Table Of Contents
Troubleshooting and Getting Help
Finding End-User Documentation
How to Resolve Log In Problems
Cannot Log In
Cannot Log In with the Same User Name
Cannot See Login Entries
How to Resolve Schedule Meeting Problems
Cannot See the Schedule Link
Schedule Meeting Failed Error
How to Resolve Find Meeting Problems
My Meetings Option is Unavailable
Meeting is Missing
How to Resolve Meeting Notification Problems
Scheduler Does Not Receive Meeting Notifications
Invitees Do Not Receive Meeting Notifications
How to Resolve Password Problems
Forgotten Password
Password Does Not Work
Resolving Problems Logging in to the Web
How to Resolve In-Progress Meeting Problems
Need to Resolve Problems with a Cisco TelePresence System
Need to Resolve Problems on the Cisco Unified Videoconferencing MCU
Cannot See Image When Using Cisco Unified Video Advantage
Time Delay When Switching Between Active Speakers
Troubleshooting and Getting Help
This section provides troubleshooting information for common Cisco Unified Conferencing for TelePresence issues.
•
Finding End-User Documentation
•How to Resolve Log In Problems
•How to Resolve Schedule Meeting Problems
•How to Resolve Find Meeting Problems
•How to Resolve Meeting Notification Problems
•How to Resolve Password Problems
•Resolving Problems Logging in to the Web
•How to Resolve In-Progress Meeting Problems
Finding End-User Documentation
Documentation for end users of Cisco Unified Conferencing for TelePresence includes online help links in the application, a PDF version of the online help, and Quick Start Guides.
For the latest version of all end-user documentation, go to the following URL:
http://www.cisco.com/en/US/products/ps7266/products_user_guide_list.html
How to Resolve Log In Problems
•Cannot Log In
•Cannot Log In with the Same User Name
•Cannot Log In with the Same User Name
•Cannot See Login Entries
Cannot Log In
Problem I get an error when I log in ("user profile is not active" or "user does not exist.")
Possible Cause Your profile is locked or no longer in the database.
Solution Contact your system administrator.
Cannot Log In with the Same User Name
Problem I checked Remember Me and need to log in with a different username.
Solution
Step 1 Click Log Off from the top of any page.
Step 2 Enter the other username and password.
Step 3 Uncheck Remember Me.
Step 4 Click Log In.
Related Topics
•How to Resolve Password Problems
Cannot See Login Entries
Problem I checked Remember Me and now when I try to log in, my login entries get erased and I cannot log in.
Solution
Step 1 Close the browser window and open a new one.
Step 2 Enter your Cisco Unified Conferencing for TelePresence URL again.
How to Resolve Schedule Meeting Problems
•Cannot See the Schedule Link
•Schedule Meeting Failed Error
•How to Resolve Find Meeting Problems
Cannot See the Schedule Link
Problem After entering the URL for my Cisco Unified Conferencing for TelePresence server, I see the Cisco Unified Conferencing for TelePresence home page but a number of links, including Schedule and Find, are missing.
Possible Cause You are not logged in.
Solution See the "Logging In on the Web" section on page 1-2.
Schedule Meeting Failed Error
Problem When I try to schedule a meeting, I receive this error: "Schedule meeting failed."
Solution The system was unable to schedule your meeting for the reason indicated on your screen. Use the tips provided to try again to reschedule your meeting. Some common reasons for scheduling failure include:
•You did not enter all the required information.
•There are not enough resources available on the system at the date and time for which you are trying to schedule the meeting. Try choosing a different date or time or entering a smaller number of participants, if possible.
Problem When I try to schedule a meeting, I receive this error: "No TelePresence Service is available to satisfy Switching Mode or Video Quality requirements error."
Solution This error is generated for the following reasons:
•The system administrator has not configured a meeting type that meets your scheduling needs.
•You have not scheduled any Cisco TelePresence resources, and the system administrator has not configured a meeting type that meets the requirements for default resources.
Try changing the switching mode or video quality. If that does not work, contact your system administrator.
How to Resolve Find Meeting Problems
•My Meetings Option is Unavailable
•Meeting is Missing
My Meetings Option is Unavailable
Problem I want to find my meetings, but the My Meetings option does not appear on the Find Meeting page.
Solution Make sure that you are logged in with your Cisco Unified Conferencing for TelePresence username and password.
Meeting is Missing
Problem The meeting I am looking for does not appear on the list, but I know it should be there.
Solution Try the following solutions:
•The list of meetings may be too long to fit on one screen. Click the links at the bottom to see more meetings in the list.
•Make sure you have selected the correct radio button for the type of meeting you are trying to find.
•Check the date range of your search. Be sure you entered the year using four digits.
•Refresh the Meetings page in your web browser.
How to Resolve Meeting Notification Problems
•Scheduler Does Not Receive Meeting Notifications
•Invitees Do Not Receive Meeting Notifications
Scheduler Does Not Receive Meeting Notifications
Problem I am not receiving meeting notifications to meetings that I am invited to.
Solution Try the following solutions:
•Ensure that your e-mail address is entered correctly in your profile.
•The meeting scheduler may have entered your e-mail address incorrectly when scheduling the meeting. Contact the scheduler to verify your e-mail address.
•Network or other problems may exist. Contact your system administrator.
Invitees Do Not Receive Meeting Notifications
Problem Some or all of the people I invite to my meetings do not receive notifications or updated invitations.
Solution The system automatically sends updated meeting notifications upon successful scheduling and rescheduling. If invitees do not receive notifications, consider the following:
•The e-mail addresses of your invitees may not be entered correctly in their profiles. Alert invitees who do not receive the notifications, and recommend that they check the addresses in their profiles.
•You may not have entered the e-mail addresses of your invitees correctly when you scheduled the meeting. Verify the addresses of invitees who do not receive the notifications.
•Your system administrator may have set options that prevent some recipients from receiving some or all meeting notifications, or that prevent e-mail notifications from being sent when you schedule or reschedule meetings. Contact your system administrator.
How to Resolve Password Problems
•Forgotten Password
•Password Does Not Work
Forgotten Password
Problem I cannot remember my password.
Solution Contact your system administrator.
Password Does Not Work
Problem My password does not work.
Solution Check the following:
•Passwords are case sensitive. Make sure Caps Lock is not on.
•Make sure you entered the correct password.
Related Topics
•About Logging In, page 1-1
Resolving Problems Logging in to the Web
Problem I cannot log in to the web.
Possible Cause Unknown.
Solution Try the following solutions:
•Verify that your internet connection is working properly by verifying that you can connect successfully to other web sites.
•Try clearing the cache of your browser.
•Try connecting from another computer.
•Your system may not have enough capacity to accommodate you. You can try again later to join and see if capacity has become available.
What to Do Next
If you still cannot log in, contact your system administrator.
How to Resolve In-Progress Meeting Problems
•Need to Resolve Problems with a Cisco TelePresence System
•Need to Resolve Problems on the Cisco Unified Videoconferencing MCU
•Cannot See Image When Using Cisco Unified Video Advantage
•Time Delay When Switching Between Active Speakers
Need to Resolve Problems with a Cisco TelePresence System
If you are attending a meeting by using a Cisco TelePresence System and need to resolve problems during a meeting, see the Cisco TelePresence System Phone User's Guide and the Cisco TelePresence Meeting Quick Reference at the following URL:
http://www.cisco.com/en/US/products/ps7074/products_user_guide_list.html
Need to Resolve Problems on the Cisco Unified Videoconferencing MCU
Cisco Unified Conferencing for TelePresence meetings are hosted on a Cisco Unified Videoconferencing TelePresence MCU. For troubleshooting information, contact your system administrator.
Cannot See Image When Using Cisco Unified Video Advantage
Problem I am using Cisco Unified Video Advantage as my video endpoint. My video window launched, but I cannot see an image.
Solution Cisco Unified Conferencing for TelePresence supports only Cisco TelePresence systems. All other video endpoints will join the meeting as audio-only participants.
Time Delay When Switching Between Active Speakers
Problem I see a delay of a few seconds whenever the video display switches from one active speaker to another.
Solution This is expected behavior.
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