Cisco Unity Bridge Installation Guide (With IBM Lotus Domino), Release 3.0 - Customizing the Cisco Unity Bridge Platform [Cisco Unity]

Table Of Contents

Customizing the Cisco Unity Bridge Platform

Disabling the Found New Hardware Wizard for the Voice-Fax Cards

Disabling Hyperthreading in the BIOS

Installing Windows 2000 Server Service Pack 4

Installing the Latest Microsoft Updates Recommended for Use with the Bridge

Installing MSXML 3.0 with Service Pack 1

Installing Internet Explorer 6 Service Pack 1

Connecting the Bridge Server to the Network

Removing the NNTP and SMTP Services

Disabling the Windows Fax Service

Changing Folder Settings in Windows Explorer

Assigning a Static IP Address

Verifying the IP Address and the Network Connection

Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain

Customizing the Cisco Unity Bridge Platform

In this chapter, you do the following tasks in the order listed:

1. Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice-Fax Cards" section.

2. If the Bridge server supports hyperthreading: Disable hyperthreading. See the "Disabling Hyperthreading in the BIOS" section.

3. Install Windows 2000 Server Service Pack 4. See the "Installing Windows 2000 Server Service Pack 4" section.

4. Install the latest Microsoft service packs and updates that are recommended for use with the Bridge. See the "Installing the Latest Microsoft Updates Recommended for Use with the Bridge" section.

5. If the Bridge server was not purchased from Cisco: Install MSXML 3.0 with Service Pack 1. See the "Installing MSXML 3.0 with Service Pack 1" section.

6. If the Bridge server was not purchased from Cisco: Install Internet Explorer 6 Service Pack 1. See the "Installing Internet Explorer 6 Service Pack 1" section.

7. Connect the Bridge server to the network. See the "Connecting the Bridge Server to the Network" section.

8. Remove the NNTP and SMTP services. See the "Removing the NNTP and SMTP Services" section.

9. Disable the fax service. See the "Disabling the Windows Fax Service" section.

10. If the Bridge server was not purchased from Cisco: Change Windows Explorer settings so all files and folders are visible during troubleshooting. See the "Changing Folder Settings in Windows Explorer" section.

11. Assign a static IP address to the Bridge server. See the "Assigning a Static IP Address" section.

12. Verify the IP address and the network connection. See the "Verifying the IP Address and the Network Connection" section.

13. Add the Bridge server to an existing domain or configure the network identification full computer name (FQDN) on the Bridge server. See the "Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Bridge correctly.

Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Bridge documentation. Follow the documentation for a successful installation.

Disabling the Found New Hardware Wizard for the Voice-Fax Cards

In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

•The operating system was installed by using the Platform Configuration discs.

•The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed.

•New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice-Fax Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.

Disabling Hyperthreading in the BIOS

Note If the Bridge server does not support hyperthreading, skip this section.

The Bridge is not compatible with hyperthreading. On a Bridge server that supports hyperthreading, you must disable hyperthreading in the system BIOS, or the Bridge software will not function properly.

To Disable Hyperthreading in the BIOS

Step 1 Shut down and restart the Bridge server, and press the applicable key to view setup options.

Step 2 Locate the hyperthreading option and disable it.

Step 3 Exit setup options. If prompted, save your changes.

Installing Windows 2000 Server Service Pack 4

Windows 2000 Server Service Pack 4 is required with Bridge 3.0(3) and later. We recommend that for Bridge 3.0(2) and earlier you upgrade to Service Pack 4, because Service Pack 3 leaves the Bridge server open to vulnerabilities that were fixed in the latest service pack and updates.

At the time this guide was published, the Cisco Unity Platform Configuration discs had not been updated to install Windows 2000 Server Service Pack 4. Do the following procedure even if the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs.

To Install Windows 2000 Server Service Pack 4

Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the Win2K_SP4\I386\Update directory, and double-click Update.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Step 3 Restart the server.

Installing the Latest Microsoft Updates Recommended for Use with the Bridge

Install the latest Microsoft updates for that are recommended for use with the Bridge. (You downloaded the updates in the "Downloading Required and Recommended Software" section.)

To Install the Latest Microsoft Updates Recommended for Use with the Bridge

Step 1 On the burned CD that contains the extracted Microsoft updates, browse to each of the applicable directories and install each update. To speed the installation, you may want to:

•Install each update at a command prompt by using the /z option, so you do not have to restart the computer after installing each update.

•Install each update at a command prompt by using the /m option, so the update installs without displaying any dialog boxes.

•Create a batch file that installs all of the updates at once.

For more detailed information, refer to Microsoft Knowledge Base article 296861, How to Install Multiple Windows Updates or Hot Fixes with Only One Reboot.

Step 2 Restart the Bridge server.

Installing MSXML 3.0 with Service Pack 1

Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 12 or later) that were shipped with the server, skip this section. MSXML 3.0 with Service Pack 1 is already installed.

If the Bridge server was not purchased from Cisco, do the procedure in this section.

Note You are not required to install MSXML 3.0 before you install MSXML 3.0 Service Pack 1. MSXML 3.0 Service Pack 1 overwrites MSXML 3.0 if MSXML 3.0 is installed on the computer.

To install MSXML 3.0 with Service Pack 1

Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the MSXML3_With_SP1 directory, and double-click Msxml3sp1.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Installing Internet Explorer 6 Service Pack 1

Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Internet Explorer 6 Service Pack 1 is already installed.

If the Bridge server was not purchased from Cisco, do the following procedure.

To Install Internet Explorer 6 Service Pack 1

Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the IE6_With_SP1 directory, and double-click IE6Setup.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Connecting the Bridge Server to the Network

To Connect the Bridge Server to the Network

Attach the network cable(s) to the Bridge server.

Removing the NNTP and SMTP Services

The Bridge does not work with the NNTP and SMTP services installed.

If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, the NNTP and SMTP services were installed automatically. The services may also have been installed if you installed Windows 2000 Server by using the guided system-setup utility provided by the server manufacturer.

To Remove the NNTP and SMTP Services

Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details.

Step 4 In the Internet Information Services (IIS) dialog box, uncheck the NNTP Service and SMTP Service check boxes.

Step 5 Click OK.

Step 6 Click Next.

Step 7 Click Finish.

Step 8 Close the Add/Remove Programs dialog box and Control Panel.

Disabling the Windows Fax Service

You disable the Windows fax service to prevent it from interfering with the Brooktrout software.

To Disable the Windows Fax Service

Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Fax Service.

Step 3 In the Fax Service Properties dialog box, click the General tab.

Step 4 In the Startup Type list, click Disabled.

Step 5 Click OK to close the Fax Service Properties dialog box.

Step 6 Close the Services MMC.

Changing Folder Settings in Windows Explorer

Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. All files and folders are already visible in Windows Explorer.

If the Bridge server was not purchased from Cisco, you change folder settings so that all files and folders—including system files—are visible in Windows Explorer during troubleshooting. If you do not do the following procedure now, Cisco TAC may ask you to do it later.

To Change Folder Settings in Windows Explorer

Step 1 On the Windows desktop, double-click My Computer.

Step 2 Click Tools > Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.

Assigning a Static IP Address

Do the procedure in this section to assign a static IP address to the Bridge server. When selecting an IP address, note the following considerations:

•Do not select an address accessible from the Internet. Doing so can expose the Bridge server to unwanted intrusion from the Internet, even when the server is hardened.

•Do not select an address that puts the Bridge server on the opposite side of a firewall from the IBM Lotus Domino server(s) that will be routing SMTP messages to and from the Bridge server.

To Assign a Static IP Address to the Bridge Server

Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter applicable values. For more information, refer to Windows 2000 Server Help.

Step 6 Click OK.

Step 7 Restart the server.

Verifying the IP Address and the Network Connection

To Verify the IP Address and the Network Connection

Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Bridge server.

Step 4 Find the IP address of a router or server on the same network segment as the Bridge server. If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address" section, or the Bridge server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Bridge server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

•The assigned static IP address conflicts with the IP address of another computer on the network.

•The subnet mask is incorrect.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.

Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain

The Bridge server can be either a member server or a member of a workgroup. This section contains procedures for adding the Bridge server to a domain and for configuring the network identification full computer name (FQDN) on the Bridge server. Do the procedure that is applicable to your installation.

Caution Do not make the Bridge server a domain controller.

To Add the Bridge Server to an Existing Domain

Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

Step 5 Click OK.

Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 7 Click OK three times to save the change and close the dialog boxes.

Step 8 When prompted to restart the server, click Yes.

If you are not adding the Bridge server to an existing domain, do the following procedure.

To Configure the Network Identification Full Computer Name (FQDN) on the Bridge Server

Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click More.

Step 5 Enter a value for Primary DNS Suffix of This Computer.

Step 6 Click OK three times to save the change and close the dialog boxes.

Step 7 When prompted to restart the server, click Yes.

	Cisco Unity Bridge Installation Guide (With IBM Lotus Domino), Release 3.0
	Customizing the Cisco Unity Bridge Platform
Cisco Unity Bridge Installation Guide (With IBM Lotus Domino), Release 3.0 Index Preface Overview of Mandatory Tasks for Installing the Cisco Unity Bridge Preparing for the Cisco Unity Bridge Server Installation Setting Up the Hardware Installing the Operating System Customizing the Cisco Unity Bridge Platform Installing Cisco Unity Bridge Software Installing Optional Software Appendix: Brooktrout Technology TR114+P4L and TR114+uP4L PCI Voice-Fax Cards	Download this chapter Customizing the Cisco Unity Bridge Platform Download the complete book PDF Version of Entire Book (PDF - 2 MB) Feedback Table Of Contents Customizing the Cisco Unity Bridge Platform Disabling the Found New Hardware Wizard for the Voice-Fax Cards Disabling Hyperthreading in the BIOS Installing Windows 2000 Server Service Pack 4 Installing the Latest Microsoft Updates Recommended for Use with the Bridge Installing MSXML 3.0 with Service Pack 1 Installing Internet Explorer 6 Service Pack 1 Connecting the Bridge Server to the Network Removing the NNTP and SMTP Services Disabling the Windows Fax Service Changing Folder Settings in Windows Explorer Assigning a Static IP Address Verifying the IP Address and the Network Connection Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain Customizing the Cisco Unity Bridge Platform In this chapter, you do the following tasks in the order listed: 1. Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice-Fax Cards" section. 2. If the Bridge server supports hyperthreading: Disable hyperthreading. See the "Disabling Hyperthreading in the BIOS" section. 3. Install Windows 2000 Server Service Pack 4. See the "Installing Windows 2000 Server Service Pack 4" section. 4. Install the latest Microsoft service packs and updates that are recommended for use with the Bridge. See the "Installing the Latest Microsoft Updates Recommended for Use with the Bridge" section. 5. If the Bridge server was not purchased from Cisco: Install MSXML 3.0 with Service Pack 1. See the "Installing MSXML 3.0 with Service Pack 1" section. 6. If the Bridge server was not purchased from Cisco: Install Internet Explorer 6 Service Pack 1. See the "Installing Internet Explorer 6 Service Pack 1" section. 7. Connect the Bridge server to the network. See the "Connecting the Bridge Server to the Network" section. 8. Remove the NNTP and SMTP services. See the "Removing the NNTP and SMTP Services" section. 9. Disable the fax service. See the "Disabling the Windows Fax Service" section. 10. If the Bridge server was not purchased from Cisco: Change Windows Explorer settings so all files and folders are visible during troubleshooting. See the "Changing Folder Settings in Windows Explorer" section. 11. Assign a static IP address to the Bridge server. See the "Assigning a Static IP Address" section. 12. Verify the IP address and the network connection. See the "Verifying the IP Address and the Network Connection" section. 13. Add the Bridge server to an existing domain or configure the network identification full computer name (FQDN) on the Bridge server. See the "Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain" section. When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" to continue installing the Bridge correctly. Note The tasks in the overview list reference detailed instructions in the Cisco Unity Bridge Installation Guide and in other Bridge documentation. Follow the documentation for a successful installation. Disabling the Found New Hardware Wizard for the Voice-Fax Cards In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured: •The operating system was installed by using the Platform Configuration discs. •The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed. •New cards were added to an existing server. Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware. To Disable the Found New Hardware Wizard for the Voice-Fax Cards Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.) Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next. Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next. Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted. Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable). Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server. Disabling Hyperthreading in the BIOS Note If the Bridge server does not support hyperthreading, skip this section. The Bridge is not compatible with hyperthreading. On a Bridge server that supports hyperthreading, you must disable hyperthreading in the system BIOS, or the Bridge software will not function properly. To Disable Hyperthreading in the BIOS Step 1 Shut down and restart the Bridge server, and press the applicable key to view setup options. Step 2 Locate the hyperthreading option and disable it. Step 3 Exit setup options. If prompted, save your changes. Installing Windows 2000 Server Service Pack 4 Windows 2000 Server Service Pack 4 is required with Bridge 3.0(3) and later. We recommend that for Bridge 3.0(2) and earlier you upgrade to Service Pack 4, because Service Pack 3 leaves the Bridge server open to vulnerabilities that were fixed in the latest service pack and updates. At the time this guide was published, the Cisco Unity Platform Configuration discs had not been updated to install Windows 2000 Server Service Pack 4. Do the following procedure even if the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Platform Configuration discs. To Install Windows 2000 Server Service Pack 4 Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the Win2K_SP4\I386\Update directory, and double-click Update.exe. Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server. Installing the Latest Microsoft Updates Recommended for Use with the Bridge Install the latest Microsoft updates for that are recommended for use with the Bridge. (You downloaded the updates in the "Downloading Required and Recommended Software" section.) To Install the Latest Microsoft Updates Recommended for Use with the Bridge Step 1 On the burned CD that contains the extracted Microsoft updates, browse to each of the applicable directories and install each update. To speed the installation, you may want to: •Install each update at a command prompt by using the /z option, so you do not have to restart the computer after installing each update. •Install each update at a command prompt by using the /m option, so the update installs without displaying any dialog boxes. •Create a batch file that installs all of the updates at once. For more detailed information, refer to Microsoft Knowledge Base article 296861, How to Install Multiple Windows Updates or Hot Fixes with Only One Reboot. Step 2 Restart the Bridge server. Installing MSXML 3.0 with Service Pack 1 Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 12 or later) that were shipped with the server, skip this section. MSXML 3.0 with Service Pack 1 is already installed. If the Bridge server was not purchased from Cisco, do the procedure in this section. Note You are not required to install MSXML 3.0 before you install MSXML 3.0 Service Pack 1. MSXML 3.0 Service Pack 1 overwrites MSXML 3.0 if MSXML 3.0 is installed on the computer. To install MSXML 3.0 with Service Pack 1 Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the MSXML3_With_SP1 directory, and double-click Msxml3sp1.exe. Step 2 Follow the on-screen prompts to complete the installation. Installing Internet Explorer 6 Service Pack 1 Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. Internet Explorer 6 Service Pack 1 is already installed. If the Bridge server was not purchased from Cisco, do the following procedure. To Install Internet Explorer 6 Service Pack 1 Step 1 On the Cisco Unity Bridge CD or on the burned CD that contains the extracted CiscoUnityBridge3.0.<x>ServicePacks.exe, browse to the IE6_With_SP1 directory, and double-click IE6Setup.exe. Step 2 Follow the on-screen prompts to complete the installation. Connecting the Bridge Server to the Network To Connect the Bridge Server to the Network Attach the network cable(s) to the Bridge server. Removing the NNTP and SMTP Services The Bridge does not work with the NNTP and SMTP services installed. If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, the NNTP and SMTP services were installed automatically. The services may also have been installed if you installed Windows 2000 Server by using the guided system-setup utility provided by the server manufacturer. To Remove the NNTP and SMTP Services Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 2 Click Add/Remove Windows Components. Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details. Step 4 In the Internet Information Services (IIS) dialog box, uncheck the NNTP Service and SMTP Service check boxes. Step 5 Click OK. Step 6 Click Next. Step 7 Click Finish. Step 8 Close the Add/Remove Programs dialog box and Control Panel. Disabling the Windows Fax Service You disable the Windows fax service to prevent it from interfering with the Brooktrout software. To Disable the Windows Fax Service Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 2 In the right pane, double-click Fax Service. Step 3 In the Fax Service Properties dialog box, click the General tab. Step 4 In the Startup Type list, click Disabled. Step 5 Click OK to close the Fax Service Properties dialog box. Step 6 Close the Services MMC. Changing Folder Settings in Windows Explorer Note If the Bridge server was purchased from Cisco and you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs (revision 11 or later) that were shipped with the server, skip this section. All files and folders are already visible in Windows Explorer. If the Bridge server was not purchased from Cisco, you change folder settings so that all files and folders—including system files—are visible in Windows Explorer during troubleshooting. If you do not do the following procedure now, Cisco TAC may ask you to do it later. To Change Folder Settings in Windows Explorer Step 1 On the Windows desktop, double-click My Computer. Step 2 Click Tools > Folder Options. Step 3 Click the View tab. Step 4 Click Show Hidden Files and Folders. Step 5 Uncheck the Hide File Extensions for Known File Types check box. Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm. Step 7 Click Apply. Step 8 Click Like Current Folder, and click Yes to confirm. Step 9 Click OK. Assigning a Static IP Address Do the procedure in this section to assign a static IP address to the Bridge server. When selecting an IP address, note the following considerations: •Do not select an address accessible from the Internet. Doing so can expose the Bridge server to unwanted intrusion from the Internet, even when the server is hardened. •Do not select an address that puts the Bridge server on the opposite side of a firewall from the IBM Lotus Domino server(s) that will be routing SMTP messages to and from the Bridge server. To Assign a Static IP Address to the Bridge Server Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection. Step 2 Click Properties. Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box. Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties. Step 5 Enter applicable values. For more information, refer to Windows 2000 Server Help. Step 6 Click OK. Step 7 Restart the server. Verifying the IP Address and the Network Connection To Verify the IP Address and the Network Connection Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt. Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Verify the IP address of the Bridge server. Step 4 Find the IP address of a router or server on the same network segment as the Bridge server. If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address" section, or the Bridge server is not connected to the network. Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter. If the device sends a reply, the Bridge server has a valid IP address. If the device does not reply, there may be a variety of causes. Some of the most common problems include: •The assigned static IP address conflicts with the IP address of another computer on the network. •The subnet mask is incorrect. Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem. Adding the Bridge Server to an Existing Domain or Configuring the Server When Not Joining a Domain The Bridge server can be either a member server or a member of a workgroup. This section contains procedures for adding the Bridge server to a domain and for configuring the network identification full computer name (FQDN) on the Bridge server. Do the procedure that is applicable to your installation. Caution Do not make the Bridge server a domain controller. To Add the Bridge Server to an Existing Domain Step 1 On the Windows Start menu, click Settings > Control Panel > System. Step 2 Click the Network Identification tab. Step 3 Click Properties. Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join. Step 5 Click OK. Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain. Step 7 Click OK three times to save the change and close the dialog boxes. Step 8 When prompted to restart the server, click Yes. If you are not adding the Bridge server to an existing domain, do the following procedure. To Configure the Network Identification Full Computer Name (FQDN) on the Bridge Server Step 1 On the Windows Start menu, click Settings > Control Panel > System. Step 2 Click the Network Identification tab. Step 3 Click Properties. Step 4 In the Identification Changes dialog box, click More. Step 5 Enter a value for Primary DNS Suffix of This Computer. Step 6 Click OK three times to save the change and close the dialog boxes. Step 7 When prompted to restart the server, click Yes.
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