Table Of Contents
Cisco Unity Voice Mail Integration and Customization
Integrating with Cisco CallManager 3.1
Overview of the Integration Procedure
Configuring Voice-Mail Ports in Cisco CallManager
Installing the AV-Cisco Service Provider
Testing the AV-Cisco Service Provider Setup
Customizing the Cisco Unity Voice Mail System
Accessing Cisco Unity Administrator
Cisco Unity Voice Mail Integration and Customization
This chapter describes the tasks for completing the installation and configuration of Cisco Unity Voice Mail. You will use other documentation to complete these tasks.
This chapter contains these sections:
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Integrating with Cisco CallManager 3.1
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Integrating with Cisco CallManager 3.1
Before integrating Cisco Unity Voice Mail with Cisco CallManager 3.1, you must have completed the following tasks. Review this list to make sure you are prepared to configure Cisco CallManager 3.1 and to install the AV-Cisco Service Provider.
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If you have completed all the tasks, you are ready to begin the integration with Cisco CallManager 3.1. Refer to Cisco CallManager 3.1 Integration Guide for the integration procedures. The guide is located on the Cisco Unity Voice Mail Documentation and Supplemental Files CD.
Tip
Accessing Cisco CallManager
To use the Cisco CallManager Administration interface, you can connect to the SPE running Cisco CallManager by using either of these options:
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http:// IP address of SPE running Cisco CallManager/CCMAdmin.Log in to the Cisco CallManager Administration to begin the configuration.
Overview of the Integration Procedure
You must complete three tasks to integrate Cisco Unity Voice Mail with Cisco CallManager 3.1:
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Configuring Voice-Mail Ports in Cisco CallManager
When you configure the voice-mail ports in Cisco CallManager, you must add the same number of ports that were purchased. Give each port a device name, a device pool, and a directory number. The directory number for the first port is the number that subscribers dial to access the voice-mail system.
You will create a voice-mail hunt group by setting up each port with call forwarding on no-answer and busy conditions. For example, you set forwarding for port 1 to port 2, and forward port 2 to port 3, forward port 3 to port 4, and forward port 4 back to port 1. The directory number for port 1 is the pilot number for the hunt group.
You define the message waiting indicator (MWI) codes under the Service Parameters, also.
For detailed procedures, see the references to the Cisco CallManager 3.1 Integration Guide in the "Integration Task Checklist" section.
Installing the AV-Cisco Service Provider
You must install the AV-Cisco service provider on the SPE running Cisco Unity Voice Mail. The correct version of the AV-Cisco service provider (TSP) is at this location on the Documentation and Supplemental Files CD:
Supplemental Files > Cisco > AvCiscoTSP3.0.2 > setup.exe
You configure the AV-Cisco TSP to integrate with Cisco CallManager by entering the IP address for Cisco CallManager, the number and names of the voice-mail ports, and the MWI codes.
For detailed procedures, see the "Integration Task Checklist" section.
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Testing the AV-Cisco Service Provider Setup
To test that the integration setup is correct, from the Unity Service Provider Configuration dialog box, you run a test routine by clicking the Test button.
You can access the Unity Service Provider Configuration applet from the Control Panel, under Telephony, Telephony Drivers. Locate the Unity Service Provider Configuration in the list of Telephony Drivers.
For detailed procedures, see the "Integration Task Checklist" section.
Integration Checklist
Table 7-1 summarizes the configuration tasks for integrating Cisco Unity Voice Mail with Cisco CallManager 3.1. Use this checklist to help you locate the procedure in the Cisco CallManager 3.1 Integration Guide.
Table 7-1 Integration Task Checklist
Set up Cisco CallManager:
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Refer to the "Setting up Cisco CallManager" section.
Set up the gateways for Cisco Unity Voice Mail.
Refer to the "Setting up the Gateways Servicing Cisco Unity" section.
Install and configure the AV-Cisco service provider on the SPE.
Refer to the "Installing, Configuring and Testing the AV-Cisco Service Provider" section.
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Configure Cisco Unity Voice Mail.
Refer to the "Configuring Cisco Unity for the Integration" section.
Test the integration.
Refer to the "Testing the Integration" section.
*In the Cisco CallManager 3.1 Integration Guide.
Customizing the Cisco Unity Voice Mail System
When you have completed all the integration tasks and successfully tested the voice-mail functions, you can customize the Cisco Unity Voice Mail system, and set up the subscribers' voice mailboxes
You use the Cisco Unity Administrator to customize the system. Information about how to use the Cisco Unity Administrator is provided in the Cisco Unity Administration Guide. This guide is accessed by clicking the Online Documentation icon in the Cisco Unity Administrator. It is also available as a PDF file on the Documentation and Supplemental Files CD.
Accessing Cisco Unity Administrator
There are two ways to connect to the Cisco Unity Administrator:
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http:// server name/web/sa.
The Cisco Unity Administrator main page opens.
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See the "Introduction" chapter in the Cisco Unity Administration Guide for information about using this application.
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Administration Task Checklist
Table 7-2 lists the administration tasks for configuring the voice-mail system. The tasks reference chapters in the Cisco Unity Administration Guide. A set of worksheets is included on the Documentation and Supplemental Files CD. The worksheets are useful for gathering and organizing configuration information.
Table 7-2 Administration Task Checklist
Back up Cisco Unity.
"Maintaining Cisco Unity"
Define system schedules:
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"System Settings"
"Schedule Settings" section
"Holiday Settings" section
Set up connections between sites, using the Digital Networking feature.
"Digital Networking"
Set up connections between voice-messaging systems, using the AMIS feature.
"AMIS"
Create the call management plan for the organization.
"Call Management Tools"
Prepare to add subscribers:
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"About Subscriber Accounts"
Create and assign restriction tables to appropriate classes of service.
"Restriction Tables"
Test the system configuration:
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conversation, and transfer are working.
Test the password.•
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Add subscribers.
Assign subscribers to screen voice messages that are not associated with a recipient.
"Subscriber and Operator Orientation," "Message Handling" section
Modify individual subscriber accounts.
Implement the automated attendant:
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Back up Cisco Unity Voice Mail.
Train subscribers and operators to use Cisco Unity Voice Mail.
*In the Cisco Unity Administration Guide.
