Issuing the Show Tech Support Command

The show tech support command is useful when collecting a large amount of information about your switch for troubleshooting purposes. The output can be provided to technical support representatives when reporting a problem.

You can issue a show tech support command from Fabric Manager for one or more switches in a fabric. The results of each command are written to a text file, one file per switch, in a directory you specify. You can then view these files using Fabric Manager.

You can also save the Fabric Manager map as a JPG file. The file is saved with the name of the seed switch (for example, 172.22.94.250.jpg).

You can zip up all the files (the show tech support output and the map file image) and send the resulting zipped file to technical support.

To issue the show tech support command using Fabric Manager, follow these steps:

  1. Choose Tools > Show Tech Support.
  2. Select the switches for which to view tech support information by checking the check boxes for each switch.
  3. Set the time-out value.

The default is 30 seconds.

  1. Select the folder where you want the text files (containing the tech support information) to be written.
  2. Check the Save Map check box if you want to save a screenshot of your map as a JPG file.
  3. Check the Compress all files as check box to compress the files into a zip file.
  4. Click OK to start issuing the show tech support command to the switches you specified, or click Close to close the Show Tech Support dialog box without issuing the show tech support command.
  5. If prompted, enter your user name and password in the appropriate fields for the switch in question.
  6. Note     In order for Fabric Manager to successfully issue the show tech support command on a switch, that switch must have this user name and password. Fabric Manager is unable to log into a switch that does not have a user name and password and an error is returned for that switch.

    Note     If you would like to view output files of the show tech support command without using Fabric Manager, open them with any text editor. Each file is named with the switch's IP address and has a .TXT extension (for example, 111.22.33.444.txt).



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