FAQs and Troubleshooting Guide for Cisco Security Manager 3.x
Index

Table Of Contents

A - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAA

accounting not implemented on SSL VPN 1-8

discovered configuration not displayed 6-5

discovering servers with server-private command 6-5

method lists partially discovered 6-5

name changes when discovering policies 6-14

name changes when discovering rules 6-9

removing aaa new-model command 1-7

access control lists (ACLs)

creating during IOS IPS configuration 10-4

deployment errors on FWSMs 9-6

handling names during discovery 6-3

name changes during discovery 6-9

names preserved during discovery 6-6

naming conventions 6-6

resolving naming conflicts 6-7

using ACL manager 9-5

access rules

cannot save combined rules 8-3

address pools

deployment failure 1-7

on same subnet as interface 1-8

overriding in connection profiles 1-7

ADSL policies

unable to deploy 7-4

ASA 7.1

deployment failure with auto-signon command 1-7

AUS

ASA deployment failure 1-7

auto-signon

ASA deployment failure with AUS 1-7

Auto Update Server (AUS)

deploying to devices 9-9

discovering policies 6-2

failure during deployment 9-15

C

Catalyst 6500/7600 devices

adding 6503-E devices 11-1

discovering failover pairs 11-2

discovering policies on security contexts 6-4

IDSM support 11-2

interface deployment failure 11-2

internal VLAN deployment failure 11-3

migrating to 3.1.x 11-2

performing rollback 11-3

supported modes 11-1

supported VACLs 11-1

troubleshooting 11-1

undefined VLANs 11-2

changes, out-of-band 9-4

Cisco Marketplace 1-viii

Cisco Networking Services (CNS)

debugging IOS device 5-12

debugging PIX device 5-12

deploying to devices 9-11

deployment failures to PIX device 5-12

device id not connected error 5-11

device name does not exist error 5-11

discovery failure for IOS device 5-13

event mode router does not appear 5-13

first deployment to PIX fails 5-12

InvalidParameterException error 5-11

troubleshooting device setup 5-11

Cisco Press 1-viii

Cisco Product Quick Reference Guide, obtaining 1-viii

Cisco product security

PSIRT 1-viii

vulnerability policy portal 1-viii

Cisco Secure ACS (ACS)

adding multihomed devices 3-4

authentication fails 3-1

changes not appearing in Security Manager 3-3

DCR error when adding devices 3-2

devices not appearing in Security Manager 3-3

effect on policy discovery 6-3

read-only access for system administrators 3-2

restoring access 3-4

updating device credentials in Security Manager 3-4

using multiple versions of Security Manager 3-1

working after ACS becomes unreachable 3-3

Cisco Security Agent

already installed on server 4-1, 11-2

co-existing with IPS systems 4-2

error message in event log 4-2

frequently asked questions 4-1

reinstalling bundled version 4-1

client installation

troubleshooting 2-5

client log files

locating 2-2

CNS

lists applied to wrong SSL VPN context 1-8

combining rules

cannot save changes 8-3

configuration ownership 9-4

configuration rollback

cannot connect to a Cisco IOS router after 5-1

performing reload 9-14

configure replace command 9-14

connection profiles

sharing among multiple ASAs 1-7

console port

name changes during discovery 6-15

D

daylight saving time

and certificate error

during discovery 5-9

DCR

adding 12.1 and 12.2 routers 5-9

deleting

referenced interfaces 7-2

deployment

ADSL deployment failures 7-4

Catalyst interface settings 11-2

Catalyst internal VLANs 11-3

changing default deployment methods 9-6

determining method to use 9-3

devices with same IP 5-10

duplicate SSL VPN gateway failure 1-7

errors with ACLs 9-6

failure due to overlapping pools 1-7

failure due to pools not on interface subnet 1-8

failures with AUS-managed devices 9-15

failure when modifying WINS master server 1-8

failure when port forwarding list removed 1-7

fixing an OS version mismatch 9-4

ignoring errors 9-7

IOS errors 9-6

IOS IPS 10-4

layer 2 interfaces 7-2

maximum number of devices 9-6

mixing methods 9-14

performing immediately after discovery 6-3

PVC deployment failures 7-4

PVC IP protocol mappings 7-4

rolling back configurations 9-3

setting default directory 9-3

SSL handshake failure 9-15

understanding

effects of deploying to files 9-3

full vs. delta configurations 9-6

process 9-2

using a Cisco Networking Services (CNS) server 9-11

using an Auto Update Server (AUS) 9-9

using a Token Management Server (TMS) 9-8

device communication

loss of contact due to NAT 7-3

routers without K8/K9 crypto image 5-1

device configuration

discovering commands 6-3

unable to configure 7-5

device management 9-4

changing image version 5-3

content and mode changes 5-6

hardware model changes 5-7

image version changes affecting feature set 5-4

image version changes not affecting feature set 5-3

simultaneous operations on device 5-10

device response

to appear as an error message 5-2

devices

DCR error when adding 3-2

updating credentials from ACS 3-4

DHCP

traffic blocked 7-5

diagnostic information

generating 1-1

dialers

name changes during discovery 6-13

discovery

Catalyst failover pairs 11-2

devices with same IP 5-10

invalid certificate error 5-9

security certificate error 5-9

discovery task

frequently asked questions 6-2

DNS

configuring for SSL VPN 1-6

documentation

on Cisco.com 1-viii

ordering 1-viii

documentation feedback, sending to Cisco 1-viii

E

errors

deployment 9-6

event log

CSA error message 4-2

F

FAQ

Catalyst 6500/7600 devices 11-1

policy discovery

AAA configuration not displayed 6-5

AAA method lists partially discovered 6-5

AAA servers and server-private command 6-5

deploying after discovering VPN and router policies 6-3

determining results 6-2

device hostnames 6-5

discovering configuration commands 6-3

discovering with AUS 6-2

discovery and ACS 6-3

FWSM and Catalyst security contexts 6-4

how it works 6-2

importing from VMS 2.x 6-5

naming ACLs and object groups 6-3

PIX/ASA security contexts 6-4

redeploying after discovery 6-3

rediscovering existing policies 6-3

unable to submit changes 6-4

using existing policies and objects 6-4

viewing discovered policies 6-2

viewing undiscovered policies 6-2

when to perform 6-2

firewall services

cli for authentication proxy 8-2

configuring management IP of security contexts 8-3

dropped GTP map commands 8-2

hit count 8-1

standard ACLs 8-2

losing connection to a device 8-1

negating addresses within a range 8-3

removal of bound ACEs 8-2

unable to deploy using BGP 8-2

validation error on transparent rules 8-2

Firewall Services Module (FWSM)

deployment error 9-6

discovering policies on security contexts 6-4

G

gateways

sharing address and port 1-7

group-policy

removing SSL VPN definitions 1-8

H

hostnames

effect on policy discovery 6-5

HTTP

name changes during discovery 6-14

HTTPS mode

determining 2-2

I

IDSM

support limitations 11-2

ignore error message

configure Security Manager to 5-2

inspection rules

name changes during discovery 6-10

installation

troubleshooting 2-5

IOS 12.1 and 12.2

configuring in Security Manager 7-1

IOS 12.4(11)T

address pool deployment failure 1-8

CNS problem with SSL VPN contexts 1-8

IOS 12.4(9)T

AAA accounting failure 1-8

port forwarding list deployment failure 1-7

WINS master server deployment failure 1-8

IP mappings

unable to deploy 7-4

IPS

adding and managing sensors 10-1

co-existing with CSA 4-2

creating ACLs 10-4

deploying 10-4

importing 5.0 sensors 10-2

performing updates 10-2

provisioning trusted hosts 10-4

retrieving signature updates 10-2

signature updates 10-4

updating IOS IPS crypto configurations 10-4

L

line access

name changes during discovery 6-15

M

max-webvpn-session-limit

cannot be imported 1-6

N

NAC

deployment fails 7-7

name changes during discovery 6-16

posture validation not occurring 7-7

NAT

discovering rules with route maps 7-3

name changes during discovery 6-11

VPN traffic sent unencrypted 7-3

Networking Professionals Connection 1-viii

O

object-groups

name changes during discovery 6-8

objects

using existing objects during discovery 6-4

online help

loading 2-4

preserving search results 2-5

OS version mismatch

fixing 9-4

out-of-band changes

resolving 9-4

P

passwords

encrypted passwords on routers 7-2

peer support, Networking Professionals Connection 1-viii

PIX/ASA devices

discovering policies on security contexts 6-4

discovering policies when using AUS 6-2

PIX object groups

handling names during discovery 6-3

policies

policy discovery FAQ 6-2

rediscovery and current assignments 6-3

using existing policies during discovery 6-4

policy discovery

AAA commands not displayed in AAA policy 6-5

AAA method lists partially discovered 6-5

AAA servers and server-private command 6-5

adding routers running 12.1 or 12.2 5-9

deploying after discovering VPN and router policies 6-3

determining results 6-2

device hostnames 6-5

discovering configuration commands 6-3

discovering with AUS 6-2

discovery and ACS 6-3

frequently asked questions 6-2

FWSM and Catalyst security contexts 6-4

how it works 6-2

importing from VMS 2.x 6-5

naming ACLs and object groups 6-3

NAT rules with route maps 7-3

PIX/ASA security contexts 6-4

preserving ACL names 6-6

redeploying after discovery 6-3

rediscovering existing policies 6-3

resource names changed during discovery 6-8

unable to submit changes 6-4

undiscovered VPN features 6-5

using existing policies and objects 6-4

viewing discovered policies 6-2

viewing undiscovered policies 6-2

when to perform 6-2

while deploying to device 6-5

port forwarding list

applied to wrong SSL VPN context 1-8

deployment failure when removed 1-7

PPP

name changes during discovery 6-13

proxy-bypass interfaces

configured for SSL VPN 1-7

PSIRT 1-viii

publications, obtaining additional 1-viii

PVC policies

unable to deploy 7-4

Q

quality of service (QoS)

name changes during discovery 6-17

R

reload

after configuration rollback 9-14

resources

AAA name changes 6-9

AAA policy name changes 6-14

ACL name changes 6-9

dialer name changes 6-13

dynamic NAT name changes 6-11

HTTP name changes 6-14

inspection rule name changes 6-10

line access name changes 6-15

NAC name changes 6-16

names changed during discovery 6-8

object-group name changes 6-8

PPP name changes 6-13

QoS name changes 6-17

service policy rule name changes 6-12

transparent rule name changes 6-10

rollback 9-3

Catalyst 6500/7600 devices 11-3

performing when deploying to file 9-14

router platform

policy troubleshooting 7-1

device access policies 7-4

device interface policies 7-2

DHCP policies 7-5

DSL policies 7-3

NAC policies 7-6

NAT policies 7-2

PVC policies 7-4

SDP policies 7-5

SNMP policies 7-6

static routing policies 7-7

routers

configuring routers with 12.1 or 12.2 7-1

managing encrypted passwords 7-2

S

security

advisories 1-viii

incidents, obtaining assistance 1-viii

news from Cisco

registering to receive 1-viii

RSS feed URL 1-viii

notices 1-viii

PSIRT 1-viii

vulnerabilities, reporting 1-viii

Security Agent installation

troubleshooting 2-5

security certificate

invalid during discovery 5-9

validity period

and time setting on Security Manager 5-9

security context

configuring management IP 8-3

security contexts

deleting config file 5-10

discovering policies on FWSM and Catalyst devices 6-4

discovering policies on PIX/ASA devices 6-4

Security Manager 3.0.1

adding and managing IPS sensors 10-1

Security Manager client

cleaning server list in Login window 2-1

determining HTTPS mode 2-2

entering server names after installation 2-2

frequently asked questions 2-1

installing on same machine as server 2-1

loading online help 2-4

locating client logs 2-2

reinstalling 2-4

removing locks of another user 2-4

resetting password 2-2

resolving version mismatch 2-2

running in dual-screen mode 2-3

using HTTP 2-3

Security Manager database

corrupted 1-2

troubleshooting 1-2

Security Manager Diagnostics utility

accessing 1-1

Security Manager server

collecting troubleshooting information 1-1

database issues 1-2

installation 1-4

restoring database from files 1-3

restricting access 1-3

unable to launch 1-3

service policy rules

name changes during discovery 6-12

service requests

submitting 1-viii

services

creating groups from nameless services 8-3

signatures

managing updates 10-4

retrieving updates 10-2

SNMP

removing traps unintentionally 7-6

traps not being sent 7-6

SSL

handshake failure during deployment 9-15

SSL VPN

AAA accounting not implemented 1-8

address pools on interface subnet 1-8

ASA deployment failure with AUS failure 1-7

cannot import license information 1-6

detecting overlapping pools 1-7

limitations 1-6

limitations due to OS defects 1-7

lists applied to wrong context 1-8

modifying WINS master server 1-8

need for DNS 1-6

removing aaa new-model command 1-7

removing group policies from PIX/ASAs 1-8

removing port forwarding list 1-7

sharing connection profiles on ASAs 1-7

sharing gateway addresses 1-7

use of proxy-bypass interfaces 1-7

using interface roles 1-7

static routing

deployment fails after upgrade 7-7

floating route not inserted 7-7

summertime

and certificate error

during discovery 5-9

support

Networking Professionals Connection 1-viii

obtaining from Cisco 1-viii

T

technical support (TAC)

obtaining 1-viii

URL for service requests 1-viii

time setting

on Security Manager

certificate error 5-9

certificate validity period 5-9

lagging behind device 5-9

timezone settings

and certificate error 5-9

on device 5-9

on Security Manager 5-9

Token Management Server (TMS) 9-8

deploying to 9-8

training, obtaining 1-viii

transparent rules

name changes during discovery 6-10

troubleshooting information

generating 1-1

trusted hosts

provisioning 10-4

U

URL list

applied to wrong SSL VPN context 1-8

V

version mismatch, resolving 2-2

VLAN ACLs (VACLs)

supported types 11-1

VLANs

referencing undefined 11-2

VPN

defining multiple CA servers 1-2

defining multiple spoke definitions 1-5

discovering after configuring 1-4

enabling/disabling VRF on Catalyst 6500/7600 1-4

loss of communication with spoke 1-2

PKI with AAA 1-2

SSL VPN limitations 1-6

SSL VPN limitations due to OS defects 1-7

traffic sent unencrypted 7-3

unconfigurable commands when Easy VPN enabled 1-5

undiscovered features 6-5

unneeded Easy VPN policies 1-3

updating routing processes 1-1

VPN/Security Management Suite (VMS)

importing policies from 6-5

vpn sessiondb

cannot be imported 1-6

VTY

name changes during discovery 6-15

W

WINS

modifying master server 1-8