Cisco Unity Bridge Installation Guide (With Microsoft Exchange), Release 3.1 - Installing and Configuring the Voice-Fax Cards [Cisco Unity]

Table Of Contents

Installing and Configuring the Voice-Fax Cards

Installing the Voice-Fax Card(s)

Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards

Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards

Installing and Configuring the Voice-Fax Cards

In this chapter, you do the following tasks in the order listed:

1. Install voice-fax cards. See the "Installing the Voice-Fax Card(s)" section.

2. If the Bridge server or expansion chassis contains Brooktrout TR1034 voice-fax cards: Install the device drivers for the TR1034 cards. See the "Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards" section.

3. If the Bridge server or expansion chassis contains Brooktrout TR114 voice-fax cards: Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Bridge correctly.

Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Bridge documentation. Follow the documentation for a successful installation.

Installing the Voice-Fax Card(s)

Note that voice-fax cards must be installed in the same computer or in the same expansion chassis. If all the voice-fax cards do not fit in the Bridge computer, then you must install all of them in an expansion chassis.

For information on the Brooktrout cards, see the "Brooktrout Technology Voice-Fax Cards" appendix.

Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017

Warning Read the installation instructions before connecting the system to the power source. Statement 1004

Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1

Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024

Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Statement 1015

Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:
· This unit should be mounted at the bottom of the rack if it is the only unit in
  the rack.
· When mounting this unit in a partially filled rack, load the rack from the
  bottom to the top with the heaviest component at the bottom of the rack.
· If the rack is provided with stabilizing devices, install the stabilizers before
  mounting or servicing the unit in the rack. Statement 1006

Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. Statement 2

Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001

Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030

Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88

Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117

Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029

To Install Voice-Fax Cards in the Bridge Server or in an Expansion Chassis

Step 1 Shut down the Bridge server, if it is on, and the PCI expansion chassis, if applicable.

Step 2 Attach an antistatic wrist strap, and ground yourself to the Bridge server.

Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94

Step 3 If you are not using a PCI expansion chassis, skip to Step 4.

If you are using a PCI expansion chassis, install the host interface card in any slot in the Bridge server. Install the expansion interface card in the PCI expansion chassis in the slot labeled for that card.

Step 4 Insert each voice-fax card firmly into its slot in the Bridge server or in the PCI expansion chassis, and fasten each card to the back plate with a screw. You may need to attach or remove the bracket that ships with the card, depending on the mechanical configuration of the Bridge server or expansion chassis.

If you view a voice-fax card in Windows Device Manager, the card may be displayed as an unknown PCI device, with a warning that the drivers for the device are not installed. For TR114 cards, this is expected behavior and does not indicate an error or a condition requiring action. For TR1034 cards, a procedure later in the Cisco Unity Bridge Installation Guide will tell you how to install the driver.

The Found New Hardware wizard may appear for each card during installation or when the Bridge server is restarted. For TR114 cards, later in the installation process, you can disable the Found New Hardware wizard to prevent it from appearing when the Bridge server is restarted. The Cisco Unity Bridge Installation Guide alerts you when to do the procedure. For TR1034 cards, you use the Found New Hardware wizard to install the required drivers.

Step 5 If the server contains TR114 cards, skip to Step 7.

If the server contains TR1034 cards, continue with Step 6.

Step 6 Set the rotary switch (SW1) to a unique value for each card.

Each Brooktrout card in the Cisco Unity Bridge server or expansion chassis must have a unique value, starting with 2 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server or expansion chassis.

Step 7 Reinstall the cover on the server and, if applicable, the expansion chassis.

Step 8 Restart the server and, if applicable, the expansion chassis.

Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards

If the server or expansion chassis contains Brooktrout TR114 voice-fax cards, do the procedure in the "Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards" section instead of the procedure in this section.

Caution Do not install the device drivers using Windows Terminal Services, or the installation will fail.

To Install Device Drivers for the Brooktrout TR1034 Voice-Fax Cards

Step 1 Log on to the Bridge server by using an account that is a member of the local Administrators group.

The Found New Hardware wizard appears.

Step 2 On the Found New Hardware wizard Welcome page, click Next.

Step 3 Insert the Bridge installation disc in the CD-ROM drive on the Bridge server.

Step 4 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 5 If Windows Server 2003 is installed on the Bridge server, do the following:

a. On the Please Choose Your Search and Installation Options page, check the Include This Location in the Search check box.

b. Click Browse, and browse to the Winpnp directory on the Bridge installation disc.

If Windows 2000 Server is installed on the Bridge server, do the following:

a. On the Locate Driver Files page, check the Specify a Location check box.

b. Click Next.

c. Click Browse, and browse to the Winpnp directory on the Bridge installation disc.

Step 6 Follow the on-screen prompts to complete the installation.

Step 7 If only one TR1034 voice-fax card is installed in the Bridge server or expansion chassis, you are finished installing TR1034 drivers.

If more than one TR1034 voice-fax card is installed in the Bridge server or expansion chassis, do the remaining steps in this procedure to install the TR1034 driver for each additional card.

Step 8 On the Windows Start menu, click Programs > Administrative Tools > Computer Management.

Step 9 In the left pane, click Device Manager.

Step 10 In the right pane, under Other Devices, right-click the first instance of PCI Device, and click Properties.

Step 11 On the General tab, click Reinstall Driver.

Step 12 In the Upgrade Device Driver Wizard, click Next.

Step 13 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 14 If Windows Server 2003 is installed on the Bridge server, do the following:

a. On the Please Choose Your Search and Installation Options page, check the Include This Location in the Search check box.

b. Click Browse, and browse to the Winpnp directory on the Bridge installation disc.

If Windows 2000 Server is installed on the Bridge server, do the following:

a. On the Locate Driver Files page, check the Specify a Location check box.

b. Click Next.

c. Click Browse, and browse to the Winpnp directory on the Bridge installation disc.

Step 15 Follow the on-screen prompts to complete the installation.

Step 16 Repeat Step 7 through Step 15 until you have installed the TR1034 driver for each TR1034 card in the Bridge server or expansion chassis.

Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards

Caution Do not do this procedure if the server contains Brooktrout TR1034 voice-fax cards. For TR1034 cards, you use the Found New Hardware wizard to install device drivers.

In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

•The operating system was installed by using the Platform Configuration discs.

•The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed.

•New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.

	Cisco Unity Bridge Installation Guide (With Microsoft Exchange), Release 3.1
	Installing and Configuring the Voice-Fax Cards
Cisco Unity Bridge Installation Guide (With Microsoft Exchange), Release 3.1 Index Preface Overview of Mandatory Tasks for Installing the Cisco Unity Bridge Preparing for the Cisco Unity Bridge Server Installation Setting Up the Server Installing the Operating System Installing and Configuring the Voice-Fax Cards Customizing the Cisco Unity Bridge Platform Installing Cisco Unity Bridge Software Installing Optional Software Brooktrout Technology Voice-Fax Cards	Download this chapter Installing and Configuring the Voice-Fax Cards Download the complete book PDF Version of Entire Book (PDF - 2 MB) Table Of Contents Installing and Configuring the Voice-Fax Cards Installing the Voice-Fax Card(s) Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards Installing and Configuring the Voice-Fax Cards In this chapter, you do the following tasks in the order listed: 1. Install voice-fax cards. See the "Installing the Voice-Fax Card(s)" section. 2. If the Bridge server or expansion chassis contains Brooktrout TR1034 voice-fax cards: Install the device drivers for the TR1034 cards. See the "Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards" section. 3. If the Bridge server or expansion chassis contains Brooktrout TR114 voice-fax cards: Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards" section. When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Bridge correctly. Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Bridge documentation. Follow the documentation for a successful installation. Installing the Voice-Fax Card(s) Note that voice-fax cards must be installed in the same computer or in the same expansion chassis. If all the voice-fax cards do not fit in the Bridge computer, then you must install all of them in an expansion chassis. For information on the Brooktrout cards, see the "Brooktrout Technology Voice-Fax Cards" appendix. Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017 Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1 Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024 Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Statement 1015 Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: · This unit should be mounted at the bottom of the rack if it is the only unit in the rack. · When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack. · If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006 Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. Statement 2 Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001 Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023 Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88 Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117 Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029 To Install Voice-Fax Cards in the Bridge Server or in an Expansion Chassis Step 1 Shut down the Bridge server, if it is on, and the PCI expansion chassis, if applicable. Step 2 Attach an antistatic wrist strap, and ground yourself to the Bridge server. Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94 Step 3 If you are not using a PCI expansion chassis, skip to Step 4. If you are using a PCI expansion chassis, install the host interface card in any slot in the Bridge server. Install the expansion interface card in the PCI expansion chassis in the slot labeled for that card. Step 4 Insert each voice-fax card firmly into its slot in the Bridge server or in the PCI expansion chassis, and fasten each card to the back plate with a screw. You may need to attach or remove the bracket that ships with the card, depending on the mechanical configuration of the Bridge server or expansion chassis. If you view a voice-fax card in Windows Device Manager, the card may be displayed as an unknown PCI device, with a warning that the drivers for the device are not installed. For TR114 cards, this is expected behavior and does not indicate an error or a condition requiring action. For TR1034 cards, a procedure later in the Cisco Unity Bridge Installation Guide will tell you how to install the driver. The Found New Hardware wizard may appear for each card during installation or when the Bridge server is restarted. For TR114 cards, later in the installation process, you can disable the Found New Hardware wizard to prevent it from appearing when the Bridge server is restarted. The Cisco Unity Bridge Installation Guide alerts you when to do the procedure. For TR1034 cards, you use the Found New Hardware wizard to install the required drivers. Step 5 If the server contains TR114 cards, skip to Step 7. If the server contains TR1034 cards, continue with Step 6. Step 6 Set the rotary switch (SW1) to a unique value for each card. Each Brooktrout card in the Cisco Unity Bridge server or expansion chassis must have a unique value, starting with 2 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server or expansion chassis. Step 7 Reinstall the cover on the server and, if applicable, the expansion chassis. Step 8 Restart the server and, if applicable, the expansion chassis. Installing Device Drivers for Brooktrout TR1034 Voice-Fax Cards If the server or expansion chassis contains Brooktrout TR114 voice-fax cards, do the procedure in the "Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards" section instead of the procedure in this section. Caution Do not install the device drivers using Windows Terminal Services, or the installation will fail. To Install Device Drivers for the Brooktrout TR1034 Voice-Fax Cards Step 1 Log on to the Bridge server by using an account that is a member of the local Administrators group. The Found New Hardware wizard appears. Step 2 On the Found New Hardware wizard Welcome page, click Next. Step 3 Insert the Bridge installation disc in the CD-ROM drive on the Bridge server. Step 4 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next. Step 5 If Windows Server 2003 is installed on the Bridge server, do the following: a. On the Please Choose Your Search and Installation Options page, check the Include This Location in the Search check box. b. Click Browse, and browse to the Winpnp directory on the Bridge installation disc. If Windows 2000 Server is installed on the Bridge server, do the following: a. On the Locate Driver Files page, check the Specify a Location check box. b. Click Next. c. Click Browse, and browse to the Winpnp directory on the Bridge installation disc. Step 6 Follow the on-screen prompts to complete the installation. Step 7 If only one TR1034 voice-fax card is installed in the Bridge server or expansion chassis, you are finished installing TR1034 drivers. If more than one TR1034 voice-fax card is installed in the Bridge server or expansion chassis, do the remaining steps in this procedure to install the TR1034 driver for each additional card. Step 8 On the Windows Start menu, click Programs > Administrative Tools > Computer Management. Step 9 In the left pane, click Device Manager. Step 10 In the right pane, under Other Devices, right-click the first instance of PCI Device, and click Properties. Step 11 On the General tab, click Reinstall Driver. Step 12 In the Upgrade Device Driver Wizard, click Next. Step 13 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next. Step 14 If Windows Server 2003 is installed on the Bridge server, do the following: a. On the Please Choose Your Search and Installation Options page, check the Include This Location in the Search check box. b. Click Browse, and browse to the Winpnp directory on the Bridge installation disc. If Windows 2000 Server is installed on the Bridge server, do the following: a. On the Locate Driver Files page, check the Specify a Location check box. b. Click Next. c. Click Browse, and browse to the Winpnp directory on the Bridge installation disc. Step 15 Follow the on-screen prompts to complete the installation. Step 16 Repeat Step 7 through Step 15 until you have installed the TR1034 driver for each TR1034 card in the Bridge server or expansion chassis. Disabling the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards Caution Do not do this procedure if the server contains Brooktrout TR1034 voice-fax cards. For TR1034 cards, you use the Found New Hardware wizard to install device drivers. In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured: •The operating system was installed by using the Platform Configuration discs. •The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed. •New cards were added to an existing server. Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware. To Disable the Found New Hardware Wizard for Brooktrout TR114 Voice-Fax Cards Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.) Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next. Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next. Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted. Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable). Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.
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