Table Of Contents
Troubleshooting the ALI Formatting Tool
Collecting Error and Trace Messages
Troubleshooting the ALI Formatting Tool
These topics address problems you might encounter using the ALI Formatting Tool (AFT) and provide ways to resolve them:
•
Collecting Error and Trace Messages
Collecting Error and Trace Messages
The ALI Formatting Tool (AFT) logs errors, warnings, record changes, and information messages using a logging device that is similar to the one that Emergency Responder uses.
Note
For bulk operations, AFT logs information related to the bulk operation, not individual record updates.
You can access the AFT logs, in one of two ways. Go to:
•
C:\ProgramFiles\CiscoSystems\AFT\logs\<providername>
•
C:\Program Files\CiscoSystems\AFT\<providername>
and follow the shortcut to the AFT logs.
Related Topics
Troubleshooting AFT Problems
Use the following sections to resolve AFT problems:
Cannot Install AFT
Problem: You receive an error message when you try to install AFT on a Windows 2000 system.
Action: Cisco Emergency Responder (Cisco ER) must be installed before you can install AFT. You must install AFT on the same server with Cisco ER.
Make sure that Cisco ERis installed, then try to install AFT again.
Cannot Log In To AFT
Problem: You get an "Invalid Login" message when you try to log in to AFT.
Action: You must be a member of CERSystemAdmin and CERERLAdminGroup for Cisco Emergency Cisco Responder. Check the group membership at:
Start > Control Panel > Administrative Tools > Computer Management > Users and Groups > Groups
Cannot Locate the AFT Logs
Problem: You cannot find the AFT Logs.
Action: The ALI Formatting Tool (AFT) is installed in:
C:\Program Files\CiscoSystems\AFT\<providername>
Follow the shortcut in this folder to the AFT Log Folder.
All AFT logs are saved here:
C:\ProgramFiles\CiscoSystems\AFT\logs\<providername>
Related Topics
