Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

A

abbreviated dialing 3

About window, build versions might vary 14

adjunct licensing 9

administration tool

for audio IP address detection 9

for unsupported VPN clients 9

advanced audio settings 11

alarms, displaying 17

application performance

degraded 13

monitoring 19

audience, for this document 9

audio devices

installing 1

selecting and tuning 1, 5

selection for audio modes 5

supported 1

tuning 5

audio formats, supported 12

audio IP address

and Administration Tool 9

auto-detection of 9, 10

reflector web page for 9, 10

resolving problems with 9, 10

with VPN, how detected 9

audio modes, selecting devices for 5

audio port range, selections for 11

audio quality, troubleshooting 1

audio settings

common tuning mistakes 6

configuring advanced 11

for remote use 12

audio tuning wizard

and Windows 2000 14

microphone tuning restrictions 14

using 1, 5

authenticated calls 14

authentication

certificate for device 13

providing Quick Search information to users 13

security profiles 14

signaling 13

auto answer 3

auto-registration

for SIP devices 5

using 6

with TAPS 7

B

background images

See custom background images

background noise, reducing 11

barge 3

BAT, adding Cisco IP Communicator with 8

block external-to-external transfer 3

C

caller ID 3

call-forward alternate party

See CFAP

call forward display, configuring 4

call park 3

call pickup 3

call preferences, displaying 6

calls

authenticated 14

digits not recognized 13

display restrictions 3

Call Statistics screen, viewing locally 13

call waiting 3

CAPF, described 13

CDP 2

Certificate Authority Proxy Function

See CAPF

certificate for device authentication 13

certificate trust list

See CTL 4

CFAP 5

checklist

for configuring after installation 1

for deploying 2

Cisco Call Back 3

Cisco Discovery Protocol

See CDP

Cisco IP Communicator

adding manually 8

auto-registering 6

configuring 1

deploying 2

deploying in SCCP and SIP environments 11

described 1

device web page for 14

methods for adding 6

registering 6

resetting unexpectedly 13

Cisco IP Manager Assistant 4

Cisco IP Telephony Locale Installer 3

Cisco TAC Case Collection tool 2

Cisco Unified Communications Manager

configuring features for 1

directory servers for 9

interaction with Cisco IP Communicator 4

releases supported 5

requirements for Cisco IP Communicator 1

with auto-registration and TAPS 7

with BAT 8

client matter codes

See CMC

client PC

deploying on 4

requirements of 1

CMC 4

codecs

mismatches between IP Communicator and another device 10

poor audio quality with low-bandwidth codecs and cell phones 10

command-line options

allowing SIP devices to auto-register 5

displaying a dialog box that users must manually dismiss 6

for the MSI package 4

installing a language locale 5

specifying a device name

free-form 5

free-form and TFTP server addresses 5

network interface 5

network interface and TFTP server addresses 5

specifying a TFTP server

multiple 5

single 5

specifying device name with 7

specifying network interface with 7

common tuning mistakes 6

conference 4

configurable call forward display 4

configuration files

cnf.xml, described 6

CTLFile.tlv, described 5

damage to 6

described 7

requesting at startup 6

requests for 7

types generated by TFTP server 8

xmldefault.cnf.xml, described 6

configuration server, locating at startup 5

conventions, use of 10

credentials

for Quick Search 13

providing to users 13

CTL file

and TLS connection 7

described 13

erasing 19

information displayed in Cisco IP Communicator 8

request for it during startup process 5

CTL File screen 8

custom background images

configuring 5

described 3

List.xml file format requirements 4

PNG file requirements 5

custom phone rings

described 1

PCM file requirements 2

D

debug messages, displaying 17

deployment

checklist 2

methods 3

tools

for software updates 6

using 4

detailed logs, described 4

device authentication 13

device information

displaying call preferences 6

displaying line settings information 5

displaying SIP configuration information 4

viewing from web page 15

viewing locally 2

device logs, viewing remotely 17

device names

and docking station 8

and laptops 8

and MAC address 7

and network interface 7

and wireless interface 8

derivation of 7

for switching between SCCP and SIP configurations 12

selecting

after disabled or removed interface 8

described 7

multiple network interfaces 8

shared PCs 8

specifying

free-form name with command-line options 5

network interface with command-line options 5

troubleshooting 7

DHCP

at startup 5

described 2

dialing rules

for Quick Search 14

for SIP 8

directories

button 8

configuring 8

integrating 9

directory numbers, assigning

manually 8

with auto-registration 6

with BAT 8

with TAPS and auto-registration 7

directory search methods, overview 8

directory wizard

configuring Quick Search with 10

tips for configuring 11

direct transfer 4

disk space, insufficient 5

docking stations, and network interfaces 8

do not disturb 4

Dynamic Host Configuration Protocol

See DHCP

E

echoes, resolving problems with 11

enable logging setting 4

Ethernet interface, and device name 8

executable installer, using 2

Extensible Markup Language

See XML

F

FAC 4

features, described 1

firewalls, selecting port range for 11

forced authorization codes

See FAC

forward 4

G

getIP.asp, creating for audio IP address detection 9

group call pickup 4

guide, conventions 10

H

hardware requirements 1

headsets

See audio devices

hold 4

HTTP

use of 3

HyperText Transfer Protocol

See HTTP

I

idle display, configuring 6

immediate divert 4

information needed by users 1

installation

adding devices to the database 6

checklist 2

client PC requirements 1

network requirements 1

prerequisites 1

requirements 1

installer packages, described 3

internal web server, disabling 14

IP, described 3

J

join 4

L

language locale

prompted for during installation 4

specifying with command-line option 5

languages, support for 3

laptops, and network interfaces 8

LDAP

and personal directories 15

use of 3

with Quick Search 9

licensing, adjunct

configuring 9

described 9

restrictions 9

Lightweight Directory Access Protocol

See LDAP

line buttons, templates for 6

line settings, displaying 5

local configuration, understanding 13

localization, installing Cisco IP Telephony Locale Installer 3

Locally Significant Certificate

See LSC

local settings access, disabling 13

locked configuration options

described 18

locked padlock icon 18

unlocking 18

logging, enabling 4

logs

capturing detailed 4

collecting when the application crashes 3

low bandwidth

and digital cell phones 10

enabling 12

LSC

described 12

does not install issue 8

M

MAC address

and device name 7

and network interface 7

malicious caller identification

See MCID

MCID 5

meet-me conference 5

message waiting 5

Microsoft Windows Installer package (MSI), using 2

MLPP 5

model information 7

multilevel precedence and preemption

See MLPP

music-on-hold 5

N

network, disabling settings 13

Network Configuration web page 16

networking protocols

BootP 2

CDP 2

DHCP 2

HTTP 3

IP 3

LDAP 3

RTP 3

SCCP 3

SDP 3

SIP 3

TCP 3

TFTP 4

TLS 4

UDP 4

XML 4

network interface

and device name 7

and docking stations 8

and laptops 8

and MAC address 7

Ethernet 8

removing or disabling 7

selecting 7

specifying with command-line options 7

troubleshooting 7

wireless 8

network requirements, for installing 1

noise suppression 11

O

one-way audio

resolving problems with 11

with unsupported VPN clients 9

operational information

overview 1

viewing locally 2

viewing remotely 14

P

passwords, providing to users 13

PCM

custom ring type file requirements 2

described 1

PC requirements 1

performance, improving for remote users 12

performance degraded from detailed logs 4

performance monitoring 19

personal address book service

configuring 15

using Quick Search with 15

using synchronizer with 15

personal directories 15

personal fast dial service 15

phone button templates, modifying 6

phone load information 7

phone screen

configuring idle display 6

configuring images 3

platform requirements 1

port range, selecting 11

post-installation tasks

recommended 3

required 2

privacy 5

privileges

for deploying 3, 4

Problem Reporting Tool

caveats for roaming users 3

described 3

protocols

call control running on Cisco IP Communicator 7

supported 2

pulse code modulation

See PCM

Q

QoS

network modifications to prioritize voice traffic 8

restricted range of RTP ports 11

QRT 5

described 2

softkey 5, 3

quality of service

See QoS

Quality Reporting Tool

See QRT

Quick Search

described 9

dialing rules for 14

resolving problems with 13

specifying authentication information for 13

specifying credentials for 13

supported releases 11

with external directories 12

with the personal address book service 15

R

Real-Time Transport Protocol

See RTP

redial 5

registration

failure 6, 7

methods of 6

preparing for 2

with auto-registration 6

with BAT 8

with TAPS 7

remote configuration, versus local 13

remote use, settings for 12

ring activity 5

ringer

customizing 3

selecting devices for 5

RingList.xml

described 1

file format requirements 2

route patterns, with Quick Search 14

RTP

described 3

selecting audio port range 11

S

SCCP

converting existing IP Communicator installation to 11

described 3

using a device name to switch to SIP 12

SDP, described 3

secondary licensing

See licensing, adjunct

security

CTLFile.tlv, described 5

resolving

configuring IP error message 9

LSC does not install on client PC 8

registration rejected, security error message 8

security and cryptographic features 11

security configuration information, described 7

security features

CAPF, described 13

configuring with Release 4.x 15

configuring with Release 5.x 16

CTL file, described 13

function of 12

list of related topics 19

locked padlock icon 18

LSC, described 12

supported 13

verifying the configuration 18

services

adding or deleting 8

button 9

configuring 7

description 5

subscribing to 8

Services URL button 5

Session Description Protocol

See SDP

Session Initiation Protocol

See SIP

settings button, disabling 13

shared location, deploying to a 3

shared PC

specifying device name for 8

specifying network interface for 8

specifying TFTP server for 7

signaling authentication 13

SIP

allowing auto-registration with command-line options 5

converting

existing IP Communicator installation to 11

new IP Communicator installation to 10

described 3

dialing rules 8

using a device name to switch to SCCP 12

SIP configuration information, displaying 4

Skinny Client Control Protocol

See SCCP

softkey templates, configuring 7

software

download site 6

software deployment tool

described 4

for updates 6

speed dial

described 5

templates for 6

SRST, IP address of router 9

startup

configuration tasks after 1

configuring audio devices after 5

improving performance for remote users 12

overview of 5

resolving problems with 5

resolving when unresponsive or slow 6

selecting device name after 7

selecting network interface after 7

specifying TFTP server after 6

statistics

call 13

sound sample mismatch 10

streaming 18

Status menu 9

Status Messages

screen, viewing locally 9

web page, viewing remotely 17

streaming statistics, viewing remotely 18

Survivable Remote Site Telephony

See SRST

T

TAC Case Collection tool 2

TAPS, with auto-registration 7

TCP, described 3

telephony features

abbreviated dialing 3

auto answer 3

barge 3

block external-to-external transfer 3

call display restrictions 3

caller ID 3

call park 3

call pickup 3

call waiting 3

Cisco Call Back 3

Cisco IP Manager Assistant 4

client matter codes 4

conference 4

configurable call forward display 4

direct transfer 4

do not disturb 4

forced authorization codes 4

forward 4

group call pickup 4

hold 4

immediate divert 4

join 4

malicious caller identification 5

meet-me conference 5

message waiting 5

multilevel precedence and preemption 5

music-on-hold 5

overview of 2

privacy 5

Quality Reporting Tool 5

redial 5

ring activity 5

services 5

Services URL button 5

speed dial 5

Time-of-Day Routing 6

transfer 6

video support 6

voice messaging system 6

TFTP

at startup 5

described 4

use of 5

TFTP server, specifying 6

third-party headsets and handsets 2

Time-of-Day Routing 6

TLS

described 4

establishing a connection 7

tools

Problem Reporting 3

Quality Report 2

transfer 6

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

security problems 8

startup problems 5

viewing device logs 17

trust list information, described 8

Trust List screen 8

tuning audio devices 5

U

UDP, described 4

uninstall problem, all files not removed 5

User Datagram Protocol

See UDP

user information, providing 1

users

access to documentation and online help 4

adding 1

contact names to provide assistance 4

helping with configuration 14

how to report problems 4

information to complete configuration tasks 1

instructions for accessing voice messaging system 4

password information for 13

personal directory username and password 2

required information for 1

username and password for User Options web pages 2

V

video support 6

voice messaging system 6

voice quality

disruptions, silences, jittery sounds 12

echoes 11

gaps in calls 10

no audio 10

QRT 2

robotic or distorted 12

with low-bandwidth codec and cell phone 10

voice quality and voice gateways, diagnosing 2

volume, for audio devices 5

VPN clients

audio IP address, how detected 9

supported software 9

support for 2

with audio IP address detection 9, 10

W

web page

about 14

accessing 15

Device Information 15

for Cisco IP Communicator devices 14

Network Configuration 16

Status Messages 17

web server, disabling 14

Windows Performance Tool

setting up on Windows 2000 and XP 19

setting up on Windows Vista 21

wireless interface, and device name 8

X

XML

use of 4

with Quick Search 9