Table Of Contents
Using the Cisco Audio Message Utility
About the Cisco Audio Message Utility
Launching the Audio Message Utility
Playing a Message
Available MCU Messages
Recording a Message
Replacing a Message
Uploading a Message to a Device
Viewing Message Details
Exiting the Utility
About Express Setup
Using Express Setup
Using the Cisco Audio Message Utility
•
About the Cisco Audio Message Utility
•Launching the Audio Message Utility
•Playing a Message
•Recording a Message
•Replacing a Message
•Uploading a Message to a Device
•Viewing Message Details
•Exiting the Utility
•About Express Setup
•Using Express Setup
About the Cisco Audio Message Utility
The Cisco Audio Message Utility is an interactive GUI that enables you to record and replace messages and upload new messages to the call routing mechanisms in Cisco devices.
Default built-in messages are in English. The Cisco Audio Message Utility allows you to record new messages in a different language or with different content to suit your requirements. The Cisco Audio Message Utility also enables you to replace and upload new messages to the target Cisco device.
There are two ways of using the Cisco Audio Message Utility. The standard utility functions enable you to play, record or replace messages. The Express Setup guides you through the recording, replacing and upload procedure for each message.
Before You Begin
Before you can record, play and upload messages to the target Cisco device, you must
•Save recorded messages as WAV files.
•Know the IP address of the target device.
Launching the Audio Message Utility
Procedure
Step 1 Copy the Audio Message Utility folder from the Cisco Unified Videoconferencing Software CD-ROM to your local computer.
Note You cannot run the Audio Message Utility from the Cisco Unified Videoconferencing Software CD-ROM.
Step 2 To run the utility, double-click the IvrRecordingUtility.exe file.
Playing a Message
This section describes how to play an audio message. Available messages depend upon the device selected in the Target Type field.
Procedure
Step 1 In the Target Type field, choose the device that uses the message you want to play.
The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
The Audio Recordings window displays the messages currently uploaded to the target device.
Step 2 Ensure the message type you wish to play is enabled in the Audio Recordings window.
Step 3 Click on the message type you wish to play in the Audio Recordings window.
Step 4 From the Message menu, select Play Message.
The Play Recording dialog box appears. You can stop or replay the message you have selected to play.
Available MCU Messages
Table 6-1 MCU Audio Messages
ID
|
Message Name
|
Recorded Message
|
Displayed Message
|
Played for ...
|
Played when ...
|
0
|
Connected indication
|
Sound
|
|
Single participant
|
a participant first connects to a conference
|
1
|
Enter conference PIN
|
Thank you for attending the conference. Enter the conference PIN followed by the pound sign.
|
Enter PIN code
|
Single participant
|
a participant connects to a PIN-protected conference (played after the Connected indication sound)
|
2
|
Wrong PIN, disconnecting
|
Incorrect PIN. Disconnecting.
|
Incorrect PIN code. Disconnecting...
|
Single participant
|
a participant tries to join a PIN-protected conference after entering the wrong PIN three times in a row
|
3
|
Wrong PIN, enter a valid one.
|
Incorrect PIN. Enter the correct PIN followed by the pound sign.
|
Incorrect PIN code. Enter PIN code.
|
Single participant
|
a participant tries to join a PIN-protected conference after entering the wrong PIN (less than three times in a row)
|
4
|
Reserved
|
|
|
|
For future use
|
5
|
First participant in conference
|
Thank you for attending the conference. You are the first participant. Please hold.
|
|
Single participant
|
the first participant joins the conference (after the Connected Indication and the Enter conference PIN messages)
|
6
|
New participant joined conference
|
Tone
|
|
All participants
|
a new participant has joined the conference
|
7
|
Participant left conference
|
Tone
|
|
All participants
|
a participant has left the conference
|
8
|
Success indication
|
Tone
|
|
Single participant
|
a DTMF command has succeeded
|
9
|
Enter party number
|
To dial out, please dial the number of the party you wish to invite to the conference, followed by the pound sign.
|
|
Single participant
|
you are in invite mode (after dialing *8 via DTMF) and you do not dial any number for a period of time
|
10
|
Reserved
|
|
|
|
For future use
|
11
|
Error indication
|
Tone
|
|
Single participant
|
a DTMF command has failed
|
12
|
Reserved
|
|
|
|
For future use
|
13
|
Moderator privileges required
|
This action requires moderator privileges.
|
|
Single participant
|
you perform a DTMF command that requires moderator privileges without first becoming a moderator
|
14
|
Another moderator exists
|
Another participant is already moderating the conference.
|
|
Single participant
|
you try to become the moderator via DTMF, but there is already another moderator for the conference
|
15
|
Reserved
|
|
|
|
For future use
|
16
|
Initial menu
|
To return to the conference - press pound.
To become the moderator - press 1.
To mute or unmute your line - press 2.
To control the volume of your line - press 3.
|
|
Single participant
|
you are in DTMF command mode (after dialing * or ** via DTMF) and you do not enter any command for a period of time
|
17
|
Enter moderator PIN
|
Enter the moderator PIN followed by the pound sign.
|
|
Single participant
|
you try to become the moderator via DTMF and a moderator PIN is defined
|
18
|
Moderator menu
|
To return to the conference - press pound.
To stop moderating - press 1.
To mute or unmute your line - press 2.
To control the volume of your line - press 3. To change the video layout - press 6.
To block admission to the conference - press 7.
To dial out - press 8. To mute/unmute all lines except your own - press 9.
|
|
Single participant
|
you are in DTMF moderator mode (i.e. after becoming the moderator via DTMF) and you do not enter any command for a period of time
|
19
|
Join sub-conference
|
You have joined a sub-conference.
|
|
Single participant
|
a participant joins a sub-conference
|
20
|
Leave sub-conference
|
You have left the sub-conference.
|
|
Single participant
|
a participant leaves a sub-conference
|
21
|
Reserved
|
|
|
|
For future use
|
22
|
Join not allowed
|
For security reasons, please join from the MeetingPlace web conferencing interface. Goodbye.
|
|
|
Reserved for Cisco Unified MeetingPlace
|
23
|
No video resources
|
All video resources are currently in use. Please try again later.
|
|
|
Reserved for Cisco Unified MeetingPlace
|
24
|
Reserved
|
|
|
|
For future use
|
25
|
Conference terminating
|
The conference is about to terminate.
|
|
All participants
|
a conference is about to terminate
|
26
|
Organizer not yet joined, please wait
|
Please wait for the meeting moderator.
|
|
Single participant
|
you join a conference in a waiting room mode before the moderator has joined
|
27
|
Organizer joined, conference starts
|
The meeting will now begin.
|
|
All participants
|
the moderator joins a conference in waiting room mode
|
28
|
Organizer left, conference waiting
|
You have been moved to the waiting room, please wait.
|
|
All participants
|
the moderator leaves a conference in waiting room mode
|
29
|
Organizer back, conference resume
|
The meeting will now resume.
|
|
All participants
|
the moderator returns to a conference in waiting room mode
|
30
|
Wrong moderator PIN
|
You have entered an incorrect moderator PIN.
|
|
Single participant
|
you have entered the wrong moderator PIN
|
31
|
You are the moderator
|
You are now the moderator.
|
|
Single participant
|
you have become the moderator of the conference via DTMF
|
32
|
Muted
|
Muted
|
|
Single participant
|
you mute yourself via DTMF
|
33
|
Unmuted
|
Unmuted
|
|
Single participant
|
you unmute yourself via DTMF
|
34
|
Volume control menu
|
To decrease the volume, press zero. To increase, press one.
|
|
Single participant
|
you are in volume control mode (after dialing *3 via DTMF) and you do not enter any command for a period of time
|
35
|
Conference admission blocked
|
Admission to the conference is now blocked.
|
|
Single participant
|
you block admission to the conference via DTMF
|
36
|
Conference admission allowed
|
Admission to the conference is now allowed.
|
|
Single participant
|
you allow admission to the conference via DTMF
|
37
|
Dialing
|
Dialing.
|
|
Single participant
|
you invite a participant via DTMF
|
38
|
Invalid input
|
Invalid input.
|
|
Single participant
|
you press an invalid key during a DTMF command
|
39
|
Stopped moderating
|
You are no longer the conference moderator.
|
|
Single participant
|
you have stopped moderating the conference via DTMF
|
40
|
Change layout menu
|
Change layout. Please enter the number of participants to be seen on the screen or press zero for automatic layout.
|
|
Single participant
|
you are in change layout mode (after dialing *6 via DTMF) and you do not enter any command for a period of time
|
41
|
Mute/Unmute All menu
|
To mute all participants except yourself, press zero. To un-mute all participants, press 1.
|
|
Single participant
|
you are in mute/unmute all mode (after dialing *9 via DTMF) and you do not enter any command for a period of time
|
42
|
All muted
|
All participants are now muted.
|
|
Single participant
|
you mute all participants via DTMF
|
43
|
All unmuted
|
All participants are now unmuted.
|
|
Single participant
|
you unmute all participants via DTMF
|
44
|
Moderator menu (blocked conference)
|
To return to the conference - press pound.
To stop moderating - press 1.
To mute or unmute your line - press 2.
To control the volume of your line - press 3. To change the video layout - press 6.
To allow admission to the conference - press 7.
To mute/unmute all lines except your own - press 9.
|
|
Single participant
|
you are in DTMF moderator mode (i.e. after becoming the moderator via DTMF) in a conference whose admission is blocked and you do not enter any command for a period of time
|
45
|
Silent
|
|
|
|
|
46
|
Conference list
|
Thank you for calling. To select a conference from the list, press the entry number. To create a new conference or join by ID, press zero.
|
|
Single participant
|
you dial the MCU auto-attendant (with video)
|
47
|
Please enter conference ID
|
Enter the conference ID followed by the pound sign.
|
Enter conference ID
|
Single participant
|
you choose to create or join a conference by ID during an auto-attendant session, or when you dial the MCU auto-attendant with audio only
|
48
|
Invalid conference ID
|
You have entered an incorrect conference ID.
|
The conference ID is invalid.
|
Single participant
|
you enter an invalid conference ID during an auto-attendant session
|
49
|
Create conference PIN
|
To create a PIN code to protect this conference, enter a PIN code followed by the pound sign. Enter only the pound sign if you do not want PIN protection.
|
Creating a new conference
Enter PIN code (optional)
|
Single participant
|
you choose to create a new conference during an auto-attendant session
|
50
|
Create conference failed
|
Failed to create a conference.
|
Failed to create a conference -%reason%.
To join an existing conference enter conference ID
Comment:
%reason% is one of:
No resources
Not allowed
Other
When the reason is other, no reason is displayed.
|
Single participant
|
during auto-attendant session, when conference creation fails. Possible reasons:
|
51
|
Create conference - invalid PIN code
|
You have entered an invalid PIN. Enter a valid PIN using digits only followed by the pound sign.
|
The PIN code is invalid. Enter valid PIN code
|
Single participant
|
during auto-attendant session, when creating a new conference and entering an invalid conference PIN code (PIN code should be digits only)
|
52
|
Transfer failed
|
Failed to connect to the conference. Disconnecting.
|
Failed to connect to the conference -%reason%.
Comment:
%reason% is one of:
No endpoint support
Other
When the reason is other, no reason is displayed.
|
Single participant
|
during auto-attendant session, after user has selected a conference, when the transfer to the selected conference fails
|
53
|
Invalid conference ID - enter conference
|
You have entered an incorrect conference ID. Please enter your conference ID followed by the pound sign.
|
|
Single participant
|
during auto-attendant session, after user has entered an invalid conference ID
|
54
|
Create conference failed - enter conference
|
Failed to create a conference. To join an existing conference, enter your conference ID followed by the pound sign.
|
|
Single participant
|
during auto-attendant session, after conference creation has failed (audio only caller)
|
55
|
Reserved
|
|
|
|
For future use
|
56
|
Reserved
|
|
|
|
For future use
|
57
|
Reserved
|
|
|
|
For future use
|
58
|
Conference end in 10 min
|
The conference is about to end in less than ten minutes.
|
|
|
|
59
|
Conference end in 5 min
|
The conference is about to end in less than five minutes.
|
|
|
|
60
|
Conference end in 2 min
|
The conference is about to end in less than two minutes.
|
|
|
|
61
|
Conference end in 1 min
|
The conference is about to end in less than one minute.
|
|
|
|
62
|
Disconnecting
|
Disconnecting
|
|
|
|
63
|
No input
|
I did not hear your entry.
|
|
|
|
Recording a Message
Before You Begin
There is no limit on the length of individual message files, but the total length of all WAV files should not exceed 250 seconds. An FLS file should not exceed 2000 KB.
Procedure
Step 1 From the Message menu, select New Recording.
The New Recording confirmation box appears and the MSsound recording utility is invoked.
Note MSsound is invoked by default. You can use any recording software that supports the WAV format.
The new message must be recorded in the following formats:
•WAV file
•G.711 (CCITT)
•ยต-Law
•8-bit
•Sampling rate 8kHz
Step 2 Use the recording software, to record a new message and save it to the Cisco Audio Message Utility directory.
Replacing a Message
Procedure
Step 1 In the Target Type field, choose the device that uses the message you want to replace.
Note The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
Step 2 The Audio Recordings window displays the messages currently uploaded to the target device. Click the message type in the Audio Recordings window you wish to replace.
Step 3 From the Message menu, select Properties.
The Properties dialog box appears showing the name of the message you selected in the Message Type field.
Step 4 (Optional) Enter the text that you want to appear in the Message Type field in the Audio Recordings window.
Step 5 In the Video message field, enter video message text.
Step 6 Click Browse to choose the audio message file you wish to use.
Step 7 Select the file with which you wish to replace the current message and click Open to confirm your selection.
Step 8 Click OK in the Properties dialog box.
Step 9 The new message appears in the Audio Recordings window.
Uploading a Message to a Device
Procedure
Step 1 From the Actions menu, select Upload Messages To Target.
Step 2 In the General Information section, enter the IP address of the target device.
Step 3 In the Login Information section, enter the user name and password of the target device, as configured in the device network configuration settings.
Step 4 (Optional) Modify the read and write community settings for the target device as follows:
•Click Customize SNMP Settings.
The Customize SNMP Settings dialog box displays.
•Enter the required read community and write community values and click OK.
Step 5 Click Upload Messages.
The Upload in progress window appears and the message files are uploaded and burned onto the target device.
Viewing Message Details
Procedure
Step 1 Click the Target Type drop-down list.
Step 2 Choose the device that uses the message you want to replace.
Note The options available in the Target Type drop-down list vary according to the Cisco devices included in your installation.
The names of audio message files currently uploaded to the target device appear in the Recorded Message field of the Audio Recordings window.
The lengths of audio message files currently uploaded to the target device appear in the Message Length (sec) field of the Audio Recordings window.
Exiting the Utility
Procedure
Step 1 Open the Actions menu.
Step 2 Select Exit.
About Express Setup
The Express Setup is an alternative way of recording, replacing and uploading messages. The Express Setup guides you through the recording, replacing and uploading procedure for each audio message.
You proceed through the Express Setup sequentially for each message type. You are alternately prompted to select to record a new message and to navigate a path to a new message file with which you wish to replace a current file.
As you proceed through the Express Setup, the dialog box displays the name the current message type and the associated message file.
Note You can skip the recording and replacing sequence for each message by clicking Next at each step in the Express Setup. You can return to any step in the procedure to change the setup for a particular message by clicking Back.
Using Express Setup
Procedure
Step 1 Click Express Setup in the Tools menu.
The Express Setup dialog box is displayed informing you of the name of the first message file in the selection and provides a check box for indicating whether you wish to create a new recording for the message.
Step 2 Check Create a new recording and click Next.
The Express Setup dialog box displays the required format settings for the new message and the MSsound recorder is displayed. Use the MSsound recorder or other recording software to record the new message and save it to the Audio Message Utility directory.
Step 3 When you have finished recording a new message, click Next.
The Express Setup dialog box displays the path of the current file for the specified message type and the Replace button.
Step 4 Click Replace.
The Replace Recording window appears showing the directory containing the current sound files for the device.
Step 5 Select the required file and click Open to replace this file with the current message file for the specified message.
When you have completed the recording and replacement procedure, the Express Setup dialog box displays the new list of message types and message files associated with each type.
Step 6 Click Upload.
Step 7 Enter the IP address of the target device.
Step 8 Enter the user name and password as defined in the network configuration settings of the Cisco device.
Step 9 Click Upload Messages to complete the upload procedure.
The Upload in progress window displays. The message files are uploaded and burned onto the target device.
