Table Of Contents
User Guide for Cisco Unified Messaging Release 8.x with IBM Lotus Sametime
Introduction to Cisco Unified Messaging with Lotus Sametime
Reviewing Your Voice Message List
User Guide for Cisco Unified Messaging Release 8.x with IBM Lotus Sametime
Published August 25, 2010The Cisco Unified Messaging with IBM Lotus Sametime plug-in lets you manage your voice messages directly from Lotus Sametime Connect.
This guide contains the following sections:
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Introduction to Cisco Unified Messaging with Lotus Sametime
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Introduction to Cisco Unified Messaging with Lotus Sametime
In the main Lotus Sametime Connect window, your voice messages are displayed in the Cisco Voicemail application panel. From the list, you can play and delete voice messages, as well as chat with other Sametime users who may have left voice messages for you.
The status bar at the bottom of the Voicemail panel indicates whether Lotus Sametime Connect is successfully connected to your voice messages. Any error messages appear in the status bar as hypertext links, which you can select to show information about the errors and how to resolve them.
Reviewing Your Voice Message List
New voice messages are displayed in bold text with the New Message icon. Heard messages are displayed in regular text with the Read Message icon.
The Name column displays the sender with either the name of a Sametime contact or a phone number if the message was left by someone who is not in your Contacts list. When the sender is a Sametime contact, the availability status of the contact is also displayed so you can initiate a Sametime chat.
The Time Received column displays the date and time that you received the voice message.
You can select column headings to sort voice messages by message status, by contact availability, by contact name, and by time received.
You can filter the voice message list to show all messages, heard messages, unheard messages, and deleted messages by selecting the applicable option in the Show list.
You can display a menu of Lotus Sametime Connect and voicemail actions by right-clicking a message. The available actions vary, depending on the message status (heard, unheard, or deleted) and whether the sender is a Sametime contact or unknown.
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Playing Voice Messages
You can play voice messages in the following ways:
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You manage message playback in the Voicemail Player that appears.
If a Sametime contact sent you the voice message, you can right-click the name in the Voicemail Player to display a menu of Lotus Sametime Connect commands.
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Deleting Voice Messages
You can delete voice messages in the following ways:
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Deleted voice messages are moved to the Deleted Messages list. (In the Show list, select Deleted to display these messages.) You can restore any messages that have been marked for deletion by right-clicking them and selecting Undelete Voicemail.
Deleted messages are not removed until you permanently delete them, which you can do in the following ways:
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Note
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2010 Cisco Systems, Inc. All rights reserved.
