Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 7.x
Adding Languages to the Cisco Unity Connection 7.x System
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Table Of Contents

Adding Languages to a Cisco Unity Connection 7.x Server

Limit on the Number of Languages Installed

Task List for Adding Languages to a Connection 7.x Server

Determining Whether the LicRegionIsUnrestricted License Tag Is Installed

Downloading Connection 7.x Language Files

Installing Language Files on the Connection 7.x Server

Installing Language Files from a Disc

Installing Languages from a Network Location or from a Remote Server

Changing Language Settings


Adding Languages to a Cisco Unity Connection 7.x Server

This chapter contains the following sections:

•Limit on the Number of Languages Installed

•Task List for Adding Languages to a Connection 7.x Server

•Determining Whether the LicRegionIsUnrestricted License Tag Is Installed

•Downloading Connection 7.x Language Files

•Installing Language Files on the Connection 7.x Server

•Changing Language Settings

Limit on the Number of Languages Installed

Added May 2009

Languages are not licensed, and Cisco Unity Connection does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages.

Information in the Cisco Unity Connection Supported Platforms List (http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html) on the number of minutes of storage available on each server assumes that you have installed no more than five languages.

Task List for Adding Languages to a Connection 7.x Server

Added May 2009

Cisco Unity Connection languages (also known as locales) provide country-specific system prompts, graphical user interfaces, and text-to-speech functionality.

Do the following tasks to download and install languages in addition to English-United States.

1. Review the language-limit information in the "Limit on the Number of Languages Installed" section, if you have not already done so.

2. If you want to use English-United States for the Connection conversation or you want users to be able to create personal call transfer rules: Confirm that the LicRegionIsUnrestricted license tag is included in the licenses installed on the Connection server. See the "Determining Whether the LicRegionIsUnrestricted License Tag Is Installed" section.

3. Download the languages that you want to install. See the "Downloading Connection 7.x Language Files" section.

4. Install the languages that you downloaded in Task 3. See the "Installing Language Files on the Connection 7.x Server" section.

If a Connection cluster is configured, install languages on the publisher server first, then install languages on the subscriber server.

5. Change language settings in Cisco Unity Connection Administration. See the "Changing Language Settings" section.

Determining Whether the LicRegionIsUnrestricted License Tag Is Installed

Added May 2009

To use English-United States for the Cisco Unity Connection conversation or to allow users to create personal call transfer rules, the Connection licenses must include the license tag LicRegionIsUnrestricted. (Licenses without this tag are intended only for use outside the United States.)

If you want to use these features and a Connection license does not include the LicRegionIsUnrestricted tag, install a license that includes the tag. After you install the license, you must restart the Connection server.

If you choose not to install a license that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages (other than English-United States).

Connection demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Installed

Step 1 In Cisco Unity Connection Administration, under System Settings, click Licenses.

Step 2 On the Licenses page, click the name of the first license file.

Step 3 On the View License page, in the File Content box, search for the text "LicRegionIsUnrestricted."

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files: Get a license that contains the tag before you configure languages in Connection.

See the "Managing Licenses" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx.html.

Step 6 Install the license file.

Downloading Connection 7.x Language Files

Added May 2009

To Download Connection 7.x Language Files

Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection, and click the applicable Connection version.

Step 3 On the Select a Software Type page, click Cisco Unity Connection Locale Installer.

Step 4 On the Select a Release page, click the applicable Connection version. The download links for languages appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard disk space for the downloaded files. (The download file sizes appear below the download links.)

The filename for each language is uc-locale-<two-letter language abbreviation>_<two-letter country abbreviation>-<version>.cop.sgn.

Step 6 Click the name of a file to download.

Step 7 On the Download Image page, make note of the MD5 value.

Step 8 Follow the on-screen prompts to complete the download.

Step 9 Repeat Step 6 through Step 8 for each additional Connection language that you want to install.

Step 10 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.

Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet—for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 11 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files, note the following considerations:

•Use the Joliet file system, which accommodates filenames up to 64 characters long.

•If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

•Label the discs "Cisco Unity Connection <version> languages."

Step 12 Delete the downloaded files to free disk space.

Installing Language Files on the Connection 7.x Server

Added May 2009

You can install language files by using a CD or DVD or by accessing the languages files on a remote source. See the applicable section:

•Installing Language Files from a Disc

•Installing Languages from a Network Location or from a Remote Server

Installing Language Files from a Disc

To Install Language Files from a Disc

Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 2 Insert the language DVD into the disc drive.

Step 3 Log on to Cisco Unified Operating System Administration.

Step 4 On the Software Upgrades menu, click Install/Upgrade. The Software Installation/Upgrade window appears.

Step 5 From the Source list, click DVD/CD.

Step 6 In the Directory field, enter the path to the patch file on the CD or DVD.

If the file is in the root directory, or if you created an ISO image DVD, enter a slash (/) in the Directory field.

Step 7 To continue the upgrade process, click Next.

Step 8 Choose the upgrade version that you want to install, and click Next.

Step 9 Monitor the progress of the download.

Step 10 If you want to install another language, click Install Another, and repeat Step 4 through Step 9.

If you do not want to install another language, restart services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. If you installed Japanese, run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.

Installing Languages from a Network Location or from a Remote Server

During this procedure, do not use the web browser controls (for example, Refresh/Reload) while accessing Cisco Unified Operating System Administration. Instead, use the navigation controls in the administration interface.

To Install Languages from a Network Location or from a Remote Server

Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 2 Log into Cisco Unified Operating System Administration by entering its URL in a browser:

http://server-name/cmplatform

where server-name is the name or IP address of the server.

Step 3 On the Software Upgrades menu, click Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 4 In the Source list, click Remote Filesystem.

Step 5 In the Directory field, enter the path to the directory that contains the language file on the remote system.

If the language file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the language file is in the languages directory, you must enter /languages.

If the language file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax:

•Begin the path with a forward slash (/) and use forward slashes throughout the path.

•The path must start from the FTP or SFTP root directory on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 6 In the Server field, enter the server name or IP address.

Step 7 In the User Name field, enter your user name on the remote server.

Step 8 In the User Password field, enter your password on the remote server.

Step 9 In the Transfer Protocol list, click the applicable option.

Step 10 Click Next.

Step 11 Choose the language that you want to install, and click Next.

Step 12 Monitor the progress of the download.

If you lose your connection with the server or close your browser during the installation process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, click Assume Control.

If Assume Control does not display, you can also monitor the language installation with the Real Time Monitoring Tool.

Step 13 If you want to install another language, click Install Another, and repeat Step 3 through Step 12.

If you do not want to install another language, restart services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. If you installed Japanese, run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.

Changing Language Settings

Added May 2009

Table 6-1 lists the documentation that provides information and procedures for changing language settings.

Table 6-1 Documentation for Changing Language Settings 

Language Settings
Documentation

System prompts for all users

The "Language of System Prompts" section in the "Changing Conversation Settings for All Users" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag130.html

System prompts for templates,
or for one or more individual users

The "Phone Language That Users and Callers Hear" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac040.html

Call handlers

The "Changing Phone Language Settings" section in the "Managing Call Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.

Directory handlers

The "Changing Phone Language Settings" section in the "Managing Directory Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.

Interview handlers

The "Changing Phone Language Settings" section in the "Managing Interview Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.

Call routing tables

The "Changing Phone Language Settings" section in the "Managing Call Routing Tables" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.