Table Of Contents
Message and Recovery Procedures
Message and Recovery Procedures
This chapter lists the switch system messages by facility. Within each facility, the messages are listed by severity levels 0 to 7. The highest severity level is 0, and the lowest severity level is 7. Each message is followed by an explanation and a recommended action.
Note
The messages listed in this chapter do not include the date/time stamp designation; the date/time stamp designation is displayed only if the software is configured for system log messaging.
ACL_ASIC Messages
This section contains the access control list ASIC (ACL_ASIC) messages.
ACL_ASIC-4
Error Message ACL_ASIC-4-INTR_THROTTLE: Throttling "[chars]" Intr. Exceeded permitted [int]/[dec] intrs/msecExplanation This message indicates an excessive number of interrupts. The system performs throttling to keep the switch processor safe.
Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
ACLMERGE Messages
This section contains the access control list merge (ACLMERGE) messages.
ACLMERGE-3
Error Message ACLMERGE-3-CUDDERROR: A CUDD Library error was detected in [chars]Explanation This message indicates that the CUDD Library detected an error, and that the ACL-merge for this invocation has failed and could result in more traffic being switched by the software. The interface where the merge failed may experience lower performance. [chars] is a function.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message ACLMERGE-3-CUDDWARN: A CUDD Library warning message for interest in this even in [chars]Explanation This message represents a debug message. [chars] is a function.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KENV Messages
This section contains the environmental (C6KENV) messages.
C6KENV-0
Error Message C6KENV-0-CLOCKMAJFAILED: too many clocks failed to continue system operationExplanation This message indicates that no clocks are operational. At least one clock must be operational so packets can be forwarded.
Recommended Action Replace the clocks, backplane, or chassis.
Error Message C6KENV-0-VTTMAJFAILED: Too many VTT failures to continue system operationExplanation This message indicates that the Catalyst 6500 series switch backplane data bus cannot operate without proper termination provided by the voltage termination modules (VTT).
Recommended Action Replace the failed VTT modules.
C6KENV-1
Error Message C6KENV-1-SHUTDOWN-DISABLED: need to shutdown [chars] now but shutdown action is disabled!Explanation This message indicates that the user disabled the shutdown action so the system could not shut down the indicated component. [chars] is the component.
Recommended Action Manually shut down or remove the indicated component immediately.
C6KENV-2
Error Message C6KENV-2-CLOCKMAJRECOVERED: enough clocks operational to continue system operationExplanation This message indicates that the system can continue operating using the recovered clocks.
Recommended Action No action is required.
Error Message C6KENV-2-CLOCK_SWITCHOVER: changing system switching clock.Explanation This message indicates that the system switching clock will be changed to use the other clock. Changing system switching clocks always results in the resetting of the system.
Recommended Action Replace the failed clock as soon as possible.
Error Message C6KENV-2-MAJORTEMPALARM: [chars] has exceeded allowed operating temperature rangeExplanation This message indicates that the indicated component will power off. For shared components, the system will power off. [chars] is the system component and slot.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KENV-2-RESET_SCHEDULED: system reset scheduled in [dec] secondsExplanation This message indicates that a major alarm condition has occurred and will be corrected by resetting the system. The reset causes the system to reload and run with another component. [dec] is the number of seconds.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-SHUTDOWN: shutdown [chars] is now because of [chars]Explanation This message indicates that the indicated component is being shut down. The first [chars] is the component, and the second [chars] is the reason for shutdown.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-SHUTDOWN-CANCELLED: shutdown for [chars] cancelledExplanation This message indicates that the situation that caused the shutdown to be scheduled was corrected and the shutdown was canceled. [chars] is the component.
Recommended Action No action is required.
Error Message C6KENV-2-SHUTDOWN_NOT_SCHEDULED: Major sensor alarm for [chars] is ignored, [chars] will not be shutdown.Explanation This message indicates that the system has detected that the module specified in the error message should be shut down because it has exceeded major sensor thresholds. However, this command has been overridden, and the specified module will not be shut down. The command used to override shutdown is no environment-monitor shutdown.
Recommended Action Remove the configuration that bypasses the module shutdown due to exceeded sensor thresholds, and then shut down the module.
Error Message C6KENV-2-SHUTDOWN-SCHEDULED: shutdown for [chars] scheduled in [dec] secondsExplanation This message indicates that a major alarm condition will be corrected by shutting down the affected component. [chars] is the component, and [dec] is the amount of time in seconds before shutdown.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-VTTMAJRECOVERED: enough VTTs operational to continue system operationExplanation This message indicates that the failed voltage termination (VTT) modules began operating again.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KENV-4
Error Message C6KENV-4-ALARMCLR: [chars] alarm clearedExplanation This message indicates that the specified alarm condition has been cleared. Shutdown has been cancelled.
Recommended Action No action is required.
Error Message C6KENV-4-CLOCKFAILED: clock [dec] failedExplanation This message indicates that the indicated clock failed. The system will continue to operate using the redundant clock. [dec] is the clock number 1 or 2.
Recommended Action Replace the failed clock.
Error Message C6KENV-4-CLOCKOK: clock [dec] operationalExplanation This message indicates that a previously failed clock has declared itself operational. [dec] is the clock number 1 or 2.
Recommended Action No action is required.
Error Message C6KENV-4-FANCOUNTFAILED: Required number of fan trays is not presentExplanation This message indicates that the system is missing the required number of fan trays to operate properly. Although this is a minor alarm, system components could overheat and be shut down.
Recommended Action Insert the required number of fan trays as soon as possible.
Error Message C6KENV-4-FANCOUNTOK: Required number of fan trays is presentExplanation This message indicates that the required number of fan trays has been restored.
Recommended Action No action is required.
Error Message C6KENV-4-FANHIOUTPUT: Version [dec] high-output fan-tray is in effectExplanation The system has detected that the fan tray is a high-output (version 2) fan tray. The system has updated the cooling capacity for the fan tray.
Recommended Action No action is required.
Error Message C6KENV-4-FANLOOUTPUT: Version [dec] low-output fan-tray is in effectExplanation The system has detected that the fan tray is a low-output (version 1) fan tray. The system has updated the cooling capacity for the fan tray.
Recommended Action No action is required.
Error Message C6KENV-4-FANPSINCOMPAT: Fan tray and power supply [dec] are incompatibleExplanation This message indicates that a power supply upgrade is required to sufficiently operate this fan tray. Although this is a minor alarm, overcurrent protection on the power supply could start without further warning.
Recommended Action Replace the power supply as soon as possible.
Error Message C6KENV-4-FANTRAYFAILED: fan tray failedExplanation This message indicates that one or more fans in the system fan tray have failed. Although this is a minor alarm, system components could overheat and be shut down.
Recommended Action Replace the system tray.
Error Message C6KENV-4-FANTRAYOK: fan tray OKExplanation This message indicates that all fans in the fan tray are operating.
Recommended Action No action is required.
Error Message C6KENV-4-FANVERCHK: Power-supply [dec] inserted is only compatible with Version [dec] fan-tray. Please make sure fan is low-output fan-trayExplanation The system has detected that the fan tray is a low-output (version 1) fan tray. If this condition is correct, no action is required. If the fan tray is actually a high-output (version 2) fan tray, the specified power supply is not able to support the high-output fan tray.
Recommended Action If the fan tray is a high-output (version 2) fan tray, enter the hw-module fan-tray version 2 command to update the system with the upgrade information. Replace the 1000 Watt or 1300 Watt power supply, as this type of power supply is not compatible in this chassis with the version 2 fan-tray.
Error Message C6KENV-4-MAJORTEMPALARMRECOVER: [chars] has returned to allowed operating temperature rangeExplanation This message indicates that the component has returned to the allowed temperature range, so the scheduled shutdown is canceled and the system will continue operating. [chars] is the system component and slot.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPALARM: [chars] has exceeded normal operating temperature rangeExplanation This message may indicate a trend for the component and for other components in the system. [chars] is the system component and slot.
Recommended Action Inspect the indicated component closely to determine why it is operating out of the normal operating temperature range and whether it will eventually exceed the allowed operating temperature range.
Error Message C6KENV-4-MINORTEMPALARMRECOVER: [chars] has returned to normal operating temperature rangeExplanation This message indicates that the operating temperature range is normal. [chars] is the system component and slot.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPOKALARM: [chars] all temperature sensor have failed. If the module temperature sensor does not recover by itself, please power cycle the module when it is feasibleExplanation This message indicates that all temperature sensors have failed on the module.
Recommended Action If the temperature sensors do not recover, power cycle the module when possible.
Error Message C6KENV-4-MINORTEMPOKALARMRECOVER: [chars]. It has returned to normal operating status.Explanation This message indicates that the module temperature sensor has returned to normal operating status.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPSUPOKALARM: All temperature sensors of Supervisor in slot [dec] have failed. If the temperature sensor does not recover by itself, please power cycle the chassis when it is feasibleExplanation This message indicates that all temperature sensors have failed on the supervisor engine.
Recommended Action If the temperature sensors does not recover, power cycle the supervisor engine when possible.
Error Message C6KENV-4-MINORTEMPSUPOKALARMRECOVER: Supervisor in slot [dec] has returned to normal operating status.Explanation This message indicates that the supervisor engine temperature sensor has return to normal operating status.
Recommended Action No action is required.
Error Message C6KENV-4-MINORVTTOKALARM: All the backplane vtt temperature sensor have failed. If the backplane vtt temperature sensor does not recover by itself, please power cycle the chasis when it is feasibleExplanation This message indicates that all backplane VTT temperature sensors have failed.
Explanation If the backplane VTT temperature sensors do not recover, power cycle the chassis when possible.
Error Message C6KENV-4-MINORVTTOKALARMRECOVER: Backplane VTT has returned to normal operating status.Explanation This message indicates that the backplane VTT has returned to normal operating status.
Recommended Action No action is required.
Error Message C6KENV-4-PSFANFAIL: the fan in power supply [dec] has failedExplanation This message indicates that the fan in the power supply [dec] has failed and that the power supply could overheat and shut down. [dec] is the number of the power supply 1 or 2.
Recommended Action Replace the power supply.
Error Message C6KENV-4-PSFANOK: the fan in power supply [dec] is OKExplanation This message indicates that the fan in the power supply [dec] is operating. [dec] is the number of the power supply 1 or 2.
Recommended Action No action is required.
Error Message C6KENV-4-VTTFAILED: VTT [dec] failedExplanation This message indicates that the indicated VTT module failed. [dec] is the VTT number 1, 2, or 3.
Recommended Action Replace the indicated VTT module and/or the chassis as soon as possible.
Error Message C6KENV-4-VTTOK: VTT [dec] operationalExplanation This message indicates that the indicated VTT module is operational. [dec] is the VTT number 1, 2, or 3.
Recommended Action No action is required.
C6KERRDETECT
This section contains the error detection (C6ERRDETECT) messages.
C6KERRDETECT-2
Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected CRC error rate on port ASIC data bus exceed fatal threshold limit on module in slot [dec], Error detection count:[dec]Explanation The system detected that the port ASIC exceeded the fatal threshold for the CRC error rate.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected data bus CRC error rate on port ASIC exceed the fatal threshold limit on module in slot [dec], Error detection count: [dec]Explanation This message indicates that the system detected that the data bus CRC error rate on the port ASIC exceeded the fatal threshold.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-CRCWARNLEVEL: System recovered from port ASIC error rate on data bus CRC errors on module in slot [dec], is now below normal levelExplanation The CRC error rate is now below the warning threshold.
Recommended Action This situation is usually temporary. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected unrecoverable resources error on active supervisor pinnacleExplanation This message indicates that the system detected unrecoverable resources on the indicated Pinnacle ASIC.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected unrecoverable resources error on active supervisor port-asicExplanation This message indicates that the system detected unrecoverable resources on the specified port ASIC.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-ERRDETECTFATAL: The supervisor card detected unrecoverable error, reason code: [dec], for [dec] timesExplanation This message indicates that the system detected an unrecoverable error. The first [dec] is the code number of the error, and the second [dec] is the number of times that the system detected the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-LPBKFAIL: The in-band loopback test between switch processor and route processor failed, count:[dec]Explanation This message indicates that the system detected an unrecoverable in-band loopback test error. [dec] is the number of times that the system detected the failure.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-LPBKRECOVERED: In-band loopback test between switch processor and route processor recovered, after [dec] failureExplanation The in-band loopback has recovered from a previous failure.
Recommended Action This error is usually temporary. No action is required. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SUPCRSH: Standby supervisor crashed due to unrecoverable errors detected, Reason: [chars]Explanation This message indicates that the system detected an unrecoverable error that caused the redundant supervisor engine to fail. [chars] is the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL: The switching bus is experiencing stall for [dec] secondsExplanation The switching bus is stalled, and data traffic is stopped. This condition can indicate that a line card is not properly seated or that line card hardware has failed on the switching bus.
Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERED: The switching bus stall is recovered and data traffic switching continuesExplanation The detected switching bus stall has recovered and data traffic resumes. This condition might indicate that a line card is now properly seated.
Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERING: The switching bus stall is now recoved and powering on all switch bus required cards.Explanation The detected switching bus stall has recovered. The system is powering on all required switch bus cards. This condition might indicate that a line card is now properly seated.
Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_SWBUS_ISOLATED: The switching bus is now isolated by powering off all switch bus required cards.Explanation The detected switching bus stall has continued. In accordance with the configured switching bus recovery action, the active supervisor engine is isolating the switching bus by powering down all cards required by the switch bus. This condition might indicate either that one of the line cards is not seated properly or that there is a problem with the line card hardware.
Recommended Action Reseat the line card. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KERRDETECT-4
Error Message C6KERRDETECT-4-CRCWARNLEVEL: System recovered from port ASIC error rate on data bus CRC errors on module in slot [dec], is now below warning levelExplanation This message indicates that the CRC error rate is now below the warning threshold.
Recommended Action If the CRC error rate exceeds the warning threshold continually, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-4-LPBKRECOVERED: In-band loopback test between switch processor and route processor recovered, after [dec] failureExplanation The message indicates that the in-band loopback has recovered. [dec] is the number of failures.
Recommended Action If this situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL: The switching bus is stalled for more than [dec] secondsExplanation This message indicates that the switching bus is stalled and data traffic is lost. [dec] is the number of seconds.
Recommended Action A module might not be seated properly. If this situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERED: The switching bus stall is recovered and data traffic switching continuesExplanation This message indicates that the switching bus is no longer stalled, and data traffic can continue.
Recommended Action A module might not be seated properly. If the situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERING: The switching bus stall is now recoved and powering on all switch bus required cards.Explanation This message indicates that the detected switching bus is no longer stalled. Data traffic will continue once the modules are online. This condition might indicate that a module is now properly seated.
Recommended Action If this situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_SWBUS_ISOLATED: The switching bus is now isolated by powering off all switch bus required cards.Explanation This message indicates that the active supervisor engine isolated the switching bus by powering down all modules that require the switching bus. Based on the configured switching bus recovery action, the detected switching bus stall continued longer than expected. This condition might be because the module is not seated properly or because the module hardware is faulty.
Recommended Action Reseat the modules. If reseating the modules does not fix the error condition, contact your Cisco technical support representative.
C6KERRDETECT-6
Error Message C6KERRDETECT-6-LPBKINFO: CPU util(5sec): SP=[dec]% RP=[dec]% Traffic=[dec]%
Interrupt throttle[[dec]], TxRate[[dec]], RxRate[[dec]], Bus stall[[dec]]Explanation This message provides information about the use of system resources during an event.
Recommended Action No action is required.
C6K_PLATFORM Messages
This section contains the general platform (C6K_PLATFORM) messages.
C6K_PLATFORM-0
Error Message C6K_PLATFORM-0-UNKNOWN_CHASSIS: The chassis type is not known.([hex])Explanation This message indicates that the Cisco IOS software installed on the system does not recognize the chassis type specified in the error message.
Recommended Action Ensure that your Cisco IOS software release train supports the chassis type. Upgrade to the latest Cisco IOS software release in your release train.
C6K_PLATFORM-4
Error Message C6K_PLATFORM-4-BADFLASH: Unsupported flash type in the bootflash - [chars]. Will NOT be able to save crash info to flash of [chars] on module: [dec]Explanation This message indicates that the platform does not support the Flash single in-line memory module (SIMM). The first [chars] is the unsupported Flash type, the second [chars] is the processor type, and [dec] is the module number.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6K_PLATFORM-4-CONFREG_BREAK_ENABLED: The default factory setting for config register is 0x2102.It is advisable to retain 1 in 0x2102 as it prevents returning to ROMMON when break is issued.Explanation This message indicates that the switch processor configuration register has been changed from the default factory setting of 0x2102 to another hexadecimal value.
Recommended Action No action is required.
Error Message C6K_PLATFORM-4-CRASHSAVE: will not be able to save crash info to flash of [chars] on module: [dec]Explanation This message indicates that the Flash device is read-only, unformatted, or incompatible. Crash information will not be saved. [chars] is the processor type, and [dec] is the module number.
Recommended Action Try formatting the Flash device.
Error Message C6K_PLATFORM-4-ENVMON: System shutdown due to temperature alarms is [chars].Explanation This message indicates that the system is configured to shut down a module if the operating temperature exceeds a temperature threshold. This configuration has been bypassed, and a module will still operate in an over-temperature condition. Operating at an over-temperature condition can damage the hardware.
Recommended Action Do not override the sensor alarms that act on an over-temperature condition. Enter the environment-monitor shutdown temperature command to return the system to a normal temperature detection condition.
Error Message C6K_PLATFORM-4-RTC_OSCILLATOR: The oscillator in the Real Time Clock is [chars]. Calendar [chars] be maintained during the powered down state of the switch.Explanation This message indicates that a command has been entered that will cause the system calendar not to be maintained during a power down of the switch. The system date and time will require manual setting when the system is powered up during the next boot time. This command is useful to conserve the battery power of the Complementary Metal Oxide Semiconductor (CMOS), which is used to keep the real-time clock active while the switch is powered down. This condition is useful only if the switch is powered down for a long period of time.
Recommended Action If the switch need not be powered down for a long period of time, remove the configuration by entering the no hw-modulertc-oscillator shutdown command.
C6K_PLATFORM-5
Error Message C6K_PLATFORM-5-LESS_SPACE: May not have enough space to save the crash info. on flash of [chars] on module: [dec]Explanation This message indicates that the Flash device does not have enough space. Crash information might not be saved. [chars] is the processor type (SP, RP, or DFC), and [dec] is the module number.
Recommended Action Remove unnecessary files from the Flash device. Enter the squeeze command for the device.
Error Message C6K_PLATFORM-5-MISMATCH: '[chars]' device programming algorithm mismatch detected on [chars] (module: [dec]), formatting is recommended.Explanation This message indicates that the Flash device programming algorithm that was written to the device when the Flash was formatted is different from what the current running software detected. The first [chars] is the device, the second [chars] is where the mismatch was detected, and [dec] is the module number.
Recommended Action Try reformatting the Flash device.
C6K_POWER Messages
This section contains the power (C6K_POWER) messages.
C6K_POWER-1
Error Message C6K_POWER-1-PD_ERROR_DETECTED: There's an error detected on port [dec]/[dec]Explanation This message indicates that the module firmware detected a hardware problem. [dec]/[dec] is the module/port number.
Recommended Action Contact your Cisco technical support representative.
Error Message C6K_POWER-1-PD_HW_FAULTY: There's a hardware problem on port [dec]/[dec]. Power is turned off on the port.Explanation This message indicates that the module firmware detected a hardware problem. Power is turned off on the specified port. [dec]/[dec] is the module/port number.
Recommended Action Contact your Cisco technical support representative.
C6K_POWER-3
Error Message C6K_POWER-3-NOMEM: Not enough memory available for [chars]Explanation This message indicates that the power management subsystem could not obtain the required memory.
Recommended Action Contact your Cisco technical support representative.
C6K_POWER-4
Error Message C6K_POWER-4-PD_NOLINKUP: The device connected to [dec]/[dec] is powered up but its link is not up in [dec] seconds. Therefore, power is withdrawn from the port.Explanation This message indicates that the system withdrew the power that was allocated to the specified port because the port link was not up within the specified number of seconds.
Recommended Action Try to connect the device to a different port or connect a different device to the port specified in the message.
C6KPWR Messages
This section contains the power (C6KPWR) messages.
C6KPWR-2
Error Message C6KPWR-2-INSUFFICIENTPOWER: Powering down all linecards as there is not enough power to operate all critical cardsExplanation This message indicates that the switch was operating with two power supplies in combined mode and one of them has failed. Available power is insufficient to support all critical service modules. Critical service modules include modules that support VPNs or IP security. Security issues could arise if these modules fail; therefore, all modules have been powered down.
Recommended Action Replace the failed power supply.
C6KPWR-3
Error Message C6KPWR-3-PSUNKNOWN: Unknown power supply in slot [dec] (idprom read failed).Explanation The IDPROM of power supply in the indicated slot cannot be read.
Recommended Action Remove and reinsert the power supply. Fasten the screw and attempt to operate the power supply again. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KPWR-4
Error Message C6KPWR-4-COULDNOTREPOWER: Wanted to re-power FRU (slot [dec]) but could notExplanation This message indicates that the system was unable to repower the field replaceable unit (FRU) in the indicated slot. [dec] is the slot number. This message might display for a number of reasons. A unit cannot power up if the power supply does not meet the power requirement for that unit.
Recommended Action If a module is unable to power up due to overheating, allow sufficient time for the unit to cool down before attempting to power up the unit. If both power supplies are operational but a unit is not being powered up, contact your Cisco technical support representative.
Error Message C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]Explanation This message indicates that the module in the indicated slot was powered off for the indicated reason. [dec] is the slot number, and [chars] indicates the power status.
Recommended Action Your recovery procedure depends on the reason indicated in the message.
Error Message C6KPWR-4-ENABLED: Power to module in slot [dec] set onExplanation This message indicates that the module in the indicated slot was powered up. [dec] is the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-INPUTCHANGE: Power supply [dec] input has changed. Power capacity adjusted to [chars]WExplanation This message indicates that the power supply in the slot specified in the error message has detected a change in its input supply. The power capacity for the power supply has been adjusted accordingly.
Recommended Action Enter the show power command to see the current power status. Otherwise, no action is required.
Error Message C6KPWR-4-POWERDENIED: insufficient power, module in slot [dec] power denied.Explanation This message indicates that there is not enough power to turn on the module. [dec] is the slot number.
Recommended Action Turn off other modules to provide enough power for the specified module.
Error Message C6KPWR-4-PSCOMBINEMODE: Power supplies set to combined modeExplanation This message indicates that the power supplies are set to combined mode.
Recommended Action No action is required.
Error Message C6KPWR-4-PSFAIL: Power supply [dec] output failedExplanation This message indicates that the indicated power supply failed. [dec] is the power supply 1 or 2.
Recommended Action Replace the power supply.
Error Message C6KPWR-4-PSINPUTDROP: Power supply [dec] input has droppedExplanation This message indicates that the power supply in the slot specified in the error message has detected a drop in its input supply. The power capacity for the power supply has been adjusted accordingly.
Recommended Action Enter the show power command to see the current power status. Otherwise, no action is required.
Error Message C6KPWR-4-PSINSERTED: Power supply inserted in slot [dec]Explanation This message indicates that a power supply was inserted in the indicated slot. [dec] is the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-PSMISMATCH: power supplies rated outputs do not match.Explanation This message indicates that the two power supplies in the system have different output ratings.
Explanation For more efficient load sharing, use power supplies with the same output rating.
Error Message C6KPWR-4-PSNOREDUNDANCY: Power supplies are not in full redundancy, power usage exceeds lower capacity supplyExplanation This message indicates that the two power supplies in the system have different output ratings. Current power usage exceeds the capacity of the lower-rated power supply. If the higher-rated power supply fails, the lower-rated power supply will not be able to support all modules that are currently powered up.
Recommended Action To ensure that the system power supplies are optimally redundant, use power supplies with identical output ratings or reduce system power consumption.
Error Message C6KPWR-2-PSOCPSHUTDOWN: Power usage exceeds power supply [dec] allowable capacity. Shutting down power supplyExplanation This message indicates that the two power supplies in the system have mismatched output ratings. The total power usage has exceeded the sharing capacity of the specified power supply. The power supply has been shut down.
Recommended Action To ensure that the system power supplies are optimally redundant, use power supplies with identical output ratings or reduce system power consumption.
Error Message C6KPWR-4-PSOK: Power supply [dec] turned onExplanation This message indicates that the indicated power supply is turned on. [dec] is the power supply 1 or 2.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTBOTHSUPPLY: In power redundancy mode, system is operating on both power suppliesExplanation This message indicates that when in power redundancy mode, the system operates on both power supplies.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTMISMATCH: Power supplies rated outputs do not matchExplanation This message indicates that the rated outputs of the power supplies do not match.
Recommended Action Make sure that the rated outputs for the power supplies match.
Error Message C6KPWR-4-PSREDUNDANTMODE: Power supplies set to redundant modeExplanation This message indicates that the power supplies are set to redundant mode.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTONESUPPLY: In power redundancy mode, system is operating on one power supplyExplanation This message indicates that when in power redundancy mode, the system operates on one power supply only.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREMOVED: Power supply removed from slot [dec]Explanation This message indicates that a power supply was removed from the indicated slot. [dec] is the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-UNDERPOWERED: Insufficient power to operate all FRUs in systemExplanation This message indicates that there is insufficient power to operate all modules in the system.
Recommended Action Reconfigure the system or upgrade the power supplies.
Error Message C6KPWR-4-UNSUPPORTED: Unsupported module in slot [dec], power not allowed: [chars]Explanation This message indicates that power was not allocated to a slot containing an unsupported module. [dec] is the slot number, and [chars] provides more information about the error.
Recommended Action Remove the unsupported module. Or resolve the issue described in the message by inserting or replacing the Switch Fabric Module or by moving the module to a different slot.
C6KPWR-SP-4
Error Message C6KPWR-SP-4-UNSUPPORTED: unsupported module in slot [num], power not allowed: [chars]Explanation This message indicates that the module in the specified slot is not supported. [num] is the slot number, and [chars] provides more details about the error.
Recommended Action Remove the unsupported module. Resolve the issue described in the message by inserting or replacing the Switch Fabric Module or by moving the unsupported module to a different slot.
C6MSFC Messages
This section contains the Multilayer Switching Feature Card (C6MSFC) messages.
C6MSFC-3
Error Message C6MSFC-3-BADCPUTYPE: Invalid CPU Type [dec]Explanation This message indicates that the software does not recognize the MSFC on which it is operating. This problem might be caused by an improperly programmed or defective identification programmable read-only memory (IDPROM). [dec] is the invalid CPU type.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6MSCF-3-CHASSIS: Unknown chassis modelExplanation This message indicates that data stored in CPU IDPROM is defective or incomplete.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6MSFC-3-CONFIG: Recommended port adapter configuration exceededExplanation This message indicates that the total bandwidth of fast and medium bandwidth port adapters exceeds the rated capacity of this system.
Recommended Action Refer to the configuration guidelines for the maximum allowed high and medium bandwidth port adapters for the system.
Error Message C6MSFC-3-INOT0: IO card discover in non-zero slot [dec]Explanation This message indicates that an input/output (I/O) card has been detected in the non-zero slot indicated in the error message.
Recommended Action Verify that the card is in the correct slot and that the configuration is correct. Try the operation again.
Error Message C6MSFC-3-NOCPUVER: Invalid CPU Revision [dec]Explanation This message indicates that the CPU ID could not be read from EEPROM. This problem is probably due to a hardware failure. [dec] is the invalid CPU revision.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6MSFC-3-NOMAC: Can't allocate MAC address for interface [num] / [num]Explanation This message indicates that the MAC address allocation failed because of an incorrect slot and interface combination, which exceeds the maximum available hardware. [num] / [num] are the module and interface numbers.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6MSFC-4
Error Message C6MSFC-4-COOKIE: Corrupt or missing MAC address cookie\n using random base [enet]Explanation This message indicates that the contents of the MAC address EEPROM is invalid. The system is providing a random MAC address. [enet] is the MAC address.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6MSFC-4-MACBLKSIZE: Unknown MAC address block sizeExplanation This message indicates that the data stored in CPU IDPROM is defective or incomplete.
Recommended Action Contact your Cisco technical support representative to update your system
C6SUP_SP Messages
This section contains the switch processor (C6SUP_SP) messages.
C6SUP_SP-2
Error Message C6SUP_SP-2-NOMEM: No memory available for [chars]Explanation This message indicates that the system did not have enough memory available. [chars] is the operation for which there was insufficient memory.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6SUP_SP-3
Error Message C6SUP_SP-3-CONFIG: Recommended port adapter configuration exceededExplanation This message indicates that the total bandwidth of fast and medium bandwidth port adapters exceeded the rated capacity of this system.
Recommended Action Refer to the configuration guidelines for the maximum allowed high and medium bandwidth port adapters for the system.
Error Message C6SUP_SP-3-IONOT0: IO card discovered in non-zero slot [dec]Explanation This message indicates that an input/output (I/O) card was detected in a non-zero slot. [dec] is the slot number.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6SUP_SP-3-NOMAC: Can't allocate MAC address for interface [dec] / [dec]Explanation This message indicates that the MAC address allocation failed because of an incorrect slot and interface combination that exceeds the maximum available hardware. [dec] / [dec] are the module and interface numbers.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6SUP_SP-3-NOVLANMAC: Can't allocate MAC address for VLAN interface [dec]Explanation This message indicates that the MAC address allocation failed because the VLAN number exceeds the number of VLANs provided for by the chassis. [dec] is the VLAN number.
Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still re
