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Table Of Contents
Release Notes for Cisco Unity Bridge Release 3.0(6)
System Requirements, and Supported Hardware and Software
Determining the Software Version
Cisco Unity Voice Connector for Microsoft Exchange
Important Information to Note from Earlier Cisco Unity Bridge 3.0(x) Release Notes
Bridge 3.0(4) or Later Is Required When Selected Exchange Updates Are Installed
Downloading the Software for a Cisco Unity Bridge Installation or Upgrade
Upgrading to Cisco Unity Bridge 3.0(6) from 3.0(x)
Upgrading to Cisco Unity Bridge 3.0(6) from 2.x
New and Changed Requirements and Support—Release 3.0(6)
Cisco Security Agent for Cisco Unity Bridge Version 1.1(4)
Required Versions of Cisco Unity with IBM Lotus Domino
Required Versions of Cisco Unity with Microsoft Exchange and the Voice Connector for Exchange
New and Changed Functionality—Release 3.0(6)
Acceptance of Requests to Push Mailbox Information to the Bridge
Enable Extended Absence Notification Setting Added to the Bridge Administrator
Retrieving or Confirming Octel Serial Numbers
Silence Detection and Trimming for Audio Received from Remote Systems
Installation and Upgrade Notes
Verify Logon Account Access to the Bridge Administrator Before an Upgrade
Windows Fax Service Must Be Disabled Prior to Installing or Upgrading Bridge Software
Resolved Caveats—Release 3.0(6)
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Bridge Release 3.0(6)
Published May 6, 2005
These release notes describe download and upgrade instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity Bridge Release 3.0(6).
Access the latest Bridge software upgrades on the Cisco Unity Bridge Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-bridge.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity Bridge requirements and are available on Cisco.com:
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Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Bridge
To Determine the Cisco Unity Bridge Version in Use
Step 1
Step 2
Cisco Unity
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)
Step 1
Step 2
Step 3
Step 4
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1
Step 2
Step 3
Step 4
Step 5
To Determine the Voice Connector Version in Use: Cisco Unity 3.1(3) Through 3.1(6)
Step 1
Step 2
Step 3
Step 4
Important Information to Note from Earlier Cisco Unity Bridge 3.0(x) Release Notes
This section contains information worth noting from the release notes of Cisco Unity Bridge versions earlier than 3.0(6). Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Bridge 3.0(4) or Later Is Required When Selected Exchange Updates Are Installed
If you plan to install either of the following Exchange updates on your Exchange servers and you are currently using Bridge version 3.0(3) or earlier, you must install or upgrade to Bridge 3.0(4) or later before you install the updates:
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Otherwise, the directory messages sent by the Bridge will have critical attributes stripped by Exchange, which will cause unnecessary CPU usage on the Cisco Unity bridgehead server.
Downloading the Software for a Cisco Unity Bridge Installation or Upgrade
The software required to install or upgrade to Bridge version 3.0(6) is available for download from the Cisco Software Center website. Use a computer with a high-speed Internet connection.
To Download the Bridge Software and the Required Service Packs and Updates
Step 1
Step 2
Step 3
Note
Because of export controls on strong encryption, the first time you download Cisco Security Agent for Cisco Unity Bridge, you need to fill out a brief questionnaire. Follow the on-screen prompts.
Refer to Release Notes for Cisco Security Agent for Cisco Unity Bridge at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for information on supported configurations, and for download and installation instructions.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
a.
b.
Step 13
If you are installing the Bridge software for the first time, refer to the Cisco Unity Bridge Installation Guide, Release 3.0. The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/dom/index.htm. The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/ex/index.htm.
Upgrading to Cisco Unity Bridge 3.0(6) from 3.0(x)
If the Windows fax service is running or enabled on the Bridge server, you must disable it to prevent it from interfering with the Brooktrout software before upgrading the Bridge software. In addition, if the system is using virus-scanning software or the Cisco Security Agent for Cisco Unity Bridge, you must disable virus-scanning and Cisco Security Agent services on the Bridge server before upgrading the Bridge software. (You disable the services so that they do not slow down the upgrade or cause the upgrade to fail; you re-enable the services after the upgrade.)
Do the following six procedures, as applicable, in the order listed.
To Disable the Windows Fax Service
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1
Step 2
Step 3
a.
b.
c.
d.
Step 4
If Windows 2000 Server Service Pack 4 is not already installed on the Bridge server, install it now.
To Install Windows 2000 Server Service Pack 4
Step 1
Step 2
Step 3
To Install the Latest Microsoft Updates
Step 1
Step 2
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For more detailed information, refer to Microsoft Knowledge Base article 296861, How to Install Multiple Windows Updates or Hot Fixes with Only One Reboot.
Step 3
Step 4
Step 5
To Upgrade to Cisco Unity Bridge 3.0(6) from Version 3.0(x)
Step 1
Step 2
a.
b.
Caution
Step 3
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The Bridge services will complete the shutdown process when the last in-process message transmission or reception (rather than call) is complete. No additional message transmissions will begin on the in-process calls—either outbound or inbound—once shutdown has been initiated.
Step 4
If you are using the Cisco Unity Bridge CD, insert the disc in the CD-ROM drive, and browse to the Bridge directory.
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
InstallShield needs your permission before it can install or uninstall read-only files. This read-only file was found:
Read-only file: C:\Program Files\InstallShield Installation
Information\{[unique guid]}\layout.bin
Do you want InstallShield to modify this read-only file?If it appears, leave the Always Use This Answer check box checked, and click Yes.
Step 12
Step 13
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1
Step 2
Step 3
a.
b.
c.
d.
Step 4
Upgrading to Cisco Unity Bridge 3.0(6) from 2.x
Upgrading from Bridge 2.x requires that Cisco Unity be upgraded to version 4.0(3) or later and that the Cisco Unity Voice Connector for Microsoft Exchange 2000 be upgraded to version 11.0(1) or later.
For instructions on upgrading to Bridge version 3.0(6) from Bridge 2.x, refer to the "Upgrading from Bridge 2.x to Bridge 3.x" chapter of the Cisco Unity Bridge Networking Guide (With Microsoft Exchange), Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/ex/index.htm.
New and Changed Requirements and Support—Release 3.0(6)
This section contains information on new and changed support in the Cisco Unity Bridge Release 3.0(6) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Cisco Security Agent for Cisco Unity Bridge Version 1.1(4)
Cisco Security Agent for Cisco Unity Bridge version 1.1(4) is qualified for use with Cisco Unity Bridge 3.0(x). The application combines host intrusion detection and prevention, malicious mobile code protection, and operating system integrity assurance.
For requirements and other information on using Cisco Security Agent for Cisco Unity Bridge, refer to Release Notes for Cisco Security Agent for Cisco Unity Bridge, Release 1.1(4) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bsecagnt/bsa114rn.htm.
For information on the full Cisco Security Agent product, refer to the product website at http://www.cisco.com/en/US/products/sw/secursw/ps5057/index.html.
Required Versions of Cisco Unity with IBM Lotus Domino
Bridge version 3.0(6) is supported only with Cisco Unity 4.0(5) and later with Domino. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(5) or later.
Required Versions of Cisco Unity with Microsoft Exchange and the Voice Connector for Exchange
Bridge version 3.0(6) is supported only with Cisco Unity 4.0(3) and later with Exchange and Cisco Unity Voice Connector for Microsoft Exchange 2000 version 11.0(1) and later. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(3) or later.
Caution
New and Changed Functionality—Release 3.0(6)
This section contains information on new and changed functionality for Cisco Unity Bridge Release 3.0(6) only. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Acceptance of Requests to Push Mailbox Information to the Bridge
By default, the Bridge will attempt to retrieve name information for remote Octel subscribers when needed. Some remote systems may also provide the capability to push name information to other nodes; Cisco Unity Bridge version 3.0(6) provides the capability to accept this mailbox information and update the Bridge directory and the Bridge subscriber directory in Cisco Unity. Although the Bridge can now accept push requests from other nodes, it will not attempt to push mailbox information to other nodes.
The Accept Remote Push check box on the System Settings page in the Bridge Administrator allows you to specify acceptance of remote name pushes from Octel nodes. By default, this box is unchecked, and thus the Bridge will reject an attempt by the remote node to push mailbox information (but the call will proceed and the remote node will be able to continue with any additional tasks).
When the Accept Remote Push check box is checked, the Bridge will accept all administrative name push requests from any remote node, and will process the directory information even if the recorded name is not included in the transmission. If the mailbox information sent by the remote node does not match any existing mailbox in the Bridge directory, a new usage-based entry is added to the directory. If the information pertains to a mailbox that already exists in the Bridge directory, the Bridge will modify the directory entry; if the text name is blank or no recorded name is transmitted, the corresponding field will be removed from the directory entry.
Note that, before enabling this feature, you should be familiar with the voice messaging system models, versions, configuration, and subscriber population of each remote node that may push mailbox information to the Bridge, to ensure that any increased call processing and directory activity related to acceptance of non-solicited mailbox information by the Bridge does not delay or block message delivery or result in a larger Bridge subscriber directory than your Cisco Unity and Cisco Unity Bridge deployment was designed to support. Refer to the documentation for the particular model of each remote voice messaging system for additional information on support for and mechanisms used in pushing mailbox information via Octel analog networking.
Enable Extended Absence Notification Setting Added to the Bridge Administrator
Cisco Unity Bridge version 3.0(5) included the ability to notify Cisco Unity subscribers when an Octel recipient has enabled an extended-absence greeting, and to indicate whether or not the message was accepted in such a case. In version 3.0(6), the Enable Extended Absence Notifications check box has been added to the Digital Networking page in the Bridge Administrator to enable this feature. (Previously, the feature was enabled by editing a configuration file and restarting the Digital Networking service.)
This functionality requires that you enable the Bridge server to send the notification. You do not need to restart the Digital Networking service when using the check box to enable the notification.
Note that when the Bridge is used in conjunction with Cisco Unity with Exchange, the functionality also requires that all Cisco Unity servers are running version 4.0(4) or later, and that you install Cisco Unity Voice Connector for Microsoft Exchange 2000 version 11.0(2) or later.
Retrieving or Confirming Octel Serial Numbers
The GetSN command-line utility has been added for Cisco Unity Bridge version 3.0(6). This utility allows you to retrieve or confirm the serial number of a remote Octel location.
The utility is located in the <Bridge>\Starfish\bin directory, and it must be run from this directory. You must stop the Unity Bridge service prior to running the utility. To get the serial number of an Octel system, run GetSN and specify the phone number for the system on the command line. Commas can be used in the dial string to specify a pause. For example:
GetSN 9,5552900
Silence Detection and Trimming for Audio Received from Remote Systems
Delays inherent in the analog transmission of audio and control messages can cause noticeable amounts of silence to be added to recordings made by the Bridge. In version 3.0(6) and later, the Bridge automatically detects and trims leading and trailing silence on both recorded names and recorded voice messages that are received from remote systems via the Octel analog network.
Alternatively, the Silence Trimmer tool can be used to remove silence from recordings that are stored on a Cisco Unity server (for example, the recorded names stored on the bridgehead server). This utility requires Cisco Unity version 4.0(2) or later; because it does not run on the Bridge server, it can be used in deployments where earlier versions of the Bridge are in use. However, the utility acts only on existing audio files, and therefore will not affect recordings that are made after the utility is run. The utility is available at http://ciscounitytools.com/App_SilenceTrimmer.htm.
Installation and Upgrade Notes
For detailed information on installing the Cisco Unity Bridge, refer to the Cisco Unity Bridge Installation Guide, Release 3.0. The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/dom/index.htm. The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/ex/index.htm.
For detailed information on configuring Bridge Networking, refer to the Cisco Unity Bridge Networking Guide, Release 3.0. The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/dom/index.htm. The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/ex/index.htm.
Verify Logon Account Access to the Bridge Administrator Before an Upgrade
Before upgrading the Bridge software to version 3.0(6), confirm that the account with which you log on to the Bridge server has permission to access the Bridge Administrator.
Caution
If access is denied, it is possible that the account is not in the Access Control List of the <Bridge>\Starfish\Asp directory or does not have Full Control permissions to that directory. Access to the <Bridge>\Starfish\Asp directory may have been restricted when password protection was added to the Bridge Administrator. (For more information, refer to the "Adding Password Protection to the Bridge Administrator" section in the "Setting Up Cisco Unity and the Bridge for Networking" chapter of the Cisco Unity Bridge Networking Guide (With Microsoft Exchange), Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/ex/index.htm.)
Windows Fax Service Must Be Disabled Prior to Installing or Upgrading Bridge Software
If the Windows fax service is running or enabled while you are attempting to install or upgrade the Bridge software to version 3.0(6), you will see an error indicating that you must stop and disable the service. You disable the Windows fax service to prevent it from interfering with Brooktrout software.
Limitations and Restrictions
Refer to the "Notable Behavior" section in the "About Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0. The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/dom/index.htm. The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/ex/index.htm.
Caveats
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Cisco Unity Bridge Release 3.0(6) only. Refer to the release notes of the applicable version for caveat information for earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Release 3.0(6)
Resolved Caveats—Release 3.0(6)
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
© 2005 Cisco Systems, Inc. All rights reserved.
