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Cisco Unified Communications Manager System Guide, Release 7.1(2)
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Index
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Preface
- Understanding Cisco Unified Communications Manager
- Understanding Cisco Unified Communications Manager System Configuration
- Dial Plan Architecture
- User Configuration and Credential Policy
- Media Resources
- Voice Mail and Messaging Integration
- System Features
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Devices and Protocols
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Understanding Cisco Unified Communications Manager Voice Gateways
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Understanding IP Telephony Protocols
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Understanding Session Initiation Protocol
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Understanding Cisco Unified Communications Manager Trunk Types
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Cisco Unified IP Phones
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Understanding Video Telephony
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Computer Telephony Integration
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Cisco ATA 186
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- System Maintenance
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Feedback
Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
See automated alternate routing (AAR)
abbreviated dial
described 44-48
access log 4-3
access privileges
roles 4-2
ad hoc conferences
Advanced Ad Hoc Conference Enabled 25-12
description 25-7
Drop Ad Hoc Conference 25-11
initiating 25-7
limitations 25-14
linear conference linking 25-9
Non-linear Ad Hoc Conference Linking Enabled 25-13
nonlinear conference linking 25-10
party entrance tone 25-15
restrictions for phone that is running SIP 25-13
service parameters 25-11
using cBarge softkey 25-8
using Join softkey 25-8
adjunct licensing 14-3
administrator tools
BAT 48-1
CAR 48-2
Cisco Unified Serviceability 48-1
more information 48-3
overview 48-1
Advanced Ad Hoc Conference Enabled service parameter 25-12
alarms
DHCP 13-4
alternate routing
video 45-15
amwi
described 44-33
analog telephony protocols
CAS 41-5
described 41-3
E&M signaling 41-4
ground-start signaling 41-4
loop-start signaling 41-4
announcements 24-5
announcements (table) 24-5
annunciator
announcements 24-5
announcements (table) 24-5
configuration checklist (table) 24-1
dependency records 24-6
limitations 24-4
more information 24-6
overview 24-1
planning configuration 24-3
system requirements 24-4
tones 24-5
troubleshooting 24-6
understanding 24-2
appliance 1-1
application dial rules
configuration design 19-1
configuration error checking 19-2
more information 19-7
application profiles 21-5
application user
associating devices 21-5
configuration checklist (table) 21-1
more information 21-7
ATA 186 features 47-2
attendant console
See Cisco Unified Communications Manager Attendant Console
audio quality 8-1
authentication
user 20-5
using with credential policy 22-3
automated alternate routing (AAR)
and hunt pilots 17-4
and remote gateways 17-4
described 17-2
dial prefix matrix example (table) 17-3
enable service parameter 17-3
example 17-2
line/DN and AAR groups (table) 17-2
autoregistration
configuration checklist (table) 12-1
described 12-1
more information 12-4
multiple protocol support 12-4
understanding 12-3
B
back to back user agent
SIP 42-25
balanced call processing
explained 6-5
bandwidth
allocation of 8-1
calculations for admission control 8-7
management for video 45-14
used by Cisco Unified Communications Manager 5-9
used by codec types (table) 5-10
barge
described 44-34
Basic Rate Interface (BRI) 40-4, 41-6
BAT 48-1
BLF buttons 44-23
BRI 40-4
Bulk Administration Tool
See BAT
Busy Lamp Field (BLF) buttons 44-23
buttons
directories 44-51
messages 44-51
C
call admission control 5-15
gatekeepers
components 8-12
explained 8-10
in a distributed setting (figure) 8-11
locations
explained 8-4
illustrated (figure) 8-5
overview 8-1
RSVP and IPv6 9-16
trunks 8-10
call completion, QSIG supplementary service
See Cisco Call Back
call control 23-3
call coverage
call forwarding 17-12
described 17-11
hunting 17-12
maximum hunt timer 17-13
personal preferences 17-13
call detail records (CDRs)
described 48-2
video 45-18
call diagnostics and voice quality metrics
described 44-37
call display restrictions
configuring in translation pattern 17-43
call diversion (forwarding), QSIG supplementary service 41-9
called party
transformations settings 17-39
transformations settings (table) 17-40
caller identification
restrictions 17-42
support for device control protocols (table) 17-47
support vs. device control protocols 17-47
types 17-42
call failure, avoiding 28-7
call forward
call forward all
call forward all loop prevention 44-35
CFA destination override 44-35
described 44-35
call forward busy
described 44-36
call forward no answer
described 44-37
call forward no coverage
described 44-37
described 18-9
in multiple voice-mail systems 30-7
multiple voice-mail systems examples 30-7
SIP 42-14
call forward busy
described 44-36
call forwarding
described 17-12
call forward no answer
described 44-37
call forward no coverage
described 44-37
call hold
SIP 42-14
calling line
SIP 42-15
calling name presentation
SIP 42-15
calling party
normalization 17-20
presentation settings 17-42
restriction settings 17-42
transformations 17-35
transformations settings 17-36
transformations settings (table) 17-37, 17-44
calling search spaces
dependency records 15-4
examples 15-3
explained 15-1
guidelines and tips 15-3
list of topics 15-1
more information 15-4
search for phones 44-49
call park
described 44-37
call park Busy Lamp Field (BLF) buttons 44-23
call pickup
call preservation
explained 11-4
scenarios (table) 11-5
call processing
balanced load explained 6-5
by Cisco Unified Communications Manager 2-2
combined with redundancy (figure) 7-4
calls
making and receiving multiple per directory number 18-10
on-hook call transfer 44-44
video 45-4
call select
described 44-39
call transfer
QSIG supplementary service 41-10
SIP 42-14
using hookflash 30-8
call waiting
described 18-10
CAR overview 48-2
Catalyst 4000
4224 voice gateway switch 40-10
access gateway module 40-10
Catalyst 4224 Voice Gateway Switch 40-10
Catalyst 6000
Cisco Communication Media Module 40-9
configuration illustrated (figure) 29-7
FXS analog interface module 40-9
hookflash transfer 40-8
T1/E1 line card 40-8
CDR
described 48-2
CDR Analysis and Reporting (CAR) 48-2
centralized TFTP
configuration tips 10-13
master TFTP server 10-12
overview 10-11
secure clusters 10-13
CFA Destination Override service parameter 18-9, 44-35
channel associated signaling (CAS) 40-4, 41-5
characters, special
configuring 17-21
described (table) 17-26
Cisco ATA 186
configuration checklist (table) 47-1
connecting to Cisco Unified Communications Manager 47-2
more information 47-2
Cisco Call Back
described 41-9
Cisco Catalyst 4000 29-5
Cisco Catalyst 6000 29-6
Cisco Communication Media Module (CMM) 40-9
Cisco Conference Bridge (WS-SVC-CMM) 25-4
Cisco DPA
illustrated (figure) 33-2
integration overview 33-1
more information 33-3
Cisco DSP
more information 29-10
NM-HD supported gateways 29-8
NM-HDV2 supported gateways 29-8
NM-HDV supported gateways 29-8
overview 29-1
supported gateways 29-5
supported routers 29-5
understanding 29-1
Cisco IP Communicator
default phone button template 44-22
described 44-14
Cisco IP SoftPhone profiles 21-7
Cisco Messaging Interface
See CMI
Cisco SIP endpoints
SIP profile 42-32
Cisco TelePresence
described 44-15
Cisco TFTP service
alternate Cisco file servers 10-11
configuration checklist (table) 10-2
list of topics 10-1
more information 10-14
overview 10-1
understanding 10-6
Cisco Unified CM User Options 44-52
Cisco Unified Communications
applications 2-2
call processing 2-2
client 2-3
clients 2-3
components 2-1
configuring system 3-1
infrastructure 2-3
more information 2-4
network 2-4
overview 2-1
support 2-1
supported applications 2-2
Cisco Unified Communications Manager
additional documentation 1-3
bandwidth usage 5-9
benefits 1-2
call processing 2-2
configuration 5-4
CTI redundancy 46-9
groups
configuring 5-5
described 7-2
illustrated (figure) 7-3
introduction 1-1
key features 1-2
more information 1-3
redundancy 7-1
server, configuring 5-3
supported voice codecs 5-9
voice mail connectivity 30-1
Cisco Unified Communications Manager Assistant
softkey templates
described 44-26
Cisco Unified Communications Manager JTAPI
using credential policy 22-4
using user directory 22-4
Cisco Unified Communications Manager TAPI
using credential policy 22-4
Cisco Unified IP Phones
See also phones
12 SP+, described 44-13
30 VIP, described 44-13
3951 44-13
7902, described 44-12
7905, described 44-11
7906, described 44-11
7910, described 44-11
7911, described 44-10
7912, described 44-10
7914 Expansion Module, described 44-9, 44-10
7940, described 44-8
7941, described 44-8
7960, described 44-7
7961, described 44-7
7970, described 44-7
7971, described 44-7
7985, described 44-12
Cisco Unified IP Conference Station 7935, described 44-13
Cisco Unified IP Conference Station 7936, described 44-12
directories button 44-51
features
abbreviated dial 44-48
audible message waiting indicator 44-33
barge 44-34
call diagnostics and voice quality metrics 44-37
call forward all 44-35
call forward busy 44-36
call forward no answer 44-37
call forward no coverage 44-37
call park 44-37
call pickup 44-38
notification 1
call select 44-39
conference linking 44-39
conference list 44-39
connected number display 44-39
described 44-32
device mobility 44-40
directed call park 44-40
direct transfer 44-40
do not disturb 44-40
hold reversion 44-41
immediate divert 44-41
intercom 44-42
IPv6 44-42
join 44-42
log out of hunt groups 44-43
malicious call ID 44-43
mobile connect and mobile voice access 44-43
monitoring and recording 44-43
peer-to-peer image distribution 44-46
privacy 44-34
quality report tool 44-46
secure tone 44-47
service URL 44-47
speed dial 44-48
identifying TFTP server 10-10
messages button 44-51
overview 44-1
SIP
3951, described 44-13
models supported 44-14
supported models
described (table) 44-7
listed 44-6
that are running SIP
default phone button template (advanced) 44-22
default phone button template (basic) 44-22
NTP reference 5-6
that support SIP
PLAR 42-31
Cisco Unified IP Phone Services
configuration checklist (table) 36-1
dependency records 36-4
guidelines and tips 36-3
more information 36-4
overview 36-1
understanding 36-2
Cisco Unified Mobile Communicator
described 44-15
Cisco Unified Personal Communicator
described 44-15
Cisco Unity
configuration checklist (table) 32-1
connections with the phone system (figure) 32-5
messaging integration
description 32-5
overview 32-1
more information 32-7
system requirements 32-4
Cisco VG200 Voice Gateway 40-7
Cisco VG224 Analog Phone Gateway
configuring 40-7
description 40-7
Cisco VG248 Analog Phone Gateway
configuring 40-5
description 40-5
gateway redundancy 40-21
Cisco Wireless IP Phones
7920, described 44-9
clear filter button
phone search 44-50
closest match routing 17-16
clusters
balanced call processing 6-5
communication between 6-4
compared to groups 7-1
configuration checklist (table) 6-1
database replication 6-3
described 6-2
list of topics 6-1
more information 6-6
overview 6-1
CMI redundancy
described 31-4
illustrated (figure) 31-4
CMLocal date/time group 5-7
codecs
bandwidth used per call (table) 5-10
G.711 5-9
G.723 5-9
G.729 5-9
GSM 5-9
supported by Cisco Unified Communications Manager 5-9
video 45-4
wideband 5-9
common device configurations
described 5-15
search for phones 44-50
common phone profiles
described 44-30
communication between clusters 6-4
compression of voice stream 29-3
Computer Telephony Integration
See CTI
conference bridges
ad hoc
described 25-7
annunciator 25-5
configuration checklist (table) 25-1
dependency records 25-19
meet-me
described 25-7
more information 25-20
overview 25-1
performance monitoring 25-20
troubleshooting 25-20
types (table) 25-5
types in Cisco Unified Communications Manager Administration 25-5
conference chaining 25-15
conference devices
Cisco Conference Bridge (WS-SVC-CMM), described 25-4
MTP WS-X6608 DSP service card 25-5
software, described 25-4
understanding 25-2
video, described 25-4
conference linking
described 44-39
conference list
described 44-39
conference routers
described 25-3
conferences
ad hoc
initiating 25-7
limitations 25-14
described 18-10
meet-me
initiating 25-15
limitations 25-15
party entrance tone 25-15
conferencing
across an IP WAN 29-3
hardware-based 29-4
using Cisco DSP 29-1
video 45-16
configuration
Cisco Unified Communications Manager 5-4
files for devices 11-2
settings
checklist (table) 5-1
list of topics 5-1
configuration checklist
MGCP BRI 40-3
connected line, SIP 42-16
connected name identification, SIP 42-16
connected number display
described 44-39
connected party
presentation settings 17-45
restriction settings 17-45
transformations settings (table) 17-46
counters, video bridge 45-17
credential management 21-4
credential policy
bulk administration 22-3
configuration checklist (table) 22-2
credential caching 22-3
credential history 22-4
credentials data migration 22-5
described 22-1
events 22-4
JTAPI/TAPI support 22-4
logs 22-4
more information 22-5
using with authentication 22-3
CTI
application failure 46-10
applications 46-3
configuration checklist (table) 46-1
controlled devices 46-5
CTIManager
described 46-3
redundancy 46-10
dependency records 46-9
IP phones 46-5
IPv6 support 46-9
media termination points 46-4
more information 46-10
ports
route points 46-5
SIP endpoints 42-32
super provider 46-8
user groups 46-7
user management 46-7
D
database replication
described 6-3
repairing 6-3
troubleshooting 6-3
verifying 6-3
data migration user credentials 22-5
date/time groups
CMLocal 5-7
described 5-7
DDI 17-17
See discard digits instructions (DDI)
dependency records
annunciator 24-6
calling search spaces 15-4
Cisco Unified IP Phone Services 36-4
conference bridge 25-19
CTI 46-9
directory numbers
described 18-13
gateways 40-18
media resource group lists 23-10
media resource groups 23-10
MTP 28-8
partitions 15-4
phones
described 44-52
system-level settings 5-18
time periods 16-3
time schedules 16-3
transcoders 26-6
device control protocols and caller identification support (table) 17-47
device mobility
described 44-40
device pools
search for phones 44-50
updating 5-14
devices
accessing TFTP server 10-7
associating to an application user 21-5
associating to an end user 21-6
associating with users 21-5
conference
Cisco Conference Bridge (WS-SVC-CMM) 25-4
software 25-4
understanding 25-2
video 25-4
configuration files 11-2
CTI control 46-5
distributing for redundancy 7-3
firmware loads 11-2
identifying TFTP server 10-9
MTP characteristics 28-7
support
list of topics 11-1
more information 11-6
supported 11-1
transcoders
resetting 26-6
updating firmware loads 11-3
using Cisco TFTP 10-6
using DHCP 10-6
DHCP
alarms 13-4
and devices 10-6
domain name system 13-2
migration 13-3
more information 13-4
server
configuration process 13-3
described 13-1
TFTP 13-3
dial plans
accessing gateways 40-18
dial rules
more information 19-7
overview 19-1
digital signal processor (DSP) 29-1
digital telephony protocols
BRI 41-6
described 41-6
E1 PRI 41-6
QSIG 41-7
T1 PRI 41-6
digit analysis, static
caveats 17-19
configuration tip 17-18
described 17-18
example prior to static digit analysis 17-20
explained 17-19
Unified Communications Manager Assistant example 17-20
directed call park
described 44-40
directories button, configuring 44-51
directory
access 20-3
access for Cisco Unified Communications endpoints 20-6
configuration checklist (table) 20-2, 21-1
extension mobility 21-7
LDAP 5-15
overview 20-1
directory lookup dial rules overview 19-3
directory numbers
active check box 18-8
call forward
no answer ring duration 18-9, 44-37
call forward information display 18-9, 44-35
characteristics 18-3
conference 18-10
configuration checklist (table) 18-1
dependency records
described 18-13
direct transfer 18-11
features
call forward 18-9
call waiting 18-10
listed 18-8
find all directory numbers 18-13
join 18-11
making and receiving multiple calls 18-10
managing 18-8
more information 18-13
overview 18-1
search tips 18-12
shared line appearance 18-4
shared line appearance restrictions 18-7
transfer 18-10
update directory number of all devices sharing this line check box 18-8
direct transfer
discard digits instructions (DDI) 17-17
configuring 17-28
explained (table) 17-28
DND
described 44-40
DNs
See directory numbers
DPA 7630/7610
functionality 33-2
illustrated (figure) 33-2
purpose 33-2
understanding 33-1
Drop Ad Hoc Conference service parameter 25-11
DSCP
marking 45-15
SIP 42-32
DTMF digits
SIP devices 42-12
E
E&M signaling
delay dial 41-5
immediate start 41-5
wink start 41-4
E1 CAS 41-5
E1 Primary Rate Interface (E1 PRI) 41-6
E1 Primary Rate Interface (PRI) 40-4
Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3
end user
associating devices 21-6
configuration checklist (table) 21-1
more information 21-7
enterprise parameters
described 5-18
Effective Access Privileges For Overlapping User Groups and Roles 4-3
user groups 4-3
expansion module
Cisco Unified IP Phone 7914 44-9, 44-10
extension mobility
described 37-1
user device profile 21-7
user directory 21-7
external calls
forwarding 17-13
F
features
call park 34-1
Cisco Unified Communications Manager Assistant 39-1
Cisco Unified IP Phone Services
directed call park 34-1
extension mobility overview 37-1
music on hold (MOH) 27-1
phone button features (table) 44-23
phone login overview 37-1
fields requiring route patterns (table) 17-27
firmware loads
described 11-2
updating 11-3
Foreign Exchange Office (FXO) 40-4, 41-3
Foreign Exchange Station (FXS) 40-4, 41-3
forwarding
internal and external calls 17-13
G
G.711 5-9
G.723 5-9
G.729 5-9
g.clear codec
SIP trunks 42-18
gatekeepers
and call admission control (figure) 8-11
configuration checklist (table) 8-3
configuring 8-12
configuring in Cisco Unified Communications Manager 8-13, 43-5
configuring on the router 8-12
described 8-10
H.323 45-8
gateways
Catalyst 4000 Access Gateway Module 40-10
Catalyst 4224 gateway 40-10
Catalyst 6000 configuration illustrated (figure) 29-7
Catalyst 6000 FXS Analog Interface Module 40-9
Catalyst 6000 T1/E1 and Services Module 40-8
Cisco Communication Media Module 40-9
Cisco IOS H.323 devices 40-10
Cisco voice gateways 40-4
configuration checklist (table) 40-2
dependency records 40-18
failover and fallback 40-19
H.323 devices 40-10
identifying TFTP server 10-9
models (table) 40-11
more information 40-23
overview 40-1
port types (table) 40-11
related to dial plans 40-18
signaling protocols (table) 40-11
standalone
VG200 voice 40-7
VG224 analog phone 40-7
VG248 analog phone 40-5
summary of voice gateways (table) 40-11
timer parameter for video 45-16
trunk interfaces (table) 40-11
ground-start signaling 41-4
groups, Cisco Unified Communications Manager
compared to clusters 7-1
components of 7-2
configuring 5-5
illustrated (figure) 7-3
groups, date/time 5-7
GSM 5-9
H
H.323
call processing 45-8
Cisco IOS gateways 40-10
clients 44-14
configuration notes 45-8
dynamic addressing 45-7
gateways 40-10
IOS gateway redundancy 40-20
registering with gatekeeper 45-8
trunk interaction for video 45-15
used in voice gateways 41-1
video 45-7
hold
viewing held calls on shared lines 18-4
hold reversion
described 44-41
hookflash transfer 40-8
hub-and-spoke topology 8-1
hunting
described 17-12
example 17-12
maximum hunt timer 17-13
personal preferences 17-13
hunt lists
described 17-10
hunt group logoff notification service parameter 17-15
log out of hunt groups 17-14
log out of hunt groups softkey 17-14
non-shared-line operation 17-15
shared-line operation 17-15
hunt pilots
and automated alternate routing 17-4
described 17-11
wildcards 17-25
I
identification services
QSIG supplementary service, described 41-12
immediate divert
described 44-41
Intelligent Bridge Selection 25-16
intercluster communication 6-4
intercluster voice mail 30-2
intercom
described 44-42
internal calls
forwarding 17-13
international escape character +
benefits 17-21
configuring + 17-23
configuring \+ 17-22
gateway and trunk support 17-24
phone support 17-24
speed dial support 17-24
SRST support 17-24
String + on Outbound Calls service parameter 17-24
internet ecosystem 2-1
introduction to Cisco Unified Communications Manager 1-1
IP Phones
See Cisco Unified IP Phones
IP Phone Services
See Cisco Unified IP Phone Services
IP telephony protocols
more information 41-15
understanding 41-1
J
join
party entrance tone 18-11
JTAPI
See Cisco Unified Communications Manager JTAPI
L
LDAP
described 5-15
directory
more information 20-7
overview 20-1
licensing
adjunct devices 14-3
alarms 14-8
and the Cisco CallManager service 14-8
applications 14-3
calculations 14-4
Cisco IP Communicator 14-3
Cisco Unified Mobile Communicator 14-4
Cisco Unified Mobility 14-4
license file
contents 14-5
sample license files 14-5
more information 14-9
overview 14-1
phones 14-2
software license version 14-8
splitting licenses 14-7
starter licenses 14-8
status notification 14-8
linear ad hoc conference linking 25-9
line groups
described 17-10
load, firmware 11-2
load balancing
distributing devices 7-3
explained 6-5
local route groups 17-10
locations
and call admission control (figure) 8-5
and regions 5-11
configuration checklist (table) 8-2, 9-2
described 8-4
interaction with regions 8-6
interaction with regions (figure) 8-7
used in admission control 8-1
video 45-14
logging missed calls for shared lines 18-4
log out of hunt groups
softkey 17-14
loop-start signaling 41-4
M
malicious call ID
described 44-43
master TFTP server
sending files to the master TFTP server 10-12
maximum hunt timer 17-13
media control 23-3
Media Gateway Control Protocol (MGCP) 41-2
media resource group lists
configuration checklist (table) 23-1
dependency records 23-10
described 23-9
media resource groups
configuration checklist (table) 23-1
dependency records 23-10
described 23-8
media resource manager
managing MTPs 28-3
using to manage transcoders 26-3
media resources
call control 23-3
described 23-2
management 23-1
media control 23-3
media resource group lists 23-9
media resource groups 23-8
media termination point control 23-3
more information 23-11
music on hold control 23-4
overview 23-1
redundancy 7-5
unicast bridge control 23-4
media termination points
See MTP
meet-me conferences
description 25-7
initiating 25-15
limitations 25-15
party entrance tone 25-15
messages button 44-51
message waiting
description 30-4
indication 30-4
messaging, Cisco Unity
integration description 32-5
integration overview 32-1
MGCP
BRI
call flow (figure) 40-8
configuring 40-3
described 41-2
gateway redundancy 40-20
migrating phones 44-31
missed calls
logging missed calls for shared lines 18-4
MLPP
described 5-17
Resource Priority Namespace Network Domains 42-20
SIP trunks and VoSIP 42-20
mobile connect and mobile voice access
described 44-43
modifying files 10-14
MOH
described 27-1
MOH control 23-4
monitoring and recording
described 44-43
MTP
avoiding call failure/user alert 28-7
Cisco Unified Communications Manager becomes inactive 28-8
configuration checklist (table) 28-1
control 23-3
CTI 46-4
dependency records 28-8
device characteristics 28-7
failover and fallback 28-8
managing with media resource manager 28-3
more information 28-9
overview 28-1
planning configuration 28-6
resetting registered devices 28-8
SIP 42-3
SIP devices 42-4
supplementary services for a SIP call 42-13
system requirements and limitations 28-7
transcoding services 29-2
types (table) 28-5
understanding 28-2
using transcoders 26-3
WS-X6608 DSP service card 25-5
multisite WAN
using centralized MTP transcoding (figure) 29-4
music on hold
See MOH
N
network video 45-5
NM-HD supported gateways 29-8
NM-HDV2 supported gateways 29-8
NM-HDV supported gateways 29-8
nonlinear ad hoc conference linking 25-10
Non-linear Ad Hoc Conference Linking Enabled service parameter 25-13
normalization
calling party 17-20
NTP SIP 42-32
O
on-hook call transfer 44-44
overview
of Cisco Unified Communications Manager 1-1
of system configuration 3-1
P
parameters
enterprise
described 5-18
Effective Access Privileges For Overlapping User Groups and Roles 4-3
user groups 4-3
service
described 5-18
Maximum Phone FallBack Queue Depth 44-52
Message Waiting Lamp Policy 30-5
partitions
dependency records 15-4
examples 15-3
explained 15-1
guidelines and tips 15-3
list of topics 15-1
more information 15-4
name limitations 15-4
party entrance tone 25-15
conferences 25-15
join 18-11
path replacement
described 41-13
peer-to-peer image distribution
described 44-46
performance monitoring counters
video 45-17
personal preferences 17-13
phone button templates
12 series, default template 44-21
30 SP+, default template 44-21
30 VIP, default template 44-21
7902, default template 44-21
7905 SCCP, default template 44-21
7905 SIP, default template 44-21
7906 SCCP, default template 44-21
7906 SIP, default template 44-21
7910, default template 44-21
7911 SCCP, default template 44-20
7911 SIP, default template 44-20
7912 SCCP, default template 44-20
7912 SIP, default template 44-20
7920, default template 44-20
7931, default template 44-20
7940 SCCP, default template 44-20
7940 SIP, default template 44-20
7941 G-GE SCCP, default template 44-20
7941 SCCP, default template 44-20
7941 SIP, default template 44-20
7960 SCCP, default template 44-19
7960 SIP, default template 44-20
7961 G-GE SCCP, default template 44-19
7961 SCCP, default template 44-19
7961 SIP, default template 44-19
7970 SCCP, default template 44-19
7970 SIP, default template 44-19
7971 SCCP, default template 44-19
7971 SIP, default template 44-19
7985, default template 44-19
analog phone, default template 44-22
ATA 186, default template 44-22
Cisco IP Communicator, default template 44-22
Cisco TelePresence, default template 44-22
conference station 7935, default template 44-21
conference station 7936, default template 44-21
IP-STE, default template 44-22
ISDN BRI Phone, default template 44-22
programmable line keys 44-25
third-party SIP device, default template 44-22
Unified Communicator SIP, default template 44-22
VGC phone, default template 44-22
VGC Virtual, default template 44-22
phone login
described 37-1
phone NTP reference
configuring for phones that are running SIP 5-6
phones
See also Cisco Unified IP Phones
administration tips 44-49
associating with users 44-49
ATA 186 47-2
button templates
default 44-18
described 44-17
guidelines 44-22
listed by model (table) 44-19
Cisco Unified IP Phone Services 36-1
common phone profiles 44-30
dependency records
described 44-52
failover and fallback 44-53
features
Cisco Unified IP 44-33
described (table) 44-23
privacy 44-34
find all phones 44-50
IPv6 support 44-42
licensing 14-2
methods for adding 44-30
migrating 44-31
more information 44-53
prime line support for answering calls 44-44
SCCP configuration checklist (table) 44-2
search by authentication string 44-50
search by calling search space 44-49
search by call pickup group 44-50
search by common device configuration 44-50
search by description 44-49
search by device name 44-49
search by device pool 44-50
search by device protocol 44-50
search by device type 44-50
search by directory number 44-49
search by LSC status 44-50
search by security profile 44-50
search criteria 44-50
search tips 44-49
SIP configuration checklist (table) 44-2
softkey templates
add application 44-27
configure softkey layout 44-27
described 44-26
PLAR
for Cisco phones that support SIP 42-31
for Cisco Unified IP Phones that support SIP 42-31
SIP dial rules 19-7
ports
configuring for SMDI 31-3
CTI
described 44-14
presentation settings
calling party 17-42
connected party 17-45
preservation of calls
explained 11-4
scenarios (table) 11-5
prime line
support for answering calls 44-44
support for voice messaging 30-5
privacy
described 44-34
private line automatic ringdown
See PLAR
privileges
roles 4-2
profiles
Cisco IP SoftPhone 21-7
common phone 44-30
programmable line keys
overview 44-25
protocols
analog telephony 41-3
MGCP 41-2
Session Initiation Protocol (SIP) 41-3
Skinny Client Control Protocol 40-5, 41-2
Skinny Client Control Protocol (SCCP) Gateway Protocol 40-20
Skinny Gateway Protocol 40-18
Q
QoS enforcement 23-5
QSIG
Annex M.1 41-8
basic call feature 41-8
basic call setup 41-8
call completion 41-9
call diversion (rerouting) 41-9
call transfer 41-10
Cisco Unified Communications Manager interface 41-15
compatibility with older versions (ECMA) 41-11
facility selection and reservation 41-11
identification services 41-12
message tunneling 41-8
message waiting indication (MWI) service 41-13
overview 41-7
path replacement 41-13
supplementary services
call completion (Cisco Call Back), described 41-9
call diversion (forwarding) 41-9
call transfer 41-10
identification 41-12
path replacement 41-13
Q signaling
See QSIG
quality of sound 8-1
quality report tool
described 44-46
R
redirecting dial number identification service 42-17
redundancy
and distributed call processing (figure) 7-4
Cisco VG248 40-21
CMI
described 31-4
illustrated (figure) 31-4
CTI and Cisco Unified Communications Manager 46-9
CTIManager 46-10
IOS H.323 gateways 40-20
list of topics 7-1
MGCP gateway 40-20
more information 7-5
of media resources 7-5
support for gateways 40-19
types of 7-1
with distributed call processing 7-3
regions
and call admission control 5-11
and locations 5-11
described 5-7
example (figure) 5-11
interaction with locations 8-6
interaction with locations (figure) 8-7
SIP devices with MTP 42-4
used with admission control 8-6
used with admission control (figure) 8-7
video 45-14
requirements
Cisco Unity 32-4
restriction settings
calling party 17-42
connected party 17-45
RFC4028 session timers 42-30
roles
access privileges 4-2
enterprise parameters 4-3
more information 4-4
overview 4-1
standard 4-4
route groups
described 17-5
local
and called party transformations 17-10
related to dial plans 40-18
route lists
described 17-5
types, example (figure) 17-6
route patterns
closest match routing 17-16
considerations for using 17-6
described 17-6
fields in Cisco Unified Communications Manager (table) 17-27
usage 17-7
using the @ wildcard character 17-16
wildcards 17-25
route plans
and Cisco Analog Access Gateways (figure) 17-9
and Cisco Digital Access Gateways (figure) 17-8
more information 17-48
overview 17-4
report 17-48
understanding 17-1
routers, conference
hardware 25-3
routing
automated alternate
described 17-2
closest match 17-16
log out of hunt groups 17-14
time-of-day 16-1
dependency records 16-3
for end users 16-2
more information 16-3
time periods 16-1
time schedules 16-2
understanding 16-1
RSVP
call detail records 9-23
call transfer (example) 9-20
caveats 9-6
configuration checklist (table) 9-2
configuring 9-8
IPv6 support 9-16
migrating to 9-14
MLPP support (examples) 9-22
more information 9-25
music on hold interaction (example) 9-18
overview 9-3
shared-line support (example) 9-17
troubleshooting
alarms 9-24
performance monitoring counters 9-23
trace 9-24
video support 45-14
S
SCCP auto-registration 12-4
search
by authentication string 44-50
by calling search space 44-49
by call pickup group 44-50
by common device configuration 44-50
by description 44-49
by device name 44-49
by device pool 44-50
by device protocol 44-50
by device type 44-50
by directory number 18-12, 44-49
by LSC status 44-50
by security profile 44-50
for all directory numbers in the database 18-13
for all phones in the database 44-50
for directory numbers 18-12
for phones 44-49
search criteria 44-50
secure tone
described 44-47
security profiles
search for phones 44-50
SIP trunk 42-7
server, Cisco Unified Communications Manager
configuring 5-3
Serviceability
and video 45-16
service parameters
Advanced Ad Hoc Conference Enabled 25-12
Automated Alternate Routing Enable 17-3
blocking transfer capabilities 43-9
call classification 43-9
CFA Destination Override 18-9, 44-35
described 5-18
Drop Ad Hoc Conference 25-11
hunt group logoff notification 17-15
Maximum Phone FallBack Queue Depth 44-52
Message Waiting Lamp Policy 30-5
Non-linear Ad Hoc Conference Linking Enabled 25-13
Show Line Group Member DN in finalCalledPartyNumber CDR Field 17-13
trusted relay point 23-6
service URL
described 44-47
Session Initiation Protocol (SIP)
understanding 42-1
settings
called party transformations
configuring 17-39
explained (table) 17-40
calling party transformations
explained (table) 17-37, 17-44
configuring
checklist (table) 5-1
described 5-1
connected party transformations
explained (table) 17-46
special characters 17-21
shared line appearance
active check box 18-8
described 18-4
logging missed calls to shared line 18-4
restrictions 18-7
update directory number of all devices sharing this line check box 18-8
viewing held calls on shared line 18-4
shared lines
with hunt lists 17-15
signaling protocols, gateway 40-11
Simplified Message Desk Interface
See SMDI
Simplified Message Desk Interface (SMDI) 30-2
SIP
3PCC 42-27
ad hoc conference settings 25-13
B2BUA 42-25
basic calls between SIP endpoints and Cisco Unified Communications Manager 42-11
call forward 42-14
call hold 42-14
call identification services 42-14
calling line and name identification presentation 42-15
call transfer 42-14
Cisco Unified Communications Manager functionality supported by phones that are running SIP 42-30
Cisco Unified Communications Manager support for Cisco SIP endpoints 42-27
configuring trunk for video calls 45-14
connected line and name identification presentation 42-16
description of Cisco Unified Communications Manager and SIP 42-2
dial plans 42-30
diversion header 42-28
DSCP 42-32
DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 42-12
endpoints
CTI support 42-32
supplementary services 42-14
forwarding DTMF digits 42-12
functions and features in Cisco Unified Communications Manager 42-10
join header 42-29
more information 42-35
networking 42-2
network time protocol 42-32
protocol 41-3
PUBLISH
configuration tips 42-23
service parameters 42-24
REFER 42-28
remotecc 42-29
remote party ID (RPID) header 42-28
replaces and referred-by headers 42-28
replaces header 42-28
RFC3261 42-27
RFC3262 42-27
RFC3264 42-27
RFC3265 + dialog package 42-29
RFC3265 + KPML package 42-29
RFC3265 + presence package 42-29
RFC3265 + RFC3842 MWI package 42-29
RFC3311 42-27
RFC3514 42-28
RFC4028 session timers 42-30
RNDIS 42-17
service parameters 42-4
SIP PUBLISH 42-21
softkey handling 42-31
supplementary services 42-13
timers and counters 42-5
trunk configuration checklist (table) 42-1
understanding 42-1
using MTP devices 42-3
video 45-13
SIP autoregistration 12-4
SIP dial rules
dial rule parameters 19-5
dial rule patterns 19-5
overview 19-4
PLAR 19-7
SIP endpoints
overview 42-25
SIP phones
See Cisco Unified IP Phones
SIP profile
Cisco SIP endpoints 42-32
SIP trunks 42-7
SIP standards
Cisco endpoints 42-27
SIP trunks
between Cisco Unified Communications Manager 4.x and 6.x systems 42-8
MLPP for VoSIP 42-20
PUBLISH
configuration tips 42-23
security profiles 42-7
SIP profile 42-7
SIP PUBLISH 42-21
support for secured V.150.1 MoIP 42-20
Skinny Client Control Protocol
described 41-2
used by Cisco VG248 40-5
video 45-13
video bridging 45-13
Skinny Client Control Protocol (SCCP) Gateway Protocol 40-20
Skinny Gateway Protocol 40-18
SMDI
configuration checklist (table) 31-1
integration requirements 31-2
migration with DPA 7630/7610 33-2, 33-3
more information 31-5
port configuration 31-3
PSTN gateway interfaces 30-2
softkeys
log out of hunt groups 17-14
SIP 42-31
softkey templates
call states described (table) 44-28
layout (figure) 44-29
operation 44-29
SoftPhone
See Cisco IP SoftPhone
softphone 44-14
sound quality 8-1
special characters
configuring 17-21
described (table) 17-26
explained 17-25
international escape character + 17-21
speed dial
described 44-48
standard roles 4-4
standards, SIP 42-27
standard user groups 4-4
static digit analysis
caveats 17-19
configuration tip 17-18
described 17-18
example prior to static digit analysis 17-20
explained 17-19
Unified Communications Manager Assistant example with static digit analysis 17-20
supplementary services
initiated by SIP endpoint 42-14
supported devices 11-1
switch-based gateways 40-8
system configuration
for complete IP telephony system
overview 3-1
overview checklist (table) 3-1
more information 3-5
overview 3-1
system-level configuration settings 5-1
T
T1 CAS 41-5
T1 Primary Rate Interface (PRI) 40-4
T1 Primary Rate Interface (T1 PRI) 41-6
telephony, video 45-3
templates, phone button
12 series, default 44-21
30 SP+, default 44-21
30 VIP, default 44-21
7902, default 44-21
7905 SCCP, default 44-21
7905 SIP, default 44-21
7906 SCCP, default 44-21
7906 SIP, default 44-21
7910, default 44-21
7911 SCCP, default 44-20
7911 SIP, default 44-20
7912 SCCP, default 44-20
7912 SIP, default 44-20
7920, default 44-20
7931, default 44-20
7940 SCCP, default 44-20
7940 SIP, default 44-20
7941 G-GE SCCP, default 44-20
7941 SCCP, default 44-20
7941 SIP, default 44-20
7960 SCCP, default 44-19
7960 SIP, default 44-20
7961 G-GE SCCP, default 44-19
7961 SCCP, default 44-19
7961 SIP, default 44-19
7970 SCCP, default 44-19
7970 SIP, default 44-19
7971 SCCP, default 44-19
7971 SIP, default 44-19
7985, default 44-19
analog phone, default 44-22
ATA 186, default 44-22
Cisco IP Communicator, default 44-22
Cisco TelePresence, default 44-22
conference station 7935, default 44-21
conference station 7936, default 44-21
default 44-18
described 44-17
guidelines 44-22
IP-STE, default 44-22
ISDN BRI phone, default 44-22
listed by model (table) 44-19
third-party SIP device, default 44-22
Unified Communicator SIP, default 44-22
VGC phone, default 44-22
VGC Virtual, default 44-22
templates, softkey
add application 44-27
configure softkey layout 44-27
described 44-26
layout (figure) 44-29
operation 44-29
TFTP
alternate Cisco file server fields 10-11
alternate Cisco file servers 10-11
centralized TFTP 10-11, 10-12, 10-13
configuration checklist (table) 10-2
configuration files 11-2
configuration tips
alternate Cisco file server fields 10-13
configuring a redundant or load-sharing TFTP server 10-11
customizing files 10-14
gateways 10-9
IP phones 10-10
list of topics 10-1
master TFTP server 10-12
more information 10-14
multiple cluster environment 10-11
overview 10-1
process overview for Cisco IP phones using SIP 10-4
process overview for SCCP devices 10-3
server
accessing 10-7
identifying 10-9
understanding 10-6
time-of-day routing 16-1
dependency records 16-3
for end users 16-2
more information 16-3
time periods 16-1
time schedules 16-2
understanding 16-1
time periods
dependency records 16-3
explained 16-1
more information 16-3
time schedules
dependency records 16-3
explained 16-2
more information 16-3
time zones 5-7
tones 24-5
tools, administrator
BAT 48-1
CAR 48-2
Cisco Unified Serviceability 48-1
more information 48-3
overview 48-1
transcoders
configuration checklist (table) 26-1
dependency records 26-6
failover and fallback 26-5
managing with media resource manager 26-3
more information 26-7
overview 26-1
performance monitoring 26-7
resetting registered devices 26-6
troubleshooting 26-7
types in Cisco Unified Communications Manager Administration 26-4
understanding 26-2
using as MTPs 26-3
transcoding
centralized MTP and conferencing services (figure) 29-4
IP-to-IP packet 29-3
IP-to-IP packet across trunks 29-4
IP-to-IP packet and voice compression 29-3
using Cisco DSP 29-1
transfer
blocking by using service parameters 43-9
described 18-10
on hook 44-44
transformations
called party 17-35
and local route groups 17-10
translation patterns
and called party transformations settings 17-39
and calling party presentation and restriction settings 17-42
and calling party presentation settings (table) 17-44
and connected party presentation and restriction settings 17-45
and connected party presentation settings (table) 17-46
and route plan report 17-48
non-urgent priority 17-17
urgent priority 17-17
use for failover 17-18
Trivial File Transfer Protocol (TFTP) 10-1
TRP
See trusted relay point
trunk interfaces
E1 CAS 41-5
QSIG 41-7
signaling
E&M 41-4
ground start 41-4
loop start 41-4
trunks
associated route groups 43-10
call classification settings (table) 43-8
configuration 43-5
configuration checklist (table) 8-3, 43-1
configuring in Cisco Unified Communications Manager 8-13, 43-5
configuring on the router 8-12
configuring transfer 43-8
configuring transfer using call classification service parameter 43-9
dependency records 43-10
described 8-10
gatekeeper controlled 43-5
more information 43-10
non-gatekeeper controlled 43-6
overview 43-1
SIP, security profiles 42-7
SIP configuration checklist 42-1
transferring calls 43-8
types
H.225 gatekeeper controlled 43-6
intercluster gatekeeper controlled 43-6
intercluster non-gatekeeper controlled 43-7
overview 43-6
SIP 43-7
trusted relay point
explained 23-5
insertion 23-6
service parameter 23-6
U
unicast bridge control 23-4
Unity
See Cisco Unity
user
application
associating devices 21-5
configuration checklist (table) 21-1
more information 21-7
configure phone features 44-52
end
associating devices 21-6
configuration checklist (table) 21-1
more information 21-7
user alert, avoiding 28-7
user directory
configuration checklist (table) 21-1
extension mobility 21-7
more information 21-7
user groups
CTI 46-7
enterprise parameters 4-3
more information 4-4
overview 4-1
standard 4-4
user management, CTI 46-7
user options
Cisco Unified CM User Options 44-52
user profiles 21-5
V
V.150.1
MoIP support over secured SIP trunks 42-20
video
alternate routing 45-15
and Serviceability 45-16
bandwidth management 45-14
bridge counters 45-17
call details records 45-18
calling routing 45-16
calls 45-4
codecs 45-4
conference control 45-16
conference devices 25-4
configuration checklist (table) 45-2
configuring SIP trunk for calls 45-14
DSCP marking 45-15
gateway timer parameter 45-16
H.323 45-7
locations 45-14
more information 45-18
network 45-5
network example (figure) 45-5
other configuration 45-15
performance monitoring counters 45-17
phone configuration 45-15
regions 45-14
RSVP support 45-14
SIP 45-13
Skinny Client Control Protocol 45-13
Skinny Client Control Protocol bridging 45-13
telephony 45-3
trunk interaction with H.323 client 45-15
understanding 45-1
video phones
Cisco Unified IP Phone 7985 44-12
viewing held calls on shared lines 18-4
voice codecs
bandwidth used per call (table) 5-10
G.711 5-9
G.723 5-9
G.729 5-9
GSM 5-9
supported by Cisco Unified Communications Manager 5-9
wideband 5-9
voice compression 29-3
voice gateways
See gateways
voice mail
access
directly connected 30-2
overview 30-2
call forwarding
in multiple systems 30-7
intercluster trunk, example 30-8
intracluster trunk, examples 30-7
call transfer 30-8
configuring messages button 44-51
connectivity
more information 30-8
to Cisco Unified Communications Manager 30-1
gateway-based 30-2
interfaces
intercluster 30-2
overview 30-1
PSTN gateway 30-1
Skinny Protocol 30-1
message waiting configuration 30-4
message waiting indication 30-4
pilot numbers 30-3
prime line support for 30-5
profiles 30-3
SMDI
configuration checklist (table) 31-1
requirements for integration 31-2
voice messaging
See voice mail
voice quality 8-1
W
wideband 5-9
wildcards
described (table) 17-26
for hunt pilots 17-25
for route patterns 17-25
using @ in route patterns 17-16