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Table Of Contents
A - B - C - D - E - G - H - I - J - L - M - N - O - P - R - S - T - U - V -
Index
A
accessing, management console 2-2
adding
devices to monitored CTI device pool 3-41
media engines 3-12
media resource group 3-14
subscriber to Cisco Unified Communications Manager 3-42
Unified Communications Manager 3-36
users 3-53
administration guide
audience v
organization of vi
overview v
related documentation vi
alarm management
adding alarm destinations 3-60
configuring alarms 3-59
downloading a MIB file 3-61
ignoring alarms 3-60
overview 3-59
viewing alarms 3-59
alarms
adding 3-60
configuring 3-59
downloading a MIB file 3-61
ignoring 3-60
viewing 3-59
AnswerCall sample application, installing 2-6
application designer, overview 1-4
application environment
configuring component 3-55
deployment topologies 1-5
example deployment scenario 2-6
overview 1-1
prerequisites 2-1
setting up 2-2
application manager component, configuring 3-56
applications
creating partitions 3-4
disabling 3-3
enabling 3-3
installing 3-2
main control panel 3-2
overview 3-2
settings
modifying 3-3
updating 3-4
application server
configuring component 3-55
overview 1-2
supported hardware 1-3
troubleshooting 5-7
archiving, server logs 5-3
audit log, viewing 5-4
B
backing up, system 5-7
browsers, supported for management console 1-4
C
caution
media engine, removing from group 3-16
restoring the system 5-8
certificate
license claim 3-45
SSL
generating 3-50
uploading 3-49
changing, user passwords 3-54
Cisco Unified Application Designer
See application designer
Cisco Unified Application Environment
See application environment
Cisco Unified Application Environment Management Console
See management console
Cisco Unified Application Server
See application server
Cisco Unified Media Engine
See media engine
claim certificate 3-45
cluster interface, configuring component 3-56
components group
applications 3-2
media engines 3-11
overview 3-1
providers 3-16
telephony servers 3-28
configuring
CTI device pool 3-38
CTI manager 3-37
CTI route group 3-36
CTI route point 3-40
H.323 call route groups and gateways 3-34
JTAPI-monitored devices 3-40
local environment parameters 3-52
media engine
firmware address 4-1
password 4-1
monitored CTI device pool 3-40
NIC IP addresses 3-29
SCCP devices 3-42
SIP devices 3-31
SIP trunks 3-30
speech recognition settings 4-3
system parameters 3-43
control panel
accessing 2-2
logging in 2-4
management 1-4
conventions
administrator guide vii
command vii
text vii
core components, configuring
application environment 3-55
application manager 3-56
application server 3-55
cluster interface 3-56
license manager 3-56
logger 3-56
management interface 3-56
provider manager 3-56
router 3-56
telephony manager 3-56
creating
CTI telephony devices 3-35
device pool for SCCP devices 3-42
new partitions 3-5
CTI
Cisco Unified Communications Manager cluster, adding to group 3-36
configuring telephony devices 3-35
device pool
creating 3-38
deleting settings 3-39
managing settings 3-39
viewing 3-38
manager
creating 3-37
deleting 3-38
editing 3-37
route group, creating 3-36
route point, creating 3-40
D
data services and protocols, supported 1-2
defining, trigger parameters 3-7
deleting
CTI device pool settings 3-39
CTI manager 3-38
license 3-48
server logs 5-3
deployment environment, example scenario 2-6
deployment topologies 1-5
disabling
applications 3-3
media engine 3-14
providers 3-18
document conventions vii
E
editing
CTI manager 3-37
media engine parameters 3-13
media resource group 3-15
enabling
applications 3-3
media engine 3-14
end user license agreement 2-3
event log, viewing 5-4
example
AnswerCall application 2-14
application environment, configuring 2-6
configuration tasks, performing 2-7
deployment, setting up 2-7
H.323 gateway
creating 2-7
identifying in Cisco Unified Communications Manager 2-8
MakeCall application 2-10
route pattern, setting up 2-9
sample application
installing 2-10
testing 2-10
trigger parameters 3-10
G
generating SSL certificate and key 3-50
graphs
server metrics 5-4
summary by time 5-6
summary by type 5-6
H
H.323
configuring
call route groups 3-34
gateways 3-34
examples
creating a gateway 2-7
identifying in Cisco Unified Communications 2-8
modifying provider 3-19
HTTP provider, modifying 3-21
I
IDE 1-4
installing
applications 3-2
providers 3-18
sample applications 2-6
integrated development environment
See IDE
IP telephony, supported functions 1-1
J
JTAPI
configuring monitored devices 3-40
CTI device pool, adding devices 3-41
CTI device pool, creating 3-40
provider, modifying 3-21
L
license
claim certificate 3-45
deleting 3-48
details, viewing 3-48
end-user agreement 2-3
manager, configuring component 3-56
overview 3-45
PAK 3-45
statistics 3-47
uploading 3-47
local environment parameters, configuring 3-52
alarms 3-59
core components 3-55
log server 3-58
media engine 4-1
speech recognition 4-2
user accounts 3-53
log
audit, viewing 5-4
event, viewing 5-4
overview 5-1
server
archiving information 5-3
configuration 3-58
deleting information 5-3
viewing 5-1
logger, configuring component 3-56
logging in, management console 2-4
M
main control panel
accessing 2-2
logging in 2-4
management console 1-4
MakeCall sample application, installing 2-6
management console 2-2
components 3-1
local environment parameters 3-52
logging in 2-4
overview 1-4
supported browsers 1-4
system parameters 3-43
viewing log information 5-1
management interface, configuring component 3-56
managing
CTI device pool settings 3-39
user accounts 3-53
MCS servers 1-3
Media Engine
overview 1-3
supported hardware 1-3
media engines
adding 3-12
caution removing from group 3-16
disabling 3-14
editing parameters for 3-13
enabling 3-14
firmware address, configuring 4-1
overview 3-11
password, configuring 4-1
provider, modifying 3-22
removing from system 3-14
resource group
adding 3-14
editing 3-15
removing from 3-16
media processing capabilities, supported 1-2
MIB file, downloading 3-61
modifying
applications 3-3
H.323 provider 3-19
HTTP provider 3-21
JTAPI provider 3-21
media engines 3-22
Presence provider 3-23
providers 3-17
SCCP provider 3-24
SIP provider 3-26
Timer provider 3-27
N
NIC, configuring IP addresses 3-29
NOSR 4-2
Nuance Open Speech Recognizer
See NOSR
O
overview
application designer 1-4
applications 3-2
components group 3-1
license management 3-45
log information 5-1
media engines 3-11
providers 3-16
service control 3-43
SIP 3-29
speech recognition 4-2
SSL management 3-49
statistics 5-4
telephony servers 3-28
P
PAK 3-45
partitions
creating 3-4
creating a new partition 3-5
defining trigger parameters 3-7
planning, for redundancy 2-17
prerequisites
license uploading 3-45
setting up application environment 2-1
Presence provider
modifying 3-23
SIMPLE protocol 3-23
SIP protocol 3-23
Product Authorization Key
See PAK
provider manager, configuring component 3-56
providers
disabling 3-18
installing 3-18
modifying 3-17
H.323 3-19
HTTP 3-21
JTAPI 3-21
media engine 3-22
Presence 3-23
SCCP 3-24
SIP 3-26
Timer 3-27
overview 3-16
viewing 3-17
R
redundancy
planning 2-17
setting up 3-50
reinitializing the server 5-9
related documentation vi
removing
media engine from group 3-16
media engine from system 3-14
speech recognition server 4-3
users 3-55
resource usage, viewing statistics 5-6
restoring
caution 5-8
system 5-8
router, configuring component 3-56
S
SCCP
configuring devices 3-42
adding a subscriber 3-42
device pool, creating 3-42
provider, modifying 3-24
server, reinitializing 5-9
server log
archiving 5-3
deleting 5-3
viewing 5-2
service control, overview 3-43
setting up
application environment 2-2
Cisco Unified Communications Manager clusters 2-5
licenses 2-4
management console 2-2
media engines 2-4
sample applications 2-6
redundancy 3-50
SIMPLE 3-23
SIP
configuring
devices 3-31
IP addresses on NIC 3-29
trunks 3-30
overview 3-29
provider, modifying 3-26
speech recognition
overview 4-2
server, removing 4-3
settings, configuring 4-3
SSL certificate
generating 3-50
overview 3-49
uploading 3-49
statistics
license 3-47
overview 5-4
resource usage 5-6
supported
browsers for management console 1-4
MCS servers 1-3
system
backing up 5-7
caution restoring 5-8
restoring 5-8
system parameters, configuring 3-43
licenses 3-45
redundancy 3-50
service control 3-43
SSL 3-49
statistics 5-4
T
telephony call control protocols, supported 1-2
telephony manager, configuring component 3-56
telephony servers
CTI telephony devices, configuring 3-35
H.323 call route groups and gateways, configuring 3-34
JTAPI-monitored devices, configuring 3-40
main control panel 3-28
overview 3-28
SCCP devices, configuring 3-42
SIP, configuring 3-29
Timer provider, modifying 3-27
trigger parameters
defining 3-7
examples 3-10
troubleshooting, application server 5-7
U
updating, applications 3-4
uploading
licenses 3-47
SSL certificate and key 3-49
user accounts 3-53
adding a user 3-53
changing passwords 3-54
removing 3-55
V
viewing
audit log information 5-4
CTI device pool settings 3-38
event log information 5-4
license
details 3-48
statistics 3-47
log information 5-1
audit logs 5-4
event logs 5-4
server logs 5-2
providers 3-17
server log information 5-2