Table Of Contents
Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Unpacking, Moving, and Securing Guide
About the Cisco CRS-1 Carrier Routing System Line Card Chassis
Overview of Unpacking, Moving, and Securing the Chassis
Shipping Carton and Pallet Specifications
Shipping and Receiving Considerations
Installation Hazards Guideline
Preparing the Rack for Chassis Installation
Planning for Floor-Mounting Holes
Installing the Horizontal Mounting Rails in the Rack
Unpacking the Cisco CRS-1 4-Slot Line Card Chassis
Removing the Packaging from the Chassis
Moving the Cisco CRS-1 4-Slot Line Card Chassis to Its Permanent Location
Considerations Before Moving the Cisco CRS-1 4-Slot Line Card Chassis
Verifying the Installation Floor Plan
Moving the Chassis to the Installation Site
Removing the Pallet Chassis Support Brackets
Transferring the Chassis to a Lifting Device
Securing the Chassis in the Rack
Attaching the Rear Vertical Mounting Brackets
Removing the Rear Access Panels
Attaching the Rear Mounting Brackets to the Chassis
Securing the Rear Mounting Brackets to the Rack
When You Return Product Components
Cisco CRS-1 Documentation Information
Obtaining Documentation, Obtaining Support, and Security Guidelines
Obtaining Additional Publications and Information
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Cisco Product Identification Tool
Definitions of Service Request Severity
Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Unpacking, Moving, and Securing Guide
This guide provides instructions for unpacking the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis and its components, moving the chassis to its permanent location, and mounting and securing the chassis in a rack. The companion document to this guide is the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Site Planning Guide, which describes how to plan and prepare your site facilities for the installation of a Cisco CRS-1 4-slot line card chassis.
Contents
This document contains the following sections:
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About the Cisco CRS-1 Carrier Routing System Line Card Chassis
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About the Cisco CRS-1 Carrier Routing System Line Card Chassis
The introduction of the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis allows service providers to utilize the power and features of a Cisco CRS-1 chassis, but without the space and power requirements associated with the larger (16-slot and 8-slot) versions of the chassis. The Cisco CRS-1 4-slot line card chassis is a mechanical enclosure that contains four slots for modular services cards (MSCs) and associated physical layer interface modules (PLIMs), and four slots for the switch fabric.
The chassis is installed in a standard external rack and contains its own power and cooling systems. The chassis also contains route processor (RPs) cards that perform routing-protocol calculations. The RPs distribute forwarding tables to the modular services cards (MSCs), provide a control path to each MSC for system monitoring functions, and contain hard disks for system and error logging. RPs plug into two dedicated slots in the 4-slot line card chassis.
The Cisco CRS-1 4-slot line card chassis has four MSC slots, each with a capacity of 40 gigabits per second (Gbps) ingress and 40 Gbps egress, for a total routing capacity of 320 Gbps per chassis. The router is built around a scalable, distributed three-stage Benes switch fabric and a variety of data interfaces. The data interfaces are contained on physical layer interface modules (PLIMs) that are mated in the line card chassis to an associated MSC. MSCs, which are sometimes referred to as line cards, are cross-connected to each other through the switch fabric.
Overview of Unpacking, Moving, and Securing the Chassis
Table 1 provides an overview of the tasks required to get the Cisco CRS-1 4-Slot Line Card Chassis from the shipping bay to the installation location and mounted into its rack.
Table 1 Overview of Tasks to Unpack, Move, and Secure the Cisco CRS-1 4-Slot Chassis
Step 1
Move the rack into the location you wish to install the Cisco CRS-1 4-slot chassis (see the "Preparing the Rack for Chassis Installation" section).
Refer to the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Site Planning Guide for important information regarding site preparation.
Step 2
If desired, install the horizontal mounting rails to the rack (see the "Installing the Horizontal Mounting Rails in the Rack" section.
The horizontal mounting rails are an optional accessory (field replaceable unit); you must order them separately.
Step 3
Secure the rack to the floor (see the "Preparing the Rack for Chassis Installation" section).
Ensure that the rack is properly grounded in accordance with electrical grounding requirements.
Step 4
Use a fork lift or scissor lift to transport the 4-slot chassis from the loading dock to the staging area.
Step 5
In the staging area, remove the packaging from the chassis, leaving the chassis attached to the pallet (see the "Removing the Packaging from the Chassis" section).
For safety and stability, it is important to move the chassis while it is still mounted on the pallet.
Step 6
Move the chassis and pallet to the room in which it will be installed (see the "Moving the Cisco CRS-1 4-Slot Line Card Chassis to Its Permanent Location" section).
Make sure that there are no impediments to moving the chassis through the facility to its installation location. To ensure that the chassis has proper access to the installation location, see the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Site Planning Guide.
Step 7
Remove the support brackets that secure the chassis to the pallet (see the "Removing the Pallet Chassis Support Brackets" section).
Be sure to reinsert the screws removed from the chassis back into the chassis.
Step 8
Then transfer the chassis from the pallet to a scissor lift or other suitable lifting device (see the "Transferring the Chassis to a Lifting Device" section).
The scissor lift should have a lifting capacity exceeding 500 lb.
Caution
Step 9
Mount the chassis into the rack (see the "Securing the Chassis in the Rack" section).
Step 10
Secure the front of the chassis to the rack with the vertical mounting brackets.
There are 12 screws per side.
Step 11
Optional: Attach the rear vertical mounting brackets to the chassis (see the "Attaching the Rear Vertical Mounting Brackets" section).
The rear mounting bracket is not required to safely secure the Cisco 4-slot line card chassis in the rack. However, the Cisco CRS-1 4-slot line card chassis ships with rear mounting brackets so that customers may secure the rear of the chassis to a rack if they wish.
Step 12
Optional: Secure the rear of the chassis to the rack with the vertical mounting brackets (see the Securing the Rear Mounting Brackets to the Rack).
Step 13
Proceed with installing the Cisco CRS-1 4-slot line card chassis.
See the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Installation Guide.
Shipping Carton and Pallet Specifications
The Cisco CRS-1 4-slot line card chassis is shipped in a double-wall carton on a standard shipping pallet. The shipping package for the Cisco CRS-1 4-slot line card chassis is engineered to reduce the potential of product damage associated with routine material handling experienced during shipment.
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If you plan to store system components before the installation, be sure to store the components carefully and in their original shipping containers to prevent accidental damage. Failure to do so may result in damage to the router or degradation of its performance. Also, do not remove the router from its shipping container until you are ready to install it. Keep the router in the shipping container until you have determined where you will install it.
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A newly received Cisco CRS-1 4-slot line card chassis in its shipping carton and on a pallet has the following physical characteristics:
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Caution
Shipping and Receiving Considerations
As you plan for your shipping and receiving needs, you should also consider the following:
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Electrical Safety
The field-replaceable units (FRUs) in the line card chassis offer online insertion and removal (OIR) capability, which means that a FRU is hot swappable and can be removed and replaced while the system is operating without presenting an electrical hazard or causing damage to the system.
The following FRUs feature online insertion and removal:
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Electrical Equipment
Working with electrical equipment can be hazardous. Three types of potential hazards are addressed in this section:
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Electric Shock Hazard Guideline
Use these guidelines if an electrical accident occurs while working with any electrical equipment.
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Caution
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Equipment Hazards Guideline
Use these guidelines when working with equipment you want to install:
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Installation Hazards Guideline
Use these guidelines when working with equipment that is disconnected from a power source, but is still connected to telephone or network wiring.
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Preparing the Rack for Chassis Installation
You will install the Cisco CRS-1 4-Slot Line Card Chassis into a 30-inch standard rack with 22.8-inch pitch standard horizontal mounting rails.
For more detailed information about rack requirements for the Cisco CRS-1 4-slot line card chassis, see the "Rack-Mounting Planning Guidelines" section in Chapter 3 of the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Site Planning Guide.
Before you move the chassis or mount the chassis into the rack, we recommend that you do the following:
Step 1
Step 2
Warning
To bolt the rack to the floor, a floor bolt kit (also called an anchor embedment kit) is required. For information on bolting the rack to the floor, consult a company that specializes in floor mounting kits.
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Planning for Floor-Mounting Holes
When planning for the floor-mounting holes, take these guidelines into account:
For Enclosure Systems Worldwide (ESW) 27 racks:
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20.1 inches (51.0 cm) wide x 31.6 inches (80.3 cm) deep
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17.625 inches (44.77 cm wide) x 21 inches (53.34 cm) deep
For all other racks, check with the rack manufacturer.
Installing the Horizontal Mounting Rails in the Rack
The Cisco CRS-1 4-slot line card chassis offers horizontal mounting rails as an optional accessory or FRU (field replaceable unit); you must order them separately. The horizontal mounting rails provide a stable platform for the weight of the chassis in a rack.
The horizontal mounting rails consist of two rails and two width adjustment brackets (see Figure 1). You attach a width adjustment bracket to each horizontal mounting rail so that you can then secure the horizontal mounting rails to the rack.
Prerequisites
Before you start to install the horizontal mounting brackets, verify that the distance between the outside edges of the rack's vertical mounting brackets does not exceed 20". If that distance exceeds 20", adjust the vertical mounting brackets accordingly.
Required Tools and Equipment
You need the following tools and parts to perform this task:
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Steps
To install the horizontal mounting rails in the rack, follow these steps:
Step 1
Step 2
Figure 1 Horizontal Mounting Rails
Cisco CRS-1 4-slot horizontal mounting rails
Width adjustment bracket
Distance between the rack's vertical mounting brackets (not to exceed 20")
Step 3
Note
Step 4
The rack is now ready for you to lift the Cisco CRS-1 4-slot line card chassis onto the horizontal mounting rails (see the "Securing the Chassis in the Rack" section).
Chassis Packaging Overview
The Cisco CRS-1 4-slot line card chassis arrives packaged on several pallets (the number of pallets depends on the options you ordered) with each package containing a label that describes the contents:
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The chassis is shipped with the air filter, fan tray, powershelf, and power supplies already installed. If ordered with the system, the modular services card (MSC), physical layer interface module (PLIM), switch fabric slot, and route processor (RP) card are installed as well.
The primary system pallet also contains the rear mounting brackets (in their own box) and an accessory carton with the front doors and inlet grille (if ordered), cables, and documentation. Card pallet (Crate 2) will no longer be shipped--everything will ship in Crate 1.
Table 2 Product IDs for Cisco CRS-1 4-Slot Chassis Package
AC powershelf
CRS-4-AC-SHELF
AC power supply
CRS-4-AC-SUPPLY
DC power input module
CRS-4-DC-PIM
DC power input shelf
CRS-4-DC-INPUT
DC power supply
CRS-4-DC-SUPPLY
Air filter
CRS-4-FILTER
Chassis
CRS-4-CH
Door kit
CRS-4-DOOR-KIT
Fan trays
CRS-4-FAN-TR
MSC impedance carrier
CRS-MSC-IMPEDANCE
PLIM impedance carrier
CRS-INT-IMPEDANCE
RP card impedance carrier
CRS-4-RP-BLANK
Modular services cards (MSCs)1
CRS-MSC
CRS-MSC-BRoute processors (RPs)
CRS-8-RP
Switch fabric card
CRS-4-FC
Switch fabric card blank
CRS-4-FC-BLANK
1 Refer to the product data sheets for ordering details.
For complete details on the contents of each pallet, see the shipping and parts identification label on the pallet.
Unpacking the Cisco CRS-1 4-Slot Line Card Chassis
The packaging materials for the Cisco CRS-1 4-slot line card chassis include the following:
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The container box slides over the chassis, which fits snugly over the pallet (see Figure 2). You need the following items to unpack the Cisco CRS-1 4-slot line card chassis:
Removing the Packaging from the Chassis
To remove the packaging from the CRS-1 4-slot line card chassis, follow these steps:
Step 1
Figure 2 shows how the Cisco CRS-1 4-slot line card chassis is packaged:
Figure 2 Components of the Packaging for the Cisco CRS-1 4-Slot System
Step 2
Step 3
The contents of the accessory carton are bezel cover, inlet grille, front doors, cables, and cable accessories.
Step 4
Step 5
Step 6
What to Do Next
The chassis is now ready to be moved to its permanent location.
Moving the Cisco CRS-1 4-Slot Line Card Chassis to Its Permanent Location
This section describes the procedures required to move the Cisco CRS-1 4-Slot Line Card Chassis in its rack to where it will permanently reside in your facility.
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Considerations Before Moving the Cisco CRS-1 4-Slot Line Card Chassis
Before you attempt to move the chassis from the loading dock to the installation site, we recommend that you walk the proposed transport route, note any areas of concern, and answer the questions listed below. Depending on the complexity and length of the transport route, it might be useful to create a diagram of the route you plan to take from the loading dock to the installation site.
Note
We also recommend that you leave the chassis attached to its pallet for moving.
When you walk the proposed transport route, answer the following questions:
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Caution
Leave the impedance carriers in place in empty card slots while you move the chassis or install it in the rack. The impedance carriers provide support to keep the chassis square during movement and installation.
Ramp Incline Tolerances
The ramp incline tolerances for moving the Cisco CRS-1 4-slot line card chassis are as follows:
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Verifying the Installation Floor Plan
The floor plan for the Cisco CRS-1 4-slot line card chassis must include enough space to install the chassis in the equipment rack and allow sufficient airflow for the system. The floor plan must also provide enough room to access chassis components for maintenance (for example, to remove fan trays, power modules, cables, and air filters).
Figure 3 shows a top view of the footprint required for installation (with optional front doors installed).
Note
For chassis installation, make sure that enough room exists in front of the chassis to accommodate installation personnel and the scissor lift (or other lifting device) used to hold the chassis in the rack while it is bolted to the rack.Figure 3 Typical Cisco CRS-1 4-Slot Line Card Chassis Floor Plan
Moving the Chassis to the Installation Site
This section describes how to move the unpacked line card chassis. The line card chassis is shipped with the front vertical mounting brackets preinstalled for attaching the chassis to the rack. For stability and support, you must leave the mounting brackets installed when you move the chassis.
Note
Before moving the chassis:
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Lifting Guidelines
A fully configured line card chassis weighs approximately 361 lb. (163.7 kg). Before installing the chassis, ensure that your site is properly prepared so that you can avoid having to move the chassis later to accommodate power source and network connections.
Each time you lift any heavy assembly, refer to these lifting guidelines:
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Moving the Chassis
To move the Cisco CRS-1 4-slot chassis to its installation location, follow these steps:
Step 1
Step 2
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What to Do Next
After moving the chassis to the room or area where you will install it, you can prepare to mount the chassis into the rack, which includes the following procedures:
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Removing the Pallet Chassis Support Brackets
In this procedure, you remove the support brackets that secure the chassis to the pallet.
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Caution
To remove the chassis support brackets, follow these steps:
Step 1
Figure 4 Chassis Support Brackets
Step 2
Step 3
Step 4
What to Do Next
You are now ready to move the chassis from the pallet to a lifting device. Proceed to the next section, "Transferring the Chassis to a Lifting Device," for details.
Transferring the Chassis to a Lifting Device
Caution
To transfer the Cisco CRS-1 4-slot chassis from the pallet to a lifting device, follow these steps:
Step 1
Step 2
Figure 5 Positioning the Lifting Device
Step 3
Step 4
Caution
Figure 6 Sliding the Chassis onto the Lift
What to Do Next
You are now ready to secure the chassis in the rack with the front mounting brackets, as described in the next section.
Securing the Chassis in the Rack
This procedure describes how to position the chassis and secure it in the rack. The Cisco CRS-1 4-slot line card chassis is shipped with the front vertical mounting brackets installed. The rear vertical mounting brackets and horizontal mounting brackets are shipped in an accessory kit.
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Tip
To secure the Cisco CRS-1 4-slot line card chassis into a rack, follow these steps:
Step 1
Step 2
Figure 7 Lifting the Chassis into Position for Mounting
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Step 3
Figure 8 Aligning Mounting Holes on the Chassis and Rack
Step 4
Figure 9 The Chassis Secured to the Rack
The Cisco CRS-1 4-slot line card chassis is now securely mounted in the rack.
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What to Do Next
If you choose not to secure the rear of the chassis with the rear mounting brackets, proceed with installing the Cisco CRS-1 4-slot line card chassis. For details, see the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Installation Guide.
If you desire to secure the rear of the chassis to the rack as well, go to the next section, "Attaching the Rear Vertical Mounting Brackets."
Attaching the Rear Vertical Mounting Brackets
The Cisco CRS-1 4-slot line card chassis has been mechanically tested employing the front rack mounting brackets only; these tests confirm that the chassis is safely secure in a rack with the front mount only. However, Cisco provides the option to attach the chassis to a rack with the rear vertical mounting brackets as well (in addition to the front mounting brackets).
Tip
Attaching the rear vertical mounting brackets to the chassis requires these tasks:
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These tasks are described in this section.
Required Tools and Equipment
You need the following tools to perform this task:
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Removing the Fan Tray
The screws that secure the rear bracket to the chassis wall are screwed in from the inside of the chassis wall. To get access to the screw holes in the upper portion of the mounting bracket, you must remove the fan tray.
Step 1
Step 2
Caution
Step 3
Note
Figure 10 Fan Tray
Step 4
Step 5
Caution
Removing the Rear Access Panels
To secure the lower section of the rear mounting bracket to the chassis, you must access the bay inside the rear access panels.
To remove the rear access panels, follow these steps:
Step 1
Figure 11 Rear Access Panels
Step 2
Step 3
Attaching the Rear Mounting Brackets to the Chassis
To attach the rear mounting brackets to the chassis, follow these steps:
Step 1
Step 2
Note
Step 3
Step 4
Step 5
There are holes for eight 4 mm screws in the upper (fan tray) bay and eight 4 mm screws in the lower (access panel) bays.
Step 6
Step 7
Step 8
Reinstalling the Fan Tray
To reinstall the fan tray, follow these steps:
Step 1
Step 2
Step 3
Step 4
Press the fan tray firmly into the chassis so that the connector on the back of the fan tray is seated firmly.
Note
Step 5
What To Do Next
You are now ready to secure the rear mounting brackets to the rack.
Securing the Rear Mounting Brackets to the Rack
To secure the rear mounting brackets to the rack, follow these steps:
Step 1
Note
Figure 12 Securing the Rear Mounting Bracket to the Rack
Step 2
What to Do Next
Proceed with installing the Cisco CRS-1 4-slot line card chassis. For details, see the Cisco CRS-1 Carrier Routing System 4-Slot Line Card Chassis Installation Guide.
When You Return Product Components
Before preparing for shipment of the product or product components back to Cisco, you must contact Cisco technical support and provide them with the details of your difficulty. Technical support needs to confirm your product or component failure prior to assigning an RMA number for return shipment. For additional information, see the "Obtaining Technical Assistance" section.
To facilitate your conversation with technical support, locate and note the serial number for your chassis. The serial number label for the Cisco CRS-1 4-slot line card chassis is located on the front of the chassis on the chassis edge directly below the cable bracket assembly (see Figure 13).
Figure 13 Cisco CRS-1 4-Slot Chassis Serial Number Location
Cisco CRS-1 Documentation Information
This section provides information about the availability of Cisco CRS-1 hardware and software documentation.
Related Documentation
For complete planning, installation, and configuration information for the Cisco CRS-1 4-slot line card chassis, refer to the following documents:
Hardware Documents
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Software Documents
For a complete listing of available software documentation for the Cisco CRS-1 Carrier Routing System, see About Cisco IOS-XR Software Documentation, available online at the following URL:
http://www.cisco.com/en/US/products/ps5763/products_documentation_roadmaps_list.html
Changes to This Document
Table 3 lists the technical changes made to this document since it was first printed.
Table 3 Changes to This Document
78-17820-04
August 2009
This document was updated with new chassis shipping information. See "Shipping Carton and Pallet Specifications" section, "Chassis Packaging Overview" section, "Removing the Pallet Chassis Support Brackets" section, and "Transferring the Chassis to a Lifting Device" section.
78-17820-03
March 2008
Minor editorial changes.
78-17820-02
August 2007
Added the section, "Installing the Horizontal Mounting Rails in the Rack."
78-17820-01
November 2006
Initial release of this document.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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You can access Packet magazine at this URL:
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Cisco Product Identification Tool
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service.
You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools.
Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs.
The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted.
Before placing a service call, locate the serial number label on your product and record the information (for the location of the serial number label on the Cisco CRS-1 4-slot line card chassis, see the "When You Return Product Components" section).
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
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