TIMG Integration Guide for Cisco Unity Connection Release 7.x - Setting Up a Serial (SMDI, MCI, or MD-110) TIMG Integration with Cisco Unity Connection [Cisco Unity Connection]

Table Of Contents

Setting Up a Serial (SMDI, MCI, or MD-110) TIMG Integration with Cisco Unity Connection

Task List to Create a Serial (SMDI, MCI, or MD-110) TIMG Integration

Requirements

Programming the Phone System for a Serial TIMG Integration with Cisco Unity Connection

Setting Up the TIMG Units

Creating an Integration with the Phone System

Setting Up a Serial (SMDI, MCI, or MD-110) TIMG Integration with Cisco Unity Connection

For detailed instructions for setting up a serial (SMDI, MCI, or MD-110) TIMG integration with Cisco Unity Connection, see the following sections in this chapter:

•Task List to Create a Serial (SMDI, MCI, or MD-110) TIMG Integration

•Requirements

•Programming the Phone System for a Serial TIMG Integration with Cisco Unity Connection

•Setting Up the TIMG Units

•Creating an Integration with the Phone System

Task List to Create a Serial (SMDI, MCI, or MD-110) TIMG Integration

Before doing the following tasks to integrate Cisco Unity Connection with the phone system by using the T1 media gateway (TIMG), confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Cisco Unity Connection Installation Guide.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.

2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection."

3. Program the phone system and extensions. See the "Programming the Phone System for a Serial TIMG Integration with Cisco Unity Connection" section.

4. Set up the TIMG units. See the "Setting Up the TIMG Units" section.

5. Create the integration. See the "Creating an Integration with the Phone System" section.

6. Test the integration. See Chapter 6, "Testing the Integration."

7. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See Chapter 7, "Adding New User Template for Multiple Integrations."

Requirements

The serial (SMDI, MCI, or MD-110) TIMG integration supports configurations of the following components:

Phone System

•A phone system that supports the SMDI, MCI, or MD-110 serial protocols.

•T1 digital trunk interface card.

•The firmware must be configured to support T1 line-side signaling.

•T1 CAS connections to the TIMG units by using the FXS/FSO or E&M protocol.

•One or more TIMG units (media gateways).

•The serial data port on the phone system connected to the serial port on the master TIMG unit with an RS-232 serial cable (which is available from Cisco).

Specifications for the serial cable are in Connecting PBX-IP Media Gateway (PIMG) to the Serial Port of a PBX at http://www.dialogic.com/support/helpweb/mg/tn117.htm.

We recommend that the serial cable have the following construction:

–A maximum of 50 feet (15.24 m) in length

–24 AWG stranded conductors

–Low capacitance—for example, no more than 12 pF/ft (39.4 pF/m) between conductors

–At least 65 percent braided shield over aluminized polymer sleeve around conductors

–UL-recognized overall cable jacket insulation with low dielectric constant

–Braided shield fully terminated to and enclosed by a metal connector backshell

–Gold-plated connector contacts

•The voice messaging ports in the phone system connected by T1 digital lines (DS1 or "dry T1" digital lines only) to the ports on the TIMG units.

Caution T1 (or "wet T1") connections to the PSTN must be through an MTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged.

•The TIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.

•If the TIMG units connect to a WAN, the requirements for the WAN network connections are:

–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.

–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.

–No network devices that implement network address translation (NAT).

–A maximum 200 ms one-way network latency.

•The phone system ready for the integration, as described in the documentation for the phone system.

Cisco Unity Connection Server

•Cisco Unity Connection installed and ready for the integration, as described in the applicable Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•A license that enables the applicable number of voice messaging ports.

Centralized Voice Messaging

Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voice mail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity Connection with the Phone System" chapter of the Cisco Unity Design Guide Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg.html.

Programming the Phone System for a Serial TIMG Integration with Cisco Unity Connection

If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Perform Message Notification, do not send calls to it.

Instruct the phone system technician to set up the phone system in the manner as directed in the following procedure.

To Program the Phone System for a Serial Integration with Cisco Unity Connection

Step 1 Program the analog lines connecting to the voice messaging ports on the TIMG units as a multiline hunt group.

Make sure that the phone system sends calls only to Cisco Unity Connection voice ports that are set to Answer Calls. Calls sent to a voice port not set to Answer Calls cannot be answered by Cisco Unity Connection and may cause other problems.

Step 2 Enable hookflash transfer capability on each analog line that connects to the voice messaging ports on the TIMG units.

Step 3 Enable caller ID (via SMDI, MCI, or MD-110) on each subscriber extension.

Step 4 For each subscriber extension, set the call forwarding options to the following:

•Unrestricted source

•Forward when the extension is not answered

•Forward when the extension is busy

Setting Up the TIMG Units

Revised September 4, 2009

Do the following procedures to set up the analog TIMG units (media gateways) that are connected to the phone system.

These procedures require that the following tasks have already been completed:

•The phone system is connected to the TIMG units by using T1 digital lines and the applicable RS-232 serial cable.

•The TIMG units are connected to a power source.

•The TIMG units are ready to be connected to the LAN or WAN.

Caution Because TIMG units have the same default IP address, you must set them up one at a time. Otherwise, you will experience IP address conflicts.

Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the TIMG units.

To Download the TIMG Firmware Update Files for TIMG Units

Step 1 On a Windows workstation with a high-speed Internet connection that will have access to the TIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.

Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and click Cisco Unity Telephony Integration.

Step 3 On the Log In page, enter your user name and password, then click Log In.

Step 4 On the Select a Release page, under Latest Releases, click the most recent release.

Step 5 In the right column, click the version of the firmware for your TIMG units.

Step 6 On the Download Image page, click Download.

Step 7 On the Supporting Document(s) page, click Agree.

Step 8 In the File Download dialog box, click Save.

Step 9 In the Save As dialog box, browse to the Windows workstation that will have access the TIMG units, browse to a directory where you want to save the file, and click Save.

Step 10 In the Download Complete dialog box, click Open. The window for extracting the TIMG firmware update files appears.

Step 11 Click Extract.

Step 12 In the Extract dialog box, browse to the directory where you want the extracted files, and click Extract.

Step 13 Close the window for the extracting application.

To Set Up the TIMG Units (Firmware Version 6.x)

Step 1 On the Windows workstation, add a temporary route to enable access to the TIMG units.

a. On the Windows Start menu, click Run.

b. Enter cmd, and press Enter. The Command Prompt window appears.

c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.

For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.

d. Close the Command Prompt window.

Step 2 Connect a TIMG unit to the network.

Step 3 In the web browser, go to http://10.12.13.74.

Step 4 To log in, enter the following case-sensitive settings.

Table 5-1 Login Settings

Field

Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 5 Click OK.

Step 6 On the System menu, click Upgrade.

Step 7 On the Upgrade page, under Browse for Upgrade File, click Browse.

Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted TIMG firmware update files.

Step 9 Click T1E1_<xx>.app (where <xx> is multiple digits), and click Open.

Step 10 On the Upgrade page, click Install File.

Step 11 After the file is installed, a message prompting you to restart the TIMG unit appears. Click Cancel.

Caution Do not restart the TIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the TIMG unit at this step may prevent the TIMG unit from functioning correctly.

Step 12 Repeat Step 6 through Step 11 for the file T1E1_<xx>.fsh.

Step 13 On the System menu, click Upgrade.

Step 14 On the Upgrade page, under Browse for Upgrade File, click Browse.

Step 15 In the Choose File dialog box, browse to file T1E1_<xx>.msd.

Step 16 Click T1E1_<xx>.msd, and click Open.

Step 17 On the Upgrade page, click Install File.

Step 18 After the file is installed, a message prompting you to restart the TIMG unit appears. Click OK.

Step 19 In the web browser, go to http://10.12.13.74.

Step 20 To log in, enter the following case-sensitive settings.

Table 5-2 Login Settings

Field

Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 21 Click OK.

Step 22 On the Configure menu, click Password.

Step 23 On the Change Password page, enter the following settings.

Table 5-3 Change Password Page Settings

Field

Setting

Old Password

Enter IpodAdmin.

(This setting is case sensitive.)

New Password

Enter your new password.

(This setting is case sensitive.)

Confirm Password

Enter your new password.

(This setting is case sensitive.)

Step 24 Click Change.

Step 25 On the Configuration menu, click Mgmt Protocols.

Step 26 On the Management Protocols page, enter the following settings.

Table 5-4 Management Protocols Page Settings

Field

Settings

E-mail Alarms Enabled

Click No.

SNMP Traps Enabled

Click No.

HTTP Server Enabled

Click Yes.

HTTPs Server Enabled

Click No.

Step 27 Click Submit.

Step 28 On the Configuration menu, click Routing Table.

Step 29 On the Routing Table page, under Router Configuration, click VoIP Host Groups.

Step 30 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.

Table 5-5 First VoIP Host Group Settings

Field

Settings

Name

Accept the default or enter another descriptive name of the VoIP host group.

Load-Balanced

(Cisco Unity Connection without a cluster) Click False.

(Cisco Unity Connection with a cluster configured) Click False.

Fault-Tolerant

(Cisco Unity Connection without a cluster) Click False.

(Cisco Unity Connection with a cluster configured) Click True.

Step 31 For Cisco Unity Connection without a cluster, under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:5060.

For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber Cisco Unity Connection server (the second Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 32 For Cisco Unity Connection without a cluster, continue to Step 34. For Cisco Unity Connection with a cluster configured, under Host List, click Add Host.

Step 33 In the second field, enter the host name or IP address of the publisher Cisco Unity Connection server (the first Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Cisco Unity Connection cluster may not function correctly.

Step 34 Click Submit.

Step 35 On the Configuration menu, click TDM > T1/E1.

Step 36 On the T1/E1 Configuration page, enter the following settings.

Table 5-6 T1/E1 Configuration Page Settings

Field

Settings

Line Settings

Line Mode

Click T1.

Signaling Mode

Click CAS.

Interface Mode

Click Terminal.

T1 Line

Line Encoding

Enter the setting that matches the phone system programming.

Framing

Enter the setting that matches the phone system programming.

Selects Transmit Pulse Waveform

Enter the setting that matches the phone system programming.

T1 CAS Protocol

T1 CAS Protocol

Enter the setting that matches the phone system programming.

Flash Hook

Enter the setting that matches the phone system programming.

Consult Call Dialtone Drop Code

Enter the setting that matches the phone system programming.

Consult Call Proceeding Drop Code

Enter the setting that matches the phone system programming.

Consult Call Busy Drop Code

Enter the setting that matches the phone system programming.

Consult Call Error Drop Code

Enter the setting that matches the phone system programming.

Consult Call Connected Drop Code

Enter the setting that matches the phone system programming.

Consult Call Disconnected Drop Code

Enter the setting that matches the phone system programming.

MWI confirmation Tone

Click No.

CPID Type

Click TypeII_CPID.

Initial Wait for Inband CPID

Enter 100.

Inband CPID Complete Timeout

Enter 300.

Failover Settings

Enable Failover

Click No.

Step 37 Click Submit.

Step 38 On the Configuration menu, click TDM > General.

Step 39 On the TDM General Settings page, enter the following settings.

Table 5-7 TDM General Settings Page Settings

Field

Settings

PCM Coding

Click uLaw.

Minimum Call Party Delay (ms)

Enter 500.

Maximum Call Party Delay (ms)

Enter 2000.

Dial Digit on Time (ms)

Enter 100.

Dial Inter-Digit Time (ms)

Enter 100.

Dial Pause Time (ms)

Enter 2000.

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Outbound Call Connect Timeout (ms)

Enter 10000.

Wait for Ringback/Connect on Blind Transfer

Click Yes.

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Step 40 Click Submit.

Step 41 On the Configuration menu, click TDM > Port Enable.

Step 42 On the TDM Port Enabling page, click No for the ports that you want to disable on the TIMG unit.

Step 43 Confirm that Yes is selected for all other ports on the TIMG unit.

Step 44 Click Submit.

Step 45 On the Configuration menu, click VoIP > General.

Step 46 On the VoIP General Settings page, enter the following settings.

Table 5-8 VoIP General Settings Page Settings

Field

Setting

User-Agent

Host and Domain Name

Enter the domain name of the TIMG unit.

Transport Type

Click UDP.

Call as Domain Name

Click No.

SIPS URI Scheme Enabled

Click No.

Invite Expiration (sec)

Enter 120.

Server

DNS Server Address

Enter the IP Address of the Domain Name Server that the TIMG unit will use.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060.

Registration Expiration (sec)

Enter 3600.

TCP/UDP

UDP/TCP Transports Enabled

Click Yes.

TCP/UDP Server Port

Enter 5060.

Proxy

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10.

Timing

T1 Time

Enter 500.

T2 Time

Enter 4000.

T4 Time

Enter 5000.

Monitoring

Monitor Call Connections

Click No.

Step 47 Click Submit.

Step 48 On the Configuration menu, click VoIP > Media.

Step 49 On the VoIP Media Settings page, enter the following settings.

Table 5-9 VoIP Media Settings Page Settings

Field

Settings

Audio

Audio Compression

Click the preferred codec for audio compression:

•G.711u—The TIMG unit will use only the G.711 mu-law codec.

•G.729AB—The TIMG unit will prefer the G.729 codec but can also use the G.711 mu-law codec.

RTP Digit Relay Mode

Click RFC2833.

Signaling Digit Relay Mode

Click Off.

Voice Activity Detection

Click On.

Frame Size

Click the applicable setting:

•G.711—20

•G.729AB—10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Click the applicable setting:

•G.711—1

•G.729AB—2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Step 50 Click Submit.

Step 51 On the Configuration menu, click VoIP > QOS.

Step 52 On the VoIP QOS Configuration page, enter the following settings.

Table 5-10 VoIP QOS Configurative Page Settings

Field

Settings

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Step 53 Click Submit.

Step 54 On the Configuration menu, click Serial > General.

Step 55 On the Serial Port, COM 1 page, enter the following settings.

Table 5-11 Serial Port, COM 1 Page Settings

Field

Settings

Serial Port Baud Rate

Click the setting that is configured on the phone system.

The default setting is 9600.

Serial Port Parity

Click the setting that is configured on the phone system.

The default setting is None.

Serial Port Data Bits

Click the setting that is configured on the phone system.

The default setting is 8.

Serial Port Stop Bits

Click the setting that is configured on the phone system.

The default setting is 1.

Step 56 Click Submit.

Step 57 On the Configuration menu, click Serial > Switch Protocol.

Step 58 On the Switch Protocol page, enter the following settings.

Table 5-12 Switch Protocol Page Settings

Field

Settings

Serial Port, COM 1

Serial Mode (Master/Slave)

Click the applicable setting:

•Master—Click this setting when this TIMG unit is connected to the data link serial cable from the phone system. There can be only one master TIMG unit in a phone system integration.

•Slave—Click this setting when this TIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave TIMG units in a phone system integration.

Serial Interface Protocol

Click the serial protocol that your phone system uses:

•SMDI

•MCI

•MD110

MCI Message Extension Length

(For MCI protocol only) Click the applicable number of extension digits.

MCI Message Type

(For MCI protocol only) Click the applicable message type.

Cpid Length

Click the applicable setting. Typically, the settings are 7 or 10.

Cpid Padding String

Enter the applicable string or leave this field blank. Typically, the setting is one of the following:

•A string of zeros, where the number of zeros matches the setting of the Cpid Len field.

•A prefix that is provided by the Centrex service.

Voice Mail Port Length

If the setting of the Serial Interface Protocol field is MD-110, enter 2. Otherwise, accept the default of 7.

System Number

Enter the applicable setting. Typically, the setting is 1.

MWI Response Timeout (ms)

Enter 2000.

IP Address of Serial Server

If the TIMG unit is the master, leave this field blank.

If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).

Serial Cpid Expiration (ms)

Enter 5000.

Logical Extension Number

<port number>

If the setting of the Serial Interface Protocol field is MCI or MD-110, enter the extension number for each port on the TIMG unit.

If the setting of the Serial Interface Protocol field is SMDI, enter the logical port number. Typically, the setting is 1 for port 1, 2 for port 2, and so on beginning with the master TIMG unit and continuing through each of the slave TIMG units.

Step 59 Click Submit.

Step 60 On the Configuration menu, click IP.

Step 61 On the IP Settings, LAN1 page, enter the following settings.

Table 5-13 IP Settings, LAN1 Page Settings

Field

Settings

Client IP Address

Enter the new IP address that you want to use for the TIMG unit.

(This is the IP address that you will enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the TIMG units will use.

BOOTP Enabled

If you are using DHCP, click Yes.

If you are not using DHCP, click No.

Step 62 Click Submit.

Step 63 On the Configuration menu, click Tone Detection.

Step 64 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, click Busy and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 65 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 64 c. from the third phone.

Step 66 Click Learn.

Step 67 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Error and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 68 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 67 a.

Step 69 Click Learn.

Step 70 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Ringback and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 71 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 70 a.

Step 72 Click Learn.

Step 73 Click Submit.

Step 74 Hang up the phones that you used in Step 64.

Step 75 On the System menu, click Restart.

Step 76 On the Restart page, click Restart Unit Now.

Step 77 Repeat Step 2 through Step 76 on all remaining TIMG units.

Creating an Integration with the Phone System

After ensuring that the phone system, the TIMG units, and the Cisco Unity Connection server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.

To Create an Integration

Step 1 Log on to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 3 On the Search Phone Systems page, under Display Name, click the name of the default phone system.

Step 4 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 5 If you want to use this phone system for TRaP connections (when users record and playback through the phone in Cisco Unity Connection web applications), check the Default TRAP Switch check box. If you want to use another phone system for TRaP connections, uncheck this check box.

Step 6 Click Save.

Step 7 On the Phone System Basics page, in the Related Links drop-down box, click Add Port Group and click Go.

Step 8 On the New Port Group page, enter the applicable settings and click Save.

Table 5-14 Settings for the New Port Group Page

Field

Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SIP to DMG/PIMG/TIMG in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.

SIP Security Profile

Click 5060.

SIP Transport Protocol

Click the SIP transport protocol that Cisco Unity Connection will use.

IP Address or Host Name

Enter the IP address of the TIMG unit that you are integrating with Cisco Unity Connection.

Port

Enter the SIP port of the TIMG unit that Cisco Unity Connection will connect to. We recommend that you use the default setting.

Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the TIMG unit. Otherwise, the integration will not function correctly.

Step 9 On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box. and click Save.

Step 10 In the Related Links drop-down box, click Add Ports and click Go.

Step 11 On the New Port page, enter the following settings and click Save.

Table 5-15 Settings for the New Ports Page

Field

Considerations

Enabled

Check this check box.

Number of Ports

Enter the number of voice messaging ports that you want to create in this port group.

Note For a Cisco Unity Connection cluster, the Cisco Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the TIMG integration so that this Cisco Unity Connection server can handle all voice messaging traffic for the Cisco Unity Connection cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this Cisco Unity Connection server must have 16 voice messaging ports.

Phone System

Click the name of the phone system that you entered in Step 4.

Port Group

Click the name of the port group that you added in Step 8.

Step 12 On the Search Ports page, click the display name of the first voice messaging port that you created for this phone system integration.

Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

Step 13 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 5-16 Settings for the Voice Messaging Ports

Field

Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Extension

Enter the extension for the port as assigned on the phone system.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

Uncheck this check box. Otherwise, the integration may not function correctly.

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Step 14 Click Save.

Step 15 Click Next.

Step 16 Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.

Step 17 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 18 On the Search Phone Systems page, under Display Name, click the name of the phone system that you entered in Step 4.

Step 19 Repeat Step 7 through Step 18 for each remaining TIMG unit that will be integrated with Cisco Unity Connection.

Note Each TIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses two TIMG units requires two port groups, one port group for each TIMG unit.

Step 20 To create a port group for MWIs, do the following substeps.

Note All MWI requests are handled by the master TIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are "not port specific" (they do not use ports).

a. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.

b. On the Search Port Groups page, click Add New.

c. On the New Port Group page, enter the applicable settings and click Save.

Table 5-17 Settings for the New Port Group Page (MWIs)

Field

Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SIP to DMG/PIMG/TIMG in the drop-down box.

Display Name

Enter a MWI Port Group or another descriptive name for the port group.

SIP Security Profile

Click 5060.

SIP Transport Protocol

Click the SIP transport protocol that Cisco Unity Connection will use.

IP Address or Host Name

Enter the IP address of the master TIMG unit.

Port

Enter the SIP port of the master TIMG unit

Caution This name must match the setting in the TCP/UDP Server Port field on the Configure > SIP page of the TIMG unit. Otherwise, the integration will not function correctly.

d. On the Port Basics page, on the Edit menu, click Advanced Settings.

e. On the Edit Advanced Settings page, under SIP MWI Requests, click Not Port Specific. and click Save.

f. On the Edit menu, click Port Group Basics.

g. Under Port Group, click Reset.

h. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicators check box is checked and click Save.

Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk. Otherwise, skip to Step 25.

Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System Trunk.

Step 23 On the New Phone System Trunk page, enter the following settings for the phone system trunk and click Save.

Table 5-18 Settings for the Phone System Trunk

Field

Setting

From Phone System

Enter the display name of the phone system that you are creating a trunk for.

To Phone System

Enter the display name of the previously existing phone system that the trunk will connect to.

Trunk Access Code

Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.

Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.

Step 25 In the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 26 In the Task Execution Results window, click Close.