets up a one-way voice path between the initiator and the destination, so the initiator can deliver a short message, regardless of whether the called party is busy or idle.
To ensure that the voice of the called party does not get sent back to the caller when the intercom call is automatically answered, Cisco Unified Communications Manager implements whisper intercom. Whisper intercom means that only one-way audio exists from the caller to the called party. The called party must manually press a key to talk to the caller.
Note
Intercom Directory Numbers and Default Devices
Starting with Release 6.1(1) of Cisco Unified Communications Manager, each intercom line needs a default device. The intercom feature requires configuration of the Default Activated Device field in the Intercom Directory Number Configuration window to make an intercom line display as active. The intercom line displays only on the designated default device.
When the administrator assigns an intercom line to a device, the system sets the device as the default device for the intercom line if not set previously. The administrator can modify the default device for the intercom line. When the administrator changes the default device to a different device, the intercom line gets removed from the original device, even though the intercom line may still be assigned to the original device.
Also starting with Release 6.1(1) of Cisco Unified Communications Manager, you can assign an intercom line to a device profile. Only when a user uses a device profile to log in to the default device that matches the default device of the intercom line does the intercom line become available. Otherwise, no intercom line displays when the user logs in.
Refer to the "Intercom Directory Number Configuration Settings" section for configuration details.
Note
Intercom Directory Numbers and Cisco Extension Mobility
Be aware that intercom directory numbers (lines) are restricted to one device per intercom line. Because Cisco Extension Mobility is widely used, mobile users need the intercom feature but need it to be available only on a single device. You can assign intercom lines to either a regular device or to an extension mobility profile, but the system needs to enforce that an intercom line gets associated to either a regular device or to an extension mobility profile.
Because an extension mobility profile can be used on more than one phone simultaneously, use the Default Activated Device field to specify which device can display this intercom line. Intercom lines that are not used for extension mobility also require configuration of the Default Activated Device field.
The "Intercom" section of the "Cisco Extension Mobility" chapter of the Cisco Unified Communications Manager Features and Services Guide provides additional details about upgrading from Release 6.0(1) of Cisco Unified Communications Manager to Release 6.1(1) or later.
System Requirements
The system requirements for the intercom feature follow:
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Intercom Support for Cisco Unified IP Phones
The system supports intercom on Cisco Unified IP Phones as shown in Table 27-2
Table 27-2 Intercom Support for Cisco Unified IP Phones
CTI Port
7931
No
Yes
7941
7941G-GE
7942
7945
7961
7961G-GE
7962
7965
7970
7971
7975Yes
Yes
Call and Line States
Intercom introduces a new call state for the intercom line, Whisper. Intercom also uses the existing Idle, Connected, Offhook, and Digits After First line states.
Because only one intercom call can occur at a time, the intercom call state maps directly to the line state, and call sort rules will remain unaffected.
Table 27-3 lists the intercom call and line states.
Interactions and Restrictions
The following sections describe the interactions and restrictions that are associated with intercom:
Interactions
The following sections describe how intercom interacts with Cisco Unified Communications Manager applications and call processing:
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Bulk Administration Tool
The Cisco Unified Communications Manager administrator can use the Bulk Administration Tool (BAT) to add many intercom users at once instead of adding users individually. Refer to the Cisco Unified Communications Manager Bulk Administration Guide for more information.
Barge
When the intercom destination is a barge target, the Cisco Unified IP Phone can still support whisper intercom.
When the destination caller opts to talk to the intercom caller by pressing the intercom button, the original call has been put on hold, and the barge initiator will get released.
Do Not Disturb (DND)
The intercom call will override DND on the destination phone.
Call Preservation
When a call is preserved, the end user needs to hang up before the phone can reregister with Cisco Unified Communications Manager. When the intercom call is in whisper mode, it represents a one-way medium, and the terminating side might have no user at all; therefore, only the intercom call in talkback mode will get preserved. (Whisper intercom will not get preserved.)
Cisco Unified Survivable Remote Site Telephony (SRST)
When Cisco Unified IP Phones register with SRST, the phones do not register intercom lines; therefore, the intercom feature will not be available when the phones are registered with SRST.
Cisco Unified Communications Manager Assistant
See the Cisco Unified Communications Manager Assistant Configuration Wizard chapter in the Cisco Unified Communications Manager Administration Guide.
CTI
You can use CTI/JTAPI/TSP to set or modify the preconfigured target directory number for an intercom line. You will receive notification if the target directory number is updated or reconfigured through Cisco Unified Communications Manager Administration.
Be aware that CTI/JTAPI/TSP is backward compatible if the intercom line is not configured to be controlled by the application. If the intercom line is configured in the application user list, you may have to make changes and test the compatibility.
Cisco Extension Mobility
Starting with Release 6.1(1) of Cisco Unified Communications Manager, the intercom feature interacts with Cisco Extension Mobility. The system presents an intercom line to a user who uses Cisco Extension Mobility to log in to a phone that supports the intercom feature if the device profile that the user uses to log in has an intercom line that is provisioned. The phone must be the default device for that intercom line.
Refer to the "Intercom Directory Number Configuration" section and to the "Cisco Extension Mobility" section on page 9-1 for configuration details.
Internet Protocol Version 6 (IPv6)
Intercom can support phones with an IP Addressing Mode of IPv4 Only or IPv4 and IPv6. During an intercom call, the talkback mode establishes media streams with the same IP version as the media stream that is used when the caller initiates intercom. For more information on IPv6, refer to the "Internet Protocol Version 6 (IPv6)" section on page 28-1.
Restrictions
The following restrictions apply to the Intercom feature:
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Installing and Activating Intercom
Because intercom comes standard with Cisco Unified Communications Manager Release 6.0 and later, it automatically gets installed and activated.
Configuring Intercom
To use the intercom feature, both the caller and called phones require a dedicated intercom line button. This line will have its own Directory Number (DN), which is its intercom code, and partition (intercom group). The Calling Search Space for this intercom line gets used to restrict the access of intercom destination from this phone.
Note
Note
Tip
This section contains information on the following topics:
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Tip
Intercom Partition Configuration
An intercom partition contains a list of route patterns [directory number (DN) and route patterns]. Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type. For more information about partitions, refer to "Partitions and Calling Search Spaces" in the Cisco Unified Communications Manager System Guide.
Use the following topics to find, add, update, or delete intercom partitions:
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Adding an Intercom Partition
You can add a new intercom partition by using the following procedure.
Procedure
Step 1
The Find and List Intercom Partitions window displays.
Step 2
An Intercom Partition Configuration window displays.
Step 3
Note
The Find and List Intercom Partitions window displays
Step 4
Finding an Intercom Partition
The Find and List window for intercom partitions allows you to search for an intercom partition, which is a list of route patterns [directory number (DN) and route patterns]. Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type
Because you might have several intercom partitions in your network, Cisco Unified Communications Manager lets you locate specific intercom partitions based on specific criteria. Use the following procedure to locate intercom partitions.
Note
Procedure
Step 1
The Find and List Intercom Directory Numbers window displays. Records from an active (prior) query may also display in the window.
Step 2
To filter or search records
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Note
Step 3
All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.
Note
Step 4
Note
The window displays the item that you choose.
Additional Information
See the "Intercom Calling Search Space Configuration" section.
Configuring an Intercom Partition
Perform the following procedure to configure an intercom partition.
Note
Note
Procedure
Step 1
The Find and List Intercom Partitions window displays.
Locate the partition that you want to configure by using the steps described in "Finding an Intercom Partition" section, and continue with Step 2.
Step 2
Step 3
The Intercom Partition Configuration window displays
Step 4
If you are updating an intercom partition, click Reset or use the Apply Config button described in the "Synchronizing an Intercom Partition With Affected Devices" section.
Additional Information
See the "Intercom Calling Search Space Configuration" section.
Intercom Partition Configuration Settings
An intercom partition contains a list of route patterns [directory number (DN) and route patterns]. Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type. For more information about partitions, refer to "Partitions and Calling Search Spaces" in the Cisco Unified Communications Manager System Guide.
Table 27-4 describes the intercom partition configuration settings for adding new intercom partitions. For related procedures, see the "Intercom Calling Search Space Configuration" section.
Table 27-4 Add New Intercom Partition(s) Configuration Settings
Name, Description
Enter a name in the name box. Ensure each intercom partition name is unique to the route plan. Intercom partition names can contain a-z, A-Z and 0-9 characters, as well as spaces, hyphens (-), and underscore characters (_).
Note
Follow the intercom partition name by a comma (,); then, enter a description on the same line as the Partition Name. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), angle brackets (<>), square bracket ([ ]), ampersand (&), and percentage sign (%).
If you do not enter a description, Cisco Unified Communications Manager automatically enters the intercom partition name in this field.
Use a new line for each intercom partition and description.
Timesaver
Tip
Table 27-5 provides examples of the maximum number of intercom partitions that can be added to an intercom calling search space if partition names are of fixed length. Refer to "Partition Name Limitations" in the Cisco Unified Communications Manager System Guide for details about how this maximum number is calculated.
Table 27-5 Calling Search Space Partition Limitations
2 characters
170
3 characters
128
4 characters
102
5 characters
86
Table 27-6 provides descriptions of the information needed to configure an existing intercom partition.
Table 27-6 Intercom Partition Configuration Settings
Name
The name of the intercom partition that you selected displays in this box.
Description
If you entered a description of the intercom partition that you selected, it displays here. If you did not enter a description when you added the intercom partition, you can add it now.
Time Schedule
The drop-down list is populated with time schedules that you can add from Call Routing > Class of Control >Time Schedule. Refer to "Time Schedule Configuration" for details about how to configure time schedules.
Time Zone
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Additional Information
See the "Intercom Calling Search Space Configuration" section.
Synchronizing an Intercom Partition With Affected Devices
To synchronize devices with an intercom partition that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.)
Procedure
Step 1
The Find and List Intercom Partitions window displays.
Step 2
Step 3
The window displays a list of intercom partitions that match the search criteria.
Step 4
Step 5
Step 6
Step 7
The Apply Configuration Information dialog displays.
Note
Step 8
Additional Information
See the "Intercom Calling Search Space Configuration" section.
Deleting an Intercom Partition
The following procedure describes how to delete an intercom partition.
Before You Begin
You cannot delete an intercom partition if it is assigned to an item such as calling search space or to a route pattern. To find out which calling search spaces or other items are using the intercom partition, choose Dependency Records from the Related Links drop-down list box in the Intercom Partition Configuration window and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, refer to the "Accessing Dependency Records" section on page A-2. If you try to delete a partition that is in use, Cisco Unified Communications Manager displays a message. Before deleting a partition that is currently in use, you must perform either or both of the following tasks:
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Procedure
Step 1
Step 2
Step 3
Tip
A message displays that states that you cannot undo this action.
Step 4
Caution
Tip
Additional Information
See the "Intercom Calling Search Space Configuration" section.
Intercom Calling Search Space Configuration
An intercom calling search space comprises an ordered list of intercom route partitions that are typically assigned to devices. Intercom calling search spaces determine the partitions that calling devices search when they are attempting to complete a call.
For more detailed information on calling search spaces and partitions, refer to "Partitions and Calling Search Spaces" in the Cisco Unified Communications Manager System Guide.
Use the following topics to find, add, update, copy, or delete a calling search space:
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Finding an Intercom Calling Search Space
The Find and List window for intercom calling search spaces allows you to search for an intercom calling search space, which is an ordered list of intercom route partitions that are typically assigned to devices. Intercom calling search spaces determine the intercom partitions that calling devices search when they are attempting to complete a call.
Because you might have several intercom calling search spaces in your network, Cisco Unified Communications Manager lets you locate specific intercom calling search spaces by using specific criteria as the basis. Use the following procedure to locate intercom calling search spaces.
Note
Procedure
Step 1
The Find and List Intercom Calling Search Spaces window displays. Records from an active (prior) query may also display in the window.
Step 2
To filter or search records
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Note
Step 3
All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.
Note
Step 4
Note
The window displays the item that you choose.
Additional Topics
See the "Intercom Translation Pattern Configuration" section.
Configuring an Intercom Calling Search Space
The following procedure describes how to copy, add and update an intercom calling search space.
Procedure
Step 1
Step 2
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Note
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Step 3
Step 4
Additional Topics
See the "Intercom Translation Pattern Configuration" section.
Intercom Calling Search Space Configuration Settings
An intercom calling search space comprises an ordered list of intercom route partitions that are typically assigned to devices. Intercom calling search spaces determine the partitions that calling devices search when they are attempting to complete a call.
For more detailed information on calling search spaces and partitions, refer to "Partitions and Calling Search Spaces" in the Cisco Unified Communications Manager System Guide.
Table 27-7 describes the intercom calling search space configuration settings. For a list of related procedures, see the "Related Topics" section.
Table 27-7 Intercom Calling Search Space Configuration Settings
Name
Enter a name in the Intercom Calling Search Space Name field. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each calling search space name is unique to the system.
Note
Description
Enter a description in the Description field. The description can include up to 50 characters in any language, and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_), but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).
Available Intercom Partitions
Choose an intercom partition in the Available Partitions list box and add it to the Selected Partitions list box by clicking the arrow button between the two list boxes.
To add a range of intercom partitions at once, click the first intercom partition in the range; then, hold down the Shift key while clicking the last intercom partition in the range. Click the arrow button between the two list boxes to add the range of partitions.
To add multiple intercom partitions that are not contiguous, hold down the Control (Ctrl) key while clicking multiple intercom partitions. Click the arrow button between the two list boxes to add the chosen intercom partitions.
Note
Selected Intercom Partitions (Ordered by highest priority)
To change the priority of an intercom partition, choose an intercom partition name in the Selected Intercom Partitions list box. Move the intercom partition up or down in the list by clicking the arrows on the right side of the list box.
Table 27-5 provides examples of the maximum number of intercom partitions that can be added to a calling search space if intercom partition names are of fixed length. Refer to "Partition Name Limitations" in the Cisco Unified Communications Manager System Guide for details about how this maximum number is calculated.
Additional Topics
See the "Intercom Translation Pattern Configuration" section.
Deleting an Intercom Calling Search Space
The following procedure describes how to delete an intercom calling search space.
Before You Begin
You cannot delete intercom calling search spaces that devices, lines (DNs), translation patterns, or other items are using. To find out which devices, lines, translation patterns, or other items are using the intercom calling search space, choose the Dependency Records from the Related Links drop-down list box in the Intercom Calling Search Space Configuration window and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, refer to the "Accessing Dependency Records" section on page A-2. If you try to delete an intercom calling search space that is in use, Cisco Unified Communications Manager displays a message. Before deleting an intercom calling search space that is currently in use, you must perform either or both of the following tasks:
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Procedure
Step 1
Step 2
Step 3
A message displays that states that you cannot undo this action.
Step 4
Caution
Tip
Additional Topics
See the "Intercom Translation Pattern Configuration" section.
Intercom Translation Pattern Configuration
Cisco Unified Communications Manager uses intercom translation patterns to manipulate dialed digits before it routes a call. In some cases, the system does not use the dialed number. In other cases, the public switched telephone network (PSTN) does not recognize the dialed number.
Use the following topics to add, update, copy, or delete an intercom translation pattern:
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Finding an Intercom Translation Pattern
The Find and List window for intercom translation patterns allows you to search on intercom translation patterns, which Cisco Unified Communications Manager uses to manipulate dialed digits before it routes a call.
Because you might have several intercom translation patterns in your network, Cisco Unified Communications Manager lets you locate specific intercom translation patterns by using specific criteria as the basis. Use the following procedure to locate intercom translation patterns.
Note
Procedure
Step 1
The Find and List Intercom Directory Numbers window displays. Records from an active (prior) query may also display in the window.
Step 2
To filter or search records
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Note
Step 3
All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.
Note
Step 4
Note
The window displays the item that you choose.
Additional Information
See the "Intercom Directory Number Configuration" section.
Configuring an Intercom Translation Pattern
This section describes how to configure an intercom translation pattern.
Before You Begin
Configure the following Cisco Unified Communications Manager intercom items before configuring an intercom translation pattern:
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Procedure
Step 1
The Find and List Intercom Translation Patterns window displays.
Step 2
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Step 3
Step 4
Note
The Intercom Translation Pattern Configuration window displays the newly configured intercom translation pattern.
Additional Information
See the "Intercom Directory Number Configuration" section.
Intercom Translation Pattern Configuration Settings
Cisco Unified Communications Manager uses intercom translation patterns to manipulate dialed digits before it routes a call. In some cases, the system does not use the dialed number. In other cases, the public switched telephone network (PSTN) does not recognize the dialed number.
Table 27-9 describes the available fields in the Intercom Translation Pattern Configuration window. For related procedures, see the "Related Topics" section.
Table 27-9 Translation Pattern Configuration Settings
Intercom Translation Pattern
Enter the intercom translation pattern, including numbers and wildcards (do not use spaces), in the Intercom Translation Pattern field. For example, for the NANP, enter 9.@ for typical local access or 8XXX for a typical private network numbering plan. Valid characters include the uppercase characters A, B, C, and D and \+, which represents the international escape character +. If you leave this field blank, you must select a partition from the Partition drop-down list box.
Note
Check the route pattern/hunt pilot, translation pattern, directory number, call park number, call pickup number, or meet-me number if you receive a message that indicates duplicate entries. Alternatively, check the route plan report if you receive a message that indicates duplicate entries.
Partition
Choose an intercom partition. If you do not want to assign an intercom partition, choose <None>. If you choose <None>, you must enter a value in the Intercom Translation Pattern field.
You can configure the number of intercom partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more intercom partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window. Find and choose an intercom partition name (see the "Finding an Intercom Partition" section).
Note
Note
Description
Enter a description for the intercom translation pattern. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).
Numbering Plan
Choose a numbering plan.
If your intercom translation pattern includes the @ wildcard, you may choose a numbering plan. The optional act of choosing a numbering plan restricts certain number patterns.
Route Filter
Choosing an optional route filter restricts certain number patterns. Refer to the "Wildcards and Special Characters in Route Patterns and Hunt Pilots" section in the Cisco Unified Communications Manager System Guide and the "Route Filter Configuration Settings" section on page 38-1 for more information.
The route filters that display depend on the numbering plan that you choose from the Numbering Plan drop-down list box.
If more than 250 route filters exist, the Find button displays next to the drop-down list box. Click the Find button to display the Select Route Filters window. Enter a partial route filter name in the List items where Name contains field. Click the desired route filter name in the list of route filters that displays in the Select item to use box and click OK.
Note
MLPP Precedence
Choose an MLPP precedence setting for this intercom translation pattern from the drop-down list box:
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Note
Calling Search Space
From the drop-down list box, choose the intercom calling search space for which you are adding an intercom translation pattern, if necessary.
You can configure the number of intercom calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more intercom calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Calling Search Space window. Find and choose an intercom calling search space name (see the "Finding an Intercom Calling Search Space" section).
Route Option
The Route Option designation indicates whether you want this intercom translation pattern to be used for routing calls (such as 9.@ or 8[2-9]XX) or for blocking calls. Choose the Route this pattern or Block this pattern radio button.
If you choose the Block this pattern radio button, you must choose the reason for which you want this intercom translation pattern to block calls. Choose a value from the drop-down list box:
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Provide Outside Dial Tone
Outside dial tone indicates that Cisco Unified Communications Manager routes the calls off the local network. Check this check box for each intercom translation pattern that you consider to be off network.
Urgent Priority
If the dial plan contains overlapping patterns, Cisco Unified Communications Manager does not route the call until the interdigit timer expires (even if it is possible to dial a sequence of digits to choose a current match). Check this check box to interrupt interdigit timing when Cisco Unified Communications Manager must route a call immediately.
By default, the Urgent Priority check box displays as checked. Unless your dial plan contains overlapping patterns or variable length patterns that contain !, Cisco recommends that you do not uncheck the check box.
Use Calling Party's External Phone Number Mask
Check the check box if you want the full, external phone number to be used for calling line identification (CLID) on outgoing calls.
Calling Party Transform Mask
Enter a transformation mask value. Valid entries for the NANP include the digits 0 through 9, the wildcard characters asterisk (*) and octothorpe (#), the international escape character + and blank. If this field is blank and the preceding field is not checked, no calling party transformation takes place. Refer to the "Adding a Route List" section on page 40-2 for more detailed information.
Prefix Digits (Outgoing Calls)
Enter prefix digits. Valid entries for the NANP include the digits 0 through 9, the wildcard characters asterisk (*) and octothorpe (#), and the international escape character +.
Note
Calling Line ID Presentation
Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR) as a supplementary service to allow or restrict the originating caller phone number on a call-by-call basis.
Choose whether you want the Cisco Unified Communications Manager to allow or restrict the display of the calling party phone number on the called party phone display for this intercom translation pattern.
Choose Default if you do not want to change calling line ID presentation. Choose Allowed if you want Cisco Unified Communications Manager to allow the display of the calling number. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the calling number.
For more information about this field, see Table 16-8 in the "Calling Party Number Transformations Settings" section in the Cisco Unified Communications Manager System Guide.
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Calling Name Presentation
Cisco Unified Communications Manager uses calling name presentation (CNIP/CNIR) as a supplementary service to allow or restrict the originating caller name on a call-by-call basis.
Choose whether you want the Cisco Unified Communications Manager to allow or restrict the display of the calling party name on the called party phone display for this intercom translation pattern.
Choose Default if you do not want to change calling name presentation. Choose Allowed if you want Cisco Unified Communications Manager to display the calling name information. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the calling name information.
For more information about this field, see Table 16-8 in the "Calling Party Number Transformations Settings" section in the Cisco Unified Communications Manager System Guide.
Connected Line ID Presentation
Cisco Unified Communications Manager uses connected line ID presentation (COLP/COLR) as a supplementary service to allow or restrict the called party phone number on a call-by-call basis.
Choose whether you want Cisco Unified Communications Manager to allow or restrict the display of the connected party phone number on the calling party phone display for this intercom translation pattern.
Choose Default if you do not want to change the connected line ID presentation. Choose Allowed if you want to display the connected party phone number. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the connected party phone number.
For more information about this field, see Table 16-11 in the "Connected Party Presentation and Restriction Settings" section in the Cisco Unified Communications Manager System Guide.
Connected Name Presentation
Cisco Unified Communications Manager uses connected name presentation (CONP/CONR) as a supplementary service to allow or restrict the called party name on a call-by-call basis.
Choose whether you want Cisco Unified Communications Manager to allow or restrict the display of the connected party name on the calling party phone display for this intercom translation pattern.
Choose Default if you do not want to change the connected name presentation. Choose Allowed if you want to display the connected party name. Choose Restricted if you want Cisco Unified Communications Manager to block the display of the connected party name.
For more information about this field, see Table 16-11 in the "Connected Party Presentation and Restriction Settings" section in the Cisco Unified Communications Manager System Guide.
Discard Digits
Choose the discard digits instructions that you want to be associated with this intercom translation pattern. See the "Discard Digits Instructions" section in the Cisco Unified Communications Manager System Guide for more information.
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Called Party Transform Mask
Enter a transformation mask value. Valid entries for the NANP include the digits 0 through 9, the wildcard characters asterisk (*) and octothorpe (#), the international escape character + and blank. If the field is blank, no transformation takes place. The dialed digits get sent exactly as dialed.
Prefix Digits (Outgoing Calls)
Enter prefix digits. Valid entries for the NANP include the digits 0 through 9, the wildcard characters asterisk (*) and octothorpe (#), the international escape character + and blank.
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Additional Information
See the "Intercom Directory Number Configuration" section.
Deleting an Intercom Translation Pattern
This section describes how to delete an intercom translation pattern.
Procedure
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A message displays that states that you cannot undo this action.
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Additional Information
See the "Intercom Directory Number Configuration" section.
Intercom Directory Number Configuration
The following sections provide information about working with and configuring intercom directory numbers (DNs) in Cisco Unified Communications Manager Administration:
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Additional Topics
See the "Related Topics" section.
Intercom Directory Number Configuration Overview
Using Cisco Unified Communications Manager Administration, configure and modify intercom directory numbers (DNs) that are assigned to specific phones. These sections provide instructions for working with intercom directory numbers.
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Additional Topics
See the "Related Topics" section.
Finding an Intercom Directory Number
The Find and List window for intercom directory numbers allows you to search for intercom directory numbers, which are directory numbers that are used for the intercom feature and are assigned to specific phones. Use the following procedure to find an intercom directory number (DN).
Procedure
Step 1
The Find and List Intercom Directory Numbers window displays. Records from an active (prior) query may also display in the window.
Step 2
To filter or search records
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Step 3
All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.
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The window displays the item that you choose.
Additional Topics
See the "Related Topics" section.
Configuring an Intercom Directory Number
Follow these instructions to add or update an intercom directory number (DN). You can configure the call forward, call pickup, and MLPP phone features while you are adding the directory number.
Tip
For example, add the user name to the line text label and internal caller ID, but add the outside line number to the external number mask, so, when the calling information displays, it says John Chan, not 352XX.Procedure
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The Find and List Intercom Directory Numbers window displays.
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A list of intercom directory numbers that match the search criteria displays.
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Additional Topics
See the "Related Topics" section.
Intercom Directory Number Configuration Settings
For intercom, you must configure an intercom directory number.
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For example, add the user name to the line text label and internal caller ID, but add the outside line number to the external number mask, so, when the calling information displays, it says John Chan, not 352XX.
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Table 27-10 describes the fields that are available in the Intercom Directory Number Configuration window. For related procedures, see the "Related Topics" section.
Table 27-10 Intercom Directory Number Configuration Settings
Intercom Directory Number
Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@).
The intercom directory number that you enter can appear in more than one intercom partition.
At the beginning of the intercom directory number, enter \+ if you want to use the international escape character +. For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialed digit.
Route Partition
Choose the intercom partition to which the intercom directory number belongs. Make sure that the intercom directory number that you enter in the Intercom Directory Number field is unique within the intercom partition that you choose.
You can configure the number of intercom partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more intercom partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Select Partition window. Enter a partial intercom partition name in the List items where Name contains field. Click the desired intercom partition name in the list of intercom partitions that displays in the Select item to use box and click OK.
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Description
Enter a description of the intercom directory number and intercom route partition. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).
Alerting Name
Enter a name that you want to display on the phone of the caller.
This setting, which supports the Identification Services for the QSIG protocol, applies to shared and nonshared directory numbers. If you configure an alerting name for a directory number with shared-line appearances, when the phone rings at the terminating PINX, the system performs the following tasks:
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If you do not configure an alerting name, "Name Not Available" may display on the caller phone. If you do not enter a name for the Display (Internal Caller ID) field, the information in the Alerting Name field displays in the Display (Internal Caller ID) field.
Setting the Always Display Original Dialed Number service parameter to True impacts the alerting name functionality. If you set the service parameter to True, the alerting name does not display on the calling phone; only the original dialed number displays.
ASCII Alerting Name
This field provides the same information as the Alerting Name field, but you must limit input to ASCII characters. Devices that do not support Unicode (internationalized) characters display the content of the Alerting Name ASCII field.
Allow Control of Device from CTI
Check this check box to allow CTI to control and monitor a line on a device with which this intercom directory number is associated
Associated Devices
After you associate this intercom directory number with a device, this pane displays the device with which this intercom directory number is associated.
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To edit a device with which this intercom directory number is associated, choose a device name in the Associated Devices pane and click the Edit Device button. The Phone Configuration window or Device Profile Configuration window displays for the device that you choose. See the "Cisco Unified IP Phone Configuration" chapter or the "Device Profile Configuration" chapter for more information about configuring phones or device profiles.
To edit a line appearance that has been defined for this intercom directory number, choose a device name in the Associated Devices pane and click the Edit Line Appearance button. The Directory Number Configuration window or Device Profile Configuration window refreshes to show the line appearance for this DN on the device that you choose.
To associate a device to this intercom directory number from the list of devices in the Dissociate Devices pane, choose a device in the Dissociate Devices pane and add it to the Associated Devices pane by clicking the up arrow between the two panes.
Dissociate Devices
If you choose to dissociate an intercom directory number from a device, this pane displays the device(s) from which you dissociate this intercom directory number.
Choose a device in the Associated Devices pane and add it to the Dissociate Devices pane by clicking the down arrow between the two panes.
Calling Search Space
From the drop-down list box, choose the appropriate intercom calling search space. An intercom calling search space comprises a collection of intercom partitions that are searched for numbers that are called from this intercom directory number. The value that you choose applies to all devices that are using this intercom directory number. For configuration information about calling search space for directory numbers, see the "Calling Search Space" section.
Changes result in an update of the numbers that the Call Pickup Group field lists.
You can configure calling search space for forward all, forward busy, forward no answer, forward no coverage, and forward on CTI failure directory numbers. The value that you choose applies to all devices that are using this directory number.
You must configure either primary forward all calling search space or secondary forward all calling search space or both for call forward all to work properly. The system uses these concatenated fields (Primary CFA CSS + Secondary CFA CSS) to validate the CFA destination and forward the call to the CFA destination.
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When you forward calls by using the CFwdAll softkey on the phone, the automatic combination of the line CSS and device CSS does not get used. Only the configured Primary CFA CSS and Secondary CFA CSS get used. If both of these fields are None, the combination results in two null partitions, which may cause the operation to fail.
If you want to restrict users from forwarding calls on their phones, you must choose a restrictive calling search space from the Forward All Calling Search Space field.
For more information, refer to Partitions and Calling Search Spaces, in the Cisco Unified Communications Manager System Guide.
Presence Group
Configure this field with the presence feature.
From the drop-down list box, choose a Presence Group for this intercom directory number. The selected group specifies the devices, end users, and application users that can monitor this intercom directory number.
The default value for Presence Group specifies Standard Presence group, configured with installation. Presence groups that are configured in Cisco Unified Communications Manager Administration also appear in the drop-down list box.
Presence authorization works with presence groups to allow or block presence requests between groups. Refer to the "Presence" chapter in the Cisco Unified Communications Manager Features and Services Guide for information about configuring permissions between groups.
Auto Answer
Choose one of the following options to activate the auto answer feature for this intercom directory number:
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Default Activated Device
From the drop-down list box, choose a default activated device for this intercom directory number. The selected device specifies the phone on which this intercom directory number is activated by default. The drop-down list box lists only devices that support intercom.
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Calling Search Space
You can configure the number of intercom calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more intercom calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Select Calling Search Space window. Enter a partial intercom calling search space name in the List items where Name contains field. Click the desired intercom calling search space name in the list of intercom calling search spaces that displays in the Select item to use box and click OK.
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Additional Topic
See the "Related Topics" section.
Synchronizing an Intercom Directory Number With Affected Devices
To synchronize devices with an intercom directory number that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.)
Procedure
Step 1
The Find and List Intercom Directory Numbers window displays.
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The window displays a list of intercom directory numbers that match the search criteria.
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The Apply Configuration Information dialog displays.
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Intercom Line and Speed Dial Configuration
To configure the intercom line, perform the following procedure:
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How to Use Intercom
The following sections explain, through written word and the use of illustrations, how to use intercom.
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Case Studies
The following information explains how intercom works when it is initiated to an idle phone and to a busy phone.
Intercom to an Idle Phone
When Alice intercoms Bob, Bob will receive an intercom tone first, followed by the voice of Alice. Alice, however, will not hear Bob.
If Bob has his headset on, he will use it to hear Alice; otherwise, the speaker will get used.
Intercom to a Busy Phone
Bob and Carol are speaking when Alice places an intercom call to Bob. The voice of Alice voice will get mixed with the voice of Carol voice to be played to Bob; however, Alice cannot hear Bob, while Carol will continue to hear Bob.
For most cases, Carol will only hear Bob, but not Alice; however, if Bob is using speakerphone when conversing with Carol, the voices of Alice and Bob might be mixed when they are sent to Carol.
The busy phone means that an active call exists on the phone of Bob, or it represents an outgoing call that has not connected yet.
For intercom terminating caller to end the intercom call without talking to the originator, the caller needs to press I-help button followed by intercom button to bring the softkey set for intercom into focus. User then can press `EndCall' softkey to end the call.
Illustrated Explanation of Intercom
The following information shows how intercom works in several different scenarios.
Scenario 1
The phone that belongs to Anna, while idle, receives an intercom call from Gerald who is the preconfigured intercom target.
Figure 27-1 Idle
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Figure 27-2 Whisper
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Figure 27-3 Connected
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Scenario 2
Anna, while her phone is idle, places an intercom call to Gerald's phone, the preconfigured intercom target.
Figure 27-4 Whisper
Figure 27-5 Connected
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Scenario 3
Anna, while on a connected or held call, receives an intercom call from Gerald, the preconfigured intercom target
Figure 27-6 Whisper
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Figure 27-7 Connected
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Scenario 4
Anna, while on a whispered or connected intercom call, receives a new call on the primary line.
Figure 27-8 Connected
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Figure 27-9 Idle
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Scenario 5
Anna, while idle, places an intercom call to Gerald. The intercom line has no preconfigured target.
Figure 27-10 Idle
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Figure 27-11 Dial Out
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Figure 27-12 Digits After First
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Figure 27-13 Whisper
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Figure 27-14 Connected
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Related Topics
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