Table Of Contents

Index

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

admission control 5-1, 19-1

analog gateways 45-3

attendant console 8-1

administration 8-3

Cisco WebAttendant 8-1

hunt groups and pilot points 8-6

audio quality 5-1

auto-registration 4-1

disabling 4-6

enabling 4-2

reusing auto-registration numbers 4-7

B

bandwidth 5-1, 16-1

allocation of 5-1

calculations for admission control 19-4

usage per call 16-1

batch phone operations 46-1

Bulk Administration Tool (BAT) 46-1

C

call admission control 5-1

calling search spaces 22-1

adding 22-1

copying 22-3

deleting 22-4

updating 22-3

call processing, distributed 2-1

Cisco Access gateways 45-3

analog 45-3

digital 45-4

Cisco CallManager 11-1

adding 12-1

configuring 12-1

deleting 12-6

groups, configuring 13-1

server configuration 11-1

starting and stopping 20-1

updating 12-5

Cisco CallManager Group 3-2

Cisco Catalyst 6000 gateways 45-4

DSP services card 45-5

E1/T1 line card 45-5

Cisco IP Phones 46-1

12 SP+, description 46-4

30 VIP, description 46-4

7910, description 46-4

7940, description 46-3

7960, description 46-3

adding 46-7

auto-registration 4-1

batch operations 46-1

configuring 46-5

configuring phone features 46-16

deleting 46-11

device loads for 7-6

directory numbers 46-18

finding and listing 46-15

MAC address, displaying 46-6

resetting 46-12

templates, phone button 47-1

understanding 46-2

updating 46-13

Cisco IP Phone Services 41-1

Cisco Messaging Interface 30-1

adding service 30-5

commonly changed service parameter fields 30-2

configuring trace parameters 30-10

deleting service 30-6

Cisco TAPI Service Provider A-1

activating A-3

configuring A-4

installation and configuration A-1

installing A-1

installing the wave driver A-10, A-12

setting up the client-server configuration A-16

uninstalling A-9

verifying the installation A-14

Cisco Telephony Interface (CTI)

CTI ports 46-5

Cisco Telephony Interface (CTI) route point 42-1

Cisco uOne 43-1

adding ports 43-12

configuring CallManager for uOne 43-1

copying ports 43-19

deleting ports 43-16

MWI device, configuring 43-11

MWI On/Off numbers, setting 43-8

port wizard 43-3

resetting ports 43-17

understanding 43-1

updating ports 43-18

Cisco uOne Port wizard 43-3

adding a new uOne server and ports 43-3

adding ports 43-6

deleting ports 43-7

Cisco VG200 gateway 45-6

configuring FXO ports 45-38

configuring FXS ports 45-35

closest-match routing 6-11

clusters 2-1

compared to groups 3-1

described 2-1

CMI (Cisco Messaging Interface) 30-1

CMLocal Date/Time Group 14-1

communication protocols, gateway 45-1

compression of data 16-1

configuring call park 39-1

adding a number 39-2

assigning directory numbers to a group 40-5

configuring 40-2

configuring call park number 40-2

deleting a group number 40-4

deleting a number 39-4

updating a group number 40-3

updating a number 39-3

configuring call pickup

described 40-1

configuring Cisco TFTP 31-1

configuring command line parameters 31-5

configuring trace parameters 31-9

deleting command line parameters 31-7

deleting service 31-4

inserting service 31-2

configuring conference bridges 33-1

adding a hardware device 33-8

adding a Meet-Me number pattern 33-14

adding a software device 33-6

Ad-Hoc 33-4

deleting a conference device 33-11

deleting a Meet-Me number pattern 33-17

Meet-Me 33-5

two types of conferences 33-3

understanding conference devices 33-2

updating a conference device 33-10

updating a Meet-Me number pattern 33-15

updating conference bridge parameters 33-12

configuring gateways 45-1

configuring media termination point 34-1

adding 34-5

avoiding call failure/user alert 34-4

call hold 34-2

call park 34-2

call transfer 34-2

CiscoIpVoiceMediaStreamingApp 34-1

conferencing 34-2

deleting 34-8

IpVoiceMediaStreamer 34-1

planning MTP configuration 34-3

transcoders 34-1

updating 34-7

configuring route filters 23-1

adding 23-5

adding clauses 23-9

copying 23-7

deleting 23-11

removing clauses 23-10

updating 23-7

configuring route groups 24-1

adding 24-2

adding devices 24-3

deleting 24-7

removing devices 24-5

understanding 24-2

updating 24-6

configuring route lists 25-1

adding 25-6

adding route groups 25-8

changing the order of route groups 25-11

deleting 25-12

removing route groups 25-10

understanding called party transformation settings 25-4

understanding calling party transformation settings 25-2

configuring service parameters 35-1

adding 35-5

adding new service 35-3

deleting 35-9

deleting a service 35-4

updating 35-7

configuring trace 36-1

adding a configuration 36-10

alarm conditions 36-2

components 36-7

deleting a configuration 36-13

deleting a service 36-14

error messages 36-2

event level 36-6

event log 36-7

levels 36-2

options 36-2

output debug string 36-7

recommended settings 36-9

services 36-3

system log 36-7

time 36-3

updating a configuration 36-12

user mask 36-3

configuring transcoder 37-1

configuring 37-3

copying 37-5

deleting 37-6

MTPs 37-1

updating 37-4

Control Center 38-1

starting and stopping services 38-2

using 20-2

CTI ports 46-5

CTI route point 42-1

adding 42-2

deleting 42-4

finding and listing 42-5

modifying 42-3

resetting 42-6

custom phone button templates

adding 47-5

guidelines for creating 47-7

D

data compression 16-1

Date/Time Group 14-1

default settings

for devices 15-1

device defaults 15-1

updating 15-2

device loads 7-6

understanding 7-6

updating 7-7

verifying 7-9

device pool 17-1

adding 17-1

deleting 17-4

updating 17-3

devices 15-1

Cisco uOne ports 43-1

defining common characteristics 17-1

device defaults 15-1

device loads 7-6

gatekeeper 44-1

gateways 45-1

phones 46-1

understanding device support 7-1

DHCP 7-2

understanding 7-2

digital gateways 45-4

directory numbers 46-18

adding 46-19

auto-registration 4-1

configuring 46-18

deleting 46-23

searching 45-46

updating 46-24

discard digits Instructions 6-12

distributed system, configuring 2-3

Domain Name System (DNS) 11-1

E

E1 gateways 45-4

enterprise parameters 18-1

external phone number mask 4-4

external route plan wizard 28-1

confirming the external route plan 28-10

creating an external route plan 28-2

deleting an external route plan 28-11

entering location information 28-5

finishing the external route plan 28-11

generating the external route plan 28-9

providing gateway information 28-8

providing tenant information 28-4

selecting gateways 28-6

setting the routing options 28-2

understanding 6-25

F

FXO 45-38

configuring ports on the Cisco VG200 45-38

Foreign Exchange Office 45-2

FXS 45-35

configuring ports on the Cisco VG200 45-35

Foreign Exchange Station 45-2

G

G.711 16-1

G.723 16-1

G.729 16-1

gatekeeper 44-1

adding 44-1

configuring 44-1

deleting 44-6

modifying 44-7

restarting or resetting 44-6

gateways 45-1

adding 45-7

analog ports 45-27

digital 45-9

H.323 45-23

analog 45-3

Cisco Catalyst 6000 45-4

Cisco VG200 45-6

communication protocols 45-1

configuring 45-35

Cisco VG200 ports 45-35

loop start ports 45-31

ports 45-27

deleting 45-42

digital 45-4

E1 45-4

finding and listing 45-44

H.323 45-6

ISDN 45-10

MGCP 45-21

modifying 45-41

PRI 45-10

resetting 45-42

searching 45-45

station 45-3

T1 45-4

trunk 45-3

updating 45-43

Global Directory

Advanced User Search 49-3

Basic User Search 49-1

Global Directory 49-1

Lightweight Directory Access Protocol (LDAP) 49-1

ground start, configuring ports on MGCP gateway 45-38

group call pickup

adding a group number 40-2

assigning directory numbers to a group 40-5

deleting a group number 40-4

updating a group number 40-3

groups, CallManager

adding 13-2

compared to clusters 3-1

components of 3-2

configuring 13-1

deleting 13-6

updating 13-4

groups, Date/Time 14-1

H

H.225 45-2

H.323 45-2

adding gateways 45-23

gateway 45-6

H.323 clients 46-5

hub-and-spoke topology 5-1

hunt groups 8-6, 32-5

adding members 32-5

configuring 32-5

deleting members 32-9

described 8-6

updating 32-9

viewing 32-9

I

introduction 1-1

IP address 11-1

ISDN, gateway configuration 45-10

K

keypad templates 47-1

L

LDAP directory 9-1

Cisco CallManager directory 9-1

using the embedded directory 9-2

LDAP parameters 18-1

Lightweight Directory Access Protocol (LDAP) 9-1

locations 19-1

adding 19-5

defined 19-1

deleting 19-7

interaction with regions 19-3

updating 19-7

used in admission control 5-1

loop start

configuring gateway ports 45-31

configuring on MGCP gateway 45-40

M

MAC address 46-6

phone 46-6

server 11-2

Media Access Control (MAC) address 11-2

phone 46-6

server 11-2

messaging

Cisco Messaging Interface (CMI) 30-1

Cisco uOne 43-1

MGCP 45-21

adding gateways 45-21

configuring ground start ports 45-38

configuring loop start ports 45-40

Media Gateway Control Protocol 45-2

MWI (message waiting indicator) 43-8

MWI device for uOne 43-11

MWI On/Off numbers 43-8

N

Network Interface Card (NIC) 11-2

O

overview 1-1

P

parameters

enterprise 18-1

LDAP 18-1

partitions 21-1

adding 21-1

deleting 21-2

phone button templates 47-1

12-Series, default template 47-4

30 SP+, default template 47-3

30 VIP, default template 47-4

7910, default templates 47-3

7940, default templates 47-3

7960, default template 47-2

adding 47-5

deleting 47-11

guidelines for creating 47-7

renaming 47-10

understanding 47-1

updating 47-12

phone features 46-16

call forward 46-17

call park 46-17

call pickup 46-18

call waiting 46-17

configuring 46-16

phones 46-1

adding 46-7

auto-registration 4-1

batch operations 46-1

Cisco IP Phone 12 SP+ 46-4

Cisco IP Phone 30 VIP 46-4

Cisco IP Phone 7900 Family 46-2

Cisco IP Phone 7910 46-4

Cisco IP Phone 7940 46-3

Cisco IP Phone 7960 46-3

Cisco IP Phone Services 41-1

configuring 46-5

deleting 46-11

device loads for 7-6

directory numbers 46-18

directory numbers, configuring 46-18

features, configuring 46-16

finding and listing 46-15

MAC address, displaying 46-6

phone button templates 47-1

resetting 46-12

understanding Cisco IP Phones 46-2

updating 46-13

pilot points 8-6, 32-2

adding 32-2

configuring 32-2

deleting 32-4

described 8-6

updating 32-4

viewing 32-4

plug-ins 8-10

Cisco WebAttendant client 8-10

PRI, gateway configuration 45-10

Q

quality of sound 5-1

R

redundancy 3-1

configuring 3-5

types of 3-1

with distributed call processing 3-3

regions 16-1

configuring 16-1

interaction with locations 19-3

used with admission control 19-3

resetting Cisco CallManager 20-1

restarting Cisco CallManager 20-1

route filters

understanding tags 23-2

Route Pattern

considerations for using 6-24

understanding 6-24

route patterns 26-1

adding 26-1

copying 26-5

deleting 26-6

updating 26-4

route pattern wildcards and special characters 6-7

S

server configuration 11-1

services 38-2

Control Center 20-2, 38-2

Telephony Call Dispatcher (TCD) 8-9

shared line appearances 46-25

Skinny Gateway Protocol 45-1

sound quality 5-1

starting and stopping 38-2

station gateways 45-3

T

T1 gateways 45-4

TCD (Telephony Call Dispatcher) 8-9

service parameters 32-18

starting 32-20

TFTP

understanding 7-2

TFTP server 7-3

accessing 7-3

identifying 7-4

time zones 14-1

translation patterns 27-1

adding 27-2

copying 27-5

deleting 27-6

understanding 27-1

updating 27-4

trunk gateways 45-3

U

understanding distributed call processing 2-1

understanding route plans

route plan overview 6-1

understanding 6-1

Understanding Service Parameters

10-1

Cisco CallManager service parameters 10-2

Cisco database layer service parameters 10-29

Cisco IP voice media streaming service parameters 10-28

Cisco messaging interface service parameters 10-22

Cisco telephony call dispatcher service parameters 10-30

Cisco TFTP service parameters 10-20

uOne, Cisco 43-1

port wizard 43-3

user information

adding a user 48-2, 48-3

associate devices 48-2, 48-3

user information 48-1

using route plan report 29-1

viewing all records 29-2

viewing in a file 29-3

V

voice gateways 45-1

voice mail 43-1

Cisco uOne 43-1

voice quality 5-1

W

WebAttendant, Cisco 8-1, 32-1

administration 8-3

client, configuring 32-14

client, installing 32-13

client installation 8-10

client requirements 8-10

configuring CallManager for 8-3

described 8-1

directory database 8-11

hunt groups, configuring 32-5

performance monitors 8-14

phone guidelines 8-4

pilot points, configuring 32-2

pilot points and hunt groups 8-6

redundancy 8-13

TCD service parameters 32-18

Telephony Call Dispatcher (TCD) 8-9

tips and troubleshooting 8-14, 8-16

users, adding 32-10

wausers 8-11

wizards 43-3

Cisco uOne Port wizard 43-3