Table Of Contents
Release Notes for Cisco Emergency Responder 1.3(1a)
June 1, 2006
These release notes describe the feature enhancements and caveats for Cisco Emergency Responder (Cisco ER) 1.3(1a). Use these release notes along with the Cisco ER 1.3(1) documentation at the following URL:
These release notes discuss the following topics:
New and Changed Information
This section highlights the new features for Cisco ER 1.3(1a):
What's New in Cisco ER 1.3(1a)
Resolution of DDTSs, including the following:
•Resolution of CSCsd64154—With Cisco ER 1.3(1a), any ERL association that is configured for a switchport on a Cisco Catalyst 3750 device or a Cisco Catalyst 3750 stack is maintained when you upgrade to Cisco ER 1.3(1a).
•Resolution of CSCsd82684—With Cisco ER 1.3(1a), Cisco ER is able to track phone movement from one location to another when incremental phone tracking is used when debug tracing is disabled for the phone tracking component.
For a complete list of resolved DDTSs, see the "Resolved Caveats" section.
Cisco ER 1.3(1a) Feature Enhancements
Cisco ER Cluster DB Host—Cisco ER 1.3(1a) stores cluster details in a cluster database on a Cisco ER server. A cluster database is created on all Cisco ER servers; you select one of the Cisco ER servers to be the Cluster DB Host for a cluster. For more information, see the "Understanding Cisco Emergency Responder Clusters and Groups" in Cisco Emergency Responder Administration Guide 1.3(1).
IP Subnet Import and Export Capability—Cisco ER 1.3(1a) allows you to import and export IP Subnet data. In Cisco ER 1.3(1a) administration, select ERL Membership> IP Subnets > Find and List IP Subnets. For more information, see "IP Subnet Search" in Cisco Emergency Responder Administration Guide 1.3(1).
New Software and Hardware Support
For a complete list of required and supported software and hardware for Cisco ER 1.3(1a), see "Network Hardware and Software Requirements" in Cisco Emergency Responder Administration Guide 1.3(1).
The following sections highlight new support provided by Cisco ER 1.3(1a).
Cisco Unified CallManager Support
Cisco Emergency Responder 1.3(1a) supports Cisco Unified CallManager versions 4.2(1), 5.0(2) and previously-supported Cisco Unified CallManager versions 4.1, 4.0, and 3.3.
Note Cisco ER 1.3(1a) does not support Cisco Unified CallManager 5.0(1) because of CSCsd64154.
CSCsd64154 is resolved in Cisco Unified CallManager 5.0(2).
Supported Operated System
Cisco ER 1.3(1a) supports Version 2000.2.7 as the minimum supported version; Cisco ER 1.3(1a) also supports OS2000.4.1; OS2000.4.1(a); OS2000.4.2; and OS2000.4.3.
Backup and Restore System
Use the Cisco IP Telephony Backup and Restore System (BARS) version 4.0(9) for back up and restore of Cisco ER 1.3(1a).
Cisco Security Agent
Cisco ER 1.3(1a) supports Version 220.127.116.119 for the Cisco Security Agent (CSA) policy version 3.0(3) for Cisco CallManager.
Cisco ER 1.3(1a) has not been tested with CSA Version 5.
New Phone Support
Cisco ER 1.3(1a) adds support for the following Cisco Unified IP Phones running SCCP protocol:
Cisco ER 1.3(1a) supports the following Cisco Unified IP Phones running SIP protocol:
Cisco ER 1.3(1a) supports third-party SIP phones if they are configured as IP subnets.
New Router Support
Cisco ER 1.3(1a) adds support for the following routers:
•Cisco 2811 Integrated Service Router
•Cisco 2821 Integrated Service Router
•Cisco 2851 Integrated Service Router
•Cisco 3825 Integrated Service Router
•Cisco 3845 Integrated Service Router
MCS Platform Support
Cisco ER 1.3(1a) supports the MCS platforms shown in Table 1.
BARS Compatibility Message
When viewing BARS log files, you will see this message:The version of CER installed—CER 1.3(1a) has not been verified to function with BARS 4.0.9000. You should upgrade the BARS software to ensure complete compatibility otherwise you could experience data loss during restore.
You can disregard this message. The BARS backup will not be affected and no action is required from you.
You can ignore this message can be ignored for Cisco ER 1.3(1a). Refer to the archive build status message at the end of the BARS backup/restore run to determine if the backup or restore was successful.
This section discusses the following topics
Supported Installation and Upgrade Paths
If you are installing Cisco ER 1.3(1a) as a new installation, use the Cisco ER 1.3(a) installation CD.
For upgrades to Cisco ER 1.3(1a), download CER-fmr.1-3-1a.exe from the following URL:
You can upgrade to Cisco ER 1.3(1a) from the following Cisco ER versions:
•Cisco ER 1.2(1)
•Cisco ER 1.2(2)
•Cisco ER 1.2(3a)
See also the "Important Upgrade Notes" section.
For detailed information about installing or upgrading to Cisco ER 1.3(1a), refer to Chapter 2, "Installing Cisco Emergency Responder 1.3(1)" in Cisco Emergency Responder Administration Guide 1.3(1).
Important Upgrade Notes
Be aware of the following Cisco ER 1.3(1a) upgrade requirements:
•You must uninstall all Cisco ER Service Packs and Service Releases before using this upgrade, except for the MSDE 2000 SP4 patch, which is provided by Cisco for Cisco ER servers. To uninstall all Service Patches or Service Releases, use the Add/Remove Programs in the Windows Control Panel.
•You must uninstall all Service Patches or Service Releases such as Cisco ER 1.2(3)sr2 before performing the upgrade. To uninstall all Service Patches or Service Releases, use the Add/Remove Programs in the windows control panel.
•All Cisco ER servers must be upgraded to Cisco ER 1.3(1a). In a Cisco ER cluster, Cisco ER 1.3(1a) server will not operate with previous versions of Cisco ER servers.
•Data migration from Cisco ER 1.1(4) to Cisco ER 1.3(1a) is not supported. To upgrade from Cisco ER 1.1(4), you must first upgrade to Cisco ER 1.2(3a).To upgrade from Cisco ER 1.1(4) to 1.2(3a), see Cisco Emergency Responder Administration Guide 1.2(3) at this URL:
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.
This section includes these topics:
Table 2 describes the problems that are resolved in Cisco ER 1.3(1a).
Table 3 describes the problems that are known to exist in Cisco ER 1.3(1a).
Table 3 Open Caveats for Cisco ER 1.3(1a)
Bug ID Summary and Bug Toolkit Link
Manual backup is required for Cisco ER call data
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See the "Reporting Security Problems in Cisco Products" section for additional information.
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — email@example.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — firstname.lastname@example.org
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
See the following sections for additional information:
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
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•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
or view the digital edition at this URL:
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