Table Of Contents
Installing and Configuring McAfee NetShield on the Cisco ICS 7750
March 15, 2002
This document describes the steps for installing and configuring McAfee NetShield on the Cisco Integrated Communications System 7750 (ICS 7750).
To access the documentation suite for the Cisco ICS 7750, go to
To access the latest software upgrades for the Cisco ICS 7750 on Cisco.com, go to
This installation document includes information about the following topics:
McAfee NetShield is an antivirus program that provides protection for Windows 2000 servers, such as the System Processing Engine 310 (SPE 310).
Cisco has qualified McAfee NetShield for use with Cisco CallManager and Cisco Unity. This document covers installation and configuration procedures on the Cisco ICS 7750 that is running system software release 2.x.x and Cisco CallManager 3.1x.
For a summary of the system requirements for system software release 2.x.x on the Cisco ICS 7750, refer to the Release Notes for System Software Release 2.x.x on the Cisco ICS 7750.
If McAfee NetShield is installed on an SPE 310 running Cisco Unity, the virus-scan services must be disabled before you run the Cisco Unity Setup program to speed up the installation process. You re-enable the services after the SPE 310 is configured. For details on how to disable and re-enable NetShield, refer to "Installing a Cisco Unity System" in the Cisco Unity Installation Guide, Release 3.1 document.
For installation and configuration details on other platforms, refer to the following documents:
Ordering McAfee NetShield
You can purchase and download McAfee NetShield from the McAfee website.
It is assumed that you have McAfee NetShield 4.5.0. If NetShield Service Pack 1 (SP1) is not included with your version of McAfee NetShield, contact McAfee to obtain it.
Installing McAfee NetShield
This section tells how to install McAfee NetShield on an SPE. The section includes the following topics:
Note For optimum protection against viruses, McAfee NetShield and SP1 should be installed on all SPEs in the Cisco ICS 7750.
Note This procedure is for a Cisco ICS 7750 that is running system software release 2.x.x or later. SPE 310s are required in order to run system software release 2.x.x or later.
This section tells how to use the CD-ROM drive for installing McAfee NetShield on an SPE:
Step 1 Connect a monitor cable to the video port on the SPE 310, and power on the monitor.
Step 2 Do one of the following, based on the type of peripherals you are using:
•USB—Connect a USB keyboard to one SPE USB port, and connect a USB mouse to the other SPE USB port.
•PS/2—Connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the target SPE, and then connect your keyboard and mouse to the available ends of the "Y" splitter cable.
Note If you are using the "Y" splitter cable to connect a PS/2 mouse and a keyboard to the SPE, the keyboard and mouse must be connected at or before the time that the SPE is restarted in order to be recognized by the operating system. This is not the case with a USB keyboard and mouse, which typically are recognized without restarting the operating system.
Note For a list of USB peripherals that have been tested on the Cisco ICS 7750, refer to the "Connecting a Monitor, Keyboard, and Mouse to the SPE Card" section in the
Cisco ICS 7750 Getting Started Guide.
Caution It is strongly recommended that you close all open programs before proceeding to install this software.
Step 3 Place the McAfee NetShield CD in the CD-ROM drive.
Step 4 On the target SPE, use Windows Explorer to navigate to the CD-ROM drive.
Step 5 Navigate to Setup.exe on the McAfee NetShield CD.
Step 6 Double-click Setup.exe.
The files are extracted to the target SPE.
The NetShield 4.5.0 setup screen appears. See Figure 1.
Figure 1 McAfee NetShield 4.5.0 Setup
Step 7 Click Next.
Step 8 In the Select Setup Type window, click the Typical Installation radio button. See Figure 2.
Figure 2 Select Setup Type
Step 9 Click Next.
Step 10 Continue with the "Setting Up Account Information" section.
Setting Up Account Information
Follow these steps to set up account information for McAfee NetShield on the Cisco ICS 7750:
Step 1 Check the Use System Account check box in the Account Information window. See Figure 3.
Figure 3 Account Information
Note The System Account enables access to local resources only.
Note The Use Same Account for Alert Manager check box is selected by default.
Step 2 Click Next.
The NetShield installation wizard installs McAfee NetShield 4.5.0, updates the registry entries, starts up the services, and removes any backup files. See Figure 4.
Figure 4 Installing McAfee NetShield 4.5.0
Step 3 Click Next.
The Installation Successful window shows a message that McAfee NetShield 4.5.0 has been successfully installed.
Step 4 Check the Run AutoUpdate and Run On-Demand Scan check boxes. See Figure 5.
Figure 5 Installation Successful
Note AutoUpdate can be configured to retrieve virus definition, or .DAT, file updates from a local computer. These virus definition files contain up-to-date virus signatures and other information that McAfee NetShield uses to protect your computer against computer viruses. Download and install the most current set of .DAT files to ensure optimum antivirus protection for your network. Auto Update procedures will be addressed later in this document.
Step 5 Click Yes to complete the installation and to restart your SPE. See Figure 6.
Note Be sure to disconnect the CD-ROM drive from the SPE before you restart the system.
Figure 6 Restart Your Computer
Installing Service Pack 1 for NetShield v4.5
The version of McAfee NetShield that you are using might include SP1. This service pack includes the latest patches for the McAfee NetShield 4.5.0 software. If your copy of McAfee NetShield does not include SP1, you must install it now. Otherwise, go to Configuring McAfee NetShield.
Caution It is strongly recommended that you close all open programs before you start to install this service pack.
Follow these steps to install SP1 on your SPE:
Step 1 With the McAfee NetShield CD in the CD-ROM drive and connected to the target SPE, use Windows Explorer to navigate to the CD-ROM drive.
Step 2 Navigate to NNTSP1.exe on the McAfee NetShield CD.
Step 3 Double-click NNTSP1.exe to install SP1 on the SPE.
The Service Pack Installer wizard appears. See Figure 7.
Figure 7 Service Pack Installer
Step 4 Click Next.
You must restart your SPE after the Service Pack Installer has completed successfully.
Step 5 Click Yes to restart your SPE.
Step 6 Click Finish. See Figure 8.
Note Disconnect the CD-ROM drive from the SPE before you restart your system.
Figure 8 Service Pack Installation Successful
Step 7 Continue with the "Configuring McAfee NetShield" section.
Configuring McAfee NetShield
This section tells how to configure McAfee NetShield on the Cisco ICS 7750. The section includes the following topics:
Configuring the NetShield Console
Follow these steps to configure the McAfee NetShield console on the Cisco ICS 7750 SPE:
Step 1 Connect your peripherals as described in the "Connecting Peripherals" section.
Step 2 On the target SPE, choose Start > Programs > Network Associates > NetShield Console.
The NetShield console window opens.
Step 3 From the menu bar, choose Scan > New Task to add a scan task and assign a name, such as Hard Drive Scan. See Figure 9.
Figure 9 NetShield Console
Step 4 Right-click Hard Drive Scan. Choose Properties.
Step 5 Click the Detection tab.
Step 6 Click Add to add the hard drive (C: drive) for scanning.
Step 7 Click the All Files radio button.
Step 8 Click Apply. Click OK. See Figure 10.
Figure 10 Task Properties—Hard Drive Scan
Step 9 Click the Exclusions tab.
Step 10 Click Add.
Step 11 At the prompt, enter c:\program files\cisco IDS to exclude this directory from virus scanning.
Step 12 Click Apply. Click OK. See Figure 11.
Figure 11 Hard Drive Exclusions
Configuring the NetShield Scheduler
Follow these steps to configure the McAfee NetShield scheduler to schedule your antivirus disk scanning activity:
Step 1 Click the Schedule tab to schedule your disk scanning activity.
Step 2 Check the Enable Scheduler check box.
Step 3 Click the applicable Run radio button to designate frequency.
Step 4 Enter a start time in the Start at field.
Caution Schedule this activity to run at midnight or another off-peak time, as NetShield disk scanning increases CPU usage to almost 100% and may significantly affect the performance of the system and any installed applications. Call processing or voice-mail processing might be affected while disks are being scanned for viruses.
Step 5 Click Apply. Click OK. See Figure 12.
Figure 12 Hard Drive Scheduler
Step 6 Click Cancel to return to the NetShield Console.
Step 7 Click Hard Drive Scan.
Step 8 From the menu bar, choose Tools > Automatic Update to select the Automatic DAT Update method.
Note Automatic Update sets the scheduling of a convenient time for the SPE to download updated virus definition files. To ensure successful operation, keep the most recent DAT-xxxx.ZIP file in a central location (on a PC or on one of the SPEs). For the most recent virus definition file, refer to the McAfee website.
Step 9 Click the Update Options tab.
Step 10 Click the Copy from a local network computer radio button.
Step 11 Check the Use logged on account check box.
Step 12 In the Select a computer and directory field, enter c:\program files\common files\Network Associates\VirusScan Engine\4.0.x.x. See Figure 13.
Note If your Cisco ICS 7750 has Internet connectivity, NetShield can be configured to retrieve the .DAT files directly from McAfee using FTP. See the NetShield documentation that came with your software, or refer to the McAfee website for further information.
Figure 13 Automatic Update
Step 13 Click Schedule.
Step 14 Check the Enable Scheduler check box.
Step 15 Click the applicable Run radio button to designate frequency.
Step 16 Enter a start time in the Start at field. See Figure 14.
Note Although this update is not CPU-intensive and does not take much time to run, it should be scheduled when no disk scanning is occurring.
Figure 14 Automatic Update Scheduler
Step 17 Click OK.
Note The scan and automatic .DAT files update tasks can be scheduled or executed on demand.
Note Be sure to use the automatic NetShield software update feature to ensure that the latest NetShield software is being used at all times.
Step 18 Click Cancel to return to the NetShield console.
Configuring the Alert Manager
The Alert Manager configuration designates the location to which alerts will be sent to track activity on the Cisco ICS 7750.
Follow these steps to configure the Alert Manager for McAfee NetShield:
Step 1 From the NetShield console, click Hard Drive Scan.
Step 2 From the menu bar, choose Tools > Alerts.
Note You can also configure the Alert Manager from the target SPE by choosing Start > Programs > Network Associates > Alert Manager Configuration.
The Alert Properties window appears. See Figure 15.
Note By default, the host name of the Cisco ICS 7750 SPE appears as the location to be used by Alert Manager.
Figure 15 Alert Manager Configuration Alert Properties
Step 3 Choose Alert Methods.
Step 4 Click the appropriate tab to change desired parameters. See Figure 16.
Figure 16 Alert Manager Logging
Note Local event logging is set by default under the Logging tab. All alerts to the Event Viewer log are logged on the target SPE. If this default setting is acceptable, no further action is required.
Step 5 Click Cancel to exit the Alert Manager Configuration.
The following are important notes about issues that apply to the Cisco ICS 7750:
•The NetShield configuration can be performed by using the NetShield console on each of the SPEs in the Cisco ICS 7750 or by using the NetShield console on one SPE and connecting to other SPEs. A central console installed on an external PC can also be used, in which case the PC can function as a .DAT file server and software upgrade server.
•The disk-scanning task consumes significant system resources. Therefore, it is strongly recommended that this task be scheduled during off-peak hours. If there are insufficient off-peak hours to allow for scheduled scanning, it is recommended that scanning be done during regular scheduled times for system maintenance.
•While the disks are being scanned, please make sure that no other ICS System Manager operations, such as ICSConfig, are running at the same time.
Use this installation document with the following documents listed in the following sections:
Cisco ICS 7750 Documents
The documents described in this section are available on Cisco.com and on CD:
•On Cisco.com, starting under the Service & Support heading navigate to Technical Documents > Voice/Telephony > Cisco ICS 7750
•On the Documentation CD-ROM (order number DOC-CONDOCCD=) navigate to Product Documentation > Voice/Telephony > Cisco ICS 7750
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
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•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
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•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
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Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
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This document is to be used with the documents listed in the "Related Documentation" section.
Copyright © 2002, Cisco Systems, Inc.
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