Table Of Contents
Cisco CallManager Publications
Obtaining Technical Assistance
Preface
Cisco Unity Voice Mail is a Windows 2000-based communications solution that provides voice-mail and automatic attendant features for the Cisco Integrated Communications System 7750 (ICS 7750). Cisco Unity Voice Mail works with Exchange 2000 to deliver and store voice-mail messages. Cisco Unity Voice Mail integrates with Cisco CallManager, the call-processing component of Cisco AVVID (Architecture for Voice, Video, and Integrated Data).
The Cisco ICS 7750 is an integrated communications platform designed to enable easy, rapid deployment and management of key data and converged voice/data applications and services, including IP telephony, content delivery networking, multiservice routing, and more—transforming branch-office and midmarket business environments into dynamic and responsive e-businesses.
This section describes the intended audience and organization of the Installing Cisco Unity Voice Mail on the Cisco ICS 7750 guide and defines the conventions used in conveying instructions and information.
Audience
This guide is intended for system engineers, distributors, partners, and network administrators who are responsible for installing and configuring Cisco Unity Voice Mail on the Cisco ICS 7750.
This guide requires knowledge of telephony and IP networking technology. Training and experience in using the following are required before installing and configuring the Cisco Unity Voice Mail system:
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Cisco CallManager
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To administer and maintain the Cisco Unity Voice Mail system, training in the following is necessary:
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For more information about Cisco training courses, go to the Cisco Learning Locator at http://www.cisco.com.
Organization
This guide is organized as follows.
Conventions
This guide uses the following conventions for instructions and information.
Notes and Cautions
Notes and cautions use the following conventions and symbols:
Note
Caution
Command Conventions
Table 1 describes the command syntax used in this document.
Related Documentation
This section describes other publications that are related to the Cisco Unity Voice Mail and to the Cisco ICS 7750 documentation set.
Cisco Unity Publications
The following publications provide additional information related to the Cisco Unity system. These publications are located on the Documentation and Supplemental Files CD:
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Cisco ICS 7750 Publications
The following publications are companion documents to this guide and constitute the Cisco ICS 7750 documentation set:
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Cisco CallManager Publications
For information about Cisco CallManager, refer to the following publications:
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Cisco IP Phone Publications
For information about Cisco IP Phones, refer to the following publications:
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Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
