Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

Numerics

3rd-party platform agents

policy for use with Cisco Unified Application Environment 1-11

A

adding

connection

Cisco Unified Communications Manager cluster 7-3

Cisco Unified Media Engine 7-3

Cisco Unified Presence 7-3

device pool 7-3

H.323 gateway 7-3

IETF SIP proxy 7-3

Nuance license server 7-3

Nuance server 7-3

connection group

Cisco Unified Media Engine 7-17

CTI device pool group 7-17

H.323 gateway group 7-17

SCCP device pool group 7-17

SIP device pool group 7-17

devices to pool 7-8

group, connection 7-17

partitions 5-7

trigger 5-11

users 4-1

administration guide

audience i-xi

conventions i-xiii

organization of i-xii

related documentation i-xii

administration interface

See Cisco Unified Application Environment Administration

alarms

configuring manager 8-8

setting to ignored 8-9

viewing 8-8

Apache

restarting to enable SSL 3-14

application development

documentation and resources i-xiii

supported deployment 1-2

supported IP telephony functions 1-1

tools 1-3

application environment

See Cisco Unified Application Environment

applications

configuration example 5-3

disabling 5-5

enabling 5-5

installing 5-5

overview 5-1

partitions 5-1

scripts 5-2

triggers 5-2

uninstalling 5-6

updating 5-7

viewing 5-4

viewing details of 5-6

application server

See Cisco Unified Application Server

applying, partitions 5-9

AppServerService.exe.config 3-19, 3-21, 3-23, 3-24

archiving

logs, server 8-2

server logs 8-2

audience, administration guide i-xi

authentication 3-15, 3-16

definition 3-17

Etch Bridge 3-17

management service 3-16

B

backup

SSL certificate and key 3-13

back up, system 9-1

browsers, supported 2-1

C

caution, restoring the system 9-2

certificate, license 2-2

certificate. see SSL

Cisco Security Agent

See CSA

Cisco Unified Application Designer, overview 1-3

Cisco Unified Application Environment

3rd-party platform agents 1-11

Administration

logging in 2-2

menu options 2-2

browsers 2-1

components 1-2

deployment technologies 1-2

deployment topologies 1-3

IP telephony functions 1-1

network port usage 1-8

overview 1-1

plugins, shipped with 6-1

prerequisites 2-1

setting up 2-3

Cisco Unified Application Server 1-2

AppServerService.exe.config 3-19, 3-21, 3-23, 3-24

overview 1-2

production.properties file 3-17

redundancy 3-8

reinitializing 9-3

setting global parameters 3-1, 3-2

Cisco Unified Application Service

mgmt-service-launcher.conf file 3-17

Cisco Unified Communications

node, deleting 7-15

Cisco Unified Communications Manager cluster

adding 7-3

deleting 7-14, 7-15

editing 7-16

searching for 7-1

viewing 7-1

Cisco Unified Media Engine

adding 7-3

disabling 7-16

editing 7-16

overview 1-3

searching for 7-1

setting global parameters 3-3

viewing 7-1

Cisco Unified Media Engine group

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

Cisco Unified Presence

adding 7-3

deleting 7-14

editing 7-16

searching for 7-1

viewing 7-1

claim certificate 2-2

command-line tool, CUAE 1-3

configuring

alarm manager 8-8

logs 8-4

plugins 6-8

trace settings 8-4

connection

adding

Cisco Unified Communications Manager cluster 7-3

Cisco Unified Media Engine 7-3

Cisco Unified Presence 7-3

H.323 gateway 7-3

IETF SIP proxy 7-3

Nuance license server 7-3

Nuance server 7-3

deleting 7-14

disabling 7-16

editing 7-16

searching for 7-1

troubleshooting 10-2

viewing 7-1

connection groups

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

connection string URI 3-22

KeepAlive 3-22, 3-23

MaxPktSize 3-23

plugins 3-19

reconnect delay 3-24

TLS 3-19

conventions

administration guide i-xiii

command i-xiii

text i-xiii

CSA

Cisco Unified Application Environment policy 1-12

CTI device pool

adding 7-3

deleting 7-14

editing 7-16

CTI device pool, monitored

adding 7-3

deleting 7-14

editing 7-16

CTI device pool group

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

CTI route point

adding 7-3

deleting 7-14

editing 7-16

CUAE command-line tool 1-3, 3-15, 3-16, 3-17

TLS connection protocol 3-16

D

data services and protocols, supported 1-2

deleting 7-16

Cisco Unified Communications Manager

cluster 7-15

node 7-15

connection groups 7-21

connections 7-14

device pool 7-14

devices from a pool 7-9

groups, connection 7-21

license 3-7

logs, server 8-2

server logs 8-2

triggers 5-12

users 4-2

deployment topologies 1-3

developer

tools

Cisco Unified Application Designer 1-3

Etch 1-3

developer documentation i-xiii

device pool

adding 7-3

deleting 7-14

editing 7-16

managing devices 7-7

searching for 7-2

viewing 7-2

devices

adding to a pool 7-8

deleting from pool 7-9

editing details 7-8

searching for in a pool 7-8

diagnostics, viewing 8-7

disabling

applications 5-5

connection 7-16

KeepAlive 3-23

partitions 5-9

plugins 6-7

services 8-3

TLS on Etch Bridge 3-19

TLS on management service 3-17

document conventions i-xiii

downloading MIB files 8-8

E

editing

connection groups 7-21

connections 7-16

groups, connection 7-21

users 4-2

enabling

applications 5-5

KeepAlive 3-22

partition 5-9

plugins 6-7

services 8-3

SSL 3-13

encryption

definition 3-17

Etch Bridge 3-17, 3-19

plugins 3-19

Etch

Etch Bridge

disabling TLS 3-19

encryption 3-17

plugin acts as server and client 3-18

max packet size 3-23

reconnect delay 3-24

Etch, overview 1-3

example

AnswerCall application A-14

application configuration 5-3

configuration tasks, performing A-1

deployment, setting up A-1

MakeCall application A-11

route pattern, setting up A-8

sample application

installing A-11

testing A-11

triggers 5-2

extensions, invoking for plugins 6-9

F

FAQs 10-1

frequently asked questions

See FAQs

G

global parameters

Cisco Unified Application Server 3-1, 3-2

Cisco Unified Media Engine 3-3

groups, connection

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

H

H.323 gateway

adding 7-3

deleting 7-14

editing 7-16

searching for 7-1

viewing 7-1

H.323 gateway group

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

H.323 provider 6-2

HTTP provider 6-3

I

IDE 1-3

IETF SIP proxy

adding 7-3

deleting 7-14

editing 7-16

searching for 7-1

viewing 7-1

ignore alarms 8-9

installing

applications 5-5

integrated development environment

See IDE

IP telephony, supported functions 1-1

K

KeepAlive 3-22

disabling 3-23

enabling 3-22

modifying delay and count 3-23

killing

services 8-3

L

license

claim certificate 2-2

deleting 3-7

modes 3-6

Nuance server connection 7-3

overview 3-5

PAK 2-2

statistics 3-6

troubleshooting 10-3

uploading 3-7

logging in 2-2

logs

server

archiving 8-2

deleting 8-2

viewing 8-2

settings, configuring 8-4

M

makecert.exe tool 3-20

management service

using TLS for connections to 3-15

max packet size 3-23

media engine

See Cisco Unified Media Engine

Media Engine provider 6-3

media processing capabilities 1-2

mgmt-service-launcher.conf 3-17

MIB file, downloading 8-8

mode, license 3-6

monitored CTI device pool

adding 7-3

deleting 7-14

editing 7-16

N

Nuance license server

adding 7-3

deleting 7-14

editing 7-16

searching for 7-1

viewing 7-1

Nuance server

adding 7-3

deleting 7-14

editing 7-16

searching for 7-1

viewing 7-1

O

options 3-22

overview

3rd-party platform agents 1-11

applications 5-1

Cisco Unified Application Designer 1-3

Cisco Unified Application Server 1-2

Cisco Unified Media Engine 1-3

Etch 1-3

license 3-5

redundancy 3-8

SSL 3-12

TLS on Etch Bridge 3-17

TLS on Management Service 3-15

P

PAK 2-2

partitions

adding 5-7

applying 5-9

disabling 5-9

enabling 5-9

understanding 5-1

uninstalling 5-10

viewing 5-6

plugins

configuring 6-8

disabling 6-7

enabling 6-7

H.323 provider 6-2

HTTP provider 6-3

invoking extensions 6-9

Media Engine provider 6-3

Presence provider 6-4

SCCP provider 6-5

SIP provider 6-6

Timer provider 6-6

uninstalling 6-8

viewing 6-7

ports

used by Cisco Unified Application Environement 1-8

prerequisites

license, obtaining 2-2

setting up the Cisco Unified Application Environment 2-1

Presence provider 6-4

Product Authorization Key

See PAK

production.properties 3-17

protocols 1-2

providers

See plugins

R

reconnectDelay 3-24

redundancy

overview 3-8

setting up 3-9

reinitializing the server 9-3

related documentation i-xii

restarting

services 8-3

restoring

caution 9-2

system 9-2

S

SCCP

device pool

adding 7-3

deleting 7-14

editing 7-16

provider 6-5

SCCP device pool group

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

scripts

in applications 5-2

viewing 5-6

searching for

connection groups 7-17

connections 7-1

devices in a pool 7-8

users 4-1

server logs

archiving 8-2

deleting 8-2

viewing 8-2

services, managing 8-3

setting trace levels 8-5

setting up

application environment

media engines A-2

Cisco Unified Application Environment 2-3

redundancy 3-9

SIP

device pool

adding 7-3

deleting 7-14

editing 7-16

provider 6-6

SIP device pool group

adding 7-17

deleting 7-21

editing 7-21

searching for 7-17

viewing 7-17

SSL

certificate and key backups 3-13

enabling 3-13

generating certificate and key 3-13

overview 3-12

passphrase protection 3-13

restarting Apache 3-14

uploading certificate and key 3-12

starting, services 8-3

statistics

license, viewing 3-6

usage, viewing 8-7

stopping, services 8-3

supported

application development functions 1-1

browsers 2-1

telephony call control protocols 1-2

system

backing up 9-1

caution restoring 9-2

reinitializing 9-3

restoring 9-2

settings

global parameters 3-1

license 3-4

redundancy 3-8

SSL Management 3-12

T

telephony

call control protocols 1-2

functions, supported 1-1

Timer provider 6-6

TLS

configuration 3-19

connection string URI 3-19

creating a new Etch Bridge certificate 3-20

CUAE command-line tool 3-16

disabling on management service 3-17

Etch Bridge 3-17, 3-19

generating certificate 3-18

management service 3-15

generating certificate 3-16

trace

levels

setting 8-5

settings

configuring 8-4

for troubleshooting 8-4

Transport Layer Security

See TLS

triggers 5-10

adding 5-11

deleting 5-12

examples 5-2

in applications 5-2

updating 5-12

viewing 5-6, 5-10

viewing details 5-11

troubleshooting

using trace settings 8-4

troubleshooting tips 10-2

U

uninstalling

applications 5-6

partitions 5-10

plugins 6-8

updating

applications 5-7

triggers 5-12

usage statistics, viewing 8-7

users

adding 4-1

deleting 4-2

editing 4-2

searching for 4-1

viewing 4-1

V

viewing 5-10

alarms 8-8

application details 5-6

applications 5-4

connection groups 7-17

connections 7-1

devices in a pool 7-8

diagnostics 8-7

groups, connection 7-17

license

modes 3-6

statistics 3-6

logs, server 8-2

partitions 5-6

plugins 6-7

scripts 5-6

server logs 8-2

statistics

license 3-6

usage 8-7

trigger details 5-11

triggers 5-6

users 4-1

W

watchdog server, starting and stopping 8-3