Table Of Contents

Preface

Document Purpose

Intended Audience

Document Organization

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documents

Preface

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Document Purpose

This design and implementation guide describes the technologies behind the Cisco Collaborative Care solution offering. The intent is to provide a comprehensive explanation of the various functions, design guidelines, and implementation details in the areas of Unified Communications, Security, Quality of Service (QoS), and capacity designs to build the solution.

Intended Audience

The Cisco Collaborative Care solution target audience is new and existing hospitals that have a requirement to provide interpretation services to aid in clinician and patient consultation. A secondary target audience is for a language interpretation provider that offers interpretation services to build a new service model to deliver a hosted service to hospitals and clinics.

It is assumed that administrators of Collaborative Care have experience with installation and acceptance of the products covered by this network design. In addition, it is assumed that the administrator understands the procedures and technologies required to upgrade and troubleshoot networks at a basic level.

Typical users of this guide include:

•Customers with technical networking, contact center, and voice/video over IP background and experience

•Customers who support users

•System administrators who are familiar with the fundamentals of router-based Internet working and Unified Communications

•System administrators who are responsible for installing and configuring internetworking equipment and Unified Communications

Document Organization

The following table provides a brief description of each section.

Section	Description
Chapter 1, "Solution Overview"	Provides high-level overview of the Collaborative Care solution.
Chapter 2, "Solution Architecture"	Describes the solution architecture, it's components and functions, and the various deployment models for the solution.
Chapter 3, "Solution Features and Components"	Describes the components, the function of each component, and lists the Cisco and partner products and required software releases.
Chapter 4, "Designing the Solution"	Detailed information on how the solution should be designed and built to support the three deployment models, including interoperability, interconnection, scalability, bandwidth, interface requirements, connectivity, security, capacity, QoS, and availability.
Chapter 5, "Implementing and Configuring the Solution"	Describes configuration and implementation for each component of the solution.
Appendix A, "Technology Primer"	Includes sections on sign language requirements and video specification.
Appendix B, "Terms and Acronyms"	Defines commonly-used terms and acronyms.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Related Documents

•Unified Communications and UCCX SRND

http://www.cisco.com/en/US/netsol/ns818/networking_solutions_program_home.html

•Campus design

http://www.cisco.com/en/US/netsol/ns815/networking_solutions_program_home.html

•Branch design

http://www.cisco.com/en/US/netsol/ns816/networking_solutions_program_home.html

•MAN/WAN

http://www.cisco.com/en/US/netsol/ns817/networking_solutions_program_home.html

•Security

http://www.cisco.com/en/US/netsol/ns744/networking_solutions_program_home.html

•Enterprise QoS design

http://www.cisco.com/en/US/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND/QoS-SRND-Book.html

•Video design

http://www.cisco.com/en/US/netsol/ns819/networking_solutions_program_home.html

•Cisco CRS Port Utilization Guide

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