Table Of Contents
Using the Cisco Audio Message Utility
Introduction
Launching the Cisco Audio Message Utility
Playing a Message
MCU Messages
Procedure
Recording a Message
Replacing a Message
Uploading a Message to a Device
Viewing Message Details
Exiting the Utility
About Express Setup
Using Express Setup
Using the Cisco Audio Message Utility
This section describes the following topics:
•
Introduction
•Launching the Cisco Audio Message Utility
•Playing a Message
•Recording a Message
•Replacing a Message
•Uploading a Message to a Device
•Viewing Message Details
•Exiting the Utility
•About Express Setup
•Using Express Setup
Introduction
The Cisco Audio Message Utility is an interactive GUI that enables you to record and replace messages and upload new messages to the call routing mechanisms in Cisco devices.
Default built-in audio messages are in English. The Cisco Audio Message Utility allows you to record new messages in a different language or with different content to suit your requirements. The Cisco Audio Message Utility also enables you to replace and upload new messages to the target Cisco device.
There are two ways of using the Cisco Audio Message Utility. The standard utility functions enable you to play, record or replace messages. The Express Setup guides you through the recording, replacing and upload procedure for each of the voice messages.
Before You Begin
Before you can record, play and upload messages to the target Cisco device, you must
•Save recorded messages as WAV files.
•Know the IP address of the target device.
Launching the Cisco Audio Message Utility
This section describes how to install and launch the Cisco Audio Message Utility.
Procedure
Step 1 Copy the Audio Message Utility folder from the Cisco Unified Videoconferencing Software CD-ROM to your local computer.
Note You cannot run the Audio Message Utility from the Cisco Unified Videoconferencing Software CD-ROM.
Step 2 To run the utility, double-click the IvrRecordingUtility.exe file.
Playing a Message
This section describes how to play an audio message. Available messages depend upon the device selected in the Target Type field.
•MCU Messages
Note The devices available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
MCU Messages
The following MCU messages are available:
Table 6-1 MCU Messages
ID
|
Message Name
|
Recorded Message
|
Played for ...
|
Played when ...
|
0
|
Connected indication
|
Audio signal
|
single participant
|
a participant first connects to a conference
|
1
|
Enter conference PIN
|
"Thank you for attending the conference. Please enter the conference PIN code followed by the pound sign now."
|
single participant
|
a participant connects to a PIN-protected conference (played after the Connected indication message)
|
2
|
Wrong PIN, disconnecting
|
"You have entered an invalid PIN code. Please check with the conference organizer and try again."
|
single participant
|
a participant tries to join a PIN-protected conference after entering the wrong PIN three times in a row
|
3
|
Wrong PIN, enter a valid one
|
"You have entered an invalid PIN code. Please enter a valid PIN code followed by the pound sign now."
|
single participant
|
a participant tries to join a PIN-protected conference after entering the wrong PIN (less than three times in a row)
|
4
|
Reserved
|
N/A
|
|
reserved for future use
|
5
|
First participant in conference
|
"Thank you for attending the conference. You are the first participant. Please hold."
|
single participant
|
the first participant joins the conference (after the Connected indication and the Enter conference PIN messages)
|
6
|
New participant joined conference
|
Audio signal
|
all participants
|
a new participant has joined the conference
|
7
|
Participant left conference
|
Audio signal
|
all participants
|
a participant has left the conference
|
8
|
Success indication
|
Audio signal
|
single participant
|
a DTMF command has succeeded
|
9
|
Enter party number
|
"To dial out, please dial the number of the party you wish to invite to the conference, followed by the pound sign."
|
single participant
|
you are in invite mode (after dialing *8 via DTMF) and you do not dial any number for a period of time
|
10
|
Reserved
|
N/A
|
|
for future use
|
11
|
Error indication
|
Audio signal
|
single participant
|
a DTMF command has failed
|
12
|
Reserved
|
N/A
|
|
for future use
|
13
|
Chair privileges required
|
"This action requires chair privileges. Please take the chair and try again."
|
single participant
|
you perform a DTMF command that requires chair privileges without first taking the chair
|
14
|
Chair already taken
|
"Chair already taken."
|
single participant
|
you try to take the chair via DTMF, but someone else has already taken the chair
|
15
|
Reserved
|
N/A
|
|
for future use
|
16
|
Initial menu
|
"The following conference commands are available— To return to the conference, press pound. To take chair, press 1. To mute or unmute your line, press 2. To control the volume of your line press 3."
|
single participant
|
you are in DTMF command mode (after dialing * or ** via DTMF) and you do not enter any command for a period of time
|
17
|
Enter chair PIN
|
"Please enter the chair PIN code followed by the pound sign."
|
single participant
|
you try to take the chair via DTMF and a chair PIN is defined
|
18
|
Chair menu
|
"The following conference commands are available—To return to the conference, press pound. To release chair, press 1. To mute or unmute your line, press 2. To control the volume of your line, press 3. To change the video layout, press 6. To block admission to the conference, press 7. To dial out, press 8. To mute/unmute all lines except you, press 9."
|
single participant
|
you are in DTMF chair mode (i.e. after taking the chair via DTMF) and you do not enter any command for a period of time
|
19
|
Join sub-conference
|
"You have currently joined a sub-conference."
|
single participant
|
a participant joins a sub-conference
|
20
|
Leave sub-conference
|
"You have just left the sub-conference."
|
single participant
|
a participant leaves a sub-conference
|
21
|
Reserved
|
N/A
|
|
for future use
|
22
|
Join not allowed
|
"For security reasons, please join from the MeetingPlace web conferencing interface. Goodbye."
|
|
Reserved for Cisco Unified MeetingPlace
|
23
|
No video resources
|
"All video resources are currently in use. Please try again later."
|
|
Reserved for Cisco Unified MeetingPlace
|
24
|
Reserved
|
N/A
|
|
for future use
|
25
|
Conference terminating
|
"Please note, the conference is about to terminate."
|
all participants
|
a conference is about to terminate
|
26
|
Organizer not yet joined, please wait
|
"Please wait until the conference organizer joins the conference."
|
single participant
|
you join a conference in waiting room mode before the organizer has joined
|
27
|
Organizer joined, conference starts
|
"The conference will now begin."
|
all participants
|
the organizer joins a conference in waiting room mode
|
28
|
Organizer left, conference waiting
|
"You have been moved to the waiting room, please wait."
|
all participants
|
the organizer leaves a conference in waiting room mode
|
29
|
Organizer back, conference resume
|
"The conference will now resume."
|
all participants
|
the organizer returns to a conference in waiting room mode
|
30
|
Wrong chair PIN
|
"You have entered an invalid chair PIN code."
|
single participant
|
you have entered the wrong chair PIN
|
31
|
You are the chair
|
"You are now the chair person."
|
single participant
|
you have taken the chair via DTMF
|
32
|
Muted
|
"All participants are now muted."
|
single participant
|
you mute yourself via DTMF
|
33
|
Unmuted
|
"All participants are now unmuted."
|
single participant
|
you unmute yourself via DTMF
|
34
|
Volume control menu
|
"Volume control. Press 0 to decrease and 1 to increase the volume."
|
single participant
|
you are in volume control mode (after dialing *3 via DTMF) and you do not enter any command for a period of time
|
35
|
Conference admission blocked
|
"Admission to the conference is now blocked."
|
single participant
|
you block admission to the conference via DTMF
|
36
|
Conference admission allowed
|
"Admission to the conference is now allowed."
|
single participant
|
you allow admission to the conference via DTMF
|
37
|
Dialing
|
"Dialing."
|
single participant
|
you invite a participant via DTMF
|
38
|
Invalid input
|
"You have entered invalid input".
|
single participant
|
you press an invalid key during a DTMF command
|
39
|
Chair released
|
"You are no longer the conference chair."
|
single participant
|
you release the chair via DTMF
|
40
|
Change layout menu
|
"Change layout. Please enter the number of participants to be seen on the screen or press zero for automatic layout."
|
single participant
|
you are in change layout mode (after dialing *6 via DTMF) and you do not enter any command for a period of time
|
41
|
Mute/Unmute All menu
|
"Press 0 to mute all participants except yourself. Press 1 to unmute all participants."
|
single participant
|
you are in mute/unmute all mode (after dialing *9 via DTMF) and you do not enter any command for a period of time
|
42
|
All muted
|
"All participants are now muted."
|
single participant
|
you mute all participants via DTMF
|
43
|
All unmuted
|
"All participants are now unmuted."
|
single participant
|
you unmute all participants via DTMF
|
44
|
Chair blocked menu
|
"The following conference commands are available—To return to the conference, press pound. To release chair, press 1. To mute or unmute your line, press 2. To control the volume of your line, press 3. To change the video layout, press 6. To allow admission to the conference, press 7. To mute/unmute all lines except you, press 9."
|
single participant
|
you are in DTMF chair mode (i.e. after taking the chair via DTMF) in a conference whose admission is blocked and you do not enter any command for a period of time
|
Procedure
Step 1 In the Target Type field, choose the device that uses the message you want to play.
Note The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
The Audio Recordings window displays the messages currently uploaded to the target device.
Step 2 Ensure the message type you wish to play is enabled in the Audio Recordings window.
Step 3 Click on the message type you wish to play in the Audio Recordings window.
Step 4 From the Message menu, select Play Message.
The Play Recording dialog box appears. You can stop or replay the message you have selected to play.
Recording a Message
This section describes how to record a new audio message.
Procedure
Step 1 From the Message menu, select New Recording.
The New Recording confirmation box appears and the MSsound recording utility is invoked.
Note MSsound is invoked by default. You can use any recording software that supports the WAV format.
The new message must be recorded in the following formats:
–WAV file
–G.711 (CCITT)
–ยต-Law
–8-bit
–Sampling rate 8kHz
Step 2 Use the recording software, to record a new message and save it to the Cisco Audio Message Utility directory.
Replacing a Message
This section describes how to replace an audio message.
Procedure
Step 1 In the Target Type field, choose the device that uses the message you want to replace.
Note The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
Step 2 The Audio Recordings window displays the messages currently uploaded to the target device. Click the message type in the Audio Recordings window you wish to replace.
Step 3 From the Message menu, select Properties.
The Properties dialog box appears showing the name of the message you selected in the Message Type field.
Step 4 (Optional) Enter the text that you want to appear in the Message Type field in the Audio Recordings window.
Step 5 Click Browse to choose the new message you wish to use.
The Replace Recording dialog box appears.
Step 6 Select the file with which you wish to replace the current message and click Open to confirm your selection.
Step 7 Click OK in the Properties dialog box.
Step 8 The new message appears in the Audio Recordings window.
Uploading a Message to a Device
This section describes how to upload audio messages from the Audio Message Utility to a target device.
Procedure
Step 1 From the Actions menu, select Upload Messages To Target.
The Upload dialog box appears.
Step 2 In the General Information section, enter the IP address of the target device.
Step 3 In the Login Information section, enter the user name and password of the target device, as configured in the device network configuration settings.
Step 4 (Optional) Modify the read and write community settings for the target device as follows:
–Click Customize SNMP Settings.
The Customize SNMP Settings dialog box displays.
–Enter the required read community and write community values and click OK.
Step 5 Click Upload Messages.
The Upload in progress window appears, and the message files are uploaded and burned onto the target device.
Viewing Message Details
You can view the file name and length of the audio messages listed in the Audio Recordings window.
Procedure
Step 1 Click the Target Type drop-down list.
Step 2 Choose the device that uses the message you want to replace.
Note The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
The names of audio message files currently uploaded to the target device appear in the Recorded Message field of the Audio Recordings window.
The lengths of audio message files currently uploaded to the target device appear in the Message Length (sec) field of the Audio Recordings window.
Exiting the Utility
This section describes how to exit the Audio Message Utility.
Procedure
Step 1 Open the Actions menu.
Step 2 Select Exit.
About Express Setup
The Express Setup is an alternative way of recording, replacing and uploading messages. The Express Setup guides you through the recording, replacing and uploading procedure for each audio message.
You proceed through the Express Setup sequentially for each message type. You are alternately prompted to select to record a new message and to navigate a path to a new message file with which you wish to replace a current file.
As you proceed through the Express Setup, the dialog box displays the name the current message type and the associated message file.
Note You can skip the recording and replacing sequence for each message by clicking Next at each step in the Express Setup. You can return to any step in the procedure to change the setup for a particular message by clicking Back.
Using Express Setup
This section describes how to use the Express Setup.
Procedure
Step 1 Click Express Setup in the Tools menu.
The Express Setup dialog box is displayed informing you of the name of the first message file in the selection and provides a check box for indicating whether you wish to create a new recording for the message.
Step 2 Check Create a new recording and click Next.
The Express Setup dialog box displays the required format settings for the new message and the MSsound recorder is displayed. Use the MSsound recorder or other recording software to record the new message and save it to the Audio Message Utility directory.
Step 3 When you have finished recording a new message, click Next.
The Express Setup dialog box displays the path of the current file for the specified message type and the Replace button.
Step 4 Click Replace.
The Replace Recording window appears showing the directory containing the current sound files for the device.
Step 5 Select the required file and click Open to replace this file with the current message file for the specified message.
When you have completed the recording and replacement procedure, the Express Setup dialog box displays the new list of message types and message files associated with each type.
Step 6 Click Upload.
The Upload dialog box appears.
Step 7 Enter the IP address of the target device.
Step 8 Enter the user name and password as defined in the network configuration settings of the Cisco device.
Step 9 Click Upload Messages to complete the upload procedure.
The Upload in progress window displays. The message files are uploaded and burned onto the target device.
