Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V -

Index

A

AA 67-13

AAR

configuring 14-1

admission control

implementing with locations 10-1

analog access gateways and ports

adding 58-16

Annunciator 32-1

configuring 32-1

deleting 32-7

finding 32-2

updating 32-5

annunciator

configuration settings (table) 32-9

application dial rules

adding 15-1

configuring 15-1

deleting 15-3

modifying 15-2

reprioritizing 15-4

updating 15-3

application profiles 67-11

autogenerated device profiles

configuring directory numbers 63-12

automated alternate routing groups

adding 14-3

configuration settings (table) 14-6

configuring 14-1

deleting 14-5

finding 14-2

updating 14-4

Automated Attendant (AA) 67-13

auto-registration

configuration settings (table) 11-5

configuring 11-1

disabling 11-4

enabling 11-2

reusing auto-registration numbers 11-9

B

BRI

gateway configuration 58-46

ports, adding 58-11

browsing

Cisco Unified CallManager 1-2

Java Runtime Environment 1-4

security

hypertext transfer protocol 1-4

busy lamp field

configuring 59-38

C

call display restrictions

configuring in device profile default configuration 62-6

configuring in translation pattern 27-15

configuring in user device profile 63-5

phone configuration 59-23

calling search space

configure display in drop-down list box 59-76

calling search spaces

adding 20-3

configuration settings (table) 20-8

configuring 20-1

copying 20-5

deleting 20-6

finding 20-2

updating 20-4

call park

described 41-1

call pickup

adding a group number 43-4, 43-5

assigning directory numbers to a group 43-14

configuring 43-1

deleting a group number 43-7

finding a group number 43-2

group configuration settings (table) 43-9

notification 43-1

updating a group number 43-6

call waiting

configuration settings 59-75

Cisco IP SoftPhone

user information 67-14

Cisco Unified CallManager

adding 3-4

benefits 1-2

browsing into 1-2

component versions 3-12

configuration settings (table) 3-8

configuring 3-1

deleting 3-6

finding 3-1

groups

adding 4-4

configuration overview 4-1

configuration settings (table) 4-8

copying 4-6

deleting 4-7

finding 4-2

updating 4-5

introduction 1-1

key features 1-2

more information 1-8

overview 1-1

server configuration 2-1

updating 3-5

Cisco Unified CallManager Administration Guide

audience xxviii

conventions xxx

organization xxviii

purpose xxviii

related documentation xxix

Cisco Unified CallManager Assistant

configuration wizard for proxy line 30-1

Cisco Unified CallManager subscriber

removing B-1

Cisco Unified IP Phones

adding 59-5

configuration overview 59-1

configuring 59-2

copying existing 59-7

deleting 59-11

directory numbers 59-48

displaying MAC address 59-3

finding and listing 59-46

resetting 59-8

templates, phone button

configuring 64-1

updating 59-10

Cisco Unified IP Phone Services

adding a service 44-4

adding a service parameter 44-9

configuration settings (table) 44-8

configuring 44-1, 59-41

deleting a service 44-6

deleting a service parameter 44-11

dependency records 44-6

finding a service 44-2

parameter settings (table) 44-13

subscribing 59-41

unsubscribing 59-43

updating 59-42

updating a service 44-5

updating a service parameter 44-10

Cisco Unity

failover voice-mail port setup C-4

upgrading to Cisco Unified CallManager 4.0 or later C-2, C-3

user configuration voice mailbox 67-3

voice-mail port adjustments C-1

voice-mail port changes C-1

Cisco Unity voice mailbox

directory numbers 59-54

Cisco Unity voice-mail port

failover C-4

Cisco uOne

MWI device, configuring 52-4

Cisco voice mail

adding a new server and ports 51-1

adding ports 50-4

adding ports with the wizard 51-9

configuring 50-1

configuring message waiting 52-1

configuring port wizard 51-1

configuring profile 54-1

copying ports 50-7

deleting ports 50-5

deleting ports with the wizard 51-11

finding a message waiting number 52-1

finding ports 50-2

port configuration settings (table) 50-9

port wizard device information configuration settings 51-2

port wizard directory number configuration settings 51-5

updating ports 50-6

Cisco voice-mail pilot

configuring 53-1, 53-4

deleting 53-4

finding 53-1

CMLocal date/time group 5-1

common profiles

adding 61-3

configuration settings (table) 61-6

configuring 61-1

copying 61-4

deleting 61-5

finding 61-2

updating 61-3

component versions 3-12

conference bridges

adding a Cisco IOS device 33-11

adding a Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) 33-18

adding a Cisco video conference bridge device 33-14

adding a hardware device 33-8

adding a meet-me number pattern 47-5

adding a software device 33-5

Cisco IOS configuration settings (table) 33-13

Cisco Unified CallManager Conference Bridge (WS-SVC-CMM) configuration settings (table) 33-19

Cisco video configuration settings (table) 33-16

configuring 33-1

copying a meet-me number pattern 47-4

deleting a conference device 33-23

deleting a meet-me number pattern 47-7

finding 33-2

finding a meet-me number pattern 47-1

hardware configuration settings (table) 33-10

software configuration settings (table) 33-7

updating a conference device 33-21

updating a meet-me number pattern 47-6

updating conference bridge parameters 33-24

conventions xxx

CTI

find and list CTI route points configuration pane (figure) 56-6

route points

adding 56-2

configuration settings (table) 56-7

configuring 56-1

deleting 56-3

finding 56-5

modifying 56-2

resetting 56-6

CTI ports

adding 59-5

copying existing 59-7

custom phone button templates

adding 64-4

configuring 7914 expansion module 64-10

deleting 64-7

finding 64-2

modifying 64-6

renaming 64-6

updating 64-9

D

date/time groups

adding 5-4

configuration settings (table) 5-7

configuring 5-1

deleting 5-5

finding 5-2

updating 5-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-2

with non-firmware loads 6-4

dependency records

accessing A-3

buttons A-5

Cisco Unified IP Phone Services 44-6

disabling A-2

enabling A-1

enterprise parameter A-1

overview A-1

route filters 16-10

user device profile 63-9

voice-mail pilot numbers 53-4

voice-mail ports 50-5

voice-mail profile 54-3

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-2

device mobility groups

adding 48-3

configuration settings (table) 48-6

configuring 48-1

copying 48-4

deleting 48-5

finding 48-2

updating 48-3

device mobility info

adding 49-3

configuration settings (table) 49-6

configuring 49-1

copying 49-4

deleting 49-5

finding 49-2

updating 49-3

device pools

adding 8-4

configuration settings (table) 8-7

configuring 8-1

deleting 8-6

finding 8-2

updating 8-5

device profile default

configuring 62-1

device profile defaults

adding 62-2

configuration settings 62-5

deleting 62-3

subscribing a service 62-4

updating 62-3

device profiles

adding a user 63-4

configuring 63-1

configuring directory numbers for autogenerated device profiles 63-12

deleting a user profile 63-9

finding 63-2

updating a user profile 63-8

updating autogenerated profile 63-10

devices

adding 55-2

Cisco Unified IP Phones

configuration overview 59-1

configuring 59-2

configuring 55-1

defining common characteristics 8-1

gatekeepers, configuring 57-1

gateways 58-1

MWI configuration settings (table) 52-5

restarting or resetting 55-2

trunks, configuring 60-1

with non-default firmware loads 6-4

directed call park

described 42-1

directory

Cisco Unity voice mailbox 67-3

supported characters 67-8

directory number

calling search space list 59-76

directory number configuration

creating Cisco Unity voice mailbox 59-54

directory numbers

adding 59-49

call waiting configuration settings 59-75

configuration settings (table) 59-55

configuring 59-48

deleting unassigned 29-4

removing from phone 59-52

updating 59-51

updating unassigned 29-5

document

audience xxviii

conventions xxx

organization xxviii

purpose xxviii

documentation

related xxix

Domain Name System (DNS) 2-1

E

E1 PRI ports 58-10

enterprise parameters

configuring 9-1

configuring for MLA 69-15

dependency records A-1

extension mobility, user information 67-14

external phone number mask 11-7

external route plan wizard

configuring 28-1

confirming the external route plan 28-10

creating an external route plan 28-2

deleting an external route plan 28-12

entering location information 28-5

finishing the external route plan 28-11

generating the external route plan 28-9

providing gateway information 28-7

providing tenant information 28-4

selecting gateways 28-6

setting the routing options 28-2

F

firmware loads, devices with non-default 6-4

functional groups

adding 69-4

deleting 69-6

described 69-3

updating 69-5

FXO ports 58-8

FXS ports 58-6

G

gatekeepers

adding 57-4

configuration settings (table) 57-8

configuring 57-1

deleting 57-5

finding 57-2

modifying 57-6

resetting 57-7

gateways

adding 58-1

analog access configuration settings (table) 58-79

analog access gateway, adding 58-16

BRI configuration settings (table) 58-46

Cisco IOS SCCP gateway configuration settings (table) 58-86

Cisco VG224/VG248 analog gateway, adding 58-18

Cisco VG224/VG248 analog ports, adding 58-18

Cisco VG248 configuration settings (table) 58-84

configuration settings (table) 58-20

configuring 58-1

deleting 58-112

E&M port configuration settings (table) 58-97

E1/T1 configuration settings (table) 58-30

finding and listing 58-100

FSX/FXO configuration settings (table) 58-24

ground start port configuration settings (table) 58-96

H.323, adding 58-15

H.323 configuration settings (table) 58-66

ISDN 58-31

ISDN BRI 58-46

loop start port configuration settings (table) 58-94

MGCP

Cisco IOS, adding 58-3

configuration settings (table) 58-21

FXO ports, adding 58-8

FXS ports, adding 58-6

ports, adding 58-6

T1-CAS ports, adding 58-9

T1 PRI or E1 PRI ports, adding 58-10

MGCP BRI

configuring 58-46

ports, adding 58-11

modifying 58-111

non-IOS, adding 58-14

port configuration settings (table) 58-90

ports, adding 58-16

POTS port configuration settings (table) 58-91

PRI 58-31

providing gateway information using external route plan wizard 28-7

resetting 58-113

restarting 58-113

SCCP

Cisco IOS, adding 58-12

searching

by calling search space 58-105

by description 58-102

by device name 58-100

by device pool 58-106

by device type 58-109

by directory number 58-103

by route group 58-108

searching by route pattern 58-103

selecting using external route plan wizard 28-6

T1-CAS configuration settings (table) 58-59

updating 58-114

Global Directory

advanced search 68-3

basic search 68-1

LDAP 68-1

overview 68-1

group call pickup

adding a group number 43-4, 43-5

assigning directory numbers to a group 43-14

configuring 43-1

deleting a group number 43-7

finding a group number 43-2

group configuration settings (table) 43-9

updating a group number 43-6

groups

Cisco Unified CallManager

configuration settings (table) 4-8

configuring 4-1

date/time

configuration settings (table) 5-7

overview 5-1

H

H.323, adding gateways 58-15

HTTPS

HTTP over secure sockets layer 1-4

hunt lists

adding 25-4

adding line groups 25-5

changing the order of line groups 25-8

configuring 25-1

deleting 25-9

finding 25-2

removing line groups 25-7

hunt pilots

adding 26-4

configuration settings (table) 26-9

configuring 26-1

copying 26-6

deleting 26-7

finding 26-1

updating 26-5

I

introduction to Cisco Unified CallManager 1-1

IP address 2-1

IP Phones, Cisco Unified

configuration overview 59-1

configuring 59-2

IP Phone Services, Cisco Unified

configuring 59-41

subscribing 59-41

unsubscribing 59-43

updating 59-42

ISDN, gateway configuration 58-31

ISDN BRI, gateway configuration 58-46

K

keypad templates, configuring 64-1

L

LDAP parameters 9-1

line groups

adding 24-3

adding devices 24-4

configuration settings (table) 24-9

configuring 24-1

deleting 24-7

finding 24-1

removing devices 24-5

updating 24-6

locations

adding 10-4

configuration settings (table) 10-8

configuring 10-1

deleting 10-6

finding 10-2

resynching bandwidth 10-7

updating 10-5

M

max list box enterprise parameter

calling search space 59-76

media resource group lists

adding 39-4

configuration settings (table) 39-8

configuring 39-1

copying 39-6

deleting 39-7

finding 39-2

updating 39-5

media resource groups

adding 38-4

configuration settings (table) 38-9

configuring 38-1

copying 38-6

deleting 38-7

finding 38-2

updating 38-5

Media Termination Point (MTP) 34-1

meet-me number patterns

adding 47-5

configuration settings (table) 47-8

configuring 47-1

copying 47-4

deleting 47-7

finding 47-1

updating 47-6

MGCP

Cisco IOS, adding 58-3

FXO ports, adding 58-8

FXS ports, adding 58-6

gateways, adding 58-3

non-IOS gateway, adding 58-14

ports, adding 58-6

T1-CAS ports 58-9

T1 PRI or E1 PRI ports, adding 58-10

MGCP BRI

more information 58-46

MTP

adding 34-4

configuring 34-1

deleting 34-7

finding 34-2

hardware configuration settings (table) 34-10

software configuration settings (table) 34-9

updating 34-6

Multilevel Administration (MLA)

adding functional groups 69-4

adding user groups 69-7

adding users to user groups 69-9

assigning privileges to user groups 69-12

deleting functional groups 69-6

deleting user groups 69-8

deleting users from user groups 69-11

described 69-1

enabling 69-2

enterprise parameters, configuring 69-15

exiting 69-16

functional groups 69-3

privileges for a user 69-14

privileges report 69-13

updating functional groups 69-5

user group privileges 69-12

user groups 69-7

MWI

MWI device configuration settings (table) 52-5

MWI device for uOne 52-4

N

nonstandard softkey templates

adding 65-4

adding application softkeys 65-5

finding 65-2

softkey positions 65-6

number patterns, meet-me

adding 47-5

copying 47-4

deleting 47-7

finding 47-1

updating 47-6

O

organization xxviii

other group call pickup

configuring 43-1

overview of Cisco Unified CallManager 1-1

P

parameters

configuring 40-1

configuring for a service 40-2

configuring for MLA 69-15

displaying for a service 40-3

enterprise 9-1

LDAP 9-1

partitions

adding 19-3

configuration settings (table) 19-7

configuring 19-1

deleting 19-5

finding 19-1

searching 19-10

updating 19-4

phone button templates

7914 expansion module 64-10

adding 64-4

configuration settings (table) 64-5

configuring 64-1

deleting 64-7

finding 64-2

modifying 64-6

renaming 64-6

updating 64-9

phones

adding 59-5

Cisco Unified IP Phone Services

adding a service 44-4

adding a service parameter 44-9

configuration settings (table) 44-8

configuring 44-1

deleting a service 44-6

deleting a service parameter 44-11

finding a service 44-2

parameter settings (table) 44-13

updating a service 44-5

updating a service parameter 44-10

configuration settings (table) 59-13

copying existing 59-7

deleting 59-11

directory numbers, configuring 59-48

displaying MAC address 59-3

find and list pane (figure)

deleting 59-12

resetting 59-9

finding and listing 59-46

resetting 59-8

updating 59-10

physical locations

adding 12-3

configuration settings (table) 12-6

configuring 12-1

copying 12-4

deleting 12-5

finding 12-2

updating 12-3

plugins

configuring 70-1

installing 70-2

ports

adding 50-4

copying 50-7

deleting 50-5

finding 50-2

modifying 58-111

updating 58-114

updating Cisco voice mail 50-6

PRI, gateway configuration 58-31

privileges

assigning to user groups 69-12

user groups 69-12

viewing report 69-13

viewing user 69-14

R

regions

adding 7-3

configuration settings (table) 7-8

configuring 7-1

deleting 7-6

finding 7-2

updating 7-5

related documentation xxix

removing

Cisco Unified CallManager subscriber B-1

route filters

adding 16-4

adding clauses 16-8

configuration settings (table) 16-7

configuring 16-1

copying 16-6

deleting 16-10

dependency records 16-10

finding 16-2

operators

described (table) 16-15

explained 16-14

removing clauses 16-9

tags

described (table) 16-12

explained 16-11

updating 16-5

route groups

adding 21-3

adding devices 21-4

configuration settings (table) 21-9

deleting 21-7

finding 21-2

removing devices 21-6

updating 21-6

route lists

adding 22-4

adding route groups 22-6

changing the order of route groups 22-9

configuring 22-1

deleting 22-10

finding 22-2

removing route groups 22-8

route patterns

adding 23-4

configuration settings (table) 23-9

configuring 23-1

copying 23-6

deleting 23-7

finding 23-2

updating 23-5

route plans

confirming using the external route plan wizard 28-10

deleting using the external route plan wizard 28-12

external route plan wizard 28-1

finishing using the external route plan wizard 28-11

generating using the external route plan wizard 28-9

report

configuring 29-1

deleting unassigned directory numbers 29-4

updating unassigned directory numbers 29-5

viewing in a file 29-6

viewing records 29-2

S

SCCP

Cisco IOS, adding 58-12

gateways, adding 58-12

searching using Global Directory 68-1

servers

adding 2-3

configuration settings (table) 2-7

configuring 2-1

deleting 2-5

finding 2-1

updating 2-4

service parameters

configuring 40-1

adding Cisco Unified IP Phone Services 44-9

deleting Cisco Unified IP Phone Services 44-11

updating Cisco Unified IP Phone Services 44-10

configuring for a service 40-2

displaying for a service 40-3

services

Cisco Unified IP Phone configuration settings (table) 44-8

Cisco Unified IP Phone parameter settings (table) 44-13

configuring

adding Cisco Unified IP Phone Services 44-4

deleting Cisco Unified IP Phone Services 44-6

finding Cisco Unified IP Phone Services 44-2

updating Cisco Unified IP Phone Services 44-5

service URL button

adding 59-44

updating 59-45

softkey templates

assigning 65-12

configuring 65-1

deleting 65-9

renaming 65-8

updating 65-11

speed dial

configuration settings (table) 59-37, 59-39, 59-40

speed-dial buttons

configuring 59-36

SRST

adding 13-3

configuration settings (table) 13-8

configuring 13-1

copying 13-5

deleting 13-6

finding 13-2

updating 13-4

subscriber

removing B-1

Survivable Remote Site Telephony (SRST)

configuring 13-1

T

T1-CAS ports, adding 58-9

T1 PRI ports 58-10

time periods

adding 17-3

configuration settings (table) 17-7

configuring 17-1

copying 17-4

deleting 17-6

finding 17-1

updating 17-4

time schedules

adding 18-3

configuration settings (table) 18-8

configuring 18-1

copying 18-5

deleting 18-6

finding 18-2

updating 18-4

time zones 5-1

transcoders

configuration settings (table) 37-9

configuring 37-2, 37-4

copying 37-6

deleting 37-8

overview 37-1

updating 37-5

translation patterns

adding 27-4

configuration settings (table) 27-8

configuring 27-1

copying 27-6

deleting 27-7

finding 27-1

updating 27-5

trunks

adding 60-3

configuration settings (table) 60-8

configuring 60-1

deleting 60-4

finding and listing 60-2

modifying 60-6

resetting 60-7

U

unassigned directory numbers

deleting 29-4

updating 29-5

uOne, Cisco

MWI device, configuring 52-4

user configuration

Cisco Unity voice mailbox 67-3

supported characters 67-8

user device profile

dependency records 63-9

user groups

adding 69-7

adding users 69-9

assigning privileges 69-12

deleting 69-8

deleting users 69-11

described 69-7

privileges 69-12

viewing privileges report 69-13

viewing user privileges 69-14

user ID

searching 59-35

user information

adding a user 67-2

application profiles 67-11

associating devices to a user 67-12

Automated Attendant 67-13

changing a PIN 67-10

changing a user password 67-9

configuration settings (table) 67-5, 70-3

extension mobility 67-14

new user overview 67-1

SoftPhone, Cisco IP 67-14

V

versions of Cisco Unified CallManager components 3-12

video

conference bridges 33-14

voice gateways 58-1

voice mail

adding a new server and ports 51-1

adding ports 50-4

adding ports with the wizard 51-9

configuring 50-1

configuring message waiting 52-1

configuring port wizard 51-1

configuring profile 54-1

copying ports 50-7

deleting ports 50-5

deleting ports with the wizard 51-11

finding a message waiting number 52-1

finding ports 50-2

port configuration settings (table) 50-9

port wizard device information configuration settings 51-2

port wizard directory number configuration settings 51-5

updating ports 50-6

voice-mail pilot

configuration settings (table) 53-6

configuring 53-1, 53-4

deleting 53-4

finding 53-1

voice-mail pilot numbers

dependency records 53-4

voice-mail port adjustments

Cisco Unity C-1

voice-mail port changes

Cisco Unity C-1

voice-mail ports

dependency records 50-5

voice-mail profiles

configuration settings (table) 54-5

copy 54-2

delete 54-3

dependency records 54-3

find 54-1

list 54-1