Although the Telepresence Server is registered with the gatekeeper/SIP registrar, endpoints cannot dial in to a conference. Any suggestions?
The conference may not have started yet, in which case endpoints cannot dial in. However, if it has started, check that the conference has a numeric ID and that the option to register the numeric ID with the gatekeeper/SIP registrar is selected. To do this:
- Go to Conferences and select the conference.
- Click Configuration.
There should be an entry for Numeric ID and the relevant check box for Numeric ID registration should be selected.
This article applies to the following products:
- Cisco Telepresence Servers
|June 22nd, 2011