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Table Of Contents
Release Notes for Cisco Unity Release 4.0(1) on the Cisco ICS 7750
Software Discs for Cisco Unity Release 4.0 for the Cisco ICS 7750
New and Changed Support for Cisco Unity
New and Changed Support—Release 4.0(1)
Cisco Personal Communications Assistant Performance Guidelines
Cisco Unity Voice Messaging Support of External Exchange Server
IBM Lotus Domino Message Store and Directory
License Files Replacing System Keys
Secure Sockets Layer (SSL) Protocol Qualified for Use with Cisco Unity.
Voice Connector for Exchange Release Notes
Voice-Messaging Systems Qualified for Use with Cisco Unity and VPIM
Cisco Unity Unified Messaging on the Cisco ICS 7750
Cisco Unity Voice Messaging on the Cisco ICS 7750
Windows Terminal Services Limitations
Text-to-Speech Does Not Play Name in From Field
Qualified Combinations of Product Releases
Required and Optional Third-Party Service Packs for Cisco Unity 4.0
Cisco Unity Releases and Supported Client Software
New and Changed Functionality in Cisco Unity
New and Changed Functionality—Release 4.0(1)
Requirements for Installing Cisco Unity on the Cisco ICS 7750
Changing the NetBIOS Settings for the SPE for Cisco Unity
Replacing the Perfwci.ini File
Correcting the DNS Perflib Error Problem
Tips for Using Cisco Unity System Preparation Assistant With the Cisco ICS 7750
Downloading the Missing Certificate Services Files
Upgrading to Cisco Unity 4.0(1) on the Cisco ICS 7750
Cisco Unity Demonstration System
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Release 4.0(1) on the Cisco ICS 7750
June 5, 2003
These release notes describe the new features and open caveats for Cisco Unity Release 4.0(1) on the Cisco Integrated Communications System 7750 (ICS 7750) only. For more information about Cisco Unity Release 4.0(1), use the Release Notes for Cisco Unity Release 4.0(1) at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html
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For the latest version of the Release Notes for Cisco Unity 4.0(x) on the Cisco ICS 7750, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/um40/index.htm
Contents
These release notes contain the following sections:
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Software Discs for Cisco Unity Release 4.0 for the Cisco ICS 7750
The Cisco Unity 4.0(1) product for the Cisco ICS 7750 includes the following CD-ROM discs:
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The Cisco Unity 4.0 product also includes this printed documentation:
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New and Changed Support for Cisco Unity
This section describes the new features that are supported in Cisco Unity Release 4.0.
New and Changed Support—Release 4.0(1)
This section describes the new and changed support in Cisco Unity Release 4.0(1).
Cisco Personal Communications Assistant Performance Guidelines
Cisco Personal Communications Assistant (PCA) is the new website that provides access to a suite of web-based client applications for Cisco Voice and Technology Group products. Cisco PCA provides access to the Cisco Unity Assistant and the Cisco Unity Inbox.
Cisco Unity supports up to 50 Cisco PCA sessions on the Cisco ICS 7750.
Cisco Unity Voice Messaging Support of External Exchange Server
Cisco Unity Voice Messaging on the Cisco ICS 7750 can interface with an external Exchange server. The configuration must meet these requirements:
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IBM Lotus Domino Message Store and Directory
Message Store—Cisco Unity 4.0 supports IBM Lotus Domino as a message store. For information on how subscribers access voice messages by using IBM Lotus Notes, refer to the "Cisco Unity with Domino: Lotus Notes with IBM Lotus Domino Unified Communications Services (DUCS) for Cisco Unity" section in the Release Notes for Cisco Unity 4.0(1).
Directory—Cisco Unity with IBM Lotus Domino uses a specified Notes directory (or address book) for the following:
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For a description of the new Cisco Unity components that enable Cisco Unity to use Domino for message and directory storage, refer to the "Cisco Unity with Domino: New Cisco Unity Components" section of the Release Notes
for Cisco Unity 4.0(1).License Files Replacing System Keys
Cisco Unity has changed its license control from the form of a physical system key to the form of electronic license files. License files are required for installing or upgrading Cisco Unity software and for changing licensed features. A system key is no longer supported.
For more information about using the Cisco Unity license files, refer to the "Preparing for the Installation" chapter in the Cisco Unity Installation Guide.
Secure Sockets Layer (SSL) Protocol Qualified for Use with Cisco Unity.
The Secure Sockets Layer (SSL) protocol uses public-key encryption to provide a secure connection between servers and clients, and uses digital certificates to authenticate servers or servers and clients. When subscribers log on to the Cisco Personal Communications Assistant (PCA), their credentials are sent across the network to the Cisco Unity server in clear text. The same is true when the Cisco Unity Administrator and the Status Monitor are configured to use the Anonymous authentication method (rather than the Integrated Windows authentication method). In addition, the information that subscribers enter on the pages of the Cisco Unity Administrator (regardless of which authentication method it uses) and the Cisco PCA is not encrypted.
For increased security, you can set up Cisco Unity to use the SSL protocol. Using the SSL protocol ensures that all subscribers credentials—as well as the information that a subscriber enters on any page in the Cisco Unity Administrator or Cisco PCA—are encrypted as the data is sent across the network.
For more information, refer to the "Setting Up Cisco Unity to Use SSL" chapter in the Cisco Unity Installation Guide.
Tools Depot
The Tools Depot gathers a wide range of Cisco Unity utilities in one location. You can access the Tools Depot by using the Tools Depot icon on the Cisco Unity server desktop.
The Tools Depot lists all the available tools by category. To display online Help for a tool, click the tool name in the left pane. To run the tool, double-click the tool name. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity that is currently running on the server.
Table 1 lists the tools that have been updated or that are new in the Tools Depot.
Voice Connector for Exchange Release Notes
Release Notes for Cisco Unity Voice Connector for Exchange Release 10.0(1) are available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/vconn/index.htm
The Cisco Unity Voice Connector for Exchange is a networking component that enables messaging between:
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The Voice Connector version 10.0(1) is available on the Cisco Unity 4.0(1) CD 1.
Voice-Messaging Systems Qualified for Use with Cisco Unity and VPIM
Cisco Unity with Exchange supports Voice Profile for Internet Mail (VPIM), version 2, which allows the exchange of voice, fax, and text messages with other VPIM-compliant voice-message systems.
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The following VPIM-compliant systems are supported for use with Cisco Unity 4.0(1):
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For the most current list of all supported voice-messaging systems—including systems qualified since the release of Cisco Unity 4.0(1)—refer to the "Supported VPIM-Compliant Voice-Messaging Systems" section in the Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm
For information about using VPIM with Cisco Unity, refer to the Networking in Cisco Unity Guide at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/net/net401/index.htm
Limitations and Restrictions
Cisco Unity 4.0 on the Cisco ICS 7750 does not support the following:
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Cisco Unity Unified Messaging on the Cisco ICS 7750
Cisco Unity Unified Messaging Release 4.0 on the Cisco ICS 7750 has the following restrictions:
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Cisco Unity Voice Messaging on the Cisco ICS 7750
Cisco Unity Voice Messaging Release 4.0 on the Cisco ICS 7750 has the following restrictions:
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Windows Terminal Services Limitations
Table 2 lists the limitations for using Windows Terminal Services on a Cisco Unity server with version 4.0(1) and later.
Using Windows Terminal Services to install Cisco Unity is not recommended. To ensure a successful installation, install Unity directly on the SPE.
Text-to-Speech Does Not Play Name in From Field
When subscribers listen to their e-mail messages by using the Cisco Unity phone conversation, there are instances when the text-to-speech (TTS) feature does not "read" the name in the From field to subscribers. If the message is from someone who is not a Unity subscriber, the Cisco Unity conversation does not state who sent the message. However, when a message is from a Cisco Unity Subscriber, the Cisco Unity conversation plays the name (if one is recorded) or the extension for that subscriber. This design provides better TTS performance.
For more information, refer to caveat CSCdx95644. See the "Open Caveats" section for information about locating caveats.
Qualified Combinations of Product Releases
Cisco Unity version 4.0 and the Cisco Unity-Cisco CallManager (Cisco Unity-CM) Telephony Service Provider (TSP) have been qualified for the product combinations listed in Table 3.
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For the most current list of all qualified version combinations—including combinations qualified after the Cisco Unity Release 4.0—refer to the Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/tspmtrx.htm
Required and Optional Third-Party Service Packs for Cisco Unity 4.0
For the most current list of all supported service packs—including service packs qualified after Cisco Unity Release 4.0(1)—refer to the Compatibility Matrix: Required and Optional Third-Party Service Packs at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/svpckmx.htm
Cisco Unity Releases and Supported Client Software
Cisco Unity 4.0(1) with IBM Lotus Domino supports the software on client workstations only in the combinations listed in Table 4.
Cisco Unity 4.0(1) with Microsoft Exchange supports the software on client workstations only in the combinations listed in Table 5.
For the most current list of all qualified version combinations—including combinations qualified after the Cisco Unity Release 4.0—refer to the Compatibility Matrix: Cisco Unity and the Software on Client Workstations at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/clientmx.htm
New and Changed Functionality in Cisco Unity
This section describes new and changed functionality in Cisco Unity 4.0.
New and Changed Functionality—Release 4.0(1)
For information about the following new and changed functions in Cisco Unity Release 4.0(1), refer to the "New and Changed Functionality" section of the Release Notes for Cisco Unity Release 4.0(1) at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/relnote/cu401rn.htm
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Requirements for Installing Cisco Unity on the Cisco ICS 7750
For a successful installation, follow the instructions in the "Task List for Installing Cisco Unity on the ICS 7750" section in the Cisco Unity Installation Guide located at this URL:
http://cisco.com/univercd/cc/td/doc/product/voice/c_unity/inst/inst401/index.htm.
You must successfully complete each task in the sequence that is given in this task list. If a task is unsuccessful or if you skip a task, the Cisco Unity installation can fail, or Cisco Unity will not run properly after it has been installed.
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You must perform the following workarounds to install the Cisco Unity system correctly on the Cisco ICS 7750.
Setting Up the Hardware
After installing the SPE and configuring the IP address and primary DNS information by using ICSconfig, perform these workarounds to correct problems when Cisco Unity is installed on the Cisco ICS 7750.
Changing the NetBIOS Settings for the SPE for Cisco Unity
Follow these steps to change the NetBIOS setting to enable NetBIOS over TCP/IP.
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Uninstalling DHCP
Follow these steps to uninstall DHCP to correct a problem with the configuration of this protocol.
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Replacing the Perfwci.ini File
You must perform the following steps to replace the corrupted perfwci.ini file in Windows 2000.
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ics7750-rel210
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Correcting the DNS Perflib Error Problem
To prevent the proliferation of DNS perflib errors, you must perform the following steps after Exchange 2000 is installed on the Unity SPE.
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Tips for Using Cisco Unity System Preparation Assistant With the Cisco ICS 7750
During the Unity installation procedure, the Cisco Unity System Preparation Assistant guides you through the installation or upgrade of several Microsoft components. When the Preparation Assistant directs you to install NNTP and SMTP by inserting the Service Pack CD 1, you must browse to the files (ims.cab and ins.cab) at this location on the SPE:
C:\W2KS\ServicePackFiles\i386
Downloading the Missing Certificate Services Files
The files for installing Certificate Services are missing from the Windows directory on the Cisco ICS 7750. Follow these steps to install the missing Certificate Services files on the SPE for Unity.
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ics7750-rel210
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Upgrading to Cisco Unity 4.0(1) on the Cisco ICS 7750
For detailed information and instructions for upgrading to Cisco Unity 4.0(1), refer to the "Upgrading Cisco Unity Version 3.x to Version 4.0" chapter in the Cisco Unity Installation Guide at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/inst/inst401/ex/inst_027.htm
For information about adding or changing Cisco Unity licensed features, refer to the "Upgrading or Modifying a Cisco Unity 4.0 System" chapter in the Cisco Unity Installation Guide at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/inst/inst401/ex/inst_025.htm
Additional information for installing or upgrading a Cisco Unity 4.0 system is available in the "Installation and Upgrade Notes" section of the Release Notes for Cisco Unity Release 4.0(1).
Open Caveats
Caveats are unexpected behavior or defects in Cisco software releases. They are graded according to severity level. Release notes for Cisco Unity contain information for severity levels 1, 2, and 3 only.
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In addition, you can search for known problems on the Cisco bug tracking system tool, Bug Toolkit.
To access Bug Toolkit, enter the following URL in your web browser:
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl
Table 6 Open Caveats for Cisco Unity 4.0 on the Cisco ICS 7750
CSCdz08670
When System Manager sets the IP address for the SPE, the NetBIOS setting defaults to "Use NetBIOS setting from DHCP server." The Cisco Unity server must be set to use NetBIOS over TCP/IP.
Workaround:
Use the following procedure to change the NetBIOS settings.
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CSCdz52209
When clicking the configuration link to Unity in System Manager, the link does not access the Unity System Administrator.
Workaround:
Use Internet Explorer and access the Unity System Administrator interface by entering the following URL:
http://Unity SPE IP address/web/sa
CSCdy88982
When you are installing Windows components, an error message appears that states, "An error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed. The error was 0x80070424."
Workaround:
To prevent the error message, use the following procedure to uninstall the DHCP server.
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CSCdy14502
After the installation of NNTP, the SPE applications event log is flooded with perflib messages. The high rate of application event log messages masks other kinds of messages and can overwrite important messages.
When NNTP is installed from the i386 directory of Windows 2000 Service Pack 2 on an SPE, the perwci.ini file is corrupted and must be replaced.
Workaround: Follow these steps to replace the corrupted perfwci.ini file.
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ics7750-rel210
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Check the registry to see whether ISAPI Search was disabled. This previous workaround must be corrected by following these steps:
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Follow these steps to enable the replaced perfwci.ini file:
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CSCdz30590
After the installation of DNS, the SPE applications event log is flooded with DNS perflib messages. This problem occurs only when Exchange 2000 is installed on the Unity SPE.
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Workaround:
To correct proliferation of perflib errors, follow these steps:
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CSCdz18432
Certificate Services fails to install on the Cisco ICS 7750. Files for this service are missing from the Windows directory. You must download the missing files from Cisco.com to complete the installation of Certificate Services.
Workaround:
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ics7750-rel210
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CSCdz10302
Cisco Unity System Preparation Assistant does not detect that MSMQ services are not installed.
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Follow these steps to install MSMQ services:
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Cisco Unity Demonstration System
A Cisco Unity demonstration system is a fully functioning version of Cisco Unity that uses one of two different license files:
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For more information about the following topics, refer to the Release Notes for Cisco Unity Release 4.0(1):
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Related Documentation
For a list of all Cisco Unity documentation, refer to the About Cisco Unity Documentation, which is shipped with the product. To view the most recent version of these documents, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/index.htm
For the latest version of the Release Note for Cisco Unity 4.0(1) on the Cisco ICS 7750, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/um40/index.htm
For the latest documentation related to the Cisco ICS 7750, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics25/index.htm
Cisco Unity and Cisco ICS 7750 documentation is available on the Cisco Documentation CD-ROM. The documentation CD-ROM package was shipped with the Cisco ICS 7750 system. For CD-ROM ordering information, see the "Documentation CD-ROM" section.
Documentation Updates
For new or additional information that is not included in the current Cisco Unity documentation, refer to the "Documentation Updates" section of the Release Notes for Cisco Unity Release 4.0(1).
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Net Readiness Scorecard, Networking Academy, and ScriptShare are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)
Copyright © 2002-2003, Cisco Systems, Inc.
All rights reserved.
