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Table Of Contents
Using Media Gateway Control Protocol with the Cisco ICS 7750
Configuring MGCP on an MRP or ASI Card
Connecting to an MRP or ASI Card
Connect to the System Alarm Processor Card
Configuring a System Card to Use MGCP with Cisco CallManager
Configuring Download of MGCP Voice Gateway Configuration Information from Cisco CallManager
Configuring ISDN Signaling Backhaul
Blocking New Calls and Gracefully Terminating Existing Calls
Enabling Multicast Music-on-Hold
Sample Cisco CallManager Configuration
Testing the Phones for Local Connectivity
Verifying and Troubleshooting the MGCP Gateway
show and debug Commands to Verify the Configuration
show voice port slot_num/port_num
debug mgcp [all | error | events | packets | parser]
Shutting Down and Enabling the Voice Ports
Obtaining Technical Assistance
Using Media Gateway Control Protocol with the Cisco ICS 7750
This document explains how to use Media Gateway Control Protocol (MGCP) with the Cisco Integrated Communications System 7750 (ICS 7750). This document contains the following sections:
•
Configuring MGCP on an MRP or ASI Card
•
Verifying and Troubleshooting the MGCP Gateway
•
Obtaining Technical Assistance
MGCP Overview
MGCP enables the remote control and management of voice and data communications devices at the edge of multiservice IP packet networks.
As a communication protocol, MGCP overcomes the distributed configuration and administration problems inherent in the use of protocols such as the H.323 standard. Using a centralized architecture, MGCP greatly simplifies the configuration and administration of voice gateways that operate in multiservice IP packet networks.
In addition, MGCP supports the presence of multiple (redundant) call agents in a Voice over IP (VoIP) network, thereby eliminating the potential for a single point of failure in controlling the MGCP gateways in the network.
In effect, MGCP functions as a master/slave protocol to ensure that the MGCP voice gateways in a VoIP network properly receive and execute the configuration, control, and management commands that are issued to the gateways by Cisco CallManager.
MGCP is an extension of the earlier version of the protocol Simple Gateway Control Protocol (SGCP). MGCP supports SGCP functionality and provides several enhancements. Systems using SGCP can easily migrate to MGCP, and MGCP commands are available to enable the SGCP capabilities.
An MGCP gateway handles the translation between audio signals and the packet network. The gateways interact with a call agent (CA), also called a Media Gateway Controller (MGC), that performs signal and call processing on gateway calls. In MGCP configurations on the Cisco ICS 7750, the Cisco ICS 7750 acts as the gateway, and the CA is a Cisco CallManager server (version 3.1.2c or above).
MGCP uses endpoints and connections to construct a call. Endpoints are sources of or destinations for data. Endpoints can be either physical or logical locations in a device. Connections can be point-to-point or multipoint.
Like SGCP, MGCP uses User Datagram Protocol (UDP) for establishing audio connections over IP networks. However, MGCP also uses hairpinning to return a call to the Public Switched Telephone Network (PSTN) when the IP network is not available.
Creating a call connection involves a series of signals and events that describe the connection process. This information might include such indicators as the off-hook status, a ringing signal, or a signal to play an announcement. These events and signals are specific to the type of endpoint involved in the call.
MGCP groups these events and signals into packages. A trunk package, for example, is a group of events and signals relevant to a trunking gateway, whereas an announcement package groups events and signals for an announcement server. MGCP supports seven package types, as follows:
•
Trunk
•
Line
•
Dual tone multifrequency (DTMF)
•
Generic media
•
Real-Time Transport Protocol (RTP)
•
Announcement server
•
Script
The trunk package and line package are supported by default on certain types of gateways. Although configuring a gateway with additional endpoint package information is optional, you may want to specify the packages for your endpoints to add to or to override the defaults.
MGCP provides the following benefits:
•
Alternative dial plan for VoIP environments—MGCP enables centralized call control in VoIP networks.
•
Configuration requirements removed for static VoIP network dial peers—When MGCP is used as the call agent in a VoIP environment, configuring of static VoIP network dial peers is not required, so the configuration is simplified. The MGCP call agent provides functions similar to those of VoIP network dial peers.
Note
POTS dial peer configuration is still required.
•
Migration paths—Systems using earlier versions of the protocol can migrate easily to MGCP.
•
Support for multiple protocols and protection of investment—Cisco IOS Release 12.2(4)XT3 for the Cisco ICS 7750 supports concurrently the MGCP Version 0.1 and H.323 protocols. The Cisco ICS 7750 can use either of these popular protocols.
Gateway Types
MGCP on the Cisco ICS 7750 supports the following MGCP gateway types:
•
Residential Gateway (RGW)—A residential gateway (RGW) provides an interface between analog (RJ-11) calls from a telephone and the VoIP network. RGW functionality supports analog plain old telephone service (POTS) calls for both SGCP and MGCP.
•
Trunking Gateway (TGW)—A trunking gateway (TGW) provides an interface between trunks on the public switched telephone network (PSTN) and a VoIP network. A trunk can be a DS0, T1, or E1 line.
ISDN PRI Backhaul
ISDN PRI backhaul provides a method for transporting complete IP telephony signaling information from an ISDN PRI interface of a multiservice route processor (MRP) or analog station interface (ASI) system card to Cisco CallManager through a highly reliable TCP connection.
This feature works by terminating all the ISDN PRI Layer 2 (Q.921) signaling functions in the Cisco IOS code on the MGCP voice gateway while, at the same time, packaging all the ISDN PRI Layer 3 (Q.931) signaling information into packets for transmission to the Cisco CallManager through an IP tunnel over a highly reliable TCP connection. This methodology ensures the integrity of the Q.931 signaling information being passed through the network for managing IP telephony devices.
A rich set of user-side and network-side ISDN PRI calling functions is supported by the ISDN PRI backhaul feature. The gateway uses a single TCP connection for backhauling all the ISDN D channels to Cisco CallManager. The "SAP/Channel ID" parameter in the header of each message identifies individual D channels. In addition to carrying the backhaul traffic, the inherent TCP keepalive mechanism is also used to determine MGCP voice gateway connectivity to an available call agent.
The MGCP voice gateway also establishes a TCP link to the backup (secondary) Cisco CallManager server. In the event of Cisco CallManager switchover, the ISDN PRI backhaul functions are assumed by the secondary Cisco CallManager server. During this switchover, all active ISDN PRI calls are preserved, and the affected MGCP gateway is registered with the new Cisco CallManager server through a Restart-in-Progress (RSIP) message to ensure continued gateway operation.
Multicast Music-on-Hold
The multicast music-on-hold (MOH) feature enables you to subscribe to a music-streaming service when using an MRP or ASI system card as a Cisco IOS MGCP voice gateway. By means of a preconfigured multicast address on a gateway, the gateway can "listen for" Real-Time Transport Protocol (RTP) packets that are broadcast from a default router in the network; the gateway can relay the packets to designated voice interfaces in the network.
RTP is the Internet-standard protocol for transporting real-time data, including audio and video information, across a network. Thus, RTP is well suited for media on demand and for interactive services such as IP telephony.
The default router in the network for handling MOH functions must have the following enabled:
•
Multicast routing
•
A multicast routing protocol; for example, Protocol Independent Multicast (PIM) or Distance Vector Multicast Routing Protocol (DVMRP)
•
An IP routing protocol; for example, Routing Information Protocol (RIP) or Open Shortest Path First (OSPF)
When you configure a multicast address on a voice interface of a gateway, the gateway sends an Internet Gateway Management Protocol (IGMP) "join" message to the default router, indicating to the default router that the gateway is to receive RTP multicast packets.
Thus, the MOH feature provides the functionality to stream music from an MOH server to the voice interfaces of on-net and off-net callers that have been placed on hold.
The integrated multicast capability of Cisco CallManager 3.1 is implemented through the H.323 signaling plane in Cisco CallManager.
In an MOH environment, whenever caller A places caller B on hold, Cisco CallManager requests the MOH server to stream RTP packets to the "on-hold" interface through the preconfigured multicast address. In this way, RTP packets can be relayed to appropriately configured voice interfaces in a VoIP network that have been placed on hold.
Multiple MOH servers can be present in the same network, but each server must have a different Class D IP address, and the address must be preconfigured in Cisco CallManager and the Cisco IOS MGCP voice gateways.
Configuring MGCP on an MRP or ASI Card
This section describes how to configure MGCP on an MRP or ASI card. The section addresses the following topics:
•
Connecting to an MRP or ASI Card
Connecting to an MRP or ASI Card
Before entering Cisco IOS commands on an MRP or ASI card, you must connect to it, using one of the following two methods:
•
Connect to the System Alarm Processor Card
Connect to the System Alarm Processor Card
To connect to the MRP via the system alarm processor (SAP), perform the following steps:
Step 1
If your PC is not already directly connected to the SAP card console port, connect the SAP card console port to an available COM port on your PC.
Step 2
On your PC, open a terminal emulation application (such as HyperTerminal). On PCs running Windows 2000, a typical HyperTerminal path is Start > Programs > Accessories > Communications > HyperTerminal.
Step 3
Choose File > New Connection.
Step 4
In the Connection Description dialog box, enter a name for the connection in the Name field, and select an icon to be associated with the connection.
Step 5
Click OK.
Step 6
In the Phone Number dialog box, click the drop-down arrow to view a list of choices for the Connect Using field. Choose the PC COM port that is connected to the SAP card.
Step 7
Click OK.
Step 8
In the Properties dialog box, click the drop-down arrow to view a list of choices for the Bits per Second field, and choose 9600.
Step 9
Click OK.
A terminal window opens.
Step 10
Press Ctrl-backslash (\).
A menu similar to the following is displayed:
A. System Alarm ProcessorB. System Processing EngineC. System Switch Processor1. Slot 1: Multiservice Route Processor2. Slot 2: Multiservice Route Processor3.4.5. Slot 5:System Processing Engine6. Slot 6:System Processing EngineMake a selection to switch:Step 11
Enter the number corresponding to the MRP or ASI that you want to access, and press Enter.
Step 12
You are now connected to the card you selected. Press Enter again to display the prompt.
Telnet to a System Card
If you know the IP address of an MRP or ASI card, you can open a Telnet session to access that system card. Follow these steps:
Step 1
Choose Start > Run.
Step 2
To open a Telnet session, enter the following command, where IP address is the IP address of the system card you want to access:
telnet IP addressStep 3
Enter your login password.
MGCP Configuration Commands
To configure MGCP on a Cisco ICS 7750 MRP, perform the tasks in the following sections.
•
Depending on the type of gateway (TGW or RGW) that you want to configure, perform one of the following tasks:
Note
You can configure the Cisco ICS 7750 MRP as both a TGW and an RGW.
•
You must also complete the following task:
–
Configuring a System Card to Use MGCP with Cisco CallManager
•
In addition, you may want to perform any of the following optional tasks:
–
Configuring Download of MGCP Voice Gateway Configuration Information from Cisco CallManager
–
Configuring ISDN Signaling Backhaul
–
Blocking New Calls and Gracefully Terminating Existing Calls
–
Enabling Multicast Music-on-Hold
Note
Before configuring MGCP, you need to have previously run the ICSConfig initial configuration program on the Cisco ICS 7750, you need to have configured IP routing, and you need to have configured the voice ports on the MRP or ASI card. For information about ICSConfig, refer to the Cisco ICS 7750 Getting Started Guide. For information about configuring IP routing and voice ports on the MRP and ASI cards, refer to the Cisco ICS 7750 Software Configuration Guide.
Configuring a TGW
To configure a TGW, use the following commands, beginning in global configuration mode.
Configuring an RGW
To configure an RGW, use the following commands, beginning in global configuration mode.
Configuring a System Card to Use MGCP with Cisco CallManager
The Cisco ICS 7750 MRP and ASI cards have the capability of using MGCP with Cisco CallManager for administration and redundant call agent features. This capability requires additional configuration steps.
To configure a system card so that it can be controlled by Cisco CallManager using MGCP, use the following commands, beginning in global configuration mode:
To force the MRP to use the backup Cisco CallManager server, use the following command, beginning in privileged EXEC mode:
Command PurposeMRP# ccm-manager switchover-to-backup
Redirects the MRP or ASI gateway to the backup Cisco CallManager server.
Configuring Download of MGCP Voice Gateway Configuration Information from Cisco CallManager
When using the Cisco ICS 7750 as a voice gateway in conjunction with MGCP and Cisco CallManager Version 3.1, you can complete the necessary configuration for a gateway on the Cisco CallManager server and download the configuration to that gateway through a TFTP server.
Before performing the steps in this section, you should complete the basic configuration of your MGCP voice gateway by using the initial configuration dialog and the command-line interface (CLI). Your gateway configuration, as well as that of other network devices, must provide connectivity between your target gateway and the TFTP server.
Note
The IP host name should match the gateway name that is specified in the CallManager configuration.
After the required basic configuration of your MGCP voice gateway is completed and the gateway is reset, the configuration file, formatted in XML, is downloaded automatically from the Cisco CallManager server to your local gateway through a TFTP server. On receipt, the local gateway parses this file, converts it to Cisco IOS CLI commands, and uses it to update its active configuration.
After the initial download is completed, the local gateway saves some of the configuration file. If the gateway is restarted or reset and the specified TFTP server is not available, the gateway keeps trying to download the file and does not alter the current configuration.
Note
Downloading MGCP gateway configuration information does not override any existing local configuration information. For this reason, you should remove any existing MGCP settings before proceeding with the following steps.
Note
In this procedure, only "mgcp"- and "ccm-manager"-related configuration can be downloaded from the CallManager.
To enable the MGCP configuration download feature, use the following commands in EXEC configuration mode:
Configuring MGCP T1 CAS
To configure T1 CAS for MGCP support, use the following commands, beginning in global configuration mode:
Configuring ISDN Signaling Backhaul
To configure ISDN to backhaul Q.931 signaling, use the following commands, beginning in global configuration mode:
Blocking New Calls and Gracefully Terminating Existing Calls
You can block all new MGCP calls to the router and gracefully terminate all existing active calls, which means that an active call is not terminated until the caller hangs up. To block all new calls, use the following commands in global configuration mode:
Command PurposeStep 1
Router(config)# mgcp block-newcallsPrevents the gateway from accepting new calls.
Step 2
Router(config)# no mgcp block-newcallsRestarts normal MGCP call operation.
Configuring Fax over MGCP
The Cisco ICS 7750 supports fax over IP using the MGCP protocol. There are two supported modes of fax over IP. The Cisco ICS 7750 can be configured to use either or both modes:
Note
In order to successfully transmit faxes between a Cisco ICS 7750 and another voice gateway, both the Cisco ICS 7750 and the other voice gateway must be configured to use the same mode. Configuring multiple modes on a single MRP or different modes on different MRPs or other routers in the network can cause fax calls to fail.If, for example, the Cisco ICS 7750 is configured to use both fax relay and fax pass-through modes, and the other voice gateway is configured to use fax relay only, the two gateways will be unable to transmit faxes to each other.
Fax Relay
In fax relay mode, the MRP terminates the T.30 fax signaling. Fax relay mode is the preferred method of transmitting fax traffic. Fax relay mode is enabled by default. The following commands can be used to disable fax relay or to determine whether fax relay is enabled:
To obtain information about the status of the configuration download feature, use the following privileged EXEC command on the MGCP voice gateway:
Router# show ccm-managerThe system displays the current status of the download feature, as shown in the following example.
MGCP Domain Name: MRP-000196663c29Priority Status Host============================================================Primary Registered 10.0.0.50First Backup NoneSecond Backup NoneCurrent active Call Manager: 10.0.0.50Backhaul/Redundant link port: 2428Failover Interval: 30 secondsKeepalive Interval: 15 secondsLast keepalive sent: 1w4d (elapsed time: 00:00:06)Last MGCP traffic time: 1w4d (elapsed time: 00:00:06)Last failover time: NoneSwitchback mode: GracefulMGCP Fallback mode: Not SelectedLast MGCP Fallback start time: 00:00:00Last MGCP Fallback end time: 00:00:00PRI Backhaul Link info:Link Protocol: TCPRemote Port Number: 2428Remote IP Address: 10.7.4.50Current Link State: OPENStatistics:Packets recvd: 12192Recv failures: 0Packets xmitted: 12192Xmit failures: 0PRI Ports being backhauled:Slot 1, port 1Slot 1, port 0Configuration Error History:FAX mode: ciscoRouter#Fax Pass-Through
In fax pass-through mode, the MRP does not distinguish a fax call from a voice call. The fax communication between the two fax machines is carried in band over a "voice" call in its entirety. To use fax pass-through mode, use the following commands.
Note
To use fax pass-through mode on the Cisco ICS 7750, you must have Cisco CallManager version 3.1.3a or later. Fax pass-through mode cannot be used with Cisco CallManager version 3.1.2c or any earlier version.
For more information about configuring fax relay or fax pass-through over MGCP on the Cisco ICS 7750, see the document Implementing Fax Over IP on Cisco Voice Gateways at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/fxmdmnt.htm
Note
The above document lists H.323 as the only protocol available for fax over IP on the Cisco ICS 7750. Customers using Cisco IOS Version 12.2(4) XT3 can also configure Cisco fax relay and fax pass-through using the MGCP protocol.
Enabling Multicast Music-on-Hold
Cisco CallManager Version 3.1 supports putting callers on hold, with music supplied from a streaming multicast MOH server. This section describes how to enable the MOH feature on a Cisco ICS 7750 MGCP voice gateway so that it can support multicast streaming of music to callers who are on hold.
To configure multicast MOH on a Cisco ICS 7750 MGCP voice gateway, use the following command in global configuration mode:
Sample Configuration
This section guides you through a sample MGCP configuration. This section presents only the minimum commands required for building a working configuration for an MRP with two Foreign Exchange Office (FXO) ports and two Foreign Exchange Station (FXS) ports.
This section describes how to configure one FXO connection to the PSTN, as well as FXS connections to analog handsets and VoIP connectivity to Cisco 7960 IP Phones. After performing this sample configuration, you will be able to make calls to and from all the phones in this example, and you will be able to route calls over the PSTN from any phone in this example.
This section assumes that the reader is already familiar with the process of configuring Cisco IP Phones in CallManager. It also assumes that there is at least one IP Phone already active on the CallManager server.
Note
Before performing this sample configuration, you need to have previously run the ICSConfig initial configuration program on the Cisco ICS 7750, you need to have configured IP routing on the MRP, and you need to have configured the voice ports on the MRP. For information about ICSConfig, refer to the Cisco ICS 7750 Getting Started Guide. For information about configuring IP routing and voice ports on the MRP, refer to the Cisco ICS 7750 Software Configuration Guide.
This section addresses the following topics:
•
Sample Cisco CallManager Configuration
Sample MRP Configuration
The following procedure shows the minimum commands necessary for configuring the MRP for MGCP in the sample configuration.
Step 1
Configure the MRP to run MGCP as a signaling protocol.
MRP(config)#mgcpStep 2
Configure the IP address (or DNS Name) for the CallManager server.
MRP(config)#mgcp call-agent 172.16.1.252Step 3
Select the codec type and the DTMF relay function.
MRP(config)#mgcp dtmf-relay voip codec all mode out-of-bandStep 4
To enable support for Cisco CallManager within MGCP, enter the following command:
MRP(config)#ccm-manager mgcpStep 5
Bind the MGCP application to the voice ports.
Note
Use the show voice port command to determine the type of ports the MRP has and in what order they are installed.
MRP(config)#dial-peer voice 1 potsMRP(config)#application MGCPAPPMRP(config)#port 0/0/* FXO port */MRP(config)#dial-peer voice 2 potsMRP(config)#application MGCPAPPMRP(config)#port 0/1/* FXO port */MRP(config)#dial-peer voice 3 potsMRP(config)#application MGCPAPPMRP(config)#port 1/0/* FXS port */MRP(config)#dial-peer voice 4 potsMRP(config)#application MGCPAPPMRP(config)#port 1/1/* FXS port */Step 6
Make certain that the voice ports are enabled.
Note
The shutdown and no shutdown commands affect both ports on a VIC. It is necessary to enter the command on only one of the ports.
MRP(config)#voice-port 0/0MRP(config-voiceport)#no shutBoth ports are in service/* FXO port */MRP(config)#voice-port 1/0MRP(config-voiceport)#no shutBoth ports are in service/* FXS port */sThe MRP is now ready to communicate with the CallManager server. It will periodically send out messages to attempt to establish a connection. When the CallManager server configuration is complete, the connection should automatically establish itself. You should not have to make any further changes on the MRP.
CautionAll dial plan-related configuration elements are controlled by Cisco CallManager, and they should not be configured in the MGCP gateway for MGCP-managed endpoints (those with application mgcpapp command in their dial-peer statement). You should not configure any of the following functions:
Under Dial Peers
destination-pattern
session-target
Under Voice Ports
connection { plar | tie line | trunk }
Sample Cisco CallManager Configuration
This section shows how to configure Cisco CallManager for the sample configuration described in the previous section. It includes the following sample procedures:
•
Testing the Phones for Local Connectivity
This example uses the Default Device Pool. In addition, all Locations are set to < None >, all Calling Search Spaces are set to < None >, and all Partitions are set to < None >. If your configuration uses non-default Device Pools, Locations, Calling Search Spaces, or Partitions you must understand the implications of these features before proceeding. For more information about Cisco CallManager, refer to the Cisco CallManager Administration Guide.
Note
This section assumes that you already have IP Phones configured on your CallManager server.
Creating an MGCP Gateway
This sample procedure shows how to create an MRP-based MGCP gateway in Cisco CallManager.
Step 1
Open Netscape Communicator or Microsoft Internet Explorer.
Step 2
In the Location or Address field, enter the following URL, replacing <ipaddress> with the IP address of the SPE running Cisco CallManager:
http://<ipaddress>/ccmadminYou are prompted for a user ID and password.
Step 3
In the User Name field, enter the User ID of your Administrator account.
Step 4
In the Password field, enter your Administrator account password.
Step 5
Click OK.
The Cisco CallManager Administration page appears.
Step 6
From the menu bar at the top of the page, select Device > Gateway.
The Find and List Gateways page appears, as shown in Figure 1.
Figure 1 Find and List Gateways Page
Step 7
Click Add a New Gateway.
The Add a New Gateway page appears, as shown in Figure 2.
Figure 2 Add a New Gateway Page
Step 8
In the Gateway Type field, select Cisco ICS77XX-MRP2XX.
Note
This example uses the gateway type Cisco ICS77XX-MRP2XX. The Cisco ICS 7750 also supports gateway types Cisco ICS77XX-ASI160 and Cisco ICS77XX-ASI81, in case your configuration includes these ASI cards.
Step 9
Click Next.
The MGCP Configuration page appears, as shown in Figure 3.
Figure 3 MGCP Configuration Page
Step 10
In the MGCP Domain Name field, enter the actual host name you have assigned to the MRP—in this case, MRP_1.
Note
The MGCP domain name is case sensitive.
Step 11
In the Description field, enter an optional description of this MGCP gateway.
Step 12
In the Cisco CallManager Group field, choose the Cisco CallManager group in which you want to create the MGCP gateway.
Step 13
In the Installed Voice Interface Cards fields, select the carrier modules installed in the MRP. VWIC-SLOT is the only option available for the MRP.
Step 14
Scroll down the page, and configure any other settings necessary to describe your configuration. In this example, the default settings were chosen.
Note
For more information about the settings on this page, choose Help > For This Page from the main menu, or click the blue button labeled "i."
Step 15
Click Insert.
Configuring FXO Ports
This procedure continues the previous procedure and shows how to configure the FXO ports. The FXO ports connect to the PSTN. In this procedure, the type of port is determined and the attendant Directory Number (DN) is assigned.
Step 1
After Insert is clicked in the last step of the previous procedure, the MGCP Configuration page changes to include fields for the installed voice interface card (VIC) modules, as shown in Figure 4.
Figure 4 VIC Module Fields
Identify the VIC modules installed in slot 0, positions 0 and 1. In this example, they are a VIC-2FXO module and a VIC-2FXS module, respectively.
Step 2
Click Update to activate the changes.
The FXO and FXS ports appear next to the VIC module fields, as shown in Figure 5. These ports are also referred to as Endpoint Identifiers.
Figure 5 Endpoint Identifiers
Step 3
Click the FXO port labeled 0/0.
The Gateway Configuration appears.
Step 4
In the Port Type field, select the type of FXO port. In this example, Loop Start is selected.
Note
If you are not certain which option to use, you can experiment, without causing the system any harm. If you are not able to make or receive calls over the FXO port after you complete the MRP and CallManager configuration tasks, you can create a new MGCP Member, using the Ground Start option. You must first delete the original port configuration (MGCP Member). This step is required because it is not possible to change the port type of an MGCP Member after it is created.
The Gateway Configuration page shows all the configuration options for the type of FXO port selected. For this example, Figure 6 shows the FXO Loop Start options.
Figure 6 Gateway Configuration Page - FXO Loop Start Options
Step 5
Configure the parameters necessary for your FXO gateway. An asterisk after a field name indicates that you must enter information in the field.
In Figure 6, Default was chosen in the Device Pool field. For the Port Direction field, Bothways was selected, to indicate that calls can be both originated and received through this FXO gateway. In the Attendant DN field, 7010 was entered, to indicate that extension 7010 should initially receive all incoming calls. All other fields were left with their default options.
Note
For more information about the settings on this page, choose Help > For This Page from the main menu, or click the blue button labeled "i."
Step 6
Click Insert.
Step 7
Click Back to MGCP Configuration.
You are returned to the MGCP Configuration page.
Note
If you have additional FXO ports to configure, you can configure them by repeating Step 3 through Step 7 for each port. In this sample configuration, the second FXO port is not configured.
Configuring FXS Ports
This procedure continues the previous procedure, "Creating an MGCP Gateway," and shows how to configure FXS ports. The FXS ports connect to the analog telephony devices, handsets in this example. In this procedure, the type of port is determined and the DN is assigned. At the end of this procedure, the MGCP gateway is reset to activate the changes.
Step 1
In the MGCP Configuration page, click the Endpoint Identifier for the first FXS port, the link "1/0" in this example.
The Gateway Configuration page appears, showing the FXS options, as shown in Figure 7.
Figure 7 Gateway Configuration Page - FXS Options
Step 2
Configure the parameters necessary for your FXS gateway. An asterisk after a field name indicates that you must enter information in the field.
In the example above, Default was chosen in the Device Pool field. All other fields were left with their default options.
Note
For more information about the settings on this page, choose Help > For This Page from the main menu.
Step 3
Click Insert.
Next to the icon in the top left corner of the Gateway Configuration page are icons that indicate the various FXS ports on this module. Next to the port just configured, 1/0 in this example, a link to Add DN appears on the page. This option lets you add a directory number (extension) for the FXS port you just configured.
Step 4
Click Add DN.
The Directory Number Configuration page appears, as shown in Figure 8.
Figure 8 Directory Number Configuration Page
Step 5
Configure the parameters necessary for your directory number. An asterisk after a field name indicates that you must enter information in the field.
In the example shown in Figure 8, the directory number 7100 was entered in the Directory Number field, to assign extension 7100 to the phone connected to this port. All other fields were left with their default options.
Note
For more information about the settings on this page, choose Help > For This Page from the main menu.
Step 6
Click Insert.
Step 7
A confirmation dialog box appears. Click OK.
Step 8
In the top left corner, click the icon for FXS port 1/1 to configure the second FXS port.
Step 9
Repeat Step 2 through Step 7 for the remaining FXS port. In this example, the directory number for FXS port 1/1 is 7101.
Note
If you lose your place in the menu system, select Device > Gateway from the main CallManager menu at the top of the screen. Then select Find. All configured gateways will be listed on the screen.
You have now configured the two FXS ports for the analog handsets. Next you must reset the gateway to activate the changes.
Step 10
Click Back to MGCP Configuration.
Step 11
Click Reset Gateway.
The Reset Gateway dialog box appears, as shown in Figure 9.
Figure 9 Reset Gateway Dialog Box
Step 12
Click Restart.
Restarting the gateway applies all your configuration changes to the configured gateway.
Testing the Phones for Local Connectivity
When you finish configuring the MRP, it will send MGCP messages to the CallManager server to attempt to establish an MGCP relationship. If the configuration was successful, the CallManager server and the MRP should be ready to route local calls between any IP phones registered to the CallManager and the analog phones connected to the FXS ports that were configured in the previous procedure, "Configuring FXS Ports."
Step 1
You should now have dial tone on the analog phones connected to the FXS ports. Try dialing from FXS 1/0 to 1/1 (in this case, directory number 7100 and directory number 7101, respectively). You should be able to make and receive calls between these ports.
Step 2
You should also be able to dial any IP Phones that you already had configured from the analog phones that you configured. You should also be able to call the analog phones from the IP Phones. Try making calls to and from all the phones in your configuration.
If some of your phones cannot place or receive calls, look at the Partition, Calling Search Space (CSS), Device Pool, and Location configurations. You may have a configuration that does not allow all local phones to call each other. If this is the case, temporarily place one IP Phone and one analog phone (FXS port) in the same Partition, Device Pool, Location, and Calling Search Space; then try the test again.
Note
If you have any problems, see the "Verifying and Troubleshooting the MGCP Gateway" section for more information on troubleshooting tasks.
When you have completed this task successfully, proceed to the next sample procedure, "Configuring a Route Pattern."
Configuring a Route Pattern
This sample procedure configures a simple route pattern to enable the phones to make calls via the PSTN. The standard North American Numbering Plan (NANP) pattern of "9.@" will be used.
Step 1
From the main Cisco CallManager menu, select Route Plan > Route Pattern.
The Find and List Route Patterns page appears.
Step 2
Click Add a New Route Pattern.
Step 3
The Route Pattern Configuration page appears, as shown in Figure 10.
Figure 10 Route Pattern Configuration Page
Step 4
In the Route Pattern field, enter 9.@ to indicate the standard route pattern for dial plans using the NANP. This route pattern is configured to provide dial tone (on by default).
Note
The Route Pattern "9.!" is often used for installations outside the United States that cannot use the NANP.
Step 5
In the Gateway Router List field, choose the FXO gateway you configured in the earlier procedure.
Step 6
In the Discard Digits field, choose PreDot to indicate that the route pattern should drop everything up to and including the "." in the route pattern.
Note
This example leaves all other fields at their default values. For more information on these fields and on how you might configure them for your installation, choose Help > For This Page from the main menu.
Step 7
Click Insert.
Testing Calls over the PSTN
You should now be able to route calls over the PSTN from any phone on the system by dialing a 9 and the phone number after you hear the dial tone. Perform the following steps to test calling:
Step 1
Try making a call to the PSTN from an analog phone.
Step 2
Try making a call to the PSTN from an IP phone.
Note
If you have any problems, see the "Verifying and Troubleshooting the MGCP Gateway" section for more information on troubleshooting tasks.
Verifying and Troubleshooting the MGCP Gateway
This section explains some basic verification and debugging steps for the MGCP on the MRP. It contains information on the following topics:
•
show and debug Commands to Verify the Configuration
•
Shutting Down and Enabling the Voice Ports
show and debug Commands to Verify the Configuration
This section contains information on the following Cisco IOS commands:
•
show voice port slot_num/port_num
•
debug mgcp [all | error | events | packets | parser]
The following steps do not have to be performed in the order shown. The show commands are useful both for displaying the current status of the configuration and for verifying that the changes that you made have taken effect.
show mgcp
Use the show mgcp command to verify the status of the MRP's MGCP parameters. An example of the show mgcp output is shown below:
MRP_1#show mgcpMGCP Admin State ACTIVE, Oper State ACTIVE - Cause Code NONEMGCP call-agent: 1.9.3.155 2427 Initial protocol service is MGCP 0.1MGCP block-newcalls DISABLEDMGCP send SGCP RSIP: forced/restart/graceful/disconnected DISABLEDMGCP quarantine mode discard/stepMGCP quarantine of persistent events is DISABLEDMGCP dtmf-relay voip codec all mode out-of-bandMGCP dtmf-relay for VoAAL2 disabled for all codec typesMGCP voip modem passthrough disabledMGCP voaal2 modem passthrough disabledMGCP voip modem relay: Disabled.MGCP TSE payload: 100MGCP T.38 Named Signalling Event (NSE) response timer: 200MGCP Network (IP/AAL2) Continuity Test timer: 200MGCP 'RTP stream loss' timer disabledMGCP request timeout 500MGCP maximum exponential request timeout 4000MGCP rtp unreachable timeout 1000 action notifyMGCP gateway port: 2427, MGCP maximum waiting delay 3000MGCP restart delay 0, MGCP vad DISABLEDMGCP rtrcac DISABLEDMGCP system resource check DISABLEDMGCP xpc-codec: DISABLED, MGCP persistent hookflash: DISABLEDMGCP persistent offhook: ENABLED, MGCP persistent onhook: DISABLEDMGCP piggyback msg ENABLED, MGCP endpoint offset DISABLEDMGCP simple-sdp ENABLEDMGCP undotted-notation DISABLEDMGCP codec type g711ulaw, MGCP packetization period 20MGCP JB threshold lwm 30, MGCP JB threshold hwm 150MGCP LAT threshold lwm 150, MGCP LAT threshold hwm 300MGCP PL threshold lwm 1000, MGCP PL threshold hwm 10000MGCP CL threshold lwm 1000, MGCP CL threshold hwm 10000MGCP playout mode is adaptive 60, 4, 200 in msecMGCP media (RTP) dscp: cs5, MGCP signaling dscp: cs3MGCP default package: line-packageMGCP supported packages: gm-package dtmf-package trunk-package line-packagehs-package rtp-package ms-package dt-package mt-packagesst-packageMGCP Digit Map matching order: shortest matchSGCP Digit Map matching order: always left-to-rightMGCP VoAAL2 ignore-lco-codec DISABLEDMGCP T.38 Fax is DISABLEDMGCP T.38 Fax ECM is DISABLEDMGCP T.38 Fax NSF Override is DISABLEDMGCP T.38 Fax Low Speed Redundancy: 0MGCP T.38 Fax High Speed Redundancy: 0MGCP Upspeed payload type for G711ulaw: 0, G711alaw: 8MGCP Dynamic payload type for G.726-16K codecMGCP Dynamic payload type for G.726-24K codecMRP_1#Table 1 lists and describes the show mgcp fields.
Table 1 Explanation of Fields in the show mgcp Command
show mgcp endpoint
Use the show mgcp command to show the voice ports (endpoints) that are under MGCP control in the MRP. This command verifies which voice ports have been bound to the MGCP application. An example of the show mgcp endpoint output is shown below:
UUT1#show mgcp endpointInterface T1 0/0ENDPOINT-NAME V-PORT SIG-TYPE ADMINInterface T1 0/1ENDPOINT-NAME V-PORT SIG-TYPE ADMINS0/ds1-1/1@UUT1 0/1:23 none upS0/ds1-1/2@UUT1 0/1:23 none upS0/ds1-1/3@UUT1 0/1:23 none upS0/ds1-1/4@UUT1 0/1:23 none upS0/ds1-1/5@UUT1 0/1:23 none upS0/ds1-1/6@UUT1 0/1:23 none upS0/ds1-1/7@UUT1 0/1:23 none upS0/ds1-1/8@UUT1 0/1:23 none upS0/ds1-1/9@UUT1 0/1:23 none upS0/ds1-1/10@UUT1 0/1:23 none upS0/ds1-1/11@UUT1 0/1:23 none upS0/ds1-1/12@UUT1 0/1:23 none upS0/ds1-1/13@UUT1 0/1:23 none upS0/ds1-1/14@UUT1 0/1:23 none upS0/ds1-1/15@UUT1 0/1:23 none upS0/ds1-1/16@UUT1 0/1:23 none upS0/ds1-1/17@UUT1 0/1:23 none upS0/ds1-1/18@UUT1 0/1:23 none upS0/ds1-1/19@UUT1 0/1:23 none upS0/ds1-1/20@UUT1 0/1:23 none upS0/ds1-1/21@UUT1 0/1:23 none upS0/ds1-1/22@UUT1 0/1:23 none upS0/ds1-1/23@UUT1 0/1:23 none upshow mgcp connection
Use the show mgcp connection command to display any active MGCP connections. An example of the show mgcp connection output, showing one active call, is provided below:
MRP#show mgcp connectionEndpoint Call_ID(C) Conn_ID(I) (P)ort (M)ode (S)tate (C)odec EC (R)esult[EA]1. aaln/S0/SU1/0 C=A000000001000008,23,24 I=0xD P=16390,0 M=4 S=4,4 CO=1 EC=1 R=0,0Total number of active calls 1MRP#Table 2 lists and describes the show mgcp connection fields.
Table 2 Explanation of Fields in the show mgcp connection Command
show voice port slot_num/port_num
Use the show voice port command to verify the current status and configuration of the voice ports on the MRP.
The following is sample output from the show voice port command for an FXO voice port:
MRP_1#show voice port 0/0Foreign Exchange Office 0/0 Slot is 0, Sub-unit is 0, Port is 0Type of VoicePort is FXOOperation State is DORMANTAdministrative State is UPNo Interface Down FailureDescription is not setNoise Regeneration is enabledNon Linear Processing is enabledNon Linear Mute is disabledNon Linear Threshold is -21 dBMusic On Hold Threshold is Set to -38 dBmIn Gain is Set to 0 dBOut Attenuation is Set to 3 dBEcho Cancellation is enabledEcho Cancellation NLP mute is disabledEcho Cancellation NLP threshold is -21 dBEcho Cancel Coverage is set to 8 msPlayout-delay Mode is set to defaultPlayout-delay Nominal is set to 60 msPlayout-delay Maximum is set to 200 msPlayout-delay Minimum mode is set to default, value 40 msPlayout-delay Fax is set to 300 msConnection Mode is normalConnection Number is not setInitial Time Out is set to 10 sInterdigit Time Out is set to 10 sCall Disconnect Time Out is set to 60 sRinging Time Out is set to 180 sWait Release Time Out is set to 30 sCompanding Type is u-lawRegion Tone is set for USAnalog Info Follows:Currently processing noneMaintenance Mode Set to None (not in mtc mode)Number of signaling protocol errors are 0Impedance is set to 600r OhmStation name None, Station number NoneVoice card specific Info Follows:Signal Type is loopStartBattery-Reversal is enabledNumber Of Rings is set to 1Supervisory Disconnect is inactiveAnswer Supervision is inactiveHook Status is On HookRing Detect Status is inactiveRing Ground Status is inactiveTip Ground Status is inactiveDial Type is dtmfDigit Duration Timing is set to 100 msInterDigit Duration Timing is set to 100 msPulse Rate Timing is set to 10 pulses/secondInterDigit Pulse Duration Timing is set to 750 msPercent Break of Pulse is 60 percentGuardOut timer is 2000 msMRP#The following is sample output from the show voice port command for an FXS voice port:
MRP_1#show voice port 1/0Foreign Exchange Station 1/0 Slot is 0, Sub-unit is 1, Port is 0Type of VoicePort is FXSOperation State is DORMANTAdministrative State is UPNo Interface Down FailureDescription is not setNoise Regeneration is enabledNon Linear Processing is enabledNon Linear Mute is disabledNon Linear Threshold is -21 dBMusic On Hold Threshold is Set to -38 dBmIn Gain is Set to 0 dBOut Attenuation is Set to 3 dBEcho Cancellation is enabledEcho Cancellation NLP mute is disabledEcho Cancellation NLP threshold is -21 dBEcho Cancel Coverage is set to 8 msPlayout-delay Mode is set to defaultPlayout-delay Nominal is set to 60 msPlayout-delay Maximum is set to 200 msPlayout-delay Minimum mode is set to default, value 40 msPlayout-delay Fax is set to 300 msConnection Mode is normalConnection Number is not setInitial Time Out is set to 10 sInterdigit Time Out is set to 10 sCall Disconnect Time Out is set to 60 sRinging Time Out is set to 180 sWait Release Time Out is set to 30 sCompanding Type is u-lawRegion Tone is set for USAnalog Info Follows:Currently processing noneMaintenance Mode Set to None (not in mtc mode)Number of signaling protocol errors are 0Impedance is set to 600r OhmStation name None, Station number NoneVoice card specific Info Follows:Signal Type is loopStartRing Frequency is 25 HzHook Status is On HookRing Active Status is inactiveRing Ground Status is inactiveTip Ground Status is inactiveDigit Duration Timing is set to 100 msInterDigit Duration Timing is set to 100 msNo disconnect acknowledgeRing Cadence is defined by CPTone SelectionRing Cadence are [20 40] * 100 msecRinger Equivalence Number is set to 1MRP#Table 3 lists and describes the show voice port fields.
Table 3 Explanation of Fields in the show voice port Command
show mgcp statistics
Use the show mgcp statistics command to show statistical information related to MGCP activity on the MRP. An example of show mgcp statistics output is shown below:
MRP#show mgcp statisticsUDP pkts rx 3791, tx 3830Unrecognized rx pkts 0, MGCP message parsing errors 0Duplicate MGCP ack tx 0, Invalid versions count 0CreateConn rx 12, successful 12, failed 0DeleteConn rx 12, successful 12, failed 0ModifyConn rx 42, successful 42, failed 0DeleteConn tx 0, successful 0, failed 0NotifyRequest rx 8, successful 8, failed 0AuditConnection rx 0, successful 0, failed 0AuditEndpoint rx 20, successful 20, failed 0RestartInProgress tx 6, successful 6, failed 0Notify tx 3704, successful 3704, failed 0ACK tx 68, NACK tx 0ACK rx 3703, NACK rx 0IP address based Call Agents statistics:IP address 172.16.1.252, Total msg rx 3791, successful 3791, failed 0MRP#Table 4 lists and describes the show mgcp statistics fields.
Table 4 Explanation of Fields in the show mgcp statistics Command
show ccm-manager
Use the show ccm-manager command to show the status and availability of the primary and backup Cisco CallManagers. An example of the show ccm-manager output is shown below:
UUT1#show ccm-managerMGCP Domain Name: UUT1Priority Status Host============================================================Primary Registered 1.9.3.155First Backup Down 1.9.3.156Second Backup NoneCurrent active Call Manager: 1.9.3.155Backhaul/Redundant link port: 2428Failover Interval: 30 secondsKeepalive Interval: 15 secondsLast keepalive sent: 00:06:11 (elapsed time: 00:00:15)Last MGCP traffic time: 00:06:11 (elapsed time: 00:00:15)Last failover time: NoneSwitchback mode: GracefulMGCP Fallback mode: Not SelectedLast MGCP Fallback start time: 00:00:00Last MGCP Fallback end time: 00:00:00PRI Backhaul Link info:Link Protocol: TCPRemote Port Number: 2428Remote IP Address: 1.9.3.155Current Link State: OPENStatistics:Packets recvd: 12Recv failures: 0Packets xmitted: 12Xmit failures: 0PRI Ports being backhauled:Slot 0, port 1Configuration Error History:FAX mode: ciscoUUT1#Table 5 lists and describes the show ccm-manager fields.
Table 5 Explanation of Fields in the show ccm-manager Command
debug mgcp [all | error | events | packets | parser]
Use the debug commands when you are experiencing problems that you believe are not related to configuration errors or hardware problems. It is recommended that you keep an example of each debug command from a working configuration. These examples will be useful as a baseline for comparison when you experience problems.
Shutting Down and Enabling the Voice Ports
In some instances, it may be necessary to shut down and then reenable the voice ports on the MGCP gateway. If you are experiencing problems such as an inability to make calls over FXO ports, or the absence of dial tone on FXS ports, try the commands below.
MRP(config)#voice-port 0/0MRP(config-voiceport)#shutdownBoth ports are out of serviceMRP(config-voiceport)#08:18:22: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/0, changed status to down08:18:22: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/1, changed status to downMRP(config-voiceport)#no shutdownBoth ports are in serviceMRP(config-voiceport)#08:18:34: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/0, changed status to up08:18:34: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/1, changed status to upMRP(config-voiceport)#MRP(config)#voice-port 1/0MRP(config-voiceport)#shutdownBoth ports are out of serviceMRP(config-voiceport)#08:22:32: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0, changed status to down08:22:32: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/1, changed status to downMRP(config-voiceport)#no shutdownBoth ports are in serviceMRP(config-voiceport)#08:22:39: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0, changed status to up08:22:39: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/1, changed status to upMRP(config-voiceport)#Caveats
This section describes possibly unexpected behavior that may affect your MGCP configuration.
CSCdw10474
On all Cisco voice gateways, when a user configures a ds0-group on a T1 controller, and issues "shutdown / no shutdown" commands on the corresponding voice port while the controller is shut down (or not yet out of shutdown), then the channels associated with the voice port are in the PENDING state. When the controller is brought out of the shutdown state, the channels remain in the PENDING state. This causes calls to and from the gateway to fail.
There are two workarounds.
•
Avoid putting the channels in the PENDING state by waiting between controller and voice port "no shutdown" commands, as in the following example:
Router(config)#controller T1 1/0Router(config-controller)#ds0-group 0 time 1 - 24 type e&m-winkRouter(config-controller)#shutRouter(config-controller)#no shutWait for the controller to come out of shutdown, as indicated by
12:34:56: %CONTROLLER-5-UPDOWN: Controller T1 1/0, changed state to upThen continue entering the following commands:
Router(config-controller)#voice-port 1/0:0Router(config-voiceport)#shutRouter(config-voiceport)#no shutRouter(config-voiceport)#end•
If the channels are in the PENDING state, issuing "shutdown / no shutdown" commands on either the controller or the voice port returns the channels to normal operation, as shown below:
Router(config)#controller T1 1/0Router(config-controller)# shutRouter(config-controller)#no shutRouter(config-voiceport)#endOr:
Router(config)#voice-port 1/0:0Router(config-voiceport)#shutRouter(config-voiceport)#no shutRouter(config-voiceport)#endCSCdw51933
When making fax calls between an MRP or ASI configured for MGCP and an MRP or ASI (or other Cisco IOS router) configured for H.323, fax transmission may fail to complete if the MRPs or ASIs are configured for fax pass-through. Fax pass-through is not supported on H.323.
To correct the problem, configure both MRPs or ASIs for fax relay.
CSCdv76938
MGCP call setup might fail on the Cisco ICS 7750 MRP when Cisco CallManager version 3.1(2c) or earlier is used as the Call Agent.
There are two workarounds:
•
Make sure that the following configurations are present on the MRP:
mgcp sdp simplemgcp fax t38 inhibitAlso, make sure that the following configuration is not present:
mgcp modem passthrough voip mode nse•
Enable "Centralized MGCP configuration" by setting the following configurations (this is the suggested workaround for IOS versions 12.2.XN, 12.2(4)YF, 12.2(10)T and later):
ccm-manager config server a.b.c.dccm-manager configwhere a.b.c.d is the IP address of the Cisco CallManager from which the configuration will be retrieved.
Related Documentation
For more information about configuring MCGP and other VoIP protocols using Cisco IOS, see the following documents:
•
Cisco CallManager Administration Guide
•
Cisco IOS Interface Command Reference, Release 12.2
•
Cisco IOS IP Command Reference, Vol. 1 of 3: Addressing and Services, Release 12.2
•
Cisco IOS Voice, Video, and Fax Command Reference, Release 12.2
•
Cisco IOS Voice, Video, and Fax Configuration Guide, Release 12.2
For more information about the Cisco ICS 7750, you can access the most current Cisco ICS 7750 documentation at the following website:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics7750/index.htm.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
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Attn: Document Resource Connection
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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Resolve technical issues with online support
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Order Cisco learning materials and merchandise
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Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used with the Cisco ICS 7750 Installation and Configuration Guide.
Using Media Gateway Control Protocol with the Cisco ICS 7750
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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