Table Of Contents
Cisco Imatis Mobile Care Solution Features and Components
Solution Features List
Solution Components
Mobile Care Solution Prerequisites
Unified Communications Components
Infrastructure Components
Third Party Components
Reference Design Guides
Cisco Imatis Mobile Care Solution Features and Components
Solution Features List
Some of the key features available in the Cisco Imatis Mobile Care Solution include:
•
Voice over WLAN
•Secure WLAN
•Nurse call integration
•HL7 integration
•Ancillary system integration
•Alarm system integration
•Data alerts on wired and wireless IP Phones
•Service requests from IP phones
•Voice call back with dynamically programmable softkey
•Call escalations when acknowledgment times expire
•Summon an assembly of a pre-defined medical team
•Dynamic user login for shared devices using extension mobility
•End-to-end QoS for differentiated traffic types like voice and critical data alerts
•Single sign on for user login
•Text messaging between mobile care users
•Request orderly services to mobile workforce
Solution Components
The solution components required for Mobile Care span several key technologies. These technologies used in combination address the requirements to improve communication flow in a hospital:
•Call control—Provides the central intelligence to deploy IP voice- and data-enabled endpoints to generate or receive the information flow based on the services in the Cisco Imatis Mobile Care solution. Featuring Cisco Unified Communications Manager (CUCM) 6.0, this release provides a foundation with rich features to meet the communication requirements of both the solution and other communication systems in the hospital. The key features of CUCM 6.0 provide resource and call control for wired and wireless IP endpoints and the ability to deliver XML applications to handsets for the various services in Cisco Imatis Mobile Care. CUCM interfaces with the IMATIS Hospital Communication System which then provides the interface to a variety of hospital systems.
•IP endpoints—The two endpoints highlighted in this solution are the Cisco 7921G and Cisco 7970G/7971G phones that provide, respectively, wireless and wired support. These phones are enabled with XML applications to serve as voice communication devices and also generate mobile care services and receive critical alerts from hospital systems.
•IMATIS Hospital Communication System—The hospital communication system is an essential middleware services layer that bridges the interfaces of various hospital systems with Cisco's infrastructure for voice and data. IMATIS adapts to the various protocol interfaces that range from nurse call systems to HL7 systems to a variety of other interface types. By applying a set of rules defined for a particular service type, actions are taken and essential data is then passed to the responsible party in real-time.
•Mobility—Through the Cisco Unified Wireless Network architecture, voice or data needs are delivered to the user anywhere in a hospital setting that has wireless coverage. Users are securely authenticated for access such that only users allowed on the system are provided services when and where they need it. Mobility is a key element in the Cisco Imatis Mobile Care solution.
•Campus and data Center infrastructure—Following Cisco design recommendations for campus and data center designs ensures that hospitals have a business-resilient and secure architecture to provide a variety of applications in a hospital setting, including being a foundational component for delivering Cisco Imatis Mobile Care.
•Hospital systems—Some limited testing was performed with available systems. Hospital systems describes a general grouping of the range of applications that are used in a hospital. These systems typically send information to static systems so the information is only received by the intended users when the user requests the information. These include systems used to request information, which can now be requested through XML-enabled applications from the bedside or mobile IP endpoints. Categories include:
–Nurse call system
–Ancillary system (HL7-based HIS systems)
–Fire and building alarm systems
–Hospital PBX systems
Mobile Care Solution Prerequisites
Healthcare has a high level of criticality with respect to wireless mobility. As such, Cisco has instituted a mandatory process for VoWLAN solutions to help ensure all deployments are reliable and highly available. This process requires the completion of the following steps before an order is released for shipment:
•Full VoWLAN site survey including RF spectrum analysis
•VoWLAN site survey and installation must be completed by a Cisco Certified Unified Communications Integration Partner and Wireless LAN Integrator
•Completed QoS assessment for both the wired and wireless network
•The Cisco Unified Wireless IP Phone 7921G Deployment Guide must be adhered to
•All orders for 7921G phones are placed on hold until Cisco receives an Assessment-to-Quality (A2Q) survey from the partner
Contact your sales representative for details on how to complete these steps.
For additional reference material that help ensure successful Cisco Imatis Mobile Care deployments, refer to:
•Proposal for Sales & Deployment of Unified Wireless IP Phone 792X in Healthcare:
http://www.cisco.com/en/US/partner/products/hw/phones/ps379/prod_bulletin0900aecd805df502.html
•792x Sales Process for Healthcare:
http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_qanda_item0900aecd805df4e7.shtml
•Follow the VoWLAN Design Guide practices:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns656/c649/ccmigration_09186a0080923473.pdf
•Follow this assessment on Quality for Voice over Wireless LAN:
http://www.cisco.com/en/US/partner/products/hw/phones/ps379/prod_bulletin0900aecd804fb75c.html
•Follow the instructions outlined in this Site Survey FAQ:
http://www.cisco.com/en/US/partner/tech/tk722/tk809/technologies_q_and_a_item09186a00805e9a96.shtml
Unified Communications Components
This section provides a complete list of the Cisco Unified Communications components that were used in the Cisco Imatis Mobile Care Solution.
Table 4-1 Unified Communications Components
Component
|
Functional Description
|
HW/SW Releases
|
Cisco Unified Communications Manager
|
Call control and resource management for voice- and XML data-enabled IP endpoints
|
6.0.1.2000-4
|
Cisco IP Phone 7921
|
802.11 a/b/g wireless enabled IP Phone
|
1.0.4
|
Cisco IP Phone 7970G/7971G
|
SCCP IP Phone
|
SCCP70.8-3-1S
|
Cisco IP Phone 7970G/7971G
|
SIP IP Phone
|
SIP70-8-3-1S
|
ISR Voice Gateway and Gatekeeper
|
H.323 Voice Gateway and Gatekeeper
|
c3845-ipvoice_ivs-mz.124-13b.bin
|
Infrastructure Components
Table 4-2 lists the infrastructure components used for mobility, user authentication, server load balancing, and QoS markings as part of the Cisco Imatis Mobile Care Solution.
Table 4-2 Infrastructure Components
Component
|
Functional Description
|
HW/SW Releases
|
Cisco 4402 / 4404
|
WLAN Controller
|
4.1.181.0
|
1240AG or 1130AG
|
LWAPP Wireless Access Point
|
12.3(7)JA1
|
Cisco Secure Access Control Server
|
Centralized RADIUS server or TACACS+ server
|
Release 4.1(3) Build 12
|
Cisco Security Agent
|
CSA Manager for QoS markings
|
Version 5.2
|
Cisco 6500-E Catalyst Switch
|
6509 with SUP-720 to provide IOS SLB (Server Load Balancing)
|
s72033-entservicesk9_wan-mz.122-18.SXF9.bin
|
Third Party Components
Table 4-3 lists the third-party products that were part of the Mobile Care solution.
Table 4-3 Third Party Components
Component
|
Functional Description
|
HW/SW Releases
|
IMATIS Message Server
|
Message Server
|
Version 1.1
|
IMATIS SQL Server
|
Database Server for IMATIS
|
Microsoft Sql Server 2000 SP3
|
IMATIS BizTalk Server
|
BizTalk Server for IMATIS
|
Microsoft BizTalk Server 2004 SP1
|
Reference Design Guides
Mobile care is layered on several foundational design guidelines which are often referred to as places in networks (PINS). The PINs that should be followed are:
