Table Of Contents
Enabling Cisco Unified Videoconferencing Manager Release 5.7 and Cisco WebEx Integration
About Integrating Cisco Unified Videoconferencing with Cisco WebEx
Why Integrate Cisco Unified Videoconferencing with Cisco WebEx?
Cisco WebEx Provisioning and Configuration
Formulating the Cisco Unified Videoconferencing URL
Creating a Custom Session Type
Enabling the Session Type for All or Specific Users
Set Advanced Scheduler to Default
Cisco Unified Videoconferencing Desktop Client Installation
Scheduling a Cisco Unified Videoconferencing Integrated Meeting
Scheduling with the Cisco WebEx Page
Invite Endpoints from within a Video Conference
Use the Endpoint to Join a Video Conference
Cisco Unified Videoconferencing Desktop Client Installation
Video Active Speaker and Audio Features
Cisco Unified Videoconferencing Permissions
Obtaining Documentation, Obtaining Support, and Security Guidelines
Integration Note
Enabling Cisco Unified Videoconferencing Manager Release 5.7 and Cisco WebEx Integration
Revised: August 17, 2009 OL-19838-01
1 About Integrating Cisco Unified Videoconferencing with Cisco WebEx
Cisco Unified Videoconferencing is a generic term used to describe the Cisco family of traditional video conferencing products, which include the 35xx series Multipoint Control Unit (MCU) and Cisco Unified Videoconferencing Manager. Cisco Unified Videoconferencing provides open standards video conferencing, allowing any video endpoint utilizing H.323, SIP, E.164 or SCCP with E.164 and/or IP address dialing to connect to a video conference.
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Cisco Unified Videoconferencing Manager Desktop is a component of Cisco Unified Videoconferencing Manager.
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Why Integrate Cisco Unified Videoconferencing with Cisco WebEx?
Cisco Unified Videoconferencing provides a high-end conferencing experience delivered through either high-definition or standard-definition video. Cisco Unified Videoconferencing can be configured to display up to 16 participants in a view, including automatic display of the active speaker, or display of all participants at once. The addition of these display capabilities to the Cisco WebEx meeting room enhances the collaboration experience.
System Requirements
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User Requirements
Make sure that your users have the following:
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2 Integration Setup
This section outlines what is required to set up the onsite MCU and Cisco Unified Videoconferencing server.
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Cisco WebEx Provisioning and Configuration
The following section outlines the process for obtaining and setting up the Cisco Unified Videoconferencing integration within Cisco WebEx.
Provisioning the System
To enable the Cisco Unified Videoconferencing integration, fulfill these requirements:
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If existing Cisco WebEx customers want to take advantage of the Cisco Unified Videoconferencing integration, they must contact their Cisco WebEx account managers by the end of September 2009. Account managers will validate their Cisco Unified Videoconferencing software versions and submit the appropriate request to the Cisco WebEx provisioning team.
New customers should plan for integration with Cisco Unified Videoconferencing during the sales process so that they can be enabled as part of the provisioning order.
Formulating the Cisco Unified Videoconferencing URL
Users participate in video conferences by accessing the Cisco Unified Videoconferencing URL and using their web cameras. To display Cisco Unified Videoconferencing video within the Cisco WebEx Meeting Center Client, you must add this URL to the Cisco WebEx back-end Site Administration Page.
You should also consider carefully whether or not to disable Cisco Unified Videoconferencing audio because the Cisco WebEx and Cisco Unified Videoconferencing audio systems are not linked in the current release. Scheduling a Cisco WebEx meeting to use a traditional PSTN audio type while also using Cisco Unified Videoconferencing audio results in some participants using Cisco WebEx audio and others using Cisco Unified Videoconferencing audio. In such cases the two groups cannot hear each other.
Disable Cisco Unified Videoconferencing audio in these scenarios:
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Enable Cisco Unified Videoconferencing audio in these scenarios:
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Procedure
Step 1
If you do not know the URL to access the Cisco Unified Videoconferencing Desktop server, ask an IT Administrator.
Example: http://host.company.com/cuvm/Step 2
Example: http://host.company.com/cuvm/miniStep 3
Participants are typically asked to enter a Meeting ID when starting or attending a Cisco Unified Videoconferencing video conference. To automate passing the Meeting ID from Cisco WebEx to the Cisco Unified Videoconferencing Desktop server, you must configure a variable in the URL to handle this. Append the following to the end of the URL: ?ID=%MeetingID%
Example: http://host.company.com/cuvm/mini/?ID=%MeetingID%•
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Step 4
Append "NOAUDIO" to the end of the URL to disable audio on the Cisco Unified Videoconferencing system.
Example: http://host.company.com/cuvm/mini/?ID=%MeetingID%&NOAUDIO•
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Creating a Custom Session Type
Once the Cisco WebEx site is on version WBS27, with Cisco Unified Videoconferencing enabled, the next step is to configure the Cisco Unified Videoconferencing session types. Session types are sets of configurations that can be applied to a Cisco WebEx meeting to control which features are enabled. When scheduling Cisco WebEx meetings, users choose from the available session types associated with their account. Cisco Unified Videoconferencing is configured through a custom session type which may be created in the Cisco WebEx Site Administration Page.
Procedure
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If you do not select this option, the Cisco WebEx meeting number is used as the Cisco Unified Videoconferencing meeting ID. The purpose of this feature is to ensure compatibility with Cisco Unified Videoconferencing deployments and the dial plan.
If you do not select this option, include a Cisco Unified Videoconferencing service prefix in front of the%MeetingID% variable in the Cisco Unified Videoconferencing URL.
Example: http://mycuvc.host.com/cuvd/mini?ID=873%MeetingID%This tells the Cisco Unified Videoconferencing system what type of video conference to run (for example, high or standard definition).
Step 8
Enabling the Session Type for All or Specific Users
Now that the Cisco Unified Videoconferencing session type is enabled, you must make sure that Cisco WebEx host accounts provisioned on the site will have access to it. There are two ways to go about doing this.
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Best Practices
This section provides some recommendations for configuring a Cisco WebEx site to allow for optimal user experience with integrated Cisco Unified Videoconferencing.
Set Advanced Scheduler to Default
If your video conferencing system requires the use of static or reservationless meeting IDs, set your Cisco WebEx Site default scheduler to "Advanced Scheduler". This is the only type of scheduler on the Cisco WebEx page that allows you to enter a custom Cisco Unified Videoconferencing meeting ID.
Cisco Unified Videoconferencing Desktop Client Installation
To minimize issues that users encounter when participating in their first Cisco WebEx integrated video conference, make sure that the Cisco Unified Videoconferencing Desktop Client is installed on each computer prior to joining. Users can individually install the software by navigating to the Cisco Unified Videoconferencing Desktop Server URL through Internet Explorer and by clicking the Updates link.
Alternatively, users are prompted to install the plug-in from the Cisco WebEx video panel, if it is not installed.
Users should check their video using the link on the Cisco Unified Videoconferencing Desktop main page before attempting to join their first Cisco WebEx advanced video meeting.
3 Scheduling a Cisco Unified Videoconferencing Integrated Meeting
There are several ways to schedule a Cisco WebEx Meeting: through the Cisco WebEx page, Productivity Tools or Cisco WebEx Connect. Within these three schedulers, the option for selecting Cisco Unified Videoconferencing as the video type is provided through the Cisco WebEx meeting type.
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Scheduling Instructions
The following basic examples are provided to give you an idea of how to schedule a Cisco Unified Videoconferencing integrated Cisco WebEx Meeting.
Scheduling with Outlook
The following procedure demonstrates how to set up a Cisco Unified Videoconferencing integrated meeting within Outlook.
Procedure
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The service type represents a collection of Cisco WebEx settings. The Service Type name should reference "Cisco Unified Videoconferencing" or "Cisco Videoconferencing". There may be more than one Cisco Unified Videoconferencing service type available for selection.
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Enter the Cisco Unified Videoconferencing meeting ID if the session type requires it. If you do not see an option to enter a meeting ID, the service type is configured to not require one. If you do not know the Cisco Unified Videoconferencing meeting ID, select a different service type, or leave it blank.
Step 6
If your service type indicates that it is utilizing Cisco Unified Videoconferencing audio, select none in the Conference type option. Otherwise, select any audio type of your choosing.
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Scheduling with the Cisco WebEx Page
This procedure shows you how to schedule a Cisco WebEx meeting to use Cisco Unified Videoconferencing video. This procedure assumes that the integration setup has already been performed.
Procedure
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The meeting type represents a collection of Cisco WebEx settings. The meeting type name should contain "Cisco Unified Videoconferencing" or "Cisco Videoconferencing". There may be more than one Cisco Unified Videoconferencing meeting type available for selection. Also take note of the additional components of the Cisco Unified Videoconferencing meeting type such as HD (High Definition), "With Audio", and so on.
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If your service type indicates that it is using Cisco Unified Videoconferencing audio, select none in the Conference Type option. Otherwise, select any audio type of your choosing.
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Best Practices
Audio Selection
The meeting scheduling interfaces for Productivity Tools, Cisco WebEx Connect and the Cisco WebEx Page all provide controls for selecting the audio type. The typical Cisco WebEx site will provide selections for Cisco WebEx Audio, Other Teleconferencing and None. Other sites, integrating with third-party audio providers, will offer a partner audio solution in substitution for the Cisco WebEx Audio option. These audio types are completely separate from Cisco Unified Videoconferencing, and currently do not integrate with the embedded VoIP functionality that is mixed in with the Cisco Unified Videoconferencing video.
If a session type is available that indicates Cisco Unified Videoconferencing Audio is enabled, select "None" for the Cisco WebEx audio setting as well as for VoIP.
Dynamic or Custom Meeting ID
When scheduling a Cisco WebEx meeting to use Cisco Unified Videoconferencing, a user may be presented with an option to enter a Cisco Unified Videoconferencing Meeting ID. This optional setting allows the user to use their own Cisco Unified Videoconferencing Meeting ID that is likely provisioned on the MCU.
4 Inviting a Room System
Much like a standard Cisco Unified Videoconferencing video conference, there are two ways to bring a room system or video phone into a session. You can use the video endpoint to dial into the video conference, or you can invite the endpoint from within the video conference. The room system must be on-site and accessible to the MCU.
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Invite Endpoints from within a Video Conference
The Actions button consolidates all the menu items available within a typical, standalone Cisco Unified Videoconferencing video conference. To invite a room system into a video conference, simply select the Actions button and select Invite from the menu. This will launch a dialog box enabling you to enter a SIP, H.323, E.164, or IP address. If your Cisco Unified Videoconferencing address book is populated with all the available endpoints, you can simply select from the list.
Use the Endpoint to Join a Video Conference
Using a video endpoint to join a Cisco Unified Videoconferencing integrated Cisco WebEx meeting is similar to connecting to a standalone Cisco Unified Videoconferencing video conference. You must provide your users with the E.164 alias, IP address or host name of the MCU, and the ID required for joining the meeting.
5 Troubleshooting
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Cisco Unified Videoconferencing Desktop Client Installation
Pop-Up Issues
Since the Cisco Unified Videoconferencing integration is delivered through a browser panel, all the typical browser-related rules apply. If the Cisco Unified Videoconferencing interface needs to pop-up a window, Internet Explorer's embedded pop-up blocker will prevent it from being displayed and prompts users whether or not to allow it.
To ensure that the user is not prompted to accept the pop-up in the future, have the user select "always allow pop-ups for this site". If the user continues to receive the pop-up notification, adding the Cisco Unified Videoconferencing Desktop server URL to the Allowed Sites list will resolve the problem (Tools > Internet Options > Security > Trusted Sites > Sites in Internet Explorer).
Script Errors
During the installation process, it is possible that the user will receive a Script Error notification. These notifications are typically caused by pop-up blockers preventing a window being displayed. The main page displayed in the panel is calling out to objects or document nodes that reside within the expected pop-up window. Since this pop-up window is not present, script errors are displayed.
Typically, saying "Yes" to the prompt, and ensuring that the user browser is not blocking a pop-up window, will allow the installer to continue with no problems. If errors continue to be displayed, closing all browser windows and re-joining the meeting will resolve the issue.
Active-X Plug-in Permissions
The video displayed within the panel is served by a web page that embeds an Active-X plug-in, which users must manually approve.
Post-Installation Issues
The following issues may be encountered during a video conference, after installation has already been completed successfully.
Video Active Speaker and Audio Features
Large video display for the active speaker, and various audio controls found within the video panel, are only operational when using Cisco Unified Videoconferencing mixed audio. If this feature is not working, determine what type of audio the meeting is using. Cisco WebEx Audio, or any other PSTN-based offering, currently does not have the ability to send notifications to the Cisco Unified Videoconferencing system; therefore, you must notify users of this if they are using this type of audio. Users accessing Cisco Unified Videoconferencing through mixed audio should contact an IT Administrator or Cisco Unified Videoconferencing Support.
Unable to Display Video
Users may encounter an error message from Cisco WebEx alerting them that the Cisco Unified Videoconferencing Desktop URL is not accessible. The error message includes the unreachable URL.
If a user reports this issue, ask the user to select the link and determine whether the video can be displayed directly from a browser window. If the user cannot reach the Cisco Unified Videoconferencing Desktop server, they are connected to the internet from a site that cannot reach the onsite video system.
Other reasons for video display issues include:
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Cisco Unified Videoconferencing Permissions
In the current Cisco Unified Videoconferencing integration participants can disable, disconnect or connect any video endpoint. For Cisco WebEx, only the moderator can moderate the meeting. For Cisco Unified Videoconferencing Manager, any participant can moderate the changes to the video portion of the meeting.
6 FAQs
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General
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Advanced video layouts and control:
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Dual-core Pentium 2 GHz or faster
2GB RAM
2MP web cam (Logitech 9000) for High Definition quality
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Audio
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This is the recommended solution that works best in most cases. In this situation, the Cisco WebEx audio controls are available, and the active speaker does not work properly.
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This is the option you should use when you require interoperability with Cisco TelePresence. In this situation, you cannot use the Cisco WebEx audio controls.
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You should make sure that the Cisco Unified Videoconferencing audio is disabled in these situations:
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Meeting Types and Meeting IDs
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A Cisco Unified Videoconferencing meeting ID is composed of a Cisco Unified Videoconferencing MCU service prefix and a pass code. A pass code is an arbitrary number created by the user to formulate a unique conference ID in combination with the MCU service prefix. To avoid meeting ID conflicts, we recommend that users use their phone extension as their pass code so that users can create unique conference IDs without conflicting with others.
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Best Practices
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If your video conferencing system requires the use of static or reservationless meeting IDs, make sure that you set the default scheduler for your Cisco WebEx site to "Advanced Scheduler". This is the only type of scheduler on the Cisco WebEx page that allows the entry of a custom Cisco Unified Videoconferencing meeting ID
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Known Limitations
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7 Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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