This appendix provides minimum basic configuration steps for you
to do the following:
Add a new user to Cisco Unified Communications Manager
Configure a new Cisco Cius for that user
Associate that user to that Cisco Cius
Complete other basic user configuration tasks
The procedures provide one method for performing these tasks
and are not the only way to perform these tasks. They are a streamlined
approach to get a new user and corresponding Cisco Cius running on the system.
These procedures are designed to be used on a mature Cisco
Unified Communications Manager system where calling search spaces, partitions,
and other complicated configuration have already been done and are in place for
In the procedures that follow, examples are given when possible to illustrate some of the steps. Sample user and Cisco Cius information used throughout these procedures includes the following:
User’s Name: John Doe
User ID: johndoe
Phone model: Cisco Cius
Ethernet MAC address listed on Cisco Cius: 00127F576611
Five-digit internal telephone number: 26640
Adding a User to Cisco Unified Communications Manager
This section describes steps for adding a user to Cisco Unified
Communications Manager. Follow one of the procedures in this section, depending
on your operating system and the manner in which you are adding the user:
If you added a user to an LDAP Directory (a non-Cisco Unified
Communications Server directory), you can immediately synchronize that
directory to the Cisco Unified Communications Manager on which you are adding
this same user and Cisco Cius by following these steps:
Find button to locate your LDAP directory.
Click on the LDAP directory name.
Perform Full Sync Now.
If you do not need to immediately synchronize the LDAP Directory
Cisco Unified Communications Manager, the LDAP Directory Synchronization Schedule
on the LDAP Directory window determines when the next auto-synchronization is
scheduled. However, the synchronization must occur before you can associate a
new user to a device.
Adding a User Directly to Cisco Unified Communications Manager
If you are not using an LDAP directory, you can add a user
directly toCisco Unified Communications Manager Administration by following
If LDAP is synchronized, you cannot add a user to the
Cisco Unified Communications Manager Administration.
User Management > End
User, then click Add New.
The End User Configuration window appears.
In the User Information pane of this window, enter the following:
User ID - Enter
the end user identification name.
Cisco Unified Communications Manager does not permit modifying the user ID after it
is created. You may use the following special characters:
\,“ “, and blank
spaces. Example: johndoe
Confirm Password - Enter five or more alphanumeric or special characters for
the end user password. You may use the following special characters:
\,“ “, and blank
Last Name -
Enter the end user last name. You may use the following special characters:
\,“ “, and blank
spaces.. Example: doe
- Enter the primary directory number for the end user. End users can have
multiple lines on their Cisco Cius devices. Example: 26640 (John Doe's internal
company telephone number)
To identify the user Cisco Cius model and protocol, follow
From Cisco Unified Communications Manager Administration, choose
Device > Phone.
Cisco Cius from the Phone Type drop-down list, then click
Phone Configuration window appears.
Set up Cisco Cius Required Fields
On the Phone Configuration window, you can use the default values for most of the fields.
To configure the required fields and some key additional fields, follow these steps:
For the required fields, possible values, some of which are based on the example of user johndoe, can be configured as follows:
In the Device Information pane of this window:
MAC Address - Enter the MAC address of the Cisco Cius device. Make sure that the value comprises 12 hexadecimal characters. Example: 00127F576611 (MAC address on john doe’s device)
Cisco Cius has two MAC Addresses: Wi-Fi and Ethernet. The Ethernet MAC Address must be used. It is found on Cisco Cius by choosing Settings > About Cius > Status.
Description - This is an optional field in which you can enter a useful description, such as john doe’s Cius. This will help you if you must search on information about this user.
Device Pool - Choose the device pool to which you want this Cisco Cius assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, and MLPP information.
Device Pools are defined on the Device Pool Configuration window of Cisco Unified Communications Manager Administration (System > Device Pool).
Phone Button Template - Choose the Standard Cius SIP template from the drop-down list. The template determines the configuration of buttons on Cisco Cius and identifies which feature (line, speed dial, and so on) is used for each button.
Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration (Device > Device Settings > Phone Button Template). You can use the search field(s) in conjunction with the Find button to find all configured phone button templates and their current settings.
Common Phone Profile - From the drop-down list box, choose a common phone profile from the list of available common phone profiles.
Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration (Device > Device Settings > Common Phone Profile). You can use the search field(s) in conjunction with the Find button to find all configured common phone profiles and their current settings.
Calling Search Space - From the drop-down list box, choose the appropriate calling search space (CSS). A calling search space comprises a collection of partitions (analogous to a collection of available phone books) that are searched to determine how a dialed number is routed. The calling search space for the device and the calling search space for the directory number get used together. The directory number CSS takes precedence over the device CSS.
Calling Search Spaces are defined on the Calling Search Space Configuration window of Cisco Unified Communications Manager Administration (Call Routing > Class of Control > Calling Search Space). You can use the search field(s) in conjunction with the Find button to find all configured Calling Search Spaces and their current settings.
Location - Choose the appropriate location for this Cisco Cius.
Owner User ID - From the drop-down menu, choose the user ID of the assigned Cisco Cius user.
In the Protocol Specific Information pane of this window, choose a Device Security Profile from the drop-down list. To enable security features for Cisco Cius, you must configure a new security profile for the device type and protocol and apply it to Cisco Cius.
To identify the settings that are contained in the profile, choose System > Security > Phone Security Profile.
Base the security profile on the overall security strategy of the company.
Configure line settings:
On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory Number Configuration window appears.
In the Directory Number field, enter a valid number that can be dialed.
Enter the same number that appears in the Telephone Number field on the User Configuration window.
Example: 26640 is the directory number of user John Doe in the example above.
From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose <None> for the partition.
From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory Number Configuration window), choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number.
In the Call Forward Settings pane of the Directory Number Configuration window, choose the items (i.e. Forward All, Forward Busy Internal) and corresponding destinations to which calls should be sent.
Example: If you want incoming internal and external calls that receive a busy signal to be forwarded to the voice mail for this line, check the Voice Mail box next to the Forward Busy Internal and Forward Busy External items in the left column of the Call Forward Settings pane.
In the Line 1 on Device... pane of the Directory Number Configuration window, configure the following:
Display (Internal Caller ID field) - You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls. You can also leave this field blank to have the system display the phone extension.
External Phone Number Mask - Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line.
You can enter a maximum of 24 number and "X" characters. The Xs represent the directory number and must appear at the end of the pattern.
Example: Using the john doe extension in the example above, if you specify a mask of 408902XXXX, an external call from extension 6640 displays a caller ID number of 4089026640.
This setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
Click Associate End Users at the bottom of the window to associate a user to the line being configured.
Use the Find button in conjunction with the Search fields to locate the user, then check the box next to the user name, then click Add Selected. The user name and user ID appear in the "Users Associated With Line" pane of the Directory Number Configuration window.
The user is now associated with Line 1 on Cisco Cius.
If your Cisco Cius has a second line, configure Line 2.
Associate the user with the device:
Choose User Management>End User.
Use the search boxes and the find button to locate the user you have added (i.e. doe for the last name).
Click on the user ID (i.e. johndoe).
The End User Configuration window appears.
Click Device Associations.
Use the search fields and the find button to locate the device with which you want to associate to the user. Select the device, then click Save Selected/Changes. The user is now associated with the device.
Click the Go button next to the "Back to User Related" link in the upper-right corner of the screen.
If you are not already on the
End User Configuration page, choose
User to perform some final configuration tasks. Use
the Search fields and the Find button to locate the user (i.e. John Doe), then
click on the user ID to get to the
End User Configuration window for the user.
configuration window, do the following:
Directory Number Associations pane of the
screen, set the primary extension from the drop-down list.
Permissions Information pane, use the
User Group buttons to add this user to any
For example, you may want to add the user to a group that has
been defined as a
Standard CCM End User Group.
To view all configured user groups, choose
User Management > User