Table Of Contents
Reimaging Instructions for SPE310 Cards on the Cisco ICS 7750
Contents
Document Conventions
Required Tools and Equipment
Using USB Devices
PC Requirements
Accessing the SPE Windows Interface
Accessing the SPE Windows Interface Through Terminal Services Client
Accessing the SPE Windows Interface Through Directly Connected Peripherals
Safety Precautions and Maintenance Guidelines
General Safety Precautions
ESD Safety Precautions
Safety with Electricity
More Than One Power Supply Warning
The Reimaging Process
Reimaging Scenarios
Scenarios in Which Reimaging Is Not Applicable
Stages In SPE310 Reimaging
SPE310 Cards and Software
SPE310 Card Details
Preparing for SPE310 Reimaging
Backup
Reimaging the SPE310
Preparing the Peripherals
Reimaging Windows 2000 Server on the SPE310 Hard Disk
Installing Windows 2000 Hot Fixes
Installing the ICS 7750 System Software
Configuring Your PC IP Address for Initial Configuration
Using the ICS Image Install Tool
Restoring ICS System Manager Data
Running ICSConfig when System Backup Is Unavailable
Accessing System Manager and Verifying ICS 7750 Functionality
Installing Additional Windows 2000 Hot Fixes
Installing Applications and Restoring Application Data
Upgrading to ICS System Software Release 2.3
Downloading the Release 2.3 Software Package
Upgrading the SPE Running System Manager
Upgrading IOS Software Images for MRP Cards
Upgrading IOS Software Images for the SSP
Upgrading the ICS Core Software on Other SPEs
Upgrading the Cisco Unity SPE
Removing the Peripherals
Removing the CD-ROM Drive
Removing the CD-ROM Drive Tray
Removing the Monitor
Removing the Keyboard and Mouse
Removing the Connected PC
Troubleshooting the Windows 2000 Reimaging Process
Related Documentation
Cisco ICS 7750 Documents
Release 2.3.0 Documents
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Reimaging Instructions for SPE310 Cards on the Cisco ICS 7750
June 28, 2002
This document explains how to reimage the System Processing Engine 310 (SPE310) in the Cisco Integrated Communications System (ICS) 7750 (referred to as the ICS 7750).
The goal of this process is to remove all software from the hard disk of an installed SPE310 and to reinstall the two main software component systems: Microsoft Windows 2000 Server Edition (custom Cisco version) and Cisco ICS 7750 System Software. When complete, the reimaged SPE310 card(s) will be ready for initial system configuration, restoration of saved configuration data, and, optionally, installation and restoration of application software.
Note 
The tools, methods, and procedures described in this document are applicable only to SPE310 cards and Cisco ICS 7750 System Software release 2.1.0 and later; they do not apply to SPE200 cards and ICS System Software releases prior to release 2.1.0. All references to Microsoft Windows are based on the assumption that you are using Microsoft Windows, English Version.
Contents
This document contains the following sections:
•Document Conventions—Briefly describes what the Notes, Cautions, and Warnings mean in Cisco documentation.
•Required Tools and Equipment—Identifies the tools and equipment you will need for performing SPE310 reimaging.
•Safety Precautions and Maintenance Guidelines—Provides general safety precautions, ESD damage prevention procedures, and electricity safety guidelines.
•The Reimaging Process—Provides an overview of what the SPE310 reimaging process involves and the ways it can be performed, depending on your specific ICS 7750 installation.
•Preparing for SPE310 Reimaging—Describes the information you should gather and the tasks you should perform before beginning the SPE310 reimaging.
•Reimaging the SPE310—Provides the specific steps for performing the SPE310 reimaging and software installation.
•Troubleshooting the Windows 2000 Reimaging Process—Identifies the possible error messages or issues that might occur during the Windows 2000 reimaging step of the process, and what to do in response.
•Related Documentation—Lists the documentation that is relevant to this specific release.
•Obtaining Documentation—Explains how and where you can get additional Cisco documentation.
•Obtaining Technical Assistance—Tells how to get additional technical help from Cisco.
Document Conventions
This publication uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
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Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
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Waarschuwing
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Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.
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Varoitus
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Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).
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Attention
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Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.
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Warnung
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Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.
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Avvertenza
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Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.
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Advarsel
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Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.
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Aviso
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Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.
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¡Advertencia!
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Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.
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Varning!
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Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.
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Required Tools and Equipment
You need the following tools, parts, and software to reimage SPE310 cards. If you need additional equipment, contact a customer service representative for ordering information.
•Cisco ICS 7750 chassis, with one or more SPE310 cards installed
•Cisco ICS 7750 Windows 2000 Bootable CD for SPE
•Cisco ICS 7750 System Software, which can be installed from the following sources, with the following options:
–ICS System Software Release 2.2.0—Available for downloading from CCO, or on CD-ROM, this software contains a complete set of the system software, including Microsoft SQL Server software and Microsoft hotfixes. Either the CCO or CD-ROM version can be used to install release 2.2.0 on an SPE310 that does not currently have system software installed.
For instructions on installing the software from the CD-ROM, refer to the Cisco ICS 7750 Getting Started Guide. For download and installation instructions from CCO, refer to the "Downloading the Release 2.3 Software Package" section.
–ICS System Software Release 2.3.0—Available for downloading from CCO only, this software is needed to upgrade an SPE310 that currently has system software release 2.1 or 2.2 installed. This self-extracting executable, S77a-Upgrade-2.x.x.exe, contains only the software components changed since release 2.1 and necessary to upgrade the ICS system software from release 2.1 or 2.2. It does not contain Microsoft SQL Server software, so the package is smaller and requires less download time. See Table 1.
This upgrade package cannot be used for SPE310 reimaging or reinstallation of ICS system software, but it can be used to upgrade system software release 2.1 or higher that is already running on a functional SPE.
Note After completing the reimage and ICS system software installation process, you will need to upgrade your ICS 7750 to release 2.3.0 (release 2.3.0 is not available for direct installation on your system). You can upgrade to release 2.3.0 from release 2.1 or 2.2 only. Use the self-extracting executable, S77a-Upgrade-2.3.0.exe, to upgrade your system to release 2.3.0. This self-extracting executable is available only for downloading from CCO. See the "Upgrading to ICS System Software Release 2.3" section.
•Application CDs for applications to be installed on the SPE(s) (for example, Cisco CallManager Software for ICS 7750)
•Windows-based PC or laptop, connected both to the system switch processor (SSP) Ethernet port and the system alarm processor (SAP) console port (specific requirements for this PC are described in the "PC Requirements" section)
•SVGA-compatible monitor, capable of at least 800 x 600 resolution and 256 colors (1024 x 768 resolution is recommended)
•Cables and adapters:
–1 straight-through Category 5 Ethernet cable
–1 RJ-45-to-DB-9 adapter
–1 console (rolled EIA/TIA-232) cable
–(Optional) 1 PS/2 "Y" connector for connecting a keyboard and mouse to the SPE (provided in the ICS 7750 accessory kit)
•Peripherals:
–Windows-compatible mouse with USB (Universal Serial Bus) or PS/2-style connector
–PC keyboard with USB and/or PS/2-style connector
–USB CD-ROM drive (provided in the ICS 7750 accessory kit)
Note If you lose the CD-ROM USB cable (used to connect the CD-ROM drive to the SPE310 card), see the documentation accompanying the CD-ROM drive in the ICS 7750 accessory kit for information on obtaining a replacement, or contact TAC (see the "Obtaining Technical Assistance" section) for additional assistance.
–(Optional) USB hub (needed if using a USB keyboard and mouse, when the keyboard lacks a USB pass-through port; powered hub is recommended)
Note If using a USB keyboard with a USB mouse, you will need a pass-through USB port on the keyboard for connecting the mouse. Alternatively, you can use a USB hub, to which you can connect both the keyboard and mouse, and then connect to one of the USB ports on the SPE through the hub's uplink port. Either a pass-through USB port or a USB hub is required because one of the two USB ports on the SPE310 card is needed for the CD-ROM drive. See the "Using USB Devices" section for more details on using USB devices with the SPE310.
•CD-ROM mounting tray that attaches to the front ventilation grille of the chassis (also included in the accessory kit)
•A number-1 Phillips screwdriver
•ESD-prevention equipment or the disposable ESD-preventive wrist strap included in the hardware accessory kit
The Cisco ICS 7750 system software package for release 2.3.0 uses the naming convention shown in Table 1.
Table 1 Cisco ICS 7750 System Software Package for Release 2.3.0
System Software Package Name 1
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Feature Set
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IOS Software Image (for MRPs and ASIs)
IOS Software Image (for SSP)
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S77a-Upgrade-x.x.x.exe
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SNMP2 , IP, Bridging, SRB3 , Voice, Reduced IP (SNMP, IP RIP4 /IGRP5 /EIGRP6 , Bridging, ISDN, PPP)
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ics7700-sv3y-mz
c2900xl-c3h2s-tar.120-0.0.1.WC5.tar
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Note ICS System Software release 2.3.0 is not supported as a direct installation on the ICS 7750. This release is only available as an upgrade.
Note The Cisco ICS 7750 System Software upgrade-only package for release 2.3.0 is available on CCO in a compressed format. The files distributed on CCO are packaged as a single self-extracting executable (EXE). Refer to the Cisco Voice Software download page at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml for the CCO version. You will have to download the EXE file to your SPE310 and then invoke the executable by double-clicking the file. This expands the package files and automatically creates the directory structure required for installation.
Using USB Devices
This section lists USB devices—CD-ROM drives, keyboards, mice, and hubs—that have been tested for use with SPE310 cards in the ICS 7750 chassis.
•USB CD-ROM drives
–TEAC Portable USB CD-ROM Drive (CD 210PU, included in the ICS 7750 accessory kit)
•USB keyboards
–CompUSA Premium Multimedia Keyboard
–Logitech Internet Navigator Keyboard
–Microsoft Internet Keyboard Pro
•USB mice
–CompUSA Mini USB Mouse
–Kensington PocketMouse
–Logitech First Wheel Mouse
–Logitech Wheel Mouse Optical
–Microsoft IntelliMouse Optical
–Microsoft WheelMouse Optical
•USB hubs
–Belkin 4-Port USB Hub
Note USB devices not listed here may work with the SPE310, but Cisco cannot guarantee that they will.
USB devices requiring additional software or installation of non-native Windows 2000 drivers will probably not work with the ICS 7750. We therefore recommend against trying to use them. If you have additional questions or concerns about using USB devices with the ICS 7750, please contact your technical support representative (see the "Obtaining Technical Assistance" section).
PC Requirements
You need a PC to complete initial system configuration and to perform system management tasks. The PC needs to be physically near the ICS 7750 chassis, to allow for console (serial) and direct Ethernet connections.
Ensure that the PC meets the following requirements:
•CPU: Pentium-class, 233 Mhz or faster
•Memory: At least 64 MB of RAM
•Hardware:
–CD-ROM drive
–Network interface card (NIC)
–Available COM port
•Display: SVGA monitor with at least 800 x 600 resolution and at least 256 colors
•Operating system: Microsoft Windows 98, Windows ME, Windows XP, Windows NT, or Windows 2000
•Web browser: Netscape Communicator 4.7 or later, or Internet Explorer 5.01 or later, with Java plug-in version 1.3.1 or later (refer to the Cisco Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/java).
•Communication software: Microsoft Terminal Services Client
Note Refer to the Cisco ICS 7750 Getting Started Guide for information about initial hardware installation and software configuration steps.
Accessing the SPE Windows Interface
The SPE Windows interface can be accessed either through Terminal Services Client or through directly connected peripherals. This section describes both methods.
•Accessing the SPE Windows Interface Through Terminal Services Client
•Accessing the SPE Windows Interface Through Directly Connected Peripherals
Accessing the SPE Windows Interface Through Terminal Services Client
To access the SPE Windows interface through Terminal Services Client, follow these steps:
Step 1 On the PC that you use to administer the Cisco ICS 7750, choose Start > Programs > Terminal Services Client > Client Connection Manager.
Step 2 Use the Client Connection Manager to open a Terminal Services connection with the target SPE:
•If you already have a Terminal Services Client connection defined for the target SPE, choose it. Then choose File > Connect.
•If you do not have a Terminal Services Client connection defined for the target SPE, choose File > New Connection. Follow the instructions in the wizard, and then choose File > Connect.
The Terminal Services Client window opens. You can use Terminal Services Client to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.
Accessing the SPE Windows Interface Through Directly Connected Peripherals
You can connect a monitor, keyboard, and mouse directly to the SPE to access the Windows user interface, as follows:
Step 1 Connect the monitor cable to the video port on the SPE310, and power on the monitor.
Step 2 Continue as follows, based on the type of peripherals that you are using:
•USB—Connect a USB keyboard to one SPE USB port, and connect a USB mouse to the other SPE USB port.
•PS/2—Connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the target SPE, and then connect your keyboard and mouse to the available ends of the "Y" splitter cable.
Note If you are using the "Y" splitter cable to connect a PS/2 mouse and a keyboard to the SPE, the keyboard and mouse must be connected at or before the time of the SPE reboot in order for them to be recognized by the operating system. This is not the case with a USB keyboard and mouse, which are usually recognized without an operating system reboot.
Note For a summary of the issues related to the connection of peripherals to SPEs, as well as best practices on how to use peripherals with SPEs, see the "Using Peripherals with SPEs" section in the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
Note For a list of USB peripherals that have been tested on the Cisco ICS 7750, refer to the "Connecting a Monitor, Keyboard, and Mouse to the SPE Card" section in the
Cisco ICS 7750 Getting Started Guide.
Step 3 Use the keyboard, mouse, and monitor to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.
Safety Precautions and Maintenance Guidelines
This section describes guidelines that you should follow when working on the Cisco ICS 7750.
General Safety Precautions
Read the warnings in this section before working on the system.
Warning Read the installation instructions before you connect the system to its power source.
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).
Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.
Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.
Warning The device is designed to work with TN power systems.
Warning The system processing engine (SPE) contains a lithium battery. There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
ESD Safety Precautions
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD occurs when electronic printed circuit cards are improperly handled. ESD can result in complete or intermittent failures.
Always follow these ESD-prevention procedures when removing and replacing cards and other system components:
•Ensure that the chassis is electrically connected to earth ground.
•Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact.
•Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.
•To properly guard against ESD damage and shocks, the wrist strap must be used correctly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
Caution For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).
Caution Static voltages as low as 30 volts can cause latent damage to circuitry. Be sure to observe all standard antistatic procedures (for example, wear a grounding strap) when handling electronic equipment and components.
Warning Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place.
Safety with Electricity
Note The following guidelines are IMPORTANT SAFETY INSTRUCTIONS.
Follow these guidelines when working on equipment powered by electricity:
•Locate the emergency power-off switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power off.
•Disconnect all power before installing or removing a Cisco ICS 7750 chassis.
•Do not work alone if potentially hazardous conditions exist.
•Never assume that power is disconnected from a circuit. Always check.
•Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.
If an electrical accident occurs, proceed as follows:
•Use caution; do not become a victim yourself.
•Turn off power to the chassis.
•If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help.
•Determine whether the victim needs rescue breathing or external cardiac compressions; then take appropriate action.
Note SAVE THESE INSTRUCTIONS.
More Than One Power Supply Warning
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Warning This unit might have more than one power supply connection. All connections need to be removed to de-energize the unit.
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Waarschuwing
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Deze eenheid kan meer dan één stroomtoevoerverbinding bevatten. Alle verbindingen dienen ontkoppeld te worden om de eenheid te ontkrachten.
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Varoitus
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Tässä laitteessa voi olla useampia kuin yksi virtakytkentä. Kaikki liitännät on irrotettava, jotta jännite poistetaan laitteesta.
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Attention
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Pour supprimer toute tension et tout courant électrique de l'unité, TOUTES les connexions d'alimentation doivent être débranchées.
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Warnung
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Dieses Gerät kann mehr als eine Stromzufuhr haben. Um sicherzustellen, daß der Einheit kein Strom zugeführt wird, müssen alle Verbindungen entfernt werden.
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Avvertenza
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Questo prodotto può avere più di una connessione di alimentazione elettrica. Tutte le connessioni devono essere staccate per togliere la corrente dal prodotto.
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Advarsel
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Denne enheten kan ha mer enn én strømtilførselskobling. Alle koblinger må fjernes fra enheten for å utkoble all strøm.
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Aviso
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Esta unidade poderá ter mais do que uma conexão de fonte de energia. Todas as conexões necessitam de ser removidas para desactivar a unidade.
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¡Advertencia!
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Esta unidad puede contar con más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones.
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Varning!
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Denna enhet har eventuellt mer än en strömförsörjningsanslutning. Alla anslutningar måste tas bort för att göra enheten strömlös.
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The Reimaging Process
Reimaging is a recovery process for removing all software from the hard disk of an installed SPE310 and reinstalling two main software component systems:
•Microsoft Windows 2000—Reinstalling the Windows 2000 Server operating system clears the SPE310 hard disk of all existing data, preparing it for installation of the ICS software.
•Cisco ICS 7750 System Software—The specific ICS software package loaded depends on the intended functionality of the SPE310. The package chosen determines the supported feature set (see Table 1 for the supported ICS software package available with release 2.3.0). In addition, during the reimaging process, the Image Install Tool utility automatically loads a specific software set, depending on the intended function of the SPE within the chassis—whether it will be the SPE running System Manager, or will be an SPE running core software and dedicated to running applications, for example.
Instructions on installing the main Windows 2000 Server and Cisco ICS 7750 System Software component systems of the ICS 7750 are provided in this document.
After the reimaging, you may wish to install or reinstall application software on one or more SPEs in the chassis. Depending on your specific situation, you may also need to perform a backup of configuration data prior to the reimaging, then reinstall the application software after the SPE has been reimaged, and, finally, restore the saved data.
Note For information on backing up and restoring application data, and on installing the application software, refer to the documentation for your application(s).
These subsections provide the following information:
•Reimaging Scenarios—Tells how and when you might need to reimage the SPE310
•Stages In SPE310 Reimaging—Outlines the basic steps in the SPE reimaging and software installation process
•SPE310 Cards and Software—Describes in greater detail the hardware and software features of the SPE310
After you are familiar with the information in these sections, and you are ready to begin the actual reimage and software installation process, you can continue with the "Preparing for SPE310 Reimaging" section.
Reimaging Scenarios
The following are the three main scenarios for reimaging:
•Reimaging an SPE for running System Manager—You will need to back up configuration data, if any. Then, when the SPE reimaging is complete, you can restore the saved data.
•Reimaging one or more SPEs running core software and set up to run applications—In this case, you will need to back up the application configuration data, if any. Then, after the SPE has been reimaged and necessary software is installed, you can restore the saved data.
•Reimaging both the SPE running System Manager and one or more SPEs running core software—In this scenario, both the existing SPE running System Manager and any SPE(s) running applications should be backed up for later restoration, if possible.
See the "Preparing for SPE310 Reimaging" section for details about the information needed for backing up the ICS 7750 before you proceed to the "Reimaging the SPE310" section. For details on backup and restore procedures for SPE cards, refer to the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x. For information on backing up and restoring configuration data for applications that may be installed in an SPE to be reimaged, refer to the documentation for that application.
Note At various points during the reimaging process, the applications, voice-mail, and call-handling functions will be interrupted. Therefore, it is recommended that you reimage the SPEs at a time when disruption caused by the service interruption will be minimized, such as during scheduled maintenance.
Caution Reimaging SPEs in one ICS 7750 chassis for use in another chassis is
not supported. Always reimage an SPE in the chassis in which it will be used.
Scenarios in Which Reimaging Is Not Applicable
The following are instances in which the reimaging process described in this document is not applicable:
•Installing a new spare SPE in a chassis for running core software (applications)
•Replacing an existing core software SPE
•Replacing an existing System Manager SPE
For procedures for these three scenarios, refer to the Cisco ICS 7750 FRU Installation and Replacement publication.
If you still have questions, contact your technical support representatives for additional help (see the "Obtaining Technical Assistance" section).
Stages In SPE310 Reimaging
The reimaging process usually consists of three stages:
•Reimaging of the SPE310 hard disk with a fresh installation of Windows 2000 Server—This is done through a CD-ROM drive attached to one of the USB ports on the SPE310. Progress can be tracked by observing the LEDs on the SPE310 in the ICS 7750 chassis and the information displayed on an external attached monitor. This step concludes with the application of essential Cisco-recommended hot fixes for the Windows 2000 operating system.
•Installation of the Cisco ICS 7750 System Software—This second step is performed from a separate Windows-based PC or laptop attached to the ICS 7750 chassis by both console and Ethernet connections. The Image Install Tool, provided on the ICS 7750 System Software CD, handles installation of System Manager, Microsoft SQL Server, and other ICS 7750 software components, as needed.
•Installation of SPE applications—This last step is optional, depending on your system configuration and arrangement of SPEs. After all the software and applications are in place, the system is then ready for restoration of the previously saved application configuration data, if any.
Note Details on installing application software and on backing up and restoring saved application data are beyond the scope of this document. Refer to the documentation for your application software for information on installing it, as well as for information on backing up and restoring configuration data. The procedures in this document tell you when during the SPE reimaging process you should back up, install, and restore SPE applications.
SPE310 Cards and Software
The following are the software configuration rules for SPE310s using Cisco ICS 7750 System Software release 2.1.0 and later:
•ICS System Manager software must be installed on one (and only one) SPE310 in a Cisco ICS 7750 chassis.
•The SPE running System Manager is installed in slot 6 by default (at the factory). You can move the SPE running System Manager to another slot, provided that you follow the instructions in Cisco ICS 7750 FRU Installation and Replacement and the Cisco ICS 7750 Getting Started Guide.
•ICS Core Software must be installed on all SPEs in the chassis other than the SPE running System Manager.
•Software approved for use on the SPE310 in the Cisco ICS 7750, such as Cisco CallManager, can be installed on any SPE310 in the chassis.
Note The specific ICS software package installed on an SPE during the reimaging process determines whether the SPE will be the SPE running System Manager or an SPE running core software.
With ICS System Software release 2.1.0 and later, ICS System Manager software runs on only one SPE310. Other SPE310s that are installed in the same chassis run ICS Core Software, as well as other software applications.
SPE310 Card Details
To install and use Cisco ICS 7750 System Software release 2.1.0 or later, you must have an ICS 7750 chassis equipped with SPE310 cards. The SPE310 offers a keyboard/mouse port, a video port, and two universal serial bus (USB) ports that support standard USB devices such as CD-ROM drives.
USB keyboard and mouse devices can also be connected to the USB ports, although it should be noted that during reimaging, one of the two USB ports is needed for the USB CD-ROM drive. If your USB keyboard does not have a pass-through USB port, and you wish to use a USB mouse, you will need a powered USB hub.
The SPE310 also features a 700-MHz Pentium III processor, a 20.4-GB hard disk drive, and 512 MB of onboard memory. You can upgrade SPE310 memory by installing dual in-line memory modules (DIMMs) in one or both of the SPE card DIMM slots.
Refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750 for information on supported memory configurations and instructions on upgrading the memory on SPE310 cards.
For SPE310 ordering and migration information, contact your Cisco sales representative.
Preparing for SPE310 Reimaging
You will need the following information for restoring saved configurations and data, so be sure to record it now:
•SPE host names
•Passwords, including the following:
–SPE administrator password
–IOS login password
–IOS enable password
–SNMP read-only and read-write community strings
•IP address of each card in the chassis
•Specific function of each SPE in the chassis (running System Manager or running core software)
•CallManager and/or other application-specific configuration information and passwords, as applicable
The "Backup" section provides additional details about the data you should gather and the backups to perform if you later wish to restore a previous ICS 7750 system configuration. After you have gathered the information and backed up the configuration data, you can then proceed to the "Reimaging the SPE310" section.
Backup
To prepare for SPE310 reimaging, you should back up any existing system data.
•For instructions for backing up ICS System Manager data, IOS configuration files for multiservice route processor (MRP) cards, and SPE registry settings, refer to the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
•For instructions for backing up applications you have installed on SPEs, and for which you later plan to restore configuration data, refer to the documentation for these applications.
You should also record all passwords assigned for ICS 7750 component and application access (if these were changed from defaults), as well as for any administrative logins and accounts. During the reimaging, some passwords are reset to defaults, which you can later change to desired values. However, in some instances, restoring backed-up configuration and application data will require knowledge of the original pre-reimaging passwords.
Note To back up IOS configuration files for any Flash-based card, including the MRP or ASI cards (MRP300, MRP3-8FXS, MRP3-16FXS), and the SSP, you must follow a manual procedure. Refer to Cisco ICS 7750 FRU Installation and Replacement for additional information.
Note For information on the Flash-based cards, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750.
Reimaging the SPE310
The following are the steps for reimaging and installing ICS software on an SPE310:
•Preparing the Peripherals
•Reimaging Windows 2000 Server on the SPE310 Hard Disk
•Installing the ICS 7750 System Software
•Upgrading to ICS System Software Release 2.3
•Removing the Peripherals
Preparing the Peripherals
To reimage the SPE310, you need to install the CD-ROM drive tray and CD-ROM drive, both provided in the accessory kit. A monitor is also required, although the keyboard and mouse, if present, will need to be removed.
During this process, the rest of the chassis remains powered up, including any installed MRPs, except for the Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS). The Flash-based MRP cards must be removed during the reimage process.
Note At various points during SPE reimaging, alarm LEDs may light temporarily on the various cards in the ICS 7750 chassis. This is a normal but temporary condition, and any alarm LED indications on the SPE being reimaged can be disregarded for the duration of the reimaging process.
In a chassis with more than one SPE, you can use the System Manager display to show the function of each SPE and in which slot each resides.
Note Powering down an SPE will interrupt any services or applications running on that SPE. Measures should be taken to minimize the effects on users.
Follow these steps to prepare the peripherals:
Step 1 Press the SHTDN button on the SPE card that you want to reimage.
The STATUS LED on the card starts blinking. After several minutes, it will turn off. Wait for the STATUS LED to turn off before you continue. Repeat this as necessary if you are reimaging more than one SPE.
Note If the SPE(s) to be reimaged are already shut down, this step is unnecessary, and you can proceed to Step 2.
Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.
Caution To prevent ESD damage, handle cards only by their edges, and use an ESD-preventive wrist strap or other grounding device.
Step 3 For each SPE to be reimaged, completely loosen the card captive lock-down screws.
Step 4 Press the upper and lower ejector levers outward at the same time to disengage the card from the backplane. Pull the SPE card out about one inch, far enough to disengage from the backplane; do not remove the card from the chassis completely. Repeat as necessary to unseat additional SPEs to be reimaged.
Caution Always use the ejector levers to disengage or seat cards. Failure to use the levers can cause erroneous system messages indicating a card failure. Do not use the ejector levers to lift or support the weight of the cards.
Note Unseating and reseating of the SPE should be done only when the SPE has been safely shut down. In normal use, you should not unseat and reseat an SPE without first ensuring that the SPE has been shut down.
Caution Do not power down the ICS 7750 by using the chassis power supply switch or by unplugging the power supply. Powering down the system by either means may cause the ICS 7750 to lose important configuration data, and will interrupt any applications or functions running on other cards in the chassis. Instead, always first shut down each card safely before you power down the chassis.
Step 5 Connect the monitor cable to the video port on the first SPE310 to be reimaged. Power on the monitor. (If you are repeating this step when reimaging multiple SPEs in a chassis, connect the monitor cable to the next SPE to be reimaged.)
Step 6 Attach the CD-ROM drive tray to the fan tray underneath the SPE by threading the hooks on the drive tray into the grid on the fan tray as shown in Figure 1. If a drive tray is already attached, proceed to Step 8.
Figure 1 Attaching the CD-ROM Drive Tray
Note The CD-ROM drive tray is for temporary use in loading software on the SPE. Always remove the CD-ROM drive and drive tray when you finish using them.
Step 7 Place the CD-ROM drive in the drive tray as shown in Figure 2.
Figure 2 Installing the CD-ROM Drive
Step 8 Connect the CD-ROM drive USB cable to one of the USB ports on the SPE310. Either port can be used.
Note The drive tray is designed only for the weight of the CD-ROM drive. Never place heavy objects or items other than the CD-ROM drive on the drive tray. Overloading the drive tray may damage the ventilation grille or impede airflow into the chassis.
Note If you lose the CD-ROM USB cable, see the documentation accompanying the CD-ROM drive in the ICS 7750 accessory kit for information on obtaining a replacement, or contact TAC (see the "Obtaining Technical Assistance" section) for additional assistance.
Note During the reimaging process, you will be asked to unseat and reseat the SPE a number of times. There is no need to tighten the lock-down screws on the SPE card until after the reimaging is complete (described in the "Accessing System Manager and Verifying ICS 7750 Functionality" section).
Reimaging Windows 2000 Server on the SPE310 Hard Disk
The first stage of the reimaging process is to install a new copy of the Windows 2000 Server operating system, using the Cisco ICS 7750 Windows 2000 Bootable CD for SPE, included in the accessory kit.
This Cisco-provided CD contains a special customized version of Windows 2000 Server. When an SPE310 is booted from the CD, it automatically copies a complete Windows 2000 setup disk image to the ICS 7750 hard disk; then Windows 2000 performs an automatic silent installation.
If you are reimaging more than one SPE in the same ICS 7750 chassis, you should repeat the steps listed in this section, installing the new copy of Windows 2000 on each SPE, and installing the required hot fixes (described in the "Installing Windows 2000 Hot Fixes" section), before you continue with the "Installing the ICS 7750 System Software" section.
Note Because of the way that disk images are formatted, if you attempt to read the Cisco ICS 7750 Windows 2000 Bootable CD for SPE using Windows Explorer or some other file browser, you will see no files displayed. This is normal and does not indicate faulty CD media. Disk image files cannot be read using conventional file browsers.
Follow these steps to perform this part of the reimaging process:
Step 1 Put the Windows 2000 CD in CD-ROM drive, making sure to seat the CD securely on the CD-ROM drive spindle, and close the cover.
Note Use only the Windows 2000 CD included in the ICS 7750 accessory kit. This version has been customized for use with the ICS 7750. Use of any other version of Microsoft Windows, even if it is the same basic type of operating system, is not supported. Use of any other version of Microsoft Windows will prevent the ICS 7750 from functioning properly.
Step 2 Power up the SPE310 by reseating it in the ICS 7750 chassis.
Note If the chassis is not powered up, power it up, and wait for all components to initialize. This process can take several minutes. Do this first before reseating the SPE.
The SPE310 should boot automatically from the attached CD-ROM drive. If it does not boot, unseat the SPE from the chassis about an inch, check the cable connection between the CD-ROM drive and the SPE's USB port, and reseat the SPE again.
During rebooting, the SPE310 green status LED blinks, and the amber alarm LED is on.
It takes about a minute for the rebooting to complete. On the attached monitor, a text message is displayed, indicating that the SPE reimaging process is about to start.
Note To stop the process at this point, unseat the SPE, remove the Windows 2000 CD from the CD-ROM drive, and reseat the SPE in the chassis. After the operating system reimaging process begins in Step 3, however, you cannot stop the reimaging, and all data on the SPE310's hard disk will be lost.
Step 3 You begin the SPE310 reimaging at this time by pressing the SHTDN button on the SPE. When you press the SHTDN button, the status LED goes out and the alarm LED blinks.
The Symantec Norton Ghost application runs automatically and begins copying the raw Windows 2000 installation image to the SPE hard disk, a process which takes approximately one hour.
During this time, both the green status and amber alarm LEDs blink in unison. You can view the progress by watching the Norton Ghost display on the attached monitor.
Note If there is a problem during the Norton Ghost execution, such as a hard disk failure or sector error, you may see an error message directing you to contact Symantec Support. If this happens, you should instead contact the Cisco Technical Assistance Center (TAC). See the "Obtaining Technical Assistance" section for more information.
When the Norton Ghost application has finished running, the status LED goes off and the amber alarm LED stays on. The attached monitor displays a completion status message.
Step 4 Unseat the SPE310 from the ICS 7750 chassis.
Step 5 If the chassis is connected to an existing network (for example, an Ethernet connection to the SSP), remove the network connection now. (If the chassis is connected only to an isolated console PC through the SSP Ethernet connection, you can leave that connection in place.)
Note This step is necessary to prevent the SPE from being vulnerable to virus or worm attack. You will be able to restore the network connection shortly, after you install the required operating system security hot fixes.
Step 6 Remove the CD from CD-ROM drive, and disconnect the CD-ROM drive cable from the SPE's USB port.
Step 7 If you have disconnected the keyboard and mouse, reconnect them to the SPE.
Step 8 Reboot the SPE310 by reseating it in the chassis.
Note If you notice the execution of CHKDSK as a result of reseating the SPE, it is an expected behavior. CHKDSK is part of the Windows 2000 reimaging process, a routine check to find and fix any potential inconsistencies or errors on the SPE hard disk.
Windows 2000 silent installation begins, requiring no user input. During the installation, the SPE will reboot automatically several times as Windows installs itself, finds and registers devices, and creates user settings. When the installation is complete (after about 20 minutes), the green status LED blinks and the alarm LED is off. The following message appears:
It is now safe to turn off your computer.
Step 9 Unseat the SPE about one inch, wait 10 seconds, and reseat the SPE to reboot again.
When the SPE comes up, the Windows 2000 login screen displays on the attached monitor.
Step 10 Log in to the SPE, using the default Windows user login name (administrator) and password (changeme).
Step 11 Click Start > Settings > Control Panel. In the Control Panel, double-click Date/Time to open the Date/Time Properties window.
Step 12 In the Date/Time Properties window, set the correct date and time in the Date & Time tab, and set the appropriate time zone in the Time Zone tab. Click OK to accept the changes.
Step 13 Still in the Control Panel, double-click System to open System Properties. Under the Network Identification tab in System Properties, change the SPE host name to the desired name. This needs to be done before you proceed with the "Installing the ICS 7750 System Software" section.
Changing the host name is subject to the following restrictions:
•The host name must be unique to your network.
•The host name must not be longer than 15 characters.
•The host name cannot have a space anywhere in the host name, including leading or trailing spaces. The following characters and symbols are not valid entries in host names: \ " / [ ] : | < > + = ; , ?.
Note If you are reimaging an SPE310 that is to have system or CallManager configuration data restored to it, you must use the host name that was originally assigned to the SPE before the reimaging. Otherwise, the data restoration will not work. See the list of information in the "Preparing for SPE310 Reimaging" section, for details on the data needed.
Note Because Microsoft SQL Server is installed on the SPE as part of the system software and later as part of the Cisco CallManager installation, it is best practice to change the SPE host name before installing system software. If you have already installed system software, you can still change the host name of an SPE running System Manager, but only if no applications (including Cisco CallManager) have been installed on the SPE. For detailed procedures on how to change the host name of an SPE running System Manager, refer to the "Changing the Host Name of the SPE Running System Manager" section in the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x. After any applications have been installed on the SPE, you cannot change the host name without first reimaging the SPE and restarting the SPE replacement process.
Step 14 After changing the SPE host name, click OK. Windows 2000 will notify you that you must reboot the system to complete the change. Click OK.
After you have reimaged the SPE310 with the Windows 2000 operating system and the silent installation is complete, proceed to the "Installing Windows 2000 Hot Fixes" section. Installing the hot fixes provided on the ICS 7750 System Software CD will make the operating system up-to-date and will apply the recommended security patches.
Note Aside from installing the recommended hot fixes, you should not make any other Windows 2000 configuration changes (for example, password changes, adjustments to computer management accounts, and so on) until after you complete the ICS 7750 System Software installation process, which is described in the "Installing the ICS 7750 System Software" section.
Installing Windows 2000 Hot Fixes
You should always install the Cisco-recommended Windows 2000 hot fixes. Installing the hot fixes included on the ICS 7750 System Software CD is considered mandatory before continuing to the "Installing the ICS 7750 System Software" section and before reconnecting the chassis to the network.
Any hot fixes not contained on the ICS 7750 System Software CD (those which, in the future, may be additionally recommended by Cisco for installation) should be applied after your ICS 7750 System Software is installed and configured (after Step 9 of the "Accessing System Manager and Verifying ICS 7750 Functionality" section).
Any additional approved hot fixes can be found on the Cisco CCO website, in the ICS 7750 download area:
http://www.cisco.com/cgi-bin/tablebuild.pl/ics7750
When Cisco approves and releases a hot fix for use on the ICS 7750, you will be given the specific URL needed to retrieve the hot fix. (See the "Installing Additional Windows 2000 Hot Fixes" section for more information on how and when to install these additional hot fixes.)
Follow these steps to install the hot fixes provided on the Cisco ICS 7750 System Software CD:
Step 1 If you are not already logged in and using the connected keyboard, mouse, and monitor, log in to the SPE now, using the default Windows user login name (administrator) and password (changeme).
Step 2 Using Windows Explorer on the SPE, create the directory C:\Temp on the SPE (if the directory does not already exist).
Step 3 Connect the CD-ROM drive cable to the SPE's USB port, and wait for Windows to recognize and load the drivers for the CD-ROM drive.
Step 4 Put the ICS System Software CD in the CD-ROM drive. Using Windows Explorer, browse to the D:\Microsoft\HotFix directory (where "D" is the CD-ROM drive designation).
Step 5 Copy the hot fix files from the Cisco ICS 7750 System Software CD to the C:\Temp directory.
Step 6 When you have finished copying the hot fix files, unmount and disconnect the CD-ROM drive. Follow the procedures outlined in the "Removing the CD-ROM Drive" section; do this before you run the hot fixes.
Step 7 On the SPE, using Windows Explorer, browse to the C:\Temp directory. Alternatively, you could start a command prompt window (Start > Programs > Accessories > Command Prompt) and change the directory to C:\Temp.
Step 8 If you are using Windows Explorer, double-click each hot fix file to execute it. If you are using the command prompt window, run each fix individually by entering the full file name of the hot fix and pressing Enter. For example:
C:\Temp> Q300972_W2K_SP3_x86_en.EXE
Note Some fixes may require rebooting Windows 2000. If you are prompted to reboot, do so to allow the fix to complete the installation. If rebooting is required, you will need to log in to Windows again and repeat this hot fix installation process from Step 7 until all the fixes have been installed.
When you have finished, you will see a dialog box confirming that the hot fix has been installed successfully.
Step 9 When all the hot fixes are installed, you can delete the hot fix installation files from the C:\Temp directory.
Step 10 After all the required hot fixes have been installed, you can reconnect the chassis to the network.
Note If you are reimaging more than one SPE in an ICS 7750 chassis, at this point you can return to Step 5 in the "Preparing the Peripherals" section. Repeat the Windows 2000 operating system reimaging process for each SPE before you continue with the "Installing the ICS 7750 System Software" section. If you are reimaging more than one SPE, you may wish to forgo reconnecting the chassis to the network until after all the SPEs have been reimaged and the required hot fixes have been installed on each. Otherwise, you will need to take the chassis off the network repeatedly.
Recommended Hot Fixes
Cisco currently recommends installation of the following hot fixes:
•Q293826 Windows 2000 Cumulative Security Patch
•Q300972 Code Red Security Fix
These fixes are available on the Cisco ICS 7750 System Software CD that came with your ICS 7750, in the directory <Drive>:\Microsoft\Hotfix\, where <Drive> corresponds to the CD-ROM drive assignment.
Caution Failure to install these security hot fixes before connecting to an intranet or the Internet creates an immediate risk for a security breach, possibly resulting in a compromised system. Therefore, installing the hot fixes provided on the Cisco ICS 7750 System Software CD is considered mandatory before connecting or reconnecting the ICS 7750 chassis to the network, if it has a newly reimaged SPE installed.
Installing the ICS 7750 System Software
To install the ICS 7750 system software on one or more SPEs newly reimaged with the Windows 2000 operating system, you need a Windows-based PC or laptop connected both to the Ethernet port on the system switch processor (SSP) and to the console port on the system alarm processor (SAP). System requirements for this PC or laptop are covered in the "PC Requirements" section.
You should also have already reimaged the SPE operating system (see the "Reimaging Windows 2000 Server on the SPE310 Hard Disk" section) and applied any necessary Cisco-recommended hot fixes, as described in the "Installing Windows 2000 Hot Fixes" section. If you are installing ICS 7750 system software on more than one SPE in a chassis, each SPE needs to have had the Windows 2000 operating system reimaged before you continue with this stage of the process.
Instructions on how to set the attached PC's IP address are described in the "Configuring Your PC IP Address for Initial Configuration" section.
For an SPE that will be running System Manager, this step of the process should take from 60 to 75 minutes, approximately. For SPEs intended to run applications only, this step needs only about 20 to 30 minutes to complete. When ICS 7750 System Software is being installed on more than one SPE, the time required will increase correspondingly.
Configuring Your PC IP Address for Initial Configuration
To complete the reimaging process and the ICS 7750 System Software installation, your PC must have an IP address in the range recognized by the Cisco ICS 7750 default configuration.
Note You will need to return your PC to its original configuration after the Cisco ICS 7750 has been configured. We recommend that you write down your PC IP address settings before you change them.
If you have not already completed these steps, follow this procedure to change the IP address on the PC you have connected to the Ethernet port on the SSP:
Step 1 On the PC Desktop, right-click Network Neighborhood (Windows NT, Windows 98) or My Network Places (Windows 2000).
Step 2 Choose Properties.
Step 3 Click the Protocols tab (Windows NT, Windows 98), or right-click Local Area Connection, and choose Properties (Windows 2000).
Step 4 Choose TCP/IP Protocol (Windows NT, Windows 98) or Internet Protocol (TCP/IP) (Windows 2000).
Step 5 Click Properties.
Step 6 Click the Specify an IP address radio button (Windows NT, Windows 98) or the Use the following IP address radio button (Windows 2000).
Step 7 In the IP Address field, enter 10.0.0.250 (or some other unique, unused IP address in the 10.0.0.x range, if 10.0.0.250 is unavailable).
Note (By default, system cards in the ICS 7750 chassis are assigned IP addresses in the range beginning with 10.0.0.1 and ending with 10.0.0.127. The ICS Image Install Tool also makes use of the addresses 10.0.0.1 and 10.0.0.245 through 10.0.0.249, so these addresses should not be chosen either.)
This IP address must meet the following requirements:
•It must be in the same subnet as the cards in the Cisco ICS 7750.
•It must not fall within the range of contiguous IP addresses that you have reserved for the Cisco ICS 7750 cards.
Step 8 In the Subnet Mask field, enter 255.255.255.0.
Step 9 Click OK.
Step 10 If a message appears indicating that your PC must be rebooted to apply the changes, click Yes.
Using the ICS Image Install Tool
The Image Install Tool is used in the following scenarios:
•Installation of ICS System Software only for the SPE that will be running System Manager. No other SPEs in the chassis are affected.
•Installation of ICS Core Software on one or more SPEs for running applications only. In this instance, there must be another SPE in the chassis that is running System Manager.
•Installation of ICS System Software and ICS Core Software across multiple SPEs, affecting all installed SPEs in the chassis.
Note The ICS Image Install Tool is intended for use only on a "clean" SPE—that is, an SPE without ICS System Software or ICS Core Software installed and using default passwords. If you have an SPE that has not been freshly reimaged with a new copy of Windows 2000 Server, as described previously in this document, you must uninstall the ICS System Software or ICS Core Software and set the SPE's password to changeme. Otherwise, the Image Install Tool will fail.
Note The ICS 7750 chassis needs to be powered on for this stage of the process.
Note Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS) must be removed for this stage of the process.
Note When you are configuring the network settings for any PC or system networked with the chassis, be sure not to use the IP address 10.0.0.1 to 10.0.0.127 or any address in the range from 10.0.0.245 to 10.0.0.249. Using these addresses will conflict with default IP addresses used by ICS 7750 chassis components.
Perform the following steps to install ICS software:
Step 1 Connect the PC serial port to the Console port on the ICS 7750 chassis SAP. Be sure to connect to the Console port on the SAP; do not connect to COM1 or COM2.
Step 2 If you will be installing System Manager software on an SPE, disconnect the ICS 7750 from any LAN and WAN connections. Remove any external network Ethernet connections to the ports on the SSP, if present. If you are installing ICS Core Software only on SPEs for running applications, you can skip this step.
Step 3 If you will be installing System Manager software on an SPE, shut down all other cards in the chassis, completely loosen the lock-down screws, and unseat the cards from their respective slots, except for the SSP, the SAP, and any SPEs having software installed. This step avoids the risk of unwanted configuration or software changes to other cards during the installation. (See the Cisco ICS 7750 Hardware Installation Guide for instructions on how to do this.) If you are installing ICS Core Software only on SPEs for running applications, you can skip this step.
Note Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS) must be removed during this process. Shut down all Flash-based MRP cards in the chassis, completely loosen the lock-down screws, and unseat the cards from their respective slots.
Step 4 Use a straight-through Ethernet cable to connect the 10/100 Ethernet NIC in the PC to either of the Ethernet ports on the chassis SSP.
Step 5 Put the System Software CD in the CD-ROM drive of the attached Windows-based PC or laptop.
Note If you have an application such as Hyperterminal or Netshell which uses the serial port on the console, shut down the application. The Image Install Tool needs exclusive access to the SAP console port in order to function.
Step 6 Use Windows Explorer or the Run command to browse to the root directory of the System Software CD. Locate the ImageInstallTool.bat file in the root directory, and double-click it to start the Image Install Tool. Figure 3 shows what the initial Image Install Tool screen looks like.
Note The Image Install Tool must be run on a PC connected to the ICS 7750 chassis; it will not run on an SPE in the chassis itself.
Figure 3 Image Install Tool Initial Screen
Step 7 From the Image Install Tool Action menu, select Prepare SPE for Install. In the Serial Port field, choose the COM port used by the PC to communicate with the SAP Console port. This brings up the Set SPE Address for Fresh Install Action screen, shown in Figure 4. For the SPE that will run System Manager, select the IP address 10.0.0.1 from the drop-down list, using the list corresponding to the slot in which the SPE is installed (usually Slot 6).
Figure 4 Set SPE Address for Fresh Install Action Screen
Step 8 For an SPE running ICS Core Software (for applications), again using the displayed drop-down menu corresponding to the slot in which the SPE is installed, you should set the SPE IP address to values in the range from 10.0.0.245 to 10.0.0.249. If you are installing the ICS 7750 System Software on more than one SPE, be sure to give each SPE a unique IP address among the addresses available in the drop-down menus.
Note For MRPs and analog station interface cards (ASIs), and for any SPEs not being reimaged, leave the SPE IP Address entry for their corresponding chassis slot numbers set to the default, None.
Note There can be only one SPE running System Manager in an ICS 7750 chassis, but there can be more than one SPE running ICS Core Software (dedicated to running applications).
The Image Install Tool requires this temporary IP address change to perform its installation functions. When the ICS 7750 System Software installation and SPE reimaging are complete, you have the opportunity to restore configuration data or use ICSConfig to reset the IP address to your desired values.
Step 9 After selecting the IP addresses, click Start.
The Image Install Tool assigns the IP addresses to the selected SPEs. This process takes up to 3 minutes per card selected.
Step 10 From the Image Install Tool Action menu, select Install. In the displayed Discover SPEs for Fresh Install Action screen, you will be prompted for system passwords. The Discover SPEs for Fresh Install Action screen is shown in Figure 5.
Figure 5 Discover SPEs for Fresh Install Action Screen
Step 11 If you are installing ICS Core Software on one or more applications-only SPEs, in a chassis in which the default password has been changed for the SPE running System Manager, enter the new password in the SPE Administrator Password field. Otherwise, leave the field blank.
The IOS Login Password and IOS Enable Password fields need to be completed only if the system default passwords have been changed.
Note To install software on more than one SPE in the chassis, all the SPEs must be using the same default passwords. If you have just completed the Windows 2000 operating system reimaging process on all SPEs to be installed with Cisco ICS 7750 System Software, they will all be using the same default password, changeme.
Note Do not change the default passwords on the SPE that is being loaded with ICS software. If you change the default passwords, the installation will fail.
Step 12 Click Start Discovery to begin the discovery process.
The Image Install Tool begins the discovery process, which takes up to 2 minutes per slot.
When discovery is complete, a message is displayed that requests confirmation of the chassis inventory. Enter "Y" for "yes", and press Enter.
Note If other cards in the chassis were unseated in Step 3 of this procedure, they will not be listed. If the chassis inventory is incorrect, check the status LEDs on the installed, powered-up cards, and make sure that all the cards are seated securely in the chassis. If you needed to reseat one or more cards, run the Image Install Tool discovery process again (Step 10). If an expected card is still not displaying, refer to the Cisco ICS 7750 Administration and Troubleshooting Guide for more information, or contact your Cisco support representative (see the "Obtaining Technical Assistance" section).
Step 13 In the next screen, shown in Figure 6, you are prompted for the ICS software package and MS SQL installation package locations. These are available on the Cisco ICS 7750 System Software CD. Use the Browse buttons in the Image Install Tool to find the software locations on the CD. For example:
•MS SQL—D:\Microsoft\SQLServer\ms_sql.exe
•ICS software—D:\ics\s77a-2.2.0.exe
Note The file browsing function may take several seconds or longer to list the files, depending on the system speed, connection speed, CD-ROM media spin-up time, and so on.
Figure 6 Fresh Install Action Screen
The Image Install Tool automatically installs the ICS system software appropriate to the SPEs, depending on the IP addresses selected. IP address 10.0.0.1 designates the SPE running System Manager, whereas IP addresses in the range of 10.0.0.245 through 10.0.0.249 designate the SPE(s) that run ICS Core Software.
After selecting the ICS 7750 System Software package and MS SQL locations, click Start to begin the installation. Using the attached computer's Ethernet connection, the Image Install Tool uploads and installs the software packages; this process can take from 60 to 75 minutes to complete for the system software (System Manager) package and approximately 20 to 30 minutes for each core software (applications) package to be loaded.
Note If the software uploading and installation process is interrupted before it is complete (for example, if dust on the CD-ROM media prevents reading), you will need to go back to
Step 7 of this procedure,, and repeat the steps from that point.
Step 14 When the software installation is complete, a notification is displayed in the status pane of the Image Install Tool window. You can exit the Image Install Tool (select Action > Exit) and proceed to the next part of the reimaging process, described in the "Restoring ICS System Manager Data" section.
After the Image Install Tool part of the process is complete, the next step depends on the intended function of the SPE card and, if it is to be the SPE running System Manager, on whether a backup is available.
•If an SPE running System Manager was reimaged and you have a backup, proceed to the "Restoring ICS System Manager Data" section.
•If an SPE running System Manager was reimaged and you do not have a backup, proceed to the "Running ICSConfig when System Backup Is Unavailable" section.
•If the reimaging was done only with one or more applications SPEs, proceed to the "Accessing System Manager and Verifying ICS 7750 Functionality" section.
Restoring ICS System Manager Data
For a reimaged SPE running System Manager, with an available backup, restore the necessary data, using the backups and information you gathered in the "Preparing for SPE310 Reimaging" section.
For detailed instructions on restoring ICS System Manager data, IOS configuration files for MRP cards, and SPE310 registry settings, refer to the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
Note At the end of the restoration process, you will be instructed to seat all the MRPs and ASIs. It can take up to 4 minutes per card to configure each MRP200, ASI81, and ASI160 card, for TFTP to execute fully when first booting these cards in a chassis with a reimaged SPE running System Manager. Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS) may boot in less time.
Note At this point, any applications-only (core software) SPEs are still unseated. You should seat these SPEs now.
After restoring the backed up system configuration data, you can proceed to the "Accessing System Manager and Verifying ICS 7750 Functionality" section. (It is not necessary to run ICSConfig.)
Running ICSConfig when System Backup Is Unavailable
When you have a reimaged SPE running System Manager and do not have a system backup, you must run the Cisco ICS System Manager initial configuration program (also referred to as ICSConfig), a web-browser-based program that prompts you to enter IP and other network information.
Running ICSConfig and entering the IP and other network information are necessary to prepare the SPE for new system configuration. (See the Cisco ICS 7750 Getting Started Guide for more information on how to set up and configure a new ICS 7750 chassis.)
When the initial configuration program is complete, you can use System Manager to configure and manage the system.
Follow these steps to run ICSConfig:
Step 1 Seat any cards in the chassis that were unseated at the beginning of the installation process.
Note It can take up to 4 minutes per card to configure each MRP200, ASI81, and ASI160 card, and for TFTP to execute fully when first booting these cards in a chassis with a reimaged SPE running System Manager. Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS) may boot in less time.
Step 2 On the PC connected to the chassis or directly on the System Manager SPE (with keyboard, mouse, and monitor attached), open a web browser.
Step 3 On the URL address line in the web browser, type http://10.0.0.1/ICSConfig. Press Enter.
Step 4 You will receive a login authentication prompt. In the user field, enter Administrator; in the password field, enter changeme.
Step 5 The Cisco End User License Agreement appears. Read it, and click I Accept.
Step 6 Select Yes or No on the next screen, and click Continue.
Discovery of the system cards begins. You can monitor the progress by watching the percentage display on the top status bar on the attached monitor.
Step 7 At the System Manager Initial Setup window, you will begin assigning the IP addresses for the system cards and external devices such as phones and PCs. For more information on procedures for using ICSConfig, see the online help and the Cisco ICS 7750 Getting Started Guide.
If you are installing a new SPE in the chassis, be sure to use an IP address not already assigned to another card in the chassis.
Until you change passwords using ICSConfig, the system defaults all passwords to changeme. You can move between the different configuration pages of ICSConfig by using the Back and Next buttons.
Step 8 After you have completed all the changes you wish to make, scroll forward until the Submit button appears, and click it.
At this point, the changes are implemented; this process can take up to 20 minutes to complete.
Step 9 Perform the necessary Cisco IOS configuration for each MRP card and ASI card in the chassis. For instructions, refer to the Cisco ICS 7750 Getting Started Guide.
After performing these steps, continue with the "Accessing System Manager and Verifying ICS 7750 Functionality" section.
Accessing System Manager and Verifying ICS 7750 Functionality
Follow these steps to access System Manager to verify that the chassis is functional and to restore any removed connections:
Step 1 Seat any cards that were unseated at the beginning of the Image Install Tool part of the process.
Note It can take up to 4 minutes per card to configure each MRP and ASI, and for TFTP to execute fully when first booting MRP200, ASI81, and ASI160 cards in a chassis with a reimaged System Manager SPE.
Step 2 Tighten the lock-down screws for all the cards in the ICS 7750 chassis.
Step 3 Reconnect the ICS 7750 to its original LAN and WAN connections.
Step 4 Restore the external LAN connections to the Ethernet ports on the SSP.
Step 5 Restore the LAN and WAN connections to the MRP and ASI cards.
Step 6 If the SPE running System Manager has had its IP address or subnet changed as part of the restoration or configuration process, change the IP address of the PC connected to the chassis to the same IP address range and subnet. You can do this manually in Network Settings or, if your network supports it, by reenabling DHCP address resolution on the PC. (See the "Configuring Your PC IP Address for Initial Configuration" section for details on how to access and change the PC network settings.)
Step 7 Start a browser on the PC, and access System Manager by entering the following in the address field:
http://<SPE IP address>/ics
where the SPE IP address entered is the IP address of the SPE running System Manager.
The System Manager screen displays in the browser.
Step 8 In the User ID field, enter admin. In the Password field, enter the ICS super admin password (set during ICSConfig). Click Login.
The System Manager home page should display the correct hardware and software information for the various chassis components.
Step 9 When you have finished and have verified that the cards in the chassis are up and running, exit System Manager, and close the web browser window.
After you complete this procedure, continue with the "Installing Additional Windows 2000 Hot Fixes" section.
Installing Additional Windows 2000 Hot Fixes
If you have reimaged the Windows 2000 operating system on an SPE, and there are additional hot fixes yet to be installed (that is, hot fixes recommended for installation by Cisco, in addition to the hot fixes already provided on the Cisco ICS 7750 System Software CD), you should install these additional hot fixes now.
Any additional approved hotfixes can be found on the Cisco Software Center.
If there are no additional Windows 2000 hot fixes to be installed at this time, and if you want to install applications on the SPE, you can proceed to the "Installing Applications and Restoring Application Data" section. If there are no applications to be installed, you can proceed to the "Removing the Peripherals" section.
Note Some hot fixes may require rebooting the system and/or temporary stopping of certain services on the SPE. It is recommended that the fixes be applied to each SPE at a time when temporary downtime of the system is acceptable, such as during scheduled maintenance.
To install the additional hot fixes, perform the following steps:
Step 1 Download the hot fix from the Cisco CCO website, and copy it to the hard disk on each SPE in the chassis. For example, you could create and use the directory C:\Temp as a temporary location for storing the hot fix file.
Step 2 On the SPE, using Windows Explorer, browse to the C:\Temp directory. Alternatively, you could start a command prompt window (Start > Programs > Accessories > Command Prompt), and change directory to C:\Temp.
Step 3 If you are using Windows Explorer, double-click each fix file to execute it. If you are using the command prompt window, run each fix individually by entering the full file name of the hot fix and pressing Enter. For example:
C:\Temp> Q300972_W2K_SP3_x86_en.EXE
Note Some fixes may require rebooting Windows 2000. If you are prompted to reboot, please do it, to allow the fix to complete the installation. If rebooting is required, you may need to log in to Windows again and repeat this hot fix installation process from Step 2 until all the downloaded fixes have been installed.
When the individual hot fix installation is finished, you will see a dialog box confirming that the hot fix has been installed successfully.
Step 4 When the hot fix has been installed, you can delete the downloaded installation file(s), if any.
Continue with the "Installing Applications and Restoring Application Data" section, if you have applications to install and application data to restore. Otherwise, proceed to the "Removing the Peripherals" section.
Installing Applications and Restoring Application Data
At this point, you can continue with the optional installation of application software on the SPE and restoration of saved configuration data, if you have any.
See the appropriate installation and application documentation for information and procedures for installing the application software and restoring software data.
If you have no applications to install, you can proceed to the "Removing the Peripherals" section.
Upgrading to ICS System Software Release 2.3
After you have completed the reimaging and have restored data to your SPE, you need to manually upgrade the ICS system software to release 2.3.0.
This section describes how to download and install release 2.3.0 system software. The section includes the following topics:
•Downloading the Release 2.3 Software Package
•Upgrading the SPE Running System Manager
•Upgrading IOS Software Images for MRP Cards
•Upgrading IOS Software Images for the SSP
•Upgrading the ICS Core Software on Other SPEs
•Upgrading the Cisco Unity SPE
Downloading the Release 2.3 Software Package
Follow these steps to download release 2.3.0 to the SPE310. These instructions assume that the Cisco ICS 7750 has Internet connectivity. If this is not the case, you can also download the system software package to a PC and copy the package to the SPE310 hard disk.
Note The ICS System Software release 2.3.0 is available only for downloading from CCO.
Step 1 Log on to CCO either as a registered user or as a guest.
Go to the Cisco home page (www.cisco.com), and log on as a guest or registered user:
•Guest users will be granted limited access to Cisco's Software Image Library. Contact your Cisco service representative to obtain Special File privileges.
•Registered users with software service contracts will be granted full access privileges to the Software Center. If you do not have access to the Software Image Library, please check the terms of your service contract before contacting Cisco (or your sponsoring Cisco partner, for PICA customers).
Step 2 Enter the following URL in your web browser:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Step 3 Click the link for release 2.3.0.
Step 4 Enter the special access code in the field as instructed, if necessary.
There are some areas of the Software Center which you can access only by entering a special access code. Special access codes are provided either through a postal letter (through electronic or regular mail) informing you of the availability of an upgrade on CCO or through a conversation with authorized Cisco personnel.
Step 5 Click on the link corresponding to the software upgrade package (S77a-Upgrade-2.3.0.exe). The list of files includes the following information:
•Filename—The name of the software package
•Description—A brief description of the software package
•Release—The software release or version number
•Size—The size of the file in bytes
Step 6 When prompted, select the option in your browser to save the package to a directory on the SPE running System Manager, using one of the following methods:
•Save a copy of the self-extracting executable directly to a directory on the SPE running System Manager (for example, C:\ICS).
•Save a copy of the self-extracting executable in a shared network directory. Make sure that you can access this directory from the SPE running System Manager.
For example:
where E is mapped to a shared network directory, and the self-extracting executable is placed under the ICS directory).
Step 7 Continue with the "Upgrading the SPE Running System Manager" section.
Upgrading the SPE Running System Manager
Follow these steps to upgrade the SPE running System Manager to release 2.3.0:
Step 1 When the download has finished, on the SPE running System Manager, choose Start > Run.
The Run dialog opens.
Step 2 In the Open field, enter cmd to open a command-line window.
Step 3 Click OK.
A DOS window opens.
Step 4 Enter the following command to extract the system software package for release 2.3.0
C:\<Shared-drive>\<ICS-dir>\S77a-Upgrade-2.3.0.exe
Where <Shared-drive> can be one of the following:
•The SPE C-drive
•A shared network drive that can be accessed by the SPE
and <ICS-dir> is the directory in which the software package was saved.
For example:
C:\ICS\S77a-Upgrade-2.3.0.exe
Alternatively, you can navigate to the directory in which you saved the software package and double-click S77a-Upgrade-2.3.0.exe.
After the file extraction is complete, a ReadMe.txt file automatically appears. Follow the instructions, and continue with Step 5.
Step 5 Navigate to the Microsoft directory to install hotfixes on the system.
C:\> cd C:\ICS_Upgrade_2.3.0\Microsoft\hotfix
Step 6 Enter PatchInstaller.bat at the command prompt to execute the hotfix batch file and to install the hotfixes.
For example:
C:\ICS_Upgrade_2.3.0\Microsoft\hotfix> PatchInstaller.bat
Step 7 After the PatchInstaller.bat file has been executed, a message appears prompting you to reboot the SPE. Reboot the SPE, and continue with Step 8.
Step 8 Change to the directory in which the software upgrade executable is located:
C:\> cd C:\ICS_Upgrade_2.3.0\ICSSM
Step 9 Enter setup.exe at the command prompt to start the software upgrade on the SPE running System Manager.
For example:
C:\ICS_Upgrade_2.3.0\ICSSM> setup.exe
Step 10 When prompted, click the Upgrade radio button.
Step 11 Click Next to upgrade the SPE running System Manager to release 2.3.0.
Step 12 Click Finish when the upgrade installation is complete.
Step 13 Follow these steps to run ICSConfig to verify that the system is discovering the cards installed in the chassis:
a. On a PC, open Netscape Communicator or Microsoft Internet Explorer.
b. In the Location or Address field, enter the following URL, replacing IP address with the IP address of the SPE running System Manager:
http://IP address/icsconfig
You are prompted for a user ID and password.
c. Log in as an administrator (the default user ID is administrator), and enter your password (the default is changeme).
d. Click OK.
For information about ICSConfig, refer to the "Accessing ICSConfig" section in the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
You must upgrade the IOS images for the non-Flash-based MRP cards (MRP200, ASI81, and ASI160). Continue with the "Upgrading IOS Software Images for MRP Cards" section.
Upgrading IOS Software Images for MRP Cards
The MRP image that is shipped with ICS System Software release 2.3.0 is ics7700-sv3y-mz.122-4.YF. With this release, you must upgrade the IOS software on all non-Flash-based MRP cards (MRP200, ASI81, and ASI160).
Follow these steps to upgrade the IOS images on all the non-Flash-based MRP cards (MRP200, AI81, and ASI160) installed in the ICS 7750 chassis:
Step 1 Access the Windows desktop of the SPE running System Manager. See the "Accessing the SPE Windows Interface" section.
Step 2 Follow these steps to access the ICS System Manager:
a. On a PC, open Netscape Communicator or Microsoft Internet Explorer.
b. In the Location or Address field, enter the following URL, replacing IP address with the IP address of the SPE running System Manager:
c. Log in as the super administrator (user ID is admin), and enter your password (the default is admin).
d. Click Login.
For information on accessing System Manager, refer to the "Accessing ICS System Manager" section in the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
Step 3 On the ICS System Manager home page, click the Software Upgrade tab.
The names of the software images are shown in the Software Library table. The following software image was included with system software release 2.3.0 for the MRP and ASI cards. This image should appear in the Software Library:
•ASIs and MRPs—ics7700-sv3y-mz.122-4.YF
Step 4 At the right side of the Software Library table, click Add Image.
Step 5 From the Upload Image page, click Browse. Navigate to the folder on the SPE running System Manager where the image that you want to add is located. Select the image.
For example, the MRP image is located at
C:\ICS_Upgrade_2.3.0\Images\MRP\ics7700-sv3y-mz.122-4.YF
Step 6 Click the Upload to ICS 7750 button to add the image to the Software Library table.
A message will appear that states "Uploading Software Image to ICS 7750, please wait."
Step 7 Repeat Step 4 through Step 6 for each non-Flash-based MRP card in the chassis.
Step 8 From the Software Upgrade page, click Deliver to a system card next to the image that you want to deliver.
Note You need to deliver the updated MRP image to all non-Flash-based MRP cards (MRP200, ASI81, and ASI160). You do not need to deliver the image to Flash-based MRP cards (MRP300, MRP3-8FXS, and MRP3-16FXS).
Step 9 Click the drop-down arrow to view a list of choices for the Select a Target System Card field, and choose the target card.
Step 10 Click Deliver. The image is uploaded to the card that you chose. This process can take up to 10 minutes to complete.
Step 11 Repeat Step 8 through Step 10 to deliver the MRP image to all non-Flash-based MRP cards (MRP200, ASI81, and ASI160).
Step 12 If there are additional SPEs in the chassis, continue with the "Upgrading the ICS Core Software on Other SPEs" section.
Upgrading IOS Software Images for the SSP
The SSP image that is shipped with ICS System Software release 2.3.0 is c2900xl-c3h2s-tar.120-0.0.1.WC5.tar. With this release, you must upgrade the IOS software on the SSP.
Follow these steps to upgrade the IOS image on the SSP in the ICS 7750 chassis:
Step 1 Access the Windows desktop of the SPE running System Manager. See the "Accessing the SPE Windows Interface" section.
Step 2 Follow these steps to access the ICS System Manager:
a. On a PC, open Netscape Communicator or Microsoft Internet Explorer.
b. In the Location or Address field, enter the following URL, replacing IP address with the IP address of the SPE running System Manager:
c. Log in as the super administrator (user ID is admin), and enter your password (the default is admin).
d. Click Login.
For information on accessing System Manager, refer to the "Accessing ICS System Manager" section in the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.
Step 3 On the ICS System Manager home page, click the Software Upgrade tab.
The names of the software images are shown in the Software Library table. The following software image was included with system software release 2.3.0 for the SSP card; this image should appear in the Software Library:
•SSP—c2900xl-c3h2s-tar.120-0.0.1.WC5.tar
Step 4 At the right side of the Software Library table, click Add Image.
Step 5 From the Upload Image page, click Browse. Navigate to the folder on the SPE running System Manager where the image that you want to add is located. Select the image.
For example, the SSP image is located at
C:\ICS_Upgrade_2.3.0\Images\SSP\c2900xl-c3h2s-tar.120-0.0.1.WC5.tar
Step 6 Click the Upload to ICS 7750 button to add the image to the Software Library table.
A message appears that states "Uploading Software Image to ICS 7750, please wait."
Step 7 From the Software Upgrade page, click Deliver to a system card next to the image that you want to deliver.
Step 8 Click the drop-down arrow to view a list of choices for the Select a Target System Card field, and choose the target card.
Step 9 Click Deliver. The image is uploaded to the card that you chose. This process can take up to 10 minutes to complete.
Upgrading the ICS Core Software on Other SPEs
Follow these steps to upgrade additional SPEs (running ICS Core Software) to release 2.3.0:
Step 1 Access the Windows interface on the target SPE. See the "Accessing the SPE Windows Interface" section.
Note If you are upgrading an SPE running Cisco Unity, you may need to manually stop some of the services that are running on that SPE. See the "Upgrading the Cisco Unity SPE" section.
Step 2 Download the release 2.3.0 software from CCO, as described in the "Downloading the Release 2.3 Software Package" section.
Alternatively, you can copy the software from the SPE running System Manager to the SPE running the core software.
Step 3 On the SPE running ICS Core Software, choose Start > Run.
The Run dialog opens.
Step 4 In the Open field, enter cmd to open a command-line window.
Step 5 Click OK.
A DOS window opens.
Step 6 Enter the following command to extract the system software package for release 2.3.0:
C:\<Shared-drive>\<ICS-dir>\S77a-Upgrade-2.3.0.exe
where <Shared-drive> can be one of the following:
•The SPE C drive
•A shared network drive that can be accessed by the SPE
and <ICS-dir> is the directory in which you saved the software package.
For example:
C:\ICS\S77a-Upgrade-2.3.0.exe
Alternatively, you can navigate to the directory in which you saved the software package and double-click S77a-Upgrade-2.3.0.exe.
After the file extraction is complete, a ReadMe.txt file automatically appears. Follow the instructions, and continue with Step 7.
Step 7 Navigate to the Microsoft directory to install hotfixes on the system.
C:\> cd C:\ICS_Upgrade_2.3.0\Microsoft\hotfix
Step 8 Enter PatchInstaller.bat at the command prompt to execute the hotfix batch file and to install the hotfixes.
For example:
C:\ICS_Upgrade_2.3.0\Microsoft\hotfix> PatchInstaller.bat
Step 9 After the PatchInstaller.bat file has been executed, a message appears prompting you to reboot the SPE. Reboot the SPE, and continue with Step 10.
Step 10 Change to the directory in which the software upgrade executable is located:
C:\> cd C:\ICS_Upgrade_2.3.0\ICSSM
Step 11 At the command prompt, enter setup.exe to start the software upgrade on the SPE running the core software.
For example:
C:\ICS_Upgrade_2.3.0\ICSSM> setup.exe
Step 12 When prompted, click the Upgrade radio button.
Step 13 Click Next to upgrade the SPE running core software to the release 2.3.0 software.
Step 14 Click Finish when the upgrade operation is complete.
Step 15 Repeat this procedure for any additional SPEs installed in the chassis.
Upgrading the Cisco Unity SPE
If you are upgrading an SPE running Cisco Unity, you may need to manually stop some of the services that are running on the Cisco Unity SPE before you can perform the system software upgrade. Follow these steps to complete the Cisco Unity upgrade.
Step 1 Access the Windows interface on the target SPE. See the "Accessing the SPE Windows Interface" section.
Step 2 Right-click the Unity tray icon in the status bar that appears at the bottom of the window.
Step 3 From the pop-up menu, choose Stop Unity.
Step 4 On the target SPE, choose Start > Programs > Administrative Tools > Services.
Step 5 In the Services window, right-click Microsoft Exchange Information Store. From the pop-up menu, choose Stop.
Step 6 Click Yes to confirm to Stop Other Services.
Step 7 Perform the upgrade to ICS System Software release 2.3.0 as described in the "Upgrading the ICS Core Software on Other SPEs" section.
Removing the Peripherals
When the reimaging and software installation processes are complete, and whenever the peripherals are not in use, you should always remove those peripherals from the ICS 7750 chassis. See the following sections:
•Removing the CD-ROM Drive
•Removing the CD-ROM Drive Tray
•Removing the Monitor
•Removing the Keyboard and Mouse
•Removing the Connected PC
Removing the CD-ROM Drive
If the SPE is powered down (unseated from the chassis), the drive can be disconnected from the USB port on the SPE.
If the SPE is running, use the attached monitor to locate the Unplug or Eject Hardware icon in the Windows System Tray (in the lower right corner of the screen, typically, unless the taskbar has been moved). The icon looks like a small card with an arrow floating above it.
Click the icon. In the pop-up menu that is displayed, choose Stop USB Mass Storage Device - Drive(D:).
After Windows reports that the device has been stopped, you can safely disconnect the USB CD-ROM drive cable from the SPE USB port.
Note If you fail to use the Unplug or Eject Hardware tool and if you plug and unplug the CD-ROM drive many times, the drive may stop responding. If this happens, disconnect the CD-ROM drive, wait 5 minutes, and try reconnecting it again. If the drive still fails to respond, reboot the SPE; it should be recognized after Windows reboots. If the CD-ROM still fails after these measures, contact your Cisco support representative.
Removing the CD-ROM Drive Tray
After you have removed the CD-ROM drive, detach the CD-ROM drive tray by unthreading it from the chassis grille.
Note You should remove the drive tray whenever it is not in use. Leaving it in place can interfere with airflow into the chassis.
Removing the Monitor
To remove the monitor, power down the monitor, and remove the monitor cable from the video port on the SPE310 card. This can be done at any time, whether the SPE is powered on or not.
Removing the Keyboard and Mouse
To remove the keyboard and mouse:
•If you are using the keyboard/mouse port, disconnect the "Y" connector from the keyboard/mouse port on the SPE.
•If you are using one of the USB ports for the keyboard and mouse, disconnect the cable connecting the peripherals to the USB port.
Note If you later reconnect a keyboard and/or mouse to the PS/2 keyboard/mouse port, you will need to reboot the SPE in order for them to be recognized.
Removing the Connected PC
To remove the PC connected to the ICS 7750 chassis, perform the following steps:
Step 1 Disconnect the PC serial port from the Console port on the ICS 7750 chassis SAP.
Step 2 If you have not already done so, disconnect the Ethernet cable connecting the PC to the chassis SSP Ethernet port.
Troubleshooting the Windows 2000 Reimaging Process
Although much of the SPE310 reimaging and software installation process is automated, you may encounter problems or error messages (particularly during reimaging of the Windows 2000 operating system) that require manual intervention.
Table 2 lists the possible error messages or problems that you might observe during the Windows 2000 reimaging process; Table 2 tells what to do to remedy the problem.
Table 2 Troubleshooting the Windows 2000 Reimaging Process
Error Message or Condition
|
Possible Cause
|
Solution
|
Error message: "Bad file name or file not found. Abort, Retry, or Ignore?"
|
•CD may be scratched or smudged.
•CD may have been removed from the CD-ROM drive.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is missing from the drive, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is still unreadable, contact TAC.
|
Error message: "You should probably format the drive."
|
SPE hard disk I/O error. This error can be displayed if the hard drive on the SPE has not been formatted correctly.
|
•Restart the Windows 2000 reimaging process.
•If the error occurs again, contact TAC.
|
Error message: "The drive name you specified was not correct."
|
•CD may be scratched or smudged.
•CD may have been removed from the CD-ROM drive.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is missing from the drive, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is still unreadable, contact TAC.
|
Error message: "The drive was not ready. Check the drive!"
|
•This message might be displayed if the CD has been removed and reinserted in the drive.
•The CD may be unreadable.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is missing from the drive, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is still unreadable, contact TAC.
|
Error message: "An unexpected FATAL error has occurred."
|
Corrupted or unreadable files on the CD.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is still unreadable, contact TAC.
|
Error message: "Application error 29005. Write sector failure, result = 32, drive = 129, sectors 6711422 to 6711429. If this problem persists, please contact your local Symantec support center" (the actual numbers displayed may vary).
|
Hard disk failure.
|
Contact TAC.
|
Error message: "Critical Error - 0x0C Sharing Violation."
|
CD has been removed from the CD-ROM drive before the Norton Ghost disk reimaging was completed.
|
Put the Windows 2000 installation CD in the drive, and restart the reimaging process.
|
Error message: "Critical Error - 0x02 Drive not ready."
|
The CD-ROM drive was removed from the USB port on the SPE before the Norton Ghost disk reimaging was completed.
|
Reconnect the CD-ROM drive, and/or check the USB connector cable between the drive and the SPE. Restart the Windows 2000 reimaging process.
|
Error message: "Cannot load COMMAND.com, system halted."
|
CD may be scratched or smudged, or it could be faulty.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If the CD is still unreadable, contact TAC.
|
During initial boot, the USB CD-ROM drive is not recognized by the SPE system BIOS.
|
CD may be scratched or smudged, or it could be faulty.
|
•Check the CD for smudges or debris. If either is present, carefully clean the CD, replace it in the drive, and restart the Windows 2000 reimaging process.
•If this error keeps occurring, contact TAC.
|
The Norton Ghost reimaging progress bar stops movement for an extended period of time.
|
The SPE detected input on the PS/2 port.
|
There must be no peripherals attached to the PS/2 port during the Windows 2000 disk reimaging. Remove the "Y" connector from the PS/2 port on the SPE, and restart the process.
|
The Windows 2000 reimaging process begins again after Norton Ghost has completed and the system has rebooted.
|
The Cisco ICS 7750 Windows 2000 Bootable CD for SPE disc is still in the CD-ROM drive.
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Remove the CD from the CD-ROM drive, and reseat the SPE. The Windows 2000 silent installation process should resume normally.
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The process hangs or halts during the silent installation of Windows 2000.
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Keystrokes were detected during the silent install.
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Restart the Windows 2000 reimaging process, making sure that the PS/2 "Y" connector and attached keyboard and mouse are not connected to the SPE.
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The CD-ROM drive is not recognized, even though the drive is connected properly to the USB port.
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This error can occur if the CD-ROM drive has been removed from the SPE without stopping the drive properly though Windows 2000.
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Follow these steps:
•Unplug the CD-ROM drive from the USB port of the SPE.
•Close the "Unsafe Removal of Device" window shown on the Windows desktop.
•Wait approximately 5 minutes.
•Reconnect the CD-ROM drive to the SPE's USB port. You should see the CD-ROM drive available.
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Related Documentation
The following sections describe the documentation available for the Cisco ICS 7750. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Cisco ICS 7750 Documents
The documents described in this section are available on CCO and on CD.
On Cisco.com, beginning under the Service & Support heading, navigate to
Technical Documents > Voice/Telephony > Cisco ICS 7750
On the Documentation CD-ROM (order number DOC-CONDOCCD=), navigate to
Cisco Product Documentation > Voice/Telephony > Cisco ICS 7750
Release 2.3.0 Documents
The following documents were updated or created for system software release 2.3.0, and can be found in this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/index.htm
•Cisco ICS 7750 Documentation Locator
•Cisco ICS 7750 Getting Started Guide
•Cisco ICS 7750 FRU Installation and Replacement
•Cisco Interface Cards Installation Guide
•Reimaging Instructions for SPE310 Cards on the Cisco ICS 7750 (this document)
•Release Notes for Cisco IOS 12.2(4)YH on the Cisco ICS 7750
•Upgrading the Cisco ICS 7750 to System Software Release 2.3.0
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0203R)
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