Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, 3.2 - About This Guide [Cisco Services Modules]

Table Of Contents

About This Guide

Document Objectives

Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

About This Guide

This preface describes who should read the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, how it is organized, and its document conventions. This preface includes the following sections:

•Document Objectives

•Audience

•Document Organization

•Document Conventions

•Related Documentation

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Document Objectives

This guide contains the commands available for use with the FWSM to protect your network from unauthorized use.

You can also configure and monitor the FWSM by using ASDM, a web-based GUI application. ASDM includes configuration wizards to guide you through some common configuration scenarios, and online Help for less common scenarios. For more information, see: http://www.cisco.com/univercd/cc/td/doc/product/netsec/secmgmt/asdm/index.htm.

Audience

This publication is for experienced network administrators who are responsible for managing network security, configuring firewalls, managing default and static routes, and managing TCP and UDP services. Use this guide with the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide.

Document Organization

This guide includes the following chapters:

•Chapter 1, "Using the Command-Line Interface," introduces you to the FWSM commands and access modes.

•Chapter 2, "aaa accounting command through accounting-server-group Commands," provides detailed descriptions of the aaa accounting through accounting-server-group commands.

•Chapter 3, "activation-key through auto-update timeout Commands," provides detailed descriptions of the activation-key through auto-update timeout commands.

•Chapter 4, "backup-servers through bridge-group Commands," provides detailed descriptions of the backup-servers through bridge-group commands.

•Chapter 5, "cache-time through clear capture Commands," provides detailed descriptions of the cache-time through clear capture commands

•Chapter 6, "clear configure through clear configure xlate-bypass Commands," provides detailed descriptons of the clear configure through clear configure virtual commands.

•Chapter 7, "clear console-output through clear xlate Commands," provides detailed descriptons of the clear console-output through clear xlate commands.

•Chapter 8, "client-access-rule through crl-configure Commands," provides detailed descriptons of the client-access-rule through crl-configure commands.

•Chapter 9, "crypto ca authenticate through crypto map set trustpoint Commands," provides detailed descriptons of the crypto ca authenticate through crypto map set trustpoint commands.

•Chapter 10, "debug aaa through debug sip Commands," provides detailed descriptons of the debug aaa through debug sip commands.

•Chapter 11, "default through drop Commands," provides detailed descriptons of the default through drop commands.

•Chapter 12, "email through ftp-map Commands," provides detailed descriptons of the email through ftp-map commands.

•Chapter 13, "gateway through hw-module module reset Commands," provides detailed descriptons of the gateway through http-map commands.

•Chapter 14, "icmp through ignore lsa mospf Commands," provides detailed descriptons of the icmp through ignore lsamospf commands.

•Chapter 15, "inspect ctiqbe through inspect xdmcp Commands," provides detailed descriptons of the inspect ctiqbe through inspect xdmcp commands.

•Chapter 16, "interface through issuer-name Commands," provides detailed descriptons of the interface through issuer-name commands.

•Chapter 17, "join-failover-group through kill Commands,"provides detailed descriptons of the join-failover-group through kill commands.

•Chapter 18, "ldap-base-dn through log-adj-changes Commands," provides detailed descriptons of the ldap-base-dn through log-adj-changes commands.

•Chapter 19, "logging asdm through logout Commands," provides detailed descriptons of the inspect ctiqbe through inspect xdmcp commands.

•Chapter 20, "mac-address-table aging-time through multicast-routing Commands,"provides detailed descriptons of the mac-address-table through multicast-routing commands.

•Chapter 21, "name through ospf transmit-delay Commands," provides detailed descriptons of the name through ospf transmit-delaycommands.

•Chapter 22, "pager through pwd Commands," provides detailed descriptons of the passwd through pwd commands.

•Chapter 23, "quit through router-id Commands," provides detailed descriptons of the queue-limit through router-id commands.

•Chapter 24, "same-security-traffic through show asdmsessions Commands," provides detailed descriptons of the same-security-traffic through show asdm sessions commands.

•Chapter 25, "show asp drop through show curpriv Commands," provides detailed descriptons of the show asp drop through show curpriv commands.

•Chapter 26, "show debug through show ipv6 traffic Commands," provides detailed descriptons of the show debug through show ipv6 traffic commands.

•Chapter 27, "show isakmp sa through show route Commands," provides detailed descriptons of the show isakmp sa through show route commands.

•Chapter 28, "show running-config through show running-config isakmp Commands," provides detailed descriptons of the show running-config through show running-config isakmp commands.

•Chapter 29, "show running-config logging through show running-config xlate-bypass Commands," provides detailed descriptons of the show running-config logging through show running-config vpn-sessionb commands.

•Chapter 30, "show service-policy through show xlate Commands," provides detailed descriptons of the show service-policy through show xlate commands.

•Chapter 31, "shun through sysopt uauth allow-http-cache Commands," provides detailed descriptons of the shun through sysopt unauth allow-http-cache commands.

•Chapter 32, "tcp-map through tunnel-limit Commands," provides detailed descriptons of the tcp-map through tunnel-limit commands.

•Chapter 33, "upgrade-mp through xlate-bypass Commands," provides detailed descriptons of the upgrade-mp through write terminal commands.

Document Conventions

The FWSM command syntax descriptions use the following conventions:

Command descriptions use these conventions:

•Braces ({ }) indicate a required choice.

•Square brackets ([ ]) indicate optional elements.

•Vertical bars ( | ) separate alternative, mutually exclusive elements.

•Boldface indicates commands and keywords that are entered literally as shown.

•Italics indicate arguments for which you supply values.

Examples use these conventions:

•Examples depict screen displays and the command line in screen font.

•Information you need to enter in examples is shown in boldface screen font.

•Variables for which you must supply a value are shown in italic screen font.

•Examples might include output from different platforms; for example, you might not recognize an interface type in an example because it is not available on your platform. Differences should be minor.

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.

For information on modes, prompts, and syntax, see Chapter 1, "Using the Command-Line Interface."

Related Documentation

For more information, refer to the following documentation:

•Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide

•Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Logging Configuration and System Log Messages

•Upgrading the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module to Release 3.1

•Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Release Notes

•Cisco ASDM Release Notes

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

•Report security vulnerabilities in Cisco products

•Obtain assistance with security incidents that involve Cisco products

•Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

•For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.

Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

	Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, 3.2
	About This Guide
Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, 3.2 About This Guide Using the Command Line Interface aaa accounting -- accounting-server-group activation-key -- auto-update timeout backup-servers -- bridge-group cache-time -- clear capture clear configure -- clear configure virtual clear conn -- clear xlate client-access-rule -- crl-configure crypto ca authenticate -- crypto map set trustpoint dcerpc-map -- debug xdmcp default -- drop email -- ftp-map gateway -- http-map icmp -- ignore lsa mospf inspect ctiqbe -- inspect xdmcp interface -- issuer-name join-failover-group -- kill ldap-base-dn -- log-adj-changes logging asdm -- logout mac-address-table aging-time -- multicast-routing name -- ospf transmit-delay pager -- pwd queue-limit -- router-id same-security-traffic -- show asdm sessions show asp drop -- show curpriv show debug -- show ipv6 traffic show isakmp sa -- show route show running-config -- show running-config isakmp show running-config logging -- show running-config vpn-sessiondb show service-policy -- show xlate shun -- sysopt uauth allow-http-cache telnet -- tunnel-limit upgrade-mp -- write terminal	Download this chapter About This Guide Download the complete book Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, 3.2 -- Whole Book PDF (PDF - 24 MB) Table Of Contents About This Guide Document Objectives Audience Document Organization Document Conventions Related Documentation Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Product Alerts and Field Notices Obtaining Technical Assistance Cisco Support Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information About This Guide This preface describes who should read the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference, how it is organized, and its document conventions. This preface includes the following sections: •Document Objectives •Audience •Document Organization •Document Conventions •Related Documentation •Obtaining Documentation •Documentation Feedback •Cisco Product Security Overview •Obtaining Technical Assistance •Obtaining Additional Publications and Information Document Objectives This guide contains the commands available for use with the FWSM to protect your network from unauthorized use. You can also configure and monitor the FWSM by using ASDM, a web-based GUI application. ASDM includes configuration wizards to guide you through some common configuration scenarios, and online Help for less common scenarios. For more information, see: http://www.cisco.com/univercd/cc/td/doc/product/netsec/secmgmt/asdm/index.htm. Audience This publication is for experienced network administrators who are responsible for managing network security, configuring firewalls, managing default and static routes, and managing TCP and UDP services. Use this guide with the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide. Document Organization This guide includes the following chapters: •Chapter 1, "Using the Command-Line Interface," introduces you to the FWSM commands and access modes. •Chapter 2, "aaa accounting command through accounting-server-group Commands," provides detailed descriptions of the aaa accounting through accounting-server-group commands. •Chapter 3, "activation-key through auto-update timeout Commands," provides detailed descriptions of the activation-key through auto-update timeout commands. •Chapter 4, "backup-servers through bridge-group Commands," provides detailed descriptions of the backup-servers through bridge-group commands. •Chapter 5, "cache-time through clear capture Commands," provides detailed descriptions of the cache-time through clear capture commands •Chapter 6, "clear configure through clear configure xlate-bypass Commands," provides detailed descriptons of the clear configure through clear configure virtual commands. •Chapter 7, "clear console-output through clear xlate Commands," provides detailed descriptons of the clear console-output through clear xlate commands. •Chapter 8, "client-access-rule through crl-configure Commands," provides detailed descriptons of the client-access-rule through crl-configure commands. •Chapter 9, "crypto ca authenticate through crypto map set trustpoint Commands," provides detailed descriptons of the crypto ca authenticate through crypto map set trustpoint commands. •Chapter 10, "debug aaa through debug sip Commands," provides detailed descriptons of the debug aaa through debug sip commands. •Chapter 11, "default through drop Commands," provides detailed descriptons of the default through drop commands. •Chapter 12, "email through ftp-map Commands," provides detailed descriptons of the email through ftp-map commands. •Chapter 13, "gateway through hw-module module reset Commands," provides detailed descriptons of the gateway through http-map commands. •Chapter 14, "icmp through ignore lsa mospf Commands," provides detailed descriptons of the icmp through ignore lsamospf commands. •Chapter 15, "inspect ctiqbe through inspect xdmcp Commands," provides detailed descriptons of the inspect ctiqbe through inspect xdmcp commands. •Chapter 16, "interface through issuer-name Commands," provides detailed descriptons of the interface through issuer-name commands. •Chapter 17, "join-failover-group through kill Commands,"provides detailed descriptons of the join-failover-group through kill commands. •Chapter 18, "ldap-base-dn through log-adj-changes Commands," provides detailed descriptons of the ldap-base-dn through log-adj-changes commands. •Chapter 19, "logging asdm through logout Commands," provides detailed descriptons of the inspect ctiqbe through inspect xdmcp commands. •Chapter 20, "mac-address-table aging-time through multicast-routing Commands,"provides detailed descriptons of the mac-address-table through multicast-routing commands. •Chapter 21, "name through ospf transmit-delay Commands," provides detailed descriptons of the name through ospf transmit-delaycommands. •Chapter 22, "pager through pwd Commands," provides detailed descriptons of the passwd through pwd commands. •Chapter 23, "quit through router-id Commands," provides detailed descriptons of the queue-limit through router-id commands. •Chapter 24, "same-security-traffic through show asdmsessions Commands," provides detailed descriptons of the same-security-traffic through show asdm sessions commands. •Chapter 25, "show asp drop through show curpriv Commands," provides detailed descriptons of the show asp drop through show curpriv commands. •Chapter 26, "show debug through show ipv6 traffic Commands," provides detailed descriptons of the show debug through show ipv6 traffic commands. •Chapter 27, "show isakmp sa through show route Commands," provides detailed descriptons of the show isakmp sa through show route commands. •Chapter 28, "show running-config through show running-config isakmp Commands," provides detailed descriptons of the show running-config through show running-config isakmp commands. •Chapter 29, "show running-config logging through show running-config xlate-bypass Commands," provides detailed descriptons of the show running-config logging through show running-config vpn-sessionb commands. •Chapter 30, "show service-policy through show xlate Commands," provides detailed descriptons of the show service-policy through show xlate commands. •Chapter 31, "shun through sysopt uauth allow-http-cache Commands," provides detailed descriptons of the shun through sysopt unauth allow-http-cache commands. •Chapter 32, "tcp-map through tunnel-limit Commands," provides detailed descriptons of the tcp-map through tunnel-limit commands. •Chapter 33, "upgrade-mp through xlate-bypass Commands," provides detailed descriptons of the upgrade-mp through write terminal commands. Document Conventions The FWSM command syntax descriptions use the following conventions: Command descriptions use these conventions: •Braces ({ }) indicate a required choice. •Square brackets ([ ]) indicate optional elements. •Vertical bars ( \| ) separate alternative, mutually exclusive elements. •Boldface indicates commands and keywords that are entered literally as shown. •Italics indicate arguments for which you supply values. Examples use these conventions: •Examples depict screen displays and the command line in screen font. •Information you need to enter in examples is shown in boldface `screen` font. •Variables for which you must supply a value are shown in italic screen font. •Examples might include output from different platforms; for example, you might not recognize an interface type in an example because it is not available on your platform. Differences should be minor. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual. For information on modes, prompts, and syntax, see Chapter 1, "Using the Command-Line Interface." Related Documentation For more information, refer to the following documentation: •Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide •Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Logging Configuration and System Log Messages •Upgrading the Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module to Release 3.1 •Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Release Notes •Cisco ASDM Release Notes Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL: http://www.cisco.com/univercd/home/home.htm The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore Ordering Documentation You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore If you do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html From this site, you will find information about how to do the following: •Report security vulnerabilities in Cisco products •Obtain assistance with security incidents that involve Cisco products •Register to receive security information from Cisco A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.com/go/psirt To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: •For emergencies only — security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies. •For nonemergencies — psirt@cisco.com In an emergency, you can also reach PSIRT by telephone: •1 877 228-7302 •1 408 525-6532 Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x. Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html The link on this page has the current PGP key ID in use. If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material. Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information. To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Support Website The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL: http://www.cisco.com/en/US/support/index.html Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Tip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5. To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button. To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553 2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. •The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL: http://www.cisco.com/offer/subscribe •The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: http://www.cisco.com/go/guide •Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/ •Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com •Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj •Networking products offered by Cisco, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/US/products/index.html •Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL: http://www.cisco.com/discuss/networking •"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL: http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm •World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html
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