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Cisco TelePresence Multipoint Switch Release 1.7 Administration Guide
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Preface
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Using CTMS Administration Software
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Installing CTMS Administration Software
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Configuring CTMS Administration Software
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Configuring Cisco Unified Communications Manager for CTMS
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Managing CTMS Meetings
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Troubleshooting and Monitoring CTMS
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Interoperability with Video Conferencing Devices
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Appendix A: System Messages
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Feedback
Table Of Contents
System Messages
September 2010Contents
System Message Overview
For complete information on the System Messages page, see the "System Messages" section on page 6-2.
When trying to find or use the documentation for a particular system message, keep the following important factors in mind:
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The system messages in this appendix are grouped by the CTMS component that generated them. For example, all call control messages appear in the same section and within the section, the system message symbols are in alphabetical order.
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System Message Summary
Table A-1 provides a summary of all system messages, which are organized by component or source. All system message symbols for each component appear in alphabetical order.
Table A-1 System Message Summary
Call control
Conference Manager
Execution manager
Media processor
Switching
System Messages By Source
The following sections present information on these system messages:
Call Control Messages
This section provides system messages generated by call control (CCS). The system message symbols are in alphabetical order.
Note
ALARM_CCS_ABORT
Severity
Critical
Message
Process has been reset because %s
Recommendation
This message may appear if the CTMS administrator restarted the service. If the CTMS administrator did not intentionally restart the service, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CCS_BANDWIDTH_FAILURE
Severity
Error
Message
Call not connected: Bandwidth not sufficient, Directory Number : %s
Recommendation
Verify that sufficient bandwidth is configured on the Cisco Unified CM.
ALARM_CCS_CCM_CONNECT_FAILED
Severity
Critical
Message
Could not connect to Unified CM
Recommendation
Ensure that Cisco Unified CM IP address and trunk settings are correct. Verify that Cisco Unified CM is reachable from CTMS.
ALARM_CCS_CONGESTION
Severity
Warning
Message
Service Unavailable: Directory Number:: %s
Recommendation
Verify that the trunk settings in Cisco Unified CM, and the Cisco Unified CM settings in CTMS are correct. Verify that the transport types match between CTMS and Cisco Unified CM. If the configurations are correct, reset the trunk in Cisco Unified CM, and make the call again.
ALARM_CCS_CUVC_INFO_FAILED
Severity
Error
Message
CUVC endpoint ip:%s cannot acknowledge SIP info. Call cannot be completed.
Recommendation
Ensure that the CUVC is reachable.
ALARM_CCS_DTLS_TIMEOUT
Severity
Error
Message
Call Ended: DTLS Timeout, Directory Number :: %s, StreamType :: %s
Recommendation
Try to re-dial the endpoint.
ALARM_CCS_EP_INCORRECT_TIP_USAGE
Severity
Error
Message
Call ended: Endpoint is not following TIP protocol. Directory number::%s
Recommendation
The endpoint administrator should verify that the endpoint is following the TIP protocol.
ALARM_CCS_INVALID_SCHEDULED_CONF
Severity
Warning
Message
Call Cannot Connect :Invalid Conference ID, Directory Number :: %s
Recommendation
Verify conference ID and directory number, and try again.
ALARM_CCS_MEDIA_TIMEOUT
Severity
Error
Message
Call Disconnected: Media Timeout, Directory Number :: %s, StreamType :: %s
Recommendation
Ensure that SIP trunk and endpoint configurations are correct.
ALARM_CCS_NO_RTP_PORT
Severity
Error
Message
Call not connected: No RTP Ports %s
Recommendation
Verify that the RTP port range configuration is sufficient to take the maximum number of supported calls. If the configuration is correct, collect the CTMS log files. Restarting CTMS might resolve this issue.
ALARM_CCS_NO_VIDEO_LINE
Severity
Warning
Message
Call not connected: No Video Line, Directory Number : %
Recommendation
If the intended call was an A/V call, you may need to collect CTMS, CTS, and Cisco Unified CM log files, and contact your technical support representative.
ALARM_CCS_NOT_CONFIG
Severity
Critical
Message
Cisco Unified CM settings are not configured
Recommendation
Configure the Cisco Unified CM settings in CTMS. Retry the call.
ALARM_CCS_NUM_NOT_FOUND
Severity
Warning
Message
Call not connected: DN does not exist, Directory Number :%s
Recommendation
This alarm is raised when Cisco Unified CM sends back "404 Number not found" while making a call. Verify that the dialed number is correct.
ALARM_CCS_OPEN_PORT_FAILURE
Severity
Error
Message
Call ended: Could not open media RTP ports, Directory Number : %s
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CCS_RECV_FORBIDDEN
Severity
Error
Message
Call Cannot Connect: by Unified Call Manager, SIP Cause Code::403, Directory Number :: %s
Recommendation
There is an issue with the trunk settings in Cisco Unified CM. If this is a secure trunk, verify that "SRTP fallback allowed" is checked in the Cisco Unified CM trunk page.
ALARM_CCS_RECV_NOT_ACCEPTABLE
Severity
Warning
Message
Call Not Connected: by Unified Call Manager, SIP Cause Code::606, Directory Number :: %s
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CCS_RECV_NOT_ACCEPTABLE_HERE
Severity
Error
Message
Call Cannot Connect: by Unified Call Manager, SIP Cause Code::488, Directory Number :: %s
Recommendation
There is an issue with the trunk settings in Cisco Unified CM. If this is a secure trunk, verify that "SRTP fallback allowed" is checked in the Cisco Unified CM trunk page.
ALARM_CCS_SPIMAP_TIMEOUT
Severity
Error
Message
Call Ended: SPIMAP Timeout, Directory Number :: %s, StreamType :: %s
Recommendation
Try to re-dial the endpoint.
ALARM_CCS_SYS_ERR
Severity
Critical
Message
System Status: %s : Reason :: %s
Recommendation
This message may appear if the CTMS administrator restarted the service. If the CTMS administrator did not intentionally restart the service, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CCS_SYS_FAILURE
Severity
Error
Message
Call Control is not operating because %s
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CCS_TLS_FAILURE
Severity
Error
Message
Call Cannot Connect: TLS Status: %s
Recommendation
Verify that the trunk settings and Cisco Unified CM settings in CTMS and Cisco Unified CM are correct.
Conference Manager Messages
This section provides system messages generated by the conference manager. The system message symbols are in alphabetical order.
Note
ALARM_CALL_DECODER_ERROR
Severity
Critical
Message
Conference %s deleted. Conference will reset all endpoints and then drop. It is likely that the call number %s has a problem with the decoder.
Recommendation
Calls must be re-dialed. If this condition persists, you may need to collect CTMS and CTS log files, and contact your technical support representative.
ALARM_CALL_FAILURE
Severity
Error
Message
Call not connected. Conference: %s. Call number %s ended with message: %s
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CALL_MSG_TIMEOUT
Severity
Error
Message
Conference %s ended the call number %d because of message %s timeout
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CALL_NOT_ALLOWED
Severity
Error
Message
Call not connected. Call number: %s. Unsupported endpoint version.
Recommendation
Ensure that CTMS and the endpoint are running compatible versions.
ALARM_CALL_NOT_ALLOWED_FOR_COMMERCIAL_BUNDLE
Severity
Error
Message
Call not connected. Call number: %s. The call is not allowed to join conference %s because it is not registered.
Recommendation
Add the calling participant to the conference list.
ALARM_CALL_NOT_ALLOWED_UNRESTRICTED_BIT
Severity
Error
Message
Call not connected. Call number: %s. Meeting %s does not allow endpoint to join with unrestricted bit enabled.
Recommendation
Ensure that CTMS and the endpoint are running compatible software versions. If this condition persists, collect CTMS logs and contact your Cisco technical support representative.
ALARM_CALL_NOT_ALLOWED_UNSUPPORTED_SEGMENT_COUNT
Severity
Error
Message
Call cannot join. Call number: %s. Meeting %s does not permit endpoints with an unsupported number of segments.
Recommendation
The endpoint administrator should ensure that the endpoint has the supported number of segments. If this condition persists, collect CTMS logs and contact your Cisco technical support representative.
ALARM_CALL_NOT_INITIALIZED
Severity
Critical
Message
Unable to update call parameters because the call %s has not been initialized
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_CONF_CUVC_MAX_TRY_EXCEEDED
Severity
Warning
Message
Unable to dial out to CUVC for endpoint %s. Exceeded maximum retry count of %d times for conference %s.
Recommendation
Verify that the remote endpoint is reachable.
ALARM_CONF_CUVCNG_MAX_TRY_EXCEEDED
Severity
Warning
Message
Unable to dial out to CUVC 7.0 for endpoint %s. Exceeded maximum retry count of %d times for conference %s.
Recommendation
Verify that the interoperability conference properties configuration is correct. Also, ensure that CUVC 7.0 is reachable.
ALARM_CONF_HOST_LEFT
Severity
Warning
Message
Conference %s removed. The host %s has left the conference.
Recommendation
If the host dropped unintentionally, participants must dial in again. If the host dropped intentionally, no action is necessary.
ALARM_CONF_LOCKED
Severity
Warning
Message
Call not connected. Call number: %s. Conference %s is currently locked.
Recommendation
If appropriate, unlock the conference.
ALARM_CONF_NO_ACTIVITY
Severity
Information
Message
Conference %s removed because of inactivity
Recommendation
No action required.
ALARM_CONF_SCHEDULED_END
Severity
Information
Message
Conference %s removed. The conference has passed its scheduled end time by %d minutes.
Recommendation
No action required.
ALARM_CONF_SCHEDULED_END_NOTIFY
Severity
Information
Message
Conference %s removed. The conference has passed its scheduled end time by %d minutes.
Recommendation
No action required.
ALARM_CONF_WEBEX_AUDIO_MAX_TRY_EXCEEDED
Severity
Warning
Message
Conference %s has failed to dialout WebEx audio too many times
Recommendation
Verify that the WebEx conference properties configuration is correct.
ALARM_CTMS_HOLD_RESUME_OFF
Severity
Warning
Message
With hold-resume disabled, CTMS cannot handle hold-resume requests. Other functionalities, such as security downgrade in best-effort meetings, are also restricted.
Recommendation
To enable this option, enter the set holdresume true command.
ALARM_INSUFFICIENT_RESOURCES
Severity
Warning
Message
Call not connected. Call number: %s. Not enough resources available. Required segments for call: %d. Free Available segments: %d.
Recommendation
Adjust the maximum segment count configuration to make more resources available.
ALARM_INSUFFICIENT_SCHEDULED_RESOURCES
Severity
Warning
Message
Call %s placed on hold because of insufficient scheduled resources. Required scheduled segments for this call: %d. Total free scheduled segments: %d. Scheduled conference %s. Over time scheduled id list is %s.
Recommendation
Adjust the maximum segment count configuration to make more resources available.
ALARM_INSUFFICIENT_SCHEDULED_RESOURCES_NO_RUN_OVER
Severity
Warning
Message
Call on hold. Call number: %s. Not enough scheduled resources available. Total free scheduled segments: %d. Required scheduled segments for this call: %d. Scheduled conference: %s.
Recommendation
Adjust the maximum scheduled segment count.
ALARM_INTEROP_NOT_SUPPORTED
Severity
Warning
Message
Call not connected. The endpoint %s is unable to join conference %s because it does not support interoperability.
Recommendation
Verify that interoperability is enabled in the conference configuration.
ALARM_INVALID_ACCESS_NUMBER
Severity
Error
Message
CTMS access number is not properly configured as: %s. Scheduled calls cannot be accepted
Recommendation
Enter a valid access number in the system configuration.
ALARM_INVALID_CONFID
Severity
Warning
Message
Call cannot connect. Call number: %s. Not an active conference: %s.
Recommendation
Verify that the access number configuration on the CTMS is correct.
ALARM_INVALID_QUALITY
Severity
Error
Message
Call cannot connect because of invalid quality:%d. Call number: %s. conference %s
Recommendation
Ensure that endpoint quality setting is properly configured. If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_LOCAL_REINVITE_CALL_HAS_HIGHER_QUALITY
Severity
Warning
Message
Call cannot join because the call quality increased after reinvite. Call number: %s. Conference: %s. Conference quality: %d. Call quality: %d.
Recommendation
The calling number may need to reconnect.
ALARM_MAX_EXCEEDED
Severity
Warning
Message
Call not connected. Call number: %s. Conference %s has reached max number of participants: %d.
Recommendation
Verify the maximum room count in the static conference configuration.
ALARM_MAX_VC_EXCEEDED
Severity
Warning
Message
Call rejected. Call number: %s. Meeting %s has reached max number of VC participants: %d.
Recommendation
Try call again after participants leave the scheduled meeting and meeting resources become available.
ALARM_NOT_STATIC_NUMBER
Severity
Warning
Message
Call not connected. Call number: %s. Conference: %s. The dialed number %s is not a configured static number
Recommendation
Correct the dialed number in the static meetings configuration.
ALARM_POOR_RX_VIDEO
Severity
Warning
Message
Call number %s will receive no video from this endpoint because of poor video quality
Recommendation
Verify that the network connection is good.
ALARM_POOR_TX_VIDEO
Severity
Warning
Message
This endpoint has poor video transmission quality.
Recommendation
Verify that the network connection is good.
ALARM_QUALITY_NOT_MATCH
Severity
Warning
Message
Call not connected. Call number: %s. Quality mismatch for meeting %s. Call quality: %d. Conference quality: %d.
Recommendation
This meeting was not configured to allow downspeed.
ALARM_RMP_BANDWIDTH_ACTION
Severity
Information
Message
Congestion notification (efc id: %d) received for call number:%s. Bandwidth action being sent to call number:%s with bitrate:%d, quality: %d.
Recommendation
Verify that the network connection is good.
ALARM_RMP_CONG_NOTIFY_BAD_RX
Severity
Warning
Message
Congestion notification received from %s against %s. %s receiving degraded video. Adjusting meeting to %d Kbps
Recommendation
Check endpoint network connection and Cisco Unified CM registration.
ALARM_RMP_CONG_NOTIFY_BAD_RX_DCN
Severity
Warning
Message
Disconnect notification received from %s against %s. %s has persistent degraded downstream video
Recommendation
Check endpoint network connection and Cisco Unified CM registration.
ALARM_RMP_CONG_NOTIFY_BAD_TX
Severity
Warning
Message
Congestion notification received from %s against %s. %s transmitting degraded video. Adjusting %s to %d Kbps
Recommendation
Check endpoint network connection and Cisco Unified CM registration.
ALARM_RMP_CONG_NOTIFY_BAD_TX_DCN
Severity
Error
Message
Disconnect notification received from %s against %s. %s has persistent degraded upstream video. Removing %s from the meeting
Recommendation
Check endpoint network connection and Cisco Unified CM registration.
ALARM_RMP_CONG_NOTIFY_BAD_TX_MIXED
Severity
Warning
Message
Congestion notification received from %s against %s. %s transmitting degraded video. Adjusting meeting to %d Kbps
Recommendation
Check endpoint network connection and Cisco Unified CM registration.
ALARM_RMP_CONG_NOTIFY_EP_ADD
Severity
Information
Message
Endpoint %s cannot auto-switch resolution. Adjusting meeting to %d Kbps
Recommendation
No action is required.
ALARM_RMP_CONG_NOTIFY_EP_QUALITY
Severity
Information
Message
Endpoint %s joining at reduced quality. Adjusting meeting to %d Kbps
Recommendation
No action is required.
ALARM_SECURITY_DOWNGRADE
Severity
Information
Message
Conference %s downgraded. The meeting and all endpoints have been downgraded from secure to non-secure.
Recommendation
No action is required.
ALARM_SECURITY_DOWNGRADE_FROM_START
Severity
Information
Message
Conference %s will start as non-secure.
Recommendation
No action is required.
ALARM_SECURITY_NOT_MATCH
Severity
Warning
Message
Call not connected. Call number: %s. Non-secure endpoint is not allowed to join the meeting %s.
Recommendation
The endpoint should be secure or the meeting security policy re-configured.
ALARM_SERVICE_LOCATION_TIMEOUT
Severity
Error
Message
Unable to receive acknowledgement for service location packet from call %s.
Recommendation
Ensure that the network connection is good. If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_T1_NOT_ALLOWED
Severity
Error
Message
Conference %s does not allow T1 Endpoint call number %s to join because T1 mode is turned off.
Recommendation
Verify that Extended Reach (T1 mode) is turned on.
ALARM_TX_VIDEO_RESUMED
Severity
Information
Message
Resuming video transmission, meeting will now have both audio and video
Recommendation
No action is required.
ALARM_TX_VIDEO_SUSPEND
Severity
Warning
Message
Suspending the only good video transmitter, meeting will temporarily become audio only
Recommendation
Verify that the network connection is good.
ALARM_XMLRPC_EXCEPTION
Severity
Error
Message
WebUI XML-RPC communication for %s could not be completed successfully.
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
Execution Manager
This section provides system messages generated by the execution manager. The system message symbols are in alphabetical order.
Note
ALARM_EXECMGMT_STARTED
Severity
Information
Message
Execution Manager have started all CTMS processes.
Recommendation
No action is required.
ALARM_PROCESS_ABORT
Severity
Critical
Message
Execution Manager detected a process([chars] [chars]=[dec]) abort, will try shutdown CTMS processes shortly
Recommendation
Collect CTMS log files, and contact your technical support representative. After the cause of the problem is determined, restart the CTMS server to clear any inconsistent states between processes.
Media Processor Messages
This section provides system messages generated by the media processor. The system message symbols appear in alphabetical order.
Note
ALARM_MEDIA_ABORT
Severity
Critical
Message
Media processor application stopped because %s
Recommendation
If this condition persists, you may need to collect CTMS log files and contact your technical support representative.
ALARM_MEDIA_BAD_ENDPOINT
Severity
Error
Message
Unknown multiplexing version on endpoint %s
Recommendation
Consult the TelePresence compatibility matrix to verify CTMS-endpoint compatibility. Upgrade the endpoint software if necessary.
ALARM_MEDIA_CONF_NOT_AVAIL
Severity
Error
Message
Call Disconnected: Exceeding max number of supported meetings
Recommendation
Verify the number of concurrent meetings, which should not exceed 24.
ALARM_MEDIA_DSP_RELOAD
Severity
Warning
Message
DSP reset requested from %s while receiving video from %s
Recommendation
If the same endpoint makes this request repeatedly, manually reset the endpoint. If this condition persists, you may need to collect CTMS and CTS (and CUVC, if applicable) log files from the endpoints and contact your technical support representative.
ALARM_MEDIA_EP_NOTRESPOND
Severity
Warning
Message
No echo response
Recommendation
Cisco Unified CM might not have notified CTMS that the call was dropped. Verify the dropped call on the Cisco Unified CM. Also, verify that the network connection is good.
ALARM_MEDIA_FB_NOT_RECVD
Severity
Warning
Message
Feedback was not received from all the destinations for the source endpoint (%s segment)
Recommendation
Verify that the network connection is good.
ALARM_MEDIA_FROZENSCREEN
Severity
Warning
Message
Frozen screen was detected on endpoint(segid:%d)
Recommendation
Verify that the network connection is good. This message is usually paired with a congestion message.
ALARM_MEDIA_LEGACYEP_NOTACTIVE
Severity
Error
Message
Media congestion from CUVC for 5 seconds
Recommendation
Verify that the network connection is good, and ensure that the CUVC is reachable. If this condition persists, collect CTMS log files, and contact your Cisco technical support representative.
ALARM_MEDIA_LEGACYEP_SSRCSW
Severity
Information
Message
There are tx SSRC changes detected for legacy endpoint
Recommendation
No action is required.
ALARM_MEDIA_LTRP_REPAIR_MISMATCH
Severity
Information
Message
Repair frame(%s) received on (segid:%d) before Reference Picture itself was received
Recommendation
No action required.
ALARM_MEDIA_NO_DATA
Severity
Warning
Message
No data received for some time from %s type (%s) segment (%s)
Recommendation
Cisco Unified CM might not have notified CTMS that the call was dropped. Verify the dropped call on the Cisco Unified CM. Also, verify that the network connection is good.
ALARM_MEDIA_SOURCE_CONGESTION
Severity
Warning
Message
Congestion was detected on source endpoint(segid:%d) with receiving loss rate :%.2f percent in %lu seconds
Recommendation
Verify that the network connection is good. If this condition persists, collect CTMS and CTS log files, and contact your Cisco technical support representative.
ALARM_MEDIA_SSRCSWITCH_NOTIDR
Severity
Information
Message
Stream switching happened without a Refresh Picture
Recommendation
No action required. The endpoint might experience minor pixilation, but this condition usually corrects itself.
ALARM_MEDIA_TOO_MANY_CUVC_INFO
Severity
Information
Message
Frequent INFO requests from CUVC ip addr:%s, %d requests in 10 seconds, source DN:%d
Recommendation
No action is required.
Switching Messages
This section presents switching system messages. The system message symbols appear in alphabetical order.
Note
ALARM_SW_BADVAD
Severity
Warning
Message
The volume from %s microphone is unexpectedly high
Recommendation
Verify that the volume on the endpoint is set correctly.
