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Table Of Contents
Cisco BTS 10200 Softswitch
Release Notes for Release 4.1SIGTRAN-Based SS7 ANSI Signaling
Cisco CallManager/H.323 Interworking
Flash Archive and Disk Mirroring
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Cisco BTS 10200 Softswitch
Release Notes for Release 4.1
May 13, 2007
The Cisco BTS 10200 Softswitch is a class-independent software switch (softswitch) that provides next-generation integrated voice and data switching solutions for packet networks.
For detailed descriptions of the features, functions, and applications of the Cisco BTS 10200 Softswitch see the Cisco BTS 10200 Softswitch Release 4.1 System Description.
Contents
These release notes for the Cisco BTS 10200 Softswitch describe the enhancements and new features provided in Release 4.1 (900-04.01.00.Vxx). This document includes the following sections:
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Obtaining Technical Assistance
These release notes are updated periodically on an as needed basis. Please read the applicable sections in their entirety, because they contain important operational information that can impact your network.
System Requirements
This section details the Cisco BTS 10200 Softswitch supported hardware platforms, their supported options and configurations, and the supported software releases.
There are three hardware options available. Service providers should consult with their Cisco account team and choose the option that best suits their network applications and traffic levels.
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The physical plant requirements for installation of the Cisco BTS 10200 Softswitch are documented in the Cisco BTS 10200 Softswitch Building Environment and Power Site Survey.
The Cisco BTS 10200 Softswitch consists of the following equipment:
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Note
Sun Microsystems hardware can be ordered directly from the vendor or a Sun Value Added Reseller; however, Cisco TAC does not support hardware when purchased directly from Sun or another vendor. Hardware support contracts should be purchased from Sun, or the Sun Value Added Reseller.
Hardware Requirements
Hardware available from Cisco Systems Inc. for North American customers is listed below as the CCPU configuration. Determine if you need AC or DC, and if you want the hardware in a cabinet or ready to mount in a customer rack. Work with a Cisco BTS 10200 product manager to determine the appropriate load for your customer. This base software includes 1,000 subscriber/DS0 licenses and 5 CPS. You will need to order RTU and CPS licenses as appropriate if additional subscribers are needed.
The Cisco BTS 10200 Softswitch is available only in duplex (continuous-service) configurations.
Table 1 lists the hardware requirements for the Cisco BTS 10200 Softswitch Call Agent (CA) and Feature Server (FS) platform.
Caution
Table 1 Host Hardware Requirements
(per Box)CCPU
4
AXmp with 4 440 MHz Processors with SUN QFE card and DVD ROM drive per box
2*36-GB per box
4 GB
Sun Netra 201
4
2 * UltraSPARC® III @ 1200 MHz with 1 SUN QFE card and DVD ROM Drive per box
2*73-GB per box
4 GB
Sun Netra 1201
4
1 * UltraSPARC® IIi @ 650 MHz with 1 SUN QFE card and DVD ROM Drive per box
2*36-GB per box
2 GB
Sun Fire V1201
4
1 * UltraSPARC® IIi @ 650 MHz with 1 SUN QFE card and DVD ROM Drive per box
2*36-GB per box
2 GB
1 Sun Microsystems hardware can be purchased from Cisco Systems, from Sun, or a Sun Value Added Reseller.
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Required Swap Space
Caution
Interface Options
The Cisco BTS 10200 Softswitch interface configurations are documented in the Cisco BTS 10200 Softswitch Release 4.1 Cabling Procedures.
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Ancillary Hardware
If the customer uses reference sale hardware, the following pieces of ancillary hardware are required for use with the Cisco BTS 10200 Softswitch.
For AC systems:
You need two AC system switch routers configured as listed in Table 2.
For DC Systems:
You need two DC system switch routers configured as listed in Table 3.
For All Systems:
You need one alarm panel as listed in Table 4.
Table 4 Ancillary Hardware for all Systems
BTS10200-ALRM
Cisco BTS 10200 Alarm Panel
Cisco ITP Signaling Gateways
The Cisco IP Transfer Point (ITP) is a comprehensive product for transporting Signaling System 7 (SS7) traffic over traditional time-division multiplexing (TDM) networks or advanced SS7-over-IP (SS7oIP) networks. Cisco ITP Signaling Gateways are required to provide SS7 interconnectivity for the Cisco BTS 10200 Softswitch in Release 4.1. If using SS7, you must purchase ITP equipment as described here.
The Cisco IP Transfer Point is implemented on the Cisco 2600XM Series Router (2650XM & 2651XM), the Cisco 7200 Series Router (7204VXR, 7206VXR), the Cisco 7301 Router and the Cisco 7500 Series Router (7507, 7513). All hardware models function similarly by performing MTP3 and SCCP routing over SS7 TDM links or over an IP (or dual IP) network.
The Cisco ITP 2651, 7301, and 7507 Signaling Gateways are carrier class routers with a transparent SS7oIP convergence solution. The 26xx offers 2 or 4 SS7 links, the 73xx supports up to 80 SS7 links, while the 7507 provides from 32 to 256+ SS7 links.
The following three tables list the part numbers and quantities of boxes necessary for the Cisco ITP configurations that support the Cisco BTS 10200 Softswitch in Release 4.1. For more information see the Cisco ITP Product Data Sheet.
Table 5 Ancillary Hardware for Cisco ITP 2651
Cisco 2651XM
2
High Performance Dual 10/100 Modular Router
MEM-2650-32U64D
2
32 to 64MB DRAM Factory Upgrade
MEM2650-8U32FS
2
8 to 32 MB Flash SIMM Upgrade
VWIC-2MFT-T1
2 or 41
2-Port RJ-48 Multiflex Trunk T1
or VWIC-2MFT-E1
2 or 41
2-Port RJ-48 Multiflex Trunk E1
S75ITP-MX IOS
2
IP Transfer Point - M3UA/SUA
1 Order quantity 4 if 8 links are needed.
Software Requirements
The Cisco BTS 10200 Softswitch Release 4.1 (900-04.01.00.Vxx) software is required to run the Cisco BTS 10200 Softswitch on the hardware platforms listed above.
Note
In the pre-3.5.3 releases, each Call Agent (CA) and EMS was configured to individually synchronize up to a specified NTP server. In later releases, configuring NTP changes with the new XNTP package. NTP is now configured so that the EMSs synchronize directly to the NTP server and the Call Agent's synchronize to the EMS.
Caution
Optional Software
The following optional software can also be used with Cisco BTS 10200 Softswitch Release 4.1.
Cisco Extensible Provisioning Object Manager
You can use the Cisco Extensible Provisioning Object Manager (EPOM) Release 2.1 software as a provisioning tool for Cisco BTS 10200 Softswitch Release 4.1.
EPOM is not supported when run on the EMS; EPOM requires its own server. For more information, refer to the Cisco EPOM Getting Started Guide or the Cisco BTS 10200 Softswitch EPOM Provisioning guide.
Note
Cisco Self-Service Phone Administration
You can use the Cisco Self-Service Phone Administration (SPA), Version 1.0, which allows phones to be organized into accounts and managed by end users to manipulate existing features and query account information without service provider intervention. This reduces service provider costs while enhancing the user's product experience. When the service provider has installed Cisco SPA and configured it using the Cisco SPA operation and configuration tool, all that remains is creating accounts for users to manage using their own phones. The Cisco SPA application and the Cisco SPA operation and configuration tool are described in the Cisco SPA Installation and Users Guide.
Software Only Purchase
When ordering the software-only solution, you will work with the Cisco BTS 10200 Softswitch product manager to determine the correct software load. The base software load includes licenses for 1,000 subscribers/DS0 licenses and 5 CPS. If you need additional RTU and CPS, you'll need to order multiple RTU (in increments of 1K subs) and CPS licenses as appropriate.
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Component Interoperability
Table 8 lists the specific peripheral platforms, functions, and software loads that have been tested by Cisco for interoperability with the Cisco BTS 10200 Softswitch Release 4.1 software. Earlier or later releases of platform software might be interoperable and it might be possible to use other functions on these platforms. This list certifies only that the required interoperation of these platforms, the functions listed, and the protocols listed has been successfully tested with the Cisco BTS 10200 Softswitch.
Table 8 Component Interoperability Matrix
Bay Packets
Billing Server (RKS)
EM/RADIUS
SOL_RKS_2.9.2_B04_PAT1
Cognitronics CX500
Announcement Server
MGCP 1.0
M load
IP Unity
Media Server
MGCP 1.0
1.5D.11
IP Unity
Application Server
SIP RFC3261
2.516
SS8 Networks Xcipio SSDF
CALEA Server
CALEA
3.4.0
Cisco CallManager
Call Processing (IP PBX)
H.323
3.3(2) spB
Cisco ATA
Residential Gateway
SIP end pointMGCP 1.0, SIP
ata18x-v2-16-2-030909a-1
Cisco IAD 2421
Residential/Business Gateway
MGCP 1.0
c2420-a2i8sv5-mz.122-11.T9
Cisco 3640
Trunking Gateway
MGCP 1.0
c3640-js-mz.122-11.T9
Cisco 3660
Trunking Gateway
MGCP 1.0, TGCP
c3660-jsx-mz.122-11.T9
Cisco 3660 Telco
Trunking Gateway
MGCP 1.0, TGCP
c3660-telcoent-mz.122-11.T9
Cisco 3725
Trunking Gateway
MGCP 1.0
c3725-js-mz.122-11.T9
Cisco MGX 8850
Trunking Gateway
MGCP 1.0, TGCP
vism/vism-pr 3.1(1)
Cisco AS5300
Trunking Gateway1
MGCP 1.0, TGCP
c5300-js-mz.122-11.T9
Cisco AS5350
Trunking Gateway1
MGCP 1.0, TGCP
c5350-js-mz.122-11.T9
Cisco AS5400
Trunking Gateway
MGCP 1.0, TGCP
c5400-js-mz.122-11.T9
Cisco AS5850
Trunking Gateway
MGCP 1.0, TGCP
c5850-p9u2-mz.GEO_PI0
Cisco 2651 ITP
SS7 Signaling Gateway
SIGTRAN M3UA/SUA
c2600-itp-mz.122-4.MB12
Cisco 73xx ITP
SS7 Signaling Gateway
SIGTRAN M3UA/SUA
12.2(20)SW
Cisco 7507 ITP
SS7 Signaling Gateway
SIGTRAN M3UA/SUA
rsp-itpv-mz.122-4.MB12
Cisco uBR7246VXR Router
CMTS
ubr7200-ik9s-mz.122-15.BC1a
Cisco ESR10012 Router
CMTS
CALEA SII
c10k-u2p10-mz.120-24.S
Arris TTM420
eMTA
NCS 1.0, IPSEC
TS030201_072903.bin.ipfonix.telnet_on
TS030201_072903.bin.telnet_onMotorola CG4501
eMTA
NCS 1.0
5.4.2
Motorola SBV4200
eMTA
NCS 1.0, IPSEC
7.3
Thomson DHG455
eMTA
NCS 1.0
1.2C.02
Toshiba PCX 2500
eMTA
NCS 1.0, IPSEC
tm_0302_012803
Cisco ATA
SIP Endpoint
SIP
Cisco 7905
SIP Phone
SIP
CP7905010100SIP030807A
Cisco 7912
SIP Phone
SIP
CP7912010100SIP030807A
Cisco 7940
SIP Phone
SIP
P0S3-05-8-10
Cisco 7960
SIP Phone
SIP
P0S3-05-8-10
1 The Cisco AS5300 and AS5350 have also been tested as Announcement Servers
Operator Access
Operator access to the Cisco BTS 10200 Softswitch is available only by secure shell (SSH) session to the EMS over Ethernet. Communications can be interactive or batch mode using secure FTP (SFTP). With release 4.1, you must have secure FTP (SFTP) capabilities.
Installation Notes
For detailed installation procedures for the Release 4.1 software, refer to the Cisco BTS 10200 Softswitch Application Installation Guide.
New and Changed Information
With Release 4.1, Cisco BTS 10200 Softswitch introduces new features to enhance its capabilities. This section describes the new features available in Release 4.1, which include the following:
This feature reduces the number of network interfaces on the Cisco BTS 10200 Call Agent/Feature Server and the EMS/BDMS hosts to two network interfaces per host computer.
The Cisco BTS 10200 Softswitch Release 4.1 provides SIGTRAN SS7 signaling, which allows quick turn-around on the development of new International SS7 variants, such as China ISUP, as well as SS7 support domestically.
OpenORB was added as the CORBA interface in an earlier release. Starting with Release 4.1, OpenORB replaces Inprise Visibroker as the CORBA interface for the Cisco BTS 10200.
The Cisco BTS 10200 Softswitch Release 4.1 can generate either traditional Call Data Block (CDB) or PacketCable Event Message (EM) billing data, but not both simultaneously.
New PacketCable-based features and functions have been introduced in the Cisco BTS 10200 Release 4.1 software.
The UDP-based Annex E feature of ITU-T Recommendation H.323 is now supported by the Cisco BTS 10200 Softswitch Release 4.1.
IPManager is a UNIX shell script that manages a set of logical interfaces to provide another layer of redundancy.
The CIC audit feature enables the Cisco BTS 10200 Softswitch to recognize when an SS7 trunk is in the hung state and to restore the trunk to a usable state.
Cisco BTS 10200 Softswitch processes might exit due to an internal error or termination by the platform. This new feature enables restart of the processes that shut down, preserving stable calls.
Release 4.1 supports many SIP devices and endpoints.
Several new commands are supported in Release 4.1.
This section provides a listing of, and links to, all of the Release 4.1 user documentation.
Reduced Physical Interfaces
The Reduced Physical Interfaces feature reduces the number of network interfaces on the Call Agent/Feature Server and the EMS/BDMS hosts to two network interfaces per host computer. The reduction allows the Cisco BTS 10200 to run on smaller, or less expensive, host computers, since the number of required router ports is reduced. In addition, it creates redundant local area networks (LANs) for the management of the Cisco BTS 10200 Softswitch.
For more information, refer to the Cisco BTS 10200 Softswitch Reduced Physical Interfaces Feature Module.
Signaling Capabilities
Currently, routing on Cisco gateways is based on generic parameters such as originating number, destination number, and port source. Adding support for SS7 ISUP messages allows the VoIP network to use additional routing enhancements found in traditional TDM switches.
Cisco BTS 10200 Release 4.1 implements SIGTRAN-based SS7 signaling and includes the following embedded SS7 ISUP variants:
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SIGTRAN-Based SS7 ANSI Signaling
Release 4.1 introduces SIGTRAN-based ANSI support in the an SS7 ANSI implementation
The Cisco BTS 10200 Softswitch SS7 ANSI ISUP feature implements North America ISUP through a signaling transportation (SIGTRAN)-based ANSI signaling gateway, providing the ability to port SIGTRAN (SCTP/M3UA) and the upper SS7 layers (ISUP, SCCP, TCAP, AIN) to an IP network.
For more information, see the Cisco BTS 10200 Softswitch SS7 ANSI Implementation Feature Module and the Cisco BTS 10200 Softswitch SS7 ANSI ISUP Implementation Feature Module.
SS7 ANSI ISUP also implements new traffic statistic measurements for these signaling protocols:
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Refer to the Cisco BTS 10200 Softswitch Release 4.1 Operations, Maintenance, and Troubleshooting Manual. for more information about all existing Cisco BTS 10200 Softswitch traffic measurements.
China SS7 ISUP
The International Telecommunications Union (ITU) Signaling System 7 (SS7) Integrated Services Digital Network (ISDN) User Part (ISUP) feature implements China ISUP via SIGTRAN to a SIGTRAN-based Signaling Gateway. The Cisco BTS 10200 Softswitch is coupled to the SS7 signaling network via an external SIGTRAN signaling gateway, one of three models of Cisco IP Termination (IPT) devices. The Cisco IPT provides an interconnection to many ISUP and MTP signaling variants.
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The China SS7 ISUP feature allows a Cisco BTS 10200 to connect between an international SS7 network and a local voice network, supporting basic calls, caller identity, call redirection, and voice mail. The same call control and supplementary services provided over an ANSI SS7 network can also be provided over an ITU SS7 network.
China SS7 ISUP also offers support for the following features:
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The Traffic Management Subsystem provides the following functions:
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For more information, refer to the Cisco BTS 10200 Softswitch China ITU SS7 Support Feature Module.
Table 9 identifies the new ISUP traffic measurements collected for China ISUP support.
For detailed information about Cisco BTS 10200 Softswitch traffic measurements provisioning and reporting, refer to the Cisco BTS 10200 Softswitch Release 4.1 Operations, Maintenance, and Troubleshooting Manual.
Mexico SS7 ISUP Support
Cisco BTS 10200 Softswitch Release 4.1 introduces the base Q.767 MDL code and the Mexico ISUP variant, based on the ITU-T Q.767 specification, Application of the ISUP for International ISDN Connections. The Mexico ISUP variant support is similar to the China SS7 ISUP variant support.
OpenORB Support
In Release 3.5.2, OpenORB was added as an option for the CORBA interface. Starting with this release, and going forward, OpenORB now replaces Inprise Visibroker as the CORBA interface. Inprise Visibroker is no longer supported for Release 4.1 or later.
OpenORB is an open source software, and supports the latest CORBA specifications (OMG CORBA 2.4.2). During installation, you can now select only OpenORB.
Installation
Note
The procedure used to install the OpenORB package is virtually unchanged from the Visibroker install package. The old CORBA Interface Servant (CIS) is removed with a package remove command in Solaris, and the "cis-install.sh" command is invoked. Once the installation is complete, all components are installed and the Name Service and CIS application are running. You can perform the process on the active EMS without switching over.
For more information on OpenORB, visit http://openorb.sourceforge.net/.
Cisco OSS Applications
The switch to OpenORB by the Cisco BTS 10200 does affect existing Cisco OSS applications that utilize the CORBA interface.
Note
The bulk of OSS application processing involves this interface and this component of the client application should be totally unaffected. Existing customers are affected in that the client side or OSS application must use a fully compliant ORB that can interoperate with an ORB using CORBA 2.4.2 via IIOP. The original Visibroker POA was specific to the vendors' implementation of the POA.
The IDL and XML interfaces are not affected by the OpenORB migration.
Name Service Feature
You must navigate to the Cisco BTS 10200 EMS by using the Name Service feature in CORBA. At this time, each Cisco BTS 10200 creates a Name Service instance and binds the Cisco BTS 10200 objects to this local name service. Obtaining these object references for the Cisco BTS 10200 requires communication with its local Name Service.
Billing Subsystem Redesign
The billing subsystem has been redesigned in Release 4.1. Enhancements were made to Call Detail File Management, and to the CLI commands for managing the files stored on the BDMS platform at any given time. Examples of the commands include:
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The following is a list of the command line tokens associated with this command and the valid values and purpose of each:
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OPEN-the file is currently being written to
PRIMARY-the file has been sent to, and acknowledged by, the billing mediation system.
SECONDARY-the file has been sent to, and acknowledged by, the billing mediation system
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FILENAME—Sort by filename.
STATE—Sort by state.
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Billing Data Generation
The Cisco BTS 10200 Softswitch Release 4.1 has the ability to provision billing support using one of the following billing data generation methods:
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The Cisco BTS 10200 can be provisioned to generate either EMs or CDBs, but not both. For the detailed procedures for provisioning EM or CDB generation of billing data see the Packet Cable Feature Module.
PacketCable-Based Features
The following PacketCable-based features and functions have been introduced in the Cisco BTS 10200 Release 4.1 software, including:
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In addition, the following PacketCable-based features have been updated:
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H.323 Annex E Redundancy
The UDP-based Annex E feature of ITU-T Recommendation H.323 is supported by the Cisco BTS 10200. The Cisco BTS 10200 is a class-independent network switch. In addition to performing switching functions, it can also emulate up to four instances of an H.323 gateway (GW).
Annex E implementation allows for transporting H.323 signaling between the Cisco BTS 10200 and the far-end H.323 end point using UDP (connectionless) signaling instead of TCP (connection-oriented) signaling. The choice of UDP or TCP signaling is important in a Cisco BTS 10200 CA failover scenario.
If a CA failover occurs, a remote H.323 end point using TCP signaling cannot reestablish the connection with the previously-active CA, therefore clearing the stable call(s) on that connection. However, a remote H.323 end point using UDP to communicate with the Cisco BTS 10200 in a connectionless session continues to communicate with the newly-active side of the CA using the same connectionless session. This allows the remote end point to preserve and support the active call.
Using the Annex E feature is optional and configurable in the Cisco BTS 10200. Each H.323 trunk group (TG) in the Cisco BTS 10200 can be independently provisioned to support either Annex E UDP-based signaling or TCP-based signaling. Each H.323 GW instance can have multiple active outgoing TGs, with each TG independently configured for Annex E UDP or regular TCP signaling.
For more information, refer to the Cisco BTS 10200 Softswitch Annex E Support Feature Module or the "H.323 Annex E UDP Support" section of Chapter 2, "Supported Signaling Protocols," in the Cisco BTS 10200 Softswitch Release 4.1 System Description.
Cisco CallManager/H.323 Interworking
Release 4.1 enhances H.323 protocol interoperability between the Cisco BTS 10200 Softswitch, Cisco CallManager (CCM), and Cisco IOS H.323 Gateways. Interoperability of these network elements enhances the delivery of call control features between enterprise and service provider networks.
For more information, refer to the "Interoperability of Cisco BTS 10200 Softswitch with Cisco CallManager" section of Chapter 2, "Supported Signaling Protocols," in the Cisco BTS 10200 Softswitch Release 4.1 System Description.
IP Manager
The Cisco IP manager provides a virtual single IP address to different signaling protocol components (such as MGCP, H.323, SIP) for remote devices in oth the Primary and Secondary BTS10200 boxes. IP Manager is responsible for detecting Cisco BTS 10200 platform failover (from Primary to secondary and vise-versa) and migrating the IP address to the Current Active side.
In this release, the IP manager is an integral part of each platform (such as CallAgent and FeatureServer), and thereby provides faster response to platform failovers. Note that the IP Manager only migrates IP addresses on the same subnet. In the case of a multi-homed platform, when one of the interfaces fails, the IP Manager does not migrate the IP address to a different interface.
SS7 CIC Audits
The Cisco BTS 10200 Softswitch system may experience a "hung" SS7 trunk when an idle trunk is incorrectly perceived by the call agent to be busy. When this occurs, the call agent never selects the trunk to service new calls. This condition occurs primarily during a failover when the standby system becomes active. A call is released and the new idle call state is not replicated to the newly active call agent, who continues to perceive the trunk as busy.
The CIC audit feature enables the Cisco BTS 10200 Softswitch to recognize when an SS7 trunk is in the hung state and to restore the trunk to a usable state. A CIC audit can be performed in response to a:
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The CIC audit feature implements the following new audit types for the active call agent:
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Process Restartability
When a Cisco BTS 10200 Softswitch process exits due to an internal error (such as SIGSEGV on Unix) or is terminated by the platform, the platform restarts the processes that is exited, thereby preserving stable calls. Restarting the process is a preferred alternative to switching over to the mate.
When a process is restarted, the process audits information such as resource states, and attempts to repair inconsistencies. As compared to a switchover, process restarts preserve transient calls that are not affected by that process.
In the Cisco BTS 10200, the restartability of a process is indicated by the `Maximum restart rate' field in the platform.cfg configuration file. A zero value indicates that the process is non-restartable, while a positive value indicates that the process is restartable.
SIP Devices
Support for SIP trunks existed in previous releases of the Cisco BTS 10200 Softswitch, but support for SIP devices is new to Release 4.1.
The SIP support feature provided in Release 4.1 was built on the existing Cisco BTS 10200 Softswitch software and hardware platform. The Cisco BTS 10200 Softswitch uses SIP and SIP for telephones (SIP-T) signaling to communicate with other SIP-based network elements. The implementation is based upon the evolving industry standards for SIP, including IETF document RFC 3261, SIP: Session Initiation Protocol. The Cisco BTS 10200 Softswitch supports both SIP trunks and SIP-based subscriber lines (SIP devices), and provides the following SIP-related functions:
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For SIP feature details and applicable procedures, see the Cisco BTS 10200 Softswitch SIP Protocol Guide and the Cisco BTS 10200 Softswitch SIP Protocol Provisioning Guide.
SIP Endpoints
Release 4.1 supports SIP endpoints such as SIP devices and phones, including authentication and registration management. (For example, the Cisco BTS 10200 Softswitch maintains the current location of SIP subscribers.)
To see the supported SIP endpoints, refer to the SIP Endpoints field in Table 8. For feature details and applicable procedures, see the Cisco BTS 10200 Softswitch SIP Protocol Guide and the Cisco BTS 10200 Softswitch SIP Protocol Provisioning Guide.
OAMP Enhancements
Several new commands are supported in Release 4.1, including:
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report system_health [start-day=[MM-DD-YYYY]]; [end-day=[MM-DD-YYYY]];•
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Flash Archive and Disk Mirroring
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New Documentation
Release 4.1 introduces a new set of user documentation specifically written for the Cisco BTS 10200 Softswitch Release 4.1 software and hardware. When used in conjunction with the following manuals, these Release Notes provide a comprehensive guide to the Release 4.1 features and operations:
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These Cisco BTS 10200 documents were also modified to reflect the new information for Release 4.1:
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These feature modules were also updated or added to the Cisco BTS 10200 documentation set:
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Note
Cisco BTS 10200 Softswitch Release 4.1 user documentation is password protected. Consult your Cisco representative for access.
Caveats
Open and resolved caveats are no longer listed in the Release Notes. Instead, the latest information on caveats is available through a a new online tool, Bug Toolkit, available for customers to query defects according to their own needs.
To access Bug Toolkit, you must have an Internet connection and a Web browser as well as a Cisco.com username and password.
To use Bug Toolkit, follow this procedure.
Step 1
Step 2
Step 3
To view all caveats for Cisco BTS 10200, go to the "Search for bugs in other Cisco software and hardware products" section, and start typing BTS in the Product Name field.
Note
Step 4
Step 5
Note
Step 6
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Bug Toolkit returns the list of caveats based on your query.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Note
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Note
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can also e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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