Installing Management Center for Cisco Security Agents 6.0
Preparing to Install

Table Of Contents

Preparing to Install

How the Cisco Security Agent Works

Cisco Security Agent Overview

About CSA MC

Before Proceeding

System Requirements

Environment Requirements

DNS and WINS Environments

Browser Requirements

Time and Date Requirements

Port Availability

Windows Cluster Support

Adobe Reader

Internationalization and Localization Support

Localization Support for Cisco Security Agents

Internationalization Support Tables

Verifying Language Tokens

Scalable Deployments

Hardware Sizing

Software Considerations

Configuration Recommendations for Scalability

Factors in Network Sizing

Factors in Database Sizing


Preparing to Install


How the Cisco Security Agent Works

The Cisco Security Agent provides distributed security to your enterprise by deploying agents that defend against the proliferation of attacks across networks and systems. These agents operate using a set of rules provided by the Management Center for Cisco Security Agents and selectively assigned to each client node on your network by the network administrator.

This section includes the following topics.

Cisco Security Agent Overview

About CSA MC

Before Proceeding

System Requirements

Environment Requirements

DNS and WINS Environments

Browser Requirements

Time and Date Requirements

Port Availability

Windows Cluster Support

Adobe Reader

Internationalization and Localization Support

Internationalization Support Tables

Verifying Language Tokens

Scalable Deployments

Hardware Sizing

Software Considerations

Configuration Recommendations for Scalability

Factors in Network Sizing

Factors in Database Sizing

Cisco Security Agent Overview

Cisco Security Agent contains two components:

The Management Center for Cisco Security Agents (CSA MC) — installs on a secured server and includes a web server, a configuration database, and a web-based user interface.

The Cisco Security Agent (the agent) — installs on desktops and servers across your enterprise and enforces security policies on those systems.

Administrators configure security policies on CSA MC using the web-based interface. They distribute these policies to agents installed on end user systems and servers. Policies can allow or deny specific system actions. The agents check policies before allowing applications access to system resources.

Figure 1-1 Product Deployment

About CSA MC

The CSA MC user interface installs as part of the overall Cisco Security Agent solution installation. It is through a web-based interface that all security policies are configured and distributed to agents. CSA MC provides monitoring and reporting tools, letting you generate reports with varying views of your network enterprise health and status. Providing this web-based user interface allows an administrator to access CSA MC from any machine running a web browser. See Using Management Center for Cisco Security Agent 6.0 for further details.

Figure 1-2 CSA MC, Home Page

Before Proceeding

Before installing CSA MC software, refer to the Release Notes for up-to-date information. Not doing so can result in the misconfiguration of your system.

Make sure that your system is compatible with the Cisco product you are installing and that it has the appropriate software installed.

Read through the following information before installing the CSA MC software.

System Requirements


Note The acronym CSA MC is used to represent the Management Center for Cisco Security Agents.


Table 1-1 shows the minimum CSA MC server requirements for Windows 2003 systems. These requirements are sufficient if you are running a pilot of the product or for deployments up to 1,000 agents. If you are planning to deploy CSA MC with more than 1,000 agents, these requirements are insufficient. See Scalable Deployments for more detailed system requirements.

Table 1-1 Minimum Server Requirements

System Component
Requirement

Hardware

IBM PC-compatible computer

Color monitor with video card capable of 16-bit

Processor

1 GHz or faster Pentium processor

Operating System

Windows 2003 R2 Standard or Enterprise Editions, Service Pack 0, 1, or 2

Note To run terminal services on the CSA MC system, you must edit the MC policy.

File System

NTFS

Memory

1 GB minimum memory

Virtual Memory

2 GB virtual memory

Hard Drive Space

9 GB minimum available disk drive space


The minimum recommended screen resolution for viewing the CSA MC UI is 1024x768. For optimal viewing of the CSA MC UI, you should set your display to a resolution of 1280x600 or higher.

On a system where CSA MC has never been installed, the CSA MC setup program first installs Microsoft SQL Server Express and the required .NET environment. If the CSA MC installation detects any other database type attached to an existing installation of Microsoft SQL Server Express, the installation will abort. This database configuration is not supported.

If you are planning to deploy no more than 1,000 agents, the shipped version of Microsoft SQL Server Express should be adequate. For a larger deployment, you also have the option of installing Microsoft SQL Server 2005 or Microsoft SQL Server 2000 instead of using the Microsoft SQL Server Express database that is provided. Note that of you are using SQL Server 2005 or 2000, it must be licensed separately and it must be installed on the system before you begin the CSA MC installation. See Chapter 2, "Installing the Management Center for Cisco Security Agents" for details.

We also recommend that you format the disk to which you are installing CSA MC as NTFS. FAT32 limits all file sizes to 4 GB.

To run the Cisco Security Agent on Windows servers and desktop systems, the requirements are as follows:

Table 1-2 Agent Requirements (Windows)

System Component
Requirement

Processor

Intel Pentium 200 MHz or higher

Note Up to eight physical processors are supported.

Operating Systems

Windows Vista Business and Enterprise editions with service pack 0 or 1.

Windows Server 2003 (Standard, Enterprise, Web, or Small Business Editions) Service Pack 0, 1, or 2

Windows XP (Professional, Tablet PC Edition 2005, or Home Edition) Service Pack 0, 1, 2, or 3.

Windows 2000 (Professional, Server or Advanced Server) with Service Pack 0, 1, 2, 3, or 4

Note Citrix Metaframe and Citrix XP are supported. Terminal Services are supported on Windows 2003, Windows XP, and Windows 2000.

Supported language versions are as follows:

For Windows 2003, XP, and 2000, all language versions, except Arabic and Hebrew, are supported.

Memory

256 MB minimum—all supported Windows 2003, Windows XP, and Windows 2000 platforms

512 MB minimum—for Windows Vista.

Hard Drive Space

60 MB or higher

Note This includes program and data.

Network

Ethernet

Note Maximum of 64 IP addresses supported on a system.


To run the Cisco Security Agent on your Solaris server systems, the requirements are as follows:

Table 1-3 Agent Requirements (Solaris)

System Component
Requirement

Processor

UltraSPARC 400 MHz or higher

Note Uni-processor, dual processor, and quad processor systems are supported.

Operating Systems

Solaris 9, 64 bit, patch version 111712-11 or higher installed.

Solaris 8, 64 bit 12/02 Edition or higher (This corresponds to kernel Generic_108528-18 or higher.)

Note If you have the minimal Sun Solaris 8 installation (Core group) on the system to which you are installing the agent, the Solaris machine will be missing certain libraries and utilities the agent requires. Before you install the agent, you must install the "SUNWlibCx" library which can be found on the Solaris 8 Software disc (1 of 2) in the /Solaris_8/Product directory. Install using the pkgadd -d . SUNWlibCx command.

Memory

256 MB minimum

Hard Drive Space

50 MB or higher

Note This includes program and data.

Network

Ethernet

Note Maximum of 64 IP addresses supported on a system.



Caution On Solaris systems running Cisco Security Agents, if you add a new type of Ethernet interface to the system, you must reboot that system twice for the agent to detect it and apply rules to it accordingly.

To run the Cisco Security Agent on your Linux systems, the requirements are as follows:

Table 1-4 Agent Requirements (Linux)

System Component
Requirement

Processor

500 MHz or faster x86 processor (32 bits only)

Note Uni-processor, dual processor, and quad processor systems are supported.

Operating Systems

RedHat Enterprise Linux 4.0 WS, ES, or AS

RedHat Enterprise Linux 3.0 WS, ES, or AS

Memory

256 MB minimum

Hard Drive Space

50 MB or higher

Note This includes program and data.

Network

Ethernet

Note Maximum of 64 IP addresses supported on a system.



Note Agent systems must be able to communicate with CSA MC over HTTPS.



Note The Cisco Security Agent uses approximately 30 MB of memory. This applies to agents running on all supported Windows and UNIX platforms.



Caution When upgrading or changing operating systems, uninstall the agent first. When the new operating system is in place, you can install a new agent kit. Because the agent installation examines the operating system at install time and copies components accordingly, existing agent components may not be compatible with operating system changes.

Environment Requirements

The following are recommendations for a secure setup and deployment of CSA MC.

The system on which you are installing the CSA MC software should be placed in a physically secure, locked down location with restricted access.

Do not install any software on the CSA MC system that is not required by the product itself.

You must have administrator privileges on the system in question to perform the installation.

The CSA MC system must have a static IP address or a fixed DHCP address.

DNS and WINS Environments

For agents and browsers to successfully communicate with CSA MC, the CSA MC machine name must be resolvable through DNS (Domain Name Service) or WINS (Windows Internet Naming Service).

Browser Requirements

You use a web browser to access CSA MC either locally or from a remote system. Browser requirements are as follows:

Internet Explorer:

Version 6.0 or later

You must have cookies enabled. This means using a maximum setting of "medium" as your Internet security setting. Locate this feature from the following menu, Tools>Internet Options. Click the Security tab.

Pop-up blocking must be disabled.

JavaScript must be enabled.

If you are using Internet Explorer Version 6.0 SP1 or higher, your CSA MC FQDN cannot contain non-alphanumeric characters other than '-' and '.' . For example, if the server system name contains an underscore "_", CSA MC will not work properly.

FireFox:

Version 1.5.0.x or higher

You must have cookies enabled. Locate this feature from the following menu, Tools>Options>Privacy>Cookies.

Pop-up blocking must be disabled.

JavaScript must be enabled.

Time and Date Requirements

Before you install CSA MC, make sure that the system on which you plan install the software has the correct and current time, date, and time zone settings. If these settings are not current, you will encounter MC/agent certificate issues.

Port Availability

CSA MC acts as a web server and requires that no other web server software is running on the CSA MC system. Having multiple web servers running on the same system causes port conflicts.


Caution By default, Windows 2003 has the World Wide Web Publishing service running. If the CSA MC installation detects this service running, the CSA MC installation will disable all Web publishing services in order for its own installation to proceed.

Windows Cluster Support

Cisco Security Agent supports Network Load Balancing and Server Cluster for Windows 2003 and 2000 Server platforms. Cluster support may require certain network permissions to operate. As with other network services, your CSA MC policies must account for these network permissions. (Component Load Balancing, and Solaris and Linux Clusters are not officially supported in this release.)

Adobe Reader

Reports generated on the CSA MC can be created in PDF format. We recommend that you use the most recent version of Adobe Reader to view the reports.

Internationalization and Localization Support

This section describes the localization of Cisco Security Agent on various Windows operating systems and the compatibility of Cisco Security Agent with various Windows operating systems running in different languages.

Localization Support for Cisco Security Agents

All Cisco Security Agent kits contain localized support for English, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish, Polish, Brazilian Portuguese and Russian language native desktops and Multilingual User Interface (MUI) desktops. This support is automatic in each agent kit and no action is required by the administrator. The agent UI, events, and agent help system will appear in the language of the end user's native operating system language or MUI language desktop.

The localized languages above have been tested, and are supported on these operating systems:

Windows 2000 Professional, SP4

Windows XP Professional, SP3

Windows 2003 Server, SP3

Vista Enterprise, SP1

Internationalization Support Tables

The following tables detail the level of support for each localized version of Windows operating systems. Note that support for a localized operating system is different from having a localized agent. Support for a localized operating system means that Cisco Security Agent can run on that localized version of an operating system even though CSA is not presented in the same language as the localized operating system. In this case, the dialogs will appear in U.S. English.

The tables below define the operating system support, not agent language support.


Note For Multilingual User Interface (MUI) systems, installation screens, the CSA MC user interface, and dialog boxes can be displayed in any of the MUI languages we support: Chinese (Simplified), French, German, Italian, Japanese, Korean, Polish, Brazilian Portuguese, Spanish, or Russian.


Any Windows 2000, Windows XP, Windows 2003, or Windows Vista platforms/versions not mentioned in the tables below should be treated as not supported.

The following terms are used to describe the level of support:

Localized (L): Cisco Security Agent kits contain localized support for the languages identified. This support is automatic in each agent kit and no action is required by the administrator. The agent UI, events, and help system appear in the language of the end user's desktop.

Tested (T): The Cisco Security Agent was tested on these language platforms. Cisco Security Agent drivers are able to interpret the local characters in file paths and registry paths.

Supported (S): The English version interface of Cisco Security Agent is suitable to run on these language platforms. The localized characters are supported by all agent functions.

Not applicable (NA): Microsoft does not ship this combination

Not supported (NS): Not supported

Look at the entry for Chinese (Simplified) in Table 1-5. For Windows 2000 Professional with Service Pack 4, Cisco Security Agent has been localized (L) for Simplified Chinese, Cisco Security Agent has been tested (T) on the operating system, and Cisco Security Agent is supported (S) for use with the operating system.

Table 1-5 Windows 2000 Support

 
Professional, SP4
Server
Advanced Server

Arabic

NS

NA

NA

Chinese (Simplified)

Chinese (Simplified) (MUI)

L, T, S

L, S

L, S

Chinese (Traditional)

Chinese (Traditional) (MUI)

T, S

S

S

Czech

S

S

NA

Danish (Native OS)

Danish (MUI)

T, S

NA

NA

Dutch

S

S

NA

English (Canadian)

T, S

S

S

English (UK)

T, S

S

S

English (US)

L, T, S

L, S

L, S

Finnish

S

NA

NA

French

French (MUI)

L, T, S

L, S

L, S

French (Canadian)

French (Canadian) (MUI)

T, S

S

S

German

German (MUI)

L, T, S

L, S

L, S

Greek

S

NA

NA

Hebrew

Hebrew (MUI

T, S

NA

NA

Hungarian

S

S

NA

Italian

Italian (MUI)

L, T, S

L, S

NA

Japanese

Japanese (MUI)

L, T, S

L, S

L, S

Korean

Korean (MUI)

L, T, S

L, S

L, S

Norwegian

S

NA

NA

Polish

Polish (MUI)

L, T, S

L, S

NA

Portuguese (Brazilian)

Portuguese (Brazilian) (MUI)

L, T, S

L, S

NA

Russian

Russian (MUI)

L, T, S

L, S

NA

Spanish

Spanish (MUI)

L, T, S

L, S

L, S

Swedish

S

S

NA

Turkish

S

S

NA


Table 1-6 Windows XP Support

 
Professional, SP3
Home

Arabic

NS

NS

Chinese (Simplified)

Chinese (Simplified) (MUI)

L, T, S

L, S

Chinese (Traditional)

Chinese (Traditional) (MUI)

T, S

S

Chinese (Hong Kong)

S

S

Czech

S

S

Danish

Danish (MUI)

T, S

S

Dutch

S

S

English (Canadian)

T, S

S

English (UK)

T, S

S

English (US)

L, T, S

L, S

Finnish

S

S

French

French (MUI)

L, T, S

L, S

French (Canadian)

French (Canadian) (MUI)

T, S

S

German

German (MUI)

L, T, S

L, S

Greek

S

S

Hebrew

Hebrew (MUI

T, S

NS

Hungarian

S

S

Italian

Italian (MUI)

L, T, S

L, S

Japanese

Japanese (MUI)

L, T, S

L, S

Korean

Korean (MUI)

L, T, S

L, S

Norwegian

S

S

Polish

Polish (MUI)

L, T, S

L, S

Portuguese (Brazilian)

Portuguese (Brazilian) (MUI)

L, T, S

L, S

Russian

Russian (MUI)

L, T, S

L, S

Spanish

Spanish (MUI)

L, T, S

L, S

Swedish

S

S

Turkish

S

S


Table 1-7 Windows 2003 Support

 
Standard, SP2
Web
Enterprise

Chinese (Simplified)

Chinese (Simplified) (MUI)

L, T, S

L, S

L, S

Chinese (Traditional)

Chinese (Traditional) (MUI)

T, S

S

S

Chinese (Hong Kong)

S

S

S

Czech

S

S

S

Danish

Danish (MUI)

T, S

S

S

Dutch

S

NA

NA

English (Canadian)

T, S

S

S

English (UK)

T, S

S

S

English (US)

L, T, S

L, S

L, S

French

French (MUI)

L, T, S

L, S

L, S

French (Canadian)

French (Canadian) (MUI)

T, S

S

S

German

German (MUI)

L, T, S

L, S

L, S

Hebrew (Native)

Hebrew (MUI

T, S

S

S

Hungarian

S

S

S

Italian

Italian (MUI)

L, T, S

L, S

L, S

Japanese

Japanese (MUI)

L, T, S

L, S

L, S

Korean

Korean (MUI)

L, T, S

L, S

L, S

Norwegian

S

S

S

Polish

Polish (MUI)

L, T, S

L, S

L, S

Portuguese (Brazilian)

Portuguese (Brazilian) (MUI)

L, T, S

L, S

L, S

Russian

Russian (MUI)

L, T, S

L, S

L, S

Spanish

Spanish (MUI)

L, T, S

L, S

L, S

Swedish

S

S

S

Turkish

S

S

S


Table 1-8 Windows Vista Support

 
Standard
Web
Enterprise, SP1

Chinese (Simplified)

Chinese (Simplified) (MUI)

L, S

L, S

L, T, S

Chinese (Traditional)

Chinese (Traditional) (MUI)

S

S

T, S

Chinese (Hong Kong)

S

S

S

Czech

S

S

S

Danish

Danish (MUI)

S

S

T, S

Dutch

S

NA

S

English (Canadian)

S

S

T, S

English (UK)

S

S

T, S

English (US)

S, L

S, L

L, T, S

French

French (MUI)

L, S

L, S

L, T, S

French (Canadian)

French (Canadian) (MUI)

S

S

T, S

German

German (MUI)

L, S

L, S

L, T, S

Hebrew

Hebrew (MUI

S

S

T, S

Hungarian

S

S

S

Italian

Italian (MUI)

L, S

L, S

L, T, S

Japanese

Japanese (MUI)

L, S

L, S

L, T, S

Korean

Korean (MUI)

L, S

L, S

L, T, S

Norwegian

S

S

S

Polish

Polish (MUI)

L, S

L, S

L, T, S

Portuguese (Brazilian)

Portuguese (Brazilian) (MUI)

L, S

L, S

L, T, S

Russian

Russian (MUI)

L, S

L, S

L, T, S

Spanish

Spanish (MUI)

L, S

L, S

L, T, S

Swedish

S

S

S

Turkish

S

S

S


On non-localized but tested and supported language platforms, the administrator is responsible for policy changes arising from directory naming variations between languages.

If the previous operating system tables do not indicate that CSA is localized (L) then the system administrator is responsible for checking to ensure that the tokens are in the language they expect and the directory path is the one they intend to protect.

Verifying Language Tokens

To determine if language tokens are correct, follow this procedure:


Step 1 Log on to CSA MC and switch to Advanced Mode.

Step 2 Move your mouse over Systems in the menu bar and select Hosts from the drop-down menu.

Step 3 Click the link to the host name using the language you want to verify.

Step 4 In the Host Status area, click the Detailed Status and Diagnostics link.

Step 5 Click the Diagnose button.

Look at the folder information in the Data area of the Diagnosis Data page. (See Figure 1-3.) These are the values of the directory tokens CSA needs for localization. Make sure that the folder paths are in the language you expect and that they protect the correct directory.

Figure 1-3 Diagnosis for Localized Host

Scalable Deployments

The Cisco Security Agent V6.0 release offers scaling of agents to 100,000 systems. To reach this deployment number, there are recommended multi-tiered CSA MC server system hardware, CPU, and memory requirements. Please refer to the following section.

Hardware Sizing

This section provides three server configuration examples and three hardware configuration examples. The server and hardware combinations will be charted in three tables providing information on how many agents can be deployed using each server and hardware configuration combination. This should give you an idea of how to configure CSA to scale up to a 100,000 agent deployment.

For the purpose of this guide, we will use three server configuration examples.

Server Configurations:

1. Single server

2. Two servers: one server for polling and configuration, one database server

3. Three servers: one server for polling, one server for configuration, one database server

We will use the following hardware configurations.

Hardware Configurations:

1. Single processor Pentium 4 (3Ghz+) with 2 GB RAM

2. Dual processor Xeon (2.5 Ghz+) with 4 GB RAM

3. Quad processor Xeon (2.5 Ghz+) with 8 GB RAM

4. Eight-Way Xeon (2.5 Ghz+) with 8 GB RAM

The following tables approximate the number of agents you could deploy with each server configuration installed on one of four hardware configurations provided.

Table 1-9 Server Configuration 1: Single Server

Hardware Configuration
Number of Agents

Hardware Configuration 1

2,500

Hardware Configuration 2

5,000

Hardware Configuration 3

10,000

Hardware Configuration 4

20,000


Table 1-10 Server Configuration 2: Two Servers

Hardware Configuration
Number of Agents
Hardware Configuration 1

7,500

Hardware Configuration 2

15,000

Hardware Configuration 3

30,000

Hardware Configuration 4

75,000


Table 1-11 Server Configuration 3: Three Servers

Hardware Configuration
Number of Agents
Hardware Configuration 1

10,000

Hardware Configuration 2

20,000

Hardware Configuration 3

50,000

Hardware Configuration 4

100,000


Software Considerations

CSA MC is only supported on Windows 2003 R2 Standard and Enterprise operating systems. Only Hardware Configurations 1 and 2 (referenced in previous tables) support Windows 2003 R2 Standard. Hardware Configuration 3 with 8GB RAM requires Windows 2003 R2 Enterprise to take advantage of the increased memory. Refer to the Microsoft web site product information section for details.

To support any deployment over 1,000 agents, you should use Microsoft SQL Server 2005 in lieu of Microsoft SQL Server Express. Only Hardware Configuration 1 supports Microsoft SQL Server 2005 Workgroup or Standard editions with their 4GB RAM limitation.


Note Your memory consumption needs should dictate your CSA MC operating system choice, i.e. Windows 2003 R2 Standard and Enterprise.


Configuration Recommendations for Scalability

If you intend to scale to a deployment of approximately 100,000 agents, there are some configuration recommendations you should consider.

Set Polling Interval

With 100,000 agents deployed across your enterprise, you want to ensure that no more than 20 agents are communicating with the MC approximately every second or so. Therefore, with a deployment of this size, it is recommended that you set the polling interval to 24 hours and enable polling hints.

Use Content Engines

For large deployments, it is highly recommended that you use content engines with transparent web caching. It makes sense to direct groups of agents to different content engines in large deployment scenarios. Content engines reduce the load on the MC by caching rule downloads and software updates.

Factors in Network Sizing

You can use the following data points for computing product network usage. The following numbers average tasks based on the upper limit of a 100,000 agent deployment.

Agent and Configuration Statistics

Number of agents: 100,000

Polling interval: 24 hours

Event retention: 60 days

Event updates: 3 per agent per day

Task Size Statistics

Hint message: 1 Kb

Poll size: 2 Kb

Event update size: 2.5 Kb

Policy update size: 35 Kb

Agent update size: 9,000 Kb

Tracker (Application Behavior Investigation) (Product only): 100 Kb

Tracker (Application Behavior Investigation) (Product and non-verbose network): 2,000 Kb

Tracker (Application Behavior Investigation) (Product and verbose network): 8,000 Kb

Tracker (Application Behavior Investigation)Agent Installation Statistics

Number of agents in Tracker (Product only) group: 1,000

Number of agents in Tracker (Product and non-verbose network) group: 100

Number of agents in Tracker (Product and verbose network) group: 10

Bandwidth Statistics

Downstream from CSA MC: 1333.33 Kb/sec, continuous

Upstream to CSA MC: 3600 Kb/sec, continuous

Policy update (downstream): 5833.33 Kb/sec, during update timeframe

Agent update (downstream): 2666666.67 Kb/sec, during update timeframe

As an example of how you could compute network load using the data points provided here, take 100,000 agents, each generating an average of 3 events per day, and multiply Event update size, by number of Event updates, by number of agents, per a time frame of your choosing and average out a network load.

Factors in Database Sizing

You can use the following data points for computing database sizing. The following numbers average table size based on the upper limit of a 100,000 agent deployment.

Event table size: 11,707.02 Mb

Formatted event table: 13,658.20 Mb

Other tables: 20,000 Mb

Total database size; 45,365.23 Mb