Table Of Contents

C - D - I - L - M - O - P - R - S - T - U - V - W - X -

Index

C

CADLink 39

cadlink.exe

troubleshooting 55

Cisco IPCC Express

integrating with 39

CiscoUnifiedCallConnectorfor MicrosoftDynamics CRM client

Confirm Installation window 29

CRM Configuration tab 31

Ignore List tab 30

installation 25

Installation Complete window 34

license agreement 27

Logging tab 32

Microsoft .NET Framework 26

Select Installation Folder window 28

Setup.exe file 26

setup wizard 27

TAPI Configuration Tab 30

CiscoUnifiedCallConnectorfor MicrosoftDynamicsCRM installation order 12

CiscoUnifiedCallConnectorfor MicrosoftDynamics CRM server

Client Configuration tab 19

CRM web 25

dial plan templates 21

Independent Software Vendor (ISV) 25

installation 12

installation confirmation 14

Logging tab 18

Performance Counters tab 16

Phone Number Processor Configuration window 19

Search Configuration tab 17

Server Configuration tab 15, 16

setup wizard 13

Simple Object Access Protocol (SOAP) 16

URL Is Valid message 15

validation error message 15, 16

CiscoUnifiedCallConnectorfor MicrosoftDynamics CRM Server Configuration window

Client Configuration tab 19, 38

Client Configuration tab 19, 38

Confirm Installation window 29

CRM

Configuration tab 31

website 25

D

dial plan templates 21

documentation

audience v

objectives v

organization vi

I

Ignore List tab 30

IIS Virtual Directory 36

independent software vendor 25

Installation Complete window 34

installation prerequisites 11

integrating with Cisco IPCC Express 39

IP Phone Lookup Service 35

L

license agreement 13, 27

Logging tab 18, 32

M

MIBs vii

Microsoft

.NET Framework 11, 26

Business Solution Customer Relationship Management v

CRM 17, 25, 32

Website vi

O

overview 9

P

Performance Counter tab 16

Phone Number Processor Configuration window 19

pops, screen 32, 47

prerequisites vi

R

related information

documents vi

technical assistance vii, 56

websites vi, 55

restrictions 12

S

Search Configuration tab 17

Select Installation Folder window 28

Server Configuration tab 16

Setup.exe file 12, 26

setup wizard 27

Simple Object Access Protocol (SOAP) 16

support aliases vi, 55

T

TAPI 11, 12, 26, 30

configuration tab 30

events 33

Lookup timeout field 30

technical assistance vii, 56

Terminal Services 12

troubleshooting tips 55

U

upgrading 11

V

validation error message 16

Virtual Network Computing 12

W

Windows Performance Monitor 17

X

XML display service 35