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Table Of Contents
Release Notes for Cisco Unity Bridge Release 3.1(1)
System Requirements, and Supported Hardware and Software
Determining the Software Version
Cisco Unity Voice Connector for Microsoft Exchange
Downloading the Software for a Cisco Unity Bridge Installation or Upgrade
Upgrading to Cisco Unity Bridge 3.1(1)
New and Changed Requirements and Support—Release 3.1(1)
Cisco Security Agent for Cisco Unity Bridge Version 2.0(3)
Required Versions of Cisco Unity with IBM Lotus Domino
Required Versions of Cisco Unity with Microsoft Exchange and the Voice Connector for Exchange
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
Windows Server 2003 on the Cisco Unity Bridge Server
New and Changed Functionality—Release 3.1(1)
Bridge Administrator Includes New Options for Log Files
Installation and Upgrade Notes
Verify Logon Account Access to the Bridge Administrator Before an Upgrade
Windows Fax Service Must Be Disabled Prior to Installing or Upgrading Bridge Software
Resolved Caveats—Release 3.1(1)
Cisco Unity Bridge Installation Guide: Installing Windows Server 2003 or Windows 2000 Server
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Bridge Release 3.1(1)
Revised April 04, 2012These release notes describe download and upgrade instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity Bridge Release 3.1(1).
Access the latest Bridge software upgrades on the Cisco Unity Bridge Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-bridge.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity Bridge requirements and are available on Cisco.com:
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Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Bridge
To Determine the Cisco Unity Bridge Version in Use
Step 1
Step 2
Cisco Unity
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator
Step 1
To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)
Step 1
Step 2
Step 3
Step 4
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1
Step 2
Step 3
Step 4
Step 5
To Determine the Voice Connector Version in Use: Cisco Unity 3.1(3) Through 3.1(6)
Step 1
Step 2
Step 3
Step 4
Downloading the Software for a Cisco Unity Bridge Installation or Upgrade
The software required to install or upgrade to Bridge version 3.1(1) is available for download from the Cisco Software Center website. Use a computer with a high-speed Internet connection.
To Download the Bridge Software and the Required Service Packs and Updates
Step 1
Step 2
Step 3
Step 4
a.
b.
c.
d.
Note
See the Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html for information on which Microsoft updates and which version of the Cisco Security Agent for Cisco Unity are installed by the latest version of the wizard.
See the Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for information on supported configurations.
Step 5
a.
b.
c.
d.
e.
Step 6
a.
b.
Step 7
If you are installing the Bridge software for the first time, see the applicable Cisco Unity Bridge Installation Guide, Release 3.1.The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Upgrading to Cisco Unity Bridge 3.1(1)
For upgrades from earlier 3.x versions of Bridge, see the "Upgrading Bridge 3.x Software to the Shipping Version" chapter of the Cisco Unity Bridge Networking Guide. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
New and Changed Requirements and Support—Release 3.1(1)
This section contains information on new and changed support in the Cisco Unity Bridge Release 3.1(1) time frame only. See the release notes of the applicable version for information about new and changed support with earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Brooktrout Voice-Fax Cards
Brooktrout TR114 voice-fax card is no longer being manufactured by Cantata, the manufacturer of Brooktrout cards. Cisco is no longer shipping the TR114 cards. However, these cards are still supported for upgrades to Cisco Unity Bridge 3.1.
Brooktrout TR1034 voice-fax cards have been qualified for use with Bridge 3.1.
When installing multiple voice-fax cards in a single Bridge server or expansion chassis:
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Cisco Security Agent for Cisco Unity Bridge Version 2.0(3)
Cisco Security Agent for Cisco Unity Bridge version 2.0(3) is qualified for use with Cisco Unity Bridge 3.1(1). The application combines host intrusion detection and prevention, malicious mobile code protection, and operating system integrity assurance.
For requirements and other information on using Cisco Security Agent for Cisco Unity Bridge, see the Release Notes for Cisco Security Agent for Cisco Unity Bridge, Release 2.0(3) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
For information on the full Cisco Security Agent product, see the product website at http://www.cisco.com/en/US/products/sw/secursw/ps5057/index.html.
Required Versions of Cisco Unity with IBM Lotus Domino
Bridge version 3.1(1) is supported only with Cisco Unity 4.0(5) and later with Domino. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(5) or later.
Required Versions of Cisco Unity with Microsoft Exchange and the Voice Connector for Exchange
Bridge version 3.1(1) is supported only with Cisco Unity 4.0(3) and later with Exchange and Cisco Unity Voice Connector for Microsoft Exchange 2000 version 11.0(1) and later. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(3) or later.
Caution
Voice-Fax Cards Qualified for Use with the Cisco Unity Bridge
The Brooktrout TR1034 voice-fax card has been qualified for use with Cisco Unity Bridge 3.1(1).
For the most current list of all supported voice-fax cards—including voice-fax cards qualified since the release of Cisco Unity Bridge version 3.1(1)—see the "Supported Voice-Fax Cards" section in Cisco Unity Bridge 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Windows Server 2003 on the Cisco Unity Bridge Server
Windows Server 2003 is now supported on the Bridge server. If you install Windows Server 2003 on the Bridge server, you must also install Windows Server 2003 Service Pack 1.
Caution
Information on how to install Windows Server 2003 on a new Bridge system using a retail Windows disk appears in the Cisco Unity Bridge Installation Guide, Release 3.1. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Information on how to install Windows Server 2003 on a new Bridge system using Cisco Unity Platform Configuration discs appears in all versions of the Cisco Unity installation guides for the Cisco Unity 5.x release at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Information on how to upgrade from Windows 2000 Server to Window Server 2003 appears in the "Upgrading from Windows 2000 Server to Windows Server 2003 on a Bridge Server" chapter of the Cisco Unity Bridge Networking Guide. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
New and Changed Functionality—Release 3.1(1)
This section contains information on new and changed functionality for Cisco Unity Bridge Release 3.1(1) only. See the release notes of the applicable version for information about new and changed functionality in earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Bridge Administrator Includes New Options for Log Files
You can now specify the number of days that call trace logs created by the Bridge service are to be retained (see the System Settings page) and the number of days that trace logs created by the Bridge Digital Networking service are to be retained (see the Digital Networking page).
Installation and Upgrade Notes
For detailed information on installing the Cisco Unity Bridge, see the Cisco Unity Bridge Installation Guide, Release 3.1. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
For detailed information on configuring Bridge Networking, see the Cisco Unity Bridge Networking Guide, Release 3.1. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Verify Logon Account Access to the Bridge Administrator Before an Upgrade
Before upgrading the Bridge software to version 3.1(1), confirm that the account with which you log on to the Bridge server has permission to access the Bridge Administrator.
Caution
If access is denied, it is possible that the account is not in the Access Control List of the <Bridge>\Starfish\Asp directory or does not have Full Control permissions to that directory. Access to the <Bridge>\Starfish\Asp directory may have been restricted when password protection was added to the Bridge Administrator. (For more information, see the "Adding Password Protection to the Bridge Administrator" section in the "Setting Up Cisco Unity and the Bridge for Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.1 (With Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.)
Windows Fax Service Must Be Disabled Prior to Installing or Upgrading Bridge Software
If the Windows fax service is running or enabled while you are attempting to install or upgrade the Bridge software to version 3.1(1), you will see an error indicating that you must stop and disable the service. You disable the Windows fax service to prevent it from interfering with Brooktrout software.
Limitations and Restrictions
See the "Notable Behavior" section in the "About Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.1. The Domino and Exchange versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Caveats
You can find the latest caveat information for Cisco Unity Bridge Release 3.1(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Note
This section contains caveat information for Cisco Unity Bridge Release 3.1(1) only. See the release notes of the applicable version for caveat information for earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Release 3.1(1)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Resolved Caveats—Release 3.1(1)
Click the link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit.
Table 2 Cisco Unity Bridge Release 3.1(1) Resolved Caveats
bridge
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Connectivity issues, causes bad message to bridge and spikes CPU to 100%
Documentation Updates
Changes
This section lists changes to the current Cisco Unity Bridge documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Cisco Unity Bridge Installation Guide: Installing Windows Server 2003 or Windows 2000 Server
The Domino and Exchange versions of Cisco Unity Bridge Installation Guide, Release 3.1, were published before Cisco Unity Bridge servers started shipping with Windows Server 2003 Cisco Unity Platform Configuration discs (PCDs). As a result, the "Installing Windows Server 2003 or Windows 2000 Server" section of the "Installing the Operating System" chapter of these guides does not contain a procedure for installing Windows Server 2003 using a PCD.
The procedure for the Cisco Unity Bridge is identical to the procedure that appears in the "Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs" section of the "Installing the Operating System" chapter in any of the Cisco Unity installation guides for release 5.x. If you have a Windows Server 2003 PCD, you can simply refer to the procedure in the Cisco Unity installation guides for release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Bridge Installation Guide: Installing the Latest Microsoft Updates Recommended for Use with the Bridge
The Domino and Exchange versions of Cisco Unity Bridge Installation Guide, Release 3.1, were published before the Cisco Unity Server Updates wizard was first released. To install Microsoft updates and, optionally, Cisco Security Agent for Cisco Unity, see the "Running the Server Updates Wizard" section in the applicable version of Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmap09186a00801179df.html.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learni2ng/index.html
© 2009 Cisco Systems, Inc. All rights reserved.
