Table Of Contents

Preface

Audience

Organization

Related Documentation

VPN 3000 Series Concentrator Documentation

VPN Client Documentation

VPN 3002 Hardware Client Documentation

Documentation on VPN Software Distribution CDs

Other References

Conventions

Data Formats

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Preface

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VPN 3000 Series Concentrator Getting Started provides information to take you from unpacking and installing the VPN 3000 Concentrator through quick configuration (configuring the minimal parameters to make it operational). You can perform quick configuration from a console with the menu-based command-line interface, or you can use the HTML-based VPN Concentrator Manager with a browser. This guide describes both methods, and we recommend the latter for ease of use.

Audience

We assume you are an experienced system administrator or network administrator with appropriate education and training, who knows how to install, configure, and manage internetworking systems. However, virtual private networks and VPN devices might be new to you. You should be familiar with Windows system configuration and management, and you should be familiar with Microsoft Internet Explorer, Netscape Navigator or Communicator, or Mozilla browsers.

Organization

This guide is organized as follows:

Chapter	Title	Description
Chapter 1	Understanding the VPN 3000 Concentrator	Summarizes the hardware and software features and operation. If you are familiar with VPN devices, you can skip this chapter.
Chapter 2	Installing and Powering Up the VPN Concentrator	Explains how to prepare for, unpack, install, and power up the VPN Concentrator, and how to begin quick configuration. Once you have completed the steps in this chapter, you can use either Chapter 3 or Chapter 4 to complete quick configuration.
Chapter 3	Using the VPN Concentrator Manager for Quick Configuration	Explains how to complete quick configuration of the system using the VPN Concentrator Manager with a browser. We recommend this method.
Chapter 4	Using the Command-Line Interface for Quick Configuration	Explains how to complete quick configuration of the system using the command-line interface from the console or a Telnet session.
Chapter 5	Testing the VPN Concentrator	Explains how to test the system by using Microsoft Dial-Up Networking on a PC with a modem, to connect to an ISP and use PPTP to create a VPN tunnel to your private corporate network.
Appendix A	Troubleshooting and System Errors	Describes common errors that might occur while configuring or using the system, and how to correct them. It also describes all LED indicators on the VPN Concentrator and its expansion modules.
Appendix B	"Copyrights, Licenses, and Notices"	Specifies software agreements relevant to the VPN Concentrator.

Related Documentation

Refer to the following documents for further information about Cisco VPN applications and products.

VPN 3000 Series Concentrator Documentation

The VPN 3000 Series Concentrator Reference Volume I: Configuration explains how to start and use the VPN Concentrator Manager. It details the Configuration screens and explains how to configure your device beyond the minimal parameters you set during quick configuration.

The VPN 3000 Series Concentrator Reference Volume II: Administration and Monitoring provides guidelines for administering and monitoring the VPN Concentrator. It explains and defines all functions available in the Administration and Monitoring screens of the VPN Concentrator Manager. Appendixes to this manual provide troubleshooting guidance and explain how to access and use the alternate command-line interface.

The short document Upgrading Memory to 512 MB in the VPN 3000 Series Concentrator explains how to upgrade the VPN Concentrator memory. It also explains how to upgrade the VPN Concentrator software image and bootcode to versions that support the increased memory.

The VPN Concentrator Manager also includes context-oriented online help that you can access by clicking the Help icon on the toolbar in the Manager window.

VPN Client Documentation

The Cisco VPN Client User Guide for Windows, the Cisco VPN Client User Guide for Linux and Solaris, and the Cisco VPN Client User Guide for Mac OS X explain how to install, configure, and use the VPN Client. The VPN Client lets a remote client use the IPSec tunneling protocol for secure connection to a private network through the VPN Concentrator.

The VPN Client Administrator Guide tells how to configure a VPN 3000 Concentrator for remote user connections using the VPN Client, how to automate remote user profiles, how to customize VPN Client software, how to use the VPN Client command-line interface, and how to get troubleshooting information.

VPN 3002 Hardware Client Documentation

The VPN 3002 Hardware Client Reference provides details on all the functions available in the VPN 3002 Hardware Client Manager. This manual is online only.

The VPN 3002 Hardware Client Getting Started manual provides information to take you from unpacking and installing the VPN 3002, through configuring the minimal parameters to make it operational (called Quick Configuration). This manual is available only online.

The VPN 3002 Hardware Client Quick Start Card summarizes the information for quick configuration. This quick reference card is provided with the VPN 3002 and is also available online.

The VPN 3002 Hardware Client Basic Information sticky label summarizes information for quick configuration. It is provided with the VPN 3002 and you can also print it from the online version; you can affix the label to the VPN 3002.

Documentation on VPN Software Distribution CDs

The VPN 3000 Series Concentrator and VPN 3002 Hardware Client documentation are provided on the VPN 3000 Concentrator software distribution CD-ROM in PDF format. The VPN Client documentation is included on the VPN Client software distribution CD-ROM, also in PDF format. To view the latest versions on the Cisco web site, click the Support icon on the toolbar at the top of the VPN Concentrator Manager, Hardware Client Manager, or Client window. To open the documentation, you need Acrobat Reader 3.0 or later; version 4.5 is included on the Cisco VPN 3000 Concentrator software distribution CD-ROM and on the VPN Client software distribution CD-ROM.

Other References

Other useful references include:

•Cisco Systems, Dictionary of Internetworking Terms and Acronyms. Cisco Press: 2001.

•Virtual Private Networking: An Overview. Microsoft Corporation: 1999. (Available from Microsoft website.)

•www.ietf.org for Internet Engineering Task Force (IETF) Working Group drafts on IP Security Protocol (IPSec).

•www.whatis.com, a web reference site with definitions for computer, networking, and data communication terms.

Conventions

This document uses the following conventions:

Convention	Description
boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
screen font	Terminal sessions and information the system displays are in screen font.
boldface screen font	Information you must enter is in boldface screen font.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

Notes use the following conventions:

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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

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Tips use the following conventions:

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Tips Means the following are useful tips.

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Cautions use the following conventions:

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Caution Means reader be careful. Cautions alert you to actions or conditions that could result in equipment damage or loss of data.

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Warnings use the following conventions:

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Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

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Data Formats

As you configure and manage the system, enter data in the following formats unless the instructions indicate otherwise:

Type of Data	Format
IP Addresses	IP addresses use 4-byte dotted decimal notation (for example, 192.168.12.34); as the example indicates, you can omit leading zeros in a byte position.
Subnet Masks and Wildcard Masks	Subnet masks use 4-byte dotted decimal notation (for example, 255.255.255.0). Wildcard masks use the same notation (for example, 0.0.0.255); as the example illustrates, you can omit leading zeros in a byte position.
MAC Addresses	MAC addresses use 6-byte hexadecimal notation (for example, 00.10.5A.1F.4F.07).
Hostnames	Hostnames use legitimate network hostname or end-system name notation (for example, VPN01). Spaces are not allowed. A hostname must uniquely identify a specific system on a network.
Text Strings	Text strings use upper- and lower-case alphanumeric characters. Most text strings are case-sensitive (for example, simon and Simon represent different usernames).
Filenames	Filenames on the VPN Concentrator follow the DOS 8.3 naming convention: a maximum of eight characters for the name, plus a maximum of three characters for an extension. For example, LOG00007.TXT is a legitimate filename. The VPN Concentrator always stores filenames in uppercase.
Port Numbers	Port numbers use decimal numbers from 0 to 65535. No commas or spaces are permitted in a number.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html