Table Of Contents
Message and Recovery Procedures
ACL_ASIC Messages
ACL_ASIC-4
ACLMERGE Messages
ACLMERGE-3
C6KENV Messages
C6KENV-0
C6KENV-1
C6KENV-2
C6KENV-4
C6KERRDETECT
C6KERRDETECT-2
C6KERRDETECT-4
C6KERRDETECT-6
C6K_PLATFORM Messages
C6K_PLATFORM-0
C6K_PLATFORM-4
C6K_PLATFORM-5
C6K_POWER Messages
C6K_POWER-1
C6K_POWER-3
C6K_POWER-4
C6KPWR Messages
C6KPWR-2
C6KPWR-3
C6KPWR-4
C6KPWR-SP-4
C6MSFC Messages
C6MSFC-3
C6MSFC-4
C6SUP_SP Messages
C6SUP_SP-2
C6SUP_SP-3
C6SUP_SP-4
CNS Messages
CNS-3
CNS-5
CONST_DIAG Messages
CONST_DIAG-3
CPU_MONITOR Messages
CPU_MONITOR-2
CPU_MONITOR-3
CPU_MONITOR-6
CWAN_ATM Messages
CWAN_ATM-3
CWAN_CHOC_DS0 Messages
CWAN_CHOC_DS0-3
CWAN_CHOC_DS0-4
CWAN_CHOC_DS0-5
CWAN_CHOC_DSX Messages
CWAN_CHOC_DSX-3
CWAN_CHOC_DSX-5
CWAN_CT3 Messages
CWAN_CT3-3
CWAN_POS Messages
CWAN_POS-4
CWAN_RP Messages
CWAN_RP-1
CWAN_RP-3
CWAN_RP-4
CWAN_RP-6
CWAN_RP-7
CWPA Messages
CWPA-3
CWTLC Messages
CWTLC-0
CWTLC-2
CWTLC-3
CWTLC-4
CWTLC-5
DBUS Messages
DBUS-3
DIAG Messages
DIAG-3
DIAG-6
DOT1X Messages
DOT1X-4
DOT1X-5
DOT1X_MOD
DOT1X_MOD-3
DOT1XREGISTORS
DOT1XREGISTORS-3
DTP Messages
DTP-1
DTP-4
DTP-5
EARL Messages
EARL-0
EARL-2
EARL-3
EARL-4
EARL-5
EARL_BUS_INTERFACE_ASIC
EARL_BUS_INTERFACE_ASIC-4
EARL_L2_ASIC
EARL_L2_ASIC-0
EARL_L2_ASIC-2
EARL_L2_ASIC-4
EARL_L3_ASIC Messages
EARL_L3_ASIC-3
EARL_L3_ASIC-4
EC Messages
EC-4
EC-5
EC-6
EHSA Messages
EHSA-3
ENVM Messages
ENVM-0
ENVM-2
ENVM-3
ENVM-4
ENVM-6
EOBC Messages
EOBC-0
EOBC-2
EOBC-3
FABRIC-SP Messages
FABRIC-SP-4
FM Messages
FM-2
FM-4
GBIC Messages
GBIC-4
GBIC-6
GBIC_SECURITY Messages
GBIC_SECURITY-4
GBIC_SECURITY_CRYPT Messages
GBIC_SECURITY_CRYPT-4
GBIC_SECURITY_UNIQUE Messages
GBIC_SECURITY_UNIQUE-3
GBIC_SECURITY_UNIQUE-4
ICC Messages
ICC-5
IDBMAN Messages
IDBMAN-3
IDBMAN-4
IDBMAN-6
IPC Messages
IPC-5
IPNAT Messages
IPNAT-4
IP_VRF Messages
IP_VRF-4
L2_APPL Messages
L2_APPL-0
L2_APPL-4
L3_ASIC Messages
L3_ASIC-1
L3_MGR Messages
L3_MGR-3
L3_MGR-4
LYRA Messages
LYRA-0
LYRA-1
LYRA-2
LYRA-4
MCAST Messages
MCAST-4
MCAST-6
MISTRAL Messages
MISTRAL-3
MISTRAL-6
MLS_STAT Messages
MLS_STAT-4
MLSCEF Messages
MLSCEF-2
MLSCEF-7
MLSM Messages
MLSM-6
MLSM-7
MROUTE Messages
MROUTE-4
MSFC2 Messages
MSFC2-3
NAM Messages
NAM-3
NBAR Messages
NBAR-1
OIR Messages
OIR-3
OIR-6
ONLINE Messages
ONLINE-6
PF Messages
PF-4
PFREDUN Messages
PFREDUN-1
PFREDUN-3
PFREDUN-4
PFREDUN-7
PM Messages
PM-2
PM-3
PM-4
PM_SCP Messages
PM_SCP-1
PM_SCP-2
PM_SCP-3
PM_SCP-4
PM_SCP-6
POLARIS Messages
POLARIS-4
PORT_ASIC Messages
PORT_ASIC-4
QM Messages
QM-2
QM-3
QM-4
QM-6
RPC Messages
RPC-2
RPC-3
RPC-4
RUNCFGSYNC Messages
RUNCFGSYNC-6
SBETH Messages
SBETH-1
SBETH-2
SBETH-3
SCP Messages
SCP-2
SCP-4
SPAN Messages
SPAN-3
SPANTREE Messages
SPANTREE-2
SPANTREE-3
SPANTREE-6
SPANTREE-7
SPANTREE-FAST Messages
SPANTREE-FAST-7
SPANTREE-SP Messages
SPANTREE-SP-5
SREC Messages
SREC-4
STORM_CONTROL
STORM_CONTROL-2
SW-VLAN Messages
SW-VLAN-3
SW-VLAN-4
SW-VLAN-6
SYSTEM_CONTROLLER Messages
SYSTEM_CONTROLLER-3
SYSTEM_CONTROLLER-6
UFAST_MCAST_SW Messages
UFAST_MCAST_SW-3
UFAST_MCAST_SW-4
UNICAST_FLOOD Messages
UNICAST_FLOOD-4
UNICAST_FLOOD-5
VELA Messages
VELA-4
VSEC Messages
VSEC-6
Message and Recovery Procedures
This chapter lists the switch system messages by facility. Within each facility, the messages are listed by severity levels 0 to 7. The highest severity level is 0, and the lowest severity level is 7. Each message is followed by an explanation and a recommended action.
Note
The messages listed in this chapter do not include the date/time stamp designation; the date/time stamp designation is displayed only if the software is configured for system log messaging.
ACL_ASIC Messages
This section contains the access control list ASIC (ACL_ASIC) messages.
ACL_ASIC-4
Error Message ACL_ASIC-4-INTR_THROTTLE: Throttling "[chars]" Intr. Exceeded
permitted [int]/[dec] intrs/msec
Explanation This message indicates an excessive number of interrupts. The system performs
throttling to keep the switch processor safe.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
ACLMERGE Messages
This section contains the access control list merge (ACLMERGE) messages.
ACLMERGE-3
Error Message ACLMERGE-3-CUDDERROR: A CUDD Library error was detected in [chars]
Explanation This message indicates that the CUDD Library detected an error, and that the
ACL-merge for this invocation has failed and could result in more traffic being switched by the
software. The interface where the merge failed may experience lower performance. [chars] is a
function.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message ACLMERGE-3-CUDDWARN: A CUDD Library warning message for interest in
this even in [chars]
Explanation This message represents a debug message. [chars] is a function.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
C6KENV Messages
This section contains the environmental (C6KENV) messages.
C6KENV-0
Error Message C6KENV-0-CLOCKMAJFAILED: too many clocks failed to continue system
operation
Explanation This message indicates that no clocks are operational. At least one clock must be
operational so packets can be forwarded.
Recommended Action Replace the clocks, backplane, or chassis.
Error Message C6KENV-0-VTTMAJFAILED: Too many VTT failures to continue system
operation
Explanation This message indicates that the Catalyst 6500 series switch backplane data bus cannot
operate without proper termination provided by the voltage termination modules (VTT).
Recommended Action Replace the failed VTT modules.
C6KENV-1
Error Message C6KENV-1-SHUTDOWN-DISABLED: need to shutdown [chars] now but shutdown
action is disabled!
Explanation This message indicates that the user disabled the shutdown action so the system could
not shut down the indicated component. [chars] is the component.
Recommended Action Manually shut down or remove the indicated component immediately.
C6KENV-2
Error Message C6KENV-2-CLOCKMAJRECOVERED: enough clocks operational to continue
system operation
Explanation This message indicates that the system can continue operating using the recovered
clocks.
Recommended Action No action is required.
Error Message C6KENV-2-CLOCK_SWITCHOVER: changing system switching clock.
Explanation This message indicates that the system switching clock will be changed to use the other
clock. Changing system switching clocks always results in the resetting of the system.
Recommended Action Replace the failed clock as soon as possible.
Error Message C6KENV-2-MAJORTEMPALARM: [chars] has exceeded allowed operating
temperature range
Explanation This message indicates that the indicated component will power off. For shared
components, the system will power off. [chars] is the system component and slot.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KENV-2-RESET_SCHEDULED: system reset scheduled in [dec] seconds
Explanation This message indicates that a major alarm condition has occurred and will be corrected
by resetting the system. The reset causes the system to reload and run with another component. [dec]
is the number of seconds.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-SHUTDOWN: shutdown [chars] is now because of [chars]
Explanation This message indicates that the indicated component is being shut down. The first [chars]
is the component, and the second [chars] is the reason for shutdown.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-SHUTDOWN-CANCELLED: shutdown for [chars] cancelled
Explanation This message indicates that the situation that caused the shutdown to be scheduled was
corrected and the shutdown was canceled. [chars] is the component.
Recommended Action No action is required.
Error Message C6KENV-2-SHUTDOWN_NOT_SCHEDULED: Major sensor alarm for [chars] is
ignored, [chars] will not be shutdown.
Explanation This message indicates that the system has detected that the module specified in the
error message should be shut down because it has exceeded major sensor thresholds. However, this
command has been overridden, and the specified module will not be shut down. The command used
to override shutdown is no environment-monitor shutdown.
Recommended Action Remove the configuration that bypasses the module shutdown due to exceeded
sensor thresholds, and then shut down the module.
Error Message C6KENV-2-SHUTDOWN-SCHEDULED: shutdown for [chars] scheduled in [dec]
seconds
Explanation This message indicates that a major alarm condition will be corrected by shutting down
the affected component. [chars] is the component, and [dec] is the amount of time in seconds before
shutdown.
Recommended Action Replace the component as soon as possible.
Error Message C6KENV-2-VTTMAJRECOVERED: enough VTTs operational to continue system
operation
Explanation This message indicates that the failed voltage termination (VTT) modules began
operating again.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
C6KENV-4
Error Message C6KENV-4-ALARMCLR: [chars] alarm cleared
Explanation This message indicates that the specified alarm condition has been cleared. Shutdown
has been cancelled.
Recommended Action No action is required.
Error Message C6KENV-4-CLOCKFAILED: clock [dec] failed
Explanation This message indicates that the indicated clock failed. The system will continue to
operate using the redundant clock. [dec] is the clock number 1 or 2.
Recommended Action Replace the failed clock.
Error Message C6KENV-4-CLOCKOK: clock [dec] operational
Explanation This message indicates that a previously failed clock has declared itself operational.
[dec] is the clock number 1 or 2.
Recommended Action No action is required.
Error Message C6KENV-4-FANCOUNTFAILED: Required number of fan trays is not present
Explanation This message indicates that the system is missing the required number of fan trays to
operate properly. Although this is a minor alarm, system components could overheat and be shut
down.
Recommended Action Insert the required number of fan trays as soon as possible.
Error Message C6KENV-4-FANCOUNTOK: Required number of fan trays is present
Explanation This message indicates that the required number of fan trays has been restored.
Recommended Action No action is required.
Error Message C6KENV-4-FANHIOUTPUT: Version [dec] high-output fan-tray is in effect
Explanation The system has detected that the fan tray is a high-output (version 2) fan tray. The
system has updated the cooling capacity for the fan tray.
Recommended Action No action is required.
Error Message C6KENV-4-FANLOOUTPUT: Version [dec] low-output fan-tray is in effect
Explanation The system has detected that the fan tray is a low-output (version 1) fan tray. The system
has updated the cooling capacity for the fan tray.
Recommended Action No action is required.
Error Message C6KENV-4-FANPSINCOMPAT: Fan tray and power supply [dec] are
incompatible
Explanation This message indicates that a power supply upgrade is required to sufficiently operate
this fan tray. Although this is a minor alarm, overcurrent protection on the power supply could start
without further warning.
Recommended Action Replace the power supply as soon as possible.
Error Message C6KENV-4-FANTRAYFAILED: fan tray failed
Explanation This message indicates that one or more fans in the system fan tray have failed. Although
this is a minor alarm, system components could overheat and be shut down.
Recommended Action Replace the system tray.
Error Message C6KENV-4-FANTRAYOK: fan tray OK
Explanation This message indicates that all fans in the fan tray are operating.
Recommended Action No action is required.
Error Message C6KENV-4-FANVERCHK: Power-supply [dec] inserted is only compatible
with Version [dec] fan-tray. Please make sure fan is low-output fan-tray
Explanation The system has detected that the fan tray is a low-output (version 1) fan tray. If this
condition is correct, no action is required. If the fan tray is actually a high-output (version 2) fan
tray, the specified power supply is not able to support the high-output fan tray.
Recommended Action If the fan tray is a high-output (version 2) fan tray, enter the hw-module
fan-tray version 2 command to update the system with the upgrade information. Replace the 1000
Watt or 1300 Watt power supply, as this type of power supply is not compatible in this chassis with
the version 2 fan-tray.
Error Message C6KENV-4-MAJORTEMPALARMRECOVER: [chars] has returned to allowed
operating temperature range
Explanation This message indicates that the component has returned to the allowed temperature
range, so the scheduled shutdown is canceled and the system will continue operating. [chars] is the
system component and slot.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPALARM: [chars] has exceeded normal operating
temperature range
Explanation This message may indicate a trend for the component and for other components in the
system. [chars] is the system component and slot.
Recommended Action Inspect the indicated component closely to determine why it is operating out of
the normal operating temperature range and whether it will eventually exceed the allowed operating
temperature range.
Error Message C6KENV-4-MINORTEMPALARMRECOVER: [chars] has returned to normal
operating temperature range
Explanation This message indicates that the operating temperature range is normal. [chars] is the
system component and slot.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPOKALARM: [chars] all temperature sensor have failed.
If the module temperature sensor does not recover by itself, please power cycle
the module when it is feasible
Explanation This message indicates that all temperature sensors have failed on the module.
Recommended Action If the temperature sensors do not recover, power cycle the module when
possible.
Error Message C6KENV-4-MINORTEMPOKALARMRECOVER: [chars]. It has returned to normal
operating status.
Explanation This message indicates that the module temperature sensor has returned to normal
operating status.
Recommended Action No action is required.
Error Message C6KENV-4-MINORTEMPSUPOKALARM: All temperature sensors of Supervisor in
slot [dec] have failed. If the temperature sensor does not recover by itself,
please power cycle the chassis when it is feasible
Explanation This message indicates that all temperature sensors have failed on the supervisor engine.
Recommended Action If the temperature sensors does not recover, power cycle the supervisor engine
when possible.
Error Message C6KENV-4-MINORTEMPSUPOKALARMRECOVER: Supervisor in slot [dec] has
returned to normal operating status.
Explanation This message indicates that the supervisor engine temperature sensor has return to
normal operating status.
Recommended Action No action is required.
Error Message C6KENV-4-MINORVTTOKALARM: All the backplane vtt temperature sensor
have failed. If the backplane vtt temperature sensor does not recover by itself,
please power cycle the chasis when it is feasible
Explanation This message indicates that all backplane VTT temperature sensors have failed.
Explanation If the backplane VTT temperature sensors do not recover, power cycle the chassis when
possible.
Error Message C6KENV-4-MINORVTTOKALARMRECOVER: Backplane VTT has returned to normal
operating status.
Explanation This message indicates that the backplane VTT has returned to normal operating status.
Recommended Action No action is required.
Error Message C6KENV-4-PSFANFAIL: the fan in power supply [dec] has failed
Explanation This message indicates that the fan in the power supply [dec] has failed and that the
power supply could overheat and shut down. [dec] is the number of the power supply 1 or 2.
Recommended Action Replace the power supply.
Error Message C6KENV-4-PSFANOK: the fan in power supply [dec] is OK
Explanation This message indicates that the fan in the power supply [dec] is operating. [dec] is the
number of the power supply 1 or 2.
Recommended Action No action is required.
Error Message C6KENV-4-VTTFAILED: VTT [dec] failed
Explanation This message indicates that the indicated VTT module failed. [dec] is the VTT number
1, 2, or 3.
Recommended Action Replace the indicated VTT module and/or the chassis as soon as possible.
Error Message C6KENV-4-VTTOK: VTT [dec] operational
Explanation This message indicates that the indicated VTT module is operational. [dec] is the VTT
number 1, 2, or 3.
Recommended Action No action is required.
C6KERRDETECT
This section contains the error detection (C6ERRDETECT) messages.
C6KERRDETECT-2
Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected CRC error rate on port
ASIC data bus exceed fatal threshold limit on module in slot [dec], Error detection
count:[dec]
Explanation The system detected that the port ASIC exceeded the fatal threshold for the CRC error
rate.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected data bus CRC error rate
on port ASIC exceed the fatal threshold limit on module in slot [dec], Error
detection count: [dec]
Explanation This message indicates that the system detected that the data bus CRC error rate on the
port ASIC exceeded the fatal threshold.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-CRCWARNLEVEL: System recovered from port ASIC error
rate on data bus CRC errors on module in slot [dec], is now below normal level
Explanation The CRC error rate is now below the warning threshold.
Recommended Action This situation is usually temporary. If this message recurs, copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected unrecoverable resources
error on active supervisor pinnacle
Explanation This message indicates that the system detected unrecoverable resources on the
indicated Pinnacle ASIC.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected unrecoverable resources
error on active supervisor port-asic
Explanation This message indicates that the system detected unrecoverable resources on the
specified port ASIC.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-ERRDETECTFATAL: The supervisor card detected
unrecoverable error, reason code: [dec], for [dec] times
Explanation This message indicates that the system detected an unrecoverable error. The first [dec]
is the code number of the error, and the second [dec] is the number of times that the system detected
the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-LPBKFAIL: The in-band loopback test between switch
processor and route processor failed, count:[dec]
Explanation This message indicates that the system detected an unrecoverable in-band loopback test
error. [dec] is the number of times that the system detected the failure.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-LPBKRECOVERED: In-band loopback test between switch
processor and route processor recovered, after [dec] failure
Explanation The in-band loopback has recovered from a previous failure.
Recommended Action This error is usually temporary. No action is required. If this message recurs,
copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SUPCRSH: Standby supervisor crashed due to
unrecoverable errors detected, Reason: [chars]
Explanation This message indicates that the system detected an unrecoverable error that caused the
redundant supervisor engine to fail. [chars] is the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL: The switching bus is experiencing stall for
[dec] seconds
Explanation The switching bus is stalled, and data traffic is stopped. This condition can indicate that
a line card is not properly seated or that line card hardware has failed on the switching bus.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERED: The switching bus stall is
recovered and data traffic switching continues
Explanation The detected switching bus stall has recovered and data traffic resumes. This condition
might indicate that a line card is now properly seated.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERING: The switching bus stall is now
recoved and powering on all switch bus required cards.
Explanation The detected switching bus stall has recovered. The system is powering on all required
switch bus cards. This condition might indicate that a line card is now properly seated.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-2-SWBUSSTALL_SWBUS_ISOLATED: The switching bus is now
isolated by powering off all switch bus required cards.
Explanation The detected switching bus stall has continued. In accordance with the configured
switching bus recovery action, the active supervisor engine is isolating the switching bus by
powering down all cards required by the switch bus. This condition might indicate either that one of
the line cards is not seated properly or that there is a problem with the line card hardware.
Recommended Action Reseat the line card. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KERRDETECT-4
Error Message C6KERRDETECT-4-CRCWARNLEVEL: System recovered from port ASIC error
rate on data bus CRC errors on module in slot [dec], is now below warning level
Explanation This message indicates that the CRC error rate is now below the warning threshold.
Recommended Action If the CRC error rate exceeds the warning threshold continually, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6KERRDETECT-4-LPBKRECOVERED: In-band loopback test between switch
processor and route processor recovered, after [dec] failure
Explanation The message indicates that the in-band loopback has recovered. [dec] is the number of
failures.
Recommended Action If this situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL: The switching bus is stalled for more than
[dec] seconds
Explanation This message indicates that the switching bus is stalled and data traffic is lost. [dec] is
the number of seconds.
Recommended Action A module might not be seated properly. If this situation recurs, contact your
Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERED: The switching bus stall is
recovered and data traffic switching continues
Explanation This message indicates that the switching bus is no longer stalled, and data traffic can
continue.
Recommended Action A module might not be seated properly. If the situation recurs, contact your
Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERING: The switching bus stall is now
recoved and powering on all switch bus required cards.
Explanation This message indicates that the detected switching bus is no longer stalled. Data traffic
will continue once the modules are online. This condition might indicate that a module is now
properly seated.
Recommended Action If this situation recurs, contact your Cisco technical support representative.
Error Message C6KERRDETECT-4-SWBUSSTALL_SWBUS_ISOLATED: The switching bus is now
isolated by powering off all switch bus required cards.
Explanation This message indicates that the active supervisor engine isolated the switching bus by
powering down all modules that require the switching bus. Based on the configured switching bus
recovery action, the detected switching bus stall continued longer than expected. This condition
might be because the module is not seated properly or because the module hardware is faulty.
Recommended Action Reseat the modules. If reseating the modules does not fix the error condition,
contact your Cisco technical support representative.
C6KERRDETECT-6
Error Message C6KERRDETECT-6-LPBKINFO: CPU util(5sec): SP=[dec]% RP=[dec]%
Traffic=[dec]%
Interrupt throttle[[dec]], TxRate[[dec]], RxRate[[dec]], Bus stall[[dec]]
Explanation This message provides information about the use of system resources during an event.
Recommended Action No action is required.
C6K_PLATFORM Messages
This section contains the general platform (C6K_PLATFORM) messages.
C6K_PLATFORM-0
Error Message C6K_PLATFORM-0-UNKNOWN_CHASSIS: The chassis type is not known.([hex])
Explanation This message indicates that the Cisco IOS software installed on the system does not
recognize the chassis type specified in the error message.
Recommended Action Ensure that your Cisco IOS software release train supports the chassis type.
Upgrade to the latest Cisco IOS software release in your release train.
C6K_PLATFORM-4
Error Message C6K_PLATFORM-4-BADFLASH: Unsupported flash type in the bootflash -
[chars]. Will NOT be able to save crash info to flash of [chars] on module: [dec]
Explanation This message indicates that the platform does not support the Flash single in-line
memory module (SIMM). The first [chars] is the unsupported Flash type, the second [chars] is the
processor type, and [dec] is the module number.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6K_PLATFORM-4-CONFREG_BREAK_ENABLED: The default factory setting for
config register is 0x2102.It is advisable to retain 1 in 0x2102 as it prevents
returning to ROMMON when break is issued.
Explanation This message indicates that the switch processor configuration register has been
changed from the default factory setting of 0x2102 to another hexadecimal value.
Recommended Action No action is required.
Error Message C6K_PLATFORM-4-CRASHSAVE: will not be able to save crash info to flash
of [chars] on module: [dec]
Explanation This message indicates that the Flash device is read-only, unformatted, or incompatible.
Crash information will not be saved. [chars] is the processor type, and [dec] is the module number.
Recommended Action Try formatting the Flash device.
Error Message C6K_PLATFORM-4-ENVMON: System shutdown due to temperature alarms is
[chars].
Explanation This message indicates that the system is configured to shut down a module if the
operating temperature exceeds a temperature threshold. This configuration has been bypassed, and
a module will still operate in an over-temperature condition. Operating at an over-temperature
condition can damage the hardware.
Recommended Action Do not override the sensor alarms that act on an over-temperature condition.
Enter the environment-monitor shutdown temperature command to return the system to a normal
temperature detection condition.
Error Message C6K_PLATFORM-4-RTC_OSCILLATOR: The oscillator in the Real Time Clock
is [chars]. Calendar [chars] be maintained during the powered down state of the
switch.
Explanation This message indicates that a command has been entered that will cause the system
calendar not to be maintained during a power down of the switch. The system date and time will
require manual setting when the system is powered up during the next boot time. This command is
useful to conserve the battery power of the Complementary Metal Oxide Semiconductor (CMOS),
which is used to keep the real-time clock active while the switch is powered down. This condition
is useful only if the switch is powered down for a long period of time.
Recommended Action If the switch need not be powered down for a long period of time, remove the
configuration by entering the no hw-modulertc-oscillator shutdown command.
C6K_PLATFORM-5
Error Message C6K_PLATFORM-5-LESS_SPACE: May not have enough space to save the crash
info. on flash of [chars] on module: [dec]
Explanation This message indicates that the Flash device does not have enough space. Crash
information might not be saved. [chars] is the processor type (SP, RP, or DFC), and [dec] is the
module number.
Recommended Action Remove unnecessary files from the Flash device. Enter the squeeze command
for the device.
Error Message C6K_PLATFORM-5-MISMATCH: '[chars]' device programming algorithm
mismatch detected on [chars] (module: [dec]), formatting is recommended.
Explanation This message indicates that the Flash device programming algorithm that was written
to the device when the Flash was formatted is different from what the current running software
detected. The first [chars] is the device, the second [chars] is where the mismatch was detected, and
[dec] is the module number.
Recommended Action Try reformatting the Flash device.
C6K_POWER Messages
This section contains the power (C6K_POWER) messages.
C6K_POWER-1
Error Message C6K_POWER-1-PD_ERROR_DETECTED: There's an error detected on port
[dec]/[dec]
Explanation This message indicates that the module firmware detected a hardware problem.
[dec]/[dec] is the module/port number.
Recommended Action Contact your Cisco technical support representative.
Error Message C6K_POWER-1-PD_HW_FAULTY: There's a hardware problem on port
[dec]/[dec]. Power is turned off on the port.
Explanation This message indicates that the module firmware detected a hardware problem. Power
is turned off on the specified port. [dec]/[dec] is the module/port number.
Recommended Action Contact your Cisco technical support representative.
C6K_POWER-3
Error Message C6K_POWER-3-NOMEM: Not enough memory available for [chars]
Explanation This message indicates that the power management subsystem could not obtain the
required memory.
Recommended Action Contact your Cisco technical support representative.
C6K_POWER-4
Error Message C6K_POWER-4-PD_NOLINKUP: The device connected to [dec]/[dec] is
powered up but its link is not up in [dec] seconds. Therefore, power is withdrawn
from the port.
Explanation This message indicates that the system withdrew the power that was allocated to the
specified port because the port link was not up within the specified number of seconds.
Recommended Action Try to connect the device to a different port or connect a different device to the
port specified in the message.
C6KPWR Messages
This section contains the power (C6KPWR) messages.
C6KPWR-2
Error Message C6KPWR-2-INSUFFICIENTPOWER: Powering down all linecards as there is
not enough power to operate all critical cards
Explanation This message indicates that the switch was operating with two power supplies in
combined mode and one of them has failed. Available power is insufficient to support all critical
service modules. Critical service modules include modules that support VPNs or IP security.
Security issues could arise if these modules fail; therefore, all modules have been powered down.
Recommended Action Replace the failed power supply.
C6KPWR-3
Error Message C6KPWR-3-PSUNKNOWN: Unknown power supply in slot [dec] (idprom read
failed).
Explanation The IDPROM of power supply in the indicated slot cannot be read.
Recommended Action Remove and reinsert the power supply. Fasten the screw and attempt to operate
the power supply again. If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
C6KPWR-4
Error Message C6KPWR-4-COULDNOTREPOWER: Wanted to re-power FRU (slot [dec]) but
could not
Explanation This message indicates that the system was unable to repower the field replaceable unit
(FRU) in the indicated slot. [dec] is the slot number. This message might display for a number of
reasons. A unit cannot power up if the power supply does not meet the power requirement for that
unit.
Recommended Action If a module is unable to power up due to overheating, allow sufficient time for
the unit to cool down before attempting to power up the unit. If both power supplies are operational
but a unit is not being powered up, contact your Cisco technical support representative.
Error Message C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]
Explanation This message indicates that the module in the indicated slot was powered off for the
indicated reason. [dec] is the slot number, and [chars] indicates the power status.
Recommended Action Your recovery procedure depends on the reason indicated in the message.
Error Message C6KPWR-4-ENABLED: Power to module in slot [dec] set on
Explanation This message indicates that the module in the indicated slot was powered up. [dec] is
the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-INPUTCHANGE: Power supply [dec] input has changed. Power
capacity adjusted to [chars]W
Explanation This message indicates that the power supply in the slot specified in the error message
has detected a change in its input supply. The power capacity for the power supply has been adjusted
accordingly.
Recommended Action Enter the show power command to see the current power status. Otherwise, no
action is required.
Error Message C6KPWR-4-POWERDENIED: insufficient power, module in slot [dec] power
denied.
Explanation This message indicates that there is not enough power to turn on the module. [dec] is
the slot number.
Recommended Action Turn off other modules to provide enough power for the specified module.
Error Message C6KPWR-4-PSCOMBINEMODE: Power supplies set to combined mode
Explanation This message indicates that the power supplies are set to combined mode.
Recommended Action No action is required.
Error Message C6KPWR-4-PSFAIL: Power supply [dec] output failed
Explanation This message indicates that the indicated power supply failed. [dec] is the power supply
1 or 2.
Recommended Action Replace the power supply.
Error Message C6KPWR-4-PSINPUTDROP: Power supply [dec] input has dropped
Explanation This message indicates that the power supply in the slot specified in the error message
has detected a drop in its input supply. The power capacity for the power supply has been adjusted
accordingly.
Recommended Action Enter the show power command to see the current power status. Otherwise, no
action is required.
Error Message C6KPWR-4-PSINSERTED: Power supply inserted in slot [dec]
Explanation This message indicates that a power supply was inserted in the indicated slot. [dec] is
the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-PSMISMATCH: power supplies rated outputs do not match.
Explanation This message indicates that the two power supplies in the system have different output
ratings.
Explanation For more efficient load sharing, use power supplies with the same output rating.
Error Message C6KPWR-4-PSNOREDUNDANCY: Power supplies are not in full redundancy,
power usage exceeds lower capacity supply
Explanation This message indicates that the two power supplies in the system have different output
ratings. Current power usage exceeds the capacity of the lower-rated power supply. If the
higher-rated power supply fails, the lower-rated power supply will not be able to support all modules
that are currently powered up.
Recommended Action To ensure that the system power supplies are optimally redundant, use power
supplies with identical output ratings or reduce system power consumption.
Error Message C6KPWR-2-PSOCPSHUTDOWN: Power usage exceeds power supply [dec]
allowable capacity. Shutting down power supply
Explanation This message indicates that the two power supplies in the system have mismatched
output ratings. The total power usage has exceeded the sharing capacity of the specified power
supply. The power supply has been shut down.
Recommended Action To ensure that the system power supplies are optimally redundant, use power
supplies with identical output ratings or reduce system power consumption.
Error Message C6KPWR-4-PSOK: Power supply [dec] turned on
Explanation This message indicates that the indicated power supply is turned on. [dec] is the power
supply 1 or 2.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTBOTHSUPPLY: In power redundancy mode, system is
operating on both power supplies
Explanation This message indicates that when in power redundancy mode, the system operates on
both power supplies.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTMISMATCH: Power supplies rated outputs do not
match
Explanation This message indicates that the rated outputs of the power supplies do not match.
Recommended Action Make sure that the rated outputs for the power supplies match.
Error Message C6KPWR-4-PSREDUNDANTMODE: Power supplies set to redundant mode
Explanation This message indicates that the power supplies are set to redundant mode.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREDUNDANTONESUPPLY: In power redundancy mode, system is
operating on one power supply
Explanation This message indicates that when in power redundancy mode, the system operates on
one power supply only.
Recommended Action No action is required.
Error Message C6KPWR-4-PSREMOVED: Power supply removed from slot [dec]
Explanation This message indicates that a power supply was removed from the indicated slot. [dec]
is the slot number.
Recommended Action No action is required.
Error Message C6KPWR-4-UNDERPOWERED: Insufficient power to operate all FRUs in
system
Explanation This message indicates that there is insufficient power to operate all modules in the
system.
Recommended Action Reconfigure the system or upgrade the power supplies.
Error Message C6KPWR-4-UNSUPPORTED: Unsupported module in slot [dec], power not
allowed: [chars]
Explanation This message indicates that power was not allocated to a slot containing an unsupported
module. [dec] is the slot number, and [chars] provides more information about the error.
Recommended Action Remove the unsupported module. Or resolve the issue described in the message
by inserting or replacing the Switch Fabric Module or by moving the module to a different slot.
C6KPWR-SP-4
Error Message C6KPWR-SP-4-UNSUPPORTED: unsupported module in slot [num], power not
allowed: [chars]
Explanation This message indicates that the module in the specified slot is not supported. [num] is
the slot number, and [chars] provides more details about the error.
Recommended Action Remove the unsupported module. Resolve the issue described in the message by
inserting or replacing the Switch Fabric Module or by moving the unsupported module to a different
slot.
C6MSFC Messages
This section contains the Multilayer Switching Feature Card (C6MSFC) messages.
C6MSFC-3
Error Message C6MSFC-3-BADCPUTYPE: Invalid CPU Type [dec]
Explanation This message indicates that the software does not recognize the MSFC on which it is
operating. This problem might be caused by an improperly programmed or defective identification
programmable read-only memory (IDPROM). [dec] is the invalid CPU type.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6MSCF-3-CHASSIS: Unknown chassis model
Explanation This message indicates that data stored in CPU IDPROM is defective or incomplete.
Recommended Action Contact your Cisco technical support representative to update your system.
Error Message C6MSFC-3-CONFIG: Recommended port adapter configuration exceeded
Explanation This message indicates that the total bandwidth of fast and medium bandwidth port
adapters exceeds the rated capacity of this system.
Recommended Action Refer to the configuration guidelines for the maximum allowed high and
medium bandwidth port adapters for the system.
Error Message C6MSFC-3-INOT0: IO card discover in non-zero slot [dec]
Explanation This message indicates that an input/output (I/O) card has been detected in the non-zero
slot indicated in the error message.
Recommended Action Verify that the card is in the correct slot and that the configuration is correct.
Try the operation again.
Error Message C6MSFC-3-NOCPUVER: Invalid CPU Revision [dec]
Explanation This message indicates that the CPU ID could not be read from EEPROM. This problem
is probably due to a hardware failure. [dec] is the invalid CPU revision.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6MSFC-3-NOMAC: Can't allocate MAC address for interface [num] / [num]
Explanation This message indicates that the MAC address allocation failed because of an incorrect
slot and interface combination, which exceeds the maximum available hardware. [num] / [num] are
the module and interface numbers.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
C6MSFC-4
Error Message C6MSFC-4-COOKIE: Corrupt or missing MAC address cookie\n using random
base [enet]
Explanation This message indicates that the contents of the MAC address EEPROM is invalid. The
system is providing a random MAC address. [enet] is the MAC address.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6MSFC-4-MACBLKSIZE: Unknown MAC address block size
Explanation This message indicates that the data stored in CPU IDPROM is defective or incomplete.
Recommended Action Contact your Cisco technical support representative to update your system
C6SUP_SP Messages
This section contains the switch processor (C6SUP_SP) messages.
C6SUP_SP-2
Error Message C6SUP_SP-2-NOMEM: No memory available for [chars]
Explanation This message indicates that the system did not have enough memory available. [chars] is
the operation for which there was insufficient memory.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
C6SUP_SP-3
Error Message C6SUP_SP-3-CONFIG: Recommended port adapter configuration exceeded
Explanation This message indicates that the total bandwidth of fast and medium bandwidth port
adapters exceeded the rated capacity of this system.
Recommended Action Refer to the configuration guidelines for the maximum allowed high and
medium bandwidth port adapters for the system.
Error Message C6SUP_SP-3-IONOT0: IO card discovered in non-zero slot [dec]
Explanation This message indicates that an input/output (I/O) card was detected in a non-zero slot.
[dec] is the slot number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6SUP_SP-3-NOMAC: Can't allocate MAC address for interface [dec] /
[dec]
Explanation This message indicates that the MAC address allocation failed because of an incorrect
slot and interface combination that exceeds the maximum available hardware. [dec] / [dec] are the
module and interface numbers.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message C6SUP_SP-3-NOVLANMAC: Can't allocate MAC address for VLAN interface
[dec]
Explanation This message indicates that the MAC address allocation failed because the VLAN
number exceeds the number of VLANs provided for by the chassis. [dec] is the VLAN number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still re