Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V -

Index

A

adding

device groups (see under device groups, managing) 11-8

devices (see importing devices) 2-9

e-mail targets

for global nodifications 12-4

for service notifications 12-6

SNMP traps

for global notifications 12-4

for service notifications 12-6

Syslog targets

global notifications 12-5

service notifications 12-6

administering Performance Monitor 12-1

default page, selecting 12-14

event thresholds, working with 12-9

logs, working with 12-12

notifications, working with 12-1

global settings, configuring 12-3

service settings, configuring 12-5

system parameters, working with 12-11

aggregated data, settings for deleting 12-11

approver user role 3-3

AVVID, and the SAFE blueprint 2-1

B

bandwidth

consumption graphs 4-4

utilization graphs 5-5

best practices

SAFE blueprint 2-1

C

categories

for events 3-11

failure 3-11

performance 3-11

for reports 10-1

failure 10-1

performance 10-1

throughput 10-1

usage 10-1

cautions

regarding

deleting targets for global notification 12-5

e-mail job scheduling 10-11

importing devices using a CSV file 2-10

security, and CSV import files 2-10

VPN concentrators, and clusters 5-3

checklists

server

enhancing performance 2-1

Cisco AVVID, and the SAFE blueprint 2-1

Cisco Catalyst 6500 Series switches

low performance in SSL modules, and 9-2

Cisco Marketplace i-x

Cisco Press i-x

Cisco Product Quick Reference Guide, obtaining i-x

Cisco product security

vulnerability policy portal i-x

Cisco SAFE Blueprint 2-1

CiscoWorks

CiscoWorks CommonServices, integrating Performance Monitor with 1-5

CiscoWorks Server

desktop, logging into 3-1

roles, mapping to Performance Monitor permissions 3-2

cluster RAS data, isolating and viewing 5-2

cluster RAS device data, isolating and viewing

details for a device, viewing 5-5

device crypto accelerator card data, viewing 5-8

device crypto activity, monitoring 5-7

device failures, monitoring 5-7

interface status for a single device 5-8

usage and activity, monitoring 5-6

cluster RAS users, working with 5-9

identifying top 10 users

of a device 5-10

of a RAS cluster 5-11

common services (see under CiscoWorks) 3-1

community strings

adding devices, and 2-9

concepts

content switching 8-1

critical problems 1-3

dashboard 1-3

event browser 1-3

events 1-3

firewall services 7-1

graphs and tables 1-3

remote access VPN services 5-1

VPN3000 concentrators, and 5-1

site-to-site VPN 6-1

SSL services 9-1

user roles and permissions 3-2

approver 3-3

developer 3-3

export data 3-3

help desk 3-3

network administrator (capacity planner) 3-3

network operator 3-3

system administrator 3-3

connection failure graphs

top three remote access devices 4-3

top three site-to-site devices 4-3

connection graphs, top three firewall devices 4-4

console (see dashboard) 1-3

content-switching services, monitoring 8-1

collective modules 8-2

activity statistics, displaying 8-2

CSM usage, displaying 8-2

load balancing failure statistics, displaying 8-3

server and policy reject statistics, displaying 8-3

concepts in 8-1

CSM Services summary, working in 4-4

individual modules 8-3

interfaces table, displaying 8-5

module detail graphs, displaying and interpreting 8-3

real servers table, tisplaying 8-5

virtual servers table, displaying 8-4

service modules, purpose of 8-2

CPU usage

graphs

for firewall devices 7-3

for site-to-site devices 6-8

Critical Problems summary, working in 4-1

CSV (comma-separated value) file

importing devices with 2-10

caution regarding 2-10

devices, selecting 2-10

import summary 2-10

D

dashboard, working with 1-3

default startup page, selecting 12-14

deleting

aggregated data 12-11

device groups 11-11

devices 11-7

targets

for global notification 12-5

for service notification 12-7

developer user role 3-3

device groups, managing 11-8

deleting 11-11

editing 11-10

naming guidelines for 11-9

user-defined, creating 11-8

devices

about 11-1

attributes, displaying 11-2

device monitoring, enabling or disabling 11-5

importing and adding 2-9

Importing Devices wizard 2-10

import method, selecting 2-10

managing 11-2

deleting 11-7

editing 11-3

validating 2-13

historical validation tasks, viewing 2-14

scheduling device validations 2-13

displaying

current network condition of

CSM load balancing services 4-4

firewall services 4-3

SSL load balancing services 4-5

VPN services 4-2

known critical problems in network 4-1

documentation

on Cisco.com i-x

ordering i-x

documentation feedback, sending to Cisco i-x

dropped packet graphs for site-to-site devices 6-8

E

editing

device groups 11-10

devices 11-3

targets

for global notification 12-5

for service notification 12-7

e-mail

jobs, and reporting 10-10

targets, adding

for global notifications 12-4

for service notifications 12-6

event

categories 3-11

failure 3-11

performance 3-11

thresholds, working with 12-9

export data user role 3-3

F

faults.log, description 12-13

FCAPS, and Performance Monitor 1-4

features of Performance Monitor

event management 1-2

historical reports 1-2

real-time monitoring 1-2

summary views 1-2

system parameter settings 1-2

firewall services, monitoring 7-1

concepts in 7-1

detail 7-2

connection statistics, displaying 7-4

current interface state, displaying 7-3

current state of blocks on firewall devices, displaying 7-3

summary graphs, interpreting 7-2

high-level overview, displaying 7-1

tables and pages useful in

Firewall Device Blocks Details table 7-3

Firewall Device Connections table 7-4

Firewall Device Interface Status table 7-3

Firewall Devices table 7-1

Firewall Services summary 4-3

summary graphs 7-2

G

getting started 3-1

CiscoWorks Server

desktop, logging in to 3-1

roles (see user roles and permissions) 3-2

Event Browsers 3-12

GUI 3-3

icons and symbols 3-5

understanding 3-3

Object Selector, using 3-10

Performance Monitor, starting 3-2

routers and switches, setting up 2-2

sequence of operations 3-15

tables 3-6

actions on tables 3-8

check boxes 3-8

common elements in 3-8

multipage tables 3-7

optional tasks in 3-9

rows and columns 3-6

user roles (see user roles and permissions) 3-2

wizards, using 3-10

H

help

(see also troubleshooting) A-1

help desk user role 3-3

I

importing devices 2-9

Importing Devices wizard, working with 2-10

import method, selecting 2-10

CSV files, importing with 2-10

manually 2-11

inbound

connection failure graphs for site-to-site devices 6-8

interface

error graphs

for firewall devices 7-3

top three errors 4-4

J

job.log, description 12-13

L

load balancing

services (see content-switching services) 8-1

log files

descriptions

faults.log 12-13

job.log 12-13

mcpui.log 12-13

polling.log 12-13

validation.log 12-13

working with 12-12

M

manually importing devices

device types and addresses 2-11

import summary 2-12

SNMP community and credentials 2-11

MCP process maintenance 3-14

mcpui.log, description 12-13

memory usage

graphs

for firewall devices 7-3

for site-to-site devices 6-8

monitoring features, matrix of 1-5

N

naming guidelines for device groups 11-9

network administrator (capacity planner) user role 3-3

Networking Professionals Connection i-x

network operator user role 3-3

notifications

settings for, configuring 12-6

global 12-3

per service 12-5

working with 12-1

O

outbound

connection failure graphs for site-to-site devices 6-8

overview 1-1

basic concepts

critical problems 1-3

dashboard 1-3

event browser 1-3

events 1-3

graphs and tables 1-3

CiscoWorks CommonServices, integration with 1-5

FCAPS, and Performance Monitor 1-4

getting started (see getting started) 3-1

MCP process maintenance 3-14

monitoring features, matrix of 1-5

SNMP traps, receiving 2-17

what Performance Monitor is 1-1

SAFE strategy 2-1

P

packet drop

graphs of, remote access devices, displaying 5-4

packet drop, on site-to-site devices, graph for 6-8

peer support, Networking Professionals Connection i-x

polling.log, description 12-13

PSIRT i-x

publications, obtaining additional i-x

R

RAS cluster device data, isolating and viewing

detail 5-5

device crypto accelerator card data, viewing 5-8

device crypto activity, monitoring 5-7

device failures, monitoring 5-7

usage and activity, monitoring 5-6

tables and pages useful in

RAS Cluster Devices table 5-4

RAS Clusters table 5-2

RAS device data, isolating and viewing

status display, tabular format 5-8

tables and pages useful in 5-8

read community strings

adding devices, and 2-9

remote access VPN services, monitoring 5-1

cluster users, working with 5-9

details, displaying 5-9

top 10 users of a cluster, identifying 5-11

top 10 users of a device, identifying 5-10

RAS cluster device data, isolating and viewing 5-4

detail 5-5

remote access clusters, displaying 5-2

RAS cluster device details, working with 5-5

device crypto accelerator card data, displaying 5-8

device crypto activity, monitoring 5-7

device failures, monitoring 5-7

device usage and activity, monitoring 5-6

interface status data for a device, displaying 5-8

summary graphs, interpreting 5-5

viewing 5-5

reporting features, matrix 10-1

reports (see trend reports) 10-1

routers and switches, setting up 2-2

S

SAFE blueprint

AVVID, and 2-1

best practices, and 2-1

security

advisories i-x

incidents, obtaining assistance i-x

news from Cisco

registering to receive i-x

RSS feed URL i-x

notices i-x

PSIRT i-x

vulnerabilities, reporting i-x

service requests

submitting i-x

site-to-site devices, dropped packet graph for 6-8

site-to-site VPN services, monitoring

concepts in 6-1

details 6-7

device interfaces, displaying 6-9

summary graphs, interpreting 6-7

devices 6-4

crypto activity, monitoring 6-6

detail, viewing 6-4

device failures, monitoring 6-6

device usage and activity, monitoring 6-5

displaying all 6-3

tunnels 6-9

locating 6-10

top 10, displaying 6-9

SNMP (Simple Network Management Protocol)

trap target, adding

global notifications 12-4

service notifications 12-6

SNMP traps, receiving 2-17

SSL services, monitoring 9-1

all modules collectively 9-2

activity statistics, displaying 9-2

SSL statistics, working with 9-2

SSL usage, displaying 9-2

TCP connection statistics, working with 9-3

concepts in 9-1

individual modules 9-3

module detail graphs, displaying and interpreting 9-3

proxy errors, working with 9-5

proxy statistics 9-4

modules

low performance in, troubleshooting 9-2

purpose of 9-1

SSL Services summary, working in 4-5

tables and pages useful in 4-5

starting PerformanceMonitor 3-2

summaries, using 4-1

Critical Problems summary 4-1

CSM Services summary 4-4

Firewall Services summary 4-3

options (table) 4-1

Critical Problems 4-1

Event Browser 4-1

Firewall 4-1

Load Balancing 4-1

SSL 4-1

VPN 4-1

SSL Services summary 4-5

VPN Services summary 4-2

support

Networking Professionals Connection i-x

obtaining from Cisco i-x

Syslog target, adding

global notification 12-5

service notification 12-6

system administrator user role 3-3

system parameters, working with 12-11

T

target, editing

for global notifications 12-5

for service notifications 12-7

technical assistance

(see also troubleshooting) A-1

technical support (TAC)

obtaining i-x

URL for service requests i-x

throughput graphs

for remote access devices, displaying 5-5

throughput versus connection graphs for firewall devices 7-3

throughput versus tunnels graphs for site-to-site devices 6-8

top three

in RAS VPNs 4-3

in site-to-site VPNs 4-3

training, obtaining i-x

trend reports

categories for 10-1

failure 10-1

performance 10-1

throughput 10-1

usage 10-1

trend reports, using 10-1

configuring reports 10-6

e-mail jobs, working with 10-10

historical reports, understanding 10-7

RAS VPN user session reports, viewing 10-8

reporting options, understanding 10-1

failure report subcategories 10-2

generating reports 10-6

performance report subcategories 10-2

throughput report subcategories 10-4

usage report subcategories 10-5

top 10 site-to-site VPN tunnel reports, viewing 10-10

top 10 user reports, viewing 10-8

troubleshooting Performance Monitor A-1

SSL modules, low peformance in 9-2

troubleshooting your network A-1

tunnels

locating 6-10

top 10, displaying 6-9

tunnel count graphs, top three site-to-site devices 4-3

working with 6-9

U

user

roles and permissions 3-2

approver 3-3

CiscoWorks Server roles, mapping to Performance Monitor permissions 3-2

developer 3-3

export data 3-3

help desk 3-3

network administrator (capacity planner) 3-3

network operator 3-3

system administrator 3-3

session count graphs, top three remote access devices 4-3

V

validation.log, description 12-13

VPN 3000 concentrators, and remote access VPN services 5-1

VPN services, monitoring

remote access 5-1

cluster device details, displaying 5-5

cluster users, monitoring 5-9

concentrators providing services, displaying all 5-4

concepts in 5-1

remote access clusters, displaying 5-2

service status, displaying 4-2

site-to-site 6-1

concepts in 6-1

device details, displaying 6-7

devices, displaying all 6-3

device status, displaying 6-4

tunnels, working with 6-9