Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

access, restricting with partitions 6-21

access control

MLPP numbering plan

example (figure) 34-25

explained 34-25

precedence patterns

example (figure) 34-25

explained 34-25

access lists

configuration 14-35

configuration settings (table) 14-38

configuring 14-36

deleting 14-37

finding 14-35

member details configuration settings (table) 14-39

ad hoc conference

interactions with logical partitioning 31-26

adjunct licensing 29-8

agent call

barging or monitoring 33-12

alert, call pickup 6-21

alternate party diversion (APD)

example (figure) 34-14

explained 34-13

announcements

blocked precedence 34-23

blocked precedence (figure) 34-23

busy station 34-24

MLPP 34-21

unauthorized precedence 34-22

unauthorized precedence (figure) 34-23

annunciator

IPv6 28-17

application dial rules

configuring for Web Dialer 16-11

application users

configuring for Web Dialer 16-9

assisted directed call park 5-28

audio sources

configuring 35-18

creating for MOH 35-12

for MOH 35-12

managing for MOH 35-13

multicast 35-13

storing for MOH 35-12

unicast 35-13

auto call pickup

described 6-17

interactions with Cisco Unified Mobility 14-28

automated alternate routing (AAR)

MLPP interaction 34-32

B

bandwidth

insufficient with AAR for MLPP 34-32

Barge

interactions with logical partitioning 31-34

barge

activating with built-in conference bridge 1-15

built-in and shared conference bridge differences (table) 1-5

configuration checklist (table) 1-2

configuring 1-15

described 1-5

installing and activating 1-14

interactions and restrictions 1-11

intercom usage 27-6

overview 1-1

party entrance tone 1-9

PLAR support 1-12

related topics 1-16

service parameters 1-16

softkey 1-7

system requirements 1-10

BIB call information and call display 33-26

BLF

configuring for directed call park 5-25

directed call park configuration settings 5-26

BLF/SpeedDial

buttons 36-20

configuration settings (table) 5-26, 36-21

configuring 36-19

built-in bridge

See BIB

built-in conference bridge, barge 1-15

busy lamp field call pickup

configuration checklist (table) 6-7

described 6-16

example 6-17

C

Call Back

additional information for Call Back notification with phones that are running SIP 2-7

configuration checklist 2-1

description 2-2

interactions and restrictions 2-7

interactions with Call Forward, iDivert, and Voice-Mail System features 2-8

overview 2-1

setting service parameters 2-11

softkey template 2-9

suspend/resume functionality 2-5

system requirements 2-6

understanding 2-3

call classification configuration settings (table) 22-8

call control discovery 3-1

call display restrictions

configuration checklist (table) 4-1

configuring 4-6

configuring in translation pattern 27-26

configuring phones for 4-8

enabling 4-3

interactions

call park 4-5

conference 4-6

conference list 4-6

extension mobility 4-6

listed 4-5

voice mail 4-6

introduction 4-2

overview 4-1, 4-3

related topics 4-14

sample call flow (figure) 4-13

sample configurations

calling search spaces 4-10

call park 4-13

devices 4-10

gateways 4-10

listed 4-9

translation patterns 4-11

scenarios 4-4

service parameter for connected number display 4-14

system requirements 4-4

translation patterns for 4-7

with Cisco Extension Mobility 9-13

called digits transformation (figure) 30-12

called party

transformations

and local route groups 30-11

call forward

MLPP interaction 34-30

call forwarding

interactions with logical partitioning 31-23

calling party normalization

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

calling party transformation CSS 8-25

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

device mobility support 8-13

forwarding calls 8-11

globalizing described 8-5

information for end users 8-26

installing 8-15

interactions 8-11

localizing, described 8-7

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring calls 8-11

calling party transformation patterns 8-7

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 11-21

configure display in drop-down list box 27-37

partition limitations 27-18

SUBSCRIBE (for Presence) 36-11, 36-14

call monitoring

See monitoring

call park

configuration checklist (table) 5-2

configuration settings (table) 5-14

configuring 5-11

configuring a number 5-13, 5-23

deleting a number 5-15

directed

via DTMF with Cisco Unified Mobility 14-15

example with MOH 35-8

finding a number 5-11

installing and activating 5-11

interactions 5-8

interactions with logical partitioning 31-29

interaction with call display restrictions 4-5

introduction 5-4

overview 5-1

restrictions 5-10

setting service parameters 5-11

system requirements 5-7

usage example 5-5

call pickup

activating 6-24

auto

described 6-17

interactions with Cisco Unified Mobility 14-28

busy 6-18

busy lamp field

configuration checklist (table) 6-7

described 6-16

call pickup group

assigning to a directory number 6-31

defining a pickup group for other group pickup 6-31

configuration checklist (table) 6-1

configuring 6-25

directed

configuration checklist (table) 6-5

described 6-12

examples 6-12

group call pickup

described 6-11

installing 6-24

interactions

call accounting 6-23

calling search space 6-23

dependency records 6-23

listed 6-22

partitions 6-23

route plan report 6-23

time of day 6-23

interactions and restrictions 6-22

interactions with logical partitioning 31-28

introducing 6-9

no answer 6-18

no bandwidth 6-18

notification 6-21

other group

configuration checklist (table) 6-3

described 6-11

overview 6-1

phone feature described 6-10

related topics 6-32

restricting access 6-21

restrictions

listed 6-24

service parameters 6-25

system requirements 6-22

using with partitions 6-21

call pickup group

configuration settings (table) 6-27

configuring 6-25, 6-27

deleting 6-30

finding 6-26

call preservation

with intercom 27-6

with MLPP 34-32

call recording

See recording

call throttling

introduction 7-1

related topics 7-3

troubleshooting 7-2

call transfer

interactions with logical partitioning 31-24

MLPP interaction 34-31

call waiting

MLPP interaction 34-31

cBarge

activating with shared conference bridge 1-15

interactions with logical partitioning 31-34

party entrance tone 1-9

PLAR support 1-12

softkey 1-8

CDR

recording for precedence calls 34-30

CEF

See Cisco Extended Functions

channel nonpreemptable 34-17

Cisco Customer Response Platform

components 13-5

Cisco Extended Functions

activating for QRT 37-22

DB Change Notifier 37-6

DBL library 37-5

multiple applications in a cluster 37-8

QBEHelper 37-5

redundancy manager 37-6

screen helper and dictionary 37-6

SDI Trace and Alarm 37-6

service architecture 37-4

service architecture (figure) 37-5

service dependency 37-7

service dependency (figure) 37-7

service parameters for QRT 37-24

Cisco Extension Mobility

adding the Cisco Extension Mobility service 9-17

configuration checklist (table) 9-1

configuration example 9-16, 9-17

configuration guidelines 9-16

configuring 9-15

creating a default device profile for each Cisco Unified IP Phone type 9-24

creating the device profile for a user 9-26

description 9-5

device profiles

default 9-5

understanding 9-4

user 9-5

equivalency 9-10

illustrated (figure) 9-6

information for users 9-33

installing 9-15

interactions

bulk administration tool 9-13

call display restrictions 9-13

Cisco Unified Communications Manager Assistant 9-13

intercom 9-13

IPv6 9-14

listed 9-12

Presence 36-11

Pv6 28-17

services that are running on the same server 9-13

interactions and restrictions 9-12

interactions with logical partitioning 31-30

intercom interactions 27-7

introducing 9-4

login and logout behavior 9-8

login call flow 9-9

logout call flow 9-9

overview 9-1

related topics 9-33

restrictions 9-14

setting service parameters (table) 9-18

SIP support 9-7

subscribing phones 9-30

system requirements 9-11

user device profile, associating 9-29

using 9-33

Cisco Extension Mobility Cross Cluster

See Extension Mobility Cross Cluster

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 11-7, 12-6

Cisco Unified Communications Manager

IPv6 28-18

MOH servers 35-9

Cisco Unified Communications Manager Assistant

architecture overview 11-6, 12-5

assistant console dialog options 11-42, 12-30

assistant console interface 11-9, 12-7

assistant interfaces 11-10, 12-8

bulk administration tool 11-13, 12-11

calling party normalization 11-13, 12-11

calling search space and partitions, configuration tips 11-21

Cisco Unified IP Phone interface 11-10, 12-8

Cisco Unified IP Phone Services, configuration tips 11-28

configuration checklist for proxy line support (table) 11-2

configuration checklist with shared line support (table) 12-2

configuration wizard for proxy line 11-18

configuring assistant phones, tips 11-30

configuring assistant proxy and incoming intercom lines 11-37

configuring manager and assigning assistant for proxy line 11-33

configuring manager and assigning assistant for shared line 12-22

configuring manager phones, tips 11-29

configuring manager primary and incoming intercom lines 11-33, 12-22

configuring shared and incoming intercom lines for assistant 12-25

database access architecture, understanding 11-10, 12-8

deleting assistant information 11-38, 12-26

deleting manager information 11-35, 12-24

dial rules configuration 11-40, 12-28

extension mobility 11-13, 12-11

installing and activating 11-17, 12-14

installing the assistant console application 12-28

interactions 11-12

intercom 11-16, 12-13

intercom usage 27-6

IPMASecureSysUser 11-27, 12-18

IPv6 11-14, 12-11

manager and assistant configuration 12-21

manager and assistant phone configuration 11-28, 12-19

manager assistant administration interface 11-11, 12-9

manager configuration 11-42, 12-31

manager interfaces 11-10, 12-8

message waiting indicator 11-16

more information 12-31

multilevel precedence and preemption 11-15

Multilevel Precedence and Preemption (MLPP) 12-13

phones, configuration tips 11-32, 12-21

providing information to managers and assistants 11-40, 12-28

reporting tools 11-14, 12-12

restrictions 11-12, 11-16, 12-13

route point configuration tips 11-23

scalability 11-26, 12-17

security 11-27, 12-18

setting service parameters 11-23, 12-15

softkeys 11-11, 12-9

starting the Cisco IP Manager Assistant service 11-28, 12-19

system configuration with proxy line 11-18

system requirements for proxy line support 11-12

system requirements for shared line support 12-9

time-of-day routing 11-15

updating assistant information 11-39, 12-27

updating manager information 11-36, 12-24

with proxy line support 11-1

with shared line support 12-1

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 13-6

components 13-5

configuration checklist (table) 13-2

description 13-1

installing 13-6

managing 13-6

overview 13-4

understanding 13-3

Cisco Unified IP Phones

subscribing to Cisco Extension Mobility 9-30

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 11-28

Cisco Unified Mobile Communicator

and Cisco Unified Mobility

configuration checklist (table) 15-7

configuration details 15-8

described 15-6

integration overview 15-1

Cisco Unified Mobility

access list configuration 14-35

access list configuration settings (table) 14-38

access list member detail configuration settings (table) 14-39

associating a DN with a remote destination profile 14-42

benefits 14-7

Cisco Unified Mobile Communicator

described 15-6

configuration checklist (table) 14-2

configuring 14-34

configuring access lists 14-36

configuring directory number for MVA 14-54

configuring dual-mode handoff settings 14-62

configuring remote destination profiles 14-42

configuring remote destinations 14-49

configuring softkeys 14-63

definitions (table) 14-4

delayed anchoring 15-15

deleting access lists 14-37

deleting remote destination profiles 14-43

deleting remote destinations 14-49

described 14-1

desktop call pickup 14-9

dial-via-office forward 15-10

directed call park via DTMF 14-15

feature benefits 14-7

finding access lists 14-35

finding remote destination profiles 14-41

finding remote destinations 14-47

interactions

auto call pickup 14-28

direct call to remote destination with session handoff 14-28

licensing 14-27

listed 14-27

local route groups 14-28, 30-15

number of supported calls 14-27

interactions and restrictions 14-27, 15-16

interactions with logical partitioning 31-31

introducing 14-4, 15-4

IPv6 28-19

list of features 14-5

midcall enterprise feature support using DTMF 14-11

migrating from Cisco Unified MobilityManager 14-34

mobile connect 14-8

mobile voice access 14-10

mobile voice access configuration settings (table) 14-55

mobility configuration

procedure 14-62

settings (table) 14-63

related topics 14-64, 15-19

remote destination configuration settings (table) 14-50

remote destination profile

configuring 14-40

remote destination profile configuration settings (table) 14-43

remote destinations

configuring 14-47

reroute direct calls to RD to enterprise number 14-17

restrictions

listed 14-29

send call to mobile phone 14-10

SIP URI dialing 14-16

system requirements 14-34

time-of-day access

configuration checklist (table) 14-13

described 14-12

important notes 14-14

two-stage dialing 14-11

use case scenarios

dial-via-office forward 15-12, 15-15

dial-via-office reverse callback 15-15

directed call park via DTMF 14-23

listed 14-21, 15-15

mobile connect 14-21

mobile voice access 14-22

reroute direct calls to remote destination to enterprise number 14-24

time-of-day access 14-22

with Cisco Unified Mobile Communicator

overview 15-1

restrictions 15-17

with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator configuration checklist (table) 15-7

Cisco Unified Mobile Communicator configuration details 15-8

configuration checklist (table) 15-2

configuring 15-18

definitions (table) 15-5

dial-via-office reverse callback 15-9

introducing 15-4

list of features 15-5

overview 15-1

restrictions 15-17

system requirements 15-17

Cisco Unified Mobility Advantage

integration overview 15-1

Cisco Unified MobilityManager

migrating to Cisco Unified Mobility 14-34

Cisco Unity

IPv6 28-17

Cisco Unity Connection

IPv6 28-17

Cisco Web Dialer

IPv6 28-18

See Web Dialer

client matter codes

BAT usage 17-5

CAR usage 17-5

configuration settings (table) 17-8

configuring 17-8

CTI, JTAPI, and TAPI usage 17-5

deleting 17-9

described 17-2

enabling for route patterns 17-9

finding 17-6

installation 17-6

interactions 17-4

requirements 17-6

restrictions 17-4

system requirements 17-6

user information 17-14

codecs

for monitoring and recording calls (figure) 33-24

code yellow state 7-1

common network facility preemption

example (figure) 34-18

example with retry timer Trr (figure) 34-19

explained 34-17

conference list

interaction with call display restrictions 4-6

conferences

IPv6 28-18

CTI

event delivery for monitoring and recording (figure) 33-26

interactions with logical partitioning 31-36

intercom interactions 27-6

requirements for monitoring and recording 33-27

securing TLS connection 37-8

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 11-23

Customer Response Solutions, installing 13-6

custom phone rings

creating 18-3

customizing files 18-2

introduction 18-1

overview 18-1

PCM file requirements 18-3

D

database scalability 35-10

default device profiles

creating for each Cisco Unified IP Phone type 9-24

delayed anchoring

with Cisco Unified Mobility 15-15

deny handling

for logical partitioning 31-18

device mobility

and calling party normalization 8-13, 19-8

and IPv4 19-8

and IPv6 19-8

configuration checklist 19-2

configuration tips 19-10

configuring 19-9

enabling/disabling 19-11

feature interactions 19-8

feature restrictions 19-8

installing 19-9

introducing 19-3

IPv6 28-18

more information 19-20

network considerations 19-7

operations 19-3

overview 19-1

system requirements 19-9

viewing roaming parameters 19-20

device mobility groups

configuration settings (table) 19-16

configuring 19-15

deleting 19-16

finding 19-14

device mobility info

configuration settings (table) 19-19

configuring 19-18

deleting 19-19

finding 19-17

device profiles

and Cisco Extension Mobility 9-4

creating for a Cisco Extension Mobility user 9-26

default for Cisco Extension Mobility 9-5

for a Cisco Extension Mobility user 9-29

user for Cisco Extension Mobility 9-5

DHCP

IPv6 28-10

dial-via-office forward

with Cisco Unified Mobility 15-10

dial-via-office reverse callback

with Cisco Unified Mobility 15-9

directed call park

BLF configuration settings 5-26

configuration checklist (table) 5-3

configuration settings (table) 5-25

configuring BLF/Directed Call Park buttons 5-25

deleting a number 5-27

finding a number 5-22

installing and activating 5-22

interactions 5-19

interactions with logical partitioning 31-29

introduction 5-18

overview 5-1

restrictions 5-21

setting service parameters 5-22

synchronizing configuration to applicable devices 5-27

system requirements 5-19

usage example 5-18

via DTMF

with Cisco Unified Mobility 14-15

directed call pickup

basic completion (figure) 6-13

basic setup (figure) 6-12

configuration checklist (table) 6-5

described 6-12

multiple-calls completion (figure) 6-16

multiple-calls setup (figure) 6-15

rejection (figure) 6-13, 6-14, 6-15

directory number

assigning a call pickup group 6-31

directory numbers

calling search space list 27-37

for intercom

configuration overview 27-29

DND

activating 20-7

adding to common phone profiles 20-10

architecture overview 20-3

configuration checklist (table) 20-1

configuring 20-7

described 20-1

device parameters (table) 20-8

feature key 20-8

hardware requirements 20-4

high priority call with DND ringer off enabled on a shared line (figure) 20-14

incoming call alert settings 20-2

installing 20-7

interactions

callback 20-5

extension mobility 20-6

hold reversion and intercom 20-5

hunt list 20-5

listed 20-4

MLPP and CER 20-5

park reversion 20-4

pickup 20-5

pickup notification 20-5

intercom usage 27-6

introducing 20-2

normal priority call with DND ringer off enabled on a nonshared line (figure) 20-12

normal priority call with DND ringer off enabled on a shared line (figure) 20-13

related topics 20-17

restrictions 20-6

service parameters 20-7

softkeys 20-7

software requirements 20-3

status notification for SCCP 20-3

status notification for SIP devices 20-3

system requirements 20-3

troubleshooting 20-15

troubleshooting errors (table) 20-16

usage examples 20-11

using 20-10, 20-11

DNS

IPv6 28-11

domains, MLPP

identifier for MLPP 34-9

do not disturb

See DND

DSCP

mapping to call precedence 34-32

dual-mode phones

configuring handoff settings 14-62

E

EMCC

See Extension Mobility Cross Cluster

end users

adding to standard end users group for Web Dialer 16-12

enterprise feature access

by two-stage dialing 14-61

H.323 configuration

options 14-56

enterprise parameters

logical partitioning 31-10

MLPP 34-41

Presence 36-13

extension mobility

interaction with call display restrictions 4-6

Extension Mobility Cross Cluster

activating 10-41

configuration checklist 10-2

configuring 10-42

EMCC feature configuration

settings 10-42

information for end users 10-51

installing 10-41

interactions 10-39

introduction 10-1

overview 10-13

related topics 10-55

restrictions 10-39

system requirements 10-38

troubleshooting 10-51

external call control 21-1

external call transfer restrictions

activating 22-6

blocking external call from transferring to external party (figure) 22-5

block offnet to offnet transfer service parameter 22-7

call classification configuration settings (table) 22-8

call classification service parameter 22-7

configuration checklist (table) 22-1

configuring 22-6

gateway configuration 22-8

installing 22-6

interactions 22-5

introducing 22-2

overview 22-1

related topics 22-9

restrictions 22-5, 22-6

route pattern configuration 22-9

service parameters 22-7

system requirements 22-5

transferring external calls to an external party (figure) 22-4

trunk configuration 22-8

F

features

barge 1-1

call display restrictions 4-1

call park 5-1

Cisco Extension Mobility

bulk administration tool 9-13

Cisco Unified Communications Manager Assistant

assistant console interface 11-9, 12-7

assistant interfaces 11-10, 12-8

bulk administration tool 11-13, 12-11

calling party normalization 11-13, 12-11

calling search space and partitions 11-21

Cisco Unified IP Phone interface 11-10, 12-8

Cisco Unified IP Phone Services 11-28

configuration checklist for proxy line support (table) 11-2

extension mobility 11-13, 12-11

intercom 11-16, 12-13

manager assistant administration interface 11-11, 12-9

manager interfaces 11-10, 12-8

message waiting indicator 11-16

multilevel precedence and preemption 11-15

Multilevel Precedence and Preemption (MLLP) 12-13

phones 11-32, 12-21

reporting tools 11-14, 12-12

route point 11-23

softkeys 11-11, 12-9

time-of-day routing 11-15

understanding architecture 11-6, 12-5

understanding database access architecture 11-10

understanding database and directory access architecture 12-8

device mobility 19-1

directed call park 5-1

external call transfer restrictions 22-1

hold reversion 24-1

immediate divert 26-1

malicious call ID (MCID) 32-2

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 12-13

Presence 36-1, 36-4

privacy 1-1

QRT 37-1, 37-16

Web Dialer 16-1

feature safe

for Cisco Extension Mobility 9-10

file format, Ringlist.xml 18-2

firewalls and one-way media (figure) 33-25

fixed audio source

configuration settings (table) 35-25

configuring 35-23, 35-24

deleting 35-24

forced authorization codes

BAT usage 17-5

CAR usage 17-5

configuration settings (table) 17-12

configuring 17-11

CTI, JTAPI, and TAPI usage 17-5

deleting 17-13

described 17-3

enabling for route patterns 17-13

finding 17-10

installation 17-6

interactions 17-4

requirements 17-6

restrictions 17-4

system requirements 17-6

user information 17-14

forward

dial-via-office with Cisco Unified Mobility 15-10

forwarding

local route groups 30-14

G

gateways

IPv6 28-12

geolocation filters

configuration checklist (table) 23-3

configuration settings (table) 23-20

configuring 23-17, 23-18

deleting 23-19

examples (table) 23-17

finding 23-17

introducing 23-1, 23-16

logical partitioning use 31-8

related topics 23-25

geolocations

and route lists 23-8

and shared lines 23-8

characteristics 23-6

configuration checklist (table) 23-1

configuration settings (table) 23-12

configuring 23-10, 23-11

deleting 23-12

examples 23-8

examples (table) 23-8

finding 23-10

identifiers 23-8

logical partitioning usage 31-10

interactions 23-9

intercluster trunk error handling with location conveyance 23-23

introducing 23-1, 23-5

location conveyance feature interactions 23-23

logical partitioning feature interactions with midcall change 31-20

logical partitioning handling 31-20

logical partitioning use 31-8

overview 23-6

related topics 23-25

SIP trunk error handling with location conveyance 23-22

source information 23-7

globalizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

described 8-5

device mobility support 8-13

example 8-5

forwarding 8-11

gateway support 8-6

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring 8-11

group call pickup

configuration checklist (table) 6-1

described 6-11

H

H.323

IPv6 28-19

H.323 gateway

configuring for enterprise feature access

options 14-56

configuring for system remote access

no hairpinning 14-56

using hairpinning 14-59

hold reversion

alerting operations (table) 24-4

call focus operations 24-5

call focus priority 24-12

configuration checklist (table) 24-1

configuration tips 24-12

configuring 24-11

configuring call focus priority 24-13

configuring call reversion timer settings 24-14

description 24-3

examples 24-3, 24-6

installing 24-11

interactions

call park 24-9

CTI applications 24-10

listed 24-9

MLPP 24-9

music on hold 24-9

introducing 24-2

more information 24-15

overview 24-1

providing information to users 24-15

restrictions 24-10

retrieving reverted calls 24-5

supported devices 24-8

supported phone models 24-8

system requirements 24-8

timer deactivation 24-6

timers 24-11

troubleshooting 24-15

Hotline

activating 25-6

call and receive settings 25-4

call screening 25-4

using calling party number routing 25-5

using CSS and partitions 25-4

configuration checklist (table) 25-1

configuration settings in Cisco Unified CM Administration (table) 25-9

enterprise parameters (table) 25-7

installing 25-6

overview 25-3

related topics 25-12

service parameters (table) 25-7

system requirements 25-6

hunt pilots

interactions with logical partitioning 31-35

I

immediate divert

call-processing requirements 26-3

configuration checklist (table) 26-1

configuring 26-10

installing and activating 26-10

interactions

call detail records 26-8

call forward 26-8

conference 26-8

hunt list 26-8

listed 26-7

MLPP 26-7

interactions and restrictions 26-7

introducing 26-2

overview 26-1

phone display messages 26-5

related topics 26-11

requirements for incoming calls 26-4

requirements for outgoing calls 26-4

restrictions 26-8

scenarios 26-5, 26-6

setting service parameters 26-10

softkey requirements 26-3

system requirements 26-3

using 26-5

indication enabled 34-12

insufficient bandwidth, AAR for MLPP 34-32

intercluster trunks

configuration requirement for logical partitioning 31-21

location conveyance 23-22

logical partitioning interaction with geolocation conveyance 31-19

intercom

and IPv4 27-7

and IPv6 27-7

barge usage 27-6

calling search spaces

configuration overview 27-15

configuration settings (table) 27-17

configuring 27-16

deleting 27-19

finding 27-15

call preservation 27-6

Cisco Extension Mobility interactions 27-7

Cisco Unified Communications Manager Assistant 11-16

Cisco Unified Communications Manager Assistant usage 27-6

configuration checklist (table) 27-1

configuring 27-8

CTI interactions 27-6

described 27-1

directory numbers

configuration overview 27-29

configuration settings (table) 27-32

configuring 27-30

finding 27-29

DND usage 27-6

installing and activating 27-7

interactions 27-5

IP phones supported 27-4

IPv6 28-19

overview 27-2

partitions

calling search space limitations (table) 27-13

configuration settings (table) 27-11

configuring 27-10

deleting 27-14

finding 27-9

restrictions 27-5

SRST usage 27-6

system requirements 27-4

translation patterns

configuration overview 27-20

configuration settings (table) 27-22

configuring 27-21

deleting 27-28

finding 27-20

using 27-38

with Cisco Extension Mobility 9-13

intercom directory numbers

synchronizing configuration to applicable devices 27-37

intercom partitions

synchronizing configuration to applicable devices 27-13

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

IPv6

activating 28-21

additional Cisco documentation 28-32

annunciator 28-17

call admission control 28-6

call detail records 28-17

call processing 28-6

Cisco Certificate Authority Proxy Function 28-17

Cisco Extension Mobility 28-17

Cisco Unified Communications Manager Assistant 28-18

Cisco Unified Communications Manager server 28-6

Cisco Unified IP Phones 28-8

Cisco Unified Mobility 28-19

Cisco Unity 28-17

Cisco Unity Connection 28-17

Cisco Web Dialer 28-18

CLI commands 28-21

conferences 28-18

configuration checklist (table) 28-2

configuration settings in Cisco Unified CM Administration (table) 28-27

CTI 28-5

device mobility 28-18

DHCPv6 28-10

DNS 28-11

DSCP 28-18

enterprise parameters (table) 28-25

Ethernet IPv6 configuration settings (table) 28-21

gateways 28-12

H.323 devices 28-19

installing 28-21

interactions 3-16, 28-16

intercom 28-19

media termination points (MTP) 28-12

monitoring and recording 28-19

music on hold 28-19

overview 3-5, 21-5, 28-5

phone web browser 28-20

Quality Report Tool (QRT) 28-19

Real-Time Monitoring Tool (RTMT) 28-18

related topics 3-49, 28-32

restrictions 3-16, 28-16

RSVP 28-19

SDL 28-19

service parameters (table) 28-25

SIP Phones 28-20

SIP trunks 28-13

system requirements 28-16

T.38 Fax 28-20

TFTP server 28-15

transfer 28-20

troubleshooting 28-32

video 28-20

J

join

interactions with logical partitioning 31-26

join across lines

interactions with logical partitioning 31-26

L

license capabilities assignment

configuration settings (table) 29-18

configuring for multiple users 29-20

configuring for one user 29-19

finding 29-18

licensing

adjunct devices 29-8

alarms 29-21

applications 29-8

calculations 29-11

Cisco IP Communicator 29-8

Cisco Unified Mobile Communicator 29-9

Cisco Unified Mobility 29-9

interactions with Cisco Unified Mobility 14-27

license file

obtaining 29-13

sample license files 29-5

uploading 29-15

license unit report

generating 29-17

more information 29-21

obtaining a software feature license 29-14

overview 29-1

phones 29-7

starting a license manager service 29-15

status notification 29-21

lines, interaction with MLPP 34-30

localizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party transformation CSS 8-25

calling party transformations patterns 8-7

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

described 8-7

device mobility support 8-13

example 8-8

forwarding 8-11

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

system requirements 8-10

transferring 8-11

local offnet access

managing in a centralized mode (figure) 30-6

local route groups

and called party transformations 30-11

and Cisco Unified Mobility 30-15

and forwarding 30-14

and route plan report 30-14

and supplementary services 30-14

binding a provisioned route group 30-4

called digits transformation (figure) 30-12

described 30-4

installing and activating 30-15

interactions 30-13

interactions and restrictions 30-13

interactions with Cisco Unified Mobility 14-28

introduction 30-3

mixed route list restrictions 30-15

overview 30-1

provisioning local offnet access with (figure) 30-8

provisioning local offnet access without (figure) 30-7

provisioning TEHO with (figure) 30-11

provisioning TEHO without (figure) 30-10

restrictions 30-15

routing with 30-5

simple local routing 30-6

supported devices 30-13

system requirements 30-13

with TEHO 30-9

location conveyance

across intercluster trunks 23-22

across SIP trunks 23-22

configuration 23-25

configuration checklist (table) 23-4

example PIDF-LO 23-24

feature interactions with midcall geolocation change 23-23

handling a received geolocation 23-23

intercluster trunk error handling for geolocation information 23-23

introducing 23-1, 23-21

related topics 23-25

SIP trunk error handling for geolocation information 23-22

logical partitioning

allow and deny policies 31-6

architecture overview 31-8

configuration checklist (table) 31-1

configuration upon upgrade 31-46

configuring 31-38

deny handling 31-18

described 31-1

device types and associated Cisco Unified CM devices (table) 31-5

enterprise parameters 31-10

feature interactions with midcall geolocation change 31-20

geolocation configuration 31-39

geolocation filter configuration 31-39

geolocation identifiers

usage 31-10

geolocation usage for shared lines and route lists 31-10

handling for basic call 31-19

handling received geolocation 31-20

identifiers 31-5

interactions

ad hoc conference, join, join across lines 31-26

Barge, cBarge, Remote Resume 31-34

call forwarding 31-23

call park and directed call park 31-29

call pickup 31-28

call transfer 31-24

Cisco Extension Mobility 31-30

Cisco Unified Mobility 31-31

CTI handling 31-36

hunt pilots 31-35

listed 31-22

meet-me conference 31-27

route lists 31-35

shared lines 31-33

interaction with geolocation conveyance across SIP and intercluster trunks 31-19

introducing 31-4

limitations 31-36

LPPolicyManager 31-13

LPSession infrastructure 31-18

policies

described 31-11

example 31-11

policy

configuration settings (table) 31-42

configuring 31-41

deleting record 31-41

finding 31-39

policy checking 31-18

policy configuration 31-39

policy matching 31-17

policy search algorithm

example (table) 31-16

explained 31-15

policy tree

described 31-13

example (figure) 31-13

related topics 31-47

SIP or intercluster trunk configuration requirement 31-21

system requirements 31-22

TRAI regulations

applicability 31-6

history 31-7

troubleshooting 31-47

use of geolocations and geolocation filters 31-8

login call flow

Cisco Extension Mobility 9-9

logout call flow

Cisco Extension Mobility 9-9

LPPolicyManager

and logical partitioning 31-13

LPSession infrastructure

for logical partitioning 31-18

M

malicious call ID

adding a softkey template 32-7

configuration checklist (table) 32-1

configuring alarms 32-6

explained 32-2

feature code 32-3

giving MCID to users 32-7

installing 32-5

interactions

alarms 32-4

call detail records 32-4

conference calls 32-4

extension mobility 32-4

listed 32-4

overview 32-2

related topics 32-9

removing MCID feature 32-8

restrictions 32-5

services 32-1, 32-2

setting service parameters 32-6

system requirements 32-3

troubleshooting 32-9

using 32-3

malicious call identification (MCID)

See malicious call ID

max list box enterprise parameter

calling search space 27-37

meet-me conference

interactions with logical partitioning 31-27

MGCP

and MLPP 34-32

MLPP

activating 34-41

announcements

blocked precedence 34-23

blocked precedence (figure) 34-23

busy station 34-24

explained 34-21

unauthorized precedence 34-22

unauthorized precedence (figure) 34-23

automated alternate routing (AAR) 34-32

call forward 34-30

call preservation 34-32

call transfer 34-31

call waiting 34-31

CDR recording 34-30

configuration checklist (table) 34-1

described 34-1

domain 34-9

enterprise parameters 34-41

hierarchical configuration 34-29

indication 34-12

installing 34-41

interactions 34-38

introducing 34-3

line feature interaction 34-30

mapping to DSCP 34-32

MGCP 34-32

numbering plan

example (figure) 34-25

explained 34-25

precedence

alternate party diversion (APD) 34-13

alternate party diversion example (figure) 34-14

call setup 34-12

explained 34-5

patterns 34-11

precedence patterns

example (figure) 34-25

explained 34-25

preemption

common network facility 34-17

common network facility example (figure) 34-18

common network facility example with retry timer Trr (figure) 34-19

details 34-15

enabled 34-15

explained 34-8

receiving 34-15

user access 34-15

user access channel nonpreemptable 34-17

user access example (figure) 34-16

PRI 34-32

restrictions 34-38, 34-39

service parameter 34-29

shared lines 34-31

supplementary services

call forwarding 34-34

call pickup 34-36

call transfer 34-35

hunt pilots and hunt lists 34-36

multiple appearance lines 34-33

overview 34-33

three-way calling 34-35

terminology 34-4

trunk selection

example (figure) 34-28

explained 34-26

mobile connect

and MLPP 14-27, 15-16

feature interactions 14-27, 15-16

overview 14-4

related topics 14-64, 15-19

restrictions 14-27, 15-16

mobile voice access

configuration settings (table) 14-55

directory number 14-54

overview 14-4, 15-4

related topics 14-64, 15-19

mobility softkeys

configuring 14-63

modifying files 18-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 33-30

adding user to groups (figure) 33-31

agent call 33-12

agent cannot control a monitoring call (figure) 33-10

agent conferences in the supervisor (figure) 33-14

agent in a conference (figure) 33-13

architecture (figure) 33-5

BIB 33-26

call characteristics 33-23

call information 33-26

call preservation 33-25

codec for calls (figure) 33-24

configuration checklist (table) 33-1

configuring 33-29

configuring calling search spaces (figure) 33-32

configuring tones (figure) 33-31

CTI event delivery (figure) 33-26

CTI requirements 33-27

described 33-1

firewalls (figure) 33-25

hardware requirements 33-27

interactions listed 33-27, 33-28

interactions with CTI and JTAPI/TSP applications 33-28

interactions with other features 33-28

introducing 33-2, 33-8

invocation of a session 33-9

IPv6 28-19

multiple sessions (figure) 33-12

notification tones 33-23

one-way media 33-25

one-way media (figure) 33-25

overview (figure) 33-4

play tone behavior 33-23

related topics 33-37

restrictions

listed 33-28

security 33-29

with intercom 33-29

service parameters 33-36

session (figure) 33-9

session flow (figure) 33-8

simultaneous with recording (figure) 33-22

streaming through the agent IP phone (figure) 33-6

supervisor conferences in another supervisor (figure) 33-15

supervisor transfers the monitoring call (figure) 33-10

supported devices 33-7

system requirements 33-27

terminology 33-3

turn on IP phone BIB to allow (figure) 33-29

MTP

IPv6 28-12

multicast

audio sources for MOH 35-13

configuration checklist (table) 35-3

explained 35-13

multilevel precedence and preemption

See MLPP

music on hold

IPv6 28-19

music on hold (MOH)

audio files

deleting 35-34

displaying 35-32

managing 35-32

uploading 35-33

audio sources

configuration settings (table) 35-21

configuring 35-18, 35-20

deleting 35-20

explained 35-12

finding 35-19

call park example 35-8

characteristics 35-6

configuration checklist (table) 35-1

creating audio sources 35-12

database scalability 35-10

definitions 35-4

described 35-1

failover and fallback 35-17

features

manageability 35-10

server manageability 35-9

server redundancy 35-9

server scalability 35-9

fixed audio source

configuration settings (table) 35-25

configuring 35-24

deleting 35-24

described 35-23

functionality 35-7

list of topics 35-1

managing audio sources 35-13

monitoring performance

overview (table) 35-4

service states 35-35

requirements and limits 35-16

server configuration settings (table) 35-28

servers

characteristics 35-8

configuring 35-25, 35-26

database requirements 35-9

explained 35-11

finding 35-25

manageability 35-9

perfmon counters 35-35

redundancy 35-9

resetting 35-27

scalability 35-9

synchronizing configuration 35-27

storing audio sources 35-12

supported features 35-8

transfer hold example 35-8

understanding 35-4

user hold example 35-8

N

nonpreemptable user access channel 34-17

notification tones for monitoring and recording 33-23

numbering plan

MLPP (figure) 34-25

MLPP access control 34-25

O

other group pickup

configuration checklist (table) 6-3

described 6-11

P

parameters, service

CDR 32-6

park monitoring 5-15

directory number configuration window 5-17

setting service parameters 5-15

partitions

restricting access 6-21

using call pickup 6-21

Web Dialer support 16-10

party entrance tone

barge, cBarge, single button barge 1-9

PCM file requirements for custom ring types 18-3

perfmon counters

counter descriptions (table) 35-35

using to view MOH servers 35-35

phones

and call display restrictions 4-8

custom rings

creating 18-1, 18-3

overview 18-1

PCM file requirements 18-3

interaction with Presence 36-5

IPv6 and web browser 28-20

licensing 29-7

physical locations

configuration settings (table) 19-13

configuring 19-13

deleting 19-14

finding 19-12

PIDF-LO

example 23-24

PLAR

for barge, cBarge, and single button barge 1-12

policies

logical partitioning

described 31-11

example 31-11

policy

checking

for logical partitioning 31-18

configuration for logical partitioning 31-39

logical partitioning

configuration settings (table) 31-42

configuring 31-41

deleting record 31-41

finding 31-39

matching 31-17

variations in policy configuration (table) 31-16

policy search algorithm

for logical partitioning

example (table) 31-16

explained 31-15

policy tree

for logical partitioning 31-13

logical partitioning (figure) 31-13

precedence

alternate party diversion (APD)

example (figure) 34-14

explained 34-13

blocked 34-23

blocked (figure) 34-23

busy station 34-24

call setup 34-12

CDR recording 34-30

explained 34-5

patterns

access control 34-25

MLPP (figure) 34-25

setup 34-11

unauthorized 34-22

unauthorized (figure) 34-23

preemption

common network facility 34-17

common network facility example (figure) 34-18

common network facility example with retry timer Trr (figure) 34-19

details 34-15

enabled 34-15

explained 34-8

receiving 34-15

user access 34-15

user access channel nonpreemptable 34-17

user access example (figure) 34-16

Presence

authorization 36-9

BLF/SpeedDial

buttons, configuring 36-20

configuration settings (table) 5-26, 36-21

configuring 36-19

configuration checklist (table) 36-1

feature interactions and restrictions 36-12

groups

applying 36-18

configuration example 36-8

configuration settings (table) 36-16

explained 36-7

interaction examples 36-9

interaction with Cisco Extension Mobility 36-11

interaction with phones and trunks 36-5

interaction with route lists 36-6

more information 36-22

overview 36-1, 36-4

request examples 36-5

SUBSCRIBE calling search space 36-11, 36-14

tips for presence group and presence authorization 36-19

PRI and MLPP 34-32

privacy

activating 1-15

configuration checklist (table) 1-4

configuring 1-15

described 1-9

installing and activating 1-14

interactions and restrictions 1-11

overview 1-1

related topics 1-16

service parameters 1-16

system requirements 1-10

privacy on hold

activating 1-15

configuration checklist (table) 1-4

configuring 1-15

described 1-10

installing and activating 1-14

interactions and restrictions 1-11

related topics 1-16

service parameters 1-16

system requirements 1-10

proxy user, creating for Web Dialer 16-12

Q

QRT

activating 37-15

activating CEF service 37-22

adding softkey template to phones 37-20

alarms and traces 37-22

architecture overview 37-4

can't make calls (figure) 37-14

can't make calls (table) 37-14

Cisco Extended Functions service 37-7

components 37-4

configuration checklist (table) 37-2

configuring 37-16

configuring softkey template in common device configuration 37-19

creating softkey template 37-17

description 37-3

extended menu choices 37-10

information to users 37-30

installing 37-15

interactions 37-15

IP phone support 37-6

IPv6 28-19

overview 37-1

phone configuration (figure) 37-21

phone interface (figure) 37-11

phone interface display (figure) 37-10

phone recently rebooted (table) 37-13

problem categories (table) 37-11

problems with last call (table) 37-13

problem with phone that recently rebooted (figure) 37-14

QRT Viewer 37-25

reason codes (table) 37-11

related topics 37-32

reporting problem with current call (figure) 37-12

reporting problem with last call (figure) 37-13

reports

described 37-26

fields by supported category 37-28

restrictions 37-15

securing signaling connections 37-8

serviceability features 37-21

setting service parameters 37-24

softkey 37-17

softkey layout configuration (figure) 37-19

softkey template configuration window (figure) 37-17

softkey template configuration window after copy (figure) 37-18

system requirements 37-6

troubleshooting 37-30

user interface 37-9

using 37-9

voice quality feedback (figure) 37-10

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 33-30

adding user to groups (figure) 33-31

agent conference (figure) 33-20

application-invoked 33-16

application-invoked (figure) 33-17

architecture (figure) 33-5

automatic 33-16

automatic (figure) 33-17

barged call (figure) 33-20

BIB 33-26

call characteristics 33-23

call display 33-26

call information 33-26

call preservation 33-25

calls do not survive agent hold (figure) 33-18

codec for calls (figure) 33-24

configuration checklist (figure) 33-1

configuring 33-29

configuring calling search spaces (figure) 33-32

configuring tones (figure) 33-31

creating a route pattern for the recorder (figure) 33-35

creating recorder redundancy (figure) 33-36

creating SIP trunk that points to the recorder (figure) 33-34

CTI event delivery (figure) 33-26

CTI requirements 33-27

described 33-1

enabling for a line appearance (figure) 33-33

firewalls (figure) 33-25

hardware requirements 33-27

interactions listed 33-27, 33-28

interactions with CTI and JTAPI/TSP applications 33-28

interactions with other features 33-28

introducing 33-2, 33-15

IPv6 28-19

limiting codec usage 33-24

modes 33-16

notification tones 33-23

one-way media 33-25

one-way media (figure) 33-25

overview (figure) 33-4

play tone behavior 33-23

profiles

creating (figure) 33-34

recorder as SIP trunk device 33-16

related topics 33-37

restrictions

security 33-29

with intercom 33-29

service parameters 33-36

simultaneous with monitoring (figure) 33-22

streaming through the agent IP phone (figure) 33-6

supported devices 33-7

system requirements 33-27

terminology 33-3

turn on IP phone BIB to allow (figure) 33-29

Redirector servlet

configuring 16-11

redundancy

creating for recorders (figure) 33-36

MOH servers 35-9

Web Dialer 16-3

remote destination profiles

associating a directory number 14-42

configuration 14-40

configuration settings (table) 14-43

configuring 14-42

deleting 14-43

finding 14-41

remote destinations

configuration settings (table) 14-50

configuring 14-47, 14-49

deleting 14-49

finding 14-47

reroute direct calls to enterprise number 14-17

Remote Resume

interactions with logical partitioning 31-34

requirements

Call Back 2-6

Cisco Extension Mobility 9-11

Cisco Unified Mobility 14-34

with Cisco Unified Mobility Advantage 15-17

device mobility 19-9

hold reversion 24-8

retry timer Trr example (figure) 34-19

reverse callback

dial-via-office with Cisco Unified Mobility 15-9

reverted calls 24-5

Ringlist.xml file format 18-2

route groups

binding to a local route group 30-4

local

and called party transformations 30-11

and forwarding 30-14

and route plan report 30-14

and supplementary services 30-14

binding a provisioned route group 30-4

called digits transformation (figure) 30-12

described 30-4

installing and activating 30-15

interactions 30-13

introduction 30-3

mixed route list restrictions 30-15

provisioning local offnet access with (figure) 30-8

provisioning local offnet access without (figure) 30-7

provisioning TEHO with (figure) 30-11

provisioning TEHO without (figure) 30-10

restrictions 30-15

routing with 30-5

supported devices 30-13

system requirements 30-13

route lists

and geolocations 23-8

interactions with logical partitioning 31-35

interaction with Presence 36-6

logical partitioning geolocation usage 31-10

route patterns

creating for the recorder (figure) 33-35

route plan report

and local route groups 30-14

routing

simple with local route groups 30-6

RSVP

IPv6 28-19

S

SAF 3-1

SCCP

status notification for DND 20-3

security

Cisco Unified Communications Manager Assistant 11-27, 12-18

IPMASecureSysUser 11-27, 12-18

Presence authorization 36-9

with monitoring feature 33-29

with recording feature 33-29

service parameters

barge 1-16

CDR 32-6

external call transfer restrictions 22-7

for call pickup 6-25

for Cisco Extension Mobility (table) 9-18

for monitoring and recording 33-36

for recording and monitoring (figure) 33-32

MLPP 34-29

Presence 36-13

privacy 1-16

privacy on hold 1-16

Web Dialer 16-6

services

adding the Cisco Extension Mobility service 9-17

supplementary for MLPP 34-33

shared conference bridges and cBarge 1-15

shared lines

and geolocations 23-8

interactions with logical partitioning 31-33

logical partitioning geolocation usage 31-10

MLPP interaction 34-31

single button barge

party entrance tone 1-9

PLAR support 1-12

SIP

DND status notification 20-3

recorder as SIP trunk device 33-16

support for Cisco Extension Mobility 9-7

trunks

creating to point to the recorder (figure) 33-34

URI dialing with Cisco Unified Mobility 14-16

SIP trunks

configuration requirement for logical partitioning 31-21

IPv6 28-13

location conveyance 23-22

logical partitioning interaction with geolocation conveyance 31-19

softkeys

barge 1-7

cBarge 1-8

configuring mobility 14-63

templates for MCID 32-7

SRST

intercom usage 27-6

supplementary services

call forwarding 34-34

call pickup 34-36

call transfer 34-35

hunt pilots and hunt lists 34-36

multiple appearance lines 34-33

overview 34-33

three-way calling 34-35

system remote access

H.323 configuration

no hairpinning 14-56

using hairpinning 14-59

system requirements

call pickup 6-22

T

T.38 Fax

IPv6 28-20

tail end hop off (TEHO)

and local route groups 30-9

TEHO

and local route groups 30-9

templates, softkey

MCID 32-7

TFTP

IPv6 28-15

time-of-day access

with Cisco Unified Mobility

configuration checklist (table) 14-13

described 14-12

important notes 14-14

TLS, securing connection to CTI 37-8

trace settings, Web Dialer 16-14

transfer

external call transfer restrictions 22-1

IPv6 28-20

transfer hold, example with MOH 35-8

transformations

called party with local route groups 30-11

translation patterns

for call display restrictions 4-7

Trr retry timer preemption example (figure) 34-19

trunks

interaction with Presence 36-5

IPv6 and SIP trunks 28-13

selection for MLPP

example (figure) 34-28

explained 34-26

U

unicast

audio sources for MOH 35-13

explained 35-13

URI

dialing with Cisco Unified Mobility 14-16

user hold, example with MOH 35-8

V

video

IPv6 28-20

voice mail

interaction with call display restrictions 4-6

W

Web Dialer

activating 16-5

adding users to standard Cisco Unified Communications Manager end users group 16-12

configuration checklist (table) 16-1

configuring 16-6

configuring application dial rules 16-11

configuring for local language 16-10

configuring Redirector servlet 16-11

creating a proxy user 16-12

installing 16-5

interactions 16-4

interactions and restrictions 16-4

introducing 16-2

locale settings in Microsoft Internet Explorer (figure) 16-10

overview 16-1

partition support 16-10

redundancy 16-3

related topics 16-14

restrictions 16-5

secure TLS connection 16-9

service parameters 16-6

servlet

Redirector 16-3

Webdialer 16-2, 16-6

system requirements 16-4

trace settings 16-14